Really appreciated the after hours drop off option. Worked perfectly with my schedule
Michael FeltyCustomer Reviews for U-Haul Moving & Storage at Beal Pkwy
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Especially a big thank you too Lilly ❣️ who went over and beyond her duties and miss working with you 🙏
PAULA SMITH | Overall ExperienceGreat people would give 5 stars but I don’t give them out
Lee Trammell | Overall ExperienceThe facility was wonderful it was clean, easy coming and going and loading. Very well lit and felt comfortable there as a woman that night by herself. The staff was amazing and would help in anyway they can.
Heather Beebe | Overall ExperienceThe staff is always very helpful.
BOBBY THOMAS | First ImpressionsI have never meet a grouo of people so helpful Ms Mary and George were absolutely the best I would recommend them to everyone i know!!! Thanks
William raine | Overall ExperienceThankyou to Jadin L great employee credit to your location
Michael Tattersall | Overall ExperienceDo t give out 5 s
Lee Trammell | First ImpressionsThe manager and another employee were very helpful! They made a stressful experience better! They even helped us move heavy items without us even asking! Very hands on, working hard and paying attention to detail!! Recommend 100%!!
Tracie Lewis | First ImpressionsVery professional staff!
daniel mcclendon | First ImpressionsSuper friendly staff, very accommodating. I'd give them 100 stars if I could.
Chelsea Woodard | Overall ExperienceBest U-Haul ever. George, Jaden, and Jeremy were so helpful and prompt. I am so happy for the great experience and free storage. This was a victory for a difficult time of moving.
Tim Lormand | First ImpressionsNo ramp on 10 ft truck is not acceptable
LINDA ASHWELL | First ImpressionsThank you for everything! Very nice staff, courteous and really helpful!
sara miller | Overall ExperienceThe staff was so friendly and very helpful with me moving in and out.
LAKEENA CARTER | Overall ExperienceGeorge and Jaden went over and above to help me during a hard time. You have two employees that you should never let go of. They are outstanding...job well done to the two of you!!!
TINA BROUSSEAU | First ImpressionsGood people very respectful and really quick for how busy they are
Mark Massie | First Impressionsspiderwebs in room hanging from the ceiling.noone told us we could park closer to the unit so we had to walk very far to unload
Fallon Draper | Online Move InI would not recommend this facility ONLY because we do not live there.
Ryan Haverlah | Online Move InEveryone at the 631 Beal Pkwy location was amazing. Very friendly and helpful! Definitely recommend this location!!
Jennifer Barnes | First ImpressionsJaden made my experience absolutely wonderful. She was very friendly and helpful. Thank you so much.
LAKEENA CARTER | First ImpressionsGood service db helped me with what I needed
Temetris Porter | First ImpressionsUntil I checked out Thursday you would of had a much higher rating however we paid almost 200 a month to keep things is climate controlled to keep them as same condition however one dresser has moisture to the top that was near perfect condition now and is not so good condition now! I reported it however they had closed out my account and called the manager after in which it was said there was nothing that could be done! So disappointed! I moved the furniture to different storage in hopes it will at least maintain its condition but the top is ruined and will have to somehow be covered to look presentable! I wish the young ladies at the location would have better exsplained that they had JUST CLEARED MY ACCOUNT! I had no choice but to get it done as I had to leave town on emergency and not sure when I will be back to report otherwise! Over the past 8 months between truck rentals and storage I’ve spent a small fortune! I have 2 more units I need to move but doubtful I will be using this company or recommending to anyone! Very disturbing every one out for that almighty 1.00 and customer services no longer seem to care! The one company I still trusted has joined the ranks with the rest! ! Very upset ! This furo was is outstanding condition purchased in 1987 ! Was not perfect but near perfect condition passed down to my son! I had pictures that was taken prior to moving it to storage as I took pictures to remember my parents home after my dad passed and my mom sold her house! So much for vintage or antique or heirloom! You really do need to do something about the moisture in the units! People being Charged way to much to have furniture destroyed! With working on base plenty of folks to worn about these units and company! Don’t believe in my eyes this is over!
CHERYL GATES | Overall ExperienceThe guys were so helpful and nice - thank you for the excellent customer service 🙌
sara miller | First ImpressionsIf i ever need U-Haul in the future i will come back.
Michael Fowler | Overall ExperienceEveryone here is very nice and very helpful. Thanks to all
Joanne Smith | First ImpressionsUHaul is blessed to have all of these employees. They are all kind, professional and just a pleasure. Each and everyone of them. I come back to this location mainly due the above and especially Colon Smith. He is an amazing young man. Dealing with U haul at this location is so seamless. It’s is run like a well oiled machine. As I said, UHaul is truly blessed at this location. ♥️
Pamela Plate | First ImpressionsVery accommodating. Extremely nice and willing to go the extra mile.
LAURIE BARTLETT | Overall ExperienceCouldn't be happier with the staff, excellent customer service.
Clifford Brock | First ImpressionsFuel was lower than paperwork described
DAYNA WECKERLE | First ImpressionsMs Mary and Colin and all the staff was excellent
chantal bass | Overall ExperienceThe staff was courteous and very attentive when I entered the facility .But even more so they were all just very helpful with any issues I had on that move in day which I am very grateful of . Thank you all
Chris Rose | First ImpressionsItems were completely full of mold and ruined!!
TIFFINI TAMME | Overall ExperienceGreat staff easy to work with
JOSEPH BOWMAN | Overall ExperienceGeneral manager was very rude. Was told i was not alloed to use the electricity to charge a phone or use the water there at all. There was fiberglass in the unit somewhere and it got into my husbands skin. They continued to pull money from my account after he evicted us.
Vicky Withrow | Overall ExperienceHard to get in and out of when other people are living in their units or are at their units working on their vehicles every time we came into ours. Prices are too high for a small, non climate controlled unit. The only reason I got this unit was because I got a month free when I got my uhaul trailer, otherwise I would’ve found elsewhere.
ADRIAN WILLIAMS | Overall ExperienceEveryone that I had contact with were extremely friendly and professional.
Robert Drake | Overall ExperienceThe best company and nice staff.
FELIX RIVERA | First ImpressionsEasy check in and professional employees
Eli Lisko | First ImpressionsI've had to use multiple storage facilities before, but the U-Haul off Beal Pkwy has by far been the best. It's clean, well lit, reasonably priced, and doesn't smell funky. What really made me love this storage facility, was the people who work there. They were all so extremely helpful, understanding, and just plain sweethearts.
JENNIFER MULLIKIN | Overall ExperienceMuy buen servicio exelente trato
BRENDA MONTES DUBON | Overall ExperienceRemi made the 5th day of an agonizing move better. He is a positive breath of fresh air that I don’t usually find out your U-Haul places. Most of the people that I’ve encountered look like they hate their job but Remi was extremely helpful and even in calming me down from all the stress.
Donna Jay Barger | Online Move InIndoor a/c controlled storage door would not unlock for a few hours
Eric Perez | Overall Experiencesecure, yes. well lit, not on drive ups.
Nicholas Lee | Overall ExperienceI closed out a storage unit after several years and we needed to to take the contents to New Orleans. There were no trucks available at the Beale street site and all 3 of your staff got on their computers and found a truck for us just a few miles away. Your staff went out of their way to help us find a solution. Top notch.
ARTHUR HIGHTSHOE | Overall ExperienceThe staff was less than nice and there was constantly trailers in the way of the ramp for loading into the storage area.
Jack Sneed | Overall ExperienceCons: - Much older than competing businesses - dead cockroaches could be seen in the hallways - access to the ramp when using a trailer was very difficult due to vehicles and the propane filling station located right at the bottom of the ramp, I had about 2ft clearance on each side to work with while reversing the trailer into a corner. Difficult task even for experienced drivers - forced to buy a circle lock before I could use unit Pro: - 1 month free due to my uhaul trailer cost - staff was pretty friendly and helpful
Nicholas Pulire | Overall ExperienceThey staff were very helpful and nice !
Pamela Tidwell | Overall ExperienceAll expectations were good and met!
Nancy Broussard | Overall ExperienceI am moving here from Alabama and needed a storage till I can get into my apartment. Collin was very professional and super nice and friendly! I would recommend this business to family and friends!
Pamela Tidwell | First ImpressionsThere was no lighting in the actual storage unit
Mary Combs | Overall ExperienceI was having issues with a previous unit that was reserved on 200 Erwin Ave in Fort Walton here. They took my name and info down sent it to corporate. I didn't not recieve a phone call. After waiting 6 hours and not receiving any phone calls. We drove to this location and the staff was very helpful and friendly. They explained everything to me and got me taken care of right away. I glad it didn't work out with the previous place because of the service I experienced at this location.
Amanda Tomczyk | First ImpressionsCould use a light to see but otherwise very nice.
MARY BURRUCKER | First ImpressionsApril Audet and her Staff gave a sense of security and trustworthyness. I was quickly guided to ensure my needs were met with a uhaul truck i could manage and a storage unit that had easy access for me as well. Thank April! U.re teamwork is awesome.
WHITNEY GARRETT | First ImpressionsOffice staff tends to be difficult when you speak with them. Not all that friendly and lied when we originally signed up for unit. Happy to be gone won't come back if I need storage again.
cory rivers | Overall ExperienceI left because there was no more security they said lightning hit it anybody can walk in there and steal crap I have some expensive stuff in there did not feel secure
julie olson | Overall ExperiencePrice service relation is excellent
Dieter Bucher | First ImpressionsApril the manager was awesome.
Swinston Abraham | Overall ExperienceAltamente agradecidos por su servicio.Es tiempo de irnos pero fue un placer contar con ustedes Gracias.
jorge corrales | Overall ExperienceGood people who will meet your needs for Storage. No lighting in the climate controlled units & no electrical access near the units exist that I know of. This addition would be very helpful to tenants. That's my only suggestion. The staff is VERY HELPFULL and knowledgable. Best facility for Climate controlled units &24hr. access I found in FWB. If lighting or electrical access was added this would be the PREMIERE storage facility of FWB. My personal Thanks to the April & the staff. Kevin Riner Thanks to every employee
kevin riner | First ImpressionsGreat, professional staff. Very accommodating and very good communication!
Eric Echevarria | Overall ExperienceEasiest part of my move was getting the storage unit and doing my rental return here. Excellent management and excellent staff!
Sean Harris | First ImpressionsWorst experience I've had. Will never recommend this uhaul. Extremely unprofessional. Only now that they want feedback have they found the time to email me. After 3 emails threatening me with no reply to my responses. They completely ignored me.
Robert Clark | First ImpressionsThe lack of respect was amazing. Being sent emails threatening me to pay after a month of waiting for my move out request to be processed was horrible. Not one response to my emails was inappropriate. I'm disappointed in uhaul.
Robert Clark | Overall ExperienceJustus was the most professional and helpful person I’ve worked with in a long time. Truly a pleasure to do business with and a great asset to your team.
Kevin Fleming | First ImpressionsCustomer service is extremely poor. The manager April is very unprofessional. Uhaul charged my card and I never authorized payment April claims she reversed the charges and states she sent an email when the reversal was completed, I never received an email until after I notified her and I received the email 4 times after I spoke with her questioning the reversal. The reversal should have already hit my bank that hasn’t happened. I will never use this place ever again!
Michele Machado | Overall ExperienceThe staff was very friendly and helpful!
Richard Oblak | Overall ExperienceThe manager at this place is a very kind lady. She was always so helpful, respectful of people, and easy to work with.
SHERYL RAY | Overall ExperienceApril and the staff were amazing. Any issue was corrected immediately and efficiently.
Mitchel Martin | Overall ExperienceThe staff was amazing and extremely customer friendly.
Debra Riley broadnax | Overall ExperienceFirst to clarify question 2. Friendly yes, helpful no until I insisted I am not leaving unit unsecured and they had to fix somewhat. Question 3: unit clean except rat poison box in unit, facility clean except broken old drywall outside another unit with nails in it that we had to dry/park by. check in to unload our Uhaul cargo trailer into a storage unit we were told we couldn't drop it at that facility after being told we could via email confirmation and had to take it somewhere else. Then after unloading went to lock the unit and the whole metal plate with slide bolt came off in my hand. It was broken and I couldn't secure my unit. I took pictures. Walked up to office was told by young man he couldn't fix it and to call his manager , cell number on her card, which wasn't on card, who had left for the day. He had to call, don't know what she said. I told him I'm not leaving my unit unsecured and I told a woman at customer service number that me and my 79 yr old mother who just unloaded we're NOT moving it to another unit! It's now around 5pm. He then gets tools and repairs to best he can. Put my lock on. The facility is not gated and I told him uhaul will be responsible for any loss of our belongings. He said a new bolt will be put on today. Not sure how that's going to happen unless I take the lock off?? Haven't been contacted today yet. Facility extremely busy at 5:30pm. Inside 6 people in line, 1 clerk. Outside 4 uhaul trucks in line to be dropped off. 2 guys outside one of which was the guy trying to fix my units lock. They all looked extremely frustrated. They let us return the trailer there at this point. We paid approx $120. For the unit which is not secure. We are moving out in a month when we rent another Uhaul truck?? to Pa from Fl.
Clara Ottria | First ImpressionsStaff was really helpful
Sandy ROSADO | First ImpressionsFrom the day I stepped in to rent my storage unit the staff was less than friendly. No time when I had to talk to the staff were they at all wanting to help.
Jillian Isaacson | Overall ExperienceI'm not to happy about getting an email the other day that said I'm being charged a late fee for my storage locker. I checked out of that locker on the 9th of Jan.
Tom Ethen | Overall ExperienceThe staff was extremely helpful and my storage rental went smoothly.
Jessica Ehnen | First ImpressionsThe customer service at this location was the worst I have ever encountered. The girl who helped me was very rude and annoyed with any question I had regarding my storage unit and the process of retur
Jillian Isaacson | First ImpressionsI wasn't charged my auto pay on time, then was charged a week in a half later. My bank account was low and I'm an 100% servive connected disabled veteran and only get paid once a month. Was draw negat
Charles Gwynn | Overall ExperienceEveryone was friendly and tentative to the customers.
JESSE FRANKLIN | Overall Experiencen/a
Tom Ethen | First ImpressionsProfessional, personable staff. Well kept facilities with quite a few options for those who want to rent equipment or store personal items. It was easy to return the trailer/store my belongings.
Cody DeBoor | First ImpressionsI did already. Please stop the emails!!
Tom Leiper | First ImpressionsEveryone went above and beyond to accommodate our particular needs. I couldn’t have asked for better service.
MARCUS HANLEY | First ImpressionsIncredibly helpful and accommodating throughout the entire rental process.
RYAN TILLMANN | Overall ExperienceCustomer service was outstanding.
daniel mcclendon | First ImpressionsVery professional and organized staff. We really appreciate the kindness and quick service in our stressful moving situation. The rates are very reasonable as well. Thanks for everything.
Kevin Stiles | Overall ExperienceGreat place, helpful staff
matthew klein | First Impressionsthe people there are very nice and helped me out in getting a storage unit . they have great customer service skills
Jennifer Geeting | First ImpressionsJust nice friendly people who got the job done.
james mcconnell | Overall ExperienceThe ladies at Beal Pkwy Uhaul were attentive and professional. They made the ending stage of a Colorado move very pleasant. My valuable possessions are safe and secure. Thank you ladies..!!
Hector Rodriguez | First ImpressionsGreat
Louise Sewell | Overall ExperienceThe guys at the storage on Beal Street were awesome - I'm pretty much disabled and when they realized that - they went out of their way to accoomadate me and even brought us bottlles of water
Thomas Holloway | First ImpressionsThe staff was super friendly. The girl that help me with my drop off was amazing...
Carla Tokay | Overall ExperienceThe staff was extra helpful and efficient upon check in and check out.
Jessica Fielder | Overall ExperienceThe location is hard to get out of due to the location being on a curve and having vehicles lined up along the front. It is a very busy location. The staff is very friendly and helpful.
Melvin Holbrook | Overall ExperienceThanks
Jeff Petresky | Overall ExperienceLights in unit would be nice. Otherwise excellent!
Sean Whitney | Overall ExperienceGreat place to store your stuff.
John Capotosta | Overall ExperienceGreat service.
SAMUEL OPPELAAR | Overall ExperienceApril was Fantastic
CAMILLA JEFFCOAT | First ImpressionsSavanah was very knowledgeably and helpful on the receiving end of my daughters UBox delivery. We were so thankful for her help! Awesome service and overall, the UBox experience was great!
JAN FLOWERS | Overall ExperienceApril has done an outstanding job throughout the many years I have used her location. I highly recommend it! April has communicated very effectively on each occasion I have had to talk with her.
RICHARD WILLIAMS | Overall ExperienceWonderful experience. Thank you.
Kimberly Conrey | Overall ExperienceFirst time ever using Uhaul, did a cross state move. Staff was helpful and friendly, even with getting the 30 free storage.
William Fehr | First ImpressionsI had an excellent experience. April was accommodating and friendly. Thank you.
Kimberly Conrey | First ImpressionsApril and her staff were very helpful and friendly while walking me through this process.
NICK GUTHRIE | Overall ExperienceAlways helpful and kind. When my husband collapsed at work and then hospitalized they were so kind and understanding.
Debra Funk | Overall ExperienceYou all made it a very pleasant experince
brian davenport | Overall ExperienceNever use the internet to order materials and pay for them. Since you have to pay in the store as well you get double charged and the only way to get a refund is to travel back to the facility.
Walter Kimball | Overall Experiencethanks!
Terry Dibble | Overall ExperienceThe staff were extremely helpful and I would use them again.
joe marquez | Overall ExperienceGreat Staff, Good Location and Secure Site
Melvin Holbrook | ReservationAlready placed a review.
Esmeralda Sanchez | Overall ExperienceStaff was so understanding and helpful!
Others of Destin | Overall ExperienceThe Manager of this Uhaul facility, April is very rude and does not help you. They never have uhaul trucks available. The employees are nice but the Manager April is NOT! Stay away from this place!
Chandra Ward | ReservationThanks
DOUG JOHNSON | Overall ExperienceEVERYONE was very friendly. I will recommend your services in the future for myself and others.
Debbra Mase | Overall ExperienceThis was a nice perk getting a free month of rent because of our long distance move. The staff, especially Cheyenne and Corte were helpful and friendly in acccommodating us.
ANDREW HALL | Overall ExperienceThe employees were great but they need to hire more help at the store. Went into store a few times with only one person working and 6 customers waiting. That was not very convenient having wait
Kaylen Wall | Overall ExperienceSavannah picked up and dropped of my uboxes and did an awesome job!
Jonathan Tellefsen | Overall ExperienceThe place was great for my storage needs
Jovan Pardillo | Overall Experience*
Leslie Timperman | Overall ExperienceThere was only one staff member at the counter causing a longer wait time for other customers. Outside storage had zero pest control (siders, roaches, etc)
Triston Roland | Overall ExperienceThe staff was friendly & helpful, helping me to straighten out a couple of problems I had had with my original reservation, also in dealing with a delay on my end due to my personal towing vehicle.
Lee Maynor | Overall Experiencenever had any issues
JAMES FRAZIER | Overall ExperienceApril and Team Crew Very Awesome Job!! Keep Up the outstanding support!! Thanks Again, Troy Williams
TROY WILLIAMS | Overall ExperienceThere was always cars or trailers parked in front of my ground level storage and I could not get to it easily. Too crowded too many trucks there not easy in and out. Will go elsewhere next time.
Pamela Byrd | Overall ExperienceThis was my second time using this facility. The staff is friendly and the place is great! I would use them again.
David LaPlante | Overall ExperienceThis is the worst Uhaul center I have ever encountered. You have to wait in line for a VERY long time, the employess are all clueless and rude, they will close before the closing times that advertised
VICTORIA EMERICK | Overall ExperienceStorage unit rented was in disrepair. Door to the unit jammed and came off the rails many times. When I went to empty the unit and let the staff know. Employees were vaping and did nothing. Typical!
Jared Perzynski | Overall Experience