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CRAIG LCustomer Reviews for U-Haul Moving & Storage at Davis Monthan AFB
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff there very friendly
Boyd S | First ImpressionsThis is a Great team! :)
Latrice H | Overall ExperienceGreat staff. Great facilities. Best access hours in town!
Charissa C | First ImpressionsChecks were constantly held and created late fees. This created multiple problems in gaining access to the unit. Employees did not know how to process payments. We could never reach the manager, Tyler Delorenzo. We left multiple messages and emails that were never returned. We called the office number and would get the corporate scheduling who also tried to rich him to no avail. This cost our client additionally because we had to go in person multiple times in order to take care of business. We would never recommend this place to anyone. We hope never to have to deal with this location again.
Sterling C | Overall ExperienceEverything was awesome …the constant rate increase was NOT so great 😫
Teresa G | Overall ExperienceThank you for your support, service, and dedication.!
Earl C | First ImpressionsI rented a truck and unit. I had it 15 minutes and the ignition switch key holder fell off when turned off the vehicle. I could not get the truck to start. Finally l got it started. Later l get to the facility to move in and l was leaving before closing. I could not exit l called got hung up 4 times. Then after calling the accident line l got an awesome agent "Taylor" l explained my being trapped at the facility and she tried to get me to the alarm room. She she could not get through. She said she would call me back if l got disconnected. The call dropped she called and text but she had no luck with the alarm room. She was extremely caring and helpful but l was still stuck so l called Max Security and got Maria. She was also very helpful, we tried a few codes and l still couldn't get out. She was able to extend my time and between her and Taylor l was able to exit. Honestly if not for these two amazing and caring associates l would be furious. After leaving l returned the truck but the door would not close as the wedge was stuck to a piece of metal at the center top hinge. Good grief! Finally after jumping to pull the stars at 115 pounds l final got it to work. Am l happy for the experience no! I'm only happy for the two associates that had the code worked and the truck was properly inspect would have avoided the whole mess. Thank you Maria from Max Care and Taylor from accident assist you saved me. As for the company please inspect your trucks they are not safe.
Esther R | First ImpressionsMy only real critique would be, having to get out of your car to push entry buttons in and out of the facility was rather inconvenient. Otherwise all else was fine.
Julie A | Overall ExperienceCan't get into my storage unit code dose not work have call many times and was promised it it would be work yesterday and still not work I need to get clothes out but can due to the code not working
david t | First ImpressionsMove in date: 11/21/23
MARLENE F | Overall ExperienceOur storage unit was broken into, our possesions were stolen, we never even recieved an apology from U-haul and not compensated in anyway. The U-haul app has not been working therefore I was unable to pay the rent before it was raised. I paid via telephone with someone I was not happy with whom was unapologetic nor did he seem to get my point regarding the app/rent issue.
Barbara W | First ImpressionsAlso great service with storage and moving vehicles! Staff has always gone above and beyond for myself and my husband.
DEBBI G | First ImpressionsThanks very much. Checking in the auto transport and U-Haul truck was convenient and staff were very friendly and helpful. Took no time at all.
MARLENE F | First ImpressionsOutstanding services, thanks a million
ernesto r | First ImpressionsStaff was friendly and knowledgeable. Had no issues with the truck or storage rentals at all.
Kevin C | Overall ExperienceI did not get told about the truck having a speed cap, which would have been very needed info! Especially before hitting to open road west. My experience with uhaul was NOT good. You kept changing storage locations, made thigs very upsetting and confused. Over priced for going with a known name, thinking it could be trusted was wrong. Bait and switch on storage unit to get me in bigger and more expensive unit. Then they leave you stuck!
Dorrie R | First ImpressionsClean friendly and very helpful
Cheryl G | Overall ExperienceEvery step of the way was excellent!
elmira m | Overall ExperienceVery pleased with the professionalism of Tyler Lorenzo and all the staff.
David S | Overall ExperienceMy only complaint with my experience is that on the frontage of the facility it is advertised as 24 hour storage however there are limited access hours. I loved that the facility had a security fence but we got locked behind it a couple of times while working in our unit at night. We just so happen to work evenings and prefer not to do lifting and moving during the heat of the day in Tucson summers. Otherwise the facility was top notch and we would rent again
CATHERINE D | Overall ExperienceThe staff is very professional and helpful.
Yvonne R | First ImpressionsI rented a storage place for eight months. The staff was super professional and friendly. Every time I stopped by to make my payment. The storage space was clean and secure. This is the best U-Haul storage experience I have ever had! I highly recommend this facility.
Judie B | Overall ExperienceI couldn't be happier. The service was excellent.
william j | Overall ExperienceEveryone was so amazing and helpful. I really appreciate it and always know I can depend on Uhaul!! Thank You
TOMARA M | Overall ExperienceUpon trying 2 move out the last of my things, someone had put their belongings into my storage unit. They put the heaviest thing in last, which I was unable to move alone. This experience was frustrating & completely aggravating!! If I had more room in my friend's SUV, I would have taken their chairs & DR table!! I totally appreciate Jorge's help, along with another coworker... they removed the overstuffed loveseat from the doorway of my storage unit, #261.
Maria R | Overall ExperienceThank you for your help
barbara m | First ImpressionsThe Gentleman who Helped Me was Great
JOHN B | First Impressionsstaff was always super friendly, very professional and very helpful. shout out to Max for being awesome!
Melinda C | Overall ExperienceOnly reason why I rated below average is, I'm still mad my information was compromised while renting the unit. Otherwise great services.
Kenneth W | Overall ExperienceStaff was extremely helpful .
Babe P | First ImpressionsTyler is the best! Only Uhaul I use.
gilberto m | First ImpressionsOne of the kindest and most helpful staff I’ve met
David M | Overall ExperienceStaff was extremely kind and helpful with our move in and were extremely accommodating!
Chadd H | First ImpressionsDavis Monthan U haul is the best. Everyone is friendly and helpful. They helped me with all my storage needs. No complaints overall. 👍
Kenneth T | Overall ExperienceHad a bit of a mouse issue. Found out They nested in one of my skates but wasnt there when i moved all my things out so im assuming the issue was taken care of with the traps they have in the unit. Still a very clean and well secured facility so i would deffiently rent again if i needed to!
Mariah B | Overall ExperienceI have been a patron with this U-Haul storage facility for 10yrs. The staff go above & beyond with courtesy and professionalism. Once, I had accidentally left my unit unlocked and they secured it and immediately got into contact with me even though I was a grave shift worker. I have never had any issues and if I had any inquiries, they were answered professionally. I felt secure when inside the storage facility for it was very well lit and security cameras placed throughout. Staff can be seen on grounds doing their checks to ensure a safe and secure place. I ended up moving and the move out process was smooth and not stressful at all. I wish the new place I moved to had such a wonderful facility and team!
Amber B | Overall ExperienceThis facility is excellent!! I was treated very well. Everything was explained in detail. I just moved to Tucson and a friend recommended this facility and now I know why. THANK YOU!!
william j | First ImpressionsToo expensive. The staff were nice but again, the cost was unreasonable and prohibitive for me to continue staying there. It appears that if you stay and pay your rent on time that is a good reason for Uhaul to raise your rent.
Bonnie D | Overall ExperienceI was locked inside the gate for over half an hour once. Called every number on the sign, took about 25 minutes to get hold of someone. Other than that, no complaints
CALEB S | Overall ExperienceI had my unit for several years. Everything about the Uhaul team and facilities is 100% awesome. Little bummed by the many rent increases lately, but I guess that’s just the world be live in now. I will continue to use Uhaul when needed.
ALISA W | Overall ExperienceAlways helpful. Great staff.
matthew B | First ImpressionsExcellent all the way around. Extremely friendly and helpful associates.
Mickie C | Overall Experience24 hour storage, the reason why I rented here. Only it's not 24 hours, is it. False advertising. I like the reuse center, that idea was amazing.
jake r | Overall ExperienceNo comment
Peter S | Overall ExperienceI received prompt and courteous service, and was impressed with the cleanliness of the facility. I contracted loading and unloading assistance from major league moving services and they were excellent. They finished the job promptly and exceeded my expectations. I would highly recommend contracting the moving service through U-Haul like I did. Major League Moving and U-Haul are a great team!
Judie B | First ImpressionsI will always come here if or when I need storage
GLENN L | Overall Experiencethank you
ernest o | Overall ExperienceI'll find a public site for a stronger review once my move is done assuming this is internal. This is the best Uhaul team I have ever worked with. Super professional, efficient, and customer-oriented people.
Michael E | Overall ExperienceI was given a discount at the grant location but when the storage unit was to small I had to go to golf Links . At the golf Links location I did not get the discount a little up set 😡.
Andrea B | First ImpressionsService was great except we got locked in. Matt was great he helped me.
Renita M | Overall ExperienceEverything is exactly as I hoped, the price is great for the unit I need and the customer service was excellent.
Kelly T | First ImpressionsThey was amazing and very helpful
Steven C | First ImpressionsThank you so much
lourdes m | Overall ExperienceMy unit it looked like someone tried to break in
Jennifer R | Overall ExperienceOnly complaint is the Uhaul online reservation system. I’ve had troubles in the past. Online said a 5x5 unit was available - which is all I needed. There was no availability bc the reservation made a month ago hadn’t moved into the unit yet. So I ended up spending my more $$ to get it o a 5x10. It wasn’t ideal but it’ll have to work. Very disappointed in the Uhaul brand; could not be more pleased with the guy who helped me.
JOSHUA D | First ImpressionsUnfortunately the staff was great but someone vandalized the main gate, someone damaged 2 of my locks and all of my major tools were stolen...less than $200 yet not surprised as Tucson has allot of crime. This is not a reflection of Uhaul but of TUCSON. I've left AZ because of it.
Devorah A | Overall ExperienceThey were very helpful with getting and returning my storage - they eve provided my gate code when I had forgotten it
Marjorie L | Overall ExperienceThe General Manager at this location helped me. He was excellent! Give that man a raise
CHRISTOPHER L | Overall ExperienceI would definitely use you guys again if I need a storage definitely great group of employees
jose o | Overall ExperienceThere was a sign posted for risers that were free for uhaul customers. I inquired about this as I wanted to have done for a mattress in storage. I was told they were no longer available. I would recommend having that removed from the signage at the storage facility if it is not available. Thank you.
JULIA N | First ImpressionsThe staff was great. Especially the store manager!
Douglas L | First ImpressionsI have used UHAUL a number of times for Truck rental and Storage and would not use anyone else. You guys are the Best….Thank you so much again ; )
Merilyn S | Overall ExperienceThey were very polite and helpful.
Jennifer R | First ImpressionsStaff took slow time in closing out my account after speaking with Manager several times informing them that the storage was emptied, and they also attempted to charge me an extra payment because they did not check the storage for cleanliness that according to the Manager had to take place. However they were there when I needed them and at that point in time they were helpful
Kizer S | Overall ExperienceThe best experience that I have ever had. Thanks so much.
cOLONDA g | Overall Experiencewas concerned about the temperature that might be attained inside the storage unit, but that turned out to be ok despite the >100 degree heat wave that was occurring outside. Everything worked out real well and the remote fob was especially convenient.
JOSEPH C | Overall ExperienceI selected a poor rating not because of the staff at the storage.. But for the website and customer service I received on the phone.. I booked a storage unit that was not available when I arrived.. I ended up with a smaller one that didn't meet my needs..
Kevin B | First ImpressionsThe address provided online is NOT the address where the units are located. Only a kiosk is available which directs you to the office to complete the paperwork. This made for a back and forth runaround from the office (address provided) to the units & back to the office. It would be beneficial to the customer if it was explained online that you MUST go to the office first, since the office is at a completely different location from the units.
lauren C | First ImpressionsWould love to see it be 24/7 access again. Closing at 10pm is NOT convenient.
Andrea E | First ImpressionsYou really need to at least offer extended hours for an aditional price if need be. A good idea is like a cover charge.... Like, normal hours are from 7 to 10, cover charge for hours 10 t0 2 am is 15 bux. You then have contractual liability in case something happens. I was willing to pay someone 50 bux cash to just let me drop my stuff off. I forgot it was 10pm so i had to throw thr stuff out in the alley
Todd A | First ImpressionsEvery thing was good until my unit and 8 others were broken into. The person got in with a access code after hours so it didn't make any sense to me. It wasn't that secure.
StephanieLyn M | Overall ExperienceGreat peoplem
CHARLES P | First ImpressionsAfter renting the locker, I noticed it was too small, so I had to cancel.
Christopher D | Overall ExperienceThe reasons for the rating are as follows: 1) The storage unit itself is not on-site. 2) I had to sweep the unit out. 3) I was not given a card to swipe to get out. 4) My code did not work 5) No one on-site to help after hours. Number called still couldn't get help.
GWENDOLYN H | First ImpressionsI would use U-Haul again.
Fran H | Overall ExperienceVery complicated to move out of unit. If you make it so easy to sign up why not make it just as easy to move out? Having to physically go into a location is really not necessary you should have a dropbox for the lock
Belinda P | Overall ExperienceCustomer oriented. Fantastic experience every time I've used them.
Jim R | Overall ExperienceVery accommodating and always great to work with
Nicole P | Overall ExperienceMy uhaul was broken into once that they informed me of but also when i had went once it was open alot of things missing . never got a police report or anything
Shani K | Overall ExperienceExcellent customer service
Consuelo M | Overall ExperienceThank you!
Rogelio H | Overall ExperienceThe gentleman who helped me went above & beyond I much appreciate his help and his courteous service He is a great asset to your organization
Manoj R | First ImpressionsI made my original reservation online. When I got to the facility using your kiosk was very cumbersome and did not work. When I Call to get assistance I had to repeat everything that I had entered in my online reservation. I was given an access code to enter the property and it did not work. I had to press the call button on the keypad by the gate. He then had to go through another process and give us another code. It seemed very complicated for something that should’ve been very simple.
Belinda P | First ImpressionsLove the 24-7 access
John C | Overall ExperienceThe only reason I closed out my storage locker was to consolidate with my finance's u-haul locker for the sake of convenience. Everyone there has been great. Keep up the good work!
JAMES D | Overall ExperienceInsurance claim was denied after the gate damaged my vehicle. Major issue for me. Otherwise, everything was fine.
Dana C | Overall ExperienceAll my stuff got ruined by water leaks.. I understand my renters insurance will cover my losses but it doesn’t eliminate the fact that I paid for storage that I now realize I didn’t need. I’m giving an excellent because you guys were so kind and took care of me but just a heads up the roofs need to be fixed.. thank goodness my TVs weren’t in there....
Chandler O | Overall ExperienceEveryone was super helpful and friendly
Logan K | First ImpressionsThere was one young and extremely disrespectful employee on a power trip that was very rude and unhelpful to this 65 year old man that when another customer blocked my vehicle in your employee expected me to wait while that customer conducted his business. Your employee escalated an already unpleasant situation to a screaming match between him and me. I did not wait to get that employee's name I just wanted to get out of there after being treated like I meant nothing to Uhaul after they got all the money they could expect from me. They were acting like they were too busy getting the next customer's card numbers to be bothered with a prior customer who had already parted with his money.
vain s | Overall ExperienceEveryone is always so helpful and eager to help
Annette P | First ImpressionsHad a great experience!
Bailey B | Overall ExperienceReservation was wrong for the van pickup location!
Ron G | First ImpressionsThank you for keeping my stuff safe for the last 5 years, you're appreciated!
JILL D | Overall ExperienceI wish they would bring back 24 hour access
Kordell B | First ImpressionsGreat people, super helpful and friendly
Jim R | First ImpressionsPrice went up for the unit 4 months into renting. Will definitely look at other storage options in the future.
William H | Overall ExperienceThe storage was small as they didn't have the size I needed but I did either it for the time being. The lady staff there was always rude. They were not in the office the times I went. I always had a tag to see management when my storage was paid for. Bathrooms were not available to customers but staff could use them?? Its a good place but I went to another storage company.
Paula s | Overall ExperienceEveryone at UHAUL has been very helpful and courteous. Using UHAUL for my Moving and Storage needs give’s me peace of mind. Thank You so much 😀
Merilyn S | First ImpressionsEveryone at UHAUL has been very helpful and courteous. Using UHAUL for my Moving and Storage needs give’s me peace of mind. Thank You so much😀
Merilyn S | Overall ExperienceStorage unit was awesome and everything we needed. Thank yo.
Mark G | Overall ExperienceSmall issue with autopay which was easily resolved.
KURT N | Overall ExperienceThe unit leaked and some of my items got wet
FREDERICK M | Overall ExperienceUnit is advertised as a "drive up" unit. It is NOT a "drive up" unit. My wife had to help me carry a 400# piece of furniture. As expected, she dropped it and it's not irreparably damaged.
Michael t | First ImpressionsEverything was good. I no longer need storage but don’t know how to vacate the space. How do I do that?
Wes T | Online Move InThe manager is awesome
Neren R | First Impressionsnone
Ronald H | Overall ExperienceCustomer service is the best I’ve seen in a long time at U-Haul. Everyone is friendly and helpful.
Teresa G | First Impressionsworst customer service I have ever experienced. the entire staff is rude and completely unhelpful.
Jonathan S | Overall ExperienceThank you
Chavia W | Overall ExperienceFirst all u-Haul needs to be clean like this storage, people's are very lovely they understand same people's from africa our English is not good like me . So l wish same uhaul to be like this guys .
Adalaide J | Overall ExperienceOverall good experience
Adaam S | Overall ExperienceI had no issues and have recommended this place
JOHN D | Overall ExperienceTyler, the manager, was extremely helpful dropping the trailer and setting up the storage unit for me. Kind, courteous, and professional.
Paul V | First ImpressionsI will always use this location.
HOWARD S | Overall ExperienceWill recommend and would use again without hesitation
Alfred L | Overall ExperienceEasy, convenient, and friendly staff.
Mark G | First ImpressionsUhaul has been a life saver this year over six times. Always wonderful! Tyler Delorenzo is an amazing manager and went the extra length to help me and make my situation so much easier. Thank you!!!!!!
Melinda A | Overall ExperienceEverything was Great!!!
Vincent S | First ImpressionsChallenging a return customer and demanding 3 phone #s and multiple addresses is ridiculous. Stating to a customer that the phone number provided is fake, incorrect dialing the # - unprofessional.
Thomas N | First ImpressionsVERY FRIENDLY
margarita M | Overall ExperienceYou raised my rental cost 50% in 3 months. Somebody at Uhaul is making assumptions an out the stupidity of the public.
James P | Overall ExperienceIve used uhaul twice in 2 different states and 3 cities in the last 2 weeks and have been extremely impressed at every location and with the service provided. Thanks for making my moves great!
Melinda A | First ImpressionsExcellent storage facility and very helpful and friendly staff.
Jennifer D | Overall Experiencegreat service all questions answered. Had my unit in 10 min or less. great unit too Clean.
Robert B | First ImpressionsService booked via phone representative. Was told 1st month storage would be free if I booked a trailer. When I arrived to storage facility I was charged. Staff member was also rude.
Gerard A | First Impressionsthe door handle had exterior bolts which is not secure enough. anyone could have unbolted the handle and opened the storage unit making the lock useless and the security of my property nonexistent.
kris f | Overall ExperienceMy unit was broken into twice from two different unit with items stolen. Although, the staff did give me new locks to replace the broken ones, I feel violated and unsafe.
Josefina T | Overall ExperienceThank you Uhaul for your help in the storage and help. You are a great place.
Ramona S | Overall ExperienceThe employee was polite and very accommodating!
Torey M | First ImpressionsThey were very helpful
andra T | First ImpressionsWe used u-box to ship furniture from Seattle U-hay to Tucson U-haul. The U-box was placed on a special trailer at the Golf Links Rd U-haul and we drove it to our storage unit to unload. It was a great
Patricia B | Overall ExperienceThere are homeless people living in some of the units and the mgmt. is aware There are homeless people sleeping inside the storage area. There are homeless people sleeping in the locked bathroom. DNR
CHARLES V | Overall ExperienceI can't say enough good things about U-Haul and how they made my move, that I thought was going to be stressful, into a stress-free, easy experience. THANK YOU!!!
Darcy R | First ImpressionsEveryone was very helpful and knowledgeable...Thank You very much.
Merilyn S | First ImpressionsGreat facility, helpful staff.
LORIE P | Overall ExperienceTyler the manager was amazing and always helped us when needing.
Jason M | Overall ExperienceThe staff were very helpful. The storage site was always clean and convenient.
Jeanine C | Overall Experiencegood job
John H | ReservationIncredible customer service, the entire staff is wonderful, at this location in particular. 4-5 interactions in less than 2 days and completely painless. Thank you all! Highly recommended!
Yassameen P | ReservationI have had service for several years off and on .I notified you that I would be coming to Tucson from Oregon on 9-18-18 to empty my storage.I was upset because of fined late payment because of what
ALICE G | Overall ExperienceKept a trailer there for 2 years with no issues. Cheaper than other places with similar facilities.
Mark K | Overall ExperienceN/a
Alyssa C | Overall ExperienceTyler and team were above and beyond with customer service. I was there for about a year and a half and never had a bad experience.
Joesph D | Overall ExperienceThere was a mix up on my order and everyone has been very helpful and accommodating while things get sorted out
Jessica L | ReservationI had 4 U-Boxes to reload at this facility. The manager, Travis, was very helpful in providing easy access for a large truck and making sure the boxes were ready on time. Highly recommended store!
JOE P | Overall ExperienceMy experience with U-Haul has been a pleasant one. Between a storage unit and vehicle space... I rented for approx 3 years with no trouble or concerns about the security of my property.
MICHAEL K | Overall ExperienceMy unit was broken into 2 days after I moved my belongings into the unut. This was an awful experience for me.
Andrea C | Overall ExperienceThe people at the wilmot location I dealt with directly and only wanted to deal with them. They were always terrific!
ADAM M | Overall Experienceseveral times when I needed to speak to the office or needed a receipt, the computer system was down - that was a continuous annoyance
Christine D | Overall ExperienceThis U-Haul location was amazing.. All of the staff were very helpful, and friendly. Excellent job Davis Monthan AFB!!!!!!!!!!
Dia L | Overall ExperienceOutstanding personnel and professional people working there. Teamwork excellent
Karl k | Overall ExperienceUsed this to store for a few months family stuff from my deceased parents. First tine I ever used a storage unit. It was easy and very accommodating. I felt the family treasures were secure.
margaret j | Overall ExperienceTyler was very professional and extremely helpful with our UBoX pickup.
LISA O | Overall ExperienceTyler, George, and the crew are awesome! Always!!
carol G | Overall ExperienceTyler was outstanding-went above and beyond to make sure I was safe hauling my UHaul POD and made arrangements for easier drop off. I highly commend him-very valuable employee!!
Linda A | Overall ExperienceIt was a great stay
Melissa L | Overall ExperienceVery helpful staff.
John G | Overall ExperienceIt seemed okay at first but when we went to get all of our stuff. Some of the items inside storage, not in there when we went to pack up. No one should of got anything. These items R gone can't replac
jodi g | Overall ExperienceIt would have been nice to have a remote to open the gate. Also could have done without the constant presence of questionable individuals hanging around repairing their (many) bicycles.
Angela M | Overall ExperienceHerroine junkies living in the units using the electricty and bathrooms to shoot up. Found several needles the few times we were there. The gate was broke, got locked IN for an hr TWICE. Never again.
misty p | Overall ExperienceOnline connection was bad could never set up an account. We were happy with everything else.
Robert & | Overall Experience