Customer did not leave a comment.
Toshia B | Overall Experience- Illinois IL
- Springfield
- 62702
Customer Reviews for U-Haul Moving & Storage at Bruns Ln
(S Of Jefferson)
Services at this Location:
Contact Us
410 Bruns LnSpringfield, IL 62702
(S Of Jefferson)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 4.0
Customer did not leave a comment.
Michael S- Rating:
- 5.0
Price for a little high but I had it for a long time. I lost my daughter to vascular Ehlers Danlos Syndrome in 2021 at 34 years old and just couldn’t let go of some of her things. Thanks for keeping them safe and dry! God Bless!
Brenda K | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kenneth L- Rating:
- 4.0
Prices are outrageous to rent a truck
Jacob L- Rating:
- 4.0
The two fellows were really nice!
KRISTYLE K- Rating:
- 5.0
Customer did not leave a comment.
Mia M | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Tamika T | First Impressions- Rating:
- 5.0
I never used the unit but the process was easy thanks!
anthony b | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Rita A- Rating:
- 5.0
Nothing great customer service as well.
IFEDAYO F- Rating:
- 5.0
Customer did not leave a comment.
Daniel K- Rating:
- 5.0
Customer did not leave a comment.
John S- Rating:
- 4.0
Customer did not leave a comment.
Jarrod W- Rating:
- 5.0
Speedy and friendly customer service!
Gabe B- Rating:
- 5.0
Check out and return stager person very prompt and friendly. Great service
PETER M- Rating:
- 5.0
Customer did not leave a comment.
Tom F- Rating:
- 1.0
Android app doesn't not work
bhargava L- Rating:
- 5.0
Customer did not leave a comment.
Melissa G- Rating:
- 5.0
Customer did not leave a comment.
CLIFTON P- Rating:
- 5.0
Customer did not leave a comment.
Tammie M | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
William V- Rating:
- 5.0
It's my go to location in the Springfield area. Always professional, helpful, friendly, and efficient. Just keep doing what you do!
Stefan M- Rating:
- 5.0
Excellent
James S- Rating:
- 2.0
When I rented the storage through your app, there was nothing that indicated it was upstairs. I changed it to 4 units on the main floor. Found out one of the 4 was already rented, had to get that one changed. They were unable to refund the $269 I spent on the first unit on the 2nd floor that I was unable to use. I would not attempt to rent anything through your app again.
Cynthia Q | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Sam J- Rating:
- 5.0
Customer did not leave a comment.
Dimana M- Rating:
- 4.0
Customer did not leave a comment.
Jodi P- Rating:
- 5.0
Also very friendly folks
Tim B- Rating:
- 5.0
Everything went very smoothly, and the staff was super helpful and friendly
Colleen C- Rating:
- 5.0
Customer did not leave a comment.
Raymond L- Rating:
- 5.0
Customer did not leave a comment.
Tom F- Rating:
- 5.0
The app was not working properly for pick up processing. The on-site desk personnel were extremely helpful. Cudos to them.
Neil T- Rating:
- 5.0
Customer did not leave a comment.
JOHN M- Rating:
- 5.0
Using U-Haul made towing my vehicle to the shop very easy!
Mark S- Rating:
- 4.0
Customer did not leave a comment.
Lawrence K- Rating:
- 5.0
The original van that I was given was not adequate for a 2000-mile trip. I requested a change to a newer van with better tires and this change was granted. The newer van drove very well and we made the 2000-mile round trip easily. The pads and furniture dolly worked out great.
Susan R- Rating:
- 5.0
Employees were very friendly and helpful
MATT P- Rating:
- 5.0
Customer did not leave a comment.
Kameron W- Rating:
- 5.0
Verify customer has all rented equipment in vehicle. Rented utility dolly which was not in vehicle. Called location to inform dolly was not in truck. Associate was very professional and apologetic. Rental charge was removed.
Dedrick M- Rating:
- 4.0
Cargo van: 2 mechanical issues noted. Tire pressure sensors out of service. Check tire pressure- Satisfactory despite warning light and sensors indicating 0 pressure. Driving noted vibration & shimmy starting ~ 63 mph getting progressively worse with increasing speed (speed limit 70 mph). So was forced to limit speed to ~10 mph under limit. Pulled over by state police and had to explain why I was driving as such. 430 mile trip, >50% w/ hazard light on.
steven l- Rating:
- 5.0
Customer did not leave a comment.
Mia M- Rating:
- 1.0
I was charged for something I didn’t do. Plus the vehicle I rented had a weed smell in it.
CHERELL W- Rating:
- 5.0
Customer did not leave a comment.
Gladys S- Rating:
- 5.0
Customer did not leave a comment.
Miftah A- Rating:
- 5.0
Customer did not leave a comment.
Quateka A- Rating:
- 5.0
Customer did not leave a comment.
Gina W- Rating:
- 5.0
This U-Haul is consistently awesome!! The employees go above and beyond to help me every single time I've needed services here, and I go in there a lot. I also recommend this location to everyone! I am always grateful and thankful for their excellence in customer service, professionalism, knowledge, and kindness.
heather c- Rating:
- 5.0
I have had many experiences over the past 6 months to work with this team and they are always excellent. Very courteous and efficient. There seems to be some turnover in staff at this location and I notice that the new guys are generally not familiar with the process. But the senior guys always are there to help out, so all is good.
Douglas R- Rating:
- 5.0
Staff was respectful, particularly gentleman with mustache/glasses. Hood work
Michael M | Overall Experience- Rating:
- 4.0
U-Haul in general needs to make fuel usage estimation more readily available/visible at the wheel and fuel tank so customers do not get ripped off by overfilling a tank and not getting any reimbursement. This location itself is above average.
William S- Rating:
- 5.0
Customer did not leave a comment.
Veronda W- Rating:
- 3.0
The truck that I rented drove like hot garbage. I indicated that I wanted to return the truck to a different location, in Springfield, on the initial reservation, but when I picked up the truck I was told there would be a fee to do that, so I had to drive clear across town ($0.89/mile) to return the truck to the same location. I received a free month of storage unit rent via a promotion they are running, I opted to use the Stevenson drive location to rent a unit from. The units are run down with crap falling down from the ceiling, getting on all of my items, there was a lock on my reserved unit (they had to come take it off while I waited at the unit), and after they got the lock off I had to use a hammer to unlatch the unit because the latch was seized. Overall, I will not be using uhaul for storage needs after the free month, and I will only rent a truck from them if it is absolutely necessary. The bruns lane location has pleasant staff, but they may need more members on site to speed along the check in check out process. When I dropped the truck back off, I stood inside and waited for 10 minutes before I even saw an employee (I believe he was out checking in a different customers rental), the last thing I want to do after moving all day is stand around and wait to go home.
DANIEL V- Rating:
- 5.0
Customer did not leave a comment.
angie k- Rating:
- 3.0
Customer did not leave a comment.
AMANDA S- Rating:
- 5.0
Customer did not leave a comment.
terry s | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Richard H- Rating:
- 5.0
Wonderful staff Friendly, knowledgeable & efficient
Ed S | Overall Experience- Rating:
- 2.0
The truck we reserved had a dead battery so we had to take the larger vehicle which was way too big and hard to manage. No real effort was made to find us a smaller truck. When we returned the truck to the location based on our reservation they told us they didn’t have room for the truck and we needed to take it somewhere else. We refused. Just bad service all together.
Kristen L- Rating:
- 5.0
Customer did not leave a comment.
Wesley K- Rating:
- 5.0
Customer did not leave a comment.
Valerie R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
raymond p- Rating:
- 5.0
The staff was outstanding, whether for truck rental or storage.
RICHARD D | Overall Experience- Rating:
- 5.0
Fast friendly service
Robert B- Rating:
- 5.0
The open-top trailer I rented was used by a previous renter to haul wood and was a complete mess. I should not have to clean up after a previous renter.
Douglas R- Rating:
- 5.0
Customer did not leave a comment.
aundrea j | Overall Experience- Rating:
- 5.0
The two gentlemen who were there to serve us were awesome!
Tina T | First Impressions- Rating:
- 5.0
The dude with the crazy hair and crazy mustache is a valuable asset to the company.
Todd E- Rating:
- 5.0
These fellows really went the extra mile for my hitch install.
Kristy D- Rating:
- 5.0
Customer did not leave a comment.
Tomica S- Rating:
- 4.0
Customer did not leave a comment.
Barry B- Rating:
- 1.0
Bulling a customer is not tolerated
Susan S | First Impressions- Rating:
- 4.0
Back of cargo van was dirty, could have been swept out.
teri s- Rating:
- 5.0
Everything went smoothly. Employees were great, equipment was great
Garrett S- Rating:
- 5.0
Customer did not leave a comment.
lennis h- Rating:
- 3.0
Customer did not leave a comment.
Laverne R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ty T- Rating:
- 5.0
Customer did not leave a comment.
CHASE G- Rating:
- 5.0
Customer did not leave a comment.
Ron L- Rating:
- 5.0
Customer did not leave a comment.
Pat N- Rating:
- 5.0
Customer did not leave a comment.
Marlon P | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Thomas M- Rating:
- 5.0
Very prompt and friendly service center. They did me a couple of favors and I really appreciate it!
Douglas R- Rating:
- 5.0
Customer did not leave a comment.
Mark G- Rating:
- 5.0
Customer did not leave a comment.
Annette H- Rating:
- 5.0
Customer did not leave a comment.
Ricky l- Rating:
- 5.0
Customer did not leave a comment.
Dorothy R- Rating:
- 4.0
Customer did not leave a comment.
GRANT A- Rating:
- 5.0
Customer did not leave a comment.
JAN C- Rating:
- 5.0
Customer did not leave a comment.
Jarard H- Rating:
- 5.0
Make sure to the cargo bed is clean and empty after each rental return.
John M- Rating:
- 4.0
Except for storage
Douglas H- Rating:
- 5.0
Customer did not leave a comment.
Rachael W- Rating:
- 5.0
Very wfficient and friendly.
Douglas R- Rating:
- 5.0
Customer did not leave a comment.
Anil G- Rating:
- 5.0
Great business
Devin J | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
ROBERT G- Rating:
- 5.0
Customer did not leave a comment.
charles m- Rating:
- 5.0
Customer did not leave a comment.
Lindsey B- Rating:
- 2.0
I was told the location half a mile from my sister in law, where i stayed, didn't have the equipment I asked for. I had to drive across town yet when I returned to her home I saw the location near her house had at least 15 of the trucks I requested and trailers behind the building.The truck I was given had a check engine light on!!! I was told it was no problem and to call if we broke down. They said they had one other truck which was older, in worse shape and had no gas in it. My truck had the passenger door lock torn out, the inside of the windshield was really dirty, and the truck had surging issues for all 800 miles of the trip. I heard horror stories of locations just trying to get rid of junk trucks on one way rentals. Now i know they are true.
Steve M- Rating:
- 5.0
Very helpful and very informative
Tushar A- Rating:
- 5.0
Customer did not leave a comment.
Mark G- Rating:
- 4.0
Customer did not leave a comment.
branson l- Rating:
- 5.0
Staff did a great job for me in the rental of a trailer!
Jeffrey R- Rating:
- 5.0
Customer did not leave a comment.
Susan H | Overall Experience- Rating:
- 4.0
The units themselves have no lighting which makes things difficult.
John J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michelle M- Rating:
- 4.0
Everything was great, except the cost. WAY to expensive for long-term storage!
Chris Y | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Shawna L- Rating:
- 4.0
I never received a receipt when I turned the unit in manistee michigan
Robert P- Rating:
- 5.0
Customer did not leave a comment.
Diamond D- Rating:
- 5.0
Please note that the truck was badly out of alignment and its 'check engine' light was on full time. Finally, the keyhole on passenger side door has been drilled out.
Douglas R- Rating:
- 5.0
Jayden was super friendly an nice
Warren B | First Impressions- Rating:
- 5.0
All good
Sir J- Rating:
- 5.0
Customer did not leave a comment.
Rodney N- Rating:
- 3.0
The building itself was well kept but the fact the truck seats were wet and clothes got wet not pleased at all. Let the staff know and got oh ok they shouldn’t be wet nothing refunded or discounted so I will not use in the future and will not suggest to friends. As I used it for less than an hour to only end up with wet dirty clothes trying to move a sofa and paid $40 not happy.
Alison S- Rating:
- 5.0
Customer did not leave a comment.
Mark B- Rating:
- 5.0
Customer did not leave a comment.
Erik B- Rating:
- 5.0
Customer did not leave a comment.
Nicole L | Overall Experience- Rating:
- 5.0
Rental truck could not be locked/unlocked from passenger side. Also, dome light was on whenever truck was running....very annoying when it is dark outside.
Douglas R- Rating:
- 5.0
Customer did not leave a comment.
Jeffrey S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Pavan S- Rating:
- 5.0
Jayden at the front desk went above and beyond to ensure my needs were met.
Victor P- Rating:
- 5.0
Customer did not leave a comment.
Patricia W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Laura F- Rating:
- 5.0
The manager, Trenton, was very helpful and informative. Our club's experience with U-Haul Self Storage has been very positive. This is much appreciated, as we're currently wrapping up an arrangement with a different self-storage company that has been less than ideal.
Springfield B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lucas L | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Falonna G | First Impressions- Rating:
- 5.0
Boat storage with 24-hour access is great.
DOUGLAS D | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Jessica W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Toshia B | First Impressions- Rating:
- 5.0
All staff was very helpful.
ROBIN G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
melanie f | First Impressions- Rating:
- 5.0
Gabriel was extremely helpful in explaining everything to me. The storage area was very clean. It was very helpful to have the cart available to move in my boxes. Thank you!
Ruth H | First Impressions- Rating:
- 3.0
The storage room with two small
Howard W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jamie B | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Tianna C | Overall Experience- Rating:
- 4.0
The staff was very friendly and nice also very helpful! Thank You And You Are Greatly Appreciated!!
mignon b | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Brian F | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Blake C | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
GEORGE K | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Kyle T | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
marilyn e | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jim J | Overall Experience- Rating:
- 5.0
Have no complaints whatsoever! Kudos to the staff.
Jared G | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
RICHARD D | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
KATHY H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James G | Overall Experience- Rating:
- 5.0
Very helpful people it was my first time renting and they made it real easy. They had solutions to my all the moving problems. Highly recommended place and definitely gonna come back.
Jigar S | First Impressions- Rating:
- 5.0
Staff was friendly and polite.
darren h | Overall Experience- Rating:
- 5.0
Everyone in this store is WONDERFUL!!!! Extremely friendly, polite, helpful, professional, knowledgeable, and genuine!!!
heather c | Overall Experience- Rating:
- 5.0
Great
Michael W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MATTHEW K | Overall Experience- Rating:
- 5.0
Everything was nice and clean. I felt ok about leaving my things.
CHARLAR C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Taykyra W | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Kyle T | First Impressions- Rating:
- 5.0
Very helpful when my door was stuck! Thanks!
Cristol T | Overall Experience- Rating:
- 5.0
Very friendly staff, excellent
Ed S | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
DOUGLAS D | First Impressions- Rating:
- 5.0
Very helpful staff I so glad
MAHAVIR Z | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Dorothy H | First Impressions- Rating:
- 5.0
Great storage deal
Dominic R | First Impressions- Rating:
- 5.0
The management was most accommodating and professional. And friendly! Good experience. If I need a storage unit or to rent a trailer/vehicle, I will certainly call Uhaul.
SHARON I | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
BERNARD B | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Makayla M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jennifer C | First Impressions- Rating:
- 5.0
I received a free month when I rented a truck. I signed up online which was easy. Only issue I had was I could not see easily what building my unit was in. But it was clearly marked with phone number for manager. He answered right away and walked me through the process and let me know which building I was in. It was super easy. Unit and building was clean. Great experience
Lori K | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
ERIC G | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Patricia W | First Impressions- Rating:
- 5.0
Everything was excellent. Only wish the hours were made available for 24/7 access. That would've made it even better.
ilir I | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tamatha M | First Impressions- Rating:
- 5.0
Bruns UHaul has a wonderful staff and very convenient location.
Jeanice M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jerri w | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
rosiia s | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
mia b | First Impressions- Rating:
- 5.0
great staff there that was always friendly and helpful
Thomas I | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Carrie S | Overall Experience- Rating:
- 1.0
I rented several trucks in a 3 month period as well as 3 storage units. I just want customers to be aware that even when u put fuel back in truck u will still be charged for fuel. Even if u empty storage unit u will be charged for empty unit and get late charge. When u get a truck ensure u are being charged correctly. I experienced all 3 of these issues. Didn’t get charge back for fuel. Had to let them know they overcharged me to get that money back. Had to leave work and drive to location because they never answer phone to get 200+ dollar charge removed for empty storage unit. Hate to think uhaul is shady but after all the money I spent at this location I can’t believe they tried to beat me on 3 separate occasions. Note to consumers. Take pictures of truck fuel and empty storage unit. These people are horrible for stealing from people especially the way the economy is. I work hard for my money and really don’t appreciate a company trying to steal it from me. Had I not had the 1st incident with empty storage locker I wouldn’t have caught the fuel charge or the overcharge. Customers beware. They won’t correct it and act like u did something wrong. Consumers please protect yourselves and your money
Courtni S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Vera D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Michael p | Overall Experience- Rating:
- 5.0
I wish you would put signs out explaining the part 1 and part 2 process
Kerie E | First Impressions- Rating:
- 5.0
The gentleman you had work Friday 11/25 in the AM was awesome. Could not have asked for a nicer experience.
Kristen S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ericshondra B | Overall Experience- Rating:
- 5.0
Trento did a great job setting us up.
Brian F | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
rosiia s | First Impressions- Rating:
- 4.0
There was some gravel and debris in the boat storage. It was hard to get the lights to come on and stay on in the dark.
Douglas D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DENISE H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
The V | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sherika H | First Impressions- Rating:
- 5.0
Great employees that made it a quick and easy visit!
Gavin W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Rene K | Overall Experience- Rating:
- 5.0
Very easy access and accommodating
DENISE H | First Impressions- Rating:
- 4.0
There was and still is an issue with our access code stating it is an invalid code.
Sara L | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Nina H | Overall Experience- Rating:
- 5.0
Very satisfied overall. In the winter the required disc locks can freeze up inside due to rain getting inside. The desk staff needs to know how to help and have anti freeze/ methods available. I have a remaining unit. I appreciate the loyalty discounts for paying 12 months at a time. Thank you
Joe M | Overall Experience- Rating:
- 2.0
Picked up U-Haul st.louis on lusher,,there whole2hrs I had to wait,,,they refused to give me my reservation mgr had to come terrible experience I ever had with u haul company..and I use all the time
Versula W | First Impressions- Rating:
- 5.0
My family lost everything in a house fire in March. One call u-haul and we had a place. I would definitely recommend u-haul as a great place to store anything.
Cindy M | Overall Experience- Rating:
- 5.0
Great staff and instructions
Marie B | First Impressions- Rating:
- 3.0
The staff was friendly and somewhat helpful. But they shouldve shown me the storage unit and how to use it in person ... versus trying to explain it to me from the main office. Also, there is garbage laying around and a dead baby frog by the entrance of Building I. Plus the inside (near the door) is messy. Also, the intercom at the storage entrance isnt working. Therefore, I had to return to the main office when I had difficulty entering the storage building. But once again, the staff who helped me were friendly.
Todd S | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Lisa W | First Impressions- Rating:
- 5.0
Na
NIna A | Online Move In- Rating:
- 5.0
Owen you are awesome and a professional and understanding represent what UHaul is all about. Thanks
Paul C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
LINDA L | Overall Experience- Rating:
- 3.0
Storage security was confusing and I wish the hours were 24 hours.
Kasean C | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Whitney T | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Brie U | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Bill W | Overall Experience- Rating:
- 5.0
Caleb was very helpful and explained both the move in and move out process really well
JOHN S | Overall Experience- Rating:
- 4.0
Thank you
JAMES H | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Douglas D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
scott C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Maurice L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Bill W | First Impressions- Rating:
- 1.0
Their billing practices are skeptical at best. I feel duped and cheated because the billing isn't readily available for viewing until you return the truck and you're surprised with bill.
NAOMI N | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Micky S | First Impressions- Rating:
- 5.0
We had a fire and lost most everything. Needed a place that day and within10 minutes had the unit secured and ready to put stuff in.
Cindy M | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Ira E | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Gary S | First Impressions- Rating:
- 3.0
Gave me 3 different storage that had locks on them and the one we have now is a 5x5 and was told that it was a 10x10. Will go and get my contract redone because what we have is not 124 dollars it’s 64 dollars
Recia J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Timmy C | Online Move In- Rating:
- 5.0
The guy who helped me was from another store. He was very kind, helpful, sweet and considerate. He made my experience 3 times better.
Tionna J | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Christine C | First Impressions- Rating:
- 5.0
The guy name Owen who helped me was very nice and helpful
Alisha K | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Marilyn p | Overall Experience- Rating:
- 5.0
I am so grateful that I could store my belongings in the very nice U-haul facility.
Elizabeth H | Overall Experience- Rating:
- 5.0
I appreciate the person who helped me and made me understand what I was getting into
ANTOINETTE B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Katherine A | Overall Experience- Rating:
- 2.0
The three main reasons I chose to store my RV at this facility were the security, having a roof over each space and electricity being available to charge the RV battery. I rented this space for 14 months and for most of that time the electric would not work. The GFCI outlet would trip anytime I tried to plug into it. I complained to the local office staff and corporate, but it was never repaired. My RV was brand new (2021) when I started storing it there and never had any problems with my RV tripping other GFCI outlets, so it wasn't my RV causing the problem. I was actually told by another customer that it had always been that way. It was a nice facility other than I may have to replace my battery now since it's been dead for so long.
Curtis C | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
connie c | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Stefanie M | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Courtney J | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Leona W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
TOSHIA B | Overall Experience- Rating:
- 1.0
I would never recommend anyone use this Uhaul location. I have always promoted uhaul for their professionalism and how well the customer service there is BUT not at this location. The manager was completely rude and was a complete jerk to say the least. If this is how the manager acts, well he’s setting a horrible example for his employees and is making the Uhaul brand look extremely bad. When I asked who his boss was he literally told me that they won’t care and won’t want to speak to me. I am totally appalled by how the manager spoke to me and treated me In front of his employees and other customers. I will tell everyone I know and meet to NEVER use this location and maybe not even recommend uhaul at all anymore.
David B | Overall Experience- Rating:
- 5.0
The entire experience was great. The staff was friendly, helpful, and very pleasant. Contact information was easily provided for any issues, and access was simple and safe.
August W | Overall Experience- Rating:
- 5.0
I have used this facility several times and have always experienced short wait times, excellent customer service, and regular follow up. I will be a lifelong customer.
Robin N | Overall Experience- Rating:
- 4.0
None of the questions were appropriate. I answered no to bring attention to inappropriateness if questions. Please feel free to contact me. Not a move in. Been there 10 years.
GEORGE H | First Impressions- Rating:
- 2.0
I rented a unit and when I realized it was in the second floor I immediately called to have it switched to ground level. I was put on hold for 30 minuits. At which time I gave up and hung up the phone. I went in to the facility. I asked several. Times if I was going to be charged the first unit and the second unit I wanted to switch to. I was assured I wouldn't be since I had never even gone to that first unit. Today I see I have been charged for both. I need someone to contact me asap to get this resolved!
Brieanna U | Online Move In- Rating:
- 5.0
We will be back in April, 2022. We only left because we store rv inside a building in winter. Thank you.
Brian C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Douglas D | Overall Experience- Rating:
- 3.0
The 10X10 unit I had was way too expensive.
TATRA C | Overall Experience- Rating:
- 3.0
I had one of the inside heated storages. There wasn't any light inside the storage unit. And while moving my stuff out of the storage. We killed 3 roaches in the unit. And had to kill one at my home.
Ronnie w | Overall Experience- Rating:
- 5.0
All employees were very kind and professional.
Deb B | Overall Experience- Rating:
- 4.0
One thing, we received letters stating we have not paid after the fact. We called Sunday evening and the person did not put it through. They locked us out. We had to make payment to get unlocked the next day. Yesterday, October 26, 2021 stating we had not paid. We did. We took everything out on October 25. So we get a 14 day credit?
KEITH S | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
shawn w | First Impressions- Rating:
- 4.0
They were very helpful
TIMONIUM W | Overall Experience- Rating:
- 5.0
Easy access 24/7 Outstanding workers at the location.
GISELE M | Overall Experience- Rating:
- 5.0
Mr.Hamlin was excellent and helping move out😊
CASSANDRA M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Shiana S | First Impressions- Rating:
- 2.0
I was placed on the do not rent to list. This happened because an employee rold me and my mover not to leave anything on the teuck as he watxhed us tey to dowpose of our trash in an overflowing dumpster. The employee never said if its full dont use. I go in to pick up the teuxk last saturdayvafter resercingbit and the manager was very rude and brash while talking to me about the truxk. The manager pnly wanting ro hear himaelf talking an n one else.
LAWRENCE H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DAKOTA H | First Impressions- Rating:
- 4.0
Only difficulty was when 2 cars were trying to use the same facility at the same time.
alicia C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mia S | Overall Experience- Rating:
- 5.0
Love it will rent again
Ray D | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Marilyn p | First Impressions- Rating:
- 1.0
There is no way I used as much gas as they claimed they charged my card for over a hundred dollars more than they said they would I will never use this U-Haul again.
HARLEY K | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Mia C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
BRYAN C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kevin H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Nancy L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
teretha f | Overall Experience- Rating:
- 5.0
I’ve continued to be satisfied w the services UHaul extends out to me
TIMONIUM W | First Impressions- Rating:
- 4.0
Try extending your access and office hours.
andre h | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michael B | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Nancy L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Edwin T | First Impressions- Rating:
- 5.0
Very nice and informed people there Owen and Chris are great. Thank you for making this experience stress free.
Andrew F | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Nindy H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Brenda K | Online Move In- Rating:
- 4.0
The email did not tell us the location of the building that we had...the buildings are marked with letters and we did not have a letter in our email nor did the buildings have the locker #s that were available inside of that particular building. We had to go inside and wait to speak to someone..he was very helpful but we would not have been able to figure it out if the facility was not open for business. The gentleman that helped us was spectacular and went above and beyond to help us. The online portion needs updated for more clear information for the renters.
Carrie S | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
mike g | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
paula j | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JOVALLE M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Richard B | First Impressions- Rating:
- 5.0
I dealt with Owen, the Manager. He went above and beyond to make sure my husband and I were comfortable with the entire process!
ALYSSA H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Alex S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
RAY G | Overall Experience- Rating:
- 4.0
Simple, fast and convenient. Staff was super helpful and courteous.
Mia C | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Adrienne B | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Tamra h | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Brian C | First Impressions- Rating:
- 4.0
We are very pleased with the facility and working with the staff at Bruns Lane. This was our second year with storing our camper and have reserved our third year.
gary w | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Angela J | Overall Experience- Rating:
- 5.0
The overall experience was excellent. Facility clean, grounds clean. Very easy 24 hr access. All interactions with personnel were good experiences. Everyone was pleasant, helpful and informed. There was one incident that was out of the control of the local mngmt that took a while to resolve but was eventually settled to our satisfaction and not something that negatively impacted our choice to use or highly recommend this facility. I’m only bringing this up so you know if there would be a problem it will be taken care of. We used this facility for possibly two years or close to it. If the need arises we will definitely use this business again.
Terry L | Overall Experience- Rating:
- 1.0
Access code didn't work even after checking in at the office. Email from U-Haul did not accurately describe the process for entering the building. Alarm goes off every time storage area is accessed, even when keycard is swiped and accepted and automatic sliding door opens. If I was not in such a hurry to move out, I would find another storage facility, even with the extra work that would entail.
James D | Online Move In- Rating:
- 5.0
When I first started moving-in to the storage unit the gentleman at the counter seemed confused and maybe new to the company. I called to inquire about my unit and was informed I did not have a unit. I called my mother who still lives in Springfield so she could get the situation straightened out. She called and spoke with the manager , Phillip, who was incredibly kind and empathetic to the situation. He fixed the problem immediately without a hitch! Thank you U-Haul on Bruns Lane and Phillip oh, you guys are the best!
Francesca P | First Impressions- Rating:
- 5.0
We previously rented three different storage units with U-Haul, in the climate controlled part. They were always very clean and well lit, and we did not have one problem with bugs, mice, or anything. We used U-Boxes when we moved, which were a life saver! This is the latest unit we have rented, but we only needed it for a short time. We have been very happy with U-Haul and always recommend it to our friends.
Deborah T | Overall Experience- Rating:
- 5.0
They were there, ready and easy to deal with st a stressful time in my life!
Janice K | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Joe M | First Impressions- Rating:
- 5.0
Excellent storage facility. Very clean and no problem with rodents or insects. In the past we had three units, and just got one for my son to use while he is moving out of State. We also used U-Boxes when we moved last fall. Highly recommend and could not be happier with the prices and service!
Deborah T | First Impressions- Rating:
- 3.0
The storage facility was well maintained, and the on site staff was great to work with. The billing was wrong almost the entire time we rented from Uhaul. most months they would fail to charge our credit card, then we would get locked out of our storage unit. That is my only complaint about the experience.
Sharon W | Overall Experience- Rating:
- 5.0
very clean, secure, facility
PHILIP M | First Impressions- Rating:
- 4.0
Moving in was easy and the staff was helpful with questions. My only disappointment was that when signing up I was offered first month free and yet still charged. The facility itself was very clean and easy to use.
Adrianna B | Online Move In- Rating:
- 5.0
We used storage, trucks and U-boxes. We would highly recommend U-Haul to our friends.
Skipton T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kaitlin M | First Impressions- Rating:
- 2.0
I was told I had a storage unit but after moving all-day went to put stuff in unit and was denied access.
Tina B | First Impressions- Rating:
- 5.0
We will return in Spring!
Brian C | Overall Experience- Rating:
- 5.0
Appreciate the security of the area and the convenience of the restroom.
Douglas D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Carrie P | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Eric P | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
frank s | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
JARED R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Toynoia B | First Impressions- Rating:
- 5.0
I really appreciate the staff professional attitude towards customers.
Franklin E | Overall Experience- Rating:
- 4.0
The 2 boys there did not know what they were doing when we checked the trailer in but the next day the rep was great.
Chad C | First Impressions- Rating:
- 5.0
Thanks guys
KRYSTAL H | First Impressions- Rating:
- 4.0
The Bruns location needs more help desperately......the staff there were awesome but exhausted trying to keep up with demands. Owen keeps things running AND goes above and beyond at the same time. Please appreciate the people and their representation of the Springfield U-Haul location.
gina a | Overall Experience- Rating:
- 5.0
Very clean, nice facility. The promotion of a free month was attractive to us. Probably would have filled my garage otherwise. And we are likely to pay for an additional month or two. Owen was very helpful and pleasant to work with.
D W | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Shawna H | Overall Experience- Rating:
- 5.0
Had 2 storage units for 1.5 yrs to store belongings while looking for a condo to purchase. Staff was always helpful but sometimes very short handed. This is a VERY busy UHaul facility. Very secure and easily accessible.
linda l | Overall Experience- Rating:
- 5.0
This U-Haul was extremely helpful and could answer any of my questions. I was able to utilize their vehicle storage while I rented the 26’ truck. Felt extremely confident that my left behind vehicle was secur.
Alfred H | Overall Experience- Rating:
- 2.0
During the pandemic I tried several times to reach someone at the location by phone and email but was unsuccessful. I was able to get ahold of U-Haul but not the direct location that held my storage and was told that I wouldn’t be charged any extra fees due to the pandemic and me losing my job. I arrived to pay off my storage and was changed an extra $50 for a lien fee but I was told when I called that I wouldn’t have to pay any extra fees and that my storage was never in lien that those messages were automatic. The general manager then gave me his card and said he gets all the emails directly and that I had to pay the fee. That frustrated me even more because I had emailed them several times with no response and I was charged for something I shouldn’t have been charged for.
ALLENA L | Overall Experience- Rating:
- 5.0
The staff are amazing!! Very helpful!
Michael O | Online Move In- Rating:
- 5.0
This is the best location in town, with the most helpful and professional staff in the area
Travis W | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
tanya b | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Shawna H | First Impressions- Rating:
- 5.0
The GM was extremely helpful as I went in to the store several times for boxes and truck rental before my move. The staff member who was working in addition to the GM also helped with the rental unit procedures. I enjoyed working with them. The rental unit building was clean and I feel my items will be secure there.
Suzanne P | First Impressions- Rating:
- 4.0
My experience at this location is still positive even after our RV was one of many to be damaged by a couple of idiots
keith g | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Brigitte C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
JUSTIN S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mary W | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
kim w | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
linda j | Overall Experience- Rating:
- 3.0
I received text messages at 1 & 2 o”clock in the morning regarding a past due account that was not due as I had not used the storage facility but only a couple of weeks and continued to receive late notices by mail for weeks afterward.
gary C | Overall Experience- Rating:
- 5.0
I want to make sure Owen (don’t remember his last name) is recognized for the excellent customer service he provides at this location/facility. He is friendly and professional and understanding with how he treated me regarding the account.
Hernando A | Overall Experience- Rating:
- 4.0
rented online, unit was ready to go, turn in was a breeze as well. well run facility
brian f | Overall Experience- Rating:
- 5.0
Good service!!
kim w | First Impressions- Rating:
- 4.0
Very convenient.
Heather M | Overall Experience- Rating:
- 5.0
The facility was great and the people were excellent to work with!
Michael D | Overall Experience- Rating:
- 4.0
I wish you were open earlier on Sunday.
Debbie Y | Overall Experience- Rating:
- 5.0
This storage place is clean and very well-managed. I did have to wait a while for the person in the office to assign another unit to me because the original unit was locked, but she took care of it.
Hernando A | First Impressions- Rating:
- 5.0
Very helpful and courteous.
Michael D | First Impressions- Rating:
- 4.0
All comments are final and cannot be edited.
ronald d | Overall Experience- Rating:
- 5.0
/the 15 foot truck that I rented was easy to drive and fit my needs. Also, the free 30 day storage was convenient for me as I am in between houses at the moment. I recommended UHaul to a realtor frien
Doris C | First Impressions- Rating:
- 5.0
Storage Units are new and in great shape.
Eileen M | First Impressions- Rating:
- 2.0
Only Michelle and josh were helpful. The others were rude and inconsiderate. Even the manager Owen. He lied to staff and said he spoke to me when he in fact did not. Not happy.
Megan B | Overall Experience- Rating:
- 4.0
The facility is tidy and appreciated. Staff gal locking up was rude. We moved all day and had a few belongings to drop off 15 min prior to close. She barked at us she needed to lock up 15 min early
kristine c | First Impressions- Rating:
- 5.0
Owen and his team are very professional, friendly and knowledgeable. Great team to work with.
JIM B | First Impressions- Rating:
- 5.0
Associate was very helpful and answered all my questions.
lisa h | First Impressions- Rating:
- 5.0
Everyone was very kind and helpful. Thank you.
Jeanette U | Overall Experience- Rating:
- 5.0
Very pleased with our rental. From start to finish we were treated respectfully, and friendly. Our needs were met in a timely manner. The asst mngr who assisted us was knowledgeable and helpful.
Terry L | First Impressions- Rating:
- 5.0
Everything is fine
Barbara B | First Impressions- Rating:
- 5.0
Everyone was friendly,took care of my needs.
david b | Overall Experience- Rating:
- 5.0
Andrew was very helpful & thorough! Thanks 👍🏼👍🏼
Susan K | First Impressions- Rating:
- 3.0
Very nice/convenient facility. Unfortunately, facility is NOT price competitive. Cut monthly rental expense by 50% for comparable space. Hated to leave but was unable to negotiate a cheaper rate.
Rod L | Overall Experience- Rating:
- 5.0
So great to work with. I would recommend this facility to everyone. Thanks for helping me and going out of your way to provide me excellent service.
Novartis P | First Impressions- Rating:
- 2.0
Price increased dramatically while value increased slightly. Staff very unaware of surroundings when customers are in the store and often times are distracted while servicing the customer at the count
DAVID B | Overall Experience- Rating:
- 4.0
All the arrangements were made over the phone after a initial visit. I was in another city. The staff are very friendly and helpful. A really good experience!
Harold B | Overall Experience- Rating:
- 5.0
Everything was fine.
Barbara B | Overall Experience- Rating:
- 3.0
We were trying to reserve a storage unit and it was not very easy to do. We were told we had one but could not find out exactly which one we had reserved. This seems to be more of a system problem.
Scott C | Reservation- Rating:
- 4.0
Thank y'all for your great customer assistance i am very pleased with the services I've received from this location....
Donte M | Overall Experience- Rating:
- 5.0
The employees at UHaul couldn’t have been nicer. They were very considerate and helpful!
terry a | Overall Experience- Rating:
- 4.0
The staff are friendly and helpful. Once, the person suggested I go to the hardware store next door to rent a dolly. Contract terms are explained thoroughly. Additional staff needed during peak tome.
Hernando A | Overall Experience- Rating:
- 4.0
This is our only experience in renting a storage unit so we have nothing to compare it with.
GERALD D | Overall ExperienceAdditional Services at this Location
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