Quick and friendly service!
Gary SCustomer Reviews for U-Haul Moving & Storage at Automall
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank God for U-Haul in the time of need 👍
ANTWIONE G | First ImpressionsHal was extremely helpful and pleasant during a stressful process of moving!
Donna H | Overall ExperienceWonderful helpful staff!
Donna H | First ImpressionsEveryone was very nice and answered my questions immediately and precisely. It was very helpful. I will use Uhaul in the future. The storage space was excellent. Thank you
Jane M | Overall ExperienceGreat staff! Great manager! Always helpful, friendly, and kind. Highly recommend this location!
Brent J | Overall ExperienceA very wonderful staff...
Maurice A | Overall ExperienceHal gave fabulous service!!!
Jack B | First ImpressionsRaie, or Ray - sorry for name spelling, was awesome. She was very professional! She was also friendly. Thank you!!!
Mark D | Overall ExperienceThere were back rats and the ceiling leaked into the unit.
ETTOR S | Overall ExperienceHad our belongings in storage for 3 years. After the first year they had a fire in the unit directly across from ours yet NEVER contacted us so we could go check on our belongings and we didn’t find out for almost 3 months. We had items melted and smoke damage but they said nothing they could do and would not give me a report on the fire for my insurance, so I lost about 4,000$ worth of items. Then shortly after that incident they changed from being 24/7 to closing early… never emailed and notified us or anything and we went to get items one night and was unable to get to our items. Plus they are always extremely busy yet seem to only have one person working which does not cover it. Even when I moved out I had to wait 30+ minutes just to hand over keys. On top of all this they keep trying to charge wrong card entire time we were there although we did try changing it numerous times. Yet they still kept charging wrong one and not getting payments then charging me late fees for 3 years. If I had help or money to move I would have. I am glad to be out of there and will never return.
Todd F | Overall ExperienceCommunication was great and I am very appreciative of the use of such a nice facility.
Ryan R | Overall ExperienceI want to thank everyone there for all their help
Bambi R | First ImpressionsEverything was outside very convenient
David R | Overall ExperienceThe only complaint I have is the g.m. was very rude, and not compassionate to my situation. He barley took 5 mins to talk to me about what was going on. He should be replaced!!!!!
natasha p | First ImpressionsThe staff and management at this location are top notch and extremely helpful Witnessed the manager going out of his way to ensure a lady had the ability to unload her uhaul and move her stuff into a unit Beyond awesome honestly Travis Tuttle
Bentley W | First ImpressionsThe staff and store manager were extremely helpful in assisting me after my original reservation was somehow cancelled in the UHAUL system. They were still able to accommodate me temporarily until the unit I requested was available 3 days later. The storage manager was amazing.
RESANA M | First ImpressionsThis company is terrible. I don’t even blame the staff, they’re just enacting the company’s terrible policies. Please make it less obvious that you’re just trying to suck as much money out of people as possible.
KARINA W | Overall ExperienceI appreciate getting getting the first month off!
joan l | First ImpressionsThe two ladies working were professional and very helpful…will be back!
Larry D | Overall ExperienceStaff was kind & courteous, treated me with respect! Was able to talk with them and have everything answered, could tell they were very knowledgeable! I plan on returning for whatever I need!
Daniel S | Overall ExperienceI was there for awhile trying to upgrade to a bigger storage unit. I was the only customer in the store and it took the rep half an hour to figure it out. Once he finally “found” a unit, that unit had someone else’s things. I didn’t find that out until I went back on Saturday to look at the inside of the unit. Since then I’ve emailed them twice to refund me the insurance I paid for initially and I still haven’t heard back. They weren’t able to cancel my unit because the store manager, Hal wasn’t there. Alexis was kind enough to call another u-haul to check availability. It didn’t get cancelled until the following week after their rep Melanie called me a few times to ask me if I still wanted the unit and that it had been emptied. Totally unacceptable to rent storage units that haven’t been cleaned out. I will not return to this location ever again.
Brenda S | First ImpressionsEveryone was very helpful and polite and help me in every way they could and I am very thankful for everything they done Roger
roger h | Overall Experiencealways helpful and friendly
Priscilla L | First ImpressionsThe manager on duty was very helpful, polite, and extremely nice!!!!
CHRISTOPHER A | First ImpressionsBoth the manager Hal and the associate (a young African American woman, cannot remember her name) were very knowledgeable and polite. My Experience with uhaul on oracle was flawless, would recommend and return.
Donna H | First ImpressionsThis was my summer storage for my college dorm room things and it worked out perfectly for what I needed!
Cassidy Z | Overall ExperienceWorkers take the customer as a joke in my opinion and was treated very unprofessionally when I was there
Damian B | Overall ExperienceThe staff was incredibly helpful, knowledgeable, time efficient, and pleasant. I received superb service! I will never go anywhere else for my moving and storage needs. These guys are the best!
Kim H | First ImpressionsIt's ridiculous you have to go to the store to talk to someone there. Phone Always routes to automated messaging that doesn't address local questions. Also, my card for entry never worked. Last, the price went up too much so I got out of there asap. Manager was great, some of the staff...so,so.
shane n | Overall ExperienceAssistant manager Alexis Alvarez was very helpful are you helpful in helping me change my drop off location and opening a new storage unit I will be highly recommending this location from now on This employee deserves a raise And to be made manager This was one of the best experiences with u-haul I've ever had
Joshua P | First ImpressionsThe employee who checked me in was very helpful.
KEVIN M | First ImpressionsHalberto was very helpful and accommodating
Brent J | First ImpressionsThe staff was extremely helpful and friendly
Charlotte J | Overall ExperienceThank you Hal & staff...you ALL are very helpful when I have been in the store. I WILL use this location again and will direct those in need of storage or vans to you.
Raymond c | Overall ExperienceI had another U-haul storage space which I had reserved in March 2022 at the U-haul storage facility located at 450 N. Freeway in Tucson, because this is where I rented a moving truck, auto-carrier trailer and indoor storage unit as I was relocating from San Diego, CA and moving to Tucson, Arizona. When I finally arrived in Tucson to return the truck, trailer and off load the contents of the truck, I was notified that "there's no reservation on file for you here, we don't have anything available". I told this customer service representative that he was mistakened, why would I have pre-paid for an moving help service to meet me here to un-load the truck, and they're outside getting paid to do nothing! "I was told to contact U-haul customer service, because there was nothing he could do". So, I called the 800-468-4285 number and was placed on hold for an unnecessary extended period of time, in order to get some help. Finaly, I was connected to an call center customer service agent that I had to explain the entire story and situation to, before she could begin to assist me. The best solution that could be done at such short notice, and to allow for the very limited time I still had remaining on the paid help, was for me to be sent to the U-haul storage facility on Oracle Road which is an outside storage facility. I did not have any other option at this point, so I had them contact that office before they closed and notify them that I was on my way. When I and the moving helpers arrived, I meet the U-haul customer service representative to sign the rental contract, purchase a lock, locate the storage unit and attempted to drive the truck to the rental unit. This may have gone much faster if the storage facility had not recently had a fire inside a storage unit which took out the lights in the yard which made finding the unit and unloading the truck extremely difficult. By the time we found the unit and placed one item inside, my time was up for the paid moving help. I locked the unit and never returned until I moved out last month.
PHILLIP F | Overall ExperienceThese guys are amazing they went above and beyond for me Hal Diaz and his team over at the u-haul on the Tucson auto mall gave me great customer service n this is why I would go back and highly recommend they really made me feel welcome and gave me all the great assistance I need again I would like to thank u guys for this amazing experience with you and I will be back to do business with you again thank you Hal and ur team
Juan P | First ImpressionsI am consistently impressed with the atmosphere at this location. Each team member has been friendly and welcoming, helpful and efficient. As weird as it might sound, I genuinely looked forward to stopping by.
Cyra S | Overall ExperienceThanks so much.
Stephen D | Overall ExperienceThis is by far the best U-Haul in Tucson. Clean, friendly and helpful. Thanks to management and staff, especially Alex and Jesus.
William S | Overall ExperienceNobody explained the in/out process. I was told to swipe to get in but that was it. I thought I would roll my car toward the gate and it would open, nope!! I was stuck inside. I was able to flag down a staff member and he told me were the keypad was to swipe to get out.
CHERI S | First ImpressionsEmployees are extremely helpful. Access is easy and location is convenient. Thanks, Uhaul!
Susan P | Online Move InDrive-in access through gate was tight and complicated if there were any other vehicles in the lot. I was not happy that a pro-rated rent was not refunded when I moved out 6 days into the rental period.
Michelle S | Overall ExperienceThe manger Hal Diaz has always been there Extremely helpful and understanding the best customer service ever!!
Erik V | Overall ExperienceThey do not return phone calls, access cards never worked
jamie n | Overall ExperienceOverall great experience
JUAN N | First ImpressionsGreat leadership from management at this location. There was tech issues initially but all employees there worked through the issue to resolve it.
Dominic E | First ImpressionsBest prices in town for storage and convenient hours to access the storage
DAVID O | First ImpressionsPest control could be better, with better door sealants in place. Opened it up and saw it became home to moths and crickets, which is hard to avoid, just think a better door for the unit could help. Had a trap inside for mice but wasn’t sure how helpful it was.
Serafina K | Overall ExperienceGood value all around.
TERESA T | First ImpressionsExcellent customer service. Manager helped me and he was amazing
Terri B | First Impressions(Oracle Rd near Auto Mall Rd) My storage was in a clean, well secured lot. The guys at the counter were always helpful whenever I had questions, or to pay my bill. Will definitely recommend this location.
Christina P | Overall ExperienceManager, Assistant and Staff were very accommodating.
shane n | First ImpressionsDuring COVID-19, I was having some financial hardships and the manager was unwilling to work with me.
Savannah O | Overall ExperienceI interacted with several employees and all were great. It was a super hot day and it would have been easy for them to be crabby.
Edwin W | First ImpressionsVery helpful staff and nice facilities
Ronald C | First ImpressionsHal was extremely helpful to me and my family in a very difficult time, and actually made me feel a little better about mankind. Thank you very much Hal, I hope I can make it square with you someday!
Chad C | Overall ExperienceNone
Jason L | First ImpressionsEvery CSR I came into contact with was very friendly and made the whole experience easy and quick
Rachelle R | Overall ExperienceRented a space for 11 months. No rain or rat damage nor heat damage during 115+ degree summer months. Would highly recommend.
Storm H | Overall ExperienceThe general manager (Hal) had a cocky, I don't care attitude. Like he was on power trip. When I asked him if they had a dumpster for the tenants to use, he said yes. But it'll cost ya $15. All I had were 2 boxes (that were torn-down/flattened), plus 1 (15 gallon) bag of garbage. For $15?? He told me if I didn't want to pay, I could dump it next store (in their dumpster). I thought, Wow, that ain't right!? Now, this is after I just spent $1400 on a 15' truck (plus another $450 in gas) to move across country. Only to find out when I arrived that all my stuff, at the back 5' of the truck...was all wet on the bottom. By the way...he acknowledged that. It's just the principal of the whole thing. But I have to keep telling myself, that most people DONT CARE ABOUT PRINCIPALS. All they care about...US MONEY.
Michael G | First ImpressionsMove out date was April 1st not the 3rd.
Timothy H | Overall ExperienceHal Diaz was very helpful with our storage needs.
pam b | Overall ExperienceThe staff, no one seemed to know how to do anything, telling me I had to come back when mgr was there. Even when I said call main office , they'd say they're out to lunch or dinner. 2 young men diff times acted either totally stoned or I'm sorry mentally extreme slow. Staring at puter doing nothing making us wait. For nothing. I was given a credit instead of a refund for unused boxes etc but they'd never let me use the credit, either cuz I can't use it towards storage rent or truck. But when I was buying supplies then it didn't work come back. This is even with whoever is acting boss that shift. Mgr seemed to be drugged or ? at times too. Everyone came in was frustrated, everytime I had to come in, often at times. Mgr leaves alot it seems never there. When he was he was nice. The premises itself felt safe and at time good loc but due to staff and how it's all run, I'd never use it, in fact I have moved out. The times I've had to use the main office it's been great, including this last time where without any hassle at all, I was given my immediate refund on that useless credit. Ps.. I was there about a year and all I said never got better in fact worse. I don't understand why you're letting such a prime loc be run by stoned vegetables idiots, including it's 'upper mgt' down. Yur customers r moving, we don't want or need that problematic time sucking error ridden headache for things so simple.
DENISE T | Overall ExperienceThe convenience of having a storage unit available when the rented U-Haul arrived to store items made my day
Loretta B | Overall ExperienceA great place to know and use.
Loretta B | First ImpressionsThe staff was friendly, knowledgeable, and accommodating. I feel like I’m now part of the U-Haul family because of them. Halbert And Rebecca were true professionals.
James B | First Impressionswould like for the exit gate to automatically open rather than having to key out.
Robert m | First ImpressionsHal and his team always provide excellent customer service and support.
Glenn L | First ImpressionsThe facility and staff was great. One complaint is that they force you to buy a special padlock. They claim the reason is that these locks are more secure. This is not true. The round locks they force you to use can be broken in less than 5 minutes with a drill. I'm pretty sure the reason they require these is so they can get into a unit (with a drill) if someone stops paying, etc.
Richard B | Overall ExperienceStaff very helpful - great experience!
Michael M | First ImpressionsThe staff at 4655 N Oracle Rd in Tucson, AZ were extremely helpful and friendly and accommodating. I would recommend the place to my friends.
Martin N | First ImpressionsThanks!
Rob F | Overall ExperienceStaff was courteous at all times and helpful when needed.
Lee S | Overall ExperienceI closed my account for storage just over two weeks ago and have received several notifications that I am late and owe several late fees on an account that’s closed. Called several times with no reply back so I went to the store and spoke with people who were unable to do anything about it. The manager to this day has never reached out or replied to any emails
Nick D | Overall ExperienceExcellent service
Lee S | First ImpressionsThey got rid of my reservation and i had to get a 7 by 10 at another location down the street. Its not 24 hrs like the auto mall location and it sucks cus i had a 10 by 10 before and had issues
Alicia W | First ImpressionsI knew my belongings were safe on the premises and the customer service was personable and way above average -- The Best In The West. Thank you
Catherine T | Overall ExperienceI found the experience pulling a 5x8 trailer with a car very taxing on gas mileage. Normally I get 25 mpg. I only got 12.7mpg pulling the trailer. The drag is tremendous. Perhaps you could offer a wind foil that attaches to the roof of a car to reduce the drag and increase mileage. I Imagine it would help with Your profits also.
chris k | First ImpressionsHal never disappoints! His staff and himself always go the extra mile! Regardless, this is the ONLY uhaul store I visit or trust in Tucson, period!
Rhonda K | First ImpressionsVery nice employees. Took the time to explaine security in place and provide reassurance as this was my first time using self storage. Especially when it's over 1k miles from where I live.
Merry B | Overall ExperienceI had three encounters with this location over a period of three days. First returning equipment, second renting a storage unit, and finally returning a truck. On each encounter I received excellent customer service.
Paul B | First ImpressionsHal & Rebecca are the BEST! Very helpful, friendly & work with you if you're going to be a late on a payment (sotrage).
Rachelle G | Overall ExperienceThe staff, location and facilities here are amazing. I wish every uHaul location was like this one!!!
Justin Z | Overall ExperienceEasy to get in and out with enough room to unload the truck. Clean and secure.
Donald S | Overall ExperienceEmployees Hal and Rebecca were amazing. They were professional and very help in explaining the best options for my storage needs. They made this new resident feel welcomed.
Carlos F | Overall ExperienceEveryone at the Oracle/Auto mall store is TOP NOTCH.Helpful, accomodatiing,ploite,courtous,respectful,most of all, sincere. I have great respect for all the HARD work they ALL do. Thank you for them.
rosemary c | First ImpressionsPromised a 1 month 10x20 climate controlled unit. Instead were given a 7x23 outside unit. Will have to move everything again.
Loren T | First ImpressionsExcellent customer service with happy and friendly people.
Melody P | First ImpressionsQuick service! Friendly and knowledgeable! Would recommend. :)
Patricia L | First ImpressionsEveryone is always helpful, courteous, welcoming, knowledgeable on their computers,. Easy in, easy out.. THANK YOU.
Rosemary C | Overall ExperienceThe gal that helped me, Rebecca Taylor, was professional and warm at the same time. Rebecca was knowledgeable, curtious and didn’t leave anything out. Thank you, my experience was PERFECT.
Rosemary C | First ImpressionsChristopher and Rebecca were friendly, professional and very helpful. We had just made a 2,000 mile journey and were ragged and they were just fantastic.
Jeff A | First ImpressionsVery helpful staff.
Anthony K | First ImpressionsHelpful, friendly staff
Rachelle G | First ImpressionsGeneral manager Hal Diaz was extremely helpful and made sure our experience was amazing. I would definitely recommend this location to anyone looking for excellent service and storage needs.
Erick O | Overall ExperienceAll associates were helpful wiling to help. I had a great experience,even though when traveling we never know what may happen. There were many time I needed to turn arround wrong direction.
Gloria S | First ImpressionsWe have not rented anything for a long time (1 year apr.) at your facility. There must be a error in your administration.
johan k | First Impressions☺️
SUSAN S | Overall ExperienceWould recommend to all!
Richard N | Overall ExperienceVery helpfull staff. Thank You! God bless!
Manuel M | First ImpressionsThis was a great choice to use the U-box everthing went great and would use this service again the people at both location were so helpful Thanks U-Haul
Paul W | Overall ExperienceI made on- way reservation on short notice and was able to get a 15’ van which was perfect for my needs. Both the original phone agent and location agent were very helpful!
Alice Y | First ImpressionsGreat service. Very helpful. This location is a real 'feather in Uhauls cap". Could not have asked for more. Made the conclusion of my move from New York to Tucson a joy! The site manager is tops!
Robert B | Overall ExperienceOutstanding service! Staff was very knowledgeable and extremely helpful... Would recommend this location to anyone in the market for a trailer or storage garage. Hal is the best!
Mitchell R | First ImpressionsAwsome
Patsy b | First ImpressionsFantastic facility & staff!
marsha f | Overall ExperienceThe general manager, Hall, always provides exceptional customer service and it's great appreciated!
Glenn L | ReservationEverything about our experience was great. Never had any problems with the storage unit and anytime we interacted with staff they were helpful and pleasant.
Theresa J | Overall ExperienceThe only problem we had was we didn’t have the correct lock when they corrected it we had two locks however if we arrived after hours we wouldn’t of been able to get in.
Kevin T | Overall ExperienceThe only problem I had was the company I used to unload my items into the storage room. They are recommended by UH and were several hours late for my appointment.
frank c | Overall ExperienceThank you for all your help.
Kenneth G | Overall Experiencefriendly and courteous staff
Clayton B | Overall ExperienceThe manager set me up with a nice uhaul storage unit. He was also helpful with my ubox. So far, I have had a good experience.
Katrina F | Overall ExperienceI will be using this location again as my daughter goes to U of A
Stacy B | Overall ExperienceThe overall performance of U-Haul Moving is great. But a leg on my TV stand was broken during the moving.
Hao Z | Overall ExperienceThe team at the Automall UHaul were super helpful! Would highly recommend using the UBoxes as a flexible and cost effective way to move!
Cynthia S | Overall ExperienceBest experience so far
Michele M | Overall ExperiencePossibly the worst customer experiences Ive had. employees were not trained, manager went home to "pick up the kids" leaving the trainee behind to finish. - she did not! 2 days locked out of my unit.
Nicholas I | ReservationI am disappointed that when you call in you do not speak to anyone at the actual facility where your storage is. They billed my credit card after I quit. Still not corrected.
Sheila M | Overall ExperienceMy UBox was never shipped and by the time it allegedly arrives we will have waited a month to get it. I was promised a refund but this hasn't happened, and in the meantime have been charged $90 more.
Erin H | Overall Experience