Customer Reviews for U-Haul Moving & Storage at Barnet Hwy

13,092 reviews

2500 Barnet Hwy   Coquitlam, BC V3H1W3
(No on-site parking available for customers during rental)

(604) 461-1717

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(604) 461-1717

2500 Barnet Hwy
Coquitlam, BC V3H1W3
(No on-site parking available for customers during rental)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Warren Rempel 
Rating:
5.0

Customer did not leave a comment.

Ross Cavasin 
Rating:
4.0

Customer did not leave a comment.

bruce lawson 
Rating:
4.0

Customer did not leave a comment.

Chris C 
Rating:
4.0

U haul makes it very difficult to rent if one doesn't have a data plan on one's phone like I do. It wasn't to bad for this trailer rental but to make an assumption that I can take photos with my phone and post them and reply to contract questions is WRONG and discrimmatory

ted edwards 
Rating:
5.0

Customer did not leave a comment.

Kelly Chow 
Rating:
4.0

Customer did not leave a comment.

Kyrylo Laktionov 
Rating:
5.0

Young lady that checked us in was Excellent Great customer service Thank you

John Watson 
Rating:
4.0

Customer did not leave a comment.

Sarah Hossack-Redden 
Rating:
5.0

Taking my photo to compare to my drivers license is an invasion of my privacy.

Donald McMillan 
Rating:
1.0

Every time I reserve a truck or a trailer and I reserve utility dollies and floor dollies. They are never there when I pick up my reservation. Not to mention if I reserve anything for future I’m constantly hounded by your call center employees. to the point that I had to block your companies number because of the harassing phone calls early hours of the morning

Stafford Bonthoux 
Rating:
4.0

Customer did not leave a comment.

Richard Cederlund 
Rating:
5.0

Customer did not leave a comment.

CRAIG FRASER 
Rating:
5.0

check in at counter was nice, quick and easy, as was returning equipment. I rent at this location frequently, it's not always this painless of an experience, I do believe the staff / attitude counts a lot

Marc-Olivier Habel 
Rating:
4.0

Customer did not leave a comment.

Toni Giurgea 
Rating:
5.0

Everyone at this site and everyone who I dealt with on the phone were great

Kevin Schindel 
Rating:
5.0

Customer did not leave a comment.

Ian MacDonald 
Rating:
5.0

All good on the equipment, might suggest to customers planning moves to Island, the ferry fares attract a commercial rate with GVW over 5500 KG. Thx

Mike Girard 
Rating:
5.0

Customer did not leave a comment.

Sung Lee 
Rating:
5.0

If you let the customer book an equipment/tools that means you are making a promise so you must honor it. I booked a dolly but at the time i checked in inwas advised that there is none available

MEHRAN TOUTOUNI-AZAR 
Rating:
5.0

Customer did not leave a comment.

Johannes Esterle 
Rating:
5.0

All good Female customer service representative that checked us in was Excellent. My apologies for not knowing her name.

John Watson 
Rating:
3.0

In spite of booking a time I had to wait 15 minutes while a customer was dealt with. It seemed the whole business was tied up with a single customer, I was not even acknowledged in this time. Otherwise, the actual renting a trailer was fine (nothing more)

Derek Noon 
Rating:
5.0

Customer did not leave a comment.

dave duckworth 
Rating:
5.0

Very friendly and courteous

Robert Jones 
Rating:
5.0

Customer did not leave a comment.

Majid Rezaei 
Rating:
5.0

Customer did not leave a comment.

Fuazul haq Mhoammad qul 
Rating:
4.0

The truck transmission was loud and it sounded like it was going to give. Where I dropped off they asked if it sounded loud when we drove it and I booked a month ahead and requested 2 dollies and they supposedly didn’t have any when they have a lot of U-Haul trucks.. they just didn’t want too cause the truck was going out of town so we had to load it by one box at a time a 20 foot truck with one guy helping who had a stroke 2 years ago

Carol Chickite 
Rating:
2.0

Some of the people at this location are miserable to deal with. The front counter woman was abysmal. She was more concerned with her text messages than helping and kept looking at her appearance in her camera on her phone. Also, the dolly i rented had a wheel that wouldn’t turn and it was hard to move and scuffed up my floors.

Emily Treen 
Rating:
4.0

Customer did not leave a comment.

Robert Brown 
Rating:
5.0

Customer did not leave a comment.

David Wagner 
Rating:
4.0

The check in process was a joke. One slow representative working. I originally booked a one way but it didn't show that way so I had to pay for the kms back empty. U-Haul apparently requires to check drivers license (makes sense) then requires to call your cell phone to check to make sure you have a phone I guess??? They then need to take a photo with there cell phone to make sure you match your driver's license????? No idea but it all adds time to the pickup of the truck.. Then they are trying to enter the data into the system they had to enter it in multiple times because of system lag or crashes. All this leads to a horrible visual of uhaul.

Curtis Desrosiers-Clark 
Rating:
5.0

Customer did not leave a comment.

Gino Gallina 
Rating:
4.0

Customer did not leave a comment.

ian arnot 
Rating:
5.0

Customer did not leave a comment.

hossein sakkaki 
Rating:
5.0

Customer did not leave a comment.

Timothy Ardenne 
Rating:
5.0

Customer did not leave a comment.

John Clarke 
Rating:
3.0

The lineup to pickup the truck took over 20 minutes to get through a line of 3. One gave up and walked out. The cleaning thats done on the trucks is pathetic. Only spray and clean the floor? What about high touch surfaces? There were some foot prints on the dash on the passenger side when i first picked up the truck which shows it really needs to be properly cleaned. It would take an extra 3 minutes to wipe the dash and doors and disinfect them. Trucks should also be filled up before picking them up. Makes it better so the people renting the vehicles arent having to put fuel in them before they do anything. Would also mean the ones renting wouldnt be responsible for others fuel use. Uhaul buys the trucks brand new, they'd be delivered with a full tank of fuel. That means uhaul then charges people for missing fuel WITHOUT REPLACING IT AND JUST POCKETS MONEY! Then they pass the obligation onto the next person to rent the vehicle to replace that fuel until they are back at a full tank. This location is literally across the street from a gas station. Why not use the thing? But back to this locations biggest issue. I was given the keys and essentially forced to go and find the thing on my own. It was wedged between 2 other trucks and it was super tight for me to even try to get into the truck.

Robert Pottinger 
Rating:
4.0

Customer did not leave a comment.

Bashirmohamed Jamal 
Rating:
4.0

Customer did not leave a comment.

yongnam jeon 
Rating:
5.0

Customer did not leave a comment.

Bob Cain 
Rating:
3.0

Door on trailer didn't open or close correct rusted Had to use a ratchet strap to close the door

Jason walters 
Rating:
5.0

Nothing. All was great.

Lisa Di Marco 
Rating:
4.0

good experience with well maintained equipment.

doug binns 
Rating:
3.0

I was charged $22 for gas (11 litres) when I drove 22 km. That is 2km per liter Or 50 litres per 100 km. That truck should be in the 20 litres per 100 km range. I complained to the return worker and he just ignored me. I was in a hurry and let go. I will think twice about using your service again

William Turner 
Rating:
2.0

Have a back up system when your computers are down. I waited for over an hour as the system was down. This occurs Ed on Saturday March 2nd. This made me miss a ferry reservation that was very costly.

Glen Steele 
Rating:
3.0

Lineup waiting times due to self checkout app malfunctions was way too long

Jhonatan Arenas Hernandez 
Rating:
5.0

Customer did not leave a comment.

THOMAS WAGNER 
Rating:
4.0

Customer did not leave a comment.

Paul NG 
Rating:
3.0

I had a 9am bike trailer reservation, arrived 845am, didn't get the trailer hooked up till 945am. Not pleased with the wait time, defeats the purpose of a reservation.

Dustin Fiorda 
Rating:
1.0

Customer did not leave a comment.

Madison Joinson 
Rating:
5.0

Customer did not leave a comment.

HYEYOUNG KIM 
Rating:
5.0

Customer did not leave a comment.

Mohsen Rowshanaei 
Rating:
3.0

It would be better to have the exact location of the truck on your system and be shown to the custmer at the check out, so the customer does not have to go and find it him/herself within a a line of trucks. This time I was assigned a truck that sat between two other trucks which made it impossible to get it out.

Moustafa Esam 
Rating:
4.0

Rana was wonderful to deal with. She was friendly, upbeat and appreciative of my business. Five stars for her great customer service.

Pamela Turner 
Rating:
5.0

Customer did not leave a comment.

hamid heidarali 
Rating:
5.0

Customer did not leave a comment.

Angus Stewart 
Rating:
5.0

Keep doing good work!!

Amanda Kim 
Rating:
3.0

Check the truck before leaving.

Manon Desjarlais 
Rating:
4.0

Using cars with less fuel

Alireza Hajibeiki 
Rating:
5.0

Excellent experience, reliable as always. Will be back.

Michael Patak 
Rating:
5.0

Customer did not leave a comment.

masood najafi 
Rating:
5.0

Shen I picked up my rental, staff was extremely helpful and efficient! Great staff!

Juan Carlos Villela 
Rating:
5.0

Quickest rental to date. Employee connected the trailer for me and off i went.

Sharon Collinson 
Rating:
5.0

Gas milage was inaccurate on the contract. Amrit in the yard was excellent at answering all my questions.

PHAIDRA RUCK 
Rating:
5.0

Staff are really good

Kyle Elijah 
Rating:
4.0

Customer did not leave a comment.

Frank Macri 
Rating:
5.0

From picking up yo dropping off everything went smoothly!

leanne thompson 
Rating:
5.0

Customer did not leave a comment.

Prab Sekhon 
Rating:
5.0

None. Process is simple and straightforward. That’s how it should be handled.

Huey Kuan 
Rating:
5.0

Nothing at all here but one location I was sent to in Langley didn’t seem to exist and the second location in Langley was very shady so I returned as always to Port Moody

kevin gresham 
Rating:
5.0

Ranaa was so kind and polite and friendly. Your supervisor was so professional and nice and helped me for renting a truck.

omran azimi 
Rating:
5.0

Your app is a disaster. Works intermittently and slow when it does work. Self checkin is extremely frustrating. Had to do in person check in as did 3 other people in line. A gentlemen in line mused that the app is only there to keep people occupied while waiting to check! Get it fixed....

Brian Gerson 
Rating:
4.0

Customer did not leave a comment.

Neal Hurtubise 
Rating:
3.0

I don't know if this is the same for everyone, but I could not pick up my van using the app. It refused to accept my email, and gave up sending the otp, even though I did not receive it. The same problem persisted when I tried to return the van in the evening, only now there was no one in the office. I eventually got through to the 24/7 line who had to reactivate my account. The return after hours procedure was not clear, and has no easy back up. The U Haul employee who checked out the van to me, on the other hand, was courteous, efficient, careful and considerate. She did an excellent job.

Damian Trasler 
Rating:
5.0

Amazing service! On time service and they protected vehicle seats and steering wheel even though the vehicle was moved to a place 50ft away. Totally recommend it!

Paulo Roberto de Oliveira Barbosa  
Rating:
4.0

Misleading prices

Andrew Hockley 
Rating:
5.0

Very happy with the customer service at the location

Alhagie Sowe 
Rating:
4.0

Customer did not leave a comment.

Sajad Velashani 
Rating:
3.0

I dont think I've ever rented from you guys and didnt have a problem. The location was fine, it's the system you have that is terrible. Why make reservations if you cant follow through with it?

Bryan Gileo 
Rating:
5.0

Staff made check-in easy. Equipment was ready on-time and well maintained.

Doug Lane 
Rating:
1.0

Spent an hour in line waiting to see agent even though I made a reservation online. Apparently the system was down. Agent asked customers in line try booking online by downloading the app. App was also down and not working. I had movers waiting for me and I was over hour late. I arrived at 10 am for 10:30 reservation and didn’t leave your store til after 11:30. Cost extra 100 dollars for movers to stay.

YESJEET MINHAS 
Rating:
4.0

Customer did not leave a comment.

Robert Gordan Jones 
Rating:
5.0

Great service. Very helpful staff.

Ron Edgar 
Rating:
5.0

The lady who helped us was very friendly (I guess her name was Rana)

Farbod Behshad 
Rating:
3.0

When truck. Is ordered and confirmed have the truck at location requested. Not call day before and give me a 180 mile round trip to pick up YOUR truck. I am totally discussed with uhaul!!!!!

Steven Kiazyk 
Rating:
5.0

Customer did not leave a comment.

Ali HabibiKakroodi 
Rating:
1.0

I have reserved a dolly by mobile app for moving a refrigerator and I have got confirmation.but the dolly was not there while I arrived there exactly on time and the lady said we don’t have dolly!! Someone else has took it!! And she doesn’t come up with a solution and we had to move it with lots of stress.

Pouya Nosratpour 
Rating:
3.0

Trailer came unhitched during transport, and nobody seemed to care.

Michael Prystai 
Rating:
5.0

The staff were very helpful, particularly the gentleman outside the office room near the vehicle stand who had helped me get into the van. Initially, I had some confusion about the drive, and he quickly solved it. The product and the service were value for money. The whole customer experience was hassle-free. The demeanour of the entire staff present was friendly and customer oriented. Hence, I will definitely recommend this service to my connections. What could be done to improve for the next customer? My minor suggestion would be that the room heater's temperature inside the office room could be slightly lower, as some customers in the queue might have felt feel uneasy that day. Maybe it's just my individual feeling, so no judgment on that! In total the customer experience was satisfying; hence recommended!

Kanad Pankaj 
Rating:
5.0

I got the appointment on the same day, which was easy and smooth. Explained all the process in detail

Bijoy Thomas Kuriekattil 
Rating:
1.0

Customer did not leave a comment.

chu gao 
Rating:
4.0

The trailer that was assigned to me was covered in debris from the previous renters. Luckily the trailer beside it was available and clean, the yard guy was great and got new paperwork to assign the alternate trailer for me.

David Costa 
Rating:
5.0

Everything was perfect and smooth.

Nima Sedighy 
Rating:
5.0

Customer did not leave a comment.

Joo Han Lee 
Rating:
5.0

Customer Service at front counter was excellent with Heather very informative and helpful. Uhaul did not have much gas which was not ideal would have preferred it to be full like when you rent a vehicle and return full. This was inconvenient. Location is pretty good but limited parking not ideal.

Courtney Worsley 
Rating:
4.0

Customer did not leave a comment.

HengZi Bereczki 
Rating:
1.0

I completed and online booking but was asked for the same information when I picked up the unit. I had to ask for the packing blankets that I ordered, I was then told they were “outside” they were not (some had to go find them). The vehicle was blocking by trailers and other vehicles, I had to stand in the rain while an employee spent 10 minutes trying to free the vehicle. None of the damage on the vehicle was marked with stickers (as I was told) so I had to take many pictures. When I returned the vehicle I was asked to help do a safety check (headlights, turn signals, brake lights, reverse), this was ridiculous and left me with no confidence that the vehicle was safe to drive from the start. If I didn't desperately need the vehicle I would have walked away, this was the worst experience ever.

Clay Haeber 
Rating:
5.0

Customer did not leave a comment.

Ivica John hegedus 
Rating:
5.0

Good customer service Fast and easy. Staff was good looking 😉

Sheldon Clempson 
Rating:
4.0

The staff was so awesome. They helped me out as I navigated moving and storage!

maryellen turner  |  Overall Experience 
Rating:
3.0

I was very upset when i had originally reserved the storage as i was moving down from north vancouver island 8 hours away and had reserved the storage at the smae time as the truck weeks before. When i finally got to the storage facility i was told my storage reservation was taken by another customer. I was confused because i had RESERVED it and then after driving 8 hours and nowhere else to take my things i was told it was first come first serve. So i dont understand what the point of reserving was. They originally were going to let me just walk away with nothing i had to ASK if there were other units available. Which there were but not the size i reserved so i needed to get a bigger one at a more expensive rate. THEN they were not going to honor my first free month from my original RESERVATION because i was taking a different unit. Eventually everything got sorted but was a hugely unnecessary added stress to my move. I did reccommend my friend NOT to choose uhaul for their storage and moving needs because i did not want them to go through the same thing i did. They chose a different company and it went smooth with zero issues. Unfortunate.

RACHEL STONE  |  Overall Experience 
Rating:
2.0

I had to ask the staff 3 different times about my storage locker when leaving. None of them could help me and said they would find out and get back to me by the end of the day. None of them called me back. I then emailed the GM of the uhaul about the matter. That took 3+ emails to get a reply. At which after being a customer for 3+ years, I wasn't allowed to have a prorated amount for 7 additional days for the storage. It was just a "sorry, that is policy" without thinking about the customer. After all this, I even saw a uhaul rental hit an employees vehicle and let them know about it. Not looking for the world, just a little help.

Kit Hulbert  |  Overall Experience 
Rating:
5.0

Very friendly and respectful staff. Everyone of them I encountered.

Sharon Constable  |  Overall Experience 
Rating:
2.0

I was moving from the North Island to Coquitlam and had RESERVED a storage unit for my belongings along with my uhaul truck rental. Upon arriving atthe uhaul storange unit to offload everything i was told my reserved unit was gone because it was taken by another customer. I did not understand as I had reserved the unit for the day i arrived and the was told it was first come first serve. I have never in my life heard of a reservation being first come first serve. I was very upset and they offered a bigger, more expensive unit because all the units of size i had reserved were gone. Then they said i would not get my first month free because it was not my original reservation. I did eventually get them to do it but it was alot of unnecessary added stress to an already long stressful day of moving and driving.

RACHEL STONE  |  First Impressions 
Rating:
2.0

I filled two garbage bags of water damaged items as well as a crate of tools that had rusted due to said damage. Then they had the nerve to tell me It would cost $40 to use their dumpster!

Timothy kirkman  |  Overall Experience 
Rating:
5.0

Very friendly and helpful.

Sharon Constable  |  First Impressions 
Rating:
5.0

One of you employees was exceptionally helpful during my time renting the two storage units. I do not remember her name at this moment, but is a blond short hair lady and she was always smiling, new the system and process very well, and provided very quick help when and I needed, and every time we cross paths in the storage area she was saying good day! Unfortunately due some changes in my finance, needed to close my two accounts, but if I needed again, will go this U-haul location and hope she is there to provide the same exceptional service.

LUIS ARAIZA  |  Overall Experience 
Rating:
4.0

I have not had access to large sliding door

Sina Hosseini  |  Online Move In 
Rating:
4.0

The storage facility was at the far back when I requested one that I could drive up to, and when I sent my driver there he was told I didn't have a storage locker there , so that created unnecessary stress . Then I called about getting some guys to load and unload and these guys subcontract for uhaul . They are not professional. They didn't seem to know how to load and pack properly. Constantly checking their watch , and they just got dropped off . So they had no car and my driver was upset that on a hot sunny day he had to share the front of the truck with 2 hot sweaty guys. No where did I agree to transport these guys .. they just assumed . That was rude and annoying . Because of their lack of knowledge it costed me 2 extra hrs , a lamp, and I needed to move the rest of my things to another storage locker , costings me anadded $400 for 2mths . They broke a very expensive hand painted lamp and just threw my stuff in the locker and piacked heavy things on top of breakable things. I'm very disappointed with the company that uhaul supplied me with for loading and loading . Never again !

Diane Thielicke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Grout  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VICTOR CHAN  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

JAMES MISSIO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAUL DUNGEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Nantel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Schwan  |  Overall Experience 
Rating:
3.0

I had booked a few weeks prior , called the day before to change and get a bigger unit and confirm my reservation to avoid any problems for the guys the next day . I has a friend driving the truck so his time was valuable as I was paying him he got there and was told there was no storage available ...that was awful and very upsetting. He then drove to sentinel storage which was closed for lunch then he called me to ask where I'd like him to go .I also had hired moving helpers thru uhaul via select movers. Also getting paid by the hour. I told him to go back to uhaul , I sent him reservation # ..and I had to stop what I was doing ..I had cleaners, plumbers, etc on my end . And only to be told I had to do something online. My internet was canceled, computer packed, my phone was in a dead zone area and I got very upset because all the info I gave 2 weeks prior was what he asked me for . I.m still upset. Then they gave them a locker on 2nd floor with stairs when I booked a ground floor . Just a gong show a whole hour wasted and costed me $ 200. Extra that made my experience with uhaul not good I'm still very angry. Then select moving sent 2 guys..not professional movers, I couldn't understand them . They didn't know how to pack well and then I needed a 3rd storage locker and after the horrible experience I ended up booking one at sentinel over the phone in 10min and done, but .also costed me another 200 plus these guys from select movers didn't pack the locker well either and the driver called me to say it might not all fit in here..these guys don't know what they are doing and move at a snails pace . Me and 2 girlfriends had to do a lot of work to help speed up the process and so we had to help them with packing tips and they didn't want to listen at my end but we got them to fit in more things they were just going to leave .I saw lots of wasted space , then thankgod my friend got in the locker and shuffled things around and it all fit ,I'm not impressed at all with moving company and the guys they sent out, they were more concerned about the time than working and costing me another 2 hrs of time and money plus extra locker

Diane Thielicke  |  First Impressions 
Rating:
2.0

My storage unit was flooded; U-haul never took responsibility. I lost 1/2 of my professional library as a result. In addition, there was the gong show that happened this weekend with a UBox rental. If I never have to deal with U-haul again, it will be too soon.

Yafah Lindsey Bat Joseph  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

raymond cheng  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

patricia Cristo  |  Overall Experience 
Rating:
5.0

I am happy with the customer service, and the products. The employees are friendly and helpful. They are very pleasant as well

gladys ogugua  |  First Impressions 
Rating:
4.0

No comment.

delfino gachallan  |  Overall Experience 
Rating:
3.0

The main reason I moved was access to the facility. Several times I could not easily access the doors due to the trucks and Honda parking lot. I brought this up once to the staff but didn’t hear anything back.

Curran Adams  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LORRI EKELI  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christine Kaltenbach  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony Bolzan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK JAUCK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Esref Bakir  |  Overall Experience 
Rating:
2.0

The website made it look like there was an elevator to access second floor. There was not at this location. And the second floor units had a large ledge at entrance so we could not wheel heavy items into it but had to lift them in. And the description of what could fit was incorrect. Not enough space to store furniture and contents.

Susan Powelson  |  Online Move In 
Rating:
4.0

Previous record xannot recall. HaVe to upload drivers license. System nor customer friendly enough

Peter Ng  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

al Watson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON PAGE  |  Overall Experience 
Rating:
4.0

Staff was nice, but way too busy. Unit has accessible hours, but once parked a truck in front of the facility entry door.

Elaina Parker  |  Overall Experience 
Rating:
3.0

Rat poop on my furniture in the storage locker.

JOSEPH MACDONALD  |  Overall Experience 
Rating:
2.0

Mice droppings on my wrapped sofa sectional when I moved my furniture out. Not very pleased as rodents can damage to furniture and cases a bad smell. There was no food inside my storage unit.

Lukasz Pacak  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle Casado  |  Overall Experience 
Rating:
5.0

The staff was extremely polite and helpful. And for how busy it was I did not wait long

NICHOLAS ignazio CICERO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JANE GORST  |  Overall Experience 
Rating:
5.0

The location was high volume and for there only being one person he was extremely efficient. I thought I was going to be hours but signed in within 20minutes of arriving and had convenient access to my storage locker.

NICHOLAS ignazio CICERO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darryl Isaacs  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donald Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick de Courtney  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark Liggett  |  Online Move In 
Rating:
5.0

Excellent service

Lawrence Chibangu  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

HyunKyung Kim  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

HyunKyung Kim  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Paige kwasnitza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Atul Shinh  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacob Classen  |  Overall Experience 
Rating:
5.0

Really appreciate the storage service by Uhaul and staff everywhere is great.

Atul Shinh  |  First Impressions 
Rating:
3.0

Everything was perfect with the unit but unfortunately the shared parking lot with the Nissan dealership made it an absolute nightmare trying to drive back too the storage entrance. I'm not sure what's going on there or if it's just temporary.

Scott Billey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tae woo kim  |  Overall Experience 
Rating:
3.0

When we originally brought our storage needs to this facility we were told that our dues would not increase, yet they went up every single year!

TEKLAR ENTERPRISES CRAIG DIBBLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vince Mills  |  Overall Experience 
Rating:
4.0

Can't say enough about the wonderful service received from staff, especially Christie. From beginning to end she was kind and helpful in making our storage needs a seamless experience. I would have rated 5 all the way except the last day the automatic exterior lights weren't working... it was the only time it happened and the staff was looking into the problem immediately. Additionally, access to the storage units from outside was tight a few times due to lots of parked cars and trucks but we managed regardless. Overall this was a great experience and I highly recommend uhaul storage.

Regina Kaiser  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie McCann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louise Brown  |  First Impressions 
Rating:
2.0

The adjacent Honda dealership filled up the shared lane with vehicles stacked multiple levels deep every day, and U Haul trucks were often parked on the other side. This left very little space to maneuver a vehicle, load, unload, etc. Rental truck receiving area was often clogged with trucks coming in, completely blocking the storage unit access. I voiced my concern to two different managers, nothing was done. Access to the storage units was also restricted or blocked completely during a construction project on the Skytrain line (now completed), which made it extremely difficult to load/unload. No compensation, advance warning was provided, nor was there an apology forthcoming for the inconvenience . Waiting for counter service was very slow. Not uncommon to stand in line for 20+ minutes to speak with someone. Staff was friendly, many of the complaints were out of their control (except for the Manager).

ADAM BIRD  |  Overall Experience 
Rating:
1.0

I call multiple times and was cut off. The staff was not helpful at all. They made it very difficult for me and my family.

Glenda Downer  |  Overall Experience 
Rating:
5.0

The girl who works at this location is amazing. She went out of her way with my storage units and truck rentals to accommodate my needs. I def will not use any other storage or truck rental other than uhual from now on. Thank you.

TANYA MCDONALD  |  Overall Experience 
Rating:
1.0

Water had leaked into my unit. Destroying my antique ivory screen.... which I paid 3200 for 20 yes ago.... which would have increased the value substantially. Did not feel satisfied with a "shame about your luck" attitude. I was texted the claims number, but was already told by manager that they would not pay that amount. So I guess " shame about my luck "

Candice Bullock  |  Overall Experience 
Rating:
4.0

The loading area for storage unit was challenging to move trucks with the cars parked from Honda

Brad cave  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK JAUCK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather Buller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zhanna Yelyubayeva  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

nicole mollica  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naghmeh Mansouri  |  Overall Experience 
Rating:
5.0

Would definitely use again

Barbara Mcallister  |  Overall Experience 
Rating:
1.0

my problem with uhaul was more about the rental and the fact that uhaul is not flexible, more of a take it or leave it attitude.

Laurie Vincent  |  Overall Experience 
Rating:
1.0

I was charged for damage on the truck I returned that I didn't do

Laurie Vincent  |  First Impressions 
Rating:
5.0

At the Barnett highway location there is a young lady working there, petite caucasian with short dirty blonde hair she was fantastic to deal with and I was always happy to see her

Rebecca Coutlee  |  Overall Experience 
Rating:
3.0

Two of the people that helped us were awesome. One lady who works at the front desk struggled with giving the correct information, very broken English. So it took way longer than should have.

Shawn Maguire  |  First Impressions 
Rating:
4.0

The access hours should be extended later into the evening. Perhaps to 9-9:30 pm. This would be easier for people who are work later or commute to work and don't get back to community until 6 pm.

rosemarie wilcott  |  Overall Experience 
Rating:
5.0

The only disadvantage was the construction going on

Antonia Mikulic  |  Overall Experience 
Rating:
1.0

Improperly trained staff. Undestaffed. Took 90 minutes to rent a storage locker. Was asked to wait while they helped people who came in after me. Management would not answer or return their calls.

William Atkinson  |  First Impressions 
Rating:
2.0

The negative part of this rating is due to the fact that you have a 2nd floor WITHOUT ELEVATOR ACCESS, otherwise it would be higher rating.

Morray Peterson  |  Overall Experience 
Rating:
2.0

The storage unit included in your free offer was on the 2nd floor WITHOUT AN ELEVATOR!

Morray Peterson  |  First Impressions 
Rating:
1.0

Horrible experience Uhaul company is not customer friendly Overcharged, and staff not willing to help Asked for manager to call me, no response After they have your money, they disappear

DARREN FINK  |  Overall Experience 
Rating:
5.0

Very helpful

krysta townsend  |  First Impressions 
Rating:
1.0

Very disapointed with serviceafter canceling my unused locker a staff does not note this and they are charging me even though I call and inform them this mistake before they will correct it theyask4$

Scott Johnston  |  Overall Experience 
Rating:
4.0

It was too expensive and when the price went up then I decided to look elsewhere otherwise everything else was amazing Just to store stuff in a box is not worth it when the price hours up thank you

rosa guzzo  |  Overall Experience 
Rating:
5.0

Definitely would recommend. Great value for money.

Heather THANAS  |  Overall Experience 
Rating:
5.0

I had an excellent experience with the Barnet Highway U-Haul location.

AARON VAUGHAN  |  Overall Experience 
Rating:
3.0

The only drawback is the hours of accessibility to the unit. Would be nice to not have to wait 3 months to be able to pay the fee for after hours access.

Crystal Messenger  |  Overall Experience 
Rating:
5.0

Great

Dominic Cooke  |  Overall Experience 
Rating:
3.0

Check in and out was easy and getting in to the unit was hassle-free, however a one bedroom apartment does not fit in a 5x6x10. We had to leave 2 large items out (couch and desk).

Crystal Messenger  |  Reservation 
Rating:
1.0

Made a reso in July for aug 15. Was called 5 days before to say if I didn’t take possession today I would lose my reso. Terrible business model. Canceled my reso and will never come back. Embarrassing

JONATHAN CLARK  |  Reservation 
Rating:
4.0

Other than the one guy accusing me of damaging the roof which I clearly didnt do . Very good experience

Ryan Parker  |  Reservation 
Rating:
5.0

I was appreciative every time I went to the facility...clean, well-lit, friendly staff. The positive experience made having a storage locker and being in transition much easier to handle!

Lynne Smith  |  Overall Experience 
Rating:
5.0

Thank You for the safety of my belongings there it was convenient for me now that I found a home to take care of my own belongings it was much appreciated thank You so much uhaul.

Pauline Hahn  |  Overall Experience 
Rating:
4.0

Great facility. Second floor units are hard to access with heavy objects. A lift would be helpful.

Mark Burke  |  Overall Experience 
No reviews have been submitted for this location.

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