Customer Reviews for U-Haul Moving & Storage at Baseline Rd

1,692 reviews

5518 Baseline Rd   Little Rock, AR 72209
(E Of Geyer Springs Rd)

(501) 569-5026

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(501) 569-5026

5518 Baseline Rd
Little Rock, AR 72209
(E Of Geyer Springs Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Put a traffic light so it's easier to get out in traffic...but the young man who helped me went above and beyond

Donisha F. 
Rating:
5.0

Customer did not leave a comment.

Dietrich P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAILYN P. 
Rating:
5.0

Customer did not leave a comment.

al T. 
Rating:
5.0

Customer did not leave a comment.

Makyla B. 
Rating:
4.0

Everything was good!

Angela Y. 
Rating:
5.0

Customer did not leave a comment.

Randall R. 
Rating:
5.0

Customer did not leave a comment.

Jonia a.  |  Overall Experience 
Rating:
5.0

Small and efficient location. Reps were very helpful.

RaShunda B. 
Rating:
5.0

Customer did not leave a comment.

Tim G. 
Rating:
5.0

Alicia was VERY, VERY HELPFUL!!! She was courteous from the moment I approached the counter and extended the same great service when I returned the equipment!!! Stellar Service!!!

tamara J. 
Rating:
4.0

I was doing great until someone broke into my U haul garage. I’m trying to find out about my storage being broken in my storage garage

Joe W.  |  Overall Experience 
Rating:
2.0

Staff couldn’t find a clean storage. All storages were not numbered. Took over an hour. However, on-site staff worked hard to handle the issue. It took over an hour but they got it done

stephaine d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Letisha G. 
Rating:
5.0

Customer did not leave a comment.

Patrick H.  |  Overall Experience 
Rating:
1.0

Note. Sherwood location changed my pickup to baseline location. This review is not for baseline it is for Sherwood location at end of Kiehl. Baseline employees were helpful and we are thankful for them saving the day. I made my reservation for an enclosed trailer more than a week before pickup. When I showed up at 7am and told Sherwood location employees my name, big fella with the beard asked if I was picking up the trailer, when I said yes he laughed and says “we ain't got it” . Unclear on if he was joking or not I asked if he was serious. Still with a smirk on his face “yeah bro I ain't got it sorry, we have (1) rented and it didn't make it back so I was hoping you wouldn't show up today”. And told me all he could do was give me a tiny trailer. Boss man comes out and asks me the customer if they have the trailer I ordered on the lot? I say no clue man there should be because I have a reservation. He offered me the same size trailer in exchange but it was open to the elements. We were scheduled to move in this day and told him we were moving valuables and 4 hour trip away. He tried to call other locations and none nearby had one either, all while doing this is giving me the out of luck look. They had 60 trucks out front, so being a business owner the right thing to do would to be offer me the truck at the same rate. I don't get this treatment as a paying customer. They send me to the hood on baseline road across town and doesn't update my pickup time. Thankfully when I pulled up to baseline location they actually had brains in there head and great customer service. 5star to baseline rd location. And a fat DO BETTER to the hood acting employees at the Sherwood location. Will never use uhaul again after this is the 2nd time this has happened to me at Sherwood location. Monopoly and poorly managed/operated

Kyle M. 
Rating:
5.0

Keep the same employee there. OUTSTANDING

james W. 
Rating:
5.0

I wanted to say that EZ Movers (gotten through uhaul)were a great deal and the two men, Alec and Hayden, were a godsend. They couldn't have been more courteous and helpful. Please let the company know for me. Also,the lady at Uhaul was very kind and very sweet. My only complaint is $1 (0.99) a mile is more expensive than expected.

Tammy B. 
Rating:
5.0

The customer associates at the location were a delight..they laughed at my jokes and made sure everything was on point.

Chicketta J. 
Rating:
5.0

Get customer service skills only problem was door couldn’t lock on storage unit 056 and I hope my items are secure! Thanks

Shaelonda R.  |  First Impressions 
Rating:
1.0

Maintain your trucks better. Within the first 5 hours of my trip, two mechanical issues happened with my truck which eventually resulted in having to spend an extra $100 on a hotel room and delaying my trip by almost a day.

William H. 
Rating:
5.0

Customer did not leave a comment.

Marc H. 
Rating:
5.0

The employees that was working Saturday that helped me upon check-out and return of the return truck was great. No nonsense efficient and jovial. Give em both a raise

dwayne S. 
Rating:
4.0

Customer did not leave a comment.

Wesley R. 
Rating:
5.0

Customer did not leave a comment.

Kia J. 
Rating:
5.0

Excellent service and equipment.

byron B. 
Rating:
2.0

Have lock in the storage as stated in the email for customers to access

janice P. 
Rating:
4.0

Customer did not leave a comment.

RALONDA G. 
Rating:
5.0

Staff at both places were great. Truck was clean and ran well.

Christy M. 
Rating:
5.0

Customer did not leave a comment.

Chelsea W. 
Rating:
5.0

Everyone was awesome

LAQUINTA B. 
Rating:
5.0

Great customer service.

Denise R. 
Rating:
5.0

Customer did not leave a comment.

Aaron F. 
Rating:
4.0

Customer did not leave a comment.

Mike V. 
Rating:
5.0

Customer did not leave a comment.

JACINDA P. 
Rating:
5.0

Great people. Both of the ladies were extra helpful!

James P. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
3.0

When trying to turn in vehicle it was an hour just reaching the location. They had street blocked of due to a Christmas parade. Should have let the public know in advance.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Delonda Y. 
Rating:
5.0

Customer did not leave a comment.

paul G. 
Rating:
5.0

Customer did not leave a comment.

nolan N. 
Rating:
4.0

Customer did not leave a comment.

Jamilya L.  |  Overall Experience 
Rating:
1.0

ACCIDENT HAPPENED / FRONT OF AUTO WENT OVER FRONT OF TRAILER / CALLED UHAUL N GOT AN AGENT TO HELP GET WRECKER / ONE WAS THERE MOST OF TIME / BUT WE WERE WAITIN ON A LARGER WRECKER WITH A BOOMS / THE OWNER OF THE WRECKER COMPANY WAS FINALLY THERE N HE WAS IN TOUCH WITH UHAUL TALKING / TOLD ME UHAUL WAS GOING TO COVER HIS COST / SO I SAID OK - LETS DO IT / YET NOW IM TOLD I CANT GET MY INSURANCE I BOUGHT FROM UHAUL TO COVER THE AUTO DAMAGES / BESIDES ----U CANT DO PART / PAY A WRECKER / THEN-- NOT COVER THE DAMAGES / SO LETS FIX THIS ISSUE / BE FAIR ITS THE HOLIDAYS / UHAUL ISNT SCROOGGE I HOPE

Johnny W. 
Rating:
5.0

The customer service representative is friendly, professional, and has a good sense of humor. I highly recommend this location for those thinking of renting from here.

Jair A. 
Rating:
4.0

Customer did not leave a comment.

VonShelia W.  |  Overall Experience 
Rating:
5.0

Nothing

Carl R. 
Rating:
5.0

No comments

jose G. 
Rating:
5.0

Customer did not leave a comment.

Noah B. 
Rating:
2.0

We were originally supposed to pick up our U-Haul in Cabot, but we got a call that the location was closed so we had to use Baseline. Well we got there at 7am (our pick up time) and it said our equipment was not available. We waited there for an hour and a half, I called the help line, was on “hold” for the whole hour and a half. An employee showed up, and I asked her for help & she said “I cant help you” and went inside. Interestingly enough, after she had been inside for about 10-15 minutes, our equipment was suddenly available. So it seems they were not prepared for our 7am pickup time. That was very frustrating. So then we drop off the truck, and a different lady was outside & took the key and said she would get it returned. Well the next day we get a call saying we didn't return the key… also VERY frustrating. We were also charged a fee for NOT returning the key. This location was very incompetent.

Ashleigh M. 
Rating:
4.0

Thanks for your assistance.

BERTHENA N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine P. 
Rating:
3.0

I moved out 11/5/23 @12:00 pm when I picked up the truck also someone tried to break in mu unit I have a picture of the Bobby pin that came out the lock I also reported it

ANGELA S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alice C. 
Rating:
5.0

Customer did not leave a comment.

lisa S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B.  |  First Impressions 
Rating:
5.0

Your location was great and there is no need for improvement.

CLIFTON H. 
Rating:
5.0

We have used this location twice now and both times we have had wonderful service. The staff members are super nice, friendly and very helpful. I would use U-Haul again just from my experience at this location.

Mandie D. 
Rating:
3.0

The truck was clean, but it was not changing gears properly.

Debbie M. 
Rating:
5.0

Customer did not leave a comment.

Ivania T. 
Rating:
4.0

Customer did not leave a comment.

LATASHIA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miranda G.  |  Overall Experience 
Rating:
5.0

I have used this location several times & have always had excellent customer service. Staff is knowledgeable & have pleasant personalities.

Janice G. 
Rating:
5.0

Customer did not leave a comment.

Julie J. 
Rating:
3.0

I returned the uhaul that was rented. While rented a branch fell and clipped the corner and busted a corner cap of the truck off. It was clear this happens a lot because you could tell it had already been repaired. I went inside and had the rep take a look, he said that it wasn't enough damage to report so don't worry about it. I said are you sure? He stated I am sure. There won't be a damage claim. I had the person with me hear his words verbatim. To my surprise I wake up the next morning with a Charge on my credit card. I am not upset about the charge. I get there was damage. It's very disappointing that they can say that and then go back and charge you. Very poor customer service. I have tried to reach out to the GM but can't get a call back.

Jana R. 
Rating:
1.0

Upon getting the unit I was told that my unit was inside the building (assuming it was the Geyer Springs) I didn’t move in or locate the storage until 2 days later Big mistake the rep never clarified that it was the raggedy building behind the office I never knew a inside existed to that building..I was giving storage 351 it had a lock on it.. So I was moved to storage 600 took everything out the van placed it in the storage the storage wouldn’t close..(had to place everything back in the van only to have to move again to storage 625 it’s filthy with ants but being on a time frame with the van and having to be out the residents in a timely fashion I had no choice but to move in the storage.. highly upset about the whole experience now I’m having to pay more monies for a storage that’s bigger then what I needed.. Terrible experience I only chose uhaul this time because I used them last year.. But never again…

LaToya W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINNIE M. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bert Z. 
Rating:
5.0

Customer service is extremely excellent this why I am a return renter

Terri R. 
Rating:
5.0

Excellent employees friendly helpful and quick

TONDELIA K. 
Rating:
5.0

Customer did not leave a comment.

Sandra R. 
Rating:
5.0

I have always used u haul and I would recommend you all to friends Thank you

Ernest S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PATTY R. 
Rating:
5.0

Professional and customer service was great

robertq M. 
Rating:
4.0

Customer did not leave a comment.

RACHEL L.  |  First Impressions 
Rating:
5.0

Have a waiting area,

Ronald V. 
Rating:
5.0

Customer did not leave a comment.

Doug C. 
Rating:
5.0

Customer did not leave a comment.

LATASHIA S.  |  First Impressions 
Rating:
5.0

They are always so helpful!

taz U. 
Rating:
5.0

Extremely friendly and helpful staff…great experience overall!

Ben K. 
Rating:
5.0

Customer did not leave a comment.

Lonya R. 
Rating:
3.0

Upfront about coats.

Baron M. 
Rating:
5.0

Customer did not leave a comment.

Shaderra H. 
Rating:
2.0

first of all I had to go 17 miles one way to obtain the equipment and was charged the extra mileage which I will be contacting someone for a refund for the extra mileage, 2nd the first truck they tried to give me drivers door would not open and when brought to their attention comment was, oh yeah that one, do you want a different truck? upon returning the equipment the person left in charge really didn't have a clue what he was doing I guess the 2 ladies were late for lunch and didn't stick around to help, I told my wife to keep a sharp eye on my account and make sure correct amount was withdrawn. In the future if my local u-haul can not provide me with the equipment I'm needing without a big hassle I will be forced to use someone else. I was VERY disappointed with my resent experience.

Mitchell P. 
Rating:
5.0

SO FAR NOTHING BUT SPEEDY AND PROFESSIONAL SERVICE. WE'LL BE BACK!

SCOT G. 
Rating:
5.0

Customer did not leave a comment.

Erika L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie B. 
Rating:
5.0

Tried using the U-haul app for equipment return, but could never get it to work. It would hang up at the “getting my location” step (I had location permissions turned on).

Roger P. 
Rating:
5.0

I only had my niece helping me unload a 20 ft truck and when we got finished, we both could barely move much less take the truck to another facility so it had 3/4 full of gas because I thought I'd have to drive it to another location, but the sweet lady inside U-Haul let me park it there and she took care of it. I wouldn't have been able to drive to another location and today I can barely move from the pain. Next time I'll be better prepared than to hire movers that change their prices on me causing a disabled woman to unload her own truck. I'm happy to have such wonderful people their at 5518 Base Line Rd. U-Haul !! Their the best and wonderful customer service!! I would definitely recommend them to anybody. Thanks girls!!!!

Regina Lyme A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Checking vehicle fuel before handling to customer assuming that the fuel is full

Aniya A. 
Rating:
5.0

Customer did not leave a comment.

Nikole J. 
Rating:
5.0

Customer did not leave a comment.

Julie J. 
Rating:
5.0

Customer did not leave a comment.

charla B. 
Rating:
2.0

No one was at work they open at 9 am yet it's 9:44 and still there are no employees available

Phyllis G. 
Rating:
1.0

My items were damaged in a climate controlled storage and I received no assistance. Instead I got the run around for my items that were damaged and they kept wanting to charge me for a storage. There is no way my items should’ve been damaged wet and mildewed being stored in an inside unit. I would never recommend U-Haul to anyone. The manager Sean only told me that it had been a lot of rain but that’s no excuse for an inside unit. I emailed and called never received any type of follow up or assistance.

Alicia P.  |  Overall Experience 
Rating:
2.0

Sold us the wrong size unit without checking.

JaAyra B.  |  First Impressions 
Rating:
4.0

No commit.

anthony D. 
Rating:
5.0

Customer did not leave a comment.

Rosa R. 
Rating:
5.0

Customer service was fast and easy to get on the road. They were very polite and honest hard working too. I enjoyed renting from this location

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Dolly E. 
Rating:
3.0

Customer did not leave a comment.

Toya B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shirley w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tonya M. 
Rating:
5.0

Great customer service!

Christopher O. 
Rating:
1.0

Wqrst place ever

Randy D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MONICA H. 
Rating:
5.0

Customer did not leave a comment.

BARBARA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Almarshell B. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Julie J. 
Rating:
4.0

Customer did not leave a comment.

Tamillia L.  |  Overall Experience 
Rating:
5.0

The truck was older than me. the sound at speed was over 90 decibels. There was no way to hook up to the stereo with my phone. The truck got horrible gas mileage. I rented a truck 4 years ago and it was night and day better. Both physical locations were excellent.

Colin M. 
Rating:
5.0

Customer did not leave a comment.

REGONALD F. 
Rating:
2.0

Notification about policy giving away your reservation with out contacting before hand , and not give any ac vsnn

Brian H. 
Rating:
3.0

Customer did not leave a comment.

Ashley E. 
Rating:
1.0

If the truck is unavailable, the center needs to inform the customer that they not only set them up with a new location that has the truck available but that they also change their truck size! The size truck I reserved was unavailable at the location I chose. They did call and tell me they changed my pick up to a location that has it and when I got there, the location did not have the size I wanted, they told me that the original pick up location changed my truck from a 20' to a 26' without my knowledge, the new pickup location in fact did not have the truck available, AND the ORIGINAL pick up location changed my drop off day from the same day (which I chose) to two days later. Making my entire reservation incorrect. The girl helping me at the new location was somewhat helpful.

akoya N. 
Rating:
5.0

I have visited the location a few times in a week and at times I have a new associate help me but each time they always have been able to help answer questions and accommodate all requests I've needed.. Great customer service and great job all around for me

HELEN N. 
Rating:
3.0

First of all, i was charged for gas , and i know i put it back to where it was when i received it. The receipt shows way less than the gauge actually had in it.. We even discussed the amount gallons needed to put back...And i did just that. I don't mind Paying my mileage overage.. But to charge me almost $30 for gas is insane...i will definitely look into another rental company for my other things this week. Very unsatisfied customer...

Mayone B. 
Rating:
5.0

Thanks for being such a great help in just a trying, challenging time. My family and I are very appreciative. Sincerely, XAN!

xanithia s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Hope E.  |  Overall Experience 
Rating:
3.0

Just moved in yesterday and today, my unit has standing water in it and in the hallway

GINNY M.  |  First Impressions 
Rating:
3.0

They had the mileage wrong and it said I drove 20,000 miles.

Keithlynn B. 
Rating:
5.0

Great

JALYSSA G. 
Rating:
5.0

Your staff was very professional, they talked me through every step. Only thing that was wrong was the storage unit was to small

betty t.  |  First Impressions 
Rating:
1.0

Never go to the baseline location in Little Rock The manager and the staff are poorly trained This location must hire felons

ROY H. 
Rating:
5.0

Customer did not leave a comment.

Keshelia H. 
Rating:
3.0

They waited 3 hours later after I left the location to get my deposit back which I didn't receive & had an $5.78 remaining balance ONLY at the moment left to pay. So I payed that fee & left. Hours later I receive a phone call about a rounded $20 balance still left to be paid, but earlier it was just $5.78 which I had paid. I don't understand where the rounded $20 remaining fee came from all of sudden. I shouldn't have to pay that.

tekeema W. 
Rating:
5.0

Great service and friendly, helpful staff.

David F M. 
Rating:
5.0

When all else fails I know I can depend on UHaul to have my back. Another beautiful experience. Thank you

Matthew C. 
Rating:
5.0

Vert good

DOUGLAS D. 
Rating:
5.0

You guys are great!

dangela p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara J.  |  Overall Experience 
Rating:
4.0

The storage unit that was provided my things got wet and I didn’t complain just wanted why I could save is all thanks for being u

Tiffany B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

laquesha h.  |  Overall Experience 
Rating:
1.0

Horrible customer service. Horrible staff and management . Did not know how to speak correctly or adhere to my needs in order to fix the problem. Acted as if I wasn’t important. Or my situation wasn’t. I would never refer anyone here.

Dasia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shelia s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

charles h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LORI B.  |  First Impressions 
Rating:
5.0

The services was good.

RAY W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shayla P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KASHMERE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TINA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darryl W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keith c.  |  First Impressions 
Rating:
1.0

Still hadn't been reimbursed for the free 30 day storage. $74.99

Chad P.  |  Overall Experience 
Rating:
4.0

The employee's are very helpful and work with me every time.

JOHNNY W.  |  Overall Experience 
Rating:
5.0

Great customer service. They made the process very easy.

Corey W.  |  Overall Experience 
Rating:
1.0

Called and reserved free month storage from renting trailer promo. When I arrived I was given a storage unit that had a lock on it. Then had to downgrade to a smaller unit that was upstairs. The cops were on location for a different customer in turn I was not serviced timely. A lot of standing around waiting. Then was charged for both storage units. Again I had made it very clear that I was wanting to use the free month storage promo.

Chad P.  |  Online Move In 
Rating:
5.0

The greatest

GREGORY A.  |  First Impressions 
Rating:
5.0

Thanks.

andrew n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanne W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arlene a.  |  First Impressions 
Rating:
3.0

I wouldn't have ever left u haui if they wouldn't have have ran everyone out of the RV slot's claiming they needed them for more outside storage space.I don't see it the site is not 100% full.PS the staff and manager were very helpful and friendly.The decision to end RV space impacts my views on trusting U Haul !!!

DAVID F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TWYLA C.  |  Overall Experience 
Rating:
3.0

Your storage access hours are too early, I get off work a hour before it is locked. Since we uses a code to get past the gate, 9p.m. would be a good time for people like me

charles h.  |  First Impressions 
Rating:
1.0

There's a leak in unit 400 the one I was using my clothes,mattress & my daughter's degree has water damage.They need to repair the leak in the roof. I moved my belongings out of the unit.

CAROL D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willis C.  |  Overall Experience 
Rating:
5.0

Everything was great They saved me

EARL P.  |  First Impressions 
Rating:
5.0

Such a blessing 🙌

elizabeth j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deshun J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelexis B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latonya M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deshun J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ROGELIO C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAMELIA M.  |  Overall Experience 
Rating:
5.0

Mr Sean was a great guy he’s very understanding and he explained everything clearly were you can understand well

Terryl B.  |  Overall Experience 
Rating:
5.0

A representative named Lovely helped me and while I had to wait really long time because my reservation was for an old truck trailer that did not have climate control, it didn’t feel that way. She was extremely helpful and hilarious. I even started helping other customers with carrying boxes to their cars. Lovely helped me understand what kind of storage would fit my needs and things worked out well for my family and me. In the future I will most likely exclusively use that U-Haul location for my storage needs.

Reniten W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

quinshonna m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MATTHEW T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

antoinette w.  |  First Impressions 
Rating:
3.0

None

Darryl W.  |  First Impressions 
Rating:
5.0

Made my hard move EASIER!

quinshonna m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

daron g.  |  First Impressions 
Rating:
5.0

Thanks

larry l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAKESHE D.  |  First Impressions 
Rating:
3.0

Need a discount

Sherise J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shateria S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATONYA M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jim d.  |  Overall Experience 
Rating:
5.0

This store always provide the best customer service to me when I need it.

WANDA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shateria S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHUNTA D.  |  Overall Experience 
Rating:
5.0

The Staff was very friendly and the place was clean I appreciate both

Dietrich P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN B.  |  Overall Experience 
Rating:
1.0

Terrible customer service

Moneka w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gabrielle i.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jobie K.  |  Overall Experience 
Rating:
4.0

Super nice showed us all the different size units made sure we had what we needed

jim d.  |  First Impressions 
Rating:
2.0

A lot of my stuff had gotten Wet and Moisture-also have mold on a lot of my stuff my dryer and clothes and some of my boxes my kitchen table chairs and things in my boxes.

SHARON H.  |  Overall Experience 
Rating:
4.0

The staff was very helpful and friendly.

JOHNNY W.  |  First Impressions 
Rating:
5.0

The customer service was the best experience ever at the baseline location!

WANDA D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

sandra l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leslye h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TWYLA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley G.  |  First Impressions 
Rating:
5.0

We received excellent customer service from Managers Sean Barnes and Kenyotta and the team at Baseline Road in Little Rock. We received the best professional service at Baseline Road compared to all other locations that we have experienced. This particular facility met all of our moving needs with fast and friendly service with short waiting times. All of the staff at 5518 Baseline Road were caring, friendly and knowledgeable and exceeded our expectations.

karen g.  |  Overall Experience 
Rating:
5.0

Excellent customer service.

karen g.  |  Overall Experience 
Rating:
5.0

Kenyatte was very helpful!

GREGORY B.  |  First Impressions 
Rating:
5.0

Friendly service

karen g.  |  First Impressions 
Rating:
5.0

I am very impressed with the staff and services at U-haul at Baseline Road. Both morning and evening staff cares# about my needs. And I prefer the Baseline location when I am in Little Rock.

karen g.  |  First Impressions 
Rating:
5.0

All of the staff are caring and helpful. I am impressed with your outstanding customer service.

karen g.  |  First Impressions 
Rating:
5.0

You have a rep. That don't know how to talk to your customers. She is very rude when she speaks to the customers. The manager on duty is very helpful and handles the customers very well.

Sherita J.  |  Overall Experience 
Rating:
3.0

I paid for 24 hour access and neither gate cards I was given was working. I had to call customer service twice to get in gate then again to get into building.

Schalena Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tekesha c.  |  Overall Experience 
Rating:
5.0

The staff was very helpful. The time and hours were always convenient for me.

karen g.  |  Overall Experience 
Rating:
2.0

Staff was great and everything looked fine from the outside, but when we got into the gated area to store our new RV, it was scary. Mostly junk yard cars were there, some missing tires or wheels,

jerry d.  |  Overall Experience 
Rating:
5.0

I had a hard time finding my storage building because it was behind two gray doors that they forgot to tell me.

Earnestine J.  |  First Impressions 
Rating:
3.0

Just glad my things where all in the same as I left it . No issues with my storage . Thanks UHaul!

renita b.  |  Overall Experience 
Rating:
4.0

VERY HELPFUL STAFF

Liz B.  |  Overall Experience 
Rating:
5.0

Nicholas was very kind and helpful! Couldn’t have been a more pleasant experience considering the circumstances I was in!

Isaac M.  |  First Impressions 
Rating:
5.0

I always get storage from u haul the one stop shop for your moving needs. Thanks for the great experience

Deangelo R.  |  Overall Experience 
Rating:
5.0

Amy did a great job

paul b.  |  Overall Experience 
Rating:
5.0

Went great in their maybe10 min i love it

steven h.  |  First Impressions 
Rating:
5.0

I really appreciate how he helped me pick out a storage and he took me to storage down road and may show I know how to in storage room.

edna j.  |  Reservation 
Rating:
4.0

The employees over the 2 years of storage service was excellent to me.

JOHNNY W.  |  Overall Experience 
Rating:
5.0

were very helpful....friendly...remembered me

liz B.  |  Reservation 
Rating:
4.0

Enjoyed my stay

melissa w.  |  Overall Experience 
Rating:
4.0

I really appreciate being able to store my vehicle at your facility. I have and will highly recommend people to use you guys. Thanks for all you do. Thank you

neta d.  |  Overall Experience 
Rating:
3.0

Uhaul meets your needs and accommodations.

Phileta P.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

  • History

    We have an adaptive reuse program to better the environment!

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