Customer Reviews for U-Haul Moving & Storage at Bragg Blvd

4,785 reviews

5400 Bragg Blvd   Fayetteville, NC 28303

(910) 864-2797

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(910) 864-2797

5400 Bragg Blvd
Fayetteville, NC 28303

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

-

Chona Espina 
Rating:
5.0

Customer did not leave a comment.

DERRICK WHITAKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY JENKINS 
Rating:
5.0

Customer did not leave a comment.

Joshua Pierson 
Rating:
5.0

Customer did not leave a comment.

Bruce Thompson 
Rating:
5.0

Customer did not leave a comment.

Ali Al 
Rating:
5.0

Customer did not leave a comment.

RICO CLAY 
Rating:
4.0

Customer did not leave a comment.

Kevin Bavaria 
Rating:
4.0

Customer did not leave a comment.

ANTHONY ROBINSON 
Rating:
5.0

Outstanding service, everything was perfect. Entire staff was extremely helpful and friendly. Way to go U-Haul.

james kearney 
Rating:
3.0

Make it easy to drop the trailer while loaded... Spending a few non travel days mid trip and not wanting the trailer attached the whole time, it is very difficult to drop and reattach as is.

Jeremy K Jacks 
Rating:
5.0

Everything was good,

Denise Simpson 
Rating:
5.0

Super friendly. My husband and I needed a van for an hour to move a couch and they had multiple vans available.

Stephanie La Jara 
Rating:
5.0

Walt an tiyana have great customer service

Patricia Dorsey 
Rating:
3.0

First I moved out Feb 25 before my unit was due not the 3/ 16. We tried to call u on Feb 25 and as always the phone is routed to somewhere else u never get anyone to pick up at your office. But we talked to customer service who put it into your notes that we have moved out and I guess no checks the notes, so we kept getting calls about a unit that we no longer were in. Just wish someone would pick up the phone better and customer wouldn’t have to go through things

Troy Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharath Palled 
Rating:
5.0

Customer did not leave a comment.

Lynard hedgepeth 
Rating:
5.0

The uhaul workers were friendly and helpful.

Juliette Taliaferro-Brooks 
Rating:
4.0

Let the customer know that the online employees can be great help during after hours..

Gloria Bethea 
Rating:
5.0

Customer did not leave a comment.

Megan Reyes-Ventura 
Rating:
5.0

Customer did not leave a comment.

Gregorio Robles Velez 
Rating:
5.0

Customer did not leave a comment.

Juan Chevere-Cruz 
Rating:
5.0

good keep going

raushan Kumar mahato 
Rating:
5.0

Customer did not leave a comment.

Andy Campbell 
Rating:
5.0

Customer did not leave a comment.

Elvin Highsmith 
Rating:
5.0

Great people awesome service

Frankie Ray 
Rating:
4.0

Customer did not leave a comment.

CHARLES CROWDER 
Rating:
5.0

Customer did not leave a comment.

Simone Epps  |  Overall Experience 
Rating:
5.0

I spoke with Tiffany and a Professional Black male employee who were great to me with EXCELLENT CUSTOMER SERVICE!!!

Vickie Davis  |  Overall Experience 
Rating:
3.0

Charges me multiple times after a set price was established causing my bank to go negative currency waiting on my refund for the extra chargers

Scott Henderson 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Bechtel 
Rating:
4.0

Customer did not leave a comment.

Roy Washington Jr. 
Rating:
4.0

Customer did not leave a comment.

Charles Brame 
Rating:
1.0

The employees were moving in slow motion. No one was friendly. The line I waited in was unacceptable. They assigned me a trailer that wasn't there. They had to reassign another trailer which took even more time. Those employees made your company look bad. I have rented from UHaul many times. I normally don't fill out surveys but you need to know that you have big problems at this location.

William Martin 
Rating:
5.0

Everything was great.

THOMAS MYERS 
Rating:
2.0

Yea they seem little over whelmed at some points. Took about a hour to get processed with 3 people in front of me. Trailer door was kinda stiff also

Kenatha Chery 
Rating:
5.0

Customer did not leave a comment.

Alexander Velez Maldonado 
Rating:
5.0

My Only Complaint Was Someone Lied About How Much Gas Was In Vehicle, So Glad I Took Pictures, Before Leaving Lot ...

Teresa Harris 
Rating:
5.0

Customer did not leave a comment.

ROY WASHINGTON  |  First Impressions 
Rating:
5.0

Love the people who work at this office always nice & curtiious helpful...

Pamela stokes  |  First Impressions 
Rating:
5.0

The hood was not closed and began to fly up when we got on the highway.

Kathy Smith 
Rating:
5.0

Customer did not leave a comment.

Cheryll Cooper 
Rating:
5.0

Nothing

Juandinitria Tate 
Rating:
5.0

Hire more staff

Celeta Harris 
Rating:
5.0

Was awesome

sherry thompson 
Rating:
5.0

Customer did not leave a comment.

Jerome Faulk 
Rating:
3.0

Customer did not leave a comment.

Fikree Williams 
Rating:
4.0

Customer did not leave a comment.

david peacock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASMINE NORTHAM  |  First Impressions 
Rating:
1.0

They got me a stolen vehicle charge when I paid to travel and I couldn’t drive back and I tried to return to different U-Haul they said no .it was a hurricane and everything

Keira Murchison 
Rating:
5.0

Customer did not leave a comment.

Debra Leonard 
Rating:
5.0

Customer did not leave a comment.

Velma Clanton  |  Overall Experience 
Rating:
5.0

Pleasantly surprised at the service with this location now. Still slow if you have to go inside and wait because there’s only one person in there but drop off was super quick with the mobile app.

Christy Ellinger 
Rating:
5.0

Ask returning customers if there address has changed.

Corliss Parson 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Ference  |  Overall Experience 
Rating:
5.0

Keep doing what you're doing. My experience was great. Thank you to all that assisted during my visit. They were all friendly, and knowledgeable.

Clautenna Saunders 
Rating:
5.0

Customer did not leave a comment.

Brandon Gowen 
Rating:
5.0

Customer did not leave a comment.

DEMITRIC OWENS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricelle Legall 
Rating:
5.0

Customer did not leave a comment.

Billy Hudson 
Rating:
5.0

You will see me back there again I will Rent A U-haul again.

ralph china 
Rating:
5.0

Customer did not leave a comment.

Mark Arbuckle 
Rating:
5.0

Continue to provide excellent customer service that I received.

Harvey Wilson 
Rating:
5.0

Customer did not leave a comment.

Shaka Locke 
Rating:
5.0

Great customer service team. Everyone was extremely polite and helpful.

JAMYIA CROSS-DARDEN 
Rating:
5.0

Customer did not leave a comment.

Al Al Lahabi 
Rating:
4.0

1) ONLINE CHECK-IN: I recommend reviewing that process from the customer's viewpoint ad re-wording parts. Example: it is very frustrating to see the word "OPTIONAL" on a task when completing this ahead of time, but then to be told at check-out that the task is actually required. 2) LOCATION: (+) staff were very helpful and offered quick solutions to issues (-) trailer I rented had broken glass in the bed (not a little) & other trash items (-) truck fuel was 1/8 tank less than what staff said at check-out but I filled in tank to match written amount

John McIntyre 
Rating:
5.0

Customer did not leave a comment.

Zenna Martinez 
Rating:
5.0

Customer did not leave a comment.

Fabio Villavicencio 
Rating:
5.0

Customer did not leave a comment.

Rudolph Haire 
Rating:
5.0

Customer did not leave a comment.

Cassandra Best 
Rating:
5.0

Customer did not leave a comment.

Emma Williams 
Rating:
5.0

Customer did not leave a comment.

Kenneth Little 
Rating:
5.0

Customer did not leave a comment.

Zhu Yang 
Rating:
5.0

Customer did not leave a comment.

Brett Weatherston 
Rating:
5.0

I had the best service ever.And I thank you for your service and help.

RAY HILL 
Rating:
5.0

Customer did not leave a comment.

Melvin Teel 
Rating:
5.0

Everything was great

Clark Rodgers 
Rating:
3.0

Customer did not leave a comment.

Catherine Simmons 
Rating:
5.0

Customer did not leave a comment.

BELEN VANDEBRAKE 
Rating:
3.0

Customer did not leave a comment.

Rudie Rouse 
Rating:
5.0

Used this location several times. Always a great experience

Micah Roberts 
Rating:
4.0

Customer did not leave a comment.

Olalekan Lawal 
Rating:
5.0

Customer did not leave a comment.

tara ingram 
Rating:
5.0

Very friendly staff. Truck was in great condition.

Tyler Burris 
Rating:
4.0

Truck need some front end work but was drivable and reliable. Check in and out were 100 percent easier than last time I used UHaul. Definitely a change for the better.

Dennis Smillie 
Rating:
5.0

Customer did not leave a comment.

Tonya Tyler 
Rating:
3.0

Customer did not leave a comment.

JEFFREY Barretta 
Rating:
5.0

More staff members would speed up the process, but it was quicker than usual this time. I will always use this location. It is actually very good.

William Clements 
Rating:
5.0

Was very happy with the service and support from this U-haul and location I turned in truck.

Robert Speir 
Rating:
5.0

Customer did not leave a comment.

April Dendy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SANCHEZ 
Rating:
5.0

Customer did not leave a comment.

Carlos Davila 
Rating:
5.0

Customer did not leave a comment.

Alfred Spriggs 
Rating:
2.0

Customer did not leave a comment.

Fabiola Hilerio 
Rating:
4.0

Customer did not leave a comment.

michael smith 
Rating:
5.0

Customer did not leave a comment.

Melody Evans 
Rating:
4.0

Customer did not leave a comment.

Mark Olson-Jones 
Rating:
5.0

Customer did not leave a comment.

Abria Macdonald 
Rating:
4.0

My bill was often wrong but ennnnhhh

GEORGE GRAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leslie hicks 
Rating:
2.0

The customer service rep was frustrated that she had no help. She was also annoyed that it took a while to find the SafeTrip over something else.

jeffery wludyka 
Rating:
1.0

Waited 40 min to check out vehicle, reducing the amount of time (24 hours) I would have to utilize the truck to move. Customer service also initially did not want to change our terrible high-pitched squeaking dolly, but finally relented after showing and demonstrating how terrible it sounded. When checking in the truck, no one was present to check us in, and we had to walk and look around for a rep. Will never come back to this location.

Katrina Fung 
Rating:
4.0

I had to wait for them to clean the truck and then I was waiting in the cold and no one informed me that the truck was ready.wasted time on my rental for them not being ready. I don't get a receipt for the rental and they were supposed to Emil it to me.

Lindell Lofton 
Rating:
4.0

Whoever the short haired white dude was that was there needs to work on his customer service. He’s rude and absolutely needs to be taught manners.

Daniel Rhodes 
Rating:
1.0

Let start with the flooding that happened to some units. I have permission for them to check my unit. Fortunately my things weren't affected. I went to get my things out tonight and everything was covered in some sort of sand/ dirt or something. Then I come in to tent my truck and the payment system took $100 off of my card for the attendant to say the payment didn't process. He then calls tech support which we waited 30 mins for to answer. They get on the phone AMF days my payment was canceled in their system even though it fully processed out of my account. They then tell me I need another form of payment and it may take up to 5 days for my $100 payment to be refunded back to me. I won't EVER use Uhaul again. And I definitely won't recommend them to anyone EVER. One last thing, 2 out of their 3 computers was down. Just sad.........

Sharonda Houston  |  Overall Experience 
Rating:
1.0

Make sure all your systems are working for the rental process. Make sure no maintenance lights are on in your trucks. Make sure you don't take customer's money and say it never processed to them Make that customer wait 5 days for you to refund what you say didn't process

Sharonda Houston 
Rating:
5.0

Customer did not leave a comment.

Justin Brigman 
Rating:
5.0

The staff was very helpful and they quickly provided me excellent service. I will DEFINITELY RECOMMEND this location to anyone seeking uhaul support.

Charles Leonard 
Rating:
5.0

Well lite area for night time drop off.

Mark Slaughter 
Rating:
5.0

Customer did not leave a comment.

Arthur Croker 
Rating:
5.0

Customer did not leave a comment.

YOLANDA OBIE 
Rating:
5.0

Customer service is good and Hospitality was great

Betty Ferguson 
Rating:
5.0

Customer did not leave a comment.

MELODY GORDON 
Rating:
4.0

Customer did not leave a comment.

THIERRY MARTIAL TADJUIDJE SIMO  |  First Impressions 
Rating:
3.0

I reserved a climate control unit a month prior to me moving my stuff into storage. On the day of my move- in, I found out my storage unit was given away. I had to settle for a non climate control storage unit. Due to that change some of my furniture was damaged.

Pamala Cribb  |  Overall Experience 
Rating:
1.0

Lies over charges watch your bills and if your military definitely watch your bills with them

Jeffrey Meier  |  Overall Experience 
Rating:
3.0

I was charged a full month's rent ($177.00) for literally 3 days. I did reach out to dispute this and was told I still had to pay the full month's rent. I ended up renting a moving truck from another company because I was so disappointed in uhaul. Never again and I will not recommend uhaul.

Darlene Powell  |  Overall Experience 
Rating:
5.0

It was three years that I was with U-Haul and never had a problem except the price kept going up other that Thank you U-Haul for everything.

Susan Morales  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Belinda Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elena hendren  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IRVIN RICHARDSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney Harrell  |  Overall Experience 
Rating:
5.0

Great great great all the way around

Pamela stokes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

swannie robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marlena cadogan  |  Overall Experience 
Rating:
5.0

Great service. Easy to operate. Storages are secure and hauling equipment is reliable and affordable.

Fredrick Stone  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DEBRA BERRIDGE  |  Overall Experience 
Rating:
5.0

Just wish I could’ve had just one more week so my stuff wouldn’t get auctions while being down on my luck

Rosezett Jones  |  Overall Experience 
Rating:
4.0

Thank you Kim

Samantha Grover  |  Overall Experience 
Rating:
5.0

Manager Kim was Always nice & willing to cooperate.

RIMICA GRACE  |  Overall Experience 
Rating:
1.0

The manager at this location is not nice at all.

PAMELA DAVIS  |  Overall Experience 
Rating:
5.0

The staff very friendly love love Lori SHES very kind and helpful. And I don’t know the young man name that helped me he was a BIGG help as well and he drives the Grey Jeep he’s a sweet heart . Thanks to the two of them

Tasha Wortham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VANESSANOEMI FINLEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brittany wheeler  |  Overall Experience 
Rating:
5.0

Kim was awesome

WAYNE SPARROW  |  Overall Experience 
Rating:
5.0

The staff and manager was excellent with great service.

THOMAS RASHEED  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tera kemp  |  First Impressions 
Rating:
2.0

Worst uhaul storage I have ever used. Moved my stuff to another facility.

Christine Daniels  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy French  |  Overall Experience 
Rating:
1.0

It was the worst ever i was in the hospital from having surgery and had proof and told them them and they auctioned my stuff off they told me i was good and still did it

Charlene Jones  |  Overall Experience 
Rating:
5.0

Lost a lot when the units flooded, but that was not uhauls fault

julia jones  |  Overall Experience 
Rating:
1.0

I recently made a trip from Texas to North Carolina, after 14 years, to finally get my keepsakes out of storage and clean out the storage unit. My entire 3 bedroom house was contained in this storage unit, and I was extremely excited to finally go through these old memories, or so I thought. Upon arrival, I found that my lock has been cut and my unit has been moved. That was problem number 1, why was my unit moved? Finally, after speaking to management and explaining that I shouldn't be charged for the lock and key when I have my key on me, and the lock was cut without my knowledge, and without me present, the management allowed me to move forward without paying for that lock. Now, the maintenance man drilled out the lock, and I rolled up the unit door. At which point, my jaw dropped. My entire 3 bedroom house was dwindled down to a few boxes on one of the walls, a few trash bags, and a couple pieces of broken furniture. Everything else was gone! My beds, Livingroom sets, dining sets, 3 bedroom sets, most of my boxes of stuff; everything was gone. I immediately contacted the management and was met with even more questions. Nobody seemed to have any answers. As management went over the situation, I started looking at what I had left. As I opened boxes, I found mold, mildew, and rat/mouse infestations in the remaining boxes. Out of my storage unit, I was able to scrape together less than one medium sized tote of stuff to take home with me. This included about a quarter of my service awards, one class A jacked with ribbons, half of my baseball cards I had as a child, and maybe 20 of my 500-1000 pictures. Everything else was destroyed. Management got back to me while at the unit. Apparently there was a hurricane that went through in 2016, and my unit was underwater. They moved my unit and threw away everything that was wet. The unit was essentially a total loss. I have been paying for this unit for 14 years. Why couldn't they tell me that my unit was underwater and everything was destroyed? UHauls answer to this? We tried to contact you. Really!?!?! You sure have the ability to send me a bill, verify I paid it, and call when payments are going up, but you can't contact me to tell me everything in my unit has been destroyed by a hurricane?!?!?!?! REALLY!!!!! Anyway, I continued to pay the bill thinking everything was fine with my unit for an additional 7 years. Afterall, what I don't know keeps them getting paid for the unit. What did management tell me? I need to submit an insurance claim, and they will need an itemized list of everything destroyed. How am I supposed to produce an itemized list of everything in that storage unit when it was an entire 3 bedroom house, especially trying to remember 14 years ago, and they 95% of it away without my knowledge? Now, the insurance garbage I have been dealing with. I tried to contact the insurance carrier for Uhaul , the one that handles the claims, and literally never heard anything. Nobody answered the phone, nobody emailed me, nobody returned the call. I left voicemail after voicemail, and no replies. I tried for weeks to no end, and finally gave up. I guess the way insurance claims work is if nobody answers the phone, I guess my claim cannot be submitted. No submitted claim means no refund for 14 years (7 minimal) and repayment of the furnishings for an entire 3 bedroom house. To answer your question, "Please rate your overall experience storing with U-Haul?" I wouldn't do business with Uhaul if they literally got on their knees and begged me. The audacity to send me that question, after my experience, Uhaul should be absolutely ashamed.

JOSEPH LEE PLUNKETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Chapman  |  Overall Experience 
Rating:
3.0

Older storage but staff makes it great.

Christine Daniels  |  First Impressions 
Rating:
3.0

I was sent a bill for dumping and i still had 3 days left on my unit

Jennifer Vasquez  |  Overall Experience 
Rating:
5.0

Worked with me when I was behind, highly recommended, good customer service:)

Elizabeth Owens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Akeil Lettsome  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashanda Ladson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDIE ABRAHAM-MCCREARY  |  Overall Experience 
Rating:
3.0

My storage locker was mistakenly opened/lock removed by staff. I was informed and told that I received a new lock and the new keys would be FedEx to me at my present location. That was over three (3) months ago. I have made numerous inquiries regarding receipt of new keys for my storage. As of May 30, I still have not received those keys and I am unable to travel right now. I sincerely request this situation be corrected so that I have access to my property in storage that I am paying rent for each month.

ANNA MELVIN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Martin Torrence  |  Overall Experience 
Rating:
5.0

I am excited that U-Haul is now offering this service. It is extremely convenient, having all your needs met in one location. If I ever have storage needs, I am definitely giving U-Haul the first consideration.

Roxanne Senior  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Markish Lyons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chandra Williams  |  Overall Experience 
Rating:
5.0

I really appreciated that the storage was onsite, so we got the truck empty and left the truck at the same site. Extremely convenient!

Roxanne Senior  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ALEX MINTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria Baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO AYERBE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alexia whaul  |  First Impressions 
Rating:
5.0

Very helpful

DARRIUS BLANEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shamicka Klusty   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hannah Jones  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Justin Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

george Burton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jameelah Tolbert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michea Anthony  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shirley Bolden  |  First Impressions 
Rating:
5.0

Please hightlight the rat poison in red or orange words so people can know it

Mohammad Al Fahel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Schultz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nonetha Mack  |  First Impressions 
Rating:
4.0

Decent overall. Storage unit was fine for what it was. Unlit, non climate controlled. Staff was generally helpful until the last visit. But that was having to do with a rental, which they made right.

Lathan Nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Rowell  |  Overall Experience 
Rating:
5.0

Kia went above and beyond to make sure everything was taken care of. That woman is truly a BLESSING and a SUPERWOMAN. She deserves a raise and vacation. Thank you so very much Kia for all your help and hard work. Thank you.

Markish Lyons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hatam mohammad  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

CRYSTAL JOHNSON  |  Overall Experience 
Rating:
5.0

Everything was okay, and very pleasant , helpful etc.

linda montgomery  |  First Impressions 
Rating:
5.0

The owner and staff were very helpful and friendly. Will use this U-Haul for next move and storage!

Jacob Mellott  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tomirra Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Tabisula  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Tikeisha Knight  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Quatanna Martin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BIANCA YVETTE HOSKINS  |  Overall Experience 
Rating:
5.0

Everyone was so helpful and understanding. They were able to explain everything where I could understand.

JILL HINDMAN  |  First Impressions 
Rating:
5.0

Kim and her staff were awesome during the move and helped with storage units. I will see her in Nov to book a Uhaul and car tow trailer. During horrific self move provided info to complain about the Helping Hand mover service

Penny Cacoulidis  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rachae Bruce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

leliani ogburn  |  First Impressions 
Rating:
5.0

Walt and Daniel both went over and beyond to assist me!! However everyone there was amazing!! I truly appreciate the amazing service I received!!

Michea Anthony  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Pederson  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Diamond Covington  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christian Mendez Pagan  |  Online Move In 
Rating:
5.0

Your staff were very helpful and professional we rented two trailers and two storage units and couldn’t ask for better service thank you

JOHN TARUS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Termica Gaines  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nelcy Luciano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Cole  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessica Butler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gwendy Jordan  |  Overall Experience 
Rating:
5.0

Will always call you when we need to rent

JOHN TARUS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOROTHY POE  |  Overall Experience 
Rating:
3.0

Too expensive

Elaine Getman  |  Overall Experience 
Rating:
5.0

My storage bill was due in the 18th of each month. When I went to turn in my access key at 9:45am on the 18th, I was told I had a balance for the upcoming month. I was told I would be responsible to pay that month even though I was no longer in the unit. After argument and a phone call to however, I was cleared with a zero balance. Absolutely foolish! I did contact the store to ask what protocol was. I was told I had until close of business on the 18th to pay the unit rent or be cleared out with pictures/video and return of the access key.

Melissa Herrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alice White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Bailey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TARAS RAGGIO  |  Overall Experience 
Rating:
4.0

Everything was good until I moved out!!

MELISSA SIBAJA CASTRO  |  Overall Experience 
Rating:
5.0

Staff were helpful and knowledgeable. Storage unit was clean and tidy.

ELIZABETH MOREY  |  Overall Experience 
Rating:
4.0

Very friendly staff.

TARAS RAGGIO  |  First Impressions 
Rating:
5.0

Smooth checkin, friendly and helpful staff, storage unit was clean. I would recommend.

ELIZABETH MOREY  |  First Impressions 
Rating:
5.0

You were there when we needed it most. Thanks a million!

Alice White  |  First Impressions 
Rating:
5.0

Awesome

kyle avillanoza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Peterson  |  Online Move In 
Rating:
5.0

The staff was nice.

ARRISE SUTTON-DENSON  |  First Impressions 
Rating:
4.0

I had a great experience! Very professional staff. My only recommendation is to hire more people to work the registers. There are times where I had to wait in line 30-45 mins just to buy something from the store or ask a question. You are the best Uhaul in town and people know that…but I’d recommend being more customer service focused.

Mary Drilling  |  Overall Experience 
Rating:
5.0

Maybe you should improve the concrete ramp at the West end of the storage building with unit #646/5' x 10'. We struggled on this using the cart for a couple loads until we found the ramp on the East end of the building was better suited for use with the cart. Or perhaps putting a sign on the West end that lets people know the East end offers easier access for the cart.

Enedelia Rhode  |  Overall Experience 
Rating:
5.0

Excellent.

fredrick howard  |  Overall Experience 
Rating:
1.0

When booking the storage , we were told it would be 24/7 all we had to do was enter our access code. I double checked with the representative that had helped me to make sure because we were traveling 4hours to this site. I was assured i would be able to put my things in storage 24/7. We get to the site at around 10:07 and attempt to put in our code. It said access denied- closed. I called the Number on the sign for after hour assistance no answer. I called the U-Haul customer service number and was on the phone with her. She told me we were misinformed and tried to reach out to the gm for me. No answer. We had to camp out in our cars till the storage opened because we couldn’t get in. I am overall very upset, why we the rep who helped us book everything tell us we would have access 24/7 if we didn’t. So frustrating.

Dannielle Fuller  |  Online Move In 
Rating:
5.0

Treated respectfully , great customer service

david peacock  |  First Impressions 
Rating:
5.0

I love Kim the GM and her whole team

Marquitta Rhodes  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Cynthia Davis  |  Overall Experience 
Rating:
5.0

The best part of my entire moving experience was my interaction with Corey Gailliard. His customer service skills were exceptional!!

Kimberly Voight  |  First Impressions 
Rating:
5.0

Storage was great. Where I picked up the trailer was terrible. The wiring harness was cut and I ha to get materials and repair myself. They were no help

chris downey  |  Overall Experience 
Rating:
5.0

Clean and organized with friendly staff willing to help in any way possible. Thank you.

GABBATA MAURIVAL  |  Overall Experience 
Rating:
5.0

Would have preferred a unit closer to the door. Saw there were ones empty only because they were being cleaned but they could have been reserved. Also would have been nice to have a few more carts. All carts were in use.

Charice Robins  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

tally moving  |  Overall Experience 
Rating:
1.0

I only used uhaul thinking it was a reputable company. Only to have irreplaceable personal belongings destroyed simply because I trusted the wrong storage company. I will never be made whole. This has been the worst experience in my lifetime.

Simone Williams  |  Overall Experience 
Rating:
3.0

Please fix the gate to storage facility.

GABBATA MAURIVAL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Grambusch  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

diamonte ugbesia  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Davina Mounds  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marisa Holliday  |  First Impressions 
Rating:
5.0

Keep up the great service

Phill D Coaxum Phill D Coaxum  |  Overall Experience 
Rating:
3.0

N/A

MELISSA SIBAJA CASTRO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lewis Hawkins  |  First Impressions 
Rating:
5.0

Kim and Cory were amazing... Had problems with my tow their team made my disastrous 12 hour tow almost bearable. Thank you Kim and Cory and the rest of her staff you guys are the best ..

Sherry Watkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary Bennett  |  Overall Experience 
Rating:
3.0

Need more help at front desk because lines were long. Took over 20 mins just to drop off key card. But other then that everyone was very respectful and kind.

Lena Bizon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bernice Slaughter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Farson  |  First Impressions 
Rating:
4.0

Storge area was well lit but storage room itself had no light. I never went after dark but might be convenient for future renters if it’s cost effective.

Karl Schmitkons  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ESRUN EDWARDS  |  First Impressions 
Rating:
5.0

First good Uhual experience I had in my entire move.

Anicca Cox  |  Overall Experience 
Rating:
5.0

The branch manager Kim was always exceptional. I mean everyone is, but she goes well above to make sure your smiling when leaving.

Septemberr Totten  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jalisa Holiday  |  Overall Experience 
Rating:
5.0

The associate that help me was courteous and very professional. He took the time to answer my questions and explained procedures very clearly.

nathaniel wilson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jerome Smith  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Terri McLean  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

triberious calhoun  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anicca Cox  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Farmer  |  Overall Experience 
Rating:
2.0

Yes I would recommend them if you haul learns how to answer their phones when their customers are calling to let them know that they did take all their belongings out of the unit and that the lock was still there but they want to charge you $117 but they won't answer the phone so that you can let them know when you work everyday and they're closed by the time you get home to inform them that the unit was empty and that they could have taken or cut the lock off if they needed to but nobody answered the phone

stacia McNeill  |  Overall Experience 
Rating:
5.0

The staff was wonderful in helping me during my problems at that facility..

Bernice Slaughter  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEFFREY HEILFRICH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

veronica catalanotto  |  Overall Experience 
Rating:
5.0

.

Victoria Sonnek  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

donnell campbell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CORALYS PAMBLANCO SOTO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

carolyn powell  |  First Impressions 
Rating:
4.0

I was pleased with my selection of Uhaul for storage. It was a pleasant surprise to see the unit and its size. I have more than ample room to store my belongings. The staff treated me very well, answering all my questions. I would highly recommend Uhaul to those looking for self-storage.

RON WHEELER  |  Online Move In 
Rating:
2.0

My bill was due in the 22nd of every month. I was able to secure a rental property moving my furniture on the 26th (4) days later to be billed for another month. That is unacceptable plus no at this location is never able to answer the phone. The call center can’t help problems at a particular location. No I would recommend nor use U-haul in the future. Plus I’m paid up until the 22 of April to be advised that the storage 404 is no longer available to me. I didn’t checkout. Bad business and a darn ripoff.

Connie Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATHAN MCDUFFIE  |  Overall Experience 
Rating:
2.0

I was involved in an auto accident earlier in the year and advised U haul management that I was not able to pay the full unit rental and asked to be but into a smaller unit after a caught the payments up on the first unit. I did so and they didn’t put me in a smaller unit. I just got out the hospital 4 days ago and answered an email in what my intentions were and I asked to make a partial payment and they refused to except that. Than they expressed other alternatives prior to auction and they never offered that as well. So my unit was sold and there was an overage which was due back to me. When I went to see the store manager Ms Kim she was rude and telling me that there was no credit due back to me when in fact there was because the letter clearly stated such credit. She made a big deal of it stating that she didn’t have the cash or she didn’t know how to do a credit. At the end of it she said the corporate office would half to send a check by mail which is fine but why did I half to come and spend an hour in the store for you to tell me this. I tried to call the store several times prior to going into the store. No one answered and I kept getting the stores voice mail. So not a good feeling dealing with U Hall at all. Not a pleasant experience at all. They could of worked out a plan for me especially by me being in the hospital after the auto accident.

Kim Knight  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julia jones  |  First Impressions 
Rating:
5.0

Kim was very courteous and helpful, especially after a bit of a stressful day. She processed me through quickly and even helped to point out where the unit was that I would be using. I would definitely recommend this location to others.

SHAWN TAURONE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Feliciano  |  Overall Experience 
Rating:
5.0

Great help from the workers

erik Washington  |  Overall Experience 
Rating:
2.0

Roof is out dated. My tv stand got damaged by water from the leaking roof so I had to toss it in the trash also 3-5 boxes was soaked with water and had to throw something away

bernardo gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Gregory  |  Overall Experience 
Rating:
4.0

Walter was nice, knowledgeable, accurate, timely and a pleasure to work with he made a stressful situation enjoyable .

Jetran Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERNESTINE WELLS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lafayette Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Mickens  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

dwayne faulkner  |  Overall Experience 
Rating:
2.0

So there are a couple of things here I would like to say. While the help I received was good, it took forever to get said help. I waited for 45 minutes before seeing the only rep behind the counter (2 days in a row on 09 and 10 Nov). Then on the second day after receiving my card to access the storage I had to wait for it to activate, I was unaware of this. So I tried to access the gate without luck and then went back inside to wait 20 more minutes to be let in by the rep. Also I was not briefed and am not sure how payments occur for storage. Like if it is all auto payments, or if I will be paying for 1st and last month, or need to pay monthly at the location. If that is the case I only need the unit for 2 months and need to end my contract now. So I will also need to read the contract in full to see if these questions are answered there. Other wise I had no issues.

Andrew Reynolds  |  First Impressions 
Rating:
5.0

Great costumer service.

Angel Burgos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Feliciano  |  First Impressions 
Rating:
5.0

The staff was extremely professional and helpful. This is one of the best Uhaul locations I've seen.

joshua davis  |  First Impressions 
Rating:
3.0

Kimberly Cowan , BB Rhodes and Mister Al need a raise for being shining examples of excellence customer service...They are the only reasons that I will ever use U-haul again..

Jaime Evans  |  Overall Experience 
Rating:
5.0

I love U-Haul !

Rosalia lugo  |  Overall Experience 
Rating:
4.0

Very clean, secure and safe storage. Just a little pricey over time. Overall really good.

Amberine Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel Lyons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrielle Cunningham  |  First Impressions 
Rating:
3.0

The storage was great the truck however was the issue first a tire blew then head gasket all in the same day and then they couldn’t find anyone to transfer truck loads so we did it . The whole experience took a day of our travel with 3 kids and we had a deadline to meet .

Austin Stewart  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lee martinez  |  First Impressions 
Rating:
1.0

She told me my “destination would be changed “ it look like it wasn’t. I’d hate to find out my card is steady being charged for a piece of equipment I’ve turned in and then they don’t even pick up the phone Aisha mickle 202-412-2222

aisha Mickle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelyn Hess  |  Overall Experience 
Rating:
5.0

professional and very clean

maurice wharton  |  Online Move In 
Rating:
5.0

Yes I would definitely use you all again I also have a storage building on the premises

Loretta Wright  |  First Impressions 
Rating:
4.0

Mrs.Kim was very kind. She’s a great manager.

aaliyah milanes  |  Overall Experience 
Rating:
3.0

The prices are way To high for the storage building

La Tiffany Faulcon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernice Slaughter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal Franz  |  Overall Experience 
Rating:
4.0

Kimberly coran was very helpful and extremely knowledgeable in am very happy with the service provided by this location. Thanks so much

Christina Pleasant  |  Overall Experience 
Rating:
1.0

Everything I left in storage was ruined by leaks and rats 🐀 in the facility

Chris Watson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Pleasant  |  First Impressions 
Rating:
5.0

Great facility

Kevin Hill  |  Overall Experience 
Rating:
1.0

U hual us corrupt company, they change full rate to customers that use the storage A few days and turn around and rent the storage to the next customer full price, the staff was unfriendly and rude,,

Raymond Weldon  |  Overall Experience 
Rating:
4.0

thanks

Bryan carter  |  Overall Experience 
Rating:
5.0

Awesome service

Mitchell Hibbs  |  Overall Experience 
Rating:
5.0

Everyone was extremely helpful, courteous and professional. Thank you so much for making my move as easy as possible.

Olivia Guy  |  Overall Experience 
Rating:
5.0

Excellent services, facilities and staff.

Omar Davila Rojas  |  Overall Experience 
Rating:
3.0

Not sure why, but there never seems to be enough customer service representatives at the counter to assist. Maybe hire more help at the counter to cut down the line or wait.

CARLA DAVIS-BUFORD  |  First Impressions 
Rating:
5.0

Everything was well

Glenda Eaddy  |  Overall Experience 
Rating:
5.0

Great service everything was ready in and out in 15 min

Bryan carter  |  First Impressions 
Rating:
5.0

I would recommend this place, each time I needed assistance or a question; always helpful and patient. Thank you.

Samantha Gibbons  |  Overall Experience 
Rating:
5.0

Great experience

Yvette Perry  |  Overall Experience 
Rating:
5.0

Brenda was very pleasant and helpful Would recommend to others to use this location

April Grinkin  |  First Impressions 
Rating:
4.0

We did not have a notice of a move out or auction since 6/17/19. I paid the previous balance of 427.94 on 6/14/19. Why did this happen????? Where did our valuables go?? Who stole our belongings?

ALYSON COLE  |  Overall Experience 
Rating:
5.0

Terrific service

Gayland Elliott  |  First Impressions 
Rating:
5.0

The 20' van ran well with no issues. We were able to pack a lot into it. Customer service was great at all 3 locations we went to. We loved that we got a free month of storage, too!!!

Eric Dameron  |  First Impressions 
Rating:
5.0

Nice staff

April Locklear  |  Overall Experience 
Rating:
5.0

Great service, friendly staff!!!

Doug Jensen  |  Overall Experience 
Rating:
5.0

Great service!!

Evelyn Hess  |  First Impressions 
Rating:
5.0

Everything went smoothly

Jacqueline Farmer  |  First Impressions 
Rating:
4.0

The facility at Bragg Blvd was amazing. The only problem I have with UHaul is the wait time on the phone when calling. Why can't U Haul have a call back system when the wait to get a rep is over 5 min

DENNIS E AND MARY BOLAN  |  Overall Experience 
Rating:
5.0

We were treated like we were the only customers in the store. Excellent staff.

Terry McCullum  |  First Impressions 
Rating:
5.0

Very friendly and professional.

James Eaton  |  First Impressions 
Rating:
5.0

You Rock!

ROBERT COX  |  Overall Experience 
Rating:
5.0

Quick and friendly customer service. Everyone was so helpful!!!

paula mckoy  |  First Impressions 
Rating:
5.0

Very friendly proffessional staff that goes above and beyond what they have to to help people out.very nice people and GM.friendly,helpful,proffessional, need I say more? I highly reccomend.

Jonathan Willard  |  Overall Experience 
Rating:
5.0

Very friendly'wantingto help the customer.

Jonathan Willard  |  First Impressions 
Rating:
4.0

Storage space met my needs. I wished the gate entry reader was reachable from car.

STEPHEN E BARNETT  |  Overall Experience 
Rating:
4.0

Clean, secure, solid staff, no issues. Access at all hours. No hassles when I moved out.

Richard Jacob  |  Overall Experience 
Rating:
4.0

Great place

Sylvester Mincey jr  |  Overall Experience 
Rating:
5.0

Kimberly answered all my questions and made my moving experience all the better.

Sharmaine Amper-Mcgarrigle  |  First Impressions 
Rating:
5.0

Needs more lighting around the storage areas but other than that great

Jasmine Johnson  |  Overall Experience 
Rating:
5.0

Excellent customer service! I would not have gone anywhere else.

GARY JIMENEZ  |  First Impressions 
Rating:
3.0

N/A

Terrance Eley  |  Overall Experience 
Rating:
5.0

Great

Latasha Vereen  |  Overall Experience 
Rating:
5.0

Y'all still owe me 19.99 for signing up for auto pay. You didn't remove my late fee!

arkelle elliott  |  Overall Experience 
Rating:
5.0

Excellent service and the staff were friendly and helpful.

Abdallah Singletary  |  Overall Experience 
Rating:
5.0

The staff was always helpful at Uhaul. They helped me set up storage more than a year ago and made my military move as painless as possible. Thanks!

mohanned elnatour  |  Overall Experience 
Rating:
3.0

Employees were courteous and helpful. You just need more help, very busy location. This was a Sunday.

Lisa McCurdy  |  Reservation 
Rating:
5.0

Easy to work with.

jane hutson  |  Reservation 
Rating:
3.0

good

Laquetta Sulton  |  Reservation 
Rating:
1.0

Made a reservation at corporate office for Bragg Blvd location.... after I was informed that U-haul was giving a free 30 day storage to patrons in the path of Hurricane Florence. Down hill from there!

MARIO CAESAR  |  Reservation 
Rating:
3.0

Good price for storage and easy to use. Staff had little sense of urgency or commitment, but the overall purpose was met. Thank you.

Cody Wendelin  |  Overall Experience 
Rating:
1.0

The wait to get anything done was awful. Not enough staff for that busy of a facility! The staff were very nice. Will go elsewhere for any uhaul needs in the future.

Ryan Townsend  |  Overall Experience 
Rating:
5.0

Great Experience

Tiffany Whitney  |  Reservation 
Rating:
5.0

One of the best I have seen so far!!!! Would be a great enhancement for the store to build a complex storage at the back with several floors; they have the space to do so. Customer service is great!

MIGUEL QUINTANA  |  Overall Experience 
Rating:
5.0

Just want to say thanks for your bussiness

brenda mclean  |  Overall Experience 
No reviews have been submitted for this location.

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