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paul uCustomer Reviews for U-Haul Moving & Storage at Buford Dr
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Debra W | Overall ExperienceVery informational and helpful!
Elisa N | First ImpressionsThe staff did not know when I moved in, and when I moved out I let them know and I got emails stating that my card was declined for the month after I moved out. I requested that Lauren Cantrell respond to the email that she sent me and I got no response.
Gershom W | Overall ExperienceThat the location is difficult to get to and get out of is the only complaint
CHRISTOPHER B | Overall ExperienceEveryone has always been so kind and helpful. Thank u so much.
luann b | Overall ExperienceOwner is very polite and professional.
THAILA V | First ImpressionsThis Uhaul storage facility is extremely difficult to navigate with one of the larger rental trucks. The spaces between the storage buildings are pretty narrow, and it's all made worse by the fact that the Uhaul team has unrented trucks and trailers just kind of randomly sprinkled around inside the storage area. If I didn't have someone with me to help me back up and turn the truck around, I almost guarantee I would have hit something. Also, the inside of my storage unit had not been opened for a month, but had somehow accumulated tons of dust and leaves on top of all my stuff. I will not be using or recommending this location in the future, unfortunately.
Daniel M | Overall ExperienceIt was really disappointing that they had trucks parked everywhere around the storage facility, making it extremely hard to pull in a trailer. The storage facility had narrow roads and putting truck all throughout there just made it impossible and uncomfortable. I would definitely not recommend anyone. It was really disappointing that they had trucks parked everywhere around the storage facility, making it extremely hard to pull in a trailer. The storage facility had narrow roads as it was and putting you holes all throughout they’re just made it impossible and uncomfortable. I would definitely not recommend a storage facility to anybody, not even an enemy
Anthony B | Overall ExperienceBuilding is just dark and old, other than that it’s exactly what you’d expect from a storage facility. It’s also on the expensive side. I moved my belongings from the small unit I had to a 10X25 for 20 more dollars a month.
DRUEJOSEPH L | Overall ExperienceHave not used the storage the order was added on accident and cancelled right away
Yoonsub L | Online Move InI would not recommend this facility for people looking to have indoor storage. The air conditioning in the indoor units was very inadequate in this Georgia heat and humidity. But the staff were nice and very easy to work with.
William C | Overall ExperienceI was not reimbursed for a one month free storage unit, when I drove from California. You people charged my debit card, and never refunded me the money for a month free rent
Howard S | Overall ExperienceOnly because it's in a very bad spot in Buford lots of traffic and a very small driveway, if you pass it your screwed because you have to go all the way down the road and try to get back to the driveway. Also it is always packed with u haul trucks and it's hard to fit down the area to get to your storage unit and even then one of the trucks was blocking my unit one day! Very nice staff but in a horrible place!!
Angeline W | Overall ExperienceStorage door wasn’t locked (on my behalf) so I received an call informing that it wasn’t locked securely, so I asked the person that called if they could put one of there green tags on it. They told me yeah but when i went to get my things out there was no green tag luckily nothing was missing.
Shamela H | Overall ExperienceThe entire staff was friendly and professional . Always smiling and willing to help.
Tamikia J | Overall ExperienceVery professional and kept me informed of every detail!
Sandra B | First ImpressionsI was very pleased with my whole renting experience. Staff was always helpful and polite. Lauren was so great to work with and went above and beyond to help in anyway. I would totally recommend to friends and family
TIMOTHY D | Overall ExperienceUnit 133 does not have a tight fitting door, dirt, leaves and debris were blown into unit by mother nature and most probably someone with a leaf blower. My items became filthy. This coupled with rent increases, made the decision very easy to leave and move on. Lastly, the access to get in and out of the facility makes it very difficult when trying to depart. The location of the the key pad to open gate is not positioned well with me having to exit my vehicle each time i wanted to leave. I have been contacted so many times by text (hourly) that I had to report those texts as junk.
James K | Overall ExperienceAfter receiving a total of 52 text messages over the course of this weekend, I am leaving a review. Our experience has been one largely comprised of rudeness and a general unwillingness to help. Add to that the above mentioned spam messages, a burned out light in the unit that no one seems to care about, our reservation being messed up 5 different times, and being charged for a climate controlled unit when we were given one that was not ... This has been the single most stressful part of our move. Bar none.
Elli S | First ImpressionsThe employe not only was rude and disrespectfull, he also was unhelpfull with the storage , some much that I had to cancel the contract and move to a new storage location.
hugo v | Overall ExperienceWell my wife ordered the storage was unaware that she ordered a room too small and we ended up cancelling and still haven’t received the refund for the cancellation
Rashawn D | Online Move InIt was fast and friendly, but getting to the storage and the rental place off that busy road if horrible!
Angeline W | First ImpressionsA gentleman was very friendly and his help eased my frustration. Excellent customer service.
CHAN H | First ImpressionsThe people working in the front we not as customer friendly as I would have expected from my prior experience which is why we used this facility. Was the staff friendly and helpful....I checked yes but they could have been more so. My card did not work three different times which meant I had to continue to return to the office. They kept asking me if I swiped it more than once and I had done that. I would have thought the gentleman working would have go to the gate and checked. I was finally able to get in which is all that matters at this point. The storage facility was clean.
James W | First ImpressionsYou need to re-align trucks parked along storage units, not enough space and equipment at end of lines needs to be placed to allow for trucks with long trailers. Otherwise, excellent.
Stewart M | Overall ExperienceIt was a long wait apparently due to system issues.
diana l | Overall ExperienceThe office staff was always great! I had a couple of questions after my move out and they were able to answer my voicemail within a couple of minutes of me leaving it. I appreciate the prompt response and helpful customer service.
Juan R | Overall ExperienceThe large storage unit I had was usually partially and sometimes fully blocked by trailers.
John B | Overall ExperienceTravis was very helpful I do wish that the uhaul organization would give military personnel a dis punt as Home Depot doea
Billy G | First ImpressionsMy only negative is the sharp and frequent price increases - just became too expensive
Perry D | Overall ExperienceGreat Job!
Jose B | Overall ExperienceNo complaints.
Jerome R | Overall ExperienceThey have too many rental trucks and sometimes park them in front of your storage building making it hard to access and get things in and out
Jeffrey A | Overall ExperienceThe staff was professional and accommodating. I would recommend this facility to anyone. Thank you so much
connie w | Overall Experiencemy rates increased 5 times in 1 year. That is unacceptable.
Juan R | Overall ExperienceThe staff was professional, friendly, and informative. I would highly recommend Uhaul storage to friends and family. It was a time consuming job made easier. Thanks, Uhaul and Travis Ledbetter for assisting us.
connie w | First ImpressionsWith life untimely things happen. I was 2xtimes charged for unit that I never used. A gentleman Named Donny when I called he helped me His customer service was the best . He looked in and made it better.. Problem solver. Listens well and Resolved ….Loren was amazing. So you have. a Great Team and clean property 💯 Thank you for making it better for me.. Great Team
Shenna L | Overall ExperienceI’m old woman and they wereVERY helpful and fast when I had to use them. I would gladly recommend them to all my friends.
Linda L | Overall ExperienceFrom my 1st encounter to my last encounter every staff member was professional and friendly. I definitely will let my friends and family to choose this Uhaul location
Tamikia J | First ImpressionsTravis Ledbetter is an excellent CS Representative. He was able to fulfill my request quickly and to my complete satisfaction. Very satisfied with U Haul.
SAMANTHA H | First ImpressionsHave had ongoing water leak problems since the beginning. I moved contents inside to avoid leaks and a leak would occur elsewhere after your staff would attempt repairs. It has ruined many an item. I have had no choice over the years to keep renting the unit as I've had problems restabilizing after divorce and recently with COVID and major heart surgery. AND NOW Y'ALL ARE JACKING UP THE PRICE WELL BEYOND INFLATIONARY RATES AND TAKING ADVANTAGE OF THE GROWTH OF THE RESIDENTIAL INSTABILITY OF RECENT TIMES AS WELL AS OTHER SOCIETAL SHIFTS. (I'm sure your stockholders are well pleased with increased earnings!) I had to retire well before I planned due to health and now on fixed income. I am for now living in a personal care home since my 2 1/2 month heart surgery plus complications stay in the hospital. My long history of continued renting of the unit was never planned this long and except for family mementos, pictures and minor heirlooms, the contents are probably not worth the rent paid over these many years.
HANSON T | First ImpressionsOnly one staff member was helpful, raul
terrell g | First ImpressionsServicio rapido y oportuno. Muchas gracias.
JHONN M | First ImpressionsUnits are old and hs way too much debris and dirt and leaves from the outside all of my stuff was ruined
Pamela W | Overall ExperienceUpon arriving I was greeted well but my experience quickly began to trickle downhill from there. I was already frustrated with Uhaul because a previous location that I had made reservations with informed me that they did not have any available units to which I would spend the next 25 minutes on the phone with a customer service representative trying to locate a Uhaul self storage and equipment return location. I had never been to a Uhaul self-service storage facility before and the initial representative was anything but helpful. He did his best but when I informed him that I had a reservation for a storage unit he looked at me like I had lost my mind! He didn't even ask for my reservation number. I had never done anything like this before so his responses to me seemed to come off as very uncourteous, unprofessional, and just plain lazy. He hadn't even started listening to my own needs fully before he started helping another guest! I was appaled! My needs were not being met and my frustrations continued to mount. Then when we were finally making headway I was told that I was going to be charged for my unit, to which I had issues because when I had made my reservations online I was guaranteed one month of free storage for a 5x5 unit at $69 per month at Oakwood. So at that point that was already three strikes for Uhaul. I was livid! Shortly thereafter another CSR came to assist to try provide me with some greater assistance. I wanted this location to honor my original agreement that I made with Uhaul when I made the reservation the week prior and it just seemed like it wasn't going to happen. Initially, the lady that had begun assisting me wasn't making mich better progress, and finally after a few minutes of actually listening to me she got on the phone to begin providing me with some reprieve. Finally, after about 30 minutes, a resolution came, and I was my original agreement was honored. While in the end my needs were met and the last lady that helped me finally got me taken care of, I shouldn't have had to go through all of those frustrations, not just once, but three times, and after a period of about 30 minutes, before my needs were finally met, it should have only taken 5, maybe 10 minutes, tops! I am not impressed with the level of professionalism and quality of associates that are employed at this location and would encourage the manager to consider hiring much more professional and courteous people that actually take the time to listen to customers instead of being lazy in getting customers taken care of. Had it not been for the last CSR taking care of me I would have rated only one star. I would hope that in the future that these kinds of situations can be avoided so other guests do not experience the same level of frustration as I have.
Dennis B | First ImpressionsI paid a month in advance and moved out before the end of the month and did not receive a credit on my account for the early move out. That is not fair! The unit is available for a new rental.
HENRY J | Overall ExperienceEverything is good.
mansu l | First ImpressionsThey are always very friendly and helpful! I only go to this location because of the service they provide! Very professional and amazing service!!
Brigitte S | Overall ExperienceMy lock wasn’t in the unit. Since it was late I had to go buy one.
Karen P | Online Move InFirst, let me say thanks to Danielle Hall. She worked with me in May of 2020. By extending the time allowed to get here from Idaho Falls, Idaho. In the 6x12 tailor. 2nd, when I moved from the 10 x 10 to the 10 x 15 unit. She made the process easy. Then, when I went to work at U-haul at the Buford Drive & Mall of Georgia locations. Danielle was my boss and learning from her was easy and enjoyable. After I left the company but still had the storage unit. Danielle was still nice and friendly as expected. Danielle Hall is a huge asset to your company. While the facility is secure. More lights should be installed. Especially for those like myself. Who tend to work later in the night or early in the morning in the storage I do feel the access should be 24 hours to the storage. The storage was well maintained and I would recommend U-haul moving & storage to friends. Thank you, Stephen Poindexter General Manager- Country inn & Suites-Buford-Mall of Georgia 470-708-4300
Stephen P | Overall ExperienceDanielle was very helpful and accommodating. I do however wish I was able to use the storage unit immediately, but I understand that a replacement door is a benefit to me.
Shamika T | First ImpressionsStaff was extremely helpful!
Krista K | First Impressions1. What was to be perceived as dead vermin (rodents) upon entering the main storage facility- not the unit itself. 2. Bait box top seemed to be off and not connected to the unit. 3. Rat poison was chewed up into literally really fine pieces along the back wall outside of the bait box. 4. Staff put a lock on my unit. This unit was paid up $450 through July 2022. Therefore, this was not a matter of non-payment; instead, I did not put a lock on my unit. Moreover, I understand the lock was put on for safety. However, staff did not give me a courtesy call resulting in me having to go buy a lock cutter to remove the lock. The cutters cost me $40.00 and my movers charged me over time in the amount of $100.00. 5. Storage facility is 20 +/- years old and needs a face lift to possibly a remodel. 6. Danielle-General Manager was great. Other staff over the phone was horrible and had poor verbal customer service skills to customer when they became uncomfortable. This is a coaching opportunity.
KALA D | Overall ExperienceI can't recall the ladies name but she was the manager or in some sort of leadership position. She was very well spoken, listened as she dealt with customer who was in default. I was impressed with the way she handled that. Great job!
jeremy w | Overall ExperienceDanielle was amazing and was quick to check us in and out. She made the experience quick, efficient, and all around an amazing experience!
Donald C | First ImpressionsThe unit has rodent problem, couldn't help with hand truck. Need a smaller unit.
Ismael R | First ImpressionsVery easy all the way around.
ben m | Overall ExperienceMy items were damaged after it was hit by someone’s uhaul and it wasn’t fixed properly.causing my items to become covered in mold after rainy weather.
Mica C | Overall ExperienceI am very dissatisfied with I-Haul at this location. I have had so much trouble! When I first got unit, we didn’t even get a “ map” to where the unit was located, we drove around all the traffic there , tried calling several times with no answer, then we had to go get one, which it took a Long time! Then I was Locked out of unit without a notice!!! Tried to charge me late charge seven I had asked to be it on direct withdrawals, but was not done! That’s how good they listened. Yesterday I emptied unit( 2 days- after payment, and was told that I don’t get any money back???? Why???????
Maria L | Overall ExperienceThought I registered for online rental, but had to travel to storage facility 1st to rent in-person before picking up my furniture. All turned out well.
Diana L | First ImpressionsThere was one lady and man that worked close to closing time which I felt that when I came in late they laughed in my face when I asked them to please move the truck from in front of my storage unit so I could unload and they didn’t understand why I wouldn’t carry my items an extra 20ft to get to my storage. Also I turned over possession of my storage unit 2 weeks before my bill was due and they wouldn’t give me a pro rate or money back which is not fair considering I didn’t use the storage unit for a full month. Also there were roaches in my storage unit on my belongings when I moved them out and I was highly upset. Needless to say I will not be using uhaul ever again. This was a nightmare of an experience and I am not pleased, also I will tell my family and friends about my experience and to not use uhaul. Thank you.
JAMES S | Overall ExperienceWithing 1 week got my unit got robbed lost more than 4,000$ from a person who was living in unit 0414 who aperanly doesn't supposed to be there with drugs the thieves are very profesional open the locks not very safely place as soon my situation happens they start doing rounds and security otherwise they would not doing it. Very very bad place I will not recommend this place to Nobody get a cubesmart unit is a lot more secure and are more safe for your stuff . Get out of there !!!!!!
Angel T | Overall ExperienceDanielle was very patient and helpful. She runs a very professional establishment.
Cory G | First ImpressionsThere was a death cockroach in the storage
LUPITADEL S | Overall ExperienceEXCELLENT CUSTOMER SERVICE THE WHOLE TEAM.
ken M | Overall ExperienceDanielle Hall was very helpful and easy to work with. She did a great job and provided speedy service.
Randall M | First ImpressionsMe gustaría que las unidades sin control de clima estuvieran más limpias en las áreas afueras nesecitan atención de mantenimiento y pintura.
Angel T | First ImpressionsWorst pick up and drop off experience I’ve ever had with a moving company. Will be using Budget next time
Kayla M | First ImpressionsThank You for providing me with a safe and secure place to store my belongings for the past 7 years. It was a much needed service at that time of my life.
MONA B | Overall ExperienceThe store manager was very helpful in finding me an enclosed trailer to meet my moving schedule into the storage unit. Facility is well stocked with all moving supplies.
Ralph M | Overall ExperienceDanielle runs a great shop. Whether I need to rent a truck, trailer, or storage unit she and her staff are always very helpful.
Neil P | First ImpressionsEverything thing was convenient an staff was very friendly and helpful
Ronald M | Overall ExperienceThe place was busy when we arrived, we were a little stressed ourselves, taking that into consideration the clerk who helped us, didn’t have focus on us, when I asked how big the unit was instead of showing us, he gestured to the area and was texting on his phone. Then he finished our transaction, did not offer to show us where the unit was, so after searching in our own we tried calling, no one answered. So we had to drive back up to find the info on where it was located. Then we realized what he meant by inside (again wasn’t explained) so again we drove back up to upgrade to a larger unit. At that time a young nice gentleman explained he did truck rentals and couldn’t assist me but would get the other gentleman who was outside on his phone (again). After a few minutes passed, the two gentleman came in and the one on the phone was very agitated and using foul language to either the other guy or the phone couldn’t tell. The nicer of the two kept apologizing and the phone guy continued his call while he sat down, very agitated.. I tried to diffuse and also let him know we too had a stressful day so he could maybe get back to servicing the guests? Again no visual on map, no explanation just upgrade and done. I would want to know if I was the owner or manager of this uhaul about the poor customer service. I would also not like to see the gentleman fired as he did do his job just poorly and maybe with training and no personal calls this could be fixed.
Maria L | First ImpressionsWas told by the manager I could drive my 24’ box truck onto the property. I tried 3 different times and was not as to drive in because the roads throughout the property were blocked with your trucks every time..this was a complete waste of my money. I had no access to my unit. When I complied all I got was “ I’m sorry” TOTAL RIP OFF
Brody M | Overall ExperienceStaff has a great sense of excellence in service product knowledge and problem solving. Thanks for the experience. Joyce You Whyte
Joyce W | Overall Experienceexcellent service from all the staff involved!!
Bobby s | Overall ExperienceMy experience with U-Haul was very graceful The people that works there are very professional especially Jacob please keep him around thx and my GOD Bless .
bernard l | Overall ExperienceI complained about a lizard being in my storage she told me just be lucky it wasn’t a rat. I did not think that was professional. I moved out before my 30 days was up. I told her I don’t need any lizards or rats nesting in my belongings. All employees need to work together as a team even if you have a new employee.
SAUNDRINA J | Overall ExperienceStaff members are not on one accord with each other misinforming clients.
Gilbert T | Overall ExperienceBetter face to face. They rarely answer the phone.
Jeremy E | First ImpressionsPlace moving blankets reserved in the truck or at least tell us where to pick them up. Accept returns of unopened new rug bags etc without a receipt. Obviously they are your product. Answer the phone. Return phone calls. Provide customer service training to your staff. Be helpful.
Maurice H | First ImpressionsThey were outstanding to work with and helpful at every turn!!!!
Michael P | Overall ExperienceGreat customer service.
David W | First ImpressionsThey really came through when we needed them
Kenarles P | First ImpressionsIt didn't have a Jack or tire tool In it at all
Cameron H | First ImpressionsEveryone was super friendly, and made my check in and check out process quick. I definitely would recommend this location to my friends and family.
Ashley T | Overall ExperienceThey were fair in helping me out when I came to them. Very kind staff.
abbigail g | Overall ExperienceMy experience with U-Haul has been absolutely ridiculous. This location in Buford never satisfactorily dealt with my billing issues, and the customer service phone number deferred back to the store.
ERIKA L | Overall ExperienceGreat service in a great storage facility. Very secure.
caleb h | Overall ExperienceWas not informed of the rat situation! Appalled that there even was a rat situation! Wrongfully informed of the unit being "climate controlled"- was hot/stagnant in building!
justin l | Overall ExperienceQuick and easy move out
Sara E | Overall ExperienceNice work
toni h | First ImpressionsHours convenient
William L | Overall ExperiencePerfect
Taushia W | First ImpressionsGreat service
Michael P | First ImpressionsI would not recommend this location for storage units to anyone. Tom in office is only one who gave service. 1 unit broken into 3 weeks to fix 1 unit leaked in ceiling causing damage no return calls
Barbara E | Overall ExperienceI thank you very much for helping me out with people in need are agency Calvin stennis cdc thank you very much
calvin s | Overall ExperienceSidney was excellent. She made she we were accommodated , found the best price, and she is very informative.
Tashawna C | First ImpressionsI think this store U-Haul is one of the best U-Haul stores around the U-Haul team treat you with respect and care and love I deeply appreciate them all excellent job keep up the good work clean store
calvin s | First ImpressionsGood job
cathy M | ReservationThey stole anything of value from my locker. Brandon screwed up in entering info in computer. Major FUBAR.
andrea e | Overall ExperienceThanks so much for all your help!
Kenzie C | ReservationBest location I have ever gone too.
robert b | Overall ExperienceI was assigned a unit and discovered after unloading some of my items that the unit was occupied; had to reload my stuff to take to another unit..Some staff members seemed clueless, others very good
Lisa C | Overall Experienceyou all stink you cut locks and anything of value is gone.
andrea e | ReservationHighly recommend. Good location right off interstate.
robert k | Overall ExperienceI dealt with 3 u-haul locations for my move... pickup in Fort Myers...one drop off in Buford...and finally a storage locations in Oakwood all were very helpful and very friendly.
Ronald D | ReservationExcellent service!! Renting another truck on the 15th. The manager and staff provided exceptional service at this location. All are patient and extremely helpful.
Ellious C | Reservationstaff was friendly, didn't know which units were available. assigned one unit and moved to another after unloading lots of stuff realized it was occupied. Still dont have paperwork on correct unit
Lisa C | Overall ExperienceI had the worst customer service possible at this location. Plus, the gate is constantly broken. I will never use u-haul again and will warn everyone I know against it as well.
Kaitlin B | Overall ExperienceGreat staff!
carolyn d | Overall ExperienceEveryone was friendly and helpful. We had an easy time with the storage unit and will recommend this facility again to friends and family.
Brianna F | Overall ExperienceDave was a very nice man and fair
GWENDOLYN J | Overall Experience