-
Chona Espina- North Carolina NC
- Fayetteville
- 28303
Customer Reviews for U-Haul Moving & Storage at Bragg Blvd
Services at this Location:
Contact Us
5400 Bragg BlvdFayetteville, NC 28303
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
DERRICK WHITAKER | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MARY JENKINS- Rating:
- 5.0
Customer did not leave a comment.
Joshua Pierson- Rating:
- 5.0
Customer did not leave a comment.
Bruce Thompson- Rating:
- 5.0
Customer did not leave a comment.
Ali Al- Rating:
- 5.0
Customer did not leave a comment.
RICO CLAY- Rating:
- 4.0
Customer did not leave a comment.
Kevin Bavaria- Rating:
- 4.0
Customer did not leave a comment.
ANTHONY ROBINSON- Rating:
- 5.0
Outstanding service, everything was perfect. Entire staff was extremely helpful and friendly. Way to go U-Haul.
james kearney- Rating:
- 3.0
Make it easy to drop the trailer while loaded... Spending a few non travel days mid trip and not wanting the trailer attached the whole time, it is very difficult to drop and reattach as is.
Jeremy K Jacks- Rating:
- 5.0
Everything was good,
Denise Simpson- Rating:
- 5.0
Super friendly. My husband and I needed a van for an hour to move a couch and they had multiple vans available.
Stephanie La Jara- Rating:
- 5.0
Walt an tiyana have great customer service
Patricia Dorsey- Rating:
- 3.0
First I moved out Feb 25 before my unit was due not the 3/ 16. We tried to call u on Feb 25 and as always the phone is routed to somewhere else u never get anyone to pick up at your office. But we talked to customer service who put it into your notes that we have moved out and I guess no checks the notes, so we kept getting calls about a unit that we no longer were in. Just wish someone would pick up the phone better and customer wouldn’t have to go through things
Troy Brown | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sharath Palled- Rating:
- 5.0
Customer did not leave a comment.
Lynard hedgepeth- Rating:
- 5.0
The uhaul workers were friendly and helpful.
Juliette Taliaferro-Brooks- Rating:
- 4.0
Let the customer know that the online employees can be great help during after hours..
Gloria Bethea- Rating:
- 5.0
Customer did not leave a comment.
Megan Reyes-Ventura- Rating:
- 5.0
Customer did not leave a comment.
Gregorio Robles Velez- Rating:
- 5.0
Customer did not leave a comment.
Juan Chevere-Cruz- Rating:
- 5.0
good keep going
raushan Kumar mahato- Rating:
- 5.0
Customer did not leave a comment.
Andy Campbell- Rating:
- 5.0
Customer did not leave a comment.
Elvin Highsmith- Rating:
- 5.0
Great people awesome service
Frankie Ray- Rating:
- 4.0
Customer did not leave a comment.
CHARLES CROWDER- Rating:
- 5.0
Customer did not leave a comment.
Simone Epps | Overall Experience- Rating:
- 5.0
I spoke with Tiffany and a Professional Black male employee who were great to me with EXCELLENT CUSTOMER SERVICE!!!
Vickie Davis | Overall Experience- Rating:
- 3.0
Charges me multiple times after a set price was established causing my bank to go negative currency waiting on my refund for the extra chargers
Scott Henderson- Rating:
- 5.0
Customer did not leave a comment.
Elizabeth Bechtel- Rating:
- 4.0
Customer did not leave a comment.
Roy Washington Jr.- Rating:
- 4.0
Customer did not leave a comment.
Charles Brame- Rating:
- 1.0
The employees were moving in slow motion. No one was friendly. The line I waited in was unacceptable. They assigned me a trailer that wasn't there. They had to reassign another trailer which took even more time. Those employees made your company look bad. I have rented from UHaul many times. I normally don't fill out surveys but you need to know that you have big problems at this location.
William Martin- Rating:
- 5.0
Everything was great.
THOMAS MYERS- Rating:
- 2.0
Yea they seem little over whelmed at some points. Took about a hour to get processed with 3 people in front of me. Trailer door was kinda stiff also
Kenatha Chery- Rating:
- 5.0
Customer did not leave a comment.
Alexander Velez Maldonado- Rating:
- 5.0
My Only Complaint Was Someone Lied About How Much Gas Was In Vehicle, So Glad I Took Pictures, Before Leaving Lot ...
Teresa Harris- Rating:
- 5.0
Customer did not leave a comment.
ROY WASHINGTON | First Impressions- Rating:
- 5.0
Love the people who work at this office always nice & curtiious helpful...
Pamela stokes | First Impressions- Rating:
- 5.0
The hood was not closed and began to fly up when we got on the highway.
Kathy Smith- Rating:
- 5.0
Customer did not leave a comment.
Cheryll Cooper- Rating:
- 5.0
Nothing
Juandinitria Tate- Rating:
- 5.0
Hire more staff
Celeta Harris- Rating:
- 5.0
Was awesome
sherry thompson- Rating:
- 5.0
Customer did not leave a comment.
Jerome Faulk- Rating:
- 3.0
Customer did not leave a comment.
Fikree Williams- Rating:
- 4.0
Customer did not leave a comment.
david peacock | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JASMINE NORTHAM | First Impressions- Rating:
- 1.0
They got me a stolen vehicle charge when I paid to travel and I couldn’t drive back and I tried to return to different U-Haul they said no .it was a hurricane and everything
Keira Murchison- Rating:
- 5.0
Customer did not leave a comment.
Debra Leonard- Rating:
- 5.0
Customer did not leave a comment.
Velma Clanton | Overall Experience- Rating:
- 5.0
Pleasantly surprised at the service with this location now. Still slow if you have to go inside and wait because there’s only one person in there but drop off was super quick with the mobile app.
Christy Ellinger- Rating:
- 5.0
Ask returning customers if there address has changed.
Corliss Parson- Rating:
- 5.0
Customer did not leave a comment.
Jeffrey Ference | Overall Experience- Rating:
- 5.0
Keep doing what you're doing. My experience was great. Thank you to all that assisted during my visit. They were all friendly, and knowledgeable.
Clautenna Saunders- Rating:
- 5.0
Customer did not leave a comment.
Brandon Gowen- Rating:
- 5.0
Customer did not leave a comment.
DEMITRIC OWENS | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Ricelle Legall- Rating:
- 5.0
Customer did not leave a comment.
Billy Hudson- Rating:
- 5.0
You will see me back there again I will Rent A U-haul again.
ralph china- Rating:
- 5.0
Customer did not leave a comment.
Mark Arbuckle- Rating:
- 5.0
Continue to provide excellent customer service that I received.
Harvey Wilson- Rating:
- 5.0
Customer did not leave a comment.
Shaka Locke- Rating:
- 5.0
Great customer service team. Everyone was extremely polite and helpful.
JAMYIA CROSS-DARDEN- Rating:
- 5.0
Customer did not leave a comment.
Al Al Lahabi- Rating:
- 4.0
1) ONLINE CHECK-IN: I recommend reviewing that process from the customer's viewpoint ad re-wording parts. Example: it is very frustrating to see the word "OPTIONAL" on a task when completing this ahead of time, but then to be told at check-out that the task is actually required. 2) LOCATION: (+) staff were very helpful and offered quick solutions to issues (-) trailer I rented had broken glass in the bed (not a little) & other trash items (-) truck fuel was 1/8 tank less than what staff said at check-out but I filled in tank to match written amount
John McIntyre- Rating:
- 5.0
Customer did not leave a comment.
Zenna Martinez- Rating:
- 5.0
Customer did not leave a comment.
Fabio Villavicencio- Rating:
- 5.0
Customer did not leave a comment.
Rudolph Haire- Rating:
- 5.0
Customer did not leave a comment.
Cassandra Best- Rating:
- 5.0
Customer did not leave a comment.
Emma Williams- Rating:
- 5.0
Customer did not leave a comment.
Kenneth Little- Rating:
- 5.0
Customer did not leave a comment.
Zhu Yang- Rating:
- 5.0
Customer did not leave a comment.
Brett Weatherston- Rating:
- 5.0
I had the best service ever.And I thank you for your service and help.
RAY HILL- Rating:
- 5.0
Customer did not leave a comment.
Melvin Teel- Rating:
- 5.0
Everything was great
Clark Rodgers- Rating:
- 3.0
Customer did not leave a comment.
Catherine Simmons- Rating:
- 5.0
Customer did not leave a comment.
BELEN VANDEBRAKE- Rating:
- 3.0
Customer did not leave a comment.
Rudie Rouse- Rating:
- 5.0
Used this location several times. Always a great experience
Micah Roberts- Rating:
- 4.0
Customer did not leave a comment.
Olalekan Lawal- Rating:
- 5.0
Customer did not leave a comment.
tara ingram- Rating:
- 5.0
Very friendly staff. Truck was in great condition.
Tyler Burris- Rating:
- 4.0
Truck need some front end work but was drivable and reliable. Check in and out were 100 percent easier than last time I used UHaul. Definitely a change for the better.
Dennis Smillie- Rating:
- 5.0
Customer did not leave a comment.
Tonya Tyler- Rating:
- 3.0
Customer did not leave a comment.
JEFFREY Barretta- Rating:
- 5.0
More staff members would speed up the process, but it was quicker than usual this time. I will always use this location. It is actually very good.
William Clements- Rating:
- 5.0
Was very happy with the service and support from this U-haul and location I turned in truck.
Robert Speir- Rating:
- 5.0
Customer did not leave a comment.
April Dendy | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL SANCHEZ- Rating:
- 5.0
Customer did not leave a comment.
Carlos Davila- Rating:
- 5.0
Customer did not leave a comment.
Alfred Spriggs- Rating:
- 2.0
Customer did not leave a comment.
Fabiola Hilerio- Rating:
- 4.0
Customer did not leave a comment.
michael smith- Rating:
- 5.0
Customer did not leave a comment.
Melody Evans- Rating:
- 4.0
Customer did not leave a comment.
Mark Olson-Jones- Rating:
- 5.0
Customer did not leave a comment.
Abria Macdonald- Rating:
- 4.0
My bill was often wrong but ennnnhhh
GEORGE GRAY | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
leslie hicks- Rating:
- 2.0
The customer service rep was frustrated that she had no help. She was also annoyed that it took a while to find the SafeTrip over something else.
jeffery wludyka- Rating:
- 1.0
Waited 40 min to check out vehicle, reducing the amount of time (24 hours) I would have to utilize the truck to move. Customer service also initially did not want to change our terrible high-pitched squeaking dolly, but finally relented after showing and demonstrating how terrible it sounded. When checking in the truck, no one was present to check us in, and we had to walk and look around for a rep. Will never come back to this location.
Katrina Fung- Rating:
- 4.0
I had to wait for them to clean the truck and then I was waiting in the cold and no one informed me that the truck was ready.wasted time on my rental for them not being ready. I don't get a receipt for the rental and they were supposed to Emil it to me.
Lindell Lofton- Rating:
- 4.0
Whoever the short haired white dude was that was there needs to work on his customer service. He’s rude and absolutely needs to be taught manners.
Daniel Rhodes- Rating:
- 1.0
Let start with the flooding that happened to some units. I have permission for them to check my unit. Fortunately my things weren't affected. I went to get my things out tonight and everything was covered in some sort of sand/ dirt or something. Then I come in to tent my truck and the payment system took $100 off of my card for the attendant to say the payment didn't process. He then calls tech support which we waited 30 mins for to answer. They get on the phone AMF days my payment was canceled in their system even though it fully processed out of my account. They then tell me I need another form of payment and it may take up to 5 days for my $100 payment to be refunded back to me. I won't EVER use Uhaul again. And I definitely won't recommend them to anyone EVER. One last thing, 2 out of their 3 computers was down. Just sad.........
Sharonda Houston | Overall Experience- Rating:
- 1.0
Make sure all your systems are working for the rental process. Make sure no maintenance lights are on in your trucks. Make sure you don't take customer's money and say it never processed to them Make that customer wait 5 days for you to refund what you say didn't process
Sharonda Houston- Rating:
- 5.0
Customer did not leave a comment.
Justin Brigman- Rating:
- 5.0
The staff was very helpful and they quickly provided me excellent service. I will DEFINITELY RECOMMEND this location to anyone seeking uhaul support.
Charles Leonard- Rating:
- 5.0
Well lite area for night time drop off.
Mark Slaughter- Rating:
- 5.0
Customer did not leave a comment.
Arthur Croker- Rating:
- 5.0
Customer did not leave a comment.
YOLANDA OBIE- Rating:
- 5.0
Customer service is good and Hospitality was great
Betty Ferguson- Rating:
- 5.0
Customer did not leave a comment.
MELODY GORDON- Rating:
- 4.0
Customer did not leave a comment.
THIERRY MARTIAL TADJUIDJE SIMO | First Impressions- Rating:
- 3.0
I reserved a climate control unit a month prior to me moving my stuff into storage. On the day of my move- in, I found out my storage unit was given away. I had to settle for a non climate control storage unit. Due to that change some of my furniture was damaged.
Pamala Cribb | Overall Experience- Rating:
- 1.0
Lies over charges watch your bills and if your military definitely watch your bills with them
Jeffrey Meier | Overall Experience- Rating:
- 3.0
I was charged a full month's rent ($177.00) for literally 3 days. I did reach out to dispute this and was told I still had to pay the full month's rent. I ended up renting a moving truck from another company because I was so disappointed in uhaul. Never again and I will not recommend uhaul.
Darlene Powell | Overall Experience- Rating:
- 5.0
It was three years that I was with U-Haul and never had a problem except the price kept going up other that Thank you U-Haul for everything.
Susan Morales | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Belinda Davis | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
elena hendren | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
IRVIN RICHARDSON | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Courtney Harrell | Overall Experience- Rating:
- 5.0
Great great great all the way around
Pamela stokes | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
swannie robinson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
marlena cadogan | Overall Experience- Rating:
- 5.0
Great service. Easy to operate. Storages are secure and hauling equipment is reliable and affordable.
Fredrick Stone | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
DEBRA BERRIDGE | Overall Experience- Rating:
- 5.0
Just wish I could’ve had just one more week so my stuff wouldn’t get auctions while being down on my luck
Rosezett Jones | Overall Experience- Rating:
- 4.0
Thank you Kim
Samantha Grover | Overall Experience- Rating:
- 5.0
Manager Kim was Always nice & willing to cooperate.
RIMICA GRACE | Overall Experience- Rating:
- 1.0
The manager at this location is not nice at all.
PAMELA DAVIS | Overall Experience- Rating:
- 5.0
The staff very friendly love love Lori SHES very kind and helpful. And I don’t know the young man name that helped me he was a BIGG help as well and he drives the Grey Jeep he’s a sweet heart . Thanks to the two of them
Tasha Wortham | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
VANESSANOEMI FINLEY | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
brittany wheeler | Overall Experience- Rating:
- 5.0
Kim was awesome
WAYNE SPARROW | Overall Experience- Rating:
- 5.0
The staff and manager was excellent with great service.
THOMAS RASHEED | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tera kemp | First Impressions- Rating:
- 2.0
Worst uhaul storage I have ever used. Moved my stuff to another facility.
Christine Daniels | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jeremy French | Overall Experience- Rating:
- 1.0
It was the worst ever i was in the hospital from having surgery and had proof and told them them and they auctioned my stuff off they told me i was good and still did it
Charlene Jones | Overall Experience- Rating:
- 5.0
Lost a lot when the units flooded, but that was not uhauls fault
julia jones | Overall Experience- Rating:
- 1.0
I recently made a trip from Texas to North Carolina, after 14 years, to finally get my keepsakes out of storage and clean out the storage unit. My entire 3 bedroom house was contained in this storage unit, and I was extremely excited to finally go through these old memories, or so I thought. Upon arrival, I found that my lock has been cut and my unit has been moved. That was problem number 1, why was my unit moved? Finally, after speaking to management and explaining that I shouldn't be charged for the lock and key when I have my key on me, and the lock was cut without my knowledge, and without me present, the management allowed me to move forward without paying for that lock. Now, the maintenance man drilled out the lock, and I rolled up the unit door. At which point, my jaw dropped. My entire 3 bedroom house was dwindled down to a few boxes on one of the walls, a few trash bags, and a couple pieces of broken furniture. Everything else was gone! My beds, Livingroom sets, dining sets, 3 bedroom sets, most of my boxes of stuff; everything was gone. I immediately contacted the management and was met with even more questions. Nobody seemed to have any answers. As management went over the situation, I started looking at what I had left. As I opened boxes, I found mold, mildew, and rat/mouse infestations in the remaining boxes. Out of my storage unit, I was able to scrape together less than one medium sized tote of stuff to take home with me. This included about a quarter of my service awards, one class A jacked with ribbons, half of my baseball cards I had as a child, and maybe 20 of my 500-1000 pictures. Everything else was destroyed. Management got back to me while at the unit. Apparently there was a hurricane that went through in 2016, and my unit was underwater. They moved my unit and threw away everything that was wet. The unit was essentially a total loss. I have been paying for this unit for 14 years. Why couldn't they tell me that my unit was underwater and everything was destroyed? UHauls answer to this? We tried to contact you. Really!?!?! You sure have the ability to send me a bill, verify I paid it, and call when payments are going up, but you can't contact me to tell me everything in my unit has been destroyed by a hurricane?!?!?!?! REALLY!!!!! Anyway, I continued to pay the bill thinking everything was fine with my unit for an additional 7 years. Afterall, what I don't know keeps them getting paid for the unit. What did management tell me? I need to submit an insurance claim, and they will need an itemized list of everything destroyed. How am I supposed to produce an itemized list of everything in that storage unit when it was an entire 3 bedroom house, especially trying to remember 14 years ago, and they 95% of it away without my knowledge? Now, the insurance garbage I have been dealing with. I tried to contact the insurance carrier for Uhaul , the one that handles the claims, and literally never heard anything. Nobody answered the phone, nobody emailed me, nobody returned the call. I left voicemail after voicemail, and no replies. I tried for weeks to no end, and finally gave up. I guess the way insurance claims work is if nobody answers the phone, I guess my claim cannot be submitted. No submitted claim means no refund for 14 years (7 minimal) and repayment of the furnishings for an entire 3 bedroom house. To answer your question, "Please rate your overall experience storing with U-Haul?" I wouldn't do business with Uhaul if they literally got on their knees and begged me. The audacity to send me that question, after my experience, Uhaul should be absolutely ashamed.
JOSEPH LEE PLUNKETT | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jennifer Chapman | Overall Experience- Rating:
- 3.0
Older storage but staff makes it great.
Christine Daniels | First Impressions- Rating:
- 3.0
I was sent a bill for dumping and i still had 3 days left on my unit
Jennifer Vasquez | Overall Experience- Rating:
- 5.0
Worked with me when I was behind, highly recommended, good customer service:)
Elizabeth Owens | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Akeil Lettsome | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lashanda Ladson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
BRANDIE ABRAHAM-MCCREARY | Overall Experience- Rating:
- 3.0
My storage locker was mistakenly opened/lock removed by staff. I was informed and told that I received a new lock and the new keys would be FedEx to me at my present location. That was over three (3) months ago. I have made numerous inquiries regarding receipt of new keys for my storage. As of May 30, I still have not received those keys and I am unable to travel right now. I sincerely request this situation be corrected so that I have access to my property in storage that I am paying rent for each month.
ANNA MELVIN | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Martin Torrence | Overall Experience- Rating:
- 5.0
I am excited that U-Haul is now offering this service. It is extremely convenient, having all your needs met in one location. If I ever have storage needs, I am definitely giving U-Haul the first consideration.
Roxanne Senior | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Markish Lyons | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Chandra Williams | Overall Experience- Rating:
- 5.0
I really appreciated that the storage was onsite, so we got the truck empty and left the truck at the same site. Extremely convenient!
Roxanne Senior | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
ALEX MINTON | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Victoria Baker | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
GUILLERMO AYERBE | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
alexia whaul | First Impressions- Rating:
- 5.0
Very helpful
DARRIUS BLANEY | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
shamicka Klusty | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Hannah Jones | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Justin Smith | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
george Burton | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jameelah Tolbert | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michea Anthony | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Shirley Bolden | First Impressions- Rating:
- 5.0
Please hightlight the rat poison in red or orange words so people can know it
Mohammad Al Fahel | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Melissa Schultz | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Betty Brown | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Nonetha Mack | First Impressions- Rating:
- 4.0
Decent overall. Storage unit was fine for what it was. Unlit, non climate controlled. Staff was generally helpful until the last visit. But that was having to do with a rental, which they made right.
Lathan Nelson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sean Rowell | Overall Experience- Rating:
- 5.0
Kia went above and beyond to make sure everything was taken care of. That woman is truly a BLESSING and a SUPERWOMAN. She deserves a raise and vacation. Thank you so very much Kia for all your help and hard work. Thank you.
Markish Lyons | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
hatam mohammad | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
CRYSTAL JOHNSON | Overall Experience- Rating:
- 5.0
Everything was okay, and very pleasant , helpful etc.
linda montgomery | First Impressions- Rating:
- 5.0
The owner and staff were very helpful and friendly. Will use this U-Haul for next move and storage!
Jacob Mellott | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Tomirra Thompson | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Daniel Tabisula | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
Tikeisha Knight | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Quatanna Martin | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
BIANCA YVETTE HOSKINS | Overall Experience- Rating:
- 5.0
Everyone was so helpful and understanding. They were able to explain everything where I could understand.
JILL HINDMAN | First Impressions- Rating:
- 5.0
Kim and her staff were awesome during the move and helped with storage units. I will see her in Nov to book a Uhaul and car tow trailer. During horrific self move provided info to complain about the Helping Hand mover service
Penny Cacoulidis | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Rachae Bruce | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
leliani ogburn | First Impressions- Rating:
- 5.0
Walt and Daniel both went over and beyond to assist me!! However everyone there was amazing!! I truly appreciate the amazing service I received!!
Michea Anthony | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
James Pederson | Online Move In- Rating:
- 3.0
Customer did not leave a comment.
Diamond Covington | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Christian Mendez Pagan | Online Move In- Rating:
- 5.0
Your staff were very helpful and professional we rented two trailers and two storage units and couldn’t ask for better service thank you
JOHN TARUS | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Termica Gaines | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Nelcy Luciano | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
David Cole | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Jessica Butler | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
gwendy Jordan | Overall Experience- Rating:
- 5.0
Will always call you when we need to rent
JOHN TARUS | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
DOROTHY POE | Overall Experience- Rating:
- 3.0
Too expensive
Elaine Getman | Overall Experience- Rating:
- 5.0
My storage bill was due in the 18th of each month. When I went to turn in my access key at 9:45am on the 18th, I was told I had a balance for the upcoming month. I was told I would be responsible to pay that month even though I was no longer in the unit. After argument and a phone call to however, I was cleared with a zero balance. Absolutely foolish! I did contact the store to ask what protocol was. I was told I had until close of business on the 18th to pay the unit rent or be cleared out with pictures/video and return of the access key.
Melissa Herrick | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Alice White | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Monica Bailey | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
TARAS RAGGIO | Overall Experience- Rating:
- 4.0
Everything was good until I moved out!!
MELISSA SIBAJA CASTRO | Overall Experience- Rating:
- 5.0
Staff were helpful and knowledgeable. Storage unit was clean and tidy.
ELIZABETH MOREY | Overall Experience- Rating:
- 4.0
Very friendly staff.
TARAS RAGGIO | First Impressions- Rating:
- 5.0
Smooth checkin, friendly and helpful staff, storage unit was clean. I would recommend.
ELIZABETH MOREY | First Impressions- Rating:
- 5.0
You were there when we needed it most. Thanks a million!
Alice White | First Impressions- Rating:
- 5.0
Awesome
kyle avillanoza | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Justin Peterson | Online Move In- Rating:
- 5.0
The staff was nice.
ARRISE SUTTON-DENSON | First Impressions- Rating:
- 4.0
I had a great experience! Very professional staff. My only recommendation is to hire more people to work the registers. There are times where I had to wait in line 30-45 mins just to buy something from the store or ask a question. You are the best Uhaul in town and people know that…but I’d recommend being more customer service focused.
Mary Drilling | Overall Experience- Rating:
- 5.0
Maybe you should improve the concrete ramp at the West end of the storage building with unit #646/5' x 10'. We struggled on this using the cart for a couple loads until we found the ramp on the East end of the building was better suited for use with the cart. Or perhaps putting a sign on the West end that lets people know the East end offers easier access for the cart.
Enedelia Rhode | Overall Experience- Rating:
- 5.0
Excellent.
fredrick howard | Overall Experience- Rating:
- 1.0
When booking the storage , we were told it would be 24/7 all we had to do was enter our access code. I double checked with the representative that had helped me to make sure because we were traveling 4hours to this site. I was assured i would be able to put my things in storage 24/7. We get to the site at around 10:07 and attempt to put in our code. It said access denied- closed. I called the Number on the sign for after hour assistance no answer. I called the U-Haul customer service number and was on the phone with her. She told me we were misinformed and tried to reach out to the gm for me. No answer. We had to camp out in our cars till the storage opened because we couldn’t get in. I am overall very upset, why we the rep who helped us book everything tell us we would have access 24/7 if we didn’t. So frustrating.
Dannielle Fuller | Online Move In- Rating:
- 5.0
Treated respectfully , great customer service
david peacock | First Impressions- Rating:
- 5.0
I love Kim the GM and her whole team
Marquitta Rhodes | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
Cynthia Davis | Overall Experience- Rating:
- 5.0
The best part of my entire moving experience was my interaction with Corey Gailliard. His customer service skills were exceptional!!
Kimberly Voight | First Impressions- Rating:
- 5.0
Storage was great. Where I picked up the trailer was terrible. The wiring harness was cut and I ha to get materials and repair myself. They were no help
chris downey | Overall Experience- Rating:
- 5.0
Clean and organized with friendly staff willing to help in any way possible. Thank you.
GABBATA MAURIVAL | Overall Experience- Rating:
- 5.0
Would have preferred a unit closer to the door. Saw there were ones empty only because they were being cleaned but they could have been reserved. Also would have been nice to have a few more carts. All carts were in use.
Charice Robins | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
tally moving | Overall Experience- Rating:
- 1.0
I only used uhaul thinking it was a reputable company. Only to have irreplaceable personal belongings destroyed simply because I trusted the wrong storage company. I will never be made whole. This has been the worst experience in my lifetime.
Simone Williams | Overall Experience- Rating:
- 3.0
Please fix the gate to storage facility.
GABBATA MAURIVAL | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Donald Grambusch | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
diamonte ugbesia | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Davina Mounds | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James Walker | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Marisa Holliday | First Impressions- Rating:
- 5.0
Keep up the great service
Phill D Coaxum Phill D Coaxum | Overall Experience- Rating:
- 3.0
N/A
MELISSA SIBAJA CASTRO | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lewis Hawkins | First Impressions- Rating:
- 5.0
Kim and Cory were amazing... Had problems with my tow their team made my disastrous 12 hour tow almost bearable. Thank you Kim and Cory and the rest of her staff you guys are the best ..
Sherry Watkins | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Zachary Bennett | Overall Experience- Rating:
- 3.0
Need more help at front desk because lines were long. Took over 20 mins just to drop off key card. But other then that everyone was very respectful and kind.
Lena Bizon | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Bernice Slaughter | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Justin Farson | First Impressions- Rating:
- 4.0
Storge area was well lit but storage room itself had no light. I never went after dark but might be convenient for future renters if it’s cost effective.
Karl Schmitkons | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
ESRUN EDWARDS | First Impressions- Rating:
- 5.0
First good Uhual experience I had in my entire move.
Anicca Cox | Overall Experience- Rating:
- 5.0
The branch manager Kim was always exceptional. I mean everyone is, but she goes well above to make sure your smiling when leaving.
Septemberr Totten | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
jalisa Holiday | Overall Experience- Rating:
- 5.0
The associate that help me was courteous and very professional. He took the time to answer my questions and explained procedures very clearly.
nathaniel wilson | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Jerome Smith | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Terri McLean | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
triberious calhoun | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Anicca Cox | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jacqueline Farmer | Overall Experience- Rating:
- 2.0
Yes I would recommend them if you haul learns how to answer their phones when their customers are calling to let them know that they did take all their belongings out of the unit and that the lock was still there but they want to charge you $117 but they won't answer the phone so that you can let them know when you work everyday and they're closed by the time you get home to inform them that the unit was empty and that they could have taken or cut the lock off if they needed to but nobody answered the phone
stacia McNeill | Overall Experience- Rating:
- 5.0
The staff was wonderful in helping me during my problems at that facility..
Bernice Slaughter | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
JEFFREY HEILFRICH | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
veronica catalanotto | Overall Experience- Rating:
- 5.0
.
Victoria Sonnek | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
donnell campbell | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
CORALYS PAMBLANCO SOTO | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
carolyn powell | First Impressions- Rating:
- 4.0
I was pleased with my selection of Uhaul for storage. It was a pleasant surprise to see the unit and its size. I have more than ample room to store my belongings. The staff treated me very well, answering all my questions. I would highly recommend Uhaul to those looking for self-storage.
RON WHEELER | Online Move In- Rating:
- 2.0
My bill was due in the 22nd of every month. I was able to secure a rental property moving my furniture on the 26th (4) days later to be billed for another month. That is unacceptable plus no at this location is never able to answer the phone. The call center can’t help problems at a particular location. No I would recommend nor use U-haul in the future. Plus I’m paid up until the 22 of April to be advised that the storage 404 is no longer available to me. I didn’t checkout. Bad business and a darn ripoff.
Connie Jackson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
NATHAN MCDUFFIE | Overall Experience- Rating:
- 2.0
I was involved in an auto accident earlier in the year and advised U haul management that I was not able to pay the full unit rental and asked to be but into a smaller unit after a caught the payments up on the first unit. I did so and they didn’t put me in a smaller unit. I just got out the hospital 4 days ago and answered an email in what my intentions were and I asked to make a partial payment and they refused to except that. Than they expressed other alternatives prior to auction and they never offered that as well. So my unit was sold and there was an overage which was due back to me. When I went to see the store manager Ms Kim she was rude and telling me that there was no credit due back to me when in fact there was because the letter clearly stated such credit. She made a big deal of it stating that she didn’t have the cash or she didn’t know how to do a credit. At the end of it she said the corporate office would half to send a check by mail which is fine but why did I half to come and spend an hour in the store for you to tell me this. I tried to call the store several times prior to going into the store. No one answered and I kept getting the stores voice mail. So not a good feeling dealing with U Hall at all. Not a pleasant experience at all. They could of worked out a plan for me especially by me being in the hospital after the auto accident.
Kim Knight | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
julia jones | First Impressions- Rating:
- 5.0
Kim was very courteous and helpful, especially after a bit of a stressful day. She processed me through quickly and even helped to point out where the unit was that I would be using. I would definitely recommend this location to others.
SHAWN TAURONE | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Michelle Feliciano | Overall Experience- Rating:
- 5.0
Great help from the workers
erik Washington | Overall Experience- Rating:
- 2.0
Roof is out dated. My tv stand got damaged by water from the leaking roof so I had to toss it in the trash also 3-5 boxes was soaked with water and had to throw something away
bernardo gonzalez | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Brenda Gregory | Overall Experience- Rating:
- 4.0
Walter was nice, knowledgeable, accurate, timely and a pleasure to work with he made a stressful situation enjoyable .
Jetran Robinson | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ERNESTINE WELLS | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lafayette Johnson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Angela Mickens | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
dwayne faulkner | Overall Experience- Rating:
- 2.0
So there are a couple of things here I would like to say. While the help I received was good, it took forever to get said help. I waited for 45 minutes before seeing the only rep behind the counter (2 days in a row on 09 and 10 Nov). Then on the second day after receiving my card to access the storage I had to wait for it to activate, I was unaware of this. So I tried to access the gate without luck and then went back inside to wait 20 more minutes to be let in by the rep. Also I was not briefed and am not sure how payments occur for storage. Like if it is all auto payments, or if I will be paying for 1st and last month, or need to pay monthly at the location. If that is the case I only need the unit for 2 months and need to end my contract now. So I will also need to read the contract in full to see if these questions are answered there. Other wise I had no issues.
Andrew Reynolds | First Impressions- Rating:
- 5.0
Great costumer service.
Angel Burgos | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michelle Feliciano | First Impressions- Rating:
- 5.0
The staff was extremely professional and helpful. This is one of the best Uhaul locations I've seen.
joshua davis | First Impressions- Rating:
- 3.0
Kimberly Cowan , BB Rhodes and Mister Al need a raise for being shining examples of excellence customer service...They are the only reasons that I will ever use U-haul again..
Jaime Evans | Overall Experience- Rating:
- 5.0
I love U-Haul !
Rosalia lugo | Overall Experience- Rating:
- 4.0
Very clean, secure and safe storage. Just a little pricey over time. Overall really good.
Amberine Brown | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Rachel Lyons | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Terrielle Cunningham | First Impressions- Rating:
- 3.0
The storage was great the truck however was the issue first a tire blew then head gasket all in the same day and then they couldn’t find anyone to transfer truck loads so we did it . The whole experience took a day of our travel with 3 kids and we had a deadline to meet .
Austin Stewart | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
lee martinez | First Impressions- Rating:
- 1.0
She told me my “destination would be changed “ it look like it wasn’t. I’d hate to find out my card is steady being charged for a piece of equipment I’ve turned in and then they don’t even pick up the phone Aisha mickle 202-412-2222
aisha Mickle | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Evelyn Hess | Overall Experience- Rating:
- 5.0
professional and very clean
maurice wharton | Online Move In- Rating:
- 5.0
Yes I would definitely use you all again I also have a storage building on the premises
Loretta Wright | First Impressions- Rating:
- 4.0
Mrs.Kim was very kind. She’s a great manager.
aaliyah milanes | Overall Experience- Rating:
- 3.0
The prices are way To high for the storage building
La Tiffany Faulcon | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Bernice Slaughter | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Crystal Franz | Overall Experience- Rating:
- 4.0
Kimberly coran was very helpful and extremely knowledgeable in am very happy with the service provided by this location. Thanks so much
Christina Pleasant | Overall Experience- Rating:
- 1.0
Everything I left in storage was ruined by leaks and rats 🐀 in the facility
Chris Watson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Christina Pleasant | First Impressions- Rating:
- 5.0
Great facility
Kevin Hill | Overall Experience- Rating:
- 1.0
U hual us corrupt company, they change full rate to customers that use the storage A few days and turn around and rent the storage to the next customer full price, the staff was unfriendly and rude,,
Raymond Weldon | Overall Experience- Rating:
- 4.0
thanks
Bryan carter | Overall Experience- Rating:
- 5.0
Awesome service
Mitchell Hibbs | Overall Experience- Rating:
- 5.0
Everyone was extremely helpful, courteous and professional. Thank you so much for making my move as easy as possible.
Olivia Guy | Overall Experience- Rating:
- 5.0
Excellent services, facilities and staff.
Omar Davila Rojas | Overall Experience- Rating:
- 3.0
Not sure why, but there never seems to be enough customer service representatives at the counter to assist. Maybe hire more help at the counter to cut down the line or wait.
CARLA DAVIS-BUFORD | First Impressions- Rating:
- 5.0
Everything was well
Glenda Eaddy | Overall Experience- Rating:
- 5.0
Great service everything was ready in and out in 15 min
Bryan carter | First Impressions- Rating:
- 5.0
I would recommend this place, each time I needed assistance or a question; always helpful and patient. Thank you.
Samantha Gibbons | Overall Experience- Rating:
- 5.0
Great experience
Yvette Perry | Overall Experience- Rating:
- 5.0
Brenda was very pleasant and helpful Would recommend to others to use this location
April Grinkin | First Impressions- Rating:
- 4.0
We did not have a notice of a move out or auction since 6/17/19. I paid the previous balance of 427.94 on 6/14/19. Why did this happen????? Where did our valuables go?? Who stole our belongings?
ALYSON COLE | Overall Experience- Rating:
- 5.0
Terrific service
Gayland Elliott | First Impressions- Rating:
- 5.0
The 20' van ran well with no issues. We were able to pack a lot into it. Customer service was great at all 3 locations we went to. We loved that we got a free month of storage, too!!!
Eric Dameron | First Impressions- Rating:
- 5.0
Nice staff
April Locklear | Overall Experience- Rating:
- 5.0
Great service, friendly staff!!!
Doug Jensen | Overall Experience- Rating:
- 5.0
Great service!!
Evelyn Hess | First Impressions- Rating:
- 5.0
Everything went smoothly
Jacqueline Farmer | First Impressions- Rating:
- 4.0
The facility at Bragg Blvd was amazing. The only problem I have with UHaul is the wait time on the phone when calling. Why can't U Haul have a call back system when the wait to get a rep is over 5 min
DENNIS E AND MARY BOLAN | Overall Experience- Rating:
- 5.0
We were treated like we were the only customers in the store. Excellent staff.
Terry McCullum | First Impressions- Rating:
- 5.0
Very friendly and professional.
James Eaton | First Impressions- Rating:
- 5.0
You Rock!
ROBERT COX | Overall Experience- Rating:
- 5.0
Quick and friendly customer service. Everyone was so helpful!!!
paula mckoy | First Impressions- Rating:
- 5.0
Very friendly proffessional staff that goes above and beyond what they have to to help people out.very nice people and GM.friendly,helpful,proffessional, need I say more? I highly reccomend.
Jonathan Willard | Overall Experience- Rating:
- 5.0
Very friendly'wantingto help the customer.
Jonathan Willard | First Impressions- Rating:
- 4.0
Storage space met my needs. I wished the gate entry reader was reachable from car.
STEPHEN E BARNETT | Overall Experience- Rating:
- 4.0
Clean, secure, solid staff, no issues. Access at all hours. No hassles when I moved out.
Richard Jacob | Overall Experience- Rating:
- 4.0
Great place
Sylvester Mincey jr | Overall Experience- Rating:
- 5.0
Kimberly answered all my questions and made my moving experience all the better.
Sharmaine Amper-Mcgarrigle | First Impressions- Rating:
- 5.0
Needs more lighting around the storage areas but other than that great
Jasmine Johnson | Overall Experience- Rating:
- 5.0
Excellent customer service! I would not have gone anywhere else.
GARY JIMENEZ | First Impressions- Rating:
- 3.0
N/A
Terrance Eley | Overall Experience- Rating:
- 5.0
Great
Latasha Vereen | Overall Experience- Rating:
- 5.0
Y'all still owe me 19.99 for signing up for auto pay. You didn't remove my late fee!
arkelle elliott | Overall Experience- Rating:
- 5.0
Excellent service and the staff were friendly and helpful.
Abdallah Singletary | Overall Experience- Rating:
- 5.0
The staff was always helpful at Uhaul. They helped me set up storage more than a year ago and made my military move as painless as possible. Thanks!
mohanned elnatour | Overall Experience- Rating:
- 3.0
Employees were courteous and helpful. You just need more help, very busy location. This was a Sunday.
Lisa McCurdy | Reservation- Rating:
- 5.0
Easy to work with.
jane hutson | Reservation- Rating:
- 3.0
good
Laquetta Sulton | Reservation- Rating:
- 1.0
Made a reservation at corporate office for Bragg Blvd location.... after I was informed that U-haul was giving a free 30 day storage to patrons in the path of Hurricane Florence. Down hill from there!
MARIO CAESAR | Reservation- Rating:
- 3.0
Good price for storage and easy to use. Staff had little sense of urgency or commitment, but the overall purpose was met. Thank you.
Cody Wendelin | Overall Experience- Rating:
- 1.0
The wait to get anything done was awful. Not enough staff for that busy of a facility! The staff were very nice. Will go elsewhere for any uhaul needs in the future.
Ryan Townsend | Overall Experience- Rating:
- 5.0
Great Experience
Tiffany Whitney | Reservation- Rating:
- 5.0
One of the best I have seen so far!!!! Would be a great enhancement for the store to build a complex storage at the back with several floors; they have the space to do so. Customer service is great!
MIGUEL QUINTANA | Overall Experience- Rating:
- 5.0
Just want to say thanks for your bussiness
brenda mclean | Overall ExperienceAdditional Services at this Location
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Moving Supplies
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Trailer Hitches
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Propane
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Trucks for Sale
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