Customer Reviews for U-Haul Moving & Storage at Beal Pkwy

6,305 reviews

631 N Beal Pkwy   Fort Walton Beach, FL 32548
(Just North Of Mary Esther Cut-Off Before the Gap Creek Bridge, Corner of Beal Pkwy and Water Street)

(850) 863-2133

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(850) 863-2133

631 N Beal Pkwy
Fort Walton Beach, FL 32548
(Just North Of Mary Esther Cut-Off Before the Gap Creek Bridge, Corner of Beal Pkwy and Water Street)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Really appreciated the after hours drop off option. Worked perfectly with my schedule

Michael Felty 
Rating:
4.0

The number of emails you send is over kill. QR code didn't work on the uhaul. The racks at the counter to create separation from the next clerk was too tight and I felt claustrophobic.

Rhonda Morris 
Rating:
5.0

Jaden was awesome. Super helpful!

Jonathan Carpenter 
Rating:
5.0

Easy return. Very quick

Mark Roper 
Rating:
5.0

That was in n out quick. They took care of everything, no complaints, at all

Wesley Moore 
Rating:
5.0

Customer did not leave a comment.

Fernanda Cunha de Oliveira 
Rating:
5.0

Thanks, George, you did a fantastic job!

Sean Caffee 
Rating:
4.0

Customer did not leave a comment.

ricky williams 
Rating:
5.0

Customer did not leave a comment.

Richard Youmans 
Rating:
5.0

Customer did not leave a comment.

Jeff Bailey 
Rating:
5.0

Parking was very tight, and getting on to Beal with a truck is hectic. I understand this probably can't be helped though. Other than that, my experience was great!

Ryan Englund 
Rating:
4.0

Just need to check if customer needs other services before charging the customer

STANLEY MADRID 
Rating:
5.0

Brandon was all over getting my hitch done. Great job! All folks there very nice and easy to work with.

TIM MILLER 
Rating:
5.0

Alwaays rent form here...folks are very easy to work with, they ensure you understand your rental agreemenr as well as hooking up the trailer. great job...thanks

DAVID PROCH 
Rating:
3.0

Customer did not leave a comment.

Ron McArthur 
Rating:
5.0

Have more employees like this team you have in this location. They were eager to help, great customer service. As a US. Military veteran, newly retired after over 25 years of service, after my racist encounter I got in one of your location. I was relieved to be at one of to corporate location in Fort Walton Beach, FL. Your GM, Mr. George Jadin make it easy for me to get everything that I need, and even go out of his way to comfort me and apology for the earlier racism treatment I got from one of your location.

Winifred Pierre-Canel 
Rating:
5.0

Customer did not leave a comment.

Martin Tabor 
Rating:
5.0

Great customer service

jesse carreon 
Rating:
5.0

Jaden was Great!

stan budzinski 
Rating:
5.0

Customer did not leave a comment.

CHARLES MENDOZA 
Rating:
4.0

Customer did not leave a comment.

LEE SCOTT 
Rating:
4.0

Customer did not leave a comment.

Veronica Fuss 
Rating:
5.0

Rented a car hauler from Lilli last week and she was excellent on every aspect there. Because of this, I'll will be there in the morning to rent one for the day.

Bruce Kimball 
Rating:
4.0

Customer did not leave a comment.

Ryan Liles 
Rating:
5.0

Everyone was friendly & professional. George did a beautiful job.

Charles Chamberlain 
Rating:
5.0

Customer did not leave a comment.

Coni Johnson 
Rating:
4.0

Customer did not leave a comment.

james johnston 
Rating:
5.0

Customer did not leave a comment.

Bonnie Brown 
Rating:
5.0

Customer did not leave a comment.

Kyle Brice 
Rating:
5.0

Best experience using rental company...made it so easy.

patricia Guidry 
Rating:
5.0

Your Uhaul staff went above and beyond to assist us at this location. In regards to UHaul company service (not the location), I was very unhappy. I had originally scheduled for the truck to be picked up at your Destin location off Mountain Drive. However, when I got there to pick up the truck, I was informed that they didn't have one and that Uhaul had moved me to the N Beal Pkway store, which was nearly 20 miles from the store I had signed up for. It was out of our way in Fort Walton, as we were moving East. I never received any emails or text notifications from Uhaul in regards to the change, which is completely unprofessional. I had a friend drive me to the Mountain Drive location on his way to work. When we found out it was in Fort Walton, he had to take me and it took nearly another 45 minutes for him to get to work and he was late as a result. I was not very happy with your company as a whole. HOWEVER, your staff at the 631 N Beal Pkwy store were amazing, it was just your online and your actual company booking and the communication that I was very unhappy with.

KRISTY PHILLIPS 
Rating:
5.0

Professional staff, well equipped facility.

JOSE VEGA 
Rating:
5.0

Customer did not leave a comment.

Ruth M. Ramey 
Rating:
5.0

Nothing, they were awesome!

Shelby Bennett 
Rating:
5.0

Especially a big thank you too Lilly ❣️ who went over and beyond her duties and miss working with you 🙏

PAULA SMITH  |  Overall Experience 
Rating:
5.0

everything was perfect. from the attention until the last day. A great experience. I definitely recommend them.

Juan Ochoa 
Rating:
5.0

Make sure all lights work and check air pressures. I had to get another trailer because a tire was slack. The general manager was great.

Dave Willis 
Rating:
5.0

Customer did not leave a comment.

Alexander Rius 
Rating:
5.0

Customer did not leave a comment.

daniel gallego valcarcel 
Rating:
5.0

Customer did not leave a comment.

Christopher Kapp 
Rating:
5.0

Customer did not leave a comment.

kurt Kloth 
Rating:
5.0

Customer did not leave a comment.

David Hyde 
Rating:
5.0

great and welcoming staff, they made the drop off process very simple and easy for me.

Ashton Simshauser 
Rating:
5.0

Customer did not leave a comment.

Lawrence McLaughlin 
Rating:
5.0

Customer did not leave a comment.

Jelisa Stevens  |  Overall Experience 
Rating:
4.0

Great people would give 5 stars but I don’t give them out

Lee Trammell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Byrd 
Rating:
3.0

The truck smelled swful and when i opened the cup holder there was dog hair stuffed in to it. It was clearly not cleaned

Jeffrey Walker 
Rating:
5.0

Customer did not leave a comment.

Robert Harned 
Rating:
5.0

Customer did not leave a comment.

Earl Flores 
Rating:
5.0

Customer did not leave a comment.

William Kelley 
Rating:
5.0

Can't think of anything.

james hankison 
Rating:
5.0

The facility was wonderful it was clean, easy coming and going and loading. Very well lit and felt comfortable there as a woman that night by herself. The staff was amazing and would help in anyway they can.

Heather Beebe  |  Overall Experience 
Rating:
5.0

When I arrived at my drop off location and inquired about my refund from U-haul, I learned that the staff in Louisville had overcharged me. U-haul was not going to send me a refund for the overcharge. The manager in Ft. Walton, George Jadin, took it upon himself to make things right. He processed a refund for $32. When I raised concerns that he was being penalized for the overcharge in Louisville, he said he wanted to make it right for me and for U-haul. Thank you.

MITCHELL TAUB 
Rating:
5.0

Customer did not leave a comment.

Deborah Harris 
Rating:
5.0

Customer did not leave a comment.

Alanna Thomas 
Rating:
5.0

Customer did not leave a comment.

Robert Byrd 
Rating:
5.0

Customer did not leave a comment.

Pat Lowery 
Rating:
5.0

Customer did not leave a comment.

ROBERT Kevin LUDKE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristina Love 
Rating:
5.0

Great customer service. Friendly & helpful staff & super easy check in & check out. 10 gold stars!

WILLIAM BAKER 
Rating:
5.0

Everyone was helpful. It was the first time I’d pulled a trailer. They walked me through it. Successful mission! Parking could be better. I don’t know how, but a better plan needs to be made.

Gaye Ellis 
Rating:
5.0

Customer did not leave a comment.

ROBERT LUDKE 
Rating:
5.0

Customer did not leave a comment.

scott harville 
Rating:
5.0

See comments above Great experience from both places

James Bikakis 
Rating:
5.0

Well done, quick and helpful

Thomas Wolter 
Rating:
4.0

Customer did not leave a comment.

ciarra allen  |  Overall Experience 
Rating:
5.0

New well-balanced tires on the auto transport. It was pleasure to haul it.

Kiril Tysiachnyi 
Rating:
5.0

George, the MGR and all the staff are very friendly and helpful, the customer service is awesome so I can't think of how it could get better!

Philip Sanabria 
Rating:
4.0

The auto trailer had large pieces of dried up mud where front tires parked. Didn't bother me and I didn't get charged for the mess. Just answering the question honestly. The equipment worked as advertised.

Carl Pizzo 
Rating:
5.0

Customer did not leave a comment.

Richard Davidson 
Rating:
1.0

The staff is always very helpful.

BOBBY THOMAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shelly Dugger 
Rating:
1.0

This is the 2nd time I rented from this U-Haul location in the past 6 months. First time: the vehicle was 2 1/2 hours past reservation time. This time: I called on a week day and spoke with Brandon, he quoted me the daily rate and .59 per mile and reservation was set up for Saturday, pickup at noon, to be returned on Monday at noon. Upon arrival, res# was given to Lilli (the manager on duty) & she charged me .69 per mile. I asked her to speak with Brandon and she held to the .69 per mile. When I was outside after paying with my credit card, Brandon admitted in the parking lot that he quoted me .59 per mile. I used the vehicle and returned it the same day. I made other arrangements with another rental company and accomplished my 2 day need. If your manager, Lilli, continues to manage your business the way she did with me, you will soon run out of customers. I will never rent from this location again. I own a business & interact with the public and will share this experience every chance I get when someone asks for a rental referral. Thank you. Best of luck.

John Goddard 
Rating:
5.0

Awesome experience

Jeffery Scaife 
Rating:
5.0

Customer did not leave a comment.

Yolanda Backus 
Rating:
5.0

Customer did not leave a comment.

Robert Patrick 
Rating:
5.0

Customer did not leave a comment.

MAYNOR CARRANZA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian McGee 
Rating:
5.0

Can’t take of anything right now, however I appreciate the great service.

esmelij silvania Ramira 
Rating:
5.0

Customer did not leave a comment.

chris chambers 
Rating:
5.0

Keep the assortment of vehicles you have. I really appreciate the pickup truck availability and will be renting them a few times a year. Staff at this location are excellent and a big help. Thank you

Brian Stringer 
Rating:
5.0

Website was difficult to navigate and location had equipment that was unavailable to book online. The location staff was absolutely amazing and once on-site the transaction was seamless.

PATRICK DRISCOLL 
Rating:
5.0

I have never meet a grouo of people so helpful Ms Mary and George were absolutely the best I would recommend them to everyone i know!!! Thanks

William raine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Hoskins 
Rating:
5.0

Service was great and done quickly

John McVehil 
Rating:
5.0

I interacted with 4 different employees and each was courteous and helpful. This should always be the case but sadly it isn't always so these days. It is very important for me to feel that I am valued as a customer. I don't complain, I simply won't give repeat business.

David Meier 
Rating:
5.0

Doug has the BEST customer service! He helped us with our entire transaction. He didn't get irritated when we changed our mind three times.

April Campbell 
Rating:
5.0

Customer did not leave a comment.

ellienta canete 
Rating:
5.0

Customer did not leave a comment.

Kyle Simpson 
Rating:
5.0

Excellent service and they did a quick inspection to make me more comfortable about the 800 mile drive I was doing. Trailer made it fine!

Eugene Wiedenbeck 
Rating:
5.0

Customer did not leave a comment.

Brent Holman 
Rating:
5.0

Customer did not leave a comment.

Heatherlynn Lizama 
Rating:
5.0

Customer did not leave a comment.

Randall Graham 
Rating:
5.0

Customer did not leave a comment.

Vaughn Adams 
Rating:
5.0

Customer did not leave a comment.

Manuel Maldonado 
Rating:
5.0

Customer did not leave a comment.

SEAN MEINER 
Rating:
4.0

The trailer that I picked up had one large and one small area missing tread, had I not recognized this mid-trip I worry about what may have happened. Luckily a u-haul center in Gulfport MS was able to put on a new tire and took the time to recognize that the other tire was low on pressure so fixed that.

Karl Kammer 
Rating:
5.0

Customer did not leave a comment.

Jessica Jones 
Rating:
4.0

working on traffic flow would help but i know this is a big challenge

Lonnie S Lindsey 
Rating:
5.0

None

Rachid Abi-Nader 
Rating:
5.0

Nothing, just keep doing that thing you do.

Larry Magee 
Rating:
4.0

Unable to pre-register. The on-line app did not function correctly.

Courtney Jordan 
Rating:
4.0

Customer did not leave a comment.

Brandon Thompson 
Rating:
5.0

Customer did not leave a comment.

DAVID WHITE 
Rating:
5.0

Customer did not leave a comment.

Jay Rookstool 
Rating:
4.0

Customer did not leave a comment.

KYLIE homer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanne Thies 
Rating:
5.0

The staff was very friendly and helpful with my rental.

Margaret Jacob 
Rating:
5.0

Customer did not leave a comment.

Juliana Bravo 
Rating:
5.0

Thankyou to Jadin L great employee credit to your location

Michael Tattersall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHRYN KASCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marvetta Lewis-Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY LORMAND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHRYN KASCH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

henry foster  |  First Impressions 
Rating:
4.0

Do t give out 5 s

Lee Trammell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daniel mcclendon  |  Overall Experience 
Rating:
5.0

The manager and another employee were very helpful! They made a stressful experience better! They even helped us move heavy items without us even asking! Very hands on, working hard and paying attention to detail!! Recommend 100%!!

Tracie Lewis  |  First Impressions 
Rating:
5.0

Very professional staff!

daniel mcclendon  |  First Impressions 
Rating:
5.0

Super friendly staff, very accommodating. I'd give them 100 stars if I could.

Chelsea Woodard  |  Overall Experience 
Rating:
5.0

Best U-Haul ever. George, Jaden, and Jeremy were so helpful and prompt. I am so happy for the great experience and free storage. This was a victory for a difficult time of moving.

Tim Lormand  |  First Impressions 
Rating:
5.0

No ramp on 10 ft truck is not acceptable

LINDA ASHWELL  |  First Impressions 
Rating:
5.0

Thank you for everything! Very nice staff, courteous and really helpful!

sara miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miguel Casillas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jasmine laird  |  First Impressions 
Rating:
5.0

The staff was so friendly and very helpful with me moving in and out.

LAKEENA CARTER  |  Overall Experience 
Rating:
5.0

George and Jaden went over and above to help me during a hard time. You have two employees that you should never let go of. They are outstanding...job well done to the two of you!!!

TINA BROUSSEAU  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

haley eastland  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ciarra allen  |  First Impressions 
Rating:
5.0

Good people very respectful and really quick for how busy they are

Mark Massie  |  First Impressions 
Rating:
3.0

spiderwebs in room hanging from the ceiling.noone told us we could park closer to the unit so we had to walk very far to unload

Fallon Draper  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ryan Haverlah  |  Overall Experience 
Rating:
5.0

I would not recommend this facility ONLY because we do not live there.

Ryan Haverlah  |  Online Move In 
Rating:
5.0

Everyone at the 631 Beal Pkwy location was amazing. Very friendly and helpful! Definitely recommend this location!!

Jennifer Barnes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billie Smith  |  Overall Experience 
Rating:
5.0

Jaden made my experience absolutely wonderful. She was very friendly and helpful. Thank you so much.

LAKEENA CARTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy Oneal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARENDA BLASINGIM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sam daily  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabrielle Flannigan  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Cleveland Ware  |  Overall Experience 
Rating:
3.0

Good service db helped me with what I needed

Temetris Porter  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARLES WELTHY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandy ROSADO  |  Overall Experience 
Rating:
3.0

Until I checked out Thursday you would of had a much higher rating however we paid almost 200 a month to keep things is climate controlled to keep them as same condition however one dresser has moisture to the top that was near perfect condition now and is not so good condition now! I reported it however they had closed out my account and called the manager after in which it was said there was nothing that could be done! So disappointed! I moved the furniture to different storage in hopes it will at least maintain its condition but the top is ruined and will have to somehow be covered to look presentable! I wish the young ladies at the location would have better exsplained that they had JUST CLEARED MY ACCOUNT! I had no choice but to get it done as I had to leave town on emergency and not sure when I will be back to report otherwise! Over the past 8 months between truck rentals and storage I’ve spent a small fortune! I have 2 more units I need to move but doubtful I will be using this company or recommending to anyone! Very disturbing every one out for that almighty 1.00 and customer services no longer seem to care! The one company I still trusted has joined the ranks with the rest! ! Very upset ! This furo was is outstanding condition purchased in 1987 ! Was not perfect but near perfect condition passed down to my son! I had pictures that was taken prior to moving it to storage as I took pictures to remember my parents home after my dad passed and my mom sold her house! So much for vintage or antique or heirloom! You really do need to do something about the moisture in the units! People being Charged way to much to have furniture destroyed! With working on base plenty of folks to worn about these units and company! Don’t believe in my eyes this is over!

CHERYL GATES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH DAVENPORT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Campbell  |  First Impressions 
Rating:
5.0

The guys were so helpful and nice - thank you for the excellent customer service 🙌

sara miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert lentini  |  First Impressions 
Rating:
5.0

If i ever need U-Haul in the future i will come back.

Michael Fowler  |  Overall Experience 
Rating:
5.0

Everyone here is very nice and very helpful. Thanks to all

Joanne Smith  |  First Impressions 
Rating:
5.0

UHaul is blessed to have all of these employees. They are all kind, professional and just a pleasure. Each and everyone of them. I come back to this location mainly due the above and especially Colon Smith. He is an amazing young man. Dealing with U haul at this location is so seamless. It’s is run like a well oiled machine. As I said, UHaul is truly blessed at this location. ♥️

Pamela Plate  |  First Impressions 
Rating:
5.0

Very accommodating. Extremely nice and willing to go the extra mile.

LAURIE BARTLETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERIE GUTIERREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON BECKER  |  Overall Experience 
Rating:
5.0

Couldn't be happier with the staff, excellent customer service.

Clifford Brock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Matuzek  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIE NELSON  |  Overall Experience 
Rating:
5.0

Fuel was lower than paperwork described

DAYNA WECKERLE  |  First Impressions 
Rating:
5.0

Ms Mary and Colin and all the staff was excellent

chantal bass  |  Overall Experience 
Rating:
5.0

The staff was courteous and very attentive when I entered the facility .But even more so they were all just very helpful with any issues I had on that move in day which I am very grateful of . Thank you all

Chris Rose  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christena Harralson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susanne Cross  |  Overall Experience 
Rating:
1.0

Items were completely full of mold and ruined!!

TIFFINI TAMME  |  Overall Experience 
Rating:
5.0

Great staff easy to work with

JOSEPH BOWMAN  |  Overall Experience 
Rating:
2.0

General manager was very rude. Was told i was not alloed to use the electricity to charge a phone or use the water there at all. There was fiberglass in the unit somewhere and it got into my husbands skin. They continued to pull money from my account after he evicted us.

Vicky Withrow  |  Overall Experience 
Rating:
1.0

Hard to get in and out of when other people are living in their units or are at their units working on their vehicles every time we came into ours. Prices are too high for a small, non climate controlled unit. The only reason I got this unit was because I got a month free when I got my uhaul trailer, otherwise I would’ve found elsewhere.

ADRIAN WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stacy durall  |  Overall Experience 
Rating:
5.0

Everyone that I had contact with were extremely friendly and professional.

Robert Drake  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRETTEL OLIVOS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIFFANEE HAWTHORNE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ann Forrester  |  Overall Experience 
Rating:
5.0

The best company and nice staff.

FELIX RIVERA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIFFANY MAYS  |  Overall Experience 
Rating:
5.0

Easy check in and professional employees

Eli Lisko  |  First Impressions 
Rating:
5.0

I've had to use multiple storage facilities before, but the U-Haul off Beal Pkwy has by far been the best. It's clean, well lit, reasonably priced, and doesn't smell funky. What really made me love this storage facility, was the people who work there. They were all so extremely helpful, understanding, and just plain sweethearts.

JENNIFER MULLIKIN  |  Overall Experience 
Rating:
5.0

Muy buen servicio exelente trato

BRENDA MONTES DUBON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MONTANTE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isabella Bailey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edgardo Santana Santiago  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri Culverwell  |  Overall Experience 
Rating:
5.0

Remi made the 5th day of an agonizing move better. He is a positive breath of fresh air that I don’t usually find out your U-Haul places. Most of the people that I’ve encountered look like they hate their job but Remi was extremely helpful and even in calming me down from all the stress.

Donna Jay Barger  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

hayden murphy  |  Overall Experience 
Rating:
4.0

Indoor a/c controlled storage door would not unlock for a few hours

Eric Perez  |  Overall Experience 
Rating:
3.0

secure, yes. well lit, not on drive ups.

Nicholas Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicole evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

zack strang  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

heather person  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bryan jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melisa Waterman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

zack strang  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terri Culverwell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LORI BLANCHARD  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Justin Weaver  |  Overall Experience 
Rating:
4.0

I closed out a storage unit after several years and we needed to to take the contents to New Orleans. There were no trucks available at the Beale street site and all 3 of your staff got on their computers and found a truck for us just a few miles away. Your staff went out of their way to help us find a solution. Top notch.

ARTHUR HIGHTSHOE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN MILLER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rafata Howard  |  First Impressions 
Rating:
3.0

The staff was less than nice and there was constantly trailers in the way of the ramp for loading into the storage area.

Jack Sneed  |  Overall Experience 
Rating:
3.0

Cons: - Much older than competing businesses - dead cockroaches could be seen in the hallways - access to the ramp when using a trailer was very difficult due to vehicles and the propane filling station located right at the bottom of the ramp, I had about 2ft clearance on each side to work with while reversing the trailer into a corner. Difficult task even for experienced drivers - forced to buy a circle lock before I could use unit Pro: - 1 month free due to my uhaul trailer cost - staff was pretty friendly and helpful

Nicholas Pulire  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYLER BASS  |  Overall Experience 
Rating:
5.0

They staff were very helpful and nice !

Pamela Tidwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Wallace  |  Overall Experience 
Rating:
5.0

All expectations were good and met!

Nancy Broussard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

john gemma  |  Overall Experience 
Rating:
5.0

I am moving here from Alabama and needed a storage till I can get into my apartment. Collin was very professional and super nice and friendly! I would recommend this business to family and friends!

Pamela Tidwell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN MILLER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jesus rojas rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brandi underhill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danny Llewellyn  |  Overall Experience 
Rating:
4.0

There was no lighting in the actual storage unit

Mary Combs  |  Overall Experience 
Rating:
5.0

I was having issues with a previous unit that was reserved on 200 Erwin Ave in Fort Walton here. They took my name and info down sent it to corporate. I didn't not recieve a phone call. After waiting 6 hours and not receiving any phone calls. We drove to this location and the staff was very helpful and friendly. They explained everything to me and got me taken care of right away. I glad it didn't work out with the previous place because of the service I experienced at this location.

Amanda Tomczyk  |  First Impressions 
Rating:
5.0

Could use a light to see but otherwise very nice.

MARY BURRUCKER  |  First Impressions 
Rating:
5.0

April Audet and her Staff gave a sense of security and trustworthyness. I was quickly guided to ensure my needs were met with a uhaul truck i could manage and a storage unit that had easy access for me as well. Thank April! U.re teamwork is awesome.

WHITNEY GARRETT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY MESSENGER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hyders Carpets  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leigh Meshreki  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Fowler  |  First Impressions 
Rating:
3.0

Office staff tends to be difficult when you speak with them. Not all that friendly and lied when we originally signed up for unit. Happy to be gone won't come back if I need storage again.

cory rivers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lynn Zirkle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dieter Bucher  |  Overall Experience 
Rating:
4.0

I left because there was no more security they said lightning hit it anybody can walk in there and steal crap I have some expensive stuff in there did not feel secure

julie olson  |  Overall Experience 
Rating:
5.0

Price service relation is excellent

Dieter Bucher  |  First Impressions 
Rating:
5.0

April the manager was awesome.

Swinston Abraham  |  Overall Experience 
Rating:
5.0

Altamente agradecidos por su servicio.Es tiempo de irnos pero fue un placer contar con ustedes Gracias.

jorge corrales  |  Overall Experience 
Rating:
4.0

Good people who will meet your needs for Storage. No lighting in the climate controlled units & no electrical access near the units exist that I know of. This addition would be very helpful to tenants. That's my only suggestion. The staff is VERY HELPFULL and knowledgable. Best facility for Climate controlled units &24hr. access I found in FWB. If lighting or electrical access was added this would be the PREMIERE storage facility of FWB. My personal Thanks to the April & the staff. Kevin Riner Thanks to every employee

kevin riner  |  First Impressions 
Rating:
5.0

Great, professional staff. Very accommodating and very good communication!

Eric Echevarria  |  Overall Experience 
Rating:
5.0

Easiest part of my move was getting the storage unit and doing my rental return here. Excellent management and excellent staff!

Sean Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIKE POWELL  |  Overall Experience 
Rating:
1.0

Worst experience I've had. Will never recommend this uhaul. Extremely unprofessional. Only now that they want feedback have they found the time to email me. After 3 emails threatening me with no reply to my responses. They completely ignored me.

Robert Clark  |  First Impressions 
Rating:
1.0

The lack of respect was amazing. Being sent emails threatening me to pay after a month of waiting for my move out request to be processed was horrible. Not one response to my emails was inappropriate. I'm disappointed in uhaul.

Robert Clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer votrain  |  Overall Experience 
Rating:
5.0

Justus was the most professional and helpful person I’ve worked with in a long time. Truly a pleasure to do business with and a great asset to your team.

Kevin Fleming  |  First Impressions 
Rating:
2.0

Customer service is extremely poor. The manager April is very unprofessional. Uhaul charged my card and I never authorized payment April claims she reversed the charges and states she sent an email when the reversal was completed, I never received an email until after I notified her and I received the email 4 times after I spoke with her questioning the reversal. The reversal should have already hit my bank that hasn’t happened. I will never use this place ever again!

Michele Machado  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful!

Richard Oblak  |  Overall Experience 
Rating:
4.0

The manager at this place is a very kind lady. She was always so helpful, respectful of people, and easy to work with.

SHERYL RAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john mclendon  |  Overall Experience 
Rating:
5.0

April and the staff were amazing. Any issue was corrected immediately and efficiently.

Mitchel Martin  |  Overall Experience 
Rating:
5.0

The staff was amazing and extremely customer friendly.

Debra Riley broadnax  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Castro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Castro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George Tillis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Moyes  |  Overall Experience 
Rating:
2.0

First to clarify question 2. Friendly yes, helpful no until I insisted I am not leaving unit unsecured and they had to fix somewhat. Question 3: unit clean except rat poison box in unit, facility clean except broken old drywall outside another unit with nails in it that we had to dry/park by. check in to unload our Uhaul cargo trailer into a storage unit we were told we couldn't drop it at that facility after being told we could via email confirmation and had to take it somewhere else. Then after unloading went to lock the unit and the whole metal plate with slide bolt came off in my hand. It was broken and I couldn't secure my unit. I took pictures. Walked up to office was told by young man he couldn't fix it and to call his manager , cell number on her card, which wasn't on card, who had left for the day. He had to call, don't know what she said. I told him I'm not leaving my unit unsecured and I told a woman at customer service number that me and my 79 yr old mother who just unloaded we're NOT moving it to another unit! It's now around 5pm. He then gets tools and repairs to best he can. Put my lock on. The facility is not gated and I told him uhaul will be responsible for any loss of our belongings. He said a new bolt will be put on today. Not sure how that's going to happen unless I take the lock off?? Haven't been contacted today yet. Facility extremely busy at 5:30pm. Inside 6 people in line, 1 clerk. Outside 4 uhaul trucks in line to be dropped off. 2 guys outside one of which was the guy trying to fix my units lock. They all looked extremely frustrated. They let us return the trailer there at this point. We paid approx $120. For the unit which is not secure. We are moving out in a month when we rent another Uhaul truck?? to Pa from Fl.

Clara Ottria  |  First Impressions 
Rating:
5.0

Staff was really helpful

Sandy ROSADO  |  First Impressions 
Rating:
2.0

From the day I stepped in to rent my storage unit the staff was less than friendly. No time when I had to talk to the staff were they at all wanting to help.

Jillian Isaacson  |  Overall Experience 
Rating:
3.0

I'm not to happy about getting an email the other day that said I'm being charged a late fee for my storage locker. I checked out of that locker on the 9th of Jan.

Tom Ethen  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful and my storage rental went smoothly.

Jessica Ehnen  |  First Impressions 
Rating:
1.0

The customer service at this location was the worst I have ever encountered. The girl who helped me was very rude and annoyed with any question I had regarding my storage unit and the process of retur

Jillian Isaacson  |  First Impressions 
Rating:
2.0

I wasn't charged my auto pay on time, then was charged a week in a half later. My bank account was low and I'm an 100% servive connected disabled veteran and only get paid once a month. Was draw negat

Charles Gwynn  |  Overall Experience 
Rating:
5.0

Everyone was friendly and tentative to the customers.

JESSE FRANKLIN  |  Overall Experience 
Rating:
3.0

n/a

Tom Ethen  |  First Impressions 
Rating:
5.0

Professional, personable staff. Well kept facilities with quite a few options for those who want to rent equipment or store personal items. It was easy to return the trailer/store my belongings.

Cody DeBoor  |  First Impressions 
Rating:
4.0

I did already. Please stop the emails!!

Tom Leiper  |  First Impressions 
Rating:
5.0

Everyone went above and beyond to accommodate our particular needs. I couldn’t have asked for better service.

MARCUS HANLEY  |  First Impressions 
Rating:
5.0

Incredibly helpful and accommodating throughout the entire rental process.

RYAN TILLMANN  |  Overall Experience 
Rating:
5.0

Customer service was outstanding.

daniel mcclendon  |  First Impressions 
Rating:
5.0

Very professional and organized staff. We really appreciate the kindness and quick service in our stressful moving situation. The rates are very reasonable as well. Thanks for everything.

Kevin Stiles  |  Overall Experience 
Rating:
5.0

Great place, helpful staff

matthew klein  |  First Impressions 
Rating:
5.0

the people there are very nice and helped me out in getting a storage unit . they have great customer service skills

Jennifer Geeting  |  First Impressions 
Rating:
4.0

Just nice friendly people who got the job done.

james mcconnell  |  Overall Experience 
Rating:
5.0

The ladies at Beal Pkwy Uhaul were attentive and professional. They made the ending stage of a Colorado move very pleasant. My valuable possessions are safe and secure. Thank you ladies..!!

Hector Rodriguez  |  First Impressions 
Rating:
5.0

Great

Louise Sewell  |  Overall Experience 
Rating:
5.0

The guys at the storage on Beal Street were awesome - I'm pretty much disabled and when they realized that - they went out of their way to accoomadate me and even brought us bottlles of water

Thomas Holloway  |  First Impressions 
Rating:
5.0

The staff was super friendly. The girl that help me with my drop off was amazing...

Carla Tokay  |  Overall Experience 
Rating:
5.0

The staff was extra helpful and efficient upon check in and check out.

Jessica Fielder  |  Overall Experience 
Rating:
4.0

The location is hard to get out of due to the location being on a curve and having vehicles lined up along the front. It is a very busy location. The staff is very friendly and helpful.

Melvin Holbrook  |  Overall Experience 
Rating:
4.0

Thanks

Jeff Petresky  |  Overall Experience 
Rating:
5.0

Lights in unit would be nice. Otherwise excellent!

Sean Whitney  |  Overall Experience 
Rating:
5.0

Great place to store your stuff.

John Capotosta  |  Overall Experience 
Rating:
5.0

Great service.

SAMUEL OPPELAAR  |  Overall Experience 
Rating:
5.0

April was Fantastic

CAMILLA JEFFCOAT  |  First Impressions 
Rating:
5.0

Savanah was very knowledgeably and helpful on the receiving end of my daughters UBox delivery. We were so thankful for her help! Awesome service and overall, the UBox experience was great!

JAN FLOWERS  |  Overall Experience 
Rating:
5.0

April has done an outstanding job throughout the many years I have used her location. I highly recommend it! April has communicated very effectively on each occasion I have had to talk with her.

RICHARD WILLIAMS  |  Overall Experience 
Rating:
5.0

Wonderful experience. Thank you.

Kimberly Conrey  |  Overall Experience 
Rating:
5.0

First time ever using Uhaul, did a cross state move. Staff was helpful and friendly, even with getting the 30 free storage.

William Fehr  |  First Impressions 
Rating:
5.0

I had an excellent experience. April was accommodating and friendly. Thank you.

Kimberly Conrey  |  First Impressions 
Rating:
5.0

April and her staff were very helpful and friendly while walking me through this process.

NICK GUTHRIE  |  Overall Experience 
Rating:
5.0

Always helpful and kind. When my husband collapsed at work and then hospitalized they were so kind and understanding.

Debra Funk  |  Overall Experience 
Rating:
5.0

You all made it a very pleasant experince

brian davenport  |  Overall Experience 
Rating:
1.0

Never use the internet to order materials and pay for them. Since you have to pay in the store as well you get double charged and the only way to get a refund is to travel back to the facility.

Walter Kimball  |  Overall Experience 
Rating:
5.0

thanks!

Terry Dibble  |  Overall Experience 
Rating:
5.0

The staff were extremely helpful and I would use them again.

joe marquez  |  Overall Experience 
Rating:
5.0

Great Staff, Good Location and Secure Site

Melvin Holbrook  |  Reservation 
Rating:
1.0

Already placed a review.

Esmeralda Sanchez  |  Overall Experience 
Rating:
5.0

Staff was so understanding and helpful!

Others of Destin  |  Overall Experience 
Rating:
1.0

The Manager of this Uhaul facility, April is very rude and does not help you. They never have uhaul trucks available. The employees are nice but the Manager April is NOT! Stay away from this place!

Chandra Ward  |  Reservation 
Rating:
5.0

Thanks

DOUG JOHNSON  |  Overall Experience 
Rating:
5.0

EVERYONE was very friendly. I will recommend your services in the future for myself and others.

Debbra Mase  |  Overall Experience 
Rating:
4.0

This was a nice perk getting a free month of rent because of our long distance move. The staff, especially Cheyenne and Corte were helpful and friendly in acccommodating us.

ANDREW HALL  |  Overall Experience 
Rating:
5.0

The employees were great but they need to hire more help at the store. Went into store a few times with only one person working and 6 customers waiting. That was not very convenient having wait

Kaylen Wall  |  Overall Experience 
Rating:
5.0

Savannah picked up and dropped of my uboxes and did an awesome job!

Jonathan Tellefsen  |  Overall Experience 
Rating:
4.0

The place was great for my storage needs

Jovan Pardillo  |  Overall Experience 
Rating:
4.0

*

Leslie Timperman  |  Overall Experience 
Rating:
3.0

There was only one staff member at the counter causing a longer wait time for other customers. Outside storage had zero pest control (siders, roaches, etc)

Triston Roland  |  Overall Experience 
Rating:
4.0

The staff was friendly & helpful, helping me to straighten out a couple of problems I had had with my original reservation, also in dealing with a delay on my end due to my personal towing vehicle.

Lee Maynor  |  Overall Experience 
Rating:
5.0

never had any issues

JAMES FRAZIER  |  Overall Experience 
Rating:
5.0

April and Team Crew Very Awesome Job!! Keep Up the outstanding support!! Thanks Again, Troy Williams

TROY WILLIAMS  |  Overall Experience 
Rating:
2.0

There was always cars or trailers parked in front of my ground level storage and I could not get to it easily. Too crowded too many trucks there not easy in and out. Will go elsewhere next time.

Pamela Byrd  |  Overall Experience 
Rating:
5.0

This was my second time using this facility. The staff is friendly and the place is great! I would use them again.

David LaPlante  |  Overall Experience 
Rating:
1.0

This is the worst Uhaul center I have ever encountered. You have to wait in line for a VERY long time, the employess are all clueless and rude, they will close before the closing times that advertised

VICTORIA EMERICK  |  Overall Experience 
Rating:
1.0

Storage unit rented was in disrepair. Door to the unit jammed and came off the rails many times. When I went to empty the unit and let the staff know. Employees were vaping and did nothing. Typical!

Jared Perzynski  |  Overall Experience 
No reviews have been submitted for this location.

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