Customer Reviews for U-Haul Moving & Storage at Automall

8,349 reviews

4655 N Oracle Rd   Tucson, AZ 85705
(S Of River Rd)

(520) 575-5373

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(520) 575-5373

4655 N Oracle Rd
Tucson, AZ 85705
(S Of River Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service and very friendly!

Greg Whipkey 
Rating:
5.0

Hal Diaz is awesome and always professional! Goes above and beyond every time you rent a truck!

Ralph Aldecoa 
Rating:
4.0

Customer did not leave a comment.

JAMES RISING 
Rating:
5.0

Customer did not leave a comment.

Doorae Lee 
Rating:
5.0

Customer did not leave a comment.

daniel bemis 
Rating:
5.0

Hal was extremely helpful and pleasant during a stressful process of moving!

Donna Harris  |  Overall Experience 
Rating:
5.0

Nothing

PAUL ENGSTROM 
Rating:
5.0

Customer did not leave a comment.

Karl Heiman 
Rating:
5.0

Have more staff on hand when checking out truck. Wait time a little, a little more than usual.

mario garcia 
Rating:
5.0

Customer did not leave a comment.

yolanda menefee 
Rating:
5.0

Wonderful helpful staff!

Donna Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leila Tereso 
Rating:
3.0

The location wasn’t the issue. The problem is that U-Haul allowed for us to reserve and drop off at locations that both ended up having to be changed a day before pickup and a day before we had to drop off. We had to drive further to accommodate U-Haul logistic issues and of course that goes off your allotted miles on your truck! Corporate said they would add additional miles but seemingly didn’t notate this so when we went to get the truck the location wasn’t aware and we had to explain the whole issue. Fortunately the guy added some miles for us. We received a call at 5pm on Sunday night saying that our drop off location was full and WE had to change where we drop off! I will not use U-Haul again due to the lack of confidence that we will even get a truck that we need and convenience of location preference.

Thomas Johnson 
Rating:
5.0

Rae is FANTASTIC!!

Richard Wolski 
Rating:
5.0

Customer did not leave a comment.

Tomas Payet 
Rating:
5.0

Customer did not leave a comment.

Vasileios Paschalidis 
Rating:
5.0

Customer did not leave a comment.

Margot M Ellis 
Rating:
5.0

Fast, friendly! Promised it would take about 90 minutes and he actually completed it a bit sooner. Very nice guy.

Dan Kosse 
Rating:
5.0

Customer did not leave a comment.

George Scott 
Rating:
5.0

Customer did not leave a comment.

Betsy Painter 
Rating:
1.0

This U-Haul location does not have a waiting room, or any place to wait for the job to be done. I had an appointment on Monday at 8:00 a.m. to have the work performed. I had to walk down to a nearby McDonalds to wait. Two and a half hours later I received a phone call that they didn't have the right parts. We rescheduled for Thursday. I dropped the car off at 9:00 a.m. and went down to McDonalds to wait. At eight and a half hours later, I walked back to see the status was, since I had not received a phone call. I then had to wait another 45 minutes at the facility. What kind of customer service is that???

Steve Roth 
Rating:
5.0

Your phone system is horrible. I ended up being scheduled at two locations, while in person the location I wanted handled all well.

Edward Treick 
Rating:
5.0

Customer did not leave a comment.

Tessa Draper 
Rating:
5.0

Bring the price down

PAUL ENGSTROM 
Rating:
4.0

The location staff and equipment are good. The biggest problem is your U Haul app never works. It failed to allow me to check in and check out. Your app is a complete waste of time.

CARLOS DE LEON 
Rating:
5.0

Customer did not leave a comment.

Daniel Steichen 
Rating:
5.0

Customer did not leave a comment.

Christian Oviedo-Casanova 
Rating:
5.0

Customer did not leave a comment.

Mark Schnaith 
Rating:
5.0

Customer did not leave a comment.

roger heritage  |  First Impressions 
Rating:
5.0

The single staff member working the counter was swamped with customers but was amazing in efficiency. Customer service was top notch, he was fast and triaged the situations concerning customers accurately.

SHANNON COLLIER 
Rating:
5.0

The installation of my receiver hitch went as planned. The installation took under two hours, the procedure and warranty were explained. The staff helped me suggestions for picking out a bike rack.

Jackie Cohen 
Rating:
5.0

Customer did not leave a comment.

GEORGE GRADILLAS 
Rating:
3.0

The truck I rented was dangerous to drive. As I explained to the person receiving the truck upon its return, the engine when placed into drive raced and the truck lurched forward. If my foot was not on the brake and shifting into neutral I would have been not able to control the truck. Happened twice.

Michael Delgado 
Rating:
5.0

Daniel was a big help. Polite, professional staff, clean front room, truck ran great. Manager Diaz was helpful and pleasant to work with. We will be back.

Mary Albert 
Rating:
5.0

Customer did not leave a comment.

Mike Panico 
Rating:
5.0

Staff was very prompt, helpful and professional. I rented a small trailer and they hooked it up and checked all the safety features and lights. Very easy and efficient return also. You drive around the building to drop off. Upon my return they disconnected the trailer and promptly checked me out.

George Carter 
Rating:
5.0

Customer did not leave a comment.

Patrick Lam  |  First Impressions 
Rating:
4.0

Have more agency representatives to avoid customer waiting periods. Otherwise the service was wonderful. They know their jobs very well. Very helpful to customers.

Felipe Banuelos 
Rating:
5.0

The manager was very helpful and everyone was nice. I will definitely recommend to others!

Alyssa Kirk 
Rating:
4.0

After a horrible experience of trying to book an appointment here with the national call center the installation went very well. It was very frustrating to go through the whole reservation process with one operator only to be cut off at the last moment, and then they didn’t even return my call and I had to call in again and go through the same ordeal Only to find out that when I showed up on Saturday for my appointment they told me it was for March 12. Never even discussed March 12 with the operator. Very frustrating but Daniel at the location was great and he finished the job in short order.

Roger Beaton 
Rating:
5.0

The employees were wonderful, accommodating and very helpful..especially Jesus.

PATTi WOLF 
Rating:
5.0

Customer did not leave a comment.

Cipriana Salazar 
Rating:
5.0

Hal could not be more friendly and helpful. He really took care of us! We could not ask for anything more. We appreciate all your help.

Derek Francis 
Rating:
5.0

Customer did not leave a comment.

Lisa Newbill 
Rating:
5.0

Customer did not leave a comment.

alfred cordero 
Rating:
5.0

Customer did not leave a comment.

alfred monreal jr 
Rating:
5.0

Hal is an exceptional manager and his crew is friendly and very helpful. Always happy to rent from this location!

JASON QUIRK 
Rating:
5.0

Excellent Service

Yereltzy Canett 
Rating:
1.0

Hal at the oracle location in Tucson is a serious problem and scumbag. Over calculation of mileage. Was told before I got the van it would be 28 after taxes. They charged me 47. Called to go over this at the call center. All they did was lie more and cover for that pos hal.

Phillip Ike 
Rating:
4.0

Customer did not leave a comment.

hillary smith  |  Online Move In 
Rating:
5.0

Great people

Marc Kaplan 
Rating:
1.0

I did not rent any equipment. My email address is being used as a reference by an illegitimate user. I called Uhaul about this when I received an email about the pickup of the vehicle. I don't know who this person is. I did not find any charges on my credit cards but it concerns me that they use a part of my identity.

Richard Alvarez 
Rating:
1.0

We signed a contract. When we returned the trailer we were overcharged. Terrible experience.

Oscar Gomez 
Rating:
5.0

This visit was very frustrating. The customer service rep at the 800 number gave me incorrect information and I was not informed of extra charges. This transaction should be audited .

Patty Pronesti 
Rating:
5.0

Customer did not leave a comment.

Joseph Schaaf 
Rating:
5.0

The U-Haul app didn't work so I wasn't able to pick up my truck the easy way. I had to go inside the store to rent my truck but it was still very easy.

Jeffrey Mc Dole 
Rating:
3.0

I use this before. This time the young guy behind the counter was rude, talked so fast and low while giving instructions. Like he was hating his job and on extremely fast auto pilot. Both guys that were there wanted me to check in with my phone. It has not been working and I explained that over and over. What happened to customer service???!!!

Jana Cruse 
Rating:
5.0

Customer did not leave a comment.

Paul Webster 
Rating:
5.0

No improvement necessary, at least not for me. Everyone was helpful, courteous, respectful and knowledgeable about the U-Haul product. I ALWAYS go to the U-Haul on Oracle because of ALL of the representatives, especially Hal. What a nice fella. Melanie helped me with the reservation, and Jesue (I think that was his name) drove the truck to get ready for the next rental. THANK YOU TO ALL!

Rosemary Crisafi 
Rating:
5.0

Customer did not leave a comment.

Martin Haight 
Rating:
5.0

Customer did not leave a comment.

Arthur Mitchell 
Rating:
5.0

Customer did not leave a comment.

RANDY ACCEtta 
Rating:
4.0

Overall the Experience was an Above Average rating. UHAUL Tecnitions did a great job intalling a hitch on my 2021 Prius Prime. To do the job properly they had to remove the rear bumper to make room to install the hitch. It took a lillte more time to install, however the end result was an excellent Job,

mark murphy 
Rating:
5.0

Nice and helpful

Sarh Densmore 
Rating:
5.0

Everyone was very nice and answered my questions immediately and precisely. It was very helpful. I will use Uhaul in the future. The storage space was excellent. Thank you

Jane McMahan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Kelapire 
Rating:
5.0

Clean equipment in excellent condition. Efficient & friendly staff. Convenient location.

ROBERT WILLIFORD 
Rating:
1.0

I am very disappointed. I asked for 24 hour rental, was only given a 4 hour rental. When I realized this I called to talk to someone. She told me I had no choice but to return it to the location cause it was needed. The location was closed an hour before it supposed to. I left trailer. Upon arrival called customer service again and they told me not to worry about returning and keep the 24 hours. I was already at drop off location so dropped off the trailer. Overall very frustrating, misleading, and not as I expected.

Timothy Fiscus 
Rating:
5.0

The price was too much. I wasn’t given the location when I called to reserve and assumed it was at the location I requested.

Janice Saleem 
Rating:
5.0

Hal is dedicated to providing the BEST experience a mover can make. It is stressful enough to go through a move and this is the only location that takes an extra measure to insure a smooth move

Linn Fallon 
Rating:
5.0

Customer did not leave a comment.

lyle daniel 
Rating:
5.0

This is absolutely the best U-Haul experience I have had. I’ve used this location 3 times and am always impressed. Helpful staff ! Thanks

Bryan Pitches 
Rating:
5.0

Customer did not leave a comment.

Lester Koike 
Rating:
5.0

Reill was awesome, super friendly and made my busy day much better! She even hitched the trailer for me which was unexpected. This will definitely be my location for all my moving needs. I’m a customer for life now! Thanks gain

Charles Norris 
Rating:
5.0

Rae was amazing she needs a raise!

Adam Ervin 
Rating:
5.0

Very polite and courteous.

Rodger Tillison 
Rating:
5.0

Staff (a lady) was very helpful and courteous while almost overwhelmed by customer and supervisor demands. Nice job.

Miguel Chabolla 
Rating:
5.0

Best location in Tucson! Hal, Jesus, Rael, Daniel, Melanie and Johny provide me a great service and care, trucks were super clean and all my renting process was super easy and fast. Reconmendadisimo!

Jorge Araiza 
Rating:
5.0

Customer did not leave a comment.

emmitt esquivel 
Rating:
5.0

Customer did not leave a comment.

DIANE PORRIER 
Rating:
3.0

The attendant should actually take the time to explain the vehicle return process and not to make it obvious that she is inconvenienced by the presence of the customer. Her explanations were - I will send you the link and you can watch the video and return the vehicle. Well, it was not nearly that simple, not to mention that the app did not retain any information and if any edits were needed, one was brought back to begin the return forms all over. Overall, this is a great system for the company and a lousy one for the customer - we don;t do crap and you do our work for us. There is no "customer" anywhere in the "customer service" here.

Janko Nikolich 
Rating:
5.0

Customer did not leave a comment.

callum mark 
Rating:
5.0

Customer did not leave a comment.

JASON LINDSAY PETERS 
Rating:
5.0

Service was great. Pick up was quick and drop off was just as fast.

Adrienne Gillis 
Rating:
4.0

Nice facility. Clean vehicle. Well maintained. Did what I needed to do.

Scott Morling 
Rating:
3.0

Customer did not leave a comment.

gordon demery 
Rating:
5.0

I think the guy who took care of us was named Hal and he was fantastic. He was that great guy who treated you respectfully and knew what he was doing and was very efficient with the process. My wife and I comment on what a great guy he was. He wasn't over the top he was just the right amount of friendly/professional that you would want to have take you. Thanks for hiring him. He definitely made our experience better.

MARK PAULEY 
Rating:
4.0

Very difficult to reach a real person by phone. The automated answer just keeps going in circles once you press 5 for hitches. I had to call 5 times to reschedule my appointment and only then got to the national center by opting 0 and was lucky enough to get someone live.

Frank Engle 
Rating:
5.0

Customer did not leave a comment.

Massimo Marsella 
Rating:
5.0

Employees were friendly and helpful. The vehicle was clean and easy to drive. It was a great experience.

Ramiro Carlos Ramirez 
Rating:
2.0

Found out after pickup that both panels were not secured properly, the passenger side rear brake like was not secured at all causing me to lose the trim. A panel on the left had a screw broken that did not allow the bumper cover to be secured completely. That's just what I have seen. I hope the rest of the installation was done properly.

Roger Seyler 
Rating:
5.0

Drop off was super easy, too!

Shelly Crist 
Rating:
5.0

Customer did not leave a comment.

Louis Tufano 
Rating:
5.0

Customer did not leave a comment.

STEVEN KELLER 
Rating:
3.0

Customer did not leave a comment.

Robert Heath 
Rating:
5.0

Customer did not leave a comment.

wayne ansell 
Rating:
5.0

Easy online reservation process. Very helpful staff. The entire process was smooth and efficient.

David Hanson 
Rating:
5.0

I asked if I could get a refund for one day since I did not use the 2 days. I was denied. I thought that I was going to need the 2 days. If I was one hr or more I could understand. But I was eary in returning unit. I know if I was later I would occured addition expense.

Ruby Minidee 
Rating:
5.0

Great staff! Great manager! Always helpful, friendly, and kind. Highly recommend this location!

Brent Jones  |  Overall Experience 
Rating:
4.0

We were told the gas tank was at 1/4. It was in the red zone for empty! We went back inside the building to let them know. They said to take a picture. They should of walked out with us and viewed it themselves. They took our word for it. We brought it back with a 1/4 tank!!!!!

Edward Heilig 
Rating:
5.0

Customer did not leave a comment.

Aaron Ibarra 
Rating:
5.0

The customer service was phenomenal

Mike Panico 
Rating:
5.0

UHaul HQ changed the drop off location we requested without our consent. I'm not an employee of U-Haul. I'm not going to drive your truck to a location that you need it. I'm being charged by the miles and paying for fuel. I want to return the vehicle to the location I chose. Not some random location that UHaul needs the truck for another customer. That's inconsiderate and horrible customer service. I called into UHaul TWICE to correct this after receiving a random automated text message. I asked the U-Haul customer service to change my drop off and they stated ok and it's done but the morning of drop off ...it still shows the wrong location in my amazing UHaul app. I called the location I wanted to drop off to directly and they assisted me. Very frustrating, a waste of time

Nicole Aversa Ferrante 
Rating:
5.0

Simple and quick turn in, all good.

Jaime Jauregui 
Rating:
5.0

Customer did not leave a comment.

LINDA BAYER 
Rating:
5.0

Customer did not leave a comment.

William Renfroe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra DeGuardi 
Rating:
5.0

A very wonderful staff...

Maurice Alexander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Leversee 
Rating:
5.0

Customer did not leave a comment.

Nancy Ammann  |  Overall Experience 
Rating:
5.0

Hal gave fabulous service!!!

Jack Booman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Prater  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patrica robbins  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ryan Hartman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberta Johnson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PATRICIA MORALES  |  Overall Experience 
Rating:
5.0

Raie, or Ray - sorry for name spelling, was awesome. She was very professional! She was also friendly. Thank you!!!

Mark Dickey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris South-Werth  |  Overall Experience 
Rating:
3.0

There were back rats and the ceiling leaked into the unit.

ETTOR STRADA  |  Overall Experience 
Rating:
2.0

Had our belongings in storage for 3 years. After the first year they had a fire in the unit directly across from ours yet NEVER contacted us so we could go check on our belongings and we didn’t find out for almost 3 months. We had items melted and smoke damage but they said nothing they could do and would not give me a report on the fire for my insurance, so I lost about 4,000$ worth of items. Then shortly after that incident they changed from being 24/7 to closing early… never emailed and notified us or anything and we went to get items one night and was unable to get to our items. Plus they are always extremely busy yet seem to only have one person working which does not cover it. Even when I moved out I had to wait 30+ minutes just to hand over keys. On top of all this they keep trying to charge wrong card entire time we were there although we did try changing it numerous times. Yet they still kept charging wrong one and not getting payments then charging me late fees for 3 years. If I had help or money to move I would have. I am glad to be out of there and will never return.

Todd Fuller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madelyn Siemer  |  Overall Experience 
Rating:
5.0

Communication was great and I am very appreciative of the use of such a nice facility.

Ryan Rae-Ellis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Touleen Alsanie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL KINNEAR  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Fahmi Alhajjar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Elena Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamela Goshen  |  Overall Experience 
Rating:
5.0

I want to thank everyone there for all their help

Bambi Rush  |  First Impressions 
Rating:
5.0

Everything was outside very convenient

David Ryder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elaine whetzel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eileen Hudson  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Armando Vazquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brent Jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

amanda mendez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANALIA WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN HAMBY  |  First Impressions 
Rating:
3.0

The only complaint I have is the g.m. was very rude, and not compassionate to my situation. He barley took 5 mins to talk to me about what was going on. He should be replaced!!!!!

natasha pernell  |  First Impressions 
Rating:
5.0

The staff and management at this location are top notch and extremely helpful Witnessed the manager going out of his way to ensure a lady had the ability to unload her uhaul and move her stuff into a unit Beyond awesome honestly Travis Tuttle

Bentley W Rainbolt  |  First Impressions 
Rating:
5.0

The staff and store manager were extremely helpful in assisting me after my original reservation was somehow cancelled in the UHAUL system. They were still able to accommodate me temporarily until the unit I requested was available 3 days later. The storage manager was amazing.

RESANA MALONE  |  First Impressions 
Rating:
2.0

This company is terrible. I don’t even blame the staff, they’re just enacting the company’s terrible policies. Please make it less obvious that you’re just trying to suck as much money out of people as possible.

KARINA WALKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virginia Shestko  |  Overall Experience 
Rating:
4.0

I appreciate getting getting the first month off!

joan laudermilk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENISE SANCHEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Boguslaw Janczy  |  First Impressions 
Rating:
5.0

The two ladies working were professional and very helpful…will be back!

Larry Desmond  |  Overall Experience 
Rating:
5.0

Staff was kind & courteous, treated me with respect! Was able to talk with them and have everything answered, could tell they were very knowledgeable! I plan on returning for whatever I need!

Daniel Saunders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole sexton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gwenda broeren  |  Overall Experience 
Rating:
1.0

I was there for awhile trying to upgrade to a bigger storage unit. I was the only customer in the store and it took the rep half an hour to figure it out. Once he finally “found” a unit, that unit had someone else’s things. I didn’t find that out until I went back on Saturday to look at the inside of the unit. Since then I’ve emailed them twice to refund me the insurance I paid for initially and I still haven’t heard back. They weren’t able to cancel my unit because the store manager, Hal wasn’t there. Alexis was kind enough to call another u-haul to check availability. It didn’t get cancelled until the following week after their rep Melanie called me a few times to ask me if I still wanted the unit and that it had been emptied. Totally unacceptable to rent storage units that haven’t been cleaned out. I will not return to this location ever again.

Brenda Sanchez  |  First Impressions 
Rating:
5.0

Everyone was very helpful and polite and help me in every way they could and I am very thankful for everything they done Roger

roger heritage  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW PEMBERTON  |  Overall Experience 
Rating:
5.0

always helpful and friendly

Priscilla LaBoy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Saunders  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Seitzberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Mora  |  First Impressions 
Rating:
5.0

The manager on duty was very helpful, polite, and extremely nice!!!!

CHRISTOPHER A  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CLAUDIA JURADO VAZQUEZ  |  First Impressions 
Rating:
5.0

Both the manager Hal and the associate (a young African American woman, cannot remember her name) were very knowledgeable and polite. My Experience with uhaul on oracle was flawless, would recommend and return.

Donna Hansen   |  First Impressions 
Rating:
5.0

This was my summer storage for my college dorm room things and it worked out perfectly for what I needed!

Cassidy Zimmerman  |  Overall Experience 
Rating:
1.0

Workers take the customer as a joke in my opinion and was treated very unprofessionally when I was there

Damian Brunnemer  |  Overall Experience 
Rating:
5.0

The staff was incredibly helpful, knowledgeable, time efficient, and pleasant. I received superb service! I will never go anywhere else for my moving and storage needs. These guys are the best!

Kim Hirt  |  First Impressions 
Rating:
3.0

It's ridiculous you have to go to the store to talk to someone there. Phone Always routes to automated messaging that doesn't address local questions. Also, my card for entry never worked. Last, the price went up too much so I got out of there asap. Manager was great, some of the staff...so,so.

shane nagore  |  Overall Experience 
Rating:
5.0

Assistant manager Alexis Alvarez was very helpful are you helpful in helping me change my drop off location and opening a new storage unit I will be highly recommending this location from now on This employee deserves a raise And to be made manager This was one of the best experiences with u-haul I've ever had

Joshua Pena  |  First Impressions 
Rating:
5.0

The employee who checked me in was very helpful.

KEVIN MOORE  |  First Impressions 
Rating:
5.0

Halberto was very helpful and accommodating

Brent Jones  |  First Impressions 
Rating:
5.0

The staff was extremely helpful and friendly

Charlotte Jenkins  |  Overall Experience 
Rating:
5.0

Thank you Hal & staff...you ALL are very helpful when I have been in the store. I WILL use this location again and will direct those in need of storage or vans to you.

Raymond curry  |  Overall Experience 
Rating:
1.0

I had another U-haul storage space which I had reserved in March 2022 at the U-haul storage facility located at 450 N. Freeway in Tucson, because this is where I rented a moving truck, auto-carrier trailer and indoor storage unit as I was relocating from San Diego, CA and moving to Tucson, Arizona. When I finally arrived in Tucson to return the truck, trailer and off load the contents of the truck, I was notified that "there's no reservation on file for you here, we don't have anything available". I told this customer service representative that he was mistakened, why would I have pre-paid for an moving help service to meet me here to un-load the truck, and they're outside getting paid to do nothing! "I was told to contact U-haul customer service, because there was nothing he could do". So, I called the 800-468-4285 number and was placed on hold for an unnecessary extended period of time, in order to get some help. Finaly, I was connected to an call center customer service agent that I had to explain the entire story and situation to, before she could begin to assist me. The best solution that could be done at such short notice, and to allow for the very limited time I still had remaining on the paid help, was for me to be sent to the U-haul storage facility on Oracle Road which is an outside storage facility. I did not have any other option at this point, so I had them contact that office before they closed and notify them that I was on my way. When I and the moving helpers arrived, I meet the U-haul customer service representative to sign the rental contract, purchase a lock, locate the storage unit and attempted to drive the truck to the rental unit. This may have gone much faster if the storage facility had not recently had a fire inside a storage unit which took out the lights in the yard which made finding the unit and unloading the truck extremely difficult. By the time we found the unit and placed one item inside, my time was up for the paid moving help. I locked the unit and never returned until I moved out last month.

PHILLIP FRAZIER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bertha White  |  Overall Experience 
Rating:
5.0

These guys are amazing they went above and beyond for me Hal Diaz and his team over at the u-haul on the Tucson auto mall gave me great customer service n this is why I would go back and highly recommend they really made me feel welcome and gave me all the great assistance I need again I would like to thank u guys for this amazing experience with you and I will be back to do business with you again thank you Hal and ur team

Juan Puig  |  First Impressions 
Rating:
5.0

I am consistently impressed with the atmosphere at this location. Each team member has been friendly and welcoming, helpful and efficient. As weird as it might sound, I genuinely looked forward to stopping by.

Cyra Sadowl  |  Overall Experience 
Rating:
5.0

Thanks so much.

Stephen Darley  |  Overall Experience 
Rating:
5.0

This is by far the best U-Haul in Tucson. Clean, friendly and helpful. Thanks to management and staff, especially Alex and Jesus.

William Stites  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rachel curley  |  Overall Experience 
Rating:
4.0

Nobody explained the in/out process. I was told to swipe to get in but that was it. I thought I would roll my car toward the gate and it would open, nope!! I was stuck inside. I was able to flag down a staff member and he told me were the keypad was to swipe to get out.

CHERI STUTSMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cheryl haven  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denton Nohren  |  Overall Experience 
Rating:
5.0

Employees are extremely helpful. Access is easy and location is convenient. Thanks, Uhaul!

Susan Partlow  |  Online Move In 
Rating:
3.0

Drive-in access through gate was tight and complicated if there were any other vehicles in the lot. I was not happy that a pro-rated rent was not refunded when I moved out 6 days into the rental period.

Michelle Sweetman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN NUNLEY  |  Overall Experience 
Rating:
4.0

The manger Hal Diaz has always been there Extremely helpful and understanding the best customer service ever!!

Erik Vigil  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Maria Villa  |  Overall Experience 
Rating:
2.0

They do not return phone calls, access cards never worked

jamie newman  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessie Duncan  |  Overall Experience 
Rating:
5.0

Overall great experience

JUAN NUNLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Beck  |  Overall Experience 
Rating:
5.0

Great leadership from management at this location. There was tech issues initially but all employees there worked through the issue to resolve it.

Dominic Evans  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gregory Jackson  |  Overall Experience 
Rating:
5.0

Best prices in town for storage and convenient hours to access the storage

DAVID ODONNELL  |  First Impressions 
Rating:
4.0

Pest control could be better, with better door sealants in place. Opened it up and saw it became home to moths and crickets, which is hard to avoid, just think a better door for the unit could help. Had a trap inside for mice but wasn’t sure how helpful it was.

Serafina Kelly  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denton Nohren  |  First Impressions 
Rating:
5.0

Good value all around.

TERESA TROWERS  |  First Impressions 
Rating:
5.0

Excellent customer service. Manager helped me and he was amazing

Terri Baker  |  First Impressions 
Rating:
5.0

(Oracle Rd near Auto Mall Rd) My storage was in a clean, well secured lot. The guys at the counter were always helpful whenever I had questions, or to pay my bill. Will definitely recommend this location.

Christina Pearson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Villa  |  First Impressions 
Rating:
5.0

Manager, Assistant and Staff were very accommodating.

shane nagore  |  First Impressions 
Rating:
2.0

During COVID-19, I was having some financial hardships and the manager was unwilling to work with me.

Savannah O'Hagin  |  Overall Experience 
Rating:
5.0

I interacted with several employees and all were great. It was a super hot day and it would have been easy for them to be crabby.

Edwin Webber  |  First Impressions 
Rating:
5.0

Very helpful staff and nice facilities

Ronald Cladas  |  First Impressions 
Rating:
5.0

Hal was extremely helpful to me and my family in a very difficult time, and actually made me feel a little better about mankind. Thank you very much Hal, I hope I can make it square with you someday!

Chad Cemper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Puig  |  Overall Experience 
Rating:
5.0

None

Jason Lopez  |  First Impressions 
Rating:
5.0

Every CSR I came into contact with was very friendly and made the whole experience easy and quick

Rachelle Robles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roger bowton  |  Overall Experience 
Rating:
5.0

Rented a space for 11 months. No rain or rat damage nor heat damage during 115+ degree summer months. Would highly recommend.

Storm Hurwin  |  Overall Experience 
Rating:
2.0

The general manager (Hal) had a cocky, I don't care attitude. Like he was on power trip. When I asked him if they had a dumpster for the tenants to use, he said yes. But it'll cost ya $15. All I had were 2 boxes (that were torn-down/flattened), plus 1 (15 gallon) bag of garbage. For $15?? He told me if I didn't want to pay, I could dump it next store (in their dumpster). I thought, Wow, that ain't right!? Now, this is after I just spent $1400 on a 15' truck (plus another $450 in gas) to move across country. Only to find out when I arrived that all my stuff, at the back 5' of the truck...was all wet on the bottom. By the way...he acknowledged that. It's just the principal of the whole thing. But I have to keep telling myself, that most people DONT CARE ABOUT PRINCIPALS. All they care about...US MONEY.

Michael Gintoli  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heidi Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frances Stier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carrie orso  |  First Impressions 
Rating:
4.0

Move out date was April 1st not the 3rd.

Timothy Harms  |  Overall Experience 
Rating:
5.0

Hal Diaz was very helpful with our storage needs.

pam bordner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARJORIE ROSENKRANTZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN GUTIERREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anita Simms  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luanne Kines  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

monte wright  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sam bloom  |  Overall Experience 
Rating:
2.0

The staff, no one seemed to know how to do anything, telling me I had to come back when mgr was there. Even when I said call main office , they'd say they're out to lunch or dinner. 2 young men diff times acted either totally stoned or I'm sorry mentally extreme slow. Staring at puter doing nothing making us wait. For nothing. I was given a credit instead of a refund for unused boxes etc but they'd never let me use the credit, either cuz I can't use it towards storage rent or truck. But when I was buying supplies then it didn't work come back. This is even with whoever is acting boss that shift. Mgr seemed to be drugged or ? at times too. Everyone came in was frustrated, everytime I had to come in, often at times. Mgr leaves alot it seems never there. When he was he was nice. The premises itself felt safe and at time good loc but due to staff and how it's all run, I'd never use it, in fact I have moved out. The times I've had to use the main office it's been great, including this last time where without any hassle at all, I was given my immediate refund on that useless credit. Ps.. I was there about a year and all I said never got better in fact worse. I don't understand why you're letting such a prime loc be run by stoned vegetables idiots, including it's 'upper mgt' down. Yur customers r moving, we don't want or need that problematic time sucking error ridden headache for things so simple.

DENISE TRABU  |  Overall Experience 
Rating:
5.0

The convenience of having a storage unit available when the rented U-Haul arrived to store items made my day

Loretta Bogdanowicz  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andreise Romo  |  Overall Experience 
Rating:
5.0

A great place to know and use.

Loretta Bogdanowicz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hasan Alshuhri  |  Overall Experience 
Rating:
5.0

The staff was friendly, knowledgeable, and accommodating. I feel like I’m now part of the U-Haul family because of them. Halbert And Rebecca were true professionals.

James Brown  |  First Impressions 
Rating:
5.0

would like for the exit gate to automatically open rather than having to key out.

Robert martinez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

meghan quinn  |  Overall Experience 
Rating:
5.0

Hal and his team always provide excellent customer service and support.

Glenn Lauderdale  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Meyer  |  Overall Experience 
Rating:
5.0

The facility and staff was great. One complaint is that they force you to buy a special padlock. They claim the reason is that these locks are more secure. This is not true. The round locks they force you to use can be broken in less than 5 minutes with a drill. I'm pretty sure the reason they require these is so they can get into a unit (with a drill) if someone stops paying, etc.

Richard Black  |  Overall Experience 
Rating:
5.0

Staff very helpful - great experience!

Michael Meyer  |  First Impressions 
Rating:
5.0

The staff at 4655 N Oracle Rd in Tucson, AZ were extremely helpful and friendly and accommodating. I would recommend the place to my friends.

Martin Nagy  |  First Impressions 
Rating:
5.0

Thanks!

Rob Fafrowicz  |  Overall Experience 
Rating:
5.0

Staff was courteous at all times and helpful when needed.

Lee Simmons  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward Margosian  |  Overall Experience 
Rating:
1.0

I closed my account for storage just over two weeks ago and have received several notifications that I am late and owe several late fees on an account that’s closed. Called several times with no reply back so I went to the store and spoke with people who were unable to do anything about it. The manager to this day has never reached out or replied to any emails

Nick Drake  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lionel Swanson  |  First Impressions 
Rating:
5.0

Excellent service

Lee Simmons  |  First Impressions 
Rating:
1.0

They got rid of my reservation and i had to get a 7 by 10 at another location down the street. Its not 24 hrs like the auto mall location and it sucks cus i had a 10 by 10 before and had issues

Alicia Willis  |  First Impressions 
Rating:
5.0

I knew my belongings were safe on the premises and the customer service was personable and way above average -- The Best In The West. Thank you

Catherine Tapia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLOT GARCIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUTHANN BROWN  |  Overall Experience 
Rating:
5.0

I found the experience pulling a 5x8 trailer with a car very taxing on gas mileage. Normally I get 25 mpg. I only got 12.7mpg pulling the trailer. The drag is tremendous. Perhaps you could offer a wind foil that attaches to the roof of a car to reduce the drag and increase mileage. I Imagine it would help with Your profits also.

chris kreft  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Adkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi Skevington  |  First Impressions 
Rating:
5.0

Hal never disappoints! His staff and himself always go the extra mile! Regardless, this is the ONLY uhaul store I visit or trust in Tucson, period!

Rhonda Keating  |  First Impressions 
Rating:
5.0

Very nice employees. Took the time to explaine security in place and provide reassurance as this was my first time using self storage. Especially when it's over 1k miles from where I live.

Merry Berkelo  |  Overall Experience 
Rating:
5.0

I had three encounters with this location over a period of three days. First returning equipment, second renting a storage unit, and finally returning a truck. On each encounter I received excellent customer service.

Paul Brimm  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patricia Leap  |  Overall Experience 
Rating:
5.0

Hal & Rebecca are the BEST! Very helpful, friendly & work with you if you're going to be a late on a payment (sotrage).

Rachelle Gaches  |  Overall Experience 
Rating:
5.0

The staff, location and facilities here are amazing. I wish every uHaul location was like this one!!!

Justin Zzyzx  |  Overall Experience 
Rating:
5.0

Easy to get in and out with enough room to unload the truck. Clean and secure.

Donald Schild  |  Overall Experience 
Rating:
5.0

Employees Hal and Rebecca were amazing. They were professional and very help in explaining the best options for my storage needs. They made this new resident feel welcomed.

Carlos Felix  |  Overall Experience 
Rating:
5.0

Everyone at the Oracle/Auto mall store is TOP NOTCH.Helpful, accomodatiing,ploite,courtous,respectful,most of all, sincere. I have great respect for all the HARD work they ALL do. Thank you for them.

rosemary crisafi  |  First Impressions 
Rating:
5.0

Promised a 1 month 10x20 climate controlled unit. Instead were given a 7x23 outside unit. Will have to move everything again.

Loren Truman  |  First Impressions 
Rating:
5.0

Excellent customer service with happy and friendly people.

Melody Pawlowicz  |  First Impressions 
Rating:
5.0

Quick service! Friendly and knowledgeable! Would recommend. :)

Patricia Leap  |  First Impressions 
Rating:
5.0

Everyone is always helpful, courteous, welcoming, knowledgeable on their computers,. Easy in, easy out.. THANK YOU.

Rosemary Crisafi  |  Overall Experience 
Rating:
5.0

The gal that helped me, Rebecca Taylor, was professional and warm at the same time. Rebecca was knowledgeable, curtious and didn’t leave anything out. Thank you, my experience was PERFECT.

Rosemary Crisafi  |  First Impressions 
Rating:
5.0

Christopher and Rebecca were friendly, professional and very helpful. We had just made a 2,000 mile journey and were ragged and they were just fantastic.

Jeff Adkins  |  First Impressions 
Rating:
5.0

Very helpful staff.

Anthony Kohr  |  First Impressions 
Rating:
5.0

Helpful, friendly staff

Rachelle Gaches  |  First Impressions 
Rating:
5.0

General manager Hal Diaz was extremely helpful and made sure our experience was amazing. I would definitely recommend this location to anyone looking for excellent service and storage needs.

Erick Ortiz  |  Overall Experience 
Rating:
5.0

All associates were helpful wiling to help. I had a great experience,even though when traveling we never know what may happen. There were many time I needed to turn arround wrong direction.

Gloria Spessert  |  First Impressions 
Rating:
1.0

We have not rented anything for a long time (1 year apr.) at your facility. There must be a error in your administration.

johan karstens  |  First Impressions 
Rating:
5.0

☺️

SUSAN STEVENS  |  Overall Experience 
Rating:
5.0

Would recommend to all!

Richard Naughton  |  Overall Experience 
Rating:
5.0

Very helpfull staff. Thank You! God bless!

Manuel Manahan  |  First Impressions 
Rating:
5.0

This was a great choice to use the U-box everthing went great and would use this service again the people at both location were so helpful Thanks U-Haul

Paul Wyant  |  Overall Experience 
Rating:
5.0

I made on- way reservation on short notice and was able to get a 15’ van which was perfect for my needs. Both the original phone agent and location agent were very helpful!

Alice Yelton  |  First Impressions 
Rating:
5.0

Great service. Very helpful. This location is a real 'feather in Uhauls cap". Could not have asked for more. Made the conclusion of my move from New York to Tucson a joy! The site manager is tops!

Robert Burchett  |  Overall Experience 
Rating:
5.0

Outstanding service! Staff was very knowledgeable and extremely helpful... Would recommend this location to anyone in the market for a trailer or storage garage. Hal is the best!

Mitchell Reiger  |  First Impressions 
Rating:
5.0

Awsome

Patsy bowie  |  First Impressions 
Rating:
5.0

Fantastic facility & staff!

marsha fallon  |  Overall Experience 
Rating:
5.0

The general manager, Hall, always provides exceptional customer service and it's great appreciated!

Glenn Lauderdale  |  Reservation 
Rating:
5.0

Everything about our experience was great. Never had any problems with the storage unit and anytime we interacted with staff they were helpful and pleasant.

Theresa Jackson  |  Overall Experience 
Rating:
5.0

The only problem we had was we didn’t have the correct lock when they corrected it we had two locks however if we arrived after hours we wouldn’t of been able to get in.

Kevin Typhair  |  Overall Experience 
Rating:
5.0

The only problem I had was the company I used to unload my items into the storage room. They are recommended by UH and were several hours late for my appointment.

frank crawford  |  Overall Experience 
Rating:
5.0

Thank you for all your help.

Kenneth George  |  Overall Experience 
Rating:
5.0

friendly and courteous staff

Clayton Brown  |  Overall Experience 
Rating:
5.0

The manager set me up with a nice uhaul storage unit. He was also helpful with my ubox. So far, I have had a good experience.

Katrina Fengler  |  Overall Experience 
Rating:
5.0

I will be using this location again as my daughter goes to U of A

Stacy Barnes  |  Overall Experience 
Rating:
4.0

The overall performance of U-Haul Moving is great. But a leg on my TV stand was broken during the moving.

Hao Zhang  |  Overall Experience 
Rating:
5.0

The team at the Automall UHaul were super helpful! Would highly recommend using the UBoxes as a flexible and cost effective way to move!

Cynthia Sullivan  |  Overall Experience 
Rating:
5.0

Best experience so far

Michele Merritt  |  Overall Experience 
Rating:
1.0

Possibly the worst customer experiences Ive had. employees were not trained, manager went home to "pick up the kids" leaving the trainee behind to finish. - she did not! 2 days locked out of my unit.

Nicholas Iott  |  Reservation 
Rating:
4.0

I am disappointed that when you call in you do not speak to anyone at the actual facility where your storage is. They billed my credit card after I quit. Still not corrected.

Sheila Myers-Moore  |  Overall Experience 
Rating:
1.0

My UBox was never shipped and by the time it allegedly arrives we will have waited a month to get it. I was promised a refund but this hasn't happened, and in the meantime have been charged $90 more.

Erin Hayford  |  Overall Experience 
No reviews have been submitted for this location.

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