Customer Reviews for U-Haul Moving & Storage at Broward Blvd

10,280 reviews

2800 W Broward Blvd   Fort Lauderdale, FL 33312
(W Of I-95)

(954) 584-1500

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(954) 584-1500

2800 W Broward Blvd
Fort Lauderdale, FL 33312
(W Of I-95)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lori Davis  |  Overall Experience 
Rating:
5.0

No comment

DONALD Fields 
Rating:
5.0

The explanation of work was very straight forward the mechanic that worked on my car was very courteous and took time to answer all my questions

Bonnibell Colon 
Rating:
5.0

:-)

Neil Bilodeau 
Rating:
5.0

Nothing- The staff and service team are wonderful indeed 😀

Valarie Daniels 
Rating:
5.0

Mr. Wallace and his team were very pleasant and professional.

Paul Anglin 
Rating:
5.0

All went well. Thanks

Liz Fordred 
Rating:
5.0

Make sure people know that their bumper might get cut for install Person at front had me sign without explaining this … luckily I took the time to read the doc and no cuts were required Installer was super helpful and made sure I have everything set to go for my rental

Tristan Whisenant 
Rating:
5.0

Nothing everything was great

Byehynah Thomas 
Rating:
5.0

I was very satisfied, with how clean it was , best I have ever seen it

Michael Barr 
Rating:
5.0

Customer did not leave a comment.

Ferdy Mazariegos 
Rating:
5.0

Customer did not leave a comment.

Christine Borges 
Rating:
4.0

Customer did not leave a comment.

Allyson Kayton 
Rating:
5.0

Customer did not leave a comment.

Germany Cross 
Rating:
5.0

Customer did not leave a comment.

Jennifer Rudnick 
Rating:
1.0

Calling to put in a claim Monday. Check engine light truck drives horrible. Water coming into the cabin, water leaking in the back, it ruined some of my stuff. I also got charged a cleaning fee. I returned the truck early al didn't get prorated. I call the store nobody answers, wh they answered me they said nothing, all I heard was employees and customers in the background. Horrible experience.

Steven Marinaro 
Rating:
5.0

Customer did not leave a comment.

stanley shewatjon  |  First Impressions 
Rating:
2.0

I had a 11am reservation and there were no trucks till 4pm. That wasn’t acceptable I had a time frame to move out. Not happy.

Frank Matos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melinda Ham 
Rating:
5.0

Customer did not leave a comment.

Corbett McClure 
Rating:
3.0

Customer did not leave a comment.

scott muha  |  Overall Experience 
Rating:
4.0

Staff was very helpful and accommodating

Annmarie Brown  |  Overall Experience 
Rating:
5.0

Everything was good until it was time for me to move out in which my love sear, queen size couch bed and head board was damaged so I had to throw them out.

Paul Anglin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vladimir Iakovlev 
Rating:
3.0

I ordered my Uhaul over 5 months ago and upon arrival at the location found out that it was not available. They tried to make me go to another location that was a 40-minute drive even though I had no transportation. I ended up just taking the van instead of the truck but it was a huge inconvenience without the seats that the truck has. Just disappointed that I literally placed my order 5 months in advance and was still put out to dry. Please do better!

Lena Hopple 
Rating:
5.0

Little bit of wait in lines, 3-4 people.

Calvin Fritchey 
Rating:
2.0

Attendant said all lights worked when checked, no right side turn signal or brake light, after further checking wires were completely broken, and plug pulled from socket. Not up to usual U-haul standards.

MARK MCKEAND 
Rating:
4.0

Customer did not leave a comment.

david chaiser 
Rating:
3.0

At the service counter - there should be separate customer service for those who have already reserved equipment online to avoid wait times.

Zenola Watkins 
Rating:
1.0

I received the car with the check engine light on. With a broken exhaust system. Box with machine oil residues from the previous client. All my things are smeared with this machine oil residue. Unfortunately, I could not postpone my plans and refuse your services. This is the worst experience I've ever had with your company.

Maksym Liashevskyi 
Rating:
1.0

Do not try to scam a valued customer upon returning a rental.

THADDEUS BETHEL 
Rating:
3.0

Customer did not leave a comment.

Terri Graham 
Rating:
5.0

Customer did not leave a comment.

Marcus Brown 
Rating:
4.0

Not necessary the location but the Uhaul reservation system. I reserved a 20' but it was not available and got stuck with 15' was NOT able to move everything will have to rent another truck and move the rest of my stuff. OH and I have to keep my storage space for another month because of this unreliable system.

Tsukasa Endo 
Rating:
5.0

Customer did not leave a comment.

Otavio Cutillo 
Rating:
2.0

Reservation holder should have a different line

JACKSON JACKSON 
Rating:
5.0

Your team at this location was great! Professional, kind, personable. I have been at the site before and they are always excellent! Thank you!!!

Jolene Mullins 
Rating:
5.0

Customer did not leave a comment.

Kathy Jackson 
Rating:
5.0

Very respectable

Jameson Daniel 
Rating:
5.0

They were really nice guys and they did the job professionally and quickly

Tod Schild 
Rating:
5.0

Customer did not leave a comment.

Conquella Solomon 
Rating:
1.0

We were charged wrong. By over $220. Had to go back to fix there mistake. Lady was very friendly who tried to fix it but this is the second time using this location and same mistake hallened before where I had ti go in and have them fix the wrong charge amount on credit card. 2 times on 2 diffrent occasion which makes me think this happens often here.

Erick veizaga 
Rating:
4.0

Grabby a handcart when we hit town and the guys outside were great. My husband tried to return a lock we didn’t need and were sold at the other store. The lady at the desk was rude/short with him telling him he had to take it where he bought it. It really wasn’t the message but the tone - and the fact that we moved across the country so that wasn’t practical.

Jen Boren 
Rating:
5.0

Customer did not leave a comment.

Chaniel Glinton 
Rating:
4.0

Better equipment cause the truck was clean but the truck need some better service

Ricot Orvilus 
Rating:
5.0

Nothing really

Bertha Duperval 
Rating:
3.0

Fairly convenient and process was fine. Van was not maintained - warning on airbags and low tire pressure were on and not addressed and cargo area was infested with cockroaches.

Randolph Wolpert 
Rating:
5.0

I really appreciate you guys for being so kind and courteous it really was great dealing with you guys.

Kimberly Mosley 
Rating:
2.0

The guys told me that after finishing the estimate price of miles and fuel would be corrected. So I fueled the truck 🛻 full, but no any corrections of the level of fuel were made. So I was disappointed ☹️

Andrii Bieribielinskyi 
Rating:
5.0

No problem with the staff , was just a couple of things on the truck failed. But , overall the truck in great running condition . Customer service was also great. I would recommend this location.

Chauncey Holmes 
Rating:
5.0

Keep doing what your are doing , Great Staff

willie Jones 
Rating:
5.0

Customer did not leave a comment.

Deborah Custer 
Rating:
5.0

The breaks were no good

Prudence Mcinnis 
Rating:
5.0

Customer did not leave a comment.

SALLY DOHERTY  |  Overall Experience 
Rating:
3.0

Front of office was closed- Polishing floors??? no sign telling a curtomer where to go to enter. Really unprofessional sloppy run front office. The truck stunk of pot. Not cool getting a contact high driving it... My original reservation was not filled by a different neighbourhood u-haul, we arrive for our truck and trailer only to be told they dont have one, and instructed to call the 1-800 number for an alternate....really really bad customer service. Why do you have a reservation system if you dont have the equipment for the customer? unbelieveable crappy uhaul.

Jeffrey Evans 
Rating:
5.0

The people there are so nice and efficient.

Tracy Westbrook 
Rating:
5.0

Customer did not leave a comment.

Nathalie lelie 
Rating:
5.0

Thanks for everything.

Felecia Pratt  |  First Impressions 
Rating:
1.0

Very bad customer service.

Maverick Lasker 
Rating:
5.0

Great installer, friendly service

sahel tamayo 
Rating:
1.0

Systems slow waiting 1 hour in line if 20 people

Johan Starrenburg 
Rating:
1.0

Customer service the lady was very rude and not helpful at all

Lawrence Johnson 
Rating:
5.0

Customer did not leave a comment.

Erica Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Godfrey Hewitt 
Rating:
5.0

Rob was extremely helpful and courteous.

Sonny Christofilis 
Rating:
2.0

The employee that hooked up the trailer was extremely rude unnecessarily, and made us wait almost 20 minutes to leave after signing out the trailer. Trailer ramp was damaged and did not function.

Daniel Otter 
Rating:
5.0

Customer did not leave a comment.

Joshua Barral 
Rating:
3.0

The 20’ box truck was pretty beat up and worn

Jane Lawton 
Rating:
5.0

Absolutely fantastic customer service!!! They went above and beyond to assist me and my needs, far exceeded my expectations!! Thank you so much for all of your help. If I could leave 10 stars I would! God bless, Emily

Emily Cabanas 
Rating:
5.0

Customer did not leave a comment.

Scott Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Oliveros 
Rating:
4.0

The staff was friendly and helpful.

Timothy Gluszak 
Rating:
5.0

I love U-Haul

Ansy erdain 
Rating:
4.0

We were told we would have the truck for four hours. We had to wait over an hour for the truck to arrive and we’re told we had to be back by a certain time chocolate fantastic but we only had it for 2 1/2 hours I understand things happen, but we’ve waited in line over an hour to check in . When we first got there, we had to wait and then about half an hour. When we finally got service or told the truck at the location yet. Not really a big deal but after waiting I had to get back in line because more people came in at that time I Got back in airline and waited for about 45 five minutes. My reservation was for 1245 not the location until 2 o’clock. When I checked in and out, I had the same person and she did not tell me what I was being charged She only told me I would receive a receipt in my email. It appears to be a busy location. It would help if the representatives were more informative and the vehicles are ready at appointment time

Dorthy Andrews 
Rating:
5.0

Surpassed expectations. Great job to all at this location

Jeremey Arnold 
Rating:
5.0

Rob did a great job communicating, installation as promised

Marie Singleton 
Rating:
4.0

Customer did not leave a comment.

Thamara Jacquet 
Rating:
5.0

The employees at the location are absolutely excellent. Very reasonable, good people. However, I had very bad experience with other customers. One couple was trying to physically attack me because I walked in front of them, supposedly "cutting them off". Another customer threw a temper tantrum in the middle of the store and police had to be called in. This place needs increased security to protect the hard working employees and obedient customers.

Ada Shelegova 
Rating:
5.0

Customer did not leave a comment.

Jose Medina  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JANETT TAYLOR 
Rating:
5.0

Coffee and Donuts!

Philip Rolle 
Rating:
5.0

Customer did not leave a comment.

Shelley Huddle 
Rating:
5.0

Smooth, efficient, friendly

deborah mcgrath  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK MCKEAND 
Rating:
1.0

Waited 45 minutes to get helped. Girl at counter was on personal phone call the whole time I was there. Told me to wait and someone would be with me. After 15 -20 minutes I went outside and she was standing out back of the building still on the phone with her friend. Will go to Home Depot to rent next trailer

Rodney Nichols 
Rating:
3.0

Customer did not leave a comment.

Cacharel Caldeira 
Rating:
5.0

They were very accommodating and professional which made my drop off and storage experience much easier.

deborah mcgrath 
Rating:
3.0

Everything is good the way it is. Thank you

Melvin Capers 
Rating:
5.0

Customer did not leave a comment.

Monica Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Mary Stephens 
Rating:
1.0

This location has a terrible leader. The manager is the worst regarding customers, etiquette, speech, and communication. I will make a formal report against the manager for telling me that I can't speak my language with my brother because this is American, and I'm supposed to speak English

Carene Vertus 
Rating:
4.0

In general, everything was very good, and the price was reasonable. The convenience of no long-term contract was hugely important in my decision. The closeout process was simple. It definitely made me open to U-Haul storage in the future. My particular storage unit, number 1724, had a roof leak of some kind toward the front of the unit. Had I had water sensitive materials in that location, they would’ve been ruined. It was significant amount of water. In fairness, I did not report it! But FYI. Also, there was no access to light or electricity. At least a light in my unit would’ve been helpful. And a plug would’ve been a bonus.

Matthew Lomenick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Battaglia 
Rating:
5.0

Excellent Service

David Ramsingh 
Rating:
5.0

Customer did not leave a comment.

Manuel Napoleon 
Rating:
5.0

Quipping do best’s

Lucien Milfort 
Rating:
5.0

Everything was fine an fast in& out

Jason Solomon 
Rating:
4.0

Customer did not leave a comment.

Dominique Mckinnie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANTORIA PRINGLE 
Rating:
3.0

The truck cabs could be cleaned better. The one I rented was filthy and smelled awful

gilbert ruffen 
Rating:
3.0

Customer did not leave a comment.

James Welebir 
Rating:
5.0

Nice clean and fast work .thank you

Manuchehr Negahban 
Rating:
3.0

Make sure that the vehicles are clean inside and outside.

Rupert Anderson 
Rating:
5.0

Customer did not leave a comment.

Adam Renick 
Rating:
5.0

Good services

Jairo Louis 
Rating:
5.0

They were very kind. And I was very pleased.😇

CHARLES MARR 
Rating:
5.0

Customer did not leave a comment.

Nadine Lafortune 
Rating:
5.0

Have had many installed at this location

JEFFERY FLEISCH 
Rating:
5.0

Honestly, nothing - everything was great, the truck was in good working order which was a concern for the long one-way trip I had. Very pleased with everything.

Mark Verdun 
Rating:
5.0

I use uhau many times and this is one of the best I will continue using it

Noel Argimiro Gutierrez Nunez 
Rating:
5.0

NEED TO COME WITH A FULL TANK OF GAS

QUINTON HUTT  |  First Impressions 
Rating:
5.0

Great service and pleasant checkin experience.

Ronald Kaufman 
Rating:
5.0

Thank you.

GIOVANNI P URSO 
Rating:
2.0

Customer did not leave a comment.

Zelandia Valdivia 
Rating:
1.0

Booked the van in advance, when come to pick it up, no trucked available..???? Wtf, , not even phone call to me in advance saying, sorry no truck for you, … not a poor service, it’s no a service at all.

will kalanda 
Rating:
3.0

Customer did not leave a comment.

Jacquel Blue  |  Overall Experience 
Rating:
3.0

Hours of access are great! yet when given the storage I needed; I noticed a huge hole covered with tape I believe must of been from an old renter. As much money as this place makes I don’t understand why that can’t be fixed or replace the board wall. I just wish the staff would take their time and tidy up and state their concerns with cleanliness. Also possibly replacing small damages on equipment. And the price for storage facilities are getting higher here almost every few months.

Theresa George  |  Overall Experience 
Rating:
5.0

The cashier was very helpful and friendly

Abalene Willingham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Honora Presnell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa George  |  First Impressions 
Rating:
5.0

Great!!!

Lavern Hewett  |  First Impressions 
Rating:
3.0

The team was having lunch while they were helping me and other customers. Which fine they need to enjoy their meal. But it would be nice to be understanding as well and ask us to wait or have her lunch somewhere which she won't be bothered by customers. And she don't have to deal with us like we are disturbing her lunch break. The other lady was fine and helpful as well. Her attitude was better. Thanks

jak youssef  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Regina Shellman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Faith Johnson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jacquel Blue  |  First Impressions 
Rating:
5.0

The young lady who assisted was awesome

CHOYA DAMON  |  Overall Experience 
Rating:
1.0

Very poor customer service

Otavio Cutillo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dava Robinson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

scott muha  |  First Impressions 
Rating:
4.0

Customer service rep at front desk was phenomenal and professional. A great asset to the company !!!!

ALEXANDRE FERRAZ  |  Overall Experience 
Rating:
1.0

The store staff was very nice and helpful. The woman who arranged the storage unit for us was especially helpful and professional. She made the most effort to try to resolve the continual problems we had with this facility. The storage facility overall is an eyesore and the units are poorly designed. They are dingy and quite frankly it looks like a prison. I could not I good faith, recommend this location to anyone. As far as management, there is a lot to be desired. My experience with this location has been very poor from the start and I personally, would not do business with them ever again. The lack of organization and attention to detail at the higher levels is simply not in place. Issues were continual and only got resolved because I had to ask repeatedly for them to be resolved. . This location is a far cry from the U-Haul locations that I have conducted business with in the past. It could stand for a complete overhaul. There are many changes that need to take place with this location. Truly it was a disappointing experience. I am glad to have ended my business with them. They are not a location I would use in the future nor would I recommend them to anyone that I know. They are not operating up to standards in my professional opinion. Perhaps management will take the time to reflect and make the appropriate changes to improve customer satisfaction. I personally, am not optimistic that this will happen as it has been a series of unfortunate events.

Monique Miles  |  Overall Experience 
Rating:
5.0

I really like my storage garage. Although I have to give it up to have an extra 300$ a month towards a new truck

donald MARTY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

claudia porter  |  First Impressions 
Rating:
3.0

I waited for over five hours for his storage they never did not ever know which storage was being occupied and what wasn’t being occupied I waited so long there and I got very tired and I think they need to get an update on the computers do you know who has an occupied space and who doesn’t so customer would have to wait for five hours to get storage

sharon josey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

delia garcia  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jasalyn rodriguez  |  First Impressions 
Rating:
1.0

The unit I rented was supposed to come with a lock. I was forced to purchase another lock when I came in. Upon move out, I notified staff and requested I get the lock I purchased with the unit. Long story short, I did not receive the lock I purchased. When I originally purchased the unit, I was not notified about 24 hour access, which was very inconvenient. Staff was not the most personable. Not a good experience.

Tristan Singleton  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

mcdonald brown  |  Overall Experience 
Rating:
5.0

I have been using this location for several years the staff is always professional and courtesy.. New addition THE General..knowable and a pleasure. Thanks Wm Brown

Willaim Brown  |  Overall Experience 
Rating:
5.0

The New UHaul is a well run, well-conceived operation that makes an onerous job simple and streamlined.

Roland Arnold  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Alesia Wright  |  Overall Experience 
Rating:
1.0

This is the worst uhaul storage facility I have ever encountered. Please reach out to me. 8643105512 Michael

Michael kirk  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STANLEY SAMUEL  |  Overall Experience 
Rating:
5.0

Very good Thank-you so much

CELINA PETIT-HOMME  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Valarie Pressley  |  Online Move In 
Rating:
4.0

Thank you for the accommodations. The original storage unit was to small. But was able to accommodate me with a larger unit . Thank you so much. I appreciate everyone and all their help.

Jodi Balom  |  Online Move In 
Rating:
3.0

I, took the liberty of placing my truck rental. Precisely 3--days in advance, I get to the location present my driver's license and my confirmation code. Know available rental @ the property 2800 property. I, had to go to another location in (Pembroke Pines). That had a readily available 20' fully loaded with gas. Bam-Bam. Finally, I was on my way. My, reservation started out extremely bumpy. Fortunately, my rental experience was a HAPPY SUCCESSFUL ENDING......After all it wasn't technically the locations negligence that a/my rental wasn't readily available. Dueces U-Haul representative's.........Keep up the good work

Rosa Surrency  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Barber  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melissa Hill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Stanfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thkenya Owens  |  First Impressions 
Rating:
4.0

Andrew, Ron, Nate, Gezelle and Alisha were all very pleasant and assisted me in a professional manner all the time. Some others were very rude and unpleasant to talk to. Some are no longer there some are.

Rena Coleman  |  Overall Experience 
Rating:
1.0

I was tired from the move and the long drive, and it took another 2 hours to get the location of the storage unit after I arrived. This was supposed to be taken care of for me at the location where I picked up the truck. Plus, U-Haul sent me to 4 different locations before I was able to get the truck that I had reserved a week in advance. The people were all nice, but you guys had your wires crossed on both end's and it ended up costing me time and money. Not Good!

Wayne Barteau  |  Online Move In 
Rating:
5.0

The manager was very helpful and pleasant

JERI GINSBERG  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Chris Christian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William O'HALLORAN  |  First Impressions 
Rating:
1.0

I lost thousands of dollars in merchandise due to flooding that the did not take responsibility for, while my product was paid for to be stored in your building that flooded out and damaged my product I will never use U-Haul again if I can help it

James Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BILL DUTTON   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARALICE CASTELLOW  |  Overall Experience 
Rating:
5.0

Completely satisfied with the services provided by U-Haul at the Broward Blvd location. If at anytime in the future, I need storage I will always use U-Haul services for price, location, quick access to stored items, cleanliness, size and customer service support provided by the Broward Blvd location.

Valerie Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pieper Green  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antoine Patterson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

doris jean pierre  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felecia Pratt  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

PAULETTE GORDON  |  Overall Experience 
Rating:
3.0

While miving out storage My furniture has water damage from the flood. How do I go about that. I do/did have insurance. I need to know how do I got about that. Water damage.

Kierra Thomas  |  Overall Experience 
Rating:
5.0

Isabel and the team at this particular store are super friendly and knows how to handle stressful customers.

manuel lugo  |  First Impressions 
Rating:
5.0

Great place, great people Geselle is on top of everything and everybody

MARK AUGUSTINIAK  |  First Impressions 
Rating:
1.0

I was flooded out and my stuff was damaged and I got no reimbursement and that was sad.

Anthony Burke  |  Overall Experience 
Rating:
1.0

The storage doesn't have any AC. It isn't clean at all. And it has roaches, I immediately left and requested a refund. Didn't even move in unit.

Antenique Mckenzie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominique Mckinnie  |  First Impressions 
Rating:
3.0

Units flood. That’s the only reason I wouldn’t recommend them.

HARRY HILL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CALVIS BOYKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jacqueline green  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

akilah harriott  |  Overall Experience 
Rating:
5.0

Thanks again...

JAMES ODOMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Memphis Williams  |  Overall Experience 
Rating:
1.0

After the flooding you could have help ppl but instead you wait a week to tell us about.. after paying $234 then you let me know! I lost everything and you couldn't be bothered to let us know.. I had to rent a truck n move all my property off of yours. I will never use U-Haul again after what you've done.. charging ppl who needed to move and ruining all my property.. i truly hate you n will always tell anyone who asks why I'll never use your service ever again. I can't believe what a POS you have become.

marcie quimby  |  Overall Experience 
Rating:
5.0

I would recommend this storage facility to my family & friends.

tarnette miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BREE ROWE  |  First Impressions 
Rating:
5.0

Reasonable and friendly.

JACOB MORITZ  |  Overall Experience 
Rating:
5.0

Great service!

Todd Wallace  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

HARRY HILL  |  First Impressions 
Rating:
4.0

One issue worker was rude on my move out day.

KRISTINO SMITH DAVIS  |  Overall Experience 
Rating:
5.0

Friendly and professional

Janina Hartasanchez  |  First Impressions 
Rating:
4.0

Very good at solving problems and turning a bad situation to positive

James Jones  |  First Impressions 
Rating:
5.0

Very busy location, Keep up the good work.

Nephtuin Rosario Rivera  |  First Impressions 
Rating:
1.0

I have had an EXTREMELY BAD EXPERIENCE with UHAUL. Not only are the employess RUDE but they are NOT HELPFUL. Ultimately after having heart failure and being behind on my rent they AUCTIONED MY ONLY BELONGINGS for a past due balance. I SEE A LAWSUIT COMING.

WILLIAM ORBAN  |  Overall Experience 
Rating:
5.0

Great staff..walking me to the storage where i put my belongings at..

VICTOR WILLIAMS  |  First Impressions 
Rating:
5.0

Staff was really helpful and went above and beyond for accommodating my needs. Great service!

Maria Florez  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

LATASHA GORDON  |  Overall Experience 
Rating:
1.0

I notice after going threw my boxes the roof leak water all over my items

SHANNON ROKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MORIAH AUGUSTINE-PALMER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elke Berry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kaitlin Gentry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina Shellman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zoleila DelaRosa  |  First Impressions 
Rating:
5.0

Good Good

kevin Hughes  |  Overall Experience 
Rating:
5.0

Nice employees very helpful would recommend to friends and family.

John Castor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alberta wiggin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Clarissa Pique  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vittorio Caputo  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

SheryL JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kierra Thomas  |  First Impressions 
Rating:
3.0

my unit was not set up with my lock in the unit.. it was hard to find the unit initially because it was a inside unit.. tammy the cleaner/janitor was very helpful and showed me the process with everything.

Kaitlin Gentry  |  Online Move In 
Rating:
5.0

Andrew goes above and beyond , he’s amazing!

Tameika Martin  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JULIE NOLTION  |  Overall Experience 
Rating:
2.0

I had bugs all throughout my boxes. I had to throw out clothes as well due to moisture. My 80in TV no longer works or my Xbox 1. I suppose due to moisture. Not happy at all. Great staff. Hours were nice. But everything else was a mishap.

SIRE REFFNER  |  Overall Experience 
Rating:
4.0

There should be more carts/dollys

Carlyle Kersellius  |  Overall Experience 
Rating:
1.0

Was not able to access unit, and had to put extra miles and charge of an additional day plus gas plus I was given a ticket of $75 for leaving a U-Haul overnight.

JESSICA DEMAREE  |  Overall Experience 
Rating:
5.0

Thank you for the great service.

NANCY BELONY  |  Overall Experience 
Rating:
5.0

There were 2 employees that made up for everything bad that happened since I left U haul in Virginia. One was Tammy who cleans the storage facilities. She gave me directions and helped me when the first storage didn't work .Then there was Eric who made my experience fabulous. I swore I would never use your company again .Then those two fantastic people changed my mind .You should promote both of them .EXCELLENT CUSTOMER SERVICE. Thanks for letting me give them a rating of A+. They are employed at the u-haul facility in Fort Lauderdale on 2800 Broward Blvd .

Elke Berry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacson Scutt  |  First Impressions 
Rating:
4.0

I did find the layout challenging. Perhaps more, discrete signage would have helped.

claudette hinds  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brenda Brunson  |  Overall Experience 
Rating:
5.0

People that work there are very nice

Dru Melville  |  Overall Experience 
Rating:
5.0

Miss June was extremely helpful in guiding me through my rental process. Very professional and knowledgeable

Natarish Bacon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JODI ANN EPPS  |  Overall Experience 
Rating:
2.0

Never gotten a chance to speak to a store representative. The storage fee was extremely too expensive. Terrible experience.

SHONAYE WRIGHT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RASHAWN NTI  |  Overall Experience 
Rating:
5.0

Very nice, friendly, and helpful!

Wanda Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH SCHELL  |  First Impressions 
Rating:
3.0

The light haired male was on a long personal call in the back office while 2 customers waited. He finally came out and logged into the computer at 745am!!! A young black male came screeching into the lot and I ran to the side at 730am. Hard to figure how to get in, glad someone helped me.

Denise Harmon  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cristal Steele  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Koni Johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MELVIN FORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

felix strong  |  Overall Experience 
Rating:
3.0

Not to complain since 1999 through this date

YVES PIERRE  |  First Impressions 
Rating:
5.0

Flawless experience & very friendly staff…

Jan Coman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUDYARD DAVIS  |  Overall Experience 
Rating:
5.0

I moved from Virginia to Florida with my toolbox in tow and I arrived and needed help unloading my toolbox from the trailer and I believe the manager ( Jackson)? Stepped up and got a fork lift to help me out I couldn’t believe and didn’t expect it at all but the facility and all the employees were awesome and easy going and made my experience with u haul well worth it !!!! Thanks guys and gals!!!!

Kenneth Parsons  |  Overall Experience 
Rating:
5.0

Sometimes seemed it was not staffed enough…people working were great, just not enough of them and too long to wait for service at the counter..

Kevin Yaremchuk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alberta wiggin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH WELCH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise Heywood  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHONAYE WRIGHT  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jonhda Clark  |  Overall Experience 
Rating:
5.0

Thankfully that I where available to get storage in my time need thanks u very much

PATRICIA BURROUGHS  |  First Impressions 
Rating:
5.0

I have rented trailers several times and rented a 15 foot truck one time. The people that work there are the nicest and friendliest people. I don’t know how you find such good people to work for you, very helpful and extra patient.

Dru Melville  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

walter williams  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Roshonda Exantus  |  Overall Experience 
Rating:
5.0

Great

jasmaine smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY Gutierrez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA ANN WATKIN  |  Overall Experience 
Rating:
5.0

Very nice, friendly, professional, and Mikel (not sure of spelling) was very helpful. I appreciate it. Thank you!

Wanda Rivera  |  First Impressions 
Rating:
4.0

The wait time within these places to get a truck or a unit takes forever. I sat inline for almost 30-45mins. Just to get my truck let alone my unit when coming back down to Miami from Jacksonville. Both locations were long wet times. Other then that. Yes. The staff was great. The prices are fair. I appreciate you guys for the help of my move. 💯

SIRE REFFNER  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Justin Letro  |  Overall Experience 
Rating:
3.0

i JUST EMAILED THE GM THE MAN AT THE DESK SAID NO UNITS AVAILABLE WHEN WE FOUND THE ONE I RESERVED WAS TOO SMALL. TAMMY AND THE LADIES RESCUED ME AND GOT THE LARGER UNIT, I WANTED TO DIE, EXTREMELY DEVASTATING KNOWING YOU HAVE A 20' TRUCK FULL AND NO WHERE TO GO. THANK YOU FOR HELPING ME LADIES. TAMMY VERY KIND AND PROFESSIONAL.

Denise Harmon  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

MICHAEL SHAHEEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Napolean Ross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Still  |  Overall Experience 
Rating:
5.0

I love this place☺️

DELORIS ALLEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Opal Smith  |  First Impressions 
Rating:
5.0

Service was great, however I did underestimate the space I needed and I will have to cancel the reservation.

Timothy Still  |  First Impressions 
Rating:
5.0

The entire team was friendly, and efficient, especially Ms. Arnold.

Larry Peters  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROLANDA YANCEY  |  Overall Experience 
Rating:
5.0

Eric took care of me ;he was very professional and attentive;thanks so I’ll do recommend that store to mi friends

Julio Echevarria  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LADDY BALDWIN  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Alessia Cabrini  |  Overall Experience 
Rating:
1.0

UNIT TO SMALL , DOOR WOULD NOT OPEN TO LET ME IN UNIT ALREADY HAD A LOCK ON IT

Linda Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dermott Patterson  |  Overall Experience 
Rating:
1.0

I originally scheduled my storage unit with Sentry, an affiliate of U-Haul I was directed to by a U-Haul employee over the phone. I went to complete my reservation, driving one hour in the 20 foot box truck with auto transport, and they informed me that they would not honor the first month free promotion that came with my rental arrangement. I needed to call and make a new reservation, which I did. I drove another half hour to the new location. When I arrived at the Broward Boulevard location, employees locked the doors at five minutes to closing and refused to help me. I had arranged for not only my storage unit, but also to leave the truck and auto transport there instead of my original drop off location. I called customer service who instructed me to leave it there and come back. I cam back the next day and the only available storage unit was smaller than I originally requested and there was no way I could fit my things in it. I asked for my original size and was directed to a phone call on an employees phone with Chuck Seeds, who I was told is the general manager. This man offered to have me come back the next day to resolve the issues with him. I asked about my time and gas, he got rude with me and accosted me for leaving the truck where I did then hung up on me abruptly. I am discouraged from interacting with anyone with this company now. They have either been unhelpful and impatient, or outright rude and unprofessional.

Amanda Williams  |  First Impressions 
Rating:
5.0

You have an very beautiful staff they all are very nice and they are so friendly.

Diane McBride  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip Sturrup  |  First Impressions 
Rating:
5.0

This is not my first moving experience! This Uhaul storage at 2800 West Broward Blvd. has the best employees! From the moment I walked in they all gave me a big welcoming smile. My family and I had travel during dawn to get there early since it was just us 3. All the employees where very nice. It has been a long time that you see employees actually working with a good attitude. I usually never put comments, but people only tell about the negative so I just want to tell all the team at this place “good job”!!! Thank you!!!!!

Samuel Martinez Soto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dermott Patterson  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Fiona Mackenzie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Powell  |  Overall Experience 
Rating:
3.0

The homeless people were walking around on the premises, despite having security.

RONNIE WHITE  |  Overall Experience 
Rating:
5.0

J’ai bien aimé la propreté des lieux, le coût abordable , la sécurité des lieux et les gens sympathiques.

Denis Roberge  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denise Heywood  |  First Impressions 
Rating:
5.0

Your stuff are very dedicated.

LLOYD CHAMBERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christine conti  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andre Gagnon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GREGORY SMITH  |  Overall Experience 
Rating:
5.0

The lady who works in the storage her name is Betty helped me with finding my storage and how to use my code to get in the facility

vegenie nemorin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catryna Bryan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard smith  |  First Impressions 
Rating:
2.0

The first person who helped me was obviously having a terrible day, because she had a hissy fit and actually walked away from her post and left me standing there. Eric then came and helped me square everything away and he was very help helpful and professional. I unfortunately remember having a similar experience to this in the past at this very same Uhaul location, possibly even the same person that initially 'helped' me, or just a coincidence that someone else could be just as bad as her.

Theodosios Voyatzoglou  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ashleigh Graham  |  Overall Experience 
Rating:
5.0

Lisa was great !!!!

MARLON BYRANT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra Chin  |  Overall Experience 
Rating:
5.0

Very good service overall. Thanks everyone !

MARIA BARRAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

orville clare  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

WISTERIA THOMPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

valentina giraldo  |  Overall Experience 
Rating:
4.0

Everything was smooth. For the truck rental. I had to cancel the storage - had a 10x15 rental and the entrance door was pretty small for my belongings. It wasn’t the roll up door.

Joseph somai  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VLADIMIRV STEPANOV  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine Garvin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAZORA MALLORY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELICIA RALPH  |  Overall Experience 
Rating:
5.0

Very pleased. Thank you very much .

Mary Howell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FABIAN CARRILLO  |  Overall Experience 
Rating:
1.0

I advised an employee that the unit has been emptied and the lock has been removed. I have continued to be charged for the unit for the last 3 months and now they have sent it to collections. I have tried time and time again to contact the facility but have been unsuccessful in getting ahold of them. I have been forwarded to a call center and they stated they have left messages and that they would get ahold of me and they never did. I am extremely unhappy with these services. I am not in the area to simply stop in.

Marco Portal  |  Overall Experience 
Rating:
3.0

Was thinking because I did everything online I could just go but was told I still had to check into the office and kept getting different information from different staff when I would ask questions.

Luis Salgado  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

laraine alexander  |  Overall Experience 
Rating:
5.0

Alissia has helped every time I went in and all 3 times she went above and beyond to help me. She is a key asset to the uhaul on Broward . If and when I go back for my next move I will ask for her.

Michial Nielsen  |  Overall Experience 
Rating:
5.0

Great customer service and knowledgeable staff. Would recommend to others.

Lisa Jackson  |  Overall Experience 
Rating:
5.0

Ms. Betty was very friendly and she was extremely helpful to assist me with my accommodations. Ms. Betty is also very detailed orientated in educating me on how to enter the U-Haul storage facility. Ms. Betty also save me time and informed me the steps need to return U-Haul at different location. This process made it very convenient for me regarding I had to travel back out of town.

danielle lucas  |  First Impressions 
Rating:
5.0

I've used U-Haul storage three different times and have been completely satisfied with their service each time. I made the mistake of using a cheaper alternative to U-Haul and lost thousands of dollars of artwork when the roof leaked during a heavy rain. That was a costly mistake that I won't make again. The next time I need the a storage facility I will again use U-Haul and recommend you do the same.

Chuck Ellison  |  Overall Experience 
Rating:
1.0

They charged me another months rent after I checked out two days before my contract expired. No refund as of yet. $117.00.

Sam Wood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Sheehan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marcus Kent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Customer Courtesy is top of the line. Thank you!

Lisa Levitt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Howell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

catherine thomas  |  First Impressions 
Rating:
5.0

The staff was very helpful

Ebony Sneed  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Denys Galindo  |  Overall Experience 
Rating:
5.0

My access code did not work. No front line staff were on duty to help. Everyone was professional and courteous, however.

LARRY SULTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan Hicks  |  First Impressions 
Rating:
1.0

The storage get completely wet and all our belongings were ruined.

Camilo Rodriguez  |  Overall Experience 
Rating:
5.0

Also My sister have been with uhaul for six years uhaul is Great

ERICA WEBB  |  First Impressions 
Rating:
5.0

Very customer friendly staff.

Cheryl Hill  |  Overall Experience 
Rating:
5.0

Awesome service!

TRENTON POTTER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tranasia Barley  |  Overall Experience 
Rating:
5.0

The only thing I would suggest is to maybe provide an option for people to assist the movers in unpacking id needed an for the workers to either say yes or no to get an additional pay or tips. I needed one person to assist me in unpacking but the employees were not allowed to assist. I would not mind paying additional cost. Maybe you can implement something similar.

Paul Anglin  |  First Impressions 
Rating:
3.0

The storage unit floor was not clean I was glad I had plastic on my furniture. There is no light and It was supposed to have A/C in the unit, It was very HOT! The movers I had did a much better job than the last ones!

Deeann Dezeray  |  Overall Experience 
Rating:
3.0

There are not enough open storage spaces.

CHRISTINA WILKERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIA RODRIGUEZ  |  First Impressions 
Rating:
5.0

Super helpful group of people on a holiday weekend

SCOTT USHER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine Garvin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexander Alperovich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jimmy mcclendon  |  Overall Experience 
Rating:
5.0

Great staff. They were super helpful and everything was very easy and smooth

MICHAEL PALMER  |  First Impressions 
Rating:
5.0

Betty was extremely helpful!

JAMES LONGLEY  |  First Impressions 
Rating:
5.0

Andrew was fantastic. Also the nice young lady at counter was super friendly.

Michial Nielsen  |  First Impressions 
Rating:
4.0

I really liked this facility compared to others I’ve used in the past. The employees were very helpful and professional.

ESTHER MURAGA  |  Overall Experience 
Rating:
5.0

The people were kind and helpful

Mark Unger  |  Overall Experience 
Rating:
5.0

Muy contento como desde hace más de 15 años uso esta instalaciones

Curtis Ray  |  Overall Experience 
Rating:
1.0

The area I wanted was not accessible for the furniture I wanted and no other space was provided by management . This was overall a disaster. Because no space was available, no space was available and accessible, I had to immediately had to go to Salvation Army to get rid of furniture. I lost $3,000 in furniture. The manager at facility called other Uhaul location, but the answer was the same. No space available. Hence, your computer system and management made false claims about availability of rental space and I paid the price for your mistake.

ANDRE DUPONT  |  First Impressions 
Rating:
5.0

I will recommend u haul to families and friend for moving storage and rental trucks. I was very satisfied. W MJ

WILLIE JONES  |  Overall Experience 
Rating:
1.0

You told me I would have a storage space. However, the area for storage was cramped and not accessible for putting in furniture. I was not provided the space I requested and I was not provided a larger area that I needed. This was a total failure and I had to get rid of all the furniture. I lost $3,000 of furniture because of your mistake. I will never use or attempted to use facility ever.

ANDRE DUPONT  |  Overall Experience 
Rating:
5.0

The staff was very helpful in the situation I was in.

Miguel Dowdy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darcel carter  |  First Impressions 
Rating:
5.0

Very helpful and convient and took care of my needs.

Miguel Dowdy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica Lovett  |  Overall Experience 
Rating:
5.0

Your employees Alicia is very excellent 👍

daniel thibault  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Prohaska  |  First Impressions 
Rating:
5.0

Betty was extremely friendly. I wish there was more to say in that regard however, the other women working the front had more than enough attitude to go around. I was rudely yelled at about wearing a mask when entering in spite of two employees who were walking around and through the store repetitively not wearing one. And in spite of the mandate being lifted. During my initial opening of the storage unit and return of the Uhaul the women I was dealing with was grumpy and seemed distracted. Overall, hire more people like Betty who are happy and excited to help you with your needs.

julia whitt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pauline Allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bianca Grant  |  Overall Experience 
Rating:
5.0

This Broward Blvd facility is my go to location for storage, truck rental and the most respectful staff. Thank you

Lisa Levitt  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

julia whitt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Dungan  |  First Impressions 
Rating:
2.0

the staff was not friendly

GUILLERMO ROMERO  |  Overall Experience 
Rating:
5.0

Betty was very helpful and amazing!!

Silvio Toranzo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TYRONE SMITH  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

subrina johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chuck Ellison  |  Overall Experience 
Rating:
5.0

N/A

Quinta Tebo  |  Overall Experience 
Rating:
5.0

Great

LATOYIA mcclover  |  Overall Experience 
Rating:
5.0

Thankful to have had a place to keep.our things while we settled into a new home. Very clean and well maintained.

Krissa Ericson  |  Overall Experience 
Rating:
3.0

people nice. ALWAYS a line, have to wait EVERY time in Florida. booking the truck was awesome. Very convenient. The storage unit i used had an air conditioning pipe running thru the ceiling. the floor was always wet. Luckily, i could leave that area clear. Also when I went to remove my stuff, they had locked me out and said the reason was I had to use a U-haul purchased lock. I will NEVER use U-haul again for anything until that changes. Your policy sucks!

Kathleen Tweed  |  Overall Experience 
Rating:
5.0

The two guys that you sent me where very nice to me. Thay did a very excellent job

Marie Mercier  |  First Impressions 
Rating:
5.0

Thank you Michael and staff for your assistance, you guys were awesome! Definitely will be referring this location to anyone who needs professional and prompt service.

Thomasina Roberts  |  Overall Experience 
Rating:
5.0

Good crew!!

Francis FRANK Ward  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

linda Bing  |  Overall Experience 
Rating:
5.0

Very neat no problem

betty turner  |  Overall Experience 
Rating:
5.0

I was attended to with in a few seconds of entering the building and my rental was handled smoothly.

Krissa Ericson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria Freeman  |  First Impressions 
Rating:
5.0

Amazed with the level of customer service, professionalism and service. Mike Brown, the manager, is just a great leader to his staff. I am grateful to have found this location.

Jay Taylor  |  First Impressions 
Rating:
5.0

The service was excellent and the staff was very professional helpful and friendly and they work fast, I would highly recommend the 2800 Broward location!

Carolina Patro  |  Overall Experience 
Rating:
1.0

I was charged for a storage that I was told by the manager that I would not have to pay the the storage that I was moved from and then I was charged for a dolly that I never received and also the manager told me that he would take care of and didn't. So I would never recommend this Uhaul or storage. HORRIBLE

Tiffany Permenter  |  Online Move In 
Rating:
1.0

My overall subpar experience at this location can be approved with a better hiring profile. The staff that I've had the most unfortunate interaction with, don't seem to have graduated high school or barely skated by. I understand various unpredictable emotions have been promoted due to the pandemic. However, basic friendly (even if it's fake) communication is so lacking with the staff I've interacted with handling my storage needs. When I first arrived to this location after a lovely drive from Dallas, Texas (with my 6' x 12' Van Trailer attached to my Kia Sportage - contract # 23023104), Alicia Mitchell made a clerical error with my return date. No biggie, it can be resolved and the $80 overcharge was later refunded. My contact person's name was entered incorrectly because Alicia didn't bother to confirm the information. I understand it can be slightly difficult to understand someone who's wearing a mask, if you don't care to try. I'm an epidemiologist and I work in hospitals where we communicate clearly with masks on, while tending to patients lives. She could have turned her screen for me to view the information and confirm its accuracy, or printed out a document to confirm with me but, that's the past. Again, no biggie, but she failed to confirm my access code number. That long drive from Dallas by myself was quite taxing. Here I am ready to unload all my stuff, just need to open the door. But here's Alicia complicating a simple procedure that kindergarteners can do with ease. The issue was later resolved. My last interaction with the staff at this location finally came September 4, 2020. Contract 788052-117382 for all the deets. I had the utmost displeasure to be served by Zaria Johnson. She asked how she could help me and for my name. She located me in her computer and asked me if I knew I had to be there by 12pm. I told her, "no, I just flew in". She replies, "oh you flew here, from where?". Perplexed, not understanding the relevance of this; I tell her "Virginia". She continues, "Oh well you were suppose to be here by 12pm". I chuckle while saying, "well I got here when I got here" and I shrugged my shoulders (It's about 3pm at the time). She directs me to where I can pull my car to, and I remind her (because paying attention is seemingly not a requirement in the hiring profile for the employees I interacted with), that I don't have a car, I have a unit here. Which she should have seen in her system when she located me, but Zaria doesn't do well with paying attention. If she had, she should have been able to conceptualized that I was emptying out unit 1313, transporting those items to the U-Box and moving it to Virginia. Subsequently, she would have informed me that once I empty out my storage unit, utilize that same lock to lock my U-Box when I'm finished. But! That didn't happen. I was not informed I needed to lock the U-Box. When she walked me and my brother to the U-box (after, I suppose, her attempt to chastising me for being "late", not sure - didn't ask didn't care, fresh off the plane and we had a full storage unit to empty; in the 90 degree heat as we walked to their garage, where Zaria showed us where the U-Box is), she removed the velcored tarp from the box, opened the box and said here you go and went back inside. No instructions. No "come back inside to check out or be sure to do this", nothing no instructions whatsoever. So when I received a voice message from the manager Michael Brown the following day - after I returned back home to Virginia, that my U-Box needed a lock, I just knew these mini property managers that work here do not have the proper hiring profile to do this job successfully. I will say that Michael Brown was very attentive and patient when listening to me about my experience with his staff. To remedy the issue with the lock, he provided a lock free of charge for the U-Box, and I made arrangements for the key to be delivered to me. I appreciate him for this and for acknowledging the bad customer service that he wasn't pleased to hear about. It should come as no surprise that I will never return to this location, and even though I live in Virginia, I will most definitely tell others not to come here - if they can avoid it.

Laura Nnadi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jones Morrell  |  Overall Experience 
Rating:
1.0

Overall it was ok. Too expensive!. Customer Service needs to be revaluation, you have some good pearls, Andrew is a great Customer Service person, but they have some very young girls that aren’t good at all. They spend more time in there personal phone, & ignoring customers in line. It used to be a great place before,!

FELIPA GERCER  |  Overall Experience 
Rating:
5.0

The Staff service was above and beyond, He was very helpful provided information and explained everything in detail, excellent customer service, very professional.

Carolina Patro  |  First Impressions 
Rating:
5.0

Keep up the good work.

Norma Chance  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Selina Jones  |  First Impressions 
Rating:
5.0

Staff deserve raises!!!

Scott Campbell  |  First Impressions 
Rating:
5.0

The young lady who I was very nice

Valencia Woods  |  First Impressions 
Rating:
5.0

The unit was secure, but not well lit. There is no light in the unit. (2058) The entire staff was WONDERFUL!! The restroom was always clean. I point this out, because I've never seen a restroom THAT CLEAN at a storage facility...Thank You!😊👍

Dywnette Potter Mallard  |  Overall Experience 
Rating:
5.0

After dealing with so many rude people in DC over the past week it was so refreshing and appreciated to deal with Mr. Brown and his staff! Mr. Brown took his time to “tour” the facility and to show me how everything works . I couldn’t be more pleased. Thanks U-Haul Broward!

NORRISA TWORKOWSKI  |  First Impressions 
Rating:
4.0

Staff was very helpful

Theresa Santiago  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELIPA GERCER  |  First Impressions 
Rating:
5.0

Well spoken personnel and great attitude.

Adolfo Castillo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer James  |  Overall Experience 
Rating:
2.0

The unit was very small for all that money. I'm disappointed the door had problem from day one. They replaced the doors before I removed my stuff and I found a lamp shade of mine very dirty. Never using your storage facility again.

ALEX BADEAU  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

betty turner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benny Estrella  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eddie Cornileus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lady DI Design INC  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Gossett  |  First Impressions 
Rating:
5.0

Thank you for everything...

Luis Luzuriaga  |  Overall Experience 
Rating:
4.0

Everything was fantastic except for the parking. The lot felt completely overfull with trucks and trailers and often it would be difficult to park or even pass through the lot.

Caitlin Mallick  |  Overall Experience 
Rating:
5.0

A great experience as always.

Lady DI Design INC  |  First Impressions 
Rating:
2.0

The parking lot is way too crowded. I had a drive up unit that was always blocked by Uhual equipment. It was very difficult to maneuver through the parking lot, in order to load and unload- I had to keep moving my car to allow people by. For the month rental, I may have actually driven up to my unit a total of two times. It’s just way too crowded and inconvenient for a unit to be priced for almost $200 a month.

Samantha Parish  |  Overall Experience 
Rating:
5.0

You're very helpful experience very friendly I give a 5 stars

ISIAH MILTON  |  First Impressions 
Rating:
5.0

The manager Mr Michael is great he always goes above and beyond for his customers.. He always goes above and beyond to resolve any issues to make it easier on the customers

Javaro Munnings  |  Overall Experience 
Rating:
1.0

I'm giving you a horrible review because of two employees there they did know how to do their job correctly as far as customer service it took me two and a half hours to get my truck because of them

Stafford Segree  |  Overall Experience 
Rating:
5.0

My visit today, was EXCELLENT! Thank you Ms. Eddi, Ms. Leslie, Ms. Buffy and Mr. Deon (I really hope I have his correct name). ALL are BLESSINGS to the customers of this company.

Dywnette Potter Mallard  |  First Impressions 
Rating:
3.0

One of the young ladies was very welcoming and not open to helping me the app to pick up my truck or even locate the truck.

Sandra Minnis  |  Overall Experience 
Rating:
5.0

everithing excellent

Ricardo Costa Santos  |  Overall Experience 
Rating:
5.0

Super helpful, and nice Uhaul team at this Broward blvd location! Thank you for all your help!

Daniel Cheslar  |  Overall Experience 
Rating:
5.0

Very helpful.

Ian Wennerstrom  |  First Impressions 
Rating:
3.0

Unit was clean but the free lock promised when renting online was not in the Unit and the person up front had no clue about the free lock offer.

Hawathia P Wilson  |  Online Move In 
Rating:
5.0

Mikes whole staff were exceptional. Rob and his front counter staff did everything they could to help and make my time useful.

Joseph Openshaw  |  Overall Experience 
Rating:
5.0

Everyone was very friendly

LaEtta Lowe  |  Overall Experience 
Rating:
5.0

Lovely and very professional people. It was a pleasure to do business with then.

Luis Loureiro  |  First Impressions 
Rating:
5.0

Great help with professional people! Thank you very much!

Daniel Cheslar  |  First Impressions 
Rating:
5.0

Great service

JOANEL FILIUS  |  Overall Experience 
Rating:
4.0

I only have 2 less than positive comments: 1) It would have been nice if temps had been 76 or lower during the summer months. 2) Lights should stay on when customers are working in their unit.

Wendy Garfinkle  |  Overall Experience 
Rating:
4.0

None at this time

Jennifer James  |  First Impressions 
Rating:
5.0

The Customer service at this Uhaul location was Amazing. The Manager and the workers were very Nice, Helpful, & Careful. They were Great multitaskers & I highly recommend!!

CLESHAI COOK  |  First Impressions 
Rating:
5.0

I truly recommend anyone to this location if you ever need U-haul... 2800 W Broward Blvd FORT LAUDERDALE,FL 33312

jackson Cassamajor  |  Overall Experience 
Rating:
5.0

I did have to wait long

LaEtta Lowe  |  First Impressions 
Rating:
5.0

They were humble enough to let me explain my concerns first and they was not rude to me. That let me talk and they listen. And the problem that i thought i had was resolve. U-Haul is a great place .

Tuesday Pope  |  First Impressions 
Rating:
5.0

Omg , I was impressed because people figure uhaul is just to rent trailers , vans and trucks but the storage impressive. The staff listened and was so helpful

SHANTELL COLLINS  |  First Impressions 
Rating:
5.0

Muy atentos y diligentes ademas de amables

Fabio Sissa  |  First Impressions 
Rating:
4.0

Great service, staff friendly, no complaints.

Edna Simms  |  First Impressions 
Rating:
5.0

The light nearest my storage unit was activated by motion. When I would visit my storage to remove/add items, I would have to stop frequently to activate the light. A non-motion light could fix this.

NAILAH NEWKIRK  |  Overall Experience 
Rating:
4.0

did not know I had moved out????...where are my things..No one contact me about my things...

charlotta mullings  |  Overall Experience 
Rating:
1.0

I was paying for on-site parking for my trailer and was damaged on 3 occasions and still they have not taken responsibility for it in Ft. Lauderdale.

ANGELA LEWIS Eischen  |  Overall Experience 
Rating:
5.0

simone simpson was my cashier and did everything in her power to make me feel comfortable and always choosing you guys as my primary storage or truck rental .

Derwin Campbell  |  First Impressions 
Rating:
5.0

It was 👍

JIMMY BELLO  |  Overall Experience 
Rating:
4.0

N/a

Nicole Logan  |  First Impressions 
Rating:
5.0

The staff are excellent and very helpful! I would highly recommend this facility.

Pam Snow  |  Overall Experience 
Rating:
5.0

good move in experience

shirley soto  |  First Impressions 
Rating:
5.0

The staff is efficient, professional and Michael the manager is EXCELLENT.

Crystal Waite  |  First Impressions 
Rating:
5.0

Always great

Cheryl Wright  |  First Impressions 
Rating:
5.0

Everything was so smooth. Every person we interacted with was friendly and helpful. The storage unit was clean and easily accessible

sharron wagner  |  First Impressions 
Rating:
5.0

👌😃

Margot Davis  |  First Impressions 
Rating:
4.0

Online Rescheduling for U-Box reservations need attention Program attention.

PETER FOTO  |  Overall Experience 
Rating:
5.0

The staff at this location Broward Boulevard are amazing. They help you with everything that you need; they work with you with every issue that may arise as we all know some things don't go as planned

Lisa Levitt  |  Overall Experience 
Rating:
5.0

N/A

JULIUS SHELL  |  First Impressions 
Rating:
5.0

Super friendly!

Taha Zaffer  |  Overall Experience 
Rating:
3.0

Very kind and helpful people but the process was not very efficient. Be patient and laugh at the chaios.

Toni Jernigan  |  Overall Experience 
Rating:
5.0

Good service

LECLERC GILLES  |  Overall Experience 
Rating:
1.0

very bad service, the manager was very rude to many of the customers. They showed me the wrong storage unit, and issued me the wrong uint. i put my lock on it and the cut it off without telling me.

Alphonso Miller  |  First Impressions 
Rating:
5.0

Good service

LECLERC GILLES  |  First Impressions 
Rating:
3.0

The customer service is extremely slow at this location with people in line waiting with sometimes only one representative to help.

Paul St Denis  |  Overall Experience 
Rating:
4.0

The facility on Broward blvd was great. However, I rented a truck from the Hollywood blvd location and that was a bad experience. I was over charged and still haven't received money back yet.

Brendon Anti  |  Overall Experience 
Rating:
3.0

Facilities are great-lousy customer service

Spencer Harrell  |  Overall Experience 
Rating:
4.0

Thank you

raymond sauve  |  Overall Experience 
Rating:
5.0

The word “excellent “ is inaccurate when describing my OVERALL experience with this location, and your superb staff services!... The word I will use is: A W E S O M E.... AWESOMELY GREAT! Thanks :-)

Elsa Paris  |  Overall Experience 
Rating:
1.0

That was the worst experience I’ve ever had from picking up the truck in Clearwater to getting a storage moving out was horrible the staff one member was completely stoned and I’m sorry to say it I wa

may kateb  |  Overall Experience 
Rating:
1.0

1. When I arrived, I had to wait 30 mins to access my UBox. 2. The store closed at 5pm and moved my Ubox without telling me, even after I tried to explain that the UHaul email stated I had until 6pm.

Diones Adorno  |  Overall Experience 
Rating:
5.0

This location was very efficient, friendly and knowledgeable. Mike was very easy to work with and helpful. I'd rate this place 5 stars any day. Made my life easy.

Ian Bernhard  |  Overall Experience 
Rating:
5.0

The staff was so helpful, professional and polite.

Cynthia Brown  |  Overall Experience 
Rating:
4.0

Additional late fees were exaggerated

Ronald Lapierre  |  Overall Experience 
Rating:
4.0

Great service assistant Manager and her staff.

Robertson Sylvain  |  Reservation 
Rating:
3.0

Everything was great

Taffany Graham  |  Overall Experience 
Rating:
2.0

I'm annoyed and amazed at how frustrating my UHaul experience was. When I called to schedule my move, they could not locate my pods or account information. They cost me money and time I didn't have.

Stephanie Weigle  |  Overall Experience 
Rating:
4.0

I have been happy with my past rentals but as far the U-Box goes it could be better managed. For some reason the staff had issues with locating my U-Box each time i called to make some arrangement.

PETER FOTO  |  Overall Experience 
Rating:
5.0

Great customer service!

VANESSA PUGH  |  Reservation 
Rating:
3.0

U-Haul is too expensive truck rental is too expensive it's cheaper up north cost me too much money could not pay my bill at home because I had to pay almost $700 to get home from your truck and you di

Jacquline Blount  |  Overall Experience 
Rating:
5.0

Everything was professanlly kept with a friendly manner!

ST LUKE BAPTIST CHURCH  |  Overall Experience 
Rating:
3.0

The faculty does not allow for prorated rent which is very discouraging.

Veronica Allen  |  Overall Experience 
Rating:
4.0

Thanks without the storage I don't know what I would have done.

Roger Keely  |  Overall Experience 
Rating:
5.0

My experience was EXCELLENT. The woman who helped me, Nikki Johnson, postponed her break (to get something to eat because she was starving) so that I didn’t have to wait in line. THAT IS TRUE SERVICE.

Cristina Gonzalez  |  Reservation 
Rating:
4.0

Bad customer service I received when I called to book my truck

lupi gonzalez  |  Reservation 
Rating:
4.0

It was a rocky start but all I can say is Leslie at the Broward location was more then pleasant to work with!

Brianna Cummings  |  Reservation 
Rating:
5.0

The staff was friendly and knowledgeable.

TINA PENNINGTON  |  Overall Experience 
Rating:
3.0

I have mixed comments - The staff was amazing - When emptying my unit I found that there were roaches everywhere. I had to get rid of most of my things including my bed, staff hugged me when I cried.

Joannie Carlson  |  Overall Experience 
Rating:
4.0

.

Teresa Fitzgerald  |  Overall Experience 
Rating:
1.0

UHaul you ALL suck so bad! Worst experience ever!

Gordon Levine  |  Overall Experience 
Rating:
5.0

All staff was very friendly and helpful. The facility was at capacity w/ reservations pending but they still found a way to accommodate our storage needs so that we could unload and return our trailer

Meagan Nehls  |  Overall Experience 
Rating:
4.0

I would recommend this facility

leatheis reliford  |  Overall Experience 
Rating:
1.0

This was by far one of the worst experiences of my life. My unit was robbed within 2 weeks. Then when I was trying to gather information the staff acted as if I was bothering them. So I reached out

brandon Maravich  |  Overall Experience 
Rating:
5.0

I enjoyed using your equipment and storage unit and use you again in the near future

sean simmon  |  Overall Experience 
Rating:
5.0

The people at this facility really got to know me and were super helpful whenever i needed anything. I've had HORRIBLE experiences at other facilities and this was is far above the rest.

Michelle Adams  |  Overall Experience 
No reviews have been submitted for this location.

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