Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was friendly. The job was done timely and beautifully.
Mark Modafferi
Rating:
5.0
Customer did not leave a comment.
David French
Rating:
5.0
Customer did not leave a comment.
Eric Houde
Rating:
5.0
Customer did not leave a comment.
Miguel Lockhart
Rating:
5.0
it was quick and easy!
Ronda Brookwoods
Rating:
5.0
Definitely recommend and also use again when needed!
Jeffrey Bogdanovs
|
Overall Experience
Rating:
5.0
Good customer service and very friendly service 😊
carmen noval
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bethany Tenney
Rating:
5.0
Customer did not leave a comment.
Jennifer Mento
Rating:
5.0
The attendant was great. I thought I may have to upgrade to a larger truck. He checked everywhere but nothing was available. He offered to add a trailer. We ended up keeping the original truck and everything worked fine
Steve McLyman
Rating:
5.0
Customer did not leave a comment.
Mark Garlock
Rating:
5.0
Customer did not leave a comment.
James Rauch
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Alexis Caito
Rating:
5.0
Customer did not leave a comment.
David Moak
Rating:
5.0
U-Haul facilities need to answer the phone. Not a remote call center. Rather, the facility where the work is being done.
Matt Geitner
Rating:
3.0
Customer did not leave a comment.
Sarah Lowe
Rating:
5.0
Customer did not leave a comment.
GAETANO FICO
Rating:
4.0
Customer did not leave a comment.
Jan Wainwright
Rating:
5.0
Customer did not leave a comment.
Matthew Wilcox
Rating:
3.0
Get equipment for each store. Sharing equipment causes problems
Frank Mazzuca
Rating:
1.0
Staff was friendly and knowledgeable. Excellent experience!
Jeffrey Bogdanovs
|
First Impressions
Rating:
5.0
I don’t think anything. The staff was great !
Jeffrey Bogdanovs
Rating:
5.0
Nothing at this time. Everything went well.
Gary Obranovich
Rating:
5.0
Customer did not leave a comment.
Paul Powers
Rating:
5.0
easy and friendly staff
daria York
Rating:
5.0
Customer did not leave a comment.
Raice Austin
Rating:
5.0
Rented twice in the past two weeks.
U-Haul had the truck I needed when I needed it.
Staff at this location is professional, helpful and friendly.
RANDY SANDERS
Rating:
5.0
Customer did not leave a comment.
jorge GARCIA
Rating:
5.0
Having to pay extra for 24 hr access is ridiculous. And $60 for 5x5 is ridiculous, but we needed something immediately, but we'll be moving it ASAP.
Kelley Mackenzie
|
First Impressions
Rating:
4.0
Nothing...everyone was very nice and no problems at all.
Dennis Barnes
Rating:
5.0
Customer did not leave a comment.
Michael Rausa
Rating:
5.0
I was not sure if there was something I needed to do for my return after hours. I was exhausted and tired from a long day of moving and it was cold out. I wish the app was more after hours drop off friendly.
Brian Goldblatt
Rating:
5.0
Customer did not leave a comment.
Tom Dean
Rating:
5.0
Customer did not leave a comment.
Anthony Kishman
Rating:
5.0
Customer did not leave a comment.
Donna Benjamin
Rating:
5.0
Alicia and Phil are excellent, provide great customer service and very friendly. Our family really enjoyed going to this location to rent equipment. The newer guy seems pretty nice too. It was very helpful loading and unloading the trailer.
Michael Ortiz
Rating:
5.0
Great customer service. Helped me out immediately when I arrived. Thank you.
VICTOR NICHOLSON
Rating:
4.0
Customer did not leave a comment.
Jesse Hill
Rating:
1.0
You can tell your workers to stop tricking the customer into getting the insurance, when he "helped" me when checking in by clicking the the yes button. Also, they added 2 gallons of gas to the bill when I clearly filled the tank to the 3/4 full. Your company has always employed assholes and I hope I never need you again.
BARBARA DISTLER
Rating:
1.0
Drop off was a nightmare! I received a phone call from our return location -Cicero. She said that she wanted to see if I could return the trailer to a different location tomorrow because they were out of space. I told her that the trailer was on its way because we were done with it early. She asked me to drop it off in Liverpool instead, but my father, who was dropping it off was already on his way. When I called him to tell him the situation, the lady at uhaul asked him to go home and return it tomorrow, (Sunday) because she was out of space. According to my conversation with her, even if he brought it back on Sunday, she still wouldn’t have space. My father said the same thing to her (poor planning, poor communication, not our problem) as I did when she call me. He said you have a huge parking lot here, I’m leaving it. Where would you like it. He left the trailer.
Suzanne Dunn
Rating:
5.0
Customer did not leave a comment.
Christine Delbalso
Rating:
5.0
All equipment and supplies were great. Advice and courtesy of staff much appreciated
Robert DelZoppo
Rating:
5.0
Customer did not leave a comment.
karen hickman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jereick Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MIKE Hemmer
Rating:
5.0
Great people to work with , no Issues, Thanks
Michael Crissan
Rating:
5.0
Customer did not leave a comment.
ROBERT SCHMIDT
Rating:
5.0
Customer did not leave a comment.
alex ventrone
Rating:
5.0
Customer did not leave a comment.
SUSAN M TOWNDROW
|
Overall Experience
Rating:
5.0
Could not believe it cost me almost 320.00, just to go to rochester. N back to Central Square, waw
marybeth gunn
Rating:
5.0
Very helpful staff!
tereaha shelley
Rating:
5.0
Unfortunately check in was slow due to a worker coming in late. We had a 9am reservation and we did not leave until 9:30 because there was only 1 person checking people in. I got there at 9 and there were 3 people ahead of me.
David Burrows
Rating:
5.0
Customer did not leave a comment.
Jeff Peterson
Rating:
4.0
Customer did not leave a comment.
Ruth Roebuck
Rating:
5.0
Customer did not leave a comment.
Stephen Drumheller
Rating:
5.0
Everyone should be informed that there is a bathroom in the back with the storage units. My furniture was moldy when I removed it and there was some water in one of the bins that I had stored.
Jeanne Mageean
|
Overall Experience
Rating:
5.0
Everyone is great and everything went great too!
Aleasha Mowers
Rating:
5.0
Customer did not leave a comment.
Diana Keene
Rating:
5.0
Customer did not leave a comment.
eric houde
Rating:
5.0
Customer did not leave a comment.
wendy meagher
Rating:
3.0
When the truck was brought back it should'vebeen checked in the back of the truck from last customer they left a 65" TV and a box that I had to take care of by going to the dump and the storage place on top inside of truck weaked got some boxes wet
Ronald Nellis
Rating:
5.0
Ur call center stinks
alex ventrone
Rating:
4.0
Awesome! Great staff, super simple process
Michael Cobbs
Rating:
5.0
Customer did not leave a comment.
ken Potter
Rating:
5.0
Customer did not leave a comment.
john wilbur
Rating:
5.0
Staff were friendly and very helpful and informative. Thanks for taking care of our things these past few years.
CARLOS/VICTORIA CSICSMANN
|
Overall Experience
Rating:
5.0
I have had trouble enabling my location. The website and computer system could use an upgrade.
SM WERCHINSKI
Rating:
5.0
Customer did not leave a comment.
Christopher Mullin
Rating:
5.0
Customer did not leave a comment.
stephen morrison
Rating:
5.0
Had the trailer unhooked before I got out of the truck cab. Friendly. I was able to depart 6 minutes after arriving. Got an email receipt a little while later. The best...
Charles Radke
Rating:
4.0
Overall it was a good experience. Wanted a lot of information though.
james edward sprague
|
Overall Experience
Rating:
5.0
Staff was really friendly and helpful. Made for an easy rental.
Joseph Mecca
Rating:
5.0
The two people I dealt with were wonderful. They had excellent knowledge of your equipment and were very helpful in setting me up to rent the truck. The truck was clean and worked flawlessly. Pick up and delivery was seamless and I highly recommend you guys. Thank you.
Robert Gilman
Rating:
5.0
Nothing. Love U-Haul.
Michael Curry
Rating:
5.0
Perfect experience, both equipment and customer service.
Mike Kairis
Rating:
2.0
Needed to change unit after the ceiling fell out and damaged my things but after attempting to many times by visiting the workers in the office and making phone calls no change was made. I also asked several times about getting refunded for the last full month of October and 11 days of November. At the very least I wanted the remainder of November refunded since I was moved out on the 11th but have still not gotten a response. Uhaul is not the storage facility I would ever choose again or ever tell friends and family to use.
David Larose
|
Overall Experience
Rating:
3.0
Representative should walk to the vehicle to confirm fuel and odometer which were incorrect. I took a picture upon return and was informed that pictures were not acceptable and I should have came back into the store??? Maybe they should have come out to confirm . Must have been an overnight drop off return.
maurice jones
Rating:
5.0
Customer did not leave a comment.
Richard Smith
Rating:
5.0
Always going above and beyond to accommodate my needs
Mathew Sage
Rating:
5.0
Customer did not leave a comment.
Barbara Miles
Rating:
1.0
Horrible experience
Heidi Marsden
Rating:
5.0
be aware of the after hours return instructions! I had trouble because the app never found my location.
Michael Sutton
Rating:
5.0
Customer did not leave a comment.
Aleasha Mowers
Rating:
5.0
Owner was very helpful. Will use this location again!
Maureen Nardozza
Rating:
5.0
Customer did not leave a comment.
Thomas Puffer
Rating:
5.0
My sale rep was the best in the business.
Sokha Keo
Rating:
3.0
My storage unit was infested with bugs. I stayed with insect killer and got most of them. The item I kept in your storage unit had bugs.
conrad zavala
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHANNONLYNN CAMPBELL
Rating:
4.0
I wish there was a direct phone number to you instead of a call center. I also think the price was raised too often. Sorry just my opinion. Your staff was very good and a pleasure to deal with.
Christine Hotaling
|
Overall Experience
Rating:
5.0
Needed a unit for a quick move. Cicero location was perfect and only a few minutes away from new place. Storage unit was overall clean and very accessible. Biggest plus was the price - U-Haul was cheaper than other close by companies.
John Thomas
|
Overall Experience
Rating:
5.0
We did mention that the front end was "loose" (sloppy steering wheel, wandered a little in the lane, driving could have been easier). Also a "dead spot" between first and second gear before it caught when accelerating, also mentioned to staff on return. Both were manageable. Our vehicle had over 90K miles on it and I know some people are kind of rough on them. Engine ran great, braking was fantastic. The facility was exceptional and all of those working there were pleasant and very professional.
Victor Kashuba
Rating:
3.0
Interior smelled of stale cigarette
Mary Ellen Conway
Rating:
3.0
Can’t believe that the wire harness and connector is not mounted next to hitch! They said just run it outside the door and let the door pinch it when needed?
Timothy Guy
Rating:
5.0
Customer did not leave a comment.
gerald Coe
|
Overall Experience
Rating:
5.0
Job was done quickly and there have been no problems with the hitch.
Mark Bossert
Rating:
5.0
The folks did a great job. The vehicle was on the older side with high mileage but I only drove 10 miles. All good.
Anthony Lauretti
Rating:
5.0
Fast, friendly and convenient.
Victor Miggiani
Rating:
5.0
Everything was good as is.
James Orso
Rating:
5.0
??
Raymond Sinda
Rating:
5.0
Not only was the truck clean and in great shape, staff was friendly and understanding.
Dale A Juneau
Rating:
5.0
The truck and staff were great. The website to do online checking failed halfway through and would not let me complete checkin
Michael Miller
Rating:
5.0
This location always does an excellent job answering my questions and providing the right equipment that is clean and safe.
Ken Khanzadian
Rating:
2.0
I was supposed to wait over 48 hours for a scheduler to maybe call me and tell me if there even was a truck available. Yeah - that’s a no. I called Enterprise and immediately had a truck. Was going to complain in oerdin to the scheduler when I hit a call but at well over 40 hours still no call so I called number and cancelled explaining why.
I get it you need to juggle schedules and balance things but this is ridiculous. It cost you a customer this time and frankly probably won’t be first place I try next time I need to rent a truck.
Helen Czarniewicz
Rating:
5.0
Customer did not leave a comment.
Chris Wolff
Rating:
5.0
Customer did not leave a comment.
DAVIDD AMOS
|
Overall Experience
Rating:
5.0
It was a great experience. No hassle friendly experience.
Dean Baker
Rating:
5.0
Everything was great at this location
John Mullen
Rating:
5.0
Customer did not leave a comment.
Jana Gallina
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chris Wolff
Rating:
5.0
Customer did not leave a comment.
Andrea Molfetto
Rating:
4.0
More staff to wait on us other than that everything was excellent
Sharon morin
Rating:
5.0
Maybe add another person in the morning when it's busy. This location seems to be busy most of the time.
Carl Fletcher
Rating:
5.0
Aleasha was absolutely fantastic. Professional, detailed, knowledgeable and articulate. She explained the entire process to me and even walked to the van I was renting to explain additional details. I will continue to utilize the services and equipment offerred by this location and refer others here for fast efficient equipment rental.
Ken Khanzadian
Rating:
5.0
Customer did not leave a comment.
Carl Fletcher
Rating:
5.0
Very nice
Kevin Bane
Rating:
5.0
Customer did not leave a comment.
Michael Miller
Rating:
4.0
Customer did not leave a comment.
Hannah Mcgrath
|
Overall Experience
Rating:
5.0
In and out in just a few minutes when we picked up the trailer and attached to our vehicle.
Joe Merluzzi
Rating:
3.0
Customer did not leave a comment.
Kenny Suressi
|
Overall Experience
Rating:
4.0
Job well done well. Thank you for your service.
Debra Person
|
First Impressions
Rating:
5.0
Our U-Haul experience at the Cicero North Syracuse location was professional and efficient. Not only will we recommend U-Haul (specifically this location) to our friends and family, but we will return as loyal customers as well.
Laura Chamberlain
|
Overall Experience
Rating:
5.0
The storage facility was exactly what we needed. Secure and easy to access when we needed to. The staff at the facility were great- helpful and courteous.
Kenneth Whyte
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michelle Adams
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jason Burden
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Johnny Paredes
|
Overall Experience
Rating:
1.0
First when call would always get sent to the 1800 number. The bathroom was dirty trash can always full was nice to have a bathroom thou. Next I understand it’s next to woods but the amount of damage done to my stuff in storage was crazy. There should be a dumpster in the storage for customer to use. I would go there and would be food wrappers in my unit from the animals
MICHELLE L SIONNI
|
Overall Experience
Rating:
5.0
Staff was friendly and more than helpful.
Joseph Licastri
|
Overall Experience
Rating:
5.0
Easy access to unit. Very clean and secure. Very helpful even when your late on payment. Only gave up the unit because I moved to another part of town.
joseph goldthwait
|
Overall Experience
Rating:
5.0
The entire process from front to back was effortless. I would definitely use uhaul as my primary rental service for storage and trailer/truck.
Ryan Daigle
|
Online Move In
Rating:
5.0
Easy online ability to rent storage unit and to close out account when cleanout completed.
Marlene Ouderkirk
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Manish Kothiya
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN/MICHELE VAVONESE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mara Yuzwak
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Amanda Dorsch
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Avriel Wendt
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
angela bristol
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary Richardson
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Alison Boissonnas
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Todd Finney
|
First Impressions
Rating:
5.0
Very friendly staff, I'm well satisfied.
Sandra Lombard
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Loisa Ohlarik
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Jacqueline Dean
|
Overall Experience
Rating:
4.0
Anyone can get in the gate..
As soon as one car passes through other cars pass through Without even putting their code in... It says one car at at time. But that's not the case .
Shelly Moran
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Ronda Capstraw
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
mario reyes
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Janice Shaver
|
Overall Experience
Rating:
2.0
Although the woman was very nice when I was there I had to unlock my card and did not have my phone with me she said she would put the payment through after I got it unlocked. It it was only about 5 minutes later and she did not put the payment through, so when I went back to put my stuff in the unit I could not get in. Left a message with the GM who did not call back and missed a day of work the next day to get into the unit.
Tina Goodwin
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Brian Chard
|
Overall Experience
Rating:
5.0
It was a small transaction wonderful people to work with I would recommend to anyone to use you how is there moving services anytime I will use them again in the future when I get to move into my new home hopefully soon
ROBIN MONZON
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Patty Fekos
|
Overall Experience
Rating:
1.0
Just yesterday I emptied my storage unit out I had to stop at the dump to throw a practically brand new loveseat sofa worth $700 because it was soaking wet absorb ton of water had mold between the cushions very displeased I will never recommend anybody ever use a storage unit I called to see what kind of recourse I could take in a lady pretty much said nothing we also paid for the monthly insurance sick to my stomach for having to throw it out
Ernest Overend
|
Overall Experience
Rating:
5.0
So far very pleased. Easy instructions to unit
Randall Deyoe
|
Online Move In
Rating:
2.0
Locked in once due to gate issues. Rude female manager. Never smiles and made me feel like I was bothering her.
Linda Emmi
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia Lutz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sarah Tavolaro
|
Overall Experience
Rating:
5.0
I was so impressed with the level of customer service I received from Aleasha at the Cicero Brewerton Road location. She was so helpful, knowledgeable and thorough with my truck and storage rental. She left no questions unanswered and made the process so easy for me. She is a 5 star employee!
JANINE M TALLARICO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeanne Brown
|
Overall Experience
Rating:
1.0
Customer service was non existent at this location. I would drive over to the Taft road store before dealing with the woman in charge here. She needs a class in dealing with the public, ie. saying, “”Sorry for the wait”; “Sorry for your trouble in the yard (gate wouldn’t open, broken lock) . Waiting lines very long. Get some extra help for her!
Linda Emmi
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luella Nellis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeanne Brown
|
First Impressions
Rating:
5.0
Great customer service at Brewerton road UHaul.
John Houck
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara Bowles
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
june caro
|
Overall Experience
Rating:
5.0
Great Service!!!
Jody Ritter
|
Overall Experience
Rating:
1.0
My unit had insulation droppings all over my belongings for over a year. I complained in person to the person at the counter and also online. Was never given any solutions other than my own follow up to contact them during the week to "schedule" a time for me to move my belongings so the could clean it up. I had to clean it up myself several times and clean off my personal items of the droppings. The unit had insulation damage at the time of issue and should not have been given to me. As I travel for a living I am not always available and is why I haven't moved out before. Very unprofessional and is main reason I removed my items and rented space elsewhere.
Robin Caruana
|
Overall Experience
Rating:
5.0
While the online process is extremely convenient
The page set up is very confusing at the very least.
Spent just over an hour
Reserving. Most definitely the web site can use an update
Or OVERHAUL ( see what I did there 🙂)
I should get paid for that slogan 😂
You can never overhaul with
Uhaul
Ernest Overend
|
Online Move In
Rating:
5.0
I want to thank all of the staff at this U-Haul site and the one on East Taft for helping my move go smoothly. They were more than helpful, very courteous and friendly and made a very stressful time so much better. Thank you so much.
Also, the folks that helped with the labor part of unloading the trailer in North Syracuse for me were fast, efficient, and very friendly and I really appreciate them too. Their name work was Costello
Jody Ritter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cyril jones
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Melissa Gates
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kristi Baumgarten
|
Online Move In
Rating:
5.0
I worked with Nick I believe his name was and he was outstanding. He was helpful, caring, and informative. Please let him know what a great job he did.
Thanks,
Kara Shore
kara shore
|
First Impressions
Rating:
4.0
Needed to cancel and was unable to do so without paying a whole month! Unfair
joyce Gowdy
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tasha Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Earl Snyder
|
Online Move In
Rating:
5.0
Movers Kara and Jake were great.
Robert Marton
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
jennifer gute
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Doris Tebo
|
First Impressions
Rating:
5.0
Overall a great place to store your belongings and a central location. My only suggestion would be a better rent cost for long term renters.
Thomas Merriett
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mary Ann Benkoski
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHRIS NICHOLS
|
Overall Experience
Rating:
5.0
Very friendly staff!
KIM CADWELL
|
Overall Experience
Rating:
5.0
Will use this establishment services frequently.
EDD THOMPSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicole Hertel
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Laura Arndt
|
First Impressions
Rating:
5.0
Overall great experience. There was quite a bit of ice on the road in front of the unit that made walking around a challenge.
Jeanette Kinsella
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gene VanCamp
|
Overall Experience
Rating:
5.0
Staff was friendly and efficient. Thank you!
Cathy/John Bory
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosario Henriquez
|
Overall Experience
Rating:
2.0
I didn't like the person that helped me initially, and after seeing the unit, I decided it was not a good fit for me. The unit had insulation falling down that looked like there was a leak in the roof, and the unit was dirty. Not a pleasant experience. I was looking to stay for a long term, but have found another facility.
William/Chris Mann
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Paula Kopp
|
First Impressions
Rating:
5.0
Excellent customer service
Gene VanCamp
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Connor Kinney
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeanette Kinsella
|
First Impressions
Rating:
5.0
My entire experience with UHaul for moving and storage for the last 4 years was really great and exceeded my expectations in every way. The drive-up storage facility in Cicero is gated with video security, and accessible 24-7 through electronic passes. Super convenient with great service from move in to move out. Thank you.
Jay Gregory
|
Overall Experience
Rating:
5.0
Everything was ready to go. Love the attention to detail, I hope to stay in my unit for a long time if this keeps up.
Carlos Negron Diaz
|
Online Move In
Rating:
1.0
My storage unit had a leaky roof. It ruined some of my belongings. I was forced to move my things to a different location. I was offered no help to move my things. I was forced to rent a truck from U-Haul and only given a $15 discount towards the truck. After paying for the truck and movers it cost me $254. Very unfair. I was told by the GM Philip that the MCP will not do anything else to help me. I had insurance on my storage and they do not provide any cost to move my things out of a broken storage unit.
Matt Tyler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cindy Brown
|
Overall Experience
Rating:
5.0
I want to mention that the young lady in the office that handled my rental was amazing! She really took the time to thoroughly explain everything, from the contract to accessing the unit!
I’m sorry that I didn’t get her name-she was friendly, knowledgeable and efficient!
Thank you!
Cathy/John Bory
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NATHAN POWLESS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donald Timmins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Natalie Jordan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew Grimes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN DOGGETT
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Paul Peios
|
Overall Experience
Rating:
3.0
Staff was left very understaffed. Took over an hour for them to find my reserved unit.
Jonathan Cormier
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
R Dieffenderfer
|
Overall Experience
Rating:
3.0
Took an hour for staff to find my reserved storage unit. The storage unit was missing lock so had to return to the office to get one from them.
Staff was helping the best they could but were clearly in over their heads.
Jonathan Cormier
|
First Impressions
Rating:
1.0
Mouse droppings on belongings in storage unit
Theresa Salvati
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathy Mason
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Charon
|
First Impressions
Rating:
1.0
It turned out that not only was my door broken and that let the elements and mice in, but the roof leaked as well, soaking all my furniture and electronics. My storage unit went to crap and I had to clear it all out and pay $130 to dump it in the local dump. They were kind enough to settle my month of past due balance for $100 and not charge me another month's rent for going 2 days over my due date tho.
REBECCA SWARTZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Glen Rusaw
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather Connell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DOUGLASA SPANGENBERG
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mary goldthwait
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robin Fox
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Danielle Swartzell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ken Money
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
timothy smith
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Greg George
|
Overall Experience
Rating:
5.0
We had to upgrade and we called and they made it easy for us and were very helpful
Ronald Babb
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Marisela Aguilera
|
Online Move In
Rating:
5.0
Aleasha was very helpful, and very pleasant couldn’t of asked for a nicer person!
Michael Albino
|
First Impressions
Rating:
3.0
Uhaul needs to provide better weather resistant locks if they they insist customers must use their equipment. Locks will freeze in the harsh weather , making it impossible to access storage unit. Keys for the locks are even worse, not durable at all.
Sheri BARNES
|
Overall Experience
Rating:
5.0
Moving is so stressful, but the staff at this location were wonderful to work with. I highly recommend this location. The facility is clean and well maintained. The have a great selection of moving supplies in stock. The staff is friendly and helpful. A++
danielle swartzell
|
Overall Experience
Rating:
5.0
Alesha Mowers was super nice and very informative. I felt like she went above and beyond to make me feel at ease and fully taken care of. I didn't have any questions because she answered any before I could ask. It's always a nice to interact with someone like her. I even arrived right before closing and usually people get annoyed with that because they're ready to go home and be done with their shift but she was happy and helpful and even made me laugh at times. I left there feeling better then I did when I arrived. Moving is stressful and having to store my things while im in-between places with my lease at one place ending 30 days before my new one starts... she someone how made all that stress just disappear. Im always very thankful for people like her. A gem. Everyone at that location was just so friendly. Thank you for hiring employees like those.
Rena Honn
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christina Snyder
|
Overall Experience
Rating:
5.0
Super awesome staff!
Christina Snyder
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jacqueline Green
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
danielle swartzell
|
First Impressions
Rating:
5.0
Will not go anywhere else, I will travel the extra time just to go to the Cicero N.Y. location.
HOLLY GOODS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CRYSTAL SMITH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FRANCOIS NYAMSI
|
Online Move In
Rating:
1.0
My storage rent never went up. I regret moving out of Cicero but I did.
BRUCE BELL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Matt Scarlino
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Richards
|
Overall Experience
Rating:
5.0
Very helpful staff
Clarence Spencer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Judy Wilson
|
Overall Experience
Rating:
5.0
I would use again,close,cleanand dry,price is right
judy barth
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tosh Dorsey
|
First Impressions
Rating:
3.0
Very narrow access to the units themselves. Gate was moved after the facility was rented so made it very difficult to bring larger trucks into many parts of the facility. Only certain areas had good access.
JOAN ADAMS
|
Overall Experience
Rating:
5.0
Very professional an ready to assist as soon. As you walk in the door. Great fast service. The best....
HOLLY GOODS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RICHARD LEWIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Noah Jordan-williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mary goldthwait
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Nelly Vasquez
|
Overall Experience
Rating:
1.0
An abandoned storage unit was switched over to my name just because I was an authorized user. I find that to be absurd and have no clue why such a huge decision would have been made.
ANNA CRAVEN
|
Overall Experience
Rating:
4.0
Staff was very friendly and thorough
JON/Romana CARROLL
|
First Impressions
Rating:
5.0
Very professional
robert Hallenbeck
|
Overall Experience
Rating:
5.0
The Staff were amazing and the experience was very pleasant . thank you
Brenda Gaffield
|
Overall Experience
Rating:
1.0
Terrible customer service never will go back
Joe Rivera
|
Overall Experience
Rating:
5.0
Great facility
SURFACE FINISHING SYSTEMS INC
|
Overall Experience
Rating:
5.0
Easy to rent great ppl
Joyce/William Gowdy
|
Overall Experience
Rating:
3.0
Clothes had a bad smell. Shoes grew mold.
Isatou Saho
|
Overall Experience
Rating:
1.0
our unit was invaded by mice, which left their corn kernels and droppings all over my daughter's contents. UHaulstaff referred me directly to insurance company. Headache I dont have time for.
cindi porter
|
Overall Experience
Rating:
5.0
none
RICHARD TUMINO
|
Overall Experience
Rating:
5.0
Wonderful very helpful
Susan adams
|
First Impressions
Rating:
3.0
I was paying for 24/7 security and key card access to a gate that never got installed even after 3 months. Despite this unit being in Syracuse, there was no salting and poor plowing. Excellent staff
Karen/James Cyndari
|
Overall Experience
Rating:
4.0
Need to make access available for FREE AND at ALL times 24/7 people have work school and emergencies and need to do things at their storage at all different times of the day and the week! Thank you
Marie Truax
|
Overall Experience
Rating:
5.0
awsome pp....
LUIS CRUZ
|
Overall Experience
Rating:
5.0
Everything went well. Customer service was excellent and appreciated!
Jessie Hemingway
|
First Impressions
Rating:
5.0
Everything went really smooth.
joe trevino
|
Overall Experience
Rating:
5.0
Great staff
Larry Lederer
|
Overall Experience
Rating:
5.0
I would suggest salting the storage driveways as I and my nephew slipped a couple of times falling when emptying the unit. The driveways were sheets of ice. Very dangerous. I hurt my myself falling.
kristie frassica
|
Overall Experience
Rating:
3.0
na
Shanica Echols
|
First Impressions
Rating:
5.0
Everything went very smoothly. The employee was very efficient and knowledgeable.
Carol Sagor
|
First Impressions
Rating:
5.0
The employees in Cicero were first rate. They went the extra mile to make sure i wasnt all stressed out. Great team!
Larry Lederer
|
First Impressions
Rating:
3.0
Mice in the storage facility
Matthew Koehler
|
Overall Experience
Rating:
5.0
Convenient, clean and secure. Staff is very professional and glad to have you business. Highly recommend for your moving or storage needs.
David & Angie Singley
|
Overall Experience
Rating:
5.0
Staff was extremely helpful and nice.
Kenneth Leff
|
Overall Experience
Rating:
5.0
The unit was in great shape and the staff was excellent. Only needed the unit for a few months and it did the job well.
CJ Wadsworth
|
Overall Experience
Rating:
5.0
Very pleased!!
KELLY ROGALSKI
|
Overall Experience
Rating:
5.0
When it comes to moving it's never fun, this U-Haul site contributed to a smooth worry free experience. I thank you for that.
Alfrendo Troutman
|
Overall Experience
Rating:
5.0
Roomy, clean and accessible not to mention affordable. Fast move in and out. Absolutely will recommend their facility
COLEEN NEY
|
Overall Experience
Rating:
5.0
The employees were very helpful and I did not have to wait at all
pamela moltrup
|
Overall Experience
Rating:
5.0
I love the staff! Aleasha is a life saver and the staff in amazing. When needed I'll be back. My only complaint is finding out that a mouse lived in a boot of mine and helped himself to some string.
JACKIE BASSETT
|
Overall Experience
Rating:
4.0
Great place to go if you are moving or need storage. Very helpful with lots of assistance available. Plan as far ahead as possible because when you are good, you are also very busy.
George Fallon
|
Overall Experience
Rating:
5.0
Staff was extremely helpful and accommodating!
betty argus
|
Overall Experience
Rating:
5.0
Got there first thing in the morning and they were quick and professional in getting me set up with a new unit and checking in my trailer! Great experience!
Curtis Wadsworth
|
Reservation
Rating:
5.0
The manager is very helpful and friendly. I was unaware of the size for my needs. She was very helpful and informative.My experience with the representatives at Cicero Ny location is always Great,
Jacqueline Lasonde
|
Reservation
Rating:
5.0
I would recommend anyone to use U-haul for moving anything especially their storage units. Best deal I ever got and customer service was excellent. Thank you.
nahideh chiarappa
|
Reservation
Rating:
5.0
Very well kept. And clean. But as an incentive to storage users. Uhaul should offer discount rates on truck rentals to its storage patrons
Peter Sugrim
|
Overall Experience
Rating:
1.0
Nothing but problems from start to finish
John Kazlman
|
Overall Experience
Rating:
5.0
The customer service care was amazing, the workers was very kind and thoughtful and understanding.. I love coming to business like that...
Tammy Reed
|
Overall Experience
Rating:
5.0
Staff very helpful and went above and beyond in helping with the equipment needed