Customer Reviews for U-Haul Moving & Storage at Crater Rd

2,000 reviews

2540 S Crater Rd   Petersburg, VA 23805
(2 blocks from Wagner Rd, Across from Mad Italian Restaurant)

(804) 861-9789

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(804) 861-9789

2540 S Crater Rd
Petersburg, VA 23805
(2 blocks from Wagner Rd, Across from Mad Italian Restaurant)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Shakiyla Goodson 
Rating:
5.0

The check-in lady was professional and very polite.

JIMMY GREEN 
Rating:
5.0

Again not charge customers extra for equipment that clearly says one pricebut other than that

Jessica Smith 
Rating:
5.0

Customer did not leave a comment.

Charles Tapp 
Rating:
5.0

Customer did not leave a comment.

david hannuksela 
Rating:
5.0

Customer did not leave a comment.

Cassandra Davidson 
Rating:
5.0

Customer did not leave a comment.

deborah pluckett 
Rating:
4.0

Charge less on mileage on weak ends and tell people how much money for mileage

Leroy Thompson 
Rating:
5.0

Customer did not leave a comment.

Robert Henson 
Rating:
5.0

Customer did not leave a comment.

Ronnie Wilkins 
Rating:
5.0

The uhaul associate that checked us in and got us our truck was very knowledgeable and personable. Made for a great experience.

Mike Rose 
Rating:
5.0

Customer did not leave a comment.

Mary Snedaker 
Rating:
5.0

Keep this respect you all show for individual

Preston Boone 
Rating:
5.0

Customer did not leave a comment.

Brenda Joe Parham 
Rating:
5.0

Customer did not leave a comment.

Kyleif Moore  |  Online Move In 
Rating:
5.0

Nothing

Ronald Adams 
Rating:
3.0

Things were good

Sheila Lewis  |  First Impressions 
Rating:
1.0

I was charged for 40 miles over what it took to do my travels. Must be nice to have free money you sorry fucking pieces of shit.

David Humphries 
Rating:
5.0

Thanks u Haul you guys did a very nice job with all my needs.

JAMES ALEXANDER  |  Online Move In 
Rating:
3.0

The ac or the heat did not go work on my 10 hour drive!! We were freezing the whole way to my destination!! The charger port won’t even work!! Horrible U haul!!

Lee Shayler 
Rating:
5.0

Customer did not leave a comment.

Nancy Ellis 
Rating:
5.0

Customer did not leave a comment.

Wilma Turner 
Rating:
3.0

Customer did not leave a comment.

Jaqueri Spicer 
Rating:
5.0

Customer did not leave a comment.

Jose Gomez Cantarero 
Rating:
5.0

Customer did not leave a comment.

William Hepburn 
Rating:
5.0

Customer did not leave a comment.

Destiny Olds  |  Overall Experience 
Rating:
5.0

Great customer service

noel kanga 
Rating:
5.0

Very professional and excellent

Earl REID 
Rating:
3.0

Customer did not leave a comment.

Monica Boykins 
Rating:
5.0

Customer did not leave a comment.

luther anderson 
Rating:
5.0

Customer service was excellent

Donna Robinson 
Rating:
5.0

Customer did not leave a comment.

Teresa Lewis 
Rating:
5.0

Customer did not leave a comment.

Reginald Burroughs  |  First Impressions 
Rating:
3.0

I loved everything but I do not like that. I had to pay an entire month when I moved out on the fifth.

Tierra Stith  |  Overall Experience 
Rating:
5.0

Nothing everything was good as always..thank you.

dorothy johnson 
Rating:
5.0

Customer did not leave a comment.

NIKKI FUTRELL 
Rating:
5.0

Customer did not leave a comment.

Diamond Lee 
Rating:
3.0

Customer did not leave a comment.

Lyric Stith 
Rating:
5.0

Customer did not leave a comment.

Tyler Davis 
Rating:
5.0

Customer did not leave a comment.

DANIEL WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Bonner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catina brown 
Rating:
3.0

Not a location issue but the app is broken and it's very hard to return a vehicle after hours. Also I don't believe I should have been charged for mileage after paying an astropical amount for that fucking thing. I was pretty sure that the price I paid included mileage.

Rowyn Ackerman 
Rating:
5.0

Customer did not leave a comment.

James Hoff 
Rating:
5.0

Customer did not leave a comment.

Jeffrey French 
Rating:
5.0

Person on duty was very helpful. I am of course a repeat customer

Richard Harris 
Rating:
5.0

Excellent! I appreciate all of the staff here. Maria especially. Amazing customer service and support.

Kyle Pope  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William Hunt 
Rating:
4.0

No comment at this time

dyquan Hooper  |  First Impressions 
Rating:
5.0

Great staff who really made the situation work. When there was a problem (once) they approached it from a “how can we fix this?” perspective.

Barbara Banze  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mary Clanton  |  First Impressions 
Rating:
1.0

Everything

milika Edmonds 
Rating:
4.0

Customer did not leave a comment.

Clifton Massey 
Rating:
4.0

The staff In Petersburg went over and above what needed to be done. I appreciate them.

Susan Whapham 
Rating:
5.0

Customer did not leave a comment.

melissa funari 
Rating:
5.0

Customer did not leave a comment.

DAVIDMICHAEL ROBINSON 
Rating:
5.0

Great

DENNIS KENNEDY  |  First Impressions 
Rating:
4.0

Great customer service

ROYALEMANUEL TURNER 
Rating:
4.0

Customer did not leave a comment.

Caprina McCoy  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Caprina McCoy 
Rating:
5.0

I've been dealing with uhaul for some years and I've never had a problem with the equipment or customer service. I would highly recommend and I've used several locations. Starting with good customer service is a must!

Gloria Stigall 
Rating:
5.0

Still as you are

James Porter 
Rating:
5.0

Customer did not leave a comment.

Mariann Williams 
Rating:
4.0

Customer did not leave a comment.

Tonya Lowder 
Rating:
5.0

Customer did not leave a comment.

jose zavala 
Rating:
5.0

Had a great experience from getting the truck to renting the unit. The app makes things so easy and the 24/7 pickup/drop off was so helpful. I would definitely recommend u-haul for all your moving needs

Frank Gilmer  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

jasmine Davis 
Rating:
5.0

The location was not the preferred location. I checked the reservation at 3:30am on the day of the rental and I was to pick up about 1 mile from my loading location. When I arrived and no 26' truck was on site, I called Uhaul to be told that you had changed my pickup location to one 8 miles away (back toward where I came from) so I backtracked 8 miles then drove another 8 miles to my loading location. Ultimately, I was over 1/2 hour late and lost that time to my loading crew who were waiting for me. Given that I had to pay them for an extra hour ($50) this location change cost me at least $25.00 plus the extra 8 miles and fuel (about 1 gallon of gas at $2.99 per gallon). So all told, it cost me about $36.00 more due to your change of location at the last minute. It would have been nice if you'd have sent an email or text to alert me to the change.

WESLEY PARTIN 
Rating:
5.0

The staff was very polite,helpful and professional.

Linda Smith 
Rating:
5.0

Customer did not leave a comment.

Carol Randall 
Rating:
5.0

All staff at this U-Haul location were professional,, knowledgeable and respectful. From day one when I went into their office to select a U-Haul truck, the receptionists were available, attentive.& efficient. The 2 receptionists worked well together. One attended to me, while the second answered the phone. When I returned the truck in their return zone, I thought I would have to go inside to get an employee. But no, instead a young male U-Haul employee immediately appeared to process the return before I fully parked & got out of the truck. I appreciated that he was on the spot as soon as I arrived to return the truck! He also checked everything & finalized my bill quickly. I was done in less than 5 minutes of returning the truck. The great employees at this U-Haul location made renting fast, simple and easy!

daniel craney 
Rating:
4.0

Customer did not leave a comment.

Henry Alexander 
Rating:
4.0

Better tires on trailers. Tires on the trailer were cupped bad and made for a rougher ride.

David Seay 
Rating:
5.0

Customer did not leave a comment.

delicia clanton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quanneshia Meade  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce Harville 
Rating:
4.0

Nothing to approve. Service lady when renting truck very friendly and knew everything by heart. Checking vehicle back in was also pleasant. Check in guy was very nice.

Joseph Andrews 
Rating:
4.0

You were very understanding and appreciated

Earnestine Saunders 
Rating:
5.0

Excellent customer service. Prompt and easy process. The attendants were very professional.

Norman Carter 
Rating:
1.0

Sales person put my driver's license on her personal phone. Found out that I had no confirmed reservation that I had booked with her. Took my credit card information but have no record of it in the system.

Jackie Green  |  First Impressions 
Rating:
5.0

They was very helpful they make sure that I understood everything before I left with the U-haul they explained everything to me about the storage unit so thank you I was for me please

delicia clanton  |  First Impressions 
Rating:
5.0

N/A

Cassandra Badal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

romeo branch 
Rating:
5.0

Super convenient to my mom's house.

Phyllis Fannin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Lightfoot 
Rating:
5.0

Customer did not leave a comment.

Mary Williams 
Rating:
4.0

Thank you

Russell Datts Sr 
Rating:
2.0

Fuel and coverage were inaccurately recorded.

tomeka Melina 
Rating:
5.0

Customer did not leave a comment.

Patricia Herring  |  Overall Experience 
Rating:
5.0

Lamont went above and beyond to accommodate me moving from Atlanta. Extremely helpful and courteous .

KIMBERLY ROBINSON   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antionette George 
Rating:
5.0

nothing your staff were wonderful and very helpful.

Ramona Brown 
Rating:
3.0

Customer did not leave a comment.

Lotonya Williams 
Rating:
4.0

Customer did not leave a comment.

Tonya Sims 
Rating:
4.0

Customer did not leave a comment.

Melvin Brown 
Rating:
5.0

Customer did not leave a comment.

Benjamin Rabin 
Rating:
2.0

I didn't check the back of truck until time to load. The door was a little hard to let up, but very hard to let down. It had bugs in it. They need to check and wash out after every use. I will not use Crater road location again

darlene smith 
Rating:
5.0

Customer did not leave a comment.

Marc Petit-homme 
Rating:
5.0

Everything was great

alfred brown  |  First Impressions 
Rating:
4.0

Employee was awesome. Personal and professional. Great experience.

DANIEL KERR 
Rating:
1.0

Customer did not leave a comment.

Janora Brown 
Rating:
5.0

OMG, this place was welcoming and helpful - huge difference from my pick-up experience. I'm definitely giving this store my business in the future. They know how to treat people right! _Keep up the great work_

Hector gonzalez 
Rating:
5.0

Customer did not leave a comment.

Aletha Moore 
Rating:
5.0

Excellent service!! Very helpful and nice!!! Thank you!!

Kelley Newton 
Rating:
5.0

Everyone was friendly and helpful. Check in and out was a breeze.

Kandace Coe 
Rating:
5.0

Nothing always a pleasure

W Howard Myers 
Rating:
5.0

Customer did not leave a comment.

DASHA RIDLEY  |  First Impressions 
Rating:
5.0

The customer service was great

cheryl white 
Rating:
4.0

The only problem I had with the mice had got into my things .

Kevin W Richardson  |  Overall Experience 
Rating:
5.0

Renting from the Crater Road Location in Petersburg was a good experience.

Joyce Harville 
Rating:
5.0

Very helpful and kind staff. Easy to work with .

Jeffrey Brown 
Rating:
5.0

Great service in general

Carlos Vargas 
Rating:
5.0

Trucks need better maintenance. Check engine light came on and brakes were bad.

Jason Burton 
Rating:
5.0

Customer did not leave a comment.

Antwone Vass 
Rating:
5.0

Customer did not leave a comment.

SHAWNTESSELAMONT TYNER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gary rounds 
Rating:
5.0

Customer did not leave a comment.

Kyona Dickens  |  Overall Experience 
Rating:
5.0

would be nice to be informed of the deposit b4 hand

DREAMA Collins-Williamson 
Rating:
5.0

Nothing the service was exceptional

W Howard Myers 
Rating:
5.0

Customer did not leave a comment.

Mathew Boersma 
Rating:
5.0

Customer did not leave a comment.

Janice Brown 
Rating:
5.0

Thank you

janeave teal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

janeave teal 
Rating:
5.0

The nice young were very helpful

patsy hudson 
Rating:
5.0

Your employee, Lamont was curious and very accommodating. He exemplified excellent customer service skills.

YuVonne Seay  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YuVonne Seay 
Rating:
1.0

I was mislead by someone who worked at this location about how much it would cost to return the trailer a few hours later. When I called 9/16 about extending the drop off by several hours I was assured the additional costs would be around $20. I got charged a full second day on the rental of the trailer. I know all phone calls are recorded - it needs to be pulled and I need to be refunded. Had the representative been honest about the costs, different arrangements would have been made on my side. 100% scam behavior.

brian rose 
Rating:
5.0

Customer did not leave a comment.

Jason Burton 
Rating:
4.0

Customer did not leave a comment.

Sengkeo Keophila 
Rating:
5.0

Customer did not leave a comment.

Mary Lewis 
Rating:
5.0

I love RJ. She was so very sweet and kind every time I came up there. It really made my experience there great

Tameka Bigelow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Altamarie Woods  |  Overall Experience 
Rating:
5.0

I have been using this facility every summer for the past 3 years and I keep coming back because there is always a lot of availability, storage units are clean, access hours are great, and employees are top notch. No complaints!

delarius tarlton  |  Overall Experience 
Rating:
5.0

I was able to use my storage unit whenever I needed since it was an outside unit. My items were undamaged. Just had that old problems of insects. Other than that I was well pleased. I knew in advance to spray all package prior to placing in my car.

GAIL BRANCH  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful. They went above and beyond to assist me.

Ghan Butler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

samuel campbell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renee Johnson  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

giselle marshall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Milton Akoi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linda person  |  First Impressions 
Rating:
5.0

They were very friendly and very helpful. I would recommend them to anyone. They would probably have the same experience as I did.

Mary Mckeever  |  First Impressions 
Rating:
5.0

I found the office staff to be very friendly people, especially the assistant manager. She is a very knowledgeable and professional asset for your company I am also glad we became friends I would pass all the locations near me to do business here.

grayson Austin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle Denham  |  First Impressions 
Rating:
5.0

RJ is amazing! She is pleasant, helpful, and goes above and beyond! I just love her!

TARA MCKEEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

quanisha barnette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benita Morris  |  First Impressions 
Rating:
4.0

It was good but the only thing was they need to be more clearers with instructions about the locks before you move out the storage unit.

Senyiah Dixon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Wilson  |  Overall Experience 
Rating:
3.0

My storage unit has a leak in it some of my belongings got wet , it was a few TV's in there haven't had time to check them yet, have pictures of the wet boxes and wet standing in the unit

shawn hurt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lashawn Taylor  |  First Impressions 
Rating:
5.0

Everyone was very pleasant and extremely helpful. Gonna miss them had my unit 2 years

jawana stephenson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VERNON OSBEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda Jackson  |  Overall Experience 
Rating:
5.0

RJ was very helpful!

Stacey Clayton  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful. Would definitely recommend this U-Haul storage facility.

teresa brockwell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Clatina Carter  |  Overall Experience 
Rating:
5.0

They were amazing and were so helpful.

Mariah Aquino  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

allen donahue  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Zipporah Felton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robbie Mitchell  |  Overall Experience 
Rating:
5.0

The most clean and fresh-smelling U-Haul storage facility I have encountered. Thank you also for the peace of mind of keeping my personal items secure.

Marcia Shelton  |  Overall Experience 
Rating:
5.0

Prices are steep but overall it was ok

Dewawa Murphy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Foushee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jared Plunkett  |  Overall Experience 
Rating:
5.0

This Uhaul location has been an excellent source of moving relief and storage during my stay in the area. Everyone from Ms. Evans to all staff have been accommodating, helpful and professional.

ToWanda Wiggins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tenisha bugg  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RONALD THOMAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demetria Freeman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rhonda flores  |  Overall Experience 
Rating:
5.0

The Guys was very helpful and well manner.

Kim Morris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Deramus  |  Overall Experience 
Rating:
5.0

The workers are also super help and go above and beyond to make sure all the customer needs are met would recommend U-Haul on Crater road Everytime

Yaminequa Werts  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Latoria Amantine  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William Rehard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia Anderson  |  Overall Experience 
Rating:
5.0

Friendly staff

juanita hill  |  Overall Experience 
Rating:
5.0

I was in a FRENZY on the storage issue. Went to the Crater Rd location. Ms. Evans greeted me with a smile and concern (I think she recognized my confusion). After brief inquiry of my situation she was able to professionally resolve my issue. Had she not taken the concern for what I needed, no telling what type of fiasco would have resulted. Also to add the staff/ associate’s were very courteous, pleasant and efficient. You would have to attribute this as well for Ms. Evans. This type of management is a value add to any company, but I sure am truly thankful I received this excellent service. I would recommend this location as well as U-HAUL to friends and family alike. I am proud to share my U-HAUL experience to anyone. Thanks Horace

Horace Ball  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sean Lawrence  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita Bennett  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyresha Stith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deon kelly  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

bonny drew  |  First Impressions 
Rating:
5.0

Excellent environment good people safe place to store your valuable belongings

Willy Starkes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william taylor  |  First Impressions 
Rating:
5.0

Staff was very friendly, helpful and professional.

teresa brockwell  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dawn McIntosh  |  Overall Experience 
Rating:
5.0

The young lady who assisted me was awesome. I’m 70, not crazy about computers; had tried to do this online. Anyway she made me feel comfortable, not like I was being a bother to her. It took her less than 10 minutes to finish my paperwork, she took me to my unit. She represents your company 100%

Carolyn Johnson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Zelder Jefferson  |  Overall Experience 
Rating:
5.0

NO PROBLEM NO ISSUE IF ANYTHING THEY WORK WITH YOU THE STAFF IS VERY NICE AND PLEASANT

Kendriel Watkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Ellerbe  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Troy Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea Purnell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delarius Tarlton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vinessa hamlett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jolanda Swann  |  First Impressions 
Rating:
5.0

The customer service was wonderful

Korwana Mattocks  |  Overall Experience 
Rating:
1.0

My belongings were stolen. The manager and assistant were aware but will not help. They even cut the secured box. Very upsetting

Francoise Favi  |  Overall Experience 
Rating:
2.0

They cleared my storage out and gave it to someone else before I ever called or advised if I was done with the storage unit. They just assumed I was done and took it. Now I’m having to find a new storage Unit for my stuff I was going to be putting back in there but it won’t be with UHaul.

MICHAELJASON BABUKOVIC  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

martha bradshaw  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nancy Sanderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl CruiseAllmond  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keisha Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

viola patton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vinessa hamlett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonya Childs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shawn burns  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Jackson  |  Overall Experience 
Rating:
4.0

Restrooms just needs to be kept stocked with hand soap and toilet paper

TaNita Cox  |  Overall Experience 
Rating:
5.0

A much easier process than we expected with a very pleasant, professional staff member

Barbara Banze  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trent Lofton  |  Overall Experience 
Rating:
5.0

Hands down the best Uhaul experience ever- Marie’s customer service —- and her team’s —- are superior! They did a wonderful job last minute helping me get a truck and get in their facility.

Nicholas Parisi  |  First Impressions 
Rating:
5.0

Great customer service

Monique Taylor  |  Overall Experience 
Rating:
5.0

I love working with RJ . I’ve completed a few uhaul services with her assistance this year. RJ has implacable customer service and always willing to help. I live in Henrico 40 miles away but prefer the Petersburg location. I have confidence in knowing every transaction will run smooth in working with RJ. Thank You TC

Twanda Cox  |  Overall Experience 
Rating:
5.0

Precious at the Petersburg, VA location was so friendly and nice. She is an amazing employee.

Sharniece Vaughan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre Taylor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Monique Horton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Smith-Robertson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria Gregory  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paris Beasley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERSCOTT LINDHOLM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Wright Jr  |  First Impressions 
Rating:
4.0

Only problem was the latch on my storage was warped broken, could not lock my unit. Staff member Chris said he would fix it right away and leave my key in the office.

Cheryl Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phelicia Chambliss  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ashli Goode  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amonte Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malita Jefferson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shenell Tolson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lashirl Howard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thelma Sheridan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deana Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Creshaunda harris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Desmond Harris  |  Overall Experience 
Rating:
2.0

No one was in the store. So I did the check I. Online myself and it would not let me get the first month free as advertised. The unit has a pile of rocks and is very muddy outside of it

Princess Shands  |  Online Move In 
Rating:
5.0

Maria Evans is a great person. Always goes above and beyond to make customers happy!

Zuleymari Vazquez  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Zachary Griffin  |  Overall Experience 
Rating:
5.0

Quick and simple.

Barbara Wingate  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHIRLEYMICHELLE BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

conchita spurlock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shawn burns  |  First Impressions 
Rating:
5.0

Great service

Carnita Stewart  |  First Impressions 
Rating:
5.0

The staff was very helpful and professional answered any questions that I had and prompted

kenneth garden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thelma Sheridan  |  First Impressions 
Rating:
5.0

Great customer service. Always willing to help.

Zuley Vazquez  |  Online Move In 
Rating:
5.0

Very professional staff. Always friendly and helpful. I rented the climate controlled storage and was so satisfied with this service. Highly recommend!😊

Vivian Bethea  |  Overall Experience 
Rating:
5.0

I know one thing your employee R.J is great she should be promoted to a manger because she is so wonderful at her job and was doing all the work by herself and still managed to help all the customers there on her own with great timing and all she is Awesome she should be getting all the raises at that location such a wonderful big help and very knowledgeable

Fallon Roberson  |  First Impressions 
Rating:
5.0

Thank you for all. Good job.

claudia Gutierrez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latecia White  |  Overall Experience 
Rating:
3.0

I paid for a lock 🔒 that wasn't in the storage unit, had to go to Walmart to buy another one. Please refund me for the lock I purchased from you. Thank you.

Terrie Hursey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

felicia harper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shamela hennegan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Avery Gilmore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marquis williams  |  First Impressions 
Rating:
5.0

Love Maria!!😍

Qumar Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fatisha Blanding  |  Overall Experience 
Rating:
5.0

Excellent customer service! Friendly staff with clean facilities. Highly recommend.

Delarius Tarlton  |  Overall Experience 
Rating:
5.0

I think the truck needs to be checked out because at time it was very loud, but the whole experience was great!

Dana Keys  |  First Impressions 
Rating:
5.0

Amazing staff. I would definitely recommend

Latasha Cooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edith Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Bender  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louis Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Corey Young  |  First Impressions 
Rating:
5.0

All the people the worked in U-Haul are very nice and very good service. Exelente

claudia Gutierrez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jamilah Smith  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MATTHEW THOMAS  |  Overall Experience 
Rating:
5.0

My moving out experience was great , Milton that works at the Crater Road location was very helpful and kind.

Brittany Rickmond  |  Overall Experience 
Rating:
5.0

Maria was so personable & accommodating. This was my first big move and she made it an easy transition!

Louis Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cathy Eraso  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy Lassiter  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cory McWilliams  |  First Impressions 
Rating:
5.0

Staff there are well knowledgeable and courteous. It was a quick and easy process.

Chunita Swint  |  Overall Experience 
Rating:
5.0

I have have using the crater road location for the last year. The staff has been wonderful And the location always maintained Thank you

DAVID DAVOS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Gwaltney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy Lassiter  |  Online Move In 
Rating:
5.0

Staff was very friendly and knowledgeable

Felicia Haymon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Evans  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Freeman Sr  |  Overall Experience 
Rating:
5.0

RJ was very helpful!

KYNETTA BELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

harold petke  |  Overall Experience 
Rating:
3.0

To start off I was very disappointed with uhaul on Timberlake road in Lynchburg. I was assigned a truck then given a key and pretty much just told to go find the truck. I sent my brother back inside to see where the truck should be and the store associate told him either in the front line or on row B . When went to look for it the truck was nowhere to be found so my brother had to go in a second time and they finally get up off their butt and come outside to help look for the truck. The truck was on the other side of the parking lot nowhere near where the associate said it was. Next I get down to location on oaklawn boulevard in hopewell Virginia and tell them I have a reservation for a 10x20 they tell me they don’t have any available. I ask why would they allow someone to book something they don’t have. They tell me online doesn’t know what they have and the system is in so many words jacked up. They then call to the location close to them and they didn’t have any either. He then called Petersburg crater road location and they say they have one so I had to drive all the way to that one (using more mileage) which I’m sure they won’t deduct from the pay. After all of this, I doubt I will do business with uhaul again because this was all very unprofessional

Raven Scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derek REESE  |  Overall Experience 
Rating:
5.0

N/A

Larry Wortham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Coles  |  Overall Experience 
Rating:
5.0

Very professional and nothing but outstanding customer service.

traci robinson  |  Overall Experience 
Rating:
5.0

Everyone was super helpful.

Chunita Swint  |  First Impressions 
Rating:
5.0

Keep up the services thanks

Velma Talley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sanoviann Baxter  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

toni judy  |  Online Move In 
Rating:
5.0

Personal very kind, friendly and helpful. Fast and speedy service and very knowledgeable about products.

Linda Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamia Wells  |  First Impressions 
Rating:
5.0

Excellent customer service and availability of storage units. Facility very clean.

Delarius Tarlton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Niya Middleton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

traci robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Smith-Robertson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bruce jones  |  Overall Experience 
Rating:
5.0

Professional service and customer friendly service from start to finish. Took the rough edge off of my moving experience . Thanks!

walter broner  |  Overall Experience 
Rating:
5.0

As a return customer; I Marcelle Johnson was very excited and very impressed upgrades, I was very glad to see all the new equipments. Hello"!! everyone I even got the chance to experience driving one the new cargo vans and I must say that I truly love everything about it and iam so looking forward to return back soon with my family, & Freinds Thank you so much for y'all outstanding support & service God Bless you all stay safe.💞 😀🙏

MARCELLE JOHNSON  |  First Impressions 
Rating:
5.0

About and beyond customer service, great team

flash point properties  |  Overall Experience 
Rating:
5.0

Top staff and professional service. Highly recommended.

walter broner  |  First Impressions 
Rating:
1.0

My property inside the unit was wet and started to mold as if the storage had flooded at some point also I called and asked to have an extension for my payment and they made a note of it but still took the money out I also feel the cost is beyond reasonable I moved to a storage the same size and pay 46 dollars a month for it also if your payment is late they put a lock on it that day it’s late but you have to wait til they feel like taking there lock off or will give you the key to take there lock off and have you bring it back I do not recommend anyone using this storage facility

crystal evans-coggins  |  Overall Experience 
Rating:
5.0

The lady was great friendly and informative

Pamela Bishop  |  First Impressions 
Rating:
5.0

It was a very good experience

David Williamson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thelma Shearin  |  Overall Experience 
Rating:
5.0

The staff was helpful, knowledgeable, and remembered our names when we came in with questions! BIG plus in customer service! I would definitely rent from them again!

IRA ASTIN  |  Overall Experience 
Rating:
5.0

Loved the overall customer service. Thank you!

MARQUI WASHINGTON  |  Overall Experience 
Rating:
5.0

My experience is as good as it gets and offing that first month free, because I rented a van, sealed the deal!

Tyrone Brown  |  Overall Experience 
Rating:
5.0

I appeiate maria for working with me as much as she could

sharon street  |  Overall Experience 
Rating:
5.0

RJ, the Asst Mgr, was extremely helpful (and we needed a lot of help!) with her questions and suggestions. She explained everything clearly and thoroughly. And to top it off, she was very pleasant and personable. Altogether a good experience.

Janet Coates  |  First Impressions 
Rating:
5.0

Great team work and excellent customer service

flash point properties  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TAMIKA PATTON WATKINS  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Pamela Edmonds  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany Rickmond  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quinetta Bassette  |  Overall Experience 
Rating:
5.0

The workers at this location are awesome! Very friendly and professional!!

Sherndale Hinton  |  Overall Experience 
Rating:
2.0

There is dirt and mud all in front of my unit causing a slip hazard for me. I reported to the worker while I was moving in.

Sharmane Butler  |  Online Move In 
Rating:
5.0

Maria and her staff provided top notch customer service. Maria is wonderful. Great personality. Outstanding customer service.

sherry watkins  |  Overall Experience 
Rating:
5.0

I definitely got to know the staff as I worked with them for several months during this last move I made. Each time they were very helpful and courteous! I really would recommend them for all your moving and storage needs! It’s really nice having a free month of storage when I used the uhaul truck for my one way move. It’s a costly thing to do and that expense free of charge really helped! And 1 last thing, the public restroom was a great plus too. Moving is a dirty job. After a hot summer day moving boxes and furniture it was handy and helpful having a restroom facility on premises. It’s the small things that matter most. And having a place to go when ya gotta go is spot on. As well as a place to freshen up when your wore down by a hard days work. Thanks again! Jess B

Jessica borden  |  Overall Experience 
Rating:
5.0

Everyone was great at the Petersburg location!!! They worked quickly, very nice people.

Sheavon Thomas  |  First Impressions 
Rating:
5.0

This was my first moving experience dealing with U-haul. I'm glad I chose u-haul. I will turn to u-haul from now on when it's time to move a family member, or friend. I highly recommend u-haul to anyone who needs this type of service

CLYDEEVERETT GOODE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kendriel Watkins  |  Overall Experience 
Rating:
4.0

Allow a driveway all the way around the storage units, instead of parking U-Hauls at the back end. It is a hassle to back up a trailer or turn around in that limited space by the water.

Charles Lee Jr  |  Overall Experience 
Rating:
3.0

4 months didn't realize that I have been logged into the wrong units went to go in my storage one day and it had been locked because they didn't know who's unit it was due to the front office error and my dresser dry rotted in the storage for some reason.

Octavia Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carmelita jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanette Johnson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Saundra petty  |  Overall Experience 
Rating:
5.0

The General Manager was extremely professional and very courteous.

Roderick Walton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marlo walker  |  Overall Experience 
Rating:
1.0

I rented a uhaul truck on 7/6/2020 and got one month free storage with in the one month free I had to rent another uhaul truck on 7/18/2020 and ended up getting another month free storage. The first to ladies that helped me stated I could keep the same unit but when I went to use my 2nd free month storage on 8/4/2020 the young lady Maria told me I couldn’t use my free month on the same unit I had to take all my stuff that was in the storage unit and move to another unit and I could not put it in my name.. I really thought that was stupid to move from one unit to another when I rented the truck 2 times in my name. I had heavy furniture in the unit and I had to move from that unit in order to get the promotion that uhaul supplied to its customers...Maria wasn’t helpful at all but everyone one else was....

laura hamlin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Octavia Walker  |  First Impressions 
Rating:
5.0

The customer service is the best of all.They go above and beyond.They have made me a loyal pleased customer.

Terry Berry  |  Overall Experience 
Rating:
5.0

Wonderful staff working the desk!!

martin weber  |  First Impressions 
Rating:
5.0

Thank you Maria and staff stay safe and be well. Hopefully some day soon we’ll share a laugh and a smile again Ps Excellent service 😎🚚 keep on trucking!!!!

Arnold Posey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharina Oneal  |  First Impressions 
Rating:
3.0

The units are pricey but other than that it was goid

amanda gill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quinetta Bassette  |  First Impressions 
Rating:
5.0

Great service on phone and in-store.

Mark hopson  |  Overall Experience 
Rating:
5.0

Staff and services were excellent!!

LYNN MCCLEESE  |  Overall Experience 
Rating:
5.0

The staff at Uhaul at S. Crater Rd in Petersburg has always been helpful, friendly and professional. I appreciate the entire team amd they do a great job!!!!

Shanta Bradley  |  Overall Experience 
Rating:
4.0

The place was great, but the prices were high. The only bad thing was the hole in the concrete in the building as you first walk in. The floor is good except for that one, highly trafficked hole.

NIKKI BARR  |  Overall Experience 
Rating:
5.0

.

David Mace  |  Overall Experience 
Rating:
4.0

Great staff glad they were able to work with me.

Tryisha Brown  |  Overall Experience 
Rating:
5.0

Great place to store personal items

Bridgit Spencer  |  Overall Experience 
Rating:
5.0

Maria and her front office staff were outstanding. We received excellent service with one exception. The housekeeper was extremely verbally abusive & needs to be trained in customer service.

Anita Carter  |  Overall Experience 
Rating:
5.0

The crew was very helpful.

Bruce Van Order  |  Overall Experience 
Rating:
2.0

Massively over priced. Found a slightly large unit with another facility at 1/3rd the price. Only thing they didn't have were the individual unit alarms.

John King Jr  |  Overall Experience 
Rating:
5.0

Gentleman that helped me with renting a storage space was very polite and courteous, very knowledgeable and helpful with my transaction. I was very pleased and would recommend this location to anyone

Jimmy Massey  |  First Impressions 
Rating:
5.0

Your Company has been a pleasure to do Business with first time was vehicle rental and this time a storage unit. Keep doing what you are doing you are BEST!!!

Wanda Donnell  |  First Impressions 
Rating:
1.0

Needs better management. Maria is the reason I will choose a different company next time.

Ivory Mitchell  |  Overall Experience 
Rating:
5.0

The facility staff were always accommodating and the area was always clean.

Lurna McPhatter  |  Overall Experience 
Rating:
4.0

N/A

Nate Allen  |  Overall Experience 
Rating:
5.0

great experience

jack stringfield  |  Overall Experience 
Rating:
2.0

The initial staff was great, the other staff members where ghetto.

Steven Arevalo  |  Overall Experience 
Rating:
4.0

I used this facility to store my daughter's college dorm contents over the summer. I will definitely be returning. Very convenient.

Nicole Wright  |  Overall Experience 
Rating:
5.0

The crew of people were good at this location.

DON REINHOLD  |  Overall Experience 
No reviews have been submitted for this location.

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