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Javier VCustomer Reviews for U-Haul Moving & Storage at Chambers & I-70
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The attendant was very helpful and knowledgeable Customer Service was excellent
Reginald LAwesome Great crew! Keep up the amazing work!
Dennis GI was 35- 40 minutes late to return equipment and only have had said trailer for less than 6 hours total but was charged for another day of rental. I did see afterwards my agreement did say 2pm but had thought the clerk said I had until 3pm. So very frustrated customer here.
Robert SThis location uses the same entry and exit. Parking lot is very small. People returning vehicles block entry to this location.
Kim ACheck-in took some time to do and I was only one Check-in. They were out to start in a timely manar. After that was down hill. After truck inspection was done, went in side and no other customers,it took ten minutes to get final recites.
Dennis GI reserved a furniture dolly and wasn’t told they didn’t have any until I was picking up the truck. The truck was in pretty bad shape, but luckily still running and driving.
Donald SFast, efficient and friendly
Mark GN/A.
John MThe man picking up the boxes was having an issue. He blamed me for his difficulty loading them. The people on the phone were very nice and informative.
Virginia GI was charged for extra miles when my contract had the allotted miles because I got a match with Budget. I went through Uhaul because of the good equipment, the dealer that dispatched added the miles on getting authorization from Uhaul corporate. When I checked the truck and the miles were right and there were no charges, When I checked my credit card statement, I was charged almost $1200 Uhaul went back and changed The miles. I will be filing a lawsuit as well as filing a complaint with the proper authorities. I have the receipt zeroed out with the miles and the receipt. This is illegal As well as wrong!!
Ronnie RI mean the brakes were horrendous and screamed when you used them. They also made a crazy noise if you touched them without the engine on. The power steering. Sounded like it would blow up at any moment. It was clean by U-Haul Standards, which is suffice to say better than a Waffle House in Tennessee at 3AM after a wild Friday night. Average UHaul experience, see you again in a few years when I get bored of this house.
Nicholas OI'll surely rent Uhaul again in the future and recommend to families and friends.
DORIS D | Overall ExperienceStaff was very friendly and great cust Svc.
VANESSA R1st truck had broken rear gate. 2nd truck could not adjust the drivers side side mirror.
Donna KIt was a nice place to do busiiness.
Antalitah C | Overall ExperienceTruck needed alignment.
Stephanie KI was told I had to have the trailer back by 7pm. I was not told I could return it after hours. It would have been nice and way less stressful if they had just told me that! Ugh!!!
ANTHONY SI was burglarized on the property.!
LASHONTAY W | Overall ExperienceStorage unit was good, however when I rented to Uhaul its wasn't as clean and it smelles like Marijuana
MEIKO BTodo bien buen servicio
ignacio R | First ImpressionsWould only recommend for its storage. The truck rental was horrible. Literally sounded like it was going to explode or not start and axles sounded like metal on metal and it was dirty inside the cab. Pretty sure it had zero power steering also. No one should be driving that vehicle.
Brandelin SI think it’s absolutely ridiculous that i don’t get any money back after an early turn in on a 6 day rental. It was already $80 more expensive than the online price when I reserved it
Austin GThe customer service is very very good. The lady that helped me she knew what she was doing..
Ehouabolet EI was charged for 2 movers and never received a email or phone call. I feel like I was scamed out of $194. I still have not received a response from Uhaul regarding this incident.
Joy MTodo Estuvo Muy bien el único detalle que cuando Subí al Freeway Se Cayó una Luz y Lo Bueno que La Pude Rescatar fuera de eso Todo Miy Bien!!!
Rodrigo JTrailer was very very dirty. One right next to it all shiny and clean but we got the one that you couldn't tell what color it was.
Rhea MThe box truck I rented shook so bad I couldn’t get above 50 mph on the highway. Tried to call the rental location but I got placed on a hold. I hung up after waiting a few minutes. Beyond frustrating
Joseph sThe box truck I rented shook so bad I couldn’t get above 50 mph on the highway. Tried to call the rental location but I got placed on a hold. I hung up after waiting a few minutes. Beyond frustrating
Joseph SThe young woman that works the front was extremely helpful and kind. While the whole experience was excellent I feel that she went above and beyond.
Richard VThe best customer service, and the best vehicle in my estimation. Supreme. Outstanding. Friendly, easy going service that I will use again, and again. Thank you!.
Donna NThe tires pressure read that it was low but the tire looked as if it would burst if anymore air were put into it. However it didn't go flat or cause any other issues.
Mona PAdd more staff during busy times. To help with wait times, announce or post online options while waiting online to help minimize wait time.
SUZETTE DExcelente
Raul VNoting at this time.
Marc RN/A
Zoko TThe Van was so dirty, also when I pick it up the fuel tank was 2/3 of fuel and when I returned the Uhaul van I Ieave it with a FULL fuel tank, but the final receipt said the it was 1/9 of fuel, I had to chat with a customer service to address the issue.
Adan GGreat customer service
Salvador OI actually called the customer care line and gave my complaint. And waiting for a callback on reference 4588429, I was told 1-3 days for a follow up but it has been more than 3 days now.
Veronica CPlease go to this location if you ever need a U-Haul. Best costumer service I would like to recognize the lady at the counter working on 12/21/2023 at 4:20 pm that helped me. She was really helpful, answered my questions, made my experience amazing and easy thank you!
Jennifer Jno issues-good rental of car trailer
Edward JNice customer service provided.
HAYATULLAH AThe 3/4 gas thing is not the most preferable method in my opinion. Hard to judge and feels like we spend more money doing that instead of full tank.
Faaolataga FI have been doing business with this establishment for over 10 years and have always been treated with excellent customer service.
Brigitte BLorenzo is a pleasure, very helpful and nice.
Zoe K | Overall ExperienceThank you so much for all the help with the trailer and truck.
Michael P | Overall ExperienceThe service was top notch and I was very pleased with the service
ROBIN D | First ImpressionsInstructions to return car rental was confusing and also check out instruction was not clearly explained. Had to get repeat clarification because everything was not explained up front.
Jimmie M | Overall ExperienceEverything I needed, this storage facility was able to accommodate and deliver
joshuah B | Overall ExperienceManagement & personnel has major concerns? I have written to corporate twice about this issue but since no action has been taken! I decided to move out! Thanks again for allowing me to utilize your space!
Jesse T | Overall ExperienceThey are always friendly and helpful.
JENNIFER V | Overall ExperienceOne of your employee who drives a purple truck, tail gated me all the way to the u haul storage one day. I almost was going to curse her out in front of all the employees. But god don’t like that. But the next time she does it to the wrong person they might hurt her at her job, or damage her vehicles. Other than that excellent place. And I promise you I’m not lying. She was probably late to work or something
MICHAEL P | Overall ExperienceLorenzo and his staff are awesome.Very understanding and I thank them for everything with the stress of moving and trying to get settled.I would definitely recommend them for all you moving needs from storages to truck rentals.
Delicia P | Overall ExperienceI have had this storage since 2017 and I don’t like the fact that you kept going up on the price every six months to a year and when I moved out I left a chair that was in good condition and was threatened to be charged for leaving trash AFTER I was packed up and had no where to put the chair. The customer service wasn’t the worst but it wasn’t the best. I would not recommend Uhaul to anyone because it is way more expensive than all of the new storage places popping up and they are not changing prices after a year.
Lorena L | Overall ExperienceYou are thieves
Mary A | Overall ExperienceThank you so much, Great job guys!!!!
Galina V | Overall ExperienceExtremely pleased with my experience and the young woman who helped me. She made what is normally a stressful time in live very easy. Your location is very convenient and I will keep you on my list of favourites for future needs.
Lori P | Overall ExperienceI really appreciated the courtesy that I got when coming in to pay my bill from the agents on staff.
Marlin S | Overall ExperienceVery professional! Thank you very much!
sergio l | Online Move InGood place
Elias A | Overall ExperienceI am extremely impressed with the young woman who helped me with my storage unit. She calmed my moving anxiety was very informative, friendly, polite and professional.
Lori P | First ImpressionsThank you to each and everyone of you guys that work or have worked at this Uhaul location… Every employee that I had any interaction with was at all times helpful…. No matter my issue and thru the years of renting here, there were MANY!! I was almost sad to be packing out of there and making my final trip to Texas with the last of my belongings… Again I appreciate everyone there… you guys made my life easier by just being so cool, respectful and understanding!!!
Lana S | Overall ExperienceThe inside of the unit was a bit hard to see in if it was dark out but other than that we had a great experience.
Casey S | Overall ExperienceCharged for a full month rent for 5 days of storage.
Damian A | Overall ExperienceI heard nothing but bad things about I haul. But I needed immediate assistance and U-haul provided me all the resources needed for a successful move. I also was grateful for the discounts🥰
CORBY H | Overall ExperienceThe Manager Lorenzo Escalante and his Team Members were always ready to serve all my needs. Keep up the GREAT work!
D'Queen A | Overall ExperienceVery clean and safe, I had this storage unit for over 5 years with no issues thank you
GLORIA N | Overall ExperienceThe customer carts topped the experience off
Donniece N | First ImpressionsOriginally very affordable. However, the rise in rent over the last 18 months was reason for moving out.
Robert C | Overall ExperienceThere has never been a better team of individuals to work with! I'm grateful for this team and all of their support through one of the hardest times in my life!
Stephanie S | Overall ExperienceThey were very helpful in my time of need. I truly appreciate all of them.
Letina F | First ImpressionsEverything and everyone from reservation to drop off point and storage was excellent.
Ellisa H | Overall ExperienceIn and out no hold ups.
CHAD M | First ImpressionsEmployees were very rude and unwilling to help with questions asked, and used profanity towards myself and my nephew to embarrass us in front of other customers. I would give my stuff away for free before I would ever use the U-Haul at this location ever again. Very poorly run, and uncoroportive
GEORGE E | Overall ExperienceLorenzo is a major asset to your entity. Always transparent about rules and regulations and never once disrespectful, Even when I witnessed a hostile customer Lorenzo defused the situation and everybody walked away with a smile. Between Brijida and Lorenzo U-haul should be honored to have them two on the team. They both went above and beyond standard measure. Something you don't see to often ever since the pandemic. Thanks Max
MAX L | Overall ExperienceOn the outside of the storage it is well lit but on the inside of the storage you have to have a flashlight to find your things and it's pretty dark in there. There's no plugs overall. Everything else was fine
Barbara S | Overall ExperienceSaul was amazing! Helped so much and took his time! Thank you
Yasmine E | Overall ExperienceGreat customer service and friendly employees😊
Andre S | Overall ExperienceIt is like hitting the easy button! Easy to load the storage ubit from the truck. Staff were kind and helpful!
Merrie N | Overall ExperienceI had a great experience and the young lady who helped me was very patient and helpful! Thanks again.
virginia v | First ImpressionsEveryone was very helpful and friendly!
Robert G | Overall ExperienceFriendly helpful but otherwise kinda confusing
Jaden R | Overall ExperienceSome of the instructions about how to access the building were not so clear. Maybe have someone walk new people over to show them how to gain access. The guy at the front kept asking us if we were "checked in" after our key card wouldn't work. But he never explained what that actually meant. We had no idea we had to scan the card on the right side of the building then scan on the left to open the doors. Kinda frustrating.
Rebekah S | Overall ExperienceLazy kids that play to much I'm world where it's not time for that Goofball lane
Danny D | Overall ExperienceAccess code provided did not work. Drove across the country for a move and we were locked out of the building. Another group arrived and had the same issue. After hours number for manager is disconnected. Site is littered with trash and sketchy people wandering around the building. Trying to speak with local store on the phone is nearly impossible. I'm told that when they are too busy, calls are forwarded to central line. When I call the cell number that is listed for manager, it is disconnected. When I ask for an email for local store, I am told that it is not possible to provide one. When I ask for a return phone call, I do not receive one. When I go to uhaul.com chat, no one responds on the other end. Any suggestions on how to speak with local location on the phone?
Casey C | Online Move InChecked in online and got access code to the building as well as a locker number, but once we arrived after traveling across the country, after office hours on Sunday evening, the access code DID NOT work. So we then paid for a second locker online and checked in online again, and again we received a locker # and an access code to the building - and that one again DID NOT work! We called U haul customer service and after 40 mins on hold, they could not help us, we tried reaching the facility manager as his number was listed as an emergency number “reach out after hours for emergency” and his number was disconnected. We got into a building because other customers let us in, as we were standing there at 7pm with a trailer full of stuff to store. We accessed our lockers we paid for, alarm went off every single time we opened it, but nobody showed up to check in on it (not even once)! Some other people showed up with access code too and it did not work for them either.. If you can’t provide storage services, then don’t do it and stick to hauling.. we are moving out within the next few weeks and taking our business and money elsewhere. Thank you!
Edita V | Online Move InFrom the initial point of contact with this location and it’s technical errors of payments not being set up correctly. To be treated like crap just to throw away two items. At the end of the rental i was accused that I could be shutting out another person rental. It that were to happen. They would of have to have access to the building, access to the lock, then storage container was verified by employee. If all of these steps were done then how could o close out another person unit? Given the fact the system showed I’ve been to two other U-Haul locations that day. One including the rental truck used.
Sheé H | Overall ExperienceThank you for everything the only thing I moved for is my income as Senor $250.00 became to be to much I lost my job .but thank you any way for your kindness GOD ESS YOU ALL PASTOR MYRA PENNSMITH
Myra P | Overall ExperienceLorenzo una gran persona. Excelente servicio su atención muy buena.
ABEL D | First ImpressionsN/A
max M | First ImpressionsStaff was very rude iam very disappointed that they where that rude all the afternoon staff on 9/10/2022 pm shift horrible experience
Heidi H | Online Move InCustomer service and facility were great at both locations. My problem was the truck I drove from Bryan Texas to Denver Colorado was the raggedy truck I’ve ever drove I called about the trailer tire , I even called about the check engine light being on and it was leaking fluid but they told me to drive it anyways. It kinda hurt but me and my family made it safely and was greeted with a smile.
LEEATRICE T | First ImpressionsI am in a tragic situation the staff may not be perfect but they try and care and address issues thank you for working g with me
LANIECE D | Overall ExperienceGreat service all the way around;!
Stephanie S | First ImpressionsThe young black guy really needs to learn customer service and etiquette very rude doesn't want to address the customers when you walk in the store.
Jasmine L | First ImpressionsReaching the office via phone was not possible ffor 2 business days, and no message option was allowed despite the recording stating there was. Unit Doors are flimsy and pricing is a llittle on the high side. I bought a code lock, but was still charged for a key lock that I never received.
JAMES D | Overall ExperienceFantastic customer service
Gillian C | First ImpressionsVery friendly staff, would do buisness again.
EDWARD B | First ImpressionsI came on some really hard times and the staff at this facility helped and guided me and my family work out a solution to my moving dilemma.
NATHANIEL R | Overall ExperienceGreat service
Tyrone C | First ImpressionsThank you so much
Passion H | Overall ExperienceHow one trailer rental could go so bad I don't want to talk about it
james c | First ImpressionsUHAUL Chambers Road had been very responsive, helpful, professional, and courteous. Woyld always recommend UHAUL Chambers Road. Riaf
Suzette D | First ImpressionsWHY DO I HAVE TO ANSWER ALL THE QUESTIONS? i don't have an answer for all your questions. I only answered all of them so I could finish with this ridiculousness. The only reason I'm getting this request now is because I finally added this storage unit to my online account. I've had this particular unit for over 9 months (I didn't just "move in") and have a unit in Gilbert AZ also. I don't understand why companies are sooooo..... concerned about their customer service after services are rendered. The customer service starts at the door. I've been using U-Haul for DECADES, literally; both storage units and trucks. Why are you so interested in my opinion now? you haven't been for the last 26 years.
Rebecca B | First ImpressionsAndrea was amazing to work with. Compassionate, and professional. More employees needed with her strengths.
Leah P | Overall ExperienceVery easy to get started, the person assisting me was very helpful and nice.
Jermoil A | First ImpressionsWhen I called to make the reservation I was told if it was not local my first month would be free. When I arrive I was charged. When I asked the manager to review the tape of the call he wouldn’t and he charged me. The prerecorded message says something to the fact “this call the be monitored and recorded to keep us honest”. That’s a lie. Andrea has great great customer service and she’s the only reason I’ve continued to use this place
LATOYA M | First ImpressionsThe evening staff was very very rude to me, I was given 24 hours to move my things out, every time I left to move my things to another storage the would put a lock on it,causing me to take time away to go find someone to take it off, they told me that I couldn't keep my things inside, that everything had to be out of the building and on the dock, I will not reccomend them to anyone
FELECIA R | Overall ExperienceN/A
Brion J | Overall ExperienceRob, Monse and Saul were all excellent in helping me with my needs... Outstanding and Satisfing Serve that I received...
JOSE L | First ImpressionsVery helpful staff. Convenient to my location.
ROGER C | Overall ExperienceI would definitely rent here again. I always felt super secure and didn’t have to worry a out my belongings. Appreciated the well maintained facility.
Heather B | Overall ExperienceI thank you for working with me ,
Myra P | First ImpressionsEveryone there was wonderful. The prior manager Mr Hernandez was great. The manager on board now Mr. Lorenzo love him to death. I would come back and rent from him any time. Thank you for your services and dealing with me all these years.
DEBBIE G | Overall ExperienceVery knowledgeable staff
Nancy S | Overall ExperiencePretty solid! Nice people
Matthew S | Overall ExperienceThe spaces were smaller than I thought they would be the 10 x10 was shown as a two to three-bedroom apartment which I definitely don't think it is so I felt kind of ripped off by the prices and what you actually got. We were told right Away about waiting and we were informed we couldn't wait in our unit where it was much cooler they told us we couldn't be on property waiting for our house hold goods that said they would kick us out that we had to be moving we said we are and the gentleman said we couldn't do it there idk whats going on at this location but they seemed to think we wanted to like be homeless in a storage unit ok whatever just saying rudeness and assumption are the mother of law suits ....
Martin V | First ImpressionsVery smooth process from setting up space to unloading in facility.
James W | First ImpressionsThe assistant manager Alberto(?) was amazing...the only issue is I paid for a lock and you did not have any? Not a big deal...I get you run out of things...but locks? At a storage facility? That requires that particular type? So had to waste time going to Home depot and spending more....but other than that small issue everything was awesome....great run business!! Sam Defabbo
Sam D | First ImpressionsThe facility was clean and the staff was extremely accommodating. Thank you guys!
RENEE P | Overall ExperienceHonorable Service honorable employees
SHELDON W | Overall ExperienceVery clean facility.
Christopher K | First Impressions.
Laurie R | First ImpressionsExcellent customer service and staff. Very helpful and made everything easy.
Chad S | Overall ExperienceIt felt good to walk in the storage and smell nothing but clean and freshness, every time.
Suzette D | Overall ExperienceThe majority of the staff was Amazing, but there was one young lady that needs training on how to be a customer service rep. She is very much lacking in this department.
LEE U | Overall ExperienceThis staff had to fix the mistakes from another location
SHEILA H | First ImpressionsGreat facility and staff.
Ed S | Overall ExperienceThe technicians were extremely courteous. They looked out for our needs given the fact we had to drive cross-country. We were also apprised of a another load coming our way which would knock off at least $600 off of our bill. U-Haul is very inclined to customer needs.
JONI A | First ImpressionsThere were some occasions during the 3 years that I rented my unit when I needed extra time to make the payment and the customer service staff always accommodated me. I am so grateful for their understanding!
Alejandro M | Overall ExperienceI was not able to use the online checkout because of the placement of the number on the unit. The front office staff were very helpful.
Kirstin S | Overall ExperienceThe company policy to charge tenants for a full month of service even if the tenant is not staying for the full month is nothing less then legal theft from people who in most cases are already struggling. You can best believe I will not be using your services again and will definitely tell anyone who ask about my experience.
SHANE R | Overall ExperienceThe Staff Was Wonderful,I will always recommend people and will use them again
cheryl l | Overall ExperienceStarted out awesome, the man helping me was super helpful. Then about halfway through unloading the uhaul trailer we were getting pushed to finish up faster to get the trailer to another person. I still had over 2 days on the rental and it was not supposed to be handed in that day. They did not give us a choice to keep it for another load for the following day and gave the trailer I rented away before my time was up.
Madilyn S | First ImpressionsGood service
Toni O | First ImpressionsThank you
sonya j | First ImpressionsU-Haul staff are very helpful and kind. I always have a good experience!
Kirstin S | First ImpressionsVery helpful and thorough staff.
Jason F | First ImpressionsI'm very impressed with the upkeep of my unit and the Manager at the loaction. Thank you...
Jamie R | Overall ExperienceEverything is good except I have no receipt for: FEBRUARY 15 2021 - amount= $161.87 - I need that receipt
CRAIG F | Overall ExperienceThis Chambers road location is TOP NOTCH!!! Clean, helpful staff, easy to use facility, great location. I will be recommending this location to everyone I know in the area. Thank you for making an important part of my move seamless! Other locations should use this facility as an example of how to run a U-haul.
Jeffrey T | Online Move InThis chamber rd. Location has the BEST staff and service. I've been to over a dozen locations across the country and this one is y far the best set-up and service. The storage facility is so clean and secure.
Jeff T | First ImpressionsThe storage facility at this location was very well in every aspect. I will recommend location to any one I know who might be looking for storage. Thank you for keeping my personal l belongs safe and for the the staff who always treated me with respect sincerely Sandra Manlove
Sandra M | Overall ExperienceYou have an employee that does NOT wear a mask when the signs at your counter states masks are mandatory, doesn’t seem right. Grounds for termination I believe. You should post signs at the loading dock, for trucks ONLY. This past Saturday and Sunday there were cars parked in the loading dock area, and NOT using the side parking spots. Thank You for providing a secure and climate controlled environment.
DALE P | Overall ExperienceThe facilities were good but I was a week late with a payment and you sort of freaked out sending emails and snail mails.
GARRY T | Overall ExperiencePrice was little too high. Found another place that saved me $60 a month
Robert T | Overall ExperienceRate increases were constant, An offer of a flat rate was stated several years ago when I first moved into the facility, however my rental fees kept increasing, and I was informed the flat rate fee would not be applied, this wasn't a good experience
DENISE L | Overall ExperienceVery professional staff and the facility is secure. Our needs were always met.
NATHANIEL F | Overall ExperienceGreat place the rest room nicely cleaned, the whole storage area was very clean and safe. The staff was very friendly and helpful. Thank you I-70 u haul u Rock 🎸.
Calvin C | Overall ExperienceI was charged late fees despite using autopay. The security card and code for disabling the alarm when accessing my unit never worked
MICHAEL D | Overall ExperienceWe got into a bind first day at the uhaul 40th and chambers.The uhaul storage had a power outage due to thunder storm.our storage unit was on the second floor which we needed to use a elevator.we needed to be driving to kansas that day.so with there phones they changed storage units for level one and we were able to offload the truck.what was turning into a nitemare turned out awsome.ive worked in the customer service industry for a major airline for 30 years.ive seen simalar.But this tops them all.This crew were curtious,helpful and very understanding. Thankyou so much for the great service Ken & Kay Labau
KENNETH L | Overall ExperienceI do think prices are a little high.
Angelo C | First ImpressionsPrince was super helpful, patient, kind which helped a difficult moving day.
Shalanda J | First Impressionsa great place to leave your stuff and feel safe doing it
Bridget B | Overall ExperienceAlways clean! The staff were always helpful when i needed anything.
Katherine L | Overall ExperienceEveryone who helped me, from the assistant manager to lorenzo, were all extremely knowledgeable and helpful, and made the experience stress free for me. Thanks all!
Duncan M | Overall ExperienceUhauls email had me at a location in aurora. Got to the location. And employee tells us the trailer is 8.3 miles away at another uhaul. No email. No call. No text. Thanks uhaul
CRYSTAL L | Overall ExperienceVery bad experience. The staff lies and they are not consistent. You can reach out to me for further details. It was a horrible service and experience.
Godwin N | Overall ExperienceThe staff was very helpful whether in person or on the phone.
Sharon C | Overall ExperiencePrice goes up at corporate, no loyalty to long term customer
DYLAN B | Overall ExperienceI had "A LOT" of last minute needs and they met them all with no problem. I hope this runs as smooth next time as well. THANK U!!
Tanza A | First ImpressionsI have used your facility for about 2 years I only had two issues . 1 May key card wouldn't work. computer problems. 2.After renting for year new management came and made me buy another u-haul lock
angela l | Overall ExperienceEasy and fast.
candice s | First ImpressionsThey’re super helpful!
Mele L | Overall ExperienceI had a great experience at this u- haul location . Always a friendly and ready to help service . Thank you !
Evelia P | Overall ExperienceOnly because Robert Estrada was there to help with the end process.. He is a very hard worker ..I saw him help other over and above what was recommended.Valuable Team player.He Deserves highest raise
Keawona S | Overall ExperienceIt was great
Torrese G | Overall ExperienceThis facility exceeded all needs and expectations
Ashleigh E | Overall ExperienceCustomer service is excellent, I did a one-way rental, both offices were amazing! I even had one flat tire on my trailer & Road Side was beyond my expectation.
Max F | First ImpressionsCustomer service good. Trucks good
Orane B | First ImpressionsThe staff was very friendly and helpful.
Mike S | Overall ExperienceI always use this particular location and I've never been disappointed with the service. In addition, the exceptional customer service from the General Manager Lorenzo was very helpful and caring.
Yvonne W | Overall ExperienceThank you all you guys and your service
Carla D | Overall Experiencesome of the people who work here are a bit "off" putting. asked to use one of the lift things to move my tiny Uhaul trailr to position it correct near the loading doc and was denied i had to lift it
Ronald G | Overall ExperienceEveryone was very helpful and professional. Thank you Selinda Salem
Mike S | First ImpressionsStaff is friendly and the free 1 month rental of the storage unit for renting the 26' truck was a great surprise. I'll definitely use Uhaul again!!!
Lakiya N | First ImpressionsGreat staff
cynthia m | Overall ExperienceThey where very helpful and nice. Great service
Tiffany B | First ImpressionsAll the staff you had on hand 6/30/2019 were great !! Helpful & knowledgeable.. good job guys
Vanessa C | First ImpressionsNone
Jeffrey S | Overall ExperienceThis location was awesome, all the staff was beyond helpful and kind.
Victoria D | Overall ExperienceFast, clean, comprehensive service. It makes me wonder why I don't move myself more often!
Joshua H | First ImpressionsThe staff were very helpful! I always want the wait time to be a little less than it is.
Christine O | Overall ExperienceThank you for your service love it :)
Jovony R | Overall ExperienceGreat work
Bernardo S | Overall ExperienceThis storage facility is the cleanest I have ever been in. Staff was very friendly and helpful.
Anthony M | Overall ExperienceVery quick service to get the storage unit I needed.
Anthony M | First ImpressionsVery helpful
DENNIS M | Overall ExperienceGreat service. Very friendly.
Chris L | First ImpressionsYour service representatives were very nice and helpful, There was an incident with the storage unit but they resolved it quickly. The overnight/self return was a bit confusing though....
Carmen C | First ImpressionsLow paid un trained as always folks
CODY O | First ImpressionsSo helpful and I appreciate it!
Christine O | First ImpressionsExtremely clean and very friendly.
GAIL T | Overall ExperienceNa
ERIC T | Overall ExperienceCourteous service and great service.
Jayne J | First ImpressionsVery nice place.
Nikolas H | Overall ExperienceGreat service, great place.
Natika R | Overall ExperienceI didn’t get the service I deserve for paying $160 a month. All the people working there were too much on their cellphone and not friendly at all.
Zufan T | Overall ExperienceThanks
Carol Q | Overall ExperienceThis is a good storage facility.
JC O | Overall ExperienceThe staff and managers are always informative and helpful and kind!
ANGELIQUE S | Overall ExperienceIt was great
Dwight S | Overall Experience.
Lisa D | Overall ExperienceGreat place. The card reader never worked so my alarm went off all the time but, it was still a great place.
MYIESHA C | Overall ExperienceEmployees were friendly & helpful.
Justin W | Overall ExperienceI got the trailer with a low tire and it lost more air so i called uhaul and they sent out guys who got oil all over my driveway and i had to clean it and lost a day on my trip an tire still lost air.
tyler d | ReservationI had my storage for over 5 years and I never had a problem with my belongings being destroyed. I had another storage before where all my belongings were destroyed within 3 months. Thank you.
JANICE S | Overall ExperienceLock was not secure. Anyone could get in at any time. They give you the run around and have you running around through the building like a chicken with its head cut off. Young aged staff are rude!
Ieisha R | Overall ExperienceVery happy and friendly staff
Christopher W | Overall ExperienceI had to wait too long for service. Two employees working with one customer outside of myself in the office. One employee had to be told to come in to assist me by the other employee.
DELANO H | Overall ExperienceOur service in n.y and also in Colo with the haul and getting the storage and all the help was BEYOND AMAZING
Sandra W | ReservationVery organized. Appreciate email updates.
ANNELISE D | Overall ExperienceI payed for 24 hr access and didn't get it, had the leave the Uhaul on your property until the next day, had to leave work very early and find people to help me. It was very inconvenient.
Joylynn G | ReservationNo complaints everything was great thank you so much for the service .
SERGIO V | Overall ExperienceWas told I qualified for a free month of storage but when I went to claim the storage unit I was told it's policy that I must rent a second month to receive the first free month. Poor customer service
Daniel M | ReservationIt was great
rebecca p | Overall ExperienceI felt that I was being told different things from the staff and being charged every time I came in there. I lost my key. Very bad experience
Laculia F | Overall ExperienceNeeds more accessible carts available by storage door entrance
Tamra G | Overall ExperienceThanks
Jimmie R | Overall ExperienceThe only issue is that the bathroom was never cleaned by your housekeeping staff and there were never any paper towels in there as well. Was happy for TP and soap.
PATRICIA A | Overall ExperienceMaking people pay for another month when they won’t be there is robbing people. My place was ready on the 1st and I had to move my belongings out of the storage two days before to avoid paying
Kaine G | Overall ExperienceVery helpful. Responded to any concerns. Staff freindly. Facility clean, well lighted. I would recommend for storage. Thanks
Brenda H | Overall ExperienceMade my moving experience a safe, secure and simplified everything for me
Mary G | Overall Experiencethe staff friendly and warm, and very good customer service
Harold D | Overall ExperienceAll the staff were always extremely helpful, friendly, and flexible.
Eric K | Overall ExperiencePer my reservation time, I arrived on time and they didn’t know where my container was. I had to drive the lot myself to find my shipping container and have them get it ready.
Emmanuel S | Overall ExperienceWonderful
solemi p | Overall ExperienceEveryone was polite and helpful.l would use it again and recommend it to someone else .thank you.
Rosana G | Overall Experiencestaff was very helpful during the 8 years I was there
GEORGE S | Overall Experience