Customer Reviews for U-Haul Moving & Storage at Burnet Rd & FM 2222

1,679 reviews

6610 Burnet Rd   Austin, TX 78757
(Corner of Burnet Rd and Justin Ln, Across from Farmers Market)

(512) 302-3604

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(512) 302-3604

6610 Burnet Rd
Austin, TX 78757
(Corner of Burnet Rd and Justin Ln, Across from Farmers Market)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thanks you U-Haul

Jerl Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna Boxall 
Rating:
5.0

Customer did not leave a comment.

Kamel Ridouh 
Rating:
5.0

Customer did not leave a comment.

Magda Trevino 
Rating:
4.0

Staff were very pleasant and helpful.

Larry Ashby 
Rating:
5.0

Kevin went to Great lengths to retail my business!!

george harlan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan Scott 
Rating:
5.0

Heather is amazing

Sheryl Jones  |  First Impressions 
Rating:
5.0

Heather, Brooks, and the rest of the team went above and beyond. My mover cancelled at the last minute, and I am a 50 yo female that had no hope of finding someone to help me at 6 pm on a Friday night, but not only did Brooks help me get my stuff to the van, Heather was super helpful. I highly recommend this location.

Mardie Lefeve 
Rating:
5.0

Customer did not leave a comment.

Jessica Hill 
Rating:
5.0

Excellent Staff

Conan Brooks 
Rating:
5.0

Customer did not leave a comment.

Maria Livingston 
Rating:
5.0

The man working the desk was so nice and patient. Made the process so easy.

Ellen Fox 
Rating:
5.0

Customer did not leave a comment.

Cathy Trifiro 
Rating:
5.0

Customer did not leave a comment.

Caleb Corona  |  Overall Experience 
Rating:
5.0

The best U-Haul facility yet. Also, Heather was amazing. The one time I needed her help! Thank you guys for your service.

Avia Hogan  |  Overall Experience 
Rating:
5.0

All around terrific experience with y'all.

andrew lyew  |  Overall Experience 
Rating:
5.0

Heather is the best!

Lowell Putzier 
Rating:
5.0

Heather was very helpful. She personally helped me and I quickly got what I needed. The return was easy and everything just went smoothly.

Cleve Carlson 
Rating:
5.0

Customer did not leave a comment.

Abril Rendon 
Rating:
4.0

Tour of vehicle Vehicle had lots of wind noise on Freeway

Ron Blumstein 
Rating:
4.0

Made the return process very quick and easy.

clyde holloway 
Rating:
5.0

Heather is awesome. This is the best customer experience with UHaul I've had in the Austin area.

Lara Burky  |  First Impressions 
Rating:
5.0

Friendly, honest, efficient service. I have used this location multiple times, and I’d go out of my way to come here if needed.

Gordon Lieb 
Rating:
5.0

The rental process was super easy, the person who checked me out was friendly and helpful, the truck was clean and easy to drive.

John King 
Rating:
4.0

Customer did not leave a comment.

elli samuels 
Rating:
5.0

Great, Quick Friendly service!! Highly recommended!

Johnny Cailleteau 
Rating:
5.0

Very friendly and knowledgeable staff. Manager is terrific. Units are clean, well lit, and checked on regularly. A bit of water leakage the last day. My problem was the cost, prices just kept going up.

MARCIA ENGQUIST  |  Overall Experience 
Rating:
5.0

This was a wonderful storage experience. The facility is safe, spotlessly clean, no bugs / animals or odors. The temperatures were perfect summer & winter. I appreciated the packing supplies that were available & facility accessibility was always convenient. Best of all - the services provided by Heather and the staff were highly professional & friendly. I have chosen this storage location twice now & would do it again. Thanks to all for the great service.

Harriett Chaney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Parker 
Rating:
4.0

We needed temporary storage for a few items while remodeling was in progress. UHaul was an easy, turn-key solution. Self explanatory, friendly and helpful.

FRANCHESCA LEBARON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim Mitchell 
Rating:
5.0

Highly recommend this storage location! I had a unit for several years here and accessed it frequently. The property and buildings were always very well maintained and the staff was friendly and helpful. I had one minor issue with my unit while there and the manager, Heather, handled it swiftly and was very responsive and communicative while it was being resolved. Excellent service!

Rebecca Stephens  |  Overall Experience 
Rating:
5.0

Staff was great! Very friendly and helpful.

Arturo De Lozanne 
Rating:
5.0

Customer did not leave a comment.

hugo diago 
Rating:
5.0

Great, fast, friendly service!

LEE NICHOLS 
Rating:
3.0

I was charged $39.60 for no reason from this location (unexplained). I was over the gas required to return. I was before the time due to return. I returned it clean and in tack with the dolly. I will not use U-haul again- very disappointing.

Yolanda LeNoir Arowolo 
Rating:
1.0

Pick up was easy, but the return I was charged for gas when I had filled it up higher than when I got it. Don’t trust what they claim it started with gas, I took a photo when I got in the vehicle because I don’t trust rental companies.

Dominique Randolph 
Rating:
5.0

The staff were very helpful and friendly. Contact the facility. Communication and collaboration were key for reliability and dependability.

Charles Swallow 
Rating:
5.0

Customer did not leave a comment.

Jill Neary 
Rating:
4.0

Customer did not leave a comment.

JEFF REICHMAN  |  Overall Experience 
Rating:
5.0

Heather is wonderful to work with!!!

Kimberly Fredrick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hannie Sidahmed  |  Overall Experience 
Rating:
5.0

overall excellent experience. Very friendly customer service, easy and efficient check in/out. Highly recommended.

Ernest Oelkers 
Rating:
4.0

Customer did not leave a comment.

Rosemary Iyere  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Alexander 
Rating:
5.0

The fellow that helped me was nice and made the experience hassle free.

Bryan Rubio 
Rating:
4.0

Customer did not leave a comment.

Mark Kunk 
Rating:
5.0

Great experience and very quick with booking

monica wiley  |  Overall Experience 
Rating:
5.0

Excellent Service!

Eliseo Navarro 
Rating:
5.0

Customer did not leave a comment.

Craig Wegner 
Rating:
5.0

Customer did not leave a comment.

Ramsey Montigny 
Rating:
5.0

It went rather well! I was able to book the uhaul truck within a week of needing it. The customer service was superb and I look forward to using U-Haul in the future.

april roberts 
Rating:
5.0

Customer did not leave a comment.

Angela Arnold  |  First Impressions 
Rating:
1.0

Very old truck, unprofessional people working at this location specially the manager

Hector Tricas 
Rating:
5.0

Customer did not leave a comment.

Kassem Hamze 
Rating:
2.0

Customer did not leave a comment.

Marc Ballew 
Rating:
5.0

The staff has been very helpful and responsive! Everyone I have dealt with is well trained!

Harry Power  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Ruot 
Rating:
4.0

Since the location is primarily a storage unit with a locked gate, it isn't clear what to do with a truck drop-off. And there is limited space outside the gate. Perhaps a sign saying "Dropoff here" or other instructions.

Joel Morgan 
Rating:
5.0

My particular unit did not have any lighting. And one really needs lighting.

Jazmine Canfield  |  Overall Experience 
Rating:
5.0

The driver door has to be slammed shut in order to close properly. The app wasn’t working properly so I wasn’t able to do a pick up using my mobile phone.

Gabriel Rainville 
Rating:
5.0

Excellent customer service

Manuel Rene Forcelledo Hernandez 
Rating:
5.0

Customer did not leave a comment.

Victoria Love 
Rating:
5.0

Nothing to improve so far

Ramsey Montigny 
Rating:
5.0

Customer did not leave a comment.

Hays Stanford 
Rating:
4.0

Customer did not leave a comment.

Rita Dein  |  Overall Experience 
Rating:
5.0

I don’t think there’s anything you can do. I’ve been there several times. The people are always very polite and very helpful and I would definitely recommend people to that Uhaul 🛻 site..😁

Graciela D Perez 
Rating:
5.0

I love how they work with me Best pleace ir always clean and safe to leave your car

Maria Rodriguez  |  Overall Experience 
Rating:
5.0

No improvements needed

Ramsey Montigny 
Rating:
5.0

Heather and her team are outstanding! They always make the moving process less stressful. If you live in or near North Austin, then I highly recommend this location.

Tiffany Mathews 
Rating:
5.0

Customer did not leave a comment.

Linda Horn  |  Overall Experience 
Rating:
5.0

Heather waited on me at this location and was exceptionally friendly and helpful in every aspect of the rental process!!

Charles Bright 
Rating:
5.0

Customer did not leave a comment.

carl McQueary  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANDREW HATCH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg Wildes 
Rating:
5.0

Customer did not leave a comment.

Ramsey Montigny 
Rating:
5.0

Customer did not leave a comment.

Taylor Beggs  |  Overall Experience 
Rating:
5.0

Heather was extremely friendly and helpful. I appreciate her excellent customer service.

UPS Justin Young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Franklin Cooksey 
Rating:
5.0

Heather Poore, the property manager, was always very friendly and very knowledgeable, and very helpful. My only concern is that the storage fee (A238) seemed a bit excessive for the size of the storage space. Thus, I am not likely to rent storage space from U-Haul in the future.

patrick balleza  |  Overall Experience 
Rating:
5.0

Very pleased with Facilities, Personnel, and Service. Thanks.

Brad Patterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maren Brady 
Rating:
5.0

The manager of this facility had great customer service skills. I had originally left a less then excellent review because my climate controlled storage unit was very warm inside. The manager read my review and was friendly and helpful. She moved me into a different unit where the air conditioning was working well (this was the middle of the summer when everyone was having issues with their airconditioning). I take back my last review. They were friendly and handled the situation.

JILL FOUNTAIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joy nelson  |  Overall Experience 
Rating:
5.0

Christian was efficient and it didn’t take long at all.

Jazmine Canfield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

leslie boyd  |  Overall Experience 
Rating:
5.0

everything was great. do the same

Christopher Davis 
Rating:
5.0

Customer did not leave a comment.

Mark Grosverner 
Rating:
5.0

Easy access. Convenient location. Friendly staff.

Nora Garza  |  Overall Experience 
Rating:
5.0

Easy to reserve. Quick service. Convenient location.

Nora Garza 
Rating:
5.0

Thank you Heather for a good experience...God bless you

Dorothy Baylor  |  Overall Experience 
Rating:
4.0

Although for some reason, I had a tough time doing my move in by myself because the code given didn’t originally work. Heather was extremely helpful and showed up in no time to help us get in. She made sure to continue to follow up to fix the problem. She made sure that we had an alternative while my code didn’t work. I would recommend this place just because of her. Thanks, Heather.

Avia Hogan  |  Online Move In 
Rating:
5.0

Staff was helpful and friendly.

URSALANETT BURNS  |  Overall Experience 
Rating:
2.0

The person at the front desk tried to be helpful, but was not very well trained on their job. The facility is really hard to navigate with a trailer. There had also been an advertisement for one free month of rent with the rental of a truck or a trailer. However, they said they only did that with one way rentals at this location. This was disappointing since the location I was at earlier in the day for the rental said that they would have honored that. But my biggest complaint is that I paid for a climate controlled unit, but my unit is probably about 80° inside.

JILL FOUNTAIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eugene Roitberg  |  Overall Experience 
Rating:
3.0

I’m, start by not calling a customer because they are running late for a 7 am pickup time. I rented the van for a day, it really shouldn’t matter what time I pick up the vehicle. Upon return was charged $15 for three gallons of gas because the attendant was incapable of currently reading the fuel gauge in the van. Still waiting for my refund.

ROBERT THOMAS 
Rating:
5.0

Heather was helpful and friendly and nice

Julia Levy 
Rating:
5.0

Customer did not leave a comment.

tshaeika mobley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank Jourdo 
Rating:
5.0

I've rented 3 Uhauls in 3 different locations in Austin. This was by far the best! The last location I rented from, the truck was literally falling apart. After that Uhaul experience I had looked into another company. This location was close to me so I thought I'd give it a shot. I'm glad I did. The owner here was super friendly and very responsive. The truck was well taken care of and fully gassed up. I would definitely rent from here again.

Janet Journeay 
Rating:
5.0

Customer did not leave a comment.

C Michael Donoghue 
Rating:
3.0

Customer did not leave a comment.

bill haynes 
Rating:
1.0

The employee at this location was immediately hostile and actually tried to turn us away, saying you can't drop off trailers at this location (which is a lie). Worst uhaul experience ever. I will never use your company again if I can avoid it.

Drew Colcher 
Rating:
5.0

Customer did not leave a comment.

jackie price 
Rating:
5.0

Heather is the most friendly and helpful person!

Jeff Giorno  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caden Senn  |  Overall Experience 
Rating:
5.0

Helpful and professional staff, clean office, clean equipment and overall, an excellent short rental.

Anand Kruttiventi 
Rating:
5.0

This location is particularly run very well. The on-site management is superb. The facility was very clean, secure, and gave you a sense of old Austin. You can tell the building has been there for a while, but it’s so well kept! Good communication with the management for move in/move out. Even the maintenance were polite, felt very safe.

Jasmine Mayberry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zoe Reyes  |  Overall Experience 
Rating:
5.0

This was the absolute BEST U-Haul experience I've had across multiple locations country-wide. In a world where good customer service is hard to find, Kevin and his team were a breath of fresh air. They were kind, joyful, and helped me get my reservation earlier than expected. The equipment was spotless and basically brand new. This location isn't the closest for me but I will exclusively be coming back here for any future rental needs.

AARON MITCHELL 
Rating:
5.0

We appreciated the staff all these years for going above and beyond to be helpful and friendly. Storage is storage but the staff is what made the difference for us. We didn’t leave you for someone else!

CHARLES SPACE  |  Overall Experience 
Rating:
5.0

Very clean facility. Move in was awesome!

Jodee Frazier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rafael de Jesus Alvarez Martinez 
Rating:
5.0

Customer did not leave a comment.

Kristi Roen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NOAH HAYES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicholas Brownell 
Rating:
5.0

Everyone in the staff that I interacted with was amazing! Best storage experience of my life!

Elliot Kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemary Iyere  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATT LEHNER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julian Gomez 
Rating:
5.0

Customer did not leave a comment.

Julian Gomez 
Rating:
5.0

Great service. Very smooth and everything arrived in good condition

monte thakkar 
Rating:
5.0

Very helpful and friendly staff

URSALANETT BURNS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sinisa Budimir 
Rating:
5.0

Amazing staff, very helpful and kind. The staff at this location is the reason I would come back to U-Hual over other rental/storage businesses.

Gregory Raper 
Rating:
5.0

Customer did not leave a comment.

monte thakkar 
Rating:
5.0

Cheaper prices are always Golden.

Joshua Harden 
Rating:
5.0

Customer did not leave a comment.

John MOODY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angela Hannon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rating:
4.0

The high-beam doesn't work and the vendor should carefully check the lights before handling it to the customers for safety considerations.

Yixian Wang 
Rating:
5.0

Great experience. Easy pick up and return of rental truck.

Laura Boas 
Rating:
5.0

N/a

Amy Cline 
Rating:
5.0

Customer did not leave a comment.

Mitch Sheppard  |  Overall Experience 
Rating:
5.0

Staff was friendly and knowledgeable! Storage was well maintained and very helpful if I had any questions!

Patricia Broyard  |  Overall Experience 
Rating:
5.0

What an amazing experience! The most delightful service ever. Especially Lory! She is a breath of fresh air!! I never imagined my mood would be lighter and brighter after visiting a U-Haul facility on a 108 degree day. Ha! Thank you!

CARRIE MURCHISON 
Rating:
5.0

Really nice staff, super convenient location.

BRENDA DAVID  |  Overall Experience 
Rating:
5.0

Heather and her team are friendly, helpful and flexible. Would highly recommend.

Dee Dee Wilson  |  Overall Experience 
Rating:
5.0

fantastic!

Hannie Sidahmed  |  First Impressions 
Rating:
5.0

The customer service team was very attentive and friendly.

Kevin Garcia King 
Rating:
5.0

Cons: There were only teeny problems with the 8’ truck I rented. It was not at full gas as said, just shy about 1/16th of a tank. I returned it full. The truck had dings and damage to it, but they were covered with some sort of sticker so I did not have to worry about it. One sticker was in danger of falling off. I imagine these were related to the hail storm from the night before. There was a sensor that kept coming on. I’m assuming it related to the truck bed and ai have no idea what it was trying to tell me. And the truck was parked so close to a panel van, I had to get in via the passenger side to back it out. PROS: all that being said, the owner and operator, Heather, clearly enjoyed being the customer facing part of the operation. She was great with people and greeted everyone with a happy authenticity. She was very interested in our having a pleasant experience with her U-Haul location. When we called and said we were gonna be late returning the truck - she was genuinely appreciative that we had taken the time to let her know. I absolutely recommend this particular u-haul location.

Valerie Cline 
Rating:
5.0

N)/A

Nina Wright 
Rating:
5.0

Really awesome 👍😎

Nelson Gonzalez 
Rating:
3.0

Customer did not leave a comment.

Yolanda Gonzalez 
Rating:
5.0

The employee working Friday 6/9 was so kind, helpful, and professional.

Kelly Campbell 
Rating:
5.0

Everyone from U-Haul was kind, efficient, and professional.

Tommy Macdonald 
Rating:
5.0

Heather was so nice! Great customer service from her!

Matthew Molina 
Rating:
5.0

Customer did not leave a comment.

Trish MCALLISTER 
Rating:
5.0

Customer did not leave a comment.

ELISEO AVILA 
Rating:
4.0

Customer did not leave a comment.

Jon Armstrong 
Rating:
4.0

Customer did not leave a comment.

BRIGETTE GREENE  |  Overall Experience 
Rating:
5.0

Great storage unit

JOSEPH LOPEZ  |  Overall Experience 
Rating:
5.0

Thank you

Matthew Cummings  |  Overall Experience 
Rating:
5.0

It was a convenient and excellent service. Thank you U-Haul for all you do. Move in date was 03/30 and move out date was 04/23/2023

Lilian Azaribe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Werner Seibert 
Rating:
4.0

Customer did not leave a comment.

Kathy Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Branson 
Rating:
5.0

Actually blown away by the entire process, especially the two women attending the front desk (in the morning at 8am and upon return around 4pm). They were exceptionally upbeat and positive and helpful. Best uhaul experience I've ever had. Will def recommend this location in the future.

Kevin Hoxworth 
Rating:
5.0

My experience with this location could never be better. Very professional and friendly staff. Clean and well organized place. Highly recommended.

Samah Kadhim 
Rating:
5.0

Customer did not leave a comment.

Steven Ascheman 
Rating:
5.0

Customer did not leave a comment.

Mary Freudenberg 
Rating:
3.0

The truck has a transmission that shifts hard, kind of scary. The windshield was very dirty and difficult to clean because the truck is so tall. The customer service was very friendly and fast.

Rita Morrelli 
Rating:
5.0

Customer did not leave a comment.

Diana Ross  |  Online Move In 
Rating:
5.0

This facility was very professional and very prompt at getting answers to whatever questions I had, and they were extremely helpful and most of all in doing their job they were very friendly, which is very much appreciated because most people know moving is not always pleasant experience! So I want to say Thank you for being helpful when I had a kink! And always professional and friendly. All in all excellent service😁🙌🏽

Graciela D Perez  |  Overall Experience 
Rating:
5.0

everyone is nice and helpful

raymond horak  |  First Impressions 
Rating:
5.0

The managers there are really great and personable.

Ken Hawthorn  |  Overall Experience 
Rating:
5.0

Everyone at 6610 Burnet Rd. facility was awesome, very helpful and friendly. Thank you all for sharing the friendship of we can live with.

Jamez Hawthorne  |  Overall Experience 
Rating:
5.0

Thank you Heather

KATHLEEN CONDRICK  |  First Impressions 
Rating:
5.0

Excellent customer service!

WILLIAM RUSSELL  |  First Impressions 
Rating:
5.0

This is the best storage facility among several that I have used in Austin & Houston. The staff is outstanding, available, efficient & highly professional. They are visible on the property & willingly assist with problem solving. The facility is very clean & importantly safe; access to units & staff is controlled. There are enough carts & items to help with moving our items around. I appreciated that sufficent postings were provided about locating units & the elevators. I highly recommend this facility & the excellent staff that provides amazing service.

Harriett Chaney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janis Powers  |  Overall Experience 
Rating:
5.0

Heather is great!

BRENDA DAVID  |  First Impressions 
Rating:
4.0

Wish access was 24/7 but otherwise hours are great!

Rikki Quella  |  First Impressions 
Rating:
5.0

Staff was friendly and knowledgeable. Facility was clean and neat!

Patricia Broyard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIE ROZAS  |  Overall Experience 
Rating:
5.0

Staff was incredibly nice and helped me find the solution that works with my needs and budget. They also gave me a quick tour so I could find my locker and made sure I knew which lane was one-way, practical advice very much appreciated.

Sarah Mccleary  |  First Impressions 
Rating:
5.0

Thanks I love you

Giancarlo Biondino  |  First Impressions 
Rating:
5.0

The Burnet Rd storage location was awesome the customer service was great!!!!

Dorothy Baylor  |  First Impressions 
Rating:
5.0

Good location, good facilities, good people. Excellent service.

WILLIAM CROCKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor Beggs  |  First Impressions 
Rating:
5.0

Heather was exceptional!

Erin Shy  |  First Impressions 
Rating:
5.0

Great location that you s well maintained

Sarah Baray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK KENNEALY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri DeFoe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frederick Heard  |  Overall Experience 
Rating:
5.0

The overall outcome was excellent - my concerns were thoroughly & promptly addresses. Thanks Heather & Kevin.

Harriett Chaney  |  First Impressions 
Rating:
2.0

The staff was very friendly and helpful. Only had one complaint. The light in the unit was out and was never replaced!

Harry Power  |  Overall Experience 
Rating:
5.0

Heather is an amazing store manager and very helpful. If I need to store anything else in the Austin area, then I'm going to her store.

Tiffany Mathews  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rita Dein  |  First Impressions 
Rating:
5.0

The facility is great and Heather, the manager, has been super friendly and helpful.

David Roche  |  Online Move In 
Rating:
5.0

Heather and the rest of the staff were amazing! We stored here for over a year and then most recently we had U-Boxes delivered and Heather helped us every step of the way. U-haul is very fortunate to have her! Thank you so much!

madeleine watts  |  Overall Experience 
Rating:
5.0

Very pleased with the staff and facility

Christina Waid  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Crider  |  First Impressions 
Rating:
5.0

very safe clean space, always helpful!

CARLA DUBOIS  |  Overall Experience 
Rating:
1.0

South Dakota Uhaul almost cost you my business permanently. Too much to detail here, but will definitely be contacting corporate. Heather & Norvell, both General Mgrs of different local stores on Burnet Rd in Austin TX are wonderful. Norvell is the only reason I will continue to do business with Uhaul on future rental needs

Karen Chandler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Webberman  |  First Impressions 
Rating:
5.0

Heather and her staff were very helpful. I just moved into my apartment and the couch wouldn't fit through the door. She was able to accommodate me last minute when I turned in my truck.

Tiffany Mathews  |  First Impressions 
Rating:
5.0

Heather and her staff we friendly and communicative.

Erik Abdelbari  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Stover  |  Overall Experience 
Rating:
2.0

Y’all let someone break in and multiple units were broken into. Maybe a little money back would be nice? I’ve been a customer for over 10 years. Unacceptable. The way the lot slopes is a safety hazard. The carts won’t stay still easily while loading. They will roll away if you’re not careful.

JOHN EMMETT RILEY BURGESS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia wilburn  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Simore Giuliani  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

angela arnold  |  First Impressions 
Rating:
5.0

The staff at this facility are absolutely the best I've ever dealt with. They're friendly, warm, and compassionate and they run a very professional business. I needed storage after a fire at my apartment building forced an immediate move. If I ever need storage again I will use this facility even I live miles away. THANK YOU TO THE STAFF!

Valerie Goldsmith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathy Hall  |  First Impressions 
Rating:
3.0

Staff were super nice and helpful, and we appreciated it very much. My wife had problems setting up auto-pay on the website. It kept telling her it was set up for both units but one unit incurred a late fee. But the staff was kind enough and refunded it. We still don't know what went wrong in trying to set up auto-pay for both units. Issues: Days before we were to move in, we verified that our unit was still available. But it wasn't held for us and so we had to get two storage units. We were given a discount, but we've calculated we paid $150 more than we would have if they hadn't given up our original storage unit. After only 3 months, our rent already went up! We were dependent on our contractor to move back in our house. It ended up that we only needed the storage unit one week into the renewal. We were again disappointed that we couldn't be partially reimbursed for the remaining three weeks. We realize we aren't talking about lots of money, but for us these additional expenses added up. Finally, when the moving company came to both move us in and then again move out our furniture the elevator stopped working! That was so stressful as we were not only paying them by the hour, but the first time they had to walk up the two flights of stairs. Luckily, the 2nd time the elevator was up and running in a relatively short time. So again we really appreciate all the help we were given, but we just can't give a high rating due to our reservation not being held, the cost of the units, and to the finicky elevator.

Graham Greene  |  Overall Experience 
Rating:
5.0

I’m just hoping that the girl did not forget to add 24 hour access. I utilize my storage at all hours of the night or day. This online procedure has went really well with the storage part of this. The truck part not so much. But overall really doing a good job.

Cody Caskey  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Francis Garza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Downs  |  Overall Experience 
Rating:
5.0

Very friendly and thorough information

Carla Redfearn  |  First Impressions 
Rating:
5.0

👍🏼

Jesus Yanez  |  Overall Experience 
Rating:
5.0

Manager and staff were outstanding

Carlton Cooke  |  First Impressions 
Rating:
5.0

Management has changed several times times in the years I have rented. Always had great service and they have always been very friendly and curious to myself and my family that has rented from U Haul.

REBECCA ZABODYN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Siller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stern Hatcher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joey Fuller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian Conable  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Billl Cone  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful

Justin Young  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KURT COUSINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie Maxey  |  Online Move In 
Rating:
5.0

Always good

Margarett Vann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri Panico  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana Hobbs  |  Overall Experience 
Rating:
5.0

The staff at the Burnet Rd/2222 UHaul Storage in Austin, TX is excellent! I've used this UHaul Storage 3 different times for 3 different reasons and each time the staff was always exceptional. I most recently cleared out a unit that I'd had for 2 years and I have only good things to say about this place and the people who run it. Everyone should get a raise!

Linda McKay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jada Jones  |  First Impressions 
Rating:
5.0

The new manager Heather and her husband are extremely, Kind and helpful I recommend any and all my friends to this location

MOHAMMAD ASSADI  |  Overall Experience 
Rating:
5.0

It is good and reasonable price. Thank you for the lock bonus!

Jaesuk Kwon  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ROBERT LEE  |  First Impressions 
Rating:
5.0

The facility was very clean & well managed. I’ll definitely rent a space from them again. I was actually kind of sad, clearing out my space!

STANLEY LEMONS  |  Overall Experience 
Rating:
5.0

Staff friendly and helpful.

Iris Nathan  |  First Impressions 
Rating:
5.0

Erica was great, extremely helpful!

Tera Allison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Howard Hoelscher  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Savage  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Guy Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bradley Landstrom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BAY SCOGGIN  |  First Impressions 
Rating:
5.0

I received an air conditioned climate with easy access and convenient location for a great price !!! Loved it!

TRACY LYALL  |  Overall Experience 
Rating:
5.0

Hi Erika, I keep getting mail saying I have a balance, can you please double check this for me. Thank you :) ~Lyssa

Lyssa Nunez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad Patterson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claudia Feria  |  First Impressions 
Rating:
5.0

Am amazing experience! Thank you!

Syma Levy  |  Overall Experience 
Rating:
3.0

Everything looked clean, and they even have repellent stuff down until I saw a roach.

Brianna Washington  |  Online Move In 
Rating:
5.0

Great team work @ this facility

Jose Espinal  |  First Impressions 
Rating:
5.0

My things have been in storage almost 10-years. There have been a few times I did not have funds to make steady payments due to unforeseen circumstances. The owner was willing to give me time as to not lose my things. All I have left of my life is in a 5x10.

ELIZABETH SMITH-GIAGO  |  First Impressions 
Rating:
5.0

The employer was very helpful and assisted me to the best of their ability and went aboveboard to get me the best deal.

Cherry Bozeman  |  Online Move In 
Rating:
2.0

for the smallest of units— too expensive; automatic lighting didn’t always go on; no lighting inside unit; rental trucks always blocked entry to building; never saw carts to use for moving stuff

Yvonne Becerra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelley Wismer  |  Overall Experience 
Rating:
5.0

An awesome experience as a long ter customer

JOHN IREY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desiree Potter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice Allen  |  Overall Experience 
Rating:
5.0

Facility and storage unit were clean upon arrival. Unit had a new lock available and ready to use. On the occasions I have accessed the unit, the facility was actively being cleaned and maintained which was excellent.

Penelope Maley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TRACY LYALL  |  First Impressions 
Rating:
5.0

The staff was very helpful throughout the entire process and went above and beyond to help when needed!

Joe Shiraz  |  Online Move In 
Rating:
5.0

Great experience

BENNETT NEIMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evan Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace Carrizales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEAN STARKE  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

JOSE JIMENEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gilbert Franco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIO GUZMAN  |  First Impressions 
Rating:
3.0

It’s storage. Unfortunately we were unable to just transfer the unit into my name without opening a new account. It would have be en helpful to know this instead of continuing to send reset instructions to my exhusband. The two emails a day until I completed this survey are unwarranted. Please REMOVE my email address from your marketing emails. I only wish to receive emails regarding the account status and payments.

Tonya COY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Warren Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAN KNOX  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KATHERINE EVANS  |  Overall Experience 
Rating:
4.0

Small problem identifying which building unit was in. Resolved.

Lisa Zaleski  |  First Impressions 
Rating:
5.0

Erica is most professional and wonderful to work with. She is kind, warm and receptively provides solutions to fit your needs. I would only use this particular U-haul location because of her.

Paula Willson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Marquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tony peregrino  |  Overall Experience 
Rating:
1.0

Awful....stalkers

Detwana Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Beltran  |  Overall Experience 
Rating:
5.0

The move out and staff are excellent.My issue was the frequent monthly rate increases by uhaul.It started at s79 in 2011.....by 2020 it had doubled.....corporate greed and good workers....too pricey

JULIO OTAZO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary Mueller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney Hedges  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Nemir  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHEAL BRANNAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM CROCKER  |  First Impressions 
Rating:
5.0

I have been a customer of this U haul location since 2014 and my experience has been excellent, start to finish. Erika and her team are professional and always helpful and friendly. If I ever need storage again, U Haul, and specifically this location, will be where I go! This location is very well run and maintained!

BETTY SOUTHERLAND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney Hedges  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen Goldsmith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian Haws  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert Infanger  |  Overall Experience 
Rating:
5.0

Erika was friendly and helpful

Sonia Gonzalez  |  First Impressions 
Rating:
5.0

Thank you for ensuring the facility was safe and clean. I appreciate the friendly assistance over the years and flexibility towards the end of letting us stay a bit later to get 'er done! With best wishes to y'all! DD

DEBORAH TUCKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liliana Hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAULA BAKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelly heilman  |  First Impressions 
Rating:
3.0

Erika was very helpful and friendly, but when I locked myself out of my storage unit, the other employee was not helpful at all. I don't understand UHauls policy that you have to hire an outside locksmith- so ANYONE can just bring someone in to saw off a lock? Doesn’t seem very secure. If this is not UHaul’s policy, then employees should be on the same page. I called and was told 3 different things. I was told at another location that Uhaul would help me take it off for no cost but I would have to purchase a new lock. Thank goodness the locksmith I hired ended up being SO kind and taking off the lock for me free of charge because UHaul would not.

Jennifer Castillo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emily Campbell  |  Overall Experience 
Rating:
5.0

Everything was so quick and easy. Moving is stressful, so thanks for being convenient and helpful.

Beverly King  |  Online Move In 
Rating:
5.0

Erika Day went above and beyond to help make sure we were treated well. Another location failed to apply credits that were due to us and she jumped in and solved the problem. She clearly knows her business and values her customers.

Joshua Norsworthy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abdalla Alshloul  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Izamar Flores  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly Armstrong  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Jarrett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas robichaux  |  Overall Experience 
Rating:
3.0

No refund on storage days not used

MARK MEIHOFER  |  Overall Experience 
Rating:
5.0

The staff at this location are phenomenal. I have been here a few times in the last week and each time I have had a different employee helping me. Every single one was courteous and efficient.

Jill Macon  |  Overall Experience 
Rating:
1.0

Worst experience with uhaul that I’ve ever encountered

Ayonna Thomas  |  First Impressions 
Rating:
5.0

Great service and location. My second time to use this facility!

Terri Bohuslav  |  Overall Experience 
Rating:
4.0

Great staff

Annette Billingsley  |  Overall Experience 
Rating:
5.0

Easy set up, easy exit. Facility was clean, safe and secure. I couldn’t ask for a better experience.

Veronica Winther  |  Overall Experience 
Rating:
5.0

Solid experience.

Ben Teague  |  Overall Experience 
Rating:
4.0

Nice storage facility and good help from the staff there. Driving lanes, turns, and parked vehicles made maneuvering a little difficult though.

Thomas Klein  |  First Impressions 
Rating:
5.0

Great Customer service and ease of getting a unit. This is my second time to use this facility and it is very clean and convenient. Thanks! You have a satisfied customer.

Terri Bohuslav  |  First Impressions 
Rating:
5.0

Ethan and company were awesome during my five months there.. truly the best peeps for the job.. all others I dealt with will ignore you.. around the clock they will answer you.. good job guys

Jerry Maldonado  |  Overall Experience 
Rating:
5.0

The Uhaul return storage assigned with a free month didn’t accept trailers!! Insane!! On the spot, I called UHaul, reserved at Burnet for $85 a month! I was angry!! However, Ethan fixed everything!!

Bonnie Byers  |  Overall Experience 
Rating:
3.0

Really hard to get in touch with this location! Spent 1.5 hr on phone trying to get in touch with them

Jacob BAKER  |  First Impressions 
Rating:
5.0

Extremely thoughtful and friendly service.

Angelica Guajardo  |  First Impressions 
Rating:
4.0

Ryan was great!

Emily Campbell  |  First Impressions 
Rating:
4.0

Very well attended in Austin

Marc Trudeau  |  First Impressions 
Rating:
5.0

The front office staff (actually, the staff for the ENTIRE facility) is something of which U-Haul can be very proud. Well-groomed, always polite, and always ready to lend-a-hand, provide advice.

DANA MARTIN  |  Overall Experience 
Rating:
5.0

Wonderful people

Devin Young  |  Overall Experience 
Rating:
5.0

I liked the way I was welcomed by Ethan. Good wave and good explanation of your services.

Pilar Leoni  |  First Impressions 
Rating:
5.0

no comment at this time.

Cj Landin  |  Overall Experience 
Rating:
5.0

everything and everyone made my experience so smooth and simple everyone was so kind and I'm just so pleased with Jesse. I can't thank you enough

Devin Young  |  First Impressions 
Rating:
1.0

I paid for an AC unit - there was no AC. The facilities were disgusting and covered in dirt. The fire alarm battery was beeping. Corporate refused to help. I moved my stuff to another facility.

dani lachowicz  |  Overall Experience 
Rating:
1.0

OK untill the end when I asked If my rate per month would be the same? he said ‘oh, it can change, it can go up or down I’. I never got a contract so not sure where my rate may go. I’ve cancelled.

patricia johns  |  First Impressions 
Rating:
5.0

I really appreciated Matt, the staff person who was there the many times I went into the store for boxes, renting trucks, & anything related to the storage unit I was renting. He is a huge asset!

Mary Holt  |  Overall Experience 
Rating:
3.0

Seemed short staffed but agreeable. Just busy.

Elizabeth Skarnulis  |  Overall Experience 
Rating:
5.0

Thank you

WC wRight  |  Overall Experience 
Rating:
5.0

I only began my rental experience a week ago but Ethan was so helpful, knowledgable and kind. I feel safe using the facility and I feel like my valuables are safe too.

Tammy Mitchell  |  First Impressions 
Rating:
4.0

Very nice people 😊thank U!!😉

Brenda Baron  |  First Impressions 
Rating:
5.0

The Manager was very very helpful and I was treated as a very good customer and person. Thank y’all

Armando Villarreal  |  First Impressions 
Rating:
5.0

Excellent. Used all sizes as needs changed for nearly two decades. Moved out of Texas - will miss them. Excellent.

LUCINDA WISE  |  Overall Experience 
Rating:
5.0

Easy and quick. Was made aware of a money saving deal at the register.

Jonathan Batista  |  First Impressions 
Rating:
5.0

Great experience storing our stuff here, will definitely recommend to friends and family.

Kristi Daugherty  |  Overall Experience 
Rating:
5.0

Clean, well lit storage facility. Ethan is a wonderful asset to the company. He spent time with me to ensure that I chose the right storage size to suit my needs. Thank you, UHaul.

Mary Lane  |  First Impressions 
Rating:
5.0

Ethan was very helpful and had transactions easy and fast. On the phone all personal was personal and friendly. I appreciated that.

Jennifer Omelianoff  |  Overall Experience 
Rating:
5.0

Excellent service and great location!

Daniel Rovzar  |  First Impressions 
Rating:
5.0

no comment

Jessie Shumake  |  Overall Experience 
Rating:
5.0

Customer for arnd 10 years. Not one complaint. A well run enterprise.

JO WICKER  |  Overall Experience 
Rating:
5.0

Other than my promotion on the cost for the unit expiring and then it being almost $100, it was excellent all around. I simply couldn't keep paying that money each month. Great customer service!

ELDA GARCIA  |  Overall Experience 
Rating:
5.0

I made several confusing changes last week and could not be more appreciative of Simone's help. She was kind and went above and beyond in her service when I thought I dropped my keys. Great service!

CATHY BAIRD  |  Reservation 
Rating:
2.0

Did not dealing with people in the office.

JOHN MAIDLOW  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff!

Katie Alcala  |  Overall Experience 
Rating:
5.0

I’m very thankful for their support and all the friendly concerned they have shown me , especially the General Manager, Mrs Ethan and Mr. Dominique. Thank you.

DANIEL GONZALES  |  Overall Experience 
Rating:
5.0

Everything about the experience of renting space here was pleasant. Check in and check out was seamless, something I really appreciate. No hidden fees, no crazy timetables. Good people.

Robert Cullick  |  Overall Experience 
Rating:
5.0

Superb Customer service experience. Melanie was kind and patient with me.

elliot marcotte  |  Reservation 
Rating:
5.0

Excellent facility and staff

John Hulme  |  Overall Experience 
Rating:
5.0

Staff very friendly. Always helpful

Billy Fisher  |  Overall Experience 
Rating:
5.0

Thank you!

Kevin Nguyen  |  Overall Experience 
Rating:
5.0

Nice staff, clean place, and open longer than other storage places.

William Doo  |  Overall Experience 
Rating:
5.0

Check in was very smooth. The Owner was very professional and extremely helpful with my decision to get a larger unit.

PATIA STRICKLAND  |  Reservation 
Rating:
5.0

Excellent service!!!

mordechay huber  |  Overall Experience 
Rating:
5.0

This location was able to accommodate me at the last minute. Very grateful for their helpfulness!

carla coon  |  Overall Experience 
Rating:
5.0

We have rented Uhaul track + storage with a great price . The location was convenient and the facility was very clean. Excellent service !!!

mordechay huber  |  Reservation 
Rating:
2.0

We canceled this. Last year we had a great experience. This year we didn’t need storage. BUT, it took me multiple (4) phone calls which totaled well over an hour and a half to cancel our reservation.

LAURA GIGLIOTTI  |  Reservation 
Rating:
5.0

Journey was extremely helpful and courteous!

Cheryl Till  |  Reservation 
Rating:
5.0

Perfect service

Harold Laves  |  Overall Experience 
Rating:
5.0

All good.

CAROL VAUGHAN  |  Overall Experience 
Rating:
5.0

Staff was friendly and accommodating.

James Bramlett  |  Overall Experience 
Rating:
5.0

Everyone was consistently friendly and helpful. It was a good experience.

Alan Teague  |  Overall Experience 
No reviews have been submitted for this location.

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