Customer Reviews for U-Haul Moving & Storage at Alma-Plano

1,984 reviews

3401 Alma Dr   Plano, TX 75023
(@ Parker)

(972) 516-1018

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(972) 516-1018

3401 Alma Dr
Plano, TX 75023
(@ Parker)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Went on time and my pick up was ready for pick up. The return also was smooth, the employees were wonderful during both the times.

Pranay M. 
Rating:
5.0

Customer did not leave a comment.

Demarcus C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jo S. 
Rating:
1.0

Read the last comment.

Darrell H. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B.  |  Overall Experience 
Rating:
5.0

Keep up the good work

CHRISTOPHER S. 
Rating:
5.0

Brandy was amazing! I messed up my online order but she quickly fixed it and got me on the road quick. Excellent customer service! 🤌🏼

Christina G. 
Rating:
1.0

Customer did not leave a comment.

Assad M. 
Rating:
5.0

Customer did not leave a comment.

Sandra J. 
Rating:
5.0

Special thanks to Troy for explaining with details, how everything works.

Guillermo M.  |  First Impressions 
Rating:
5.0

Leasing equipment from this location is fast and easy. Team is knowledgeable and they get you in and out quickly.

EDGAR O. 
Rating:
5.0

Customer did not leave a comment.

derric M. 
Rating:
3.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

The owners/employees were very professional and helpful. I will definitely rent a truck from this location again.

rebecca R. 
Rating:
4.0

Customer did not leave a comment.

Henk T. 
Rating:
5.0

Staff is a professional and all services are excellence.

Kevin K. 
Rating:
5.0

Staff was great, went over and beyond

Demetresae J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall D. 
Rating:
5.0

Quick and easy.

Lori S. 
Rating:
5.0

The online process is a hassle I still have to go in store to verify what equipment I can rent. The links sent from U-Haul to verify vehicle damage or condition didn't open in my phone so if there was any damage or concern I couldn't have addressed before leaving the lot

Jose A. 
Rating:
5.0

Very convenient. Friendly staff.

Darrell H. 
Rating:
5.0

Very Professional!

Jermery W.  |  First Impressions 
Rating:
5.0

I will use them again if I ever need to

dan j.  |  Overall Experience 
Rating:
5.0

The lady that helped us Brandi was extremely professional and courtesy to everyone in the store. You could tell she was extremely busy but handled it with ease. Will certainly come back again and highly recommend.

Robert B. 
Rating:
5.0

Staff is always friendly and helpful

katherine b.  |  First Impressions 
Rating:
1.0

Horrible experience

Tara A. 
Rating:
5.0

Great service.

David K. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Crystal D. 
Rating:
5.0

Customer did not leave a comment.

OMAR J. 
Rating:
5.0

Always reliable, clean, courteous My first choice for quite some time

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Brent S. 
Rating:
5.0

After a family emergency, I needed a truck and a storage unit quick. Troy made the entire experience easy and painless. He was kind to a fault and knew exactly what he was doing. I’m very grateful for his kindness. I cannot stress that enough. I came in tired, stressed, worried and probably not thinking straight. Troy was just simply amazing.

jennifer o.  |  First Impressions 
Rating:
5.0

Troy, you are amazing. Thank you for making my experience seamless and painless during a super stressful time.

jennifer O. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Still waiting in a call back in regards to the issue of bad information given postponing my move and then my reservation on the 2nd day was cancelled by U-Haul making me go to a different location delaying my move even more and the additional miles I was told I was going to have also were not sent to the reservation that was set after that. The initial issue delayed my move by 2 days and cost me I called customer service and they were given my number and was going to contact me 469-559-3280 Shannon Beck

Shannon B. 
Rating:
5.0

Customer did not leave a comment.

Diane C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane C. 
Rating:
5.0

Great customer service!!

Darrel A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NEEHAR T.  |  Overall Experience 
Rating:
5.0

Everything went smoothly. The vehicle I rented was perfect for my job. The attendant was helpful and professional.

david E. 
Rating:
5.0

I'm very happy with the lady that took care of me. She was fast and efficient and very sweet Highly recommend this company Thank you!

Laura M. 
Rating:
5.0

The equipment return process via the app is obnoxious and tedious. The equipment return form link would not open and had to attempt five times. Fully backing out and trying again. Even when it opens it's slow.

Matthew T. 
Rating:
4.0

Customer did not leave a comment.

DARLENE D. 
Rating:
5.0

Customer did not leave a comment.

Jordan C. 
Rating:
3.0

We received a truck that had transmission problems and we had to return it an hour early because it completely gave out and didn't want to accelerate at all

Xitlaly M. 
Rating:
5.0

Add in the fold the blanket cost to the cost of blankets. Nicol and Dondi to have me fold blankets at the end of a hard day of moving is kind of silly.

Byron B. 
Rating:
5.0

Super fast and easy check in and check out.

Reed H. 
Rating:
5.0

Great place to store your stuff!

Mark M.  |  Overall Experience 
Rating:
2.0

Customer service representative that assisted me at the counter appearance is not very appealing nor inviting for a public facility. Excessive facial piercings should not be allowed to work customer service counter

Richard B. 
Rating:
5.0

Customer did not leave a comment.

NEEHAR T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NEEHAR T. 
Rating:
5.0

The customer service rep was super friendly, nice, and knowledable.

John R. 
Rating:
5.0

Customer did not leave a comment.

cedric w.  |  First Impressions 
Rating:
5.0

It was a great experience! Troy was personable, informative and professional. I appreciate businesses that are run well with amazing personnel! It's a breath of fresh air!

Darren C. 
Rating:
5.0

Thank you Especially to Troy who helped me

Danny M. 
Rating:
4.0

Customer did not leave a comment.

Tiffini M. 
Rating:
5.0

Great service

True C. 
Rating:
4.0

Just to enter storage was a bit awkward!!

Diana S. 
Rating:
5.0

Brandy & Troy are AMAZING!!!

Chareka J.  |  Overall Experience 
Rating:
5.0

No issues all was great experience.

theresa r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephani B. 
Rating:
5.0

I love it

Anne B.  |  First Impressions 
Rating:
5.0

The people that are working in this site were very helpful and friendly. I will definitely be back when I need a rental.

MARK R. 
Rating:
4.0

Customer did not leave a comment.

david P. 
Rating:
5.0

Excellent customer service.

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Gentleman was super friendly. Truck was all maintained.

Kayla Z. 
Rating:
5.0

None

Ralph W. 
Rating:
4.0

Update available moving devices on app. item was not available when i arrived. Told they have only had 1 to offer for months. Made for a more challenging move without it. More importantly, The vehicle skidded a couple of times. Almost lost control. Hydroplaned!

Shannee J. 
Rating:
4.0

Surprisingly smell good

Shannee J. 
Rating:
5.0

Josh is the agent who took care of me. He was friendly, polite, and knowledgeable. There had been a snag when I was arranging the rental, and Josh worked right through it effortlessly. Even though I arrived 10 minutes before closing! Josh did a terrific job and I am very glad that you have him on staff.

Mark J. 
Rating:
4.0

Brittany was very kind & helpful to me. She did everything well!

Bregin C. 
Rating:
1.0

First i get there and he prints me a reservation for the uhal down the street, says he was out. Cool, but i get there and she says the reservation was canceles. I took 30 minutes to get to this one, and she says sorry their out. She tells me that the only person who has the truck im looking for is the one i just came from. So i had to go back, and he gets me signed up, and just throws me the keys basically, i asked how it works. He said as long as i knew mileage and filled it back to what it was, im good. He explained that after i drop off i need to do a check out online. Cool. Took pictures of the before dash and after. Parked where he said i should park it, cleaned it out double checked triple checked, then dropped the key off. App didnt work, so tried website in dropbox. It worked i think but it wanted me to take a picture of everything while filling it out i cant upload proof of mileage and gas. After all that im worried that im going to have to pay huge penalties potentially.

John B. 
Rating:
5.0

The Man on staff was amazing and efficient.

Kerry R. 
Rating:
2.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Ingrid O. 
Rating:
5.0

The staff at this location was friendly smart very pleasant to deal with and they are assets to the company. It was a pleasure doing business with this location I highly recommend it to anybody in the area who needs U-Haul

edward B. 
Rating:
5.0

AWESOME location. 🌟🌟🌟🌟🌟

CELCIA B. 
Rating:
4.0

Truck AC was out. Driver door doesn't unlock with key. Service airbags notification on dash. And check engine light came on about half way through the day. It all worked out but there were lots of issues with the truck

Caleb V. 
Rating:
5.0

Very nice staff Very helpful!

Constance G. 
Rating:
5.0

Mr. Mc Bride went out of his way to be helpful and accommodating. Much appreciated. Very nice quality young man.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

Troy took care all of our needs efficiently.

Jason L. 
Rating:
5.0

Very professional and the guy was very kind. Would definitely rent again from here if the need arises .

Michael F. 
Rating:
4.0

One truck was wrecked and the front and side smashed. It was drivable but it didn't seem safe so I asked for another. The second one was really dirty inside and out. Had not been washed or vacuumed, but was drivable. Also, credit card machine did work so employee had to use personal phone. I didn't feel safe giving my card but needed the van. The was an initial issue with printing but employee got it working. Must say the the employee helping me was excellent and very accommodating. I would definitely rent at this location again.

norva H. 
Rating:
5.0

Customer did not leave a comment.

Philesha B.  |  First Impressions 
Rating:
5.0

The husband wife team at this location are very kind people. Thanks for all the understanding & help I'm sure it takes to run a place like this. See you next time we need storage!

James B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAJIVKUMAR A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alireza H. 
Rating:
2.0

Online Uhaul App is a joke.

Lisa E. 
Rating:
5.0

Everyone at this location has been very helpful. Would recommend this location highly!

MICHAEL P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YVETTE V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Herman C. 
Rating:
5.0

Troy and brandi are the most professional people I ever met and I'm only going to that location for now .. Best experience ever!!

Sagrario S. 
Rating:
4.0

Customer did not leave a comment.

Melba L. 
Rating:
1.0

The movers we contracted through your services stole all my high end electronics!

Jake P. 
Rating:
4.0

The office where you pick up your rental wasn't well marked. It appeared to be for the storage section only. The sign that mentioned rental pickup was on another building and not manned.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

Jessica N. 
Rating:
5.0

Customer did not leave a comment.

TYWANDA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodney W. 
Rating:
4.0

Customer did not leave a comment.

Lisa A. 
Rating:
5.0

This is a very friendly great location love how they works with you

Taja M. 
Rating:
5.0

Outstanding customer service!!! Yes I will tell friends and family. Keep up the good work!!

elvin w.  |  Overall Experience 
Rating:
4.0

I had all sorts of issues the app and website trying to pick up. It took me almost an hour and like 30 minutes on the phone to get my vehicle.

Chadrick M. 
Rating:
5.0

Customer did not leave a comment.

Gregory B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gayle P.  |  Overall Experience 
Rating:
5.0

Brandy did a really good job. A very kind person and I wish her luck in her life and her career. For a youngster, I hope she aspires to success, A good personality and very very helpful!!Uhaul is lucky to have her!!

stephine M. 
Rating:
2.0

The desk was very unhelpful. He did not appear to like his job. Never once made eye contact and just types and never updates you. Was charged twice for rental. Gas level was told to me incorrectly

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Ahmed A. 
Rating:
5.0

Customer did not leave a comment.

hannah S. 
Rating:
5.0

Customer did not leave a comment.

Lashanda G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anna o.  |  Overall Experience 
Rating:
2.0

I'm not sure if it's just specifically this location that this happens to but I reserved a uhaul with the appliance dolly and small wooden cart to move items. Upon arrival the location only had the truck and not the moving equipment. I was told to go to another location to pick up the items. I went to the 2nd location just to be told they did not have the appliance dolly either. I decided to just rent a regular dolly and a wooden cart. I received the dolly but not the cart. When I asked her for the cart she looked at me confused and stated “you wanted that too?” By this time I had already lost an hour and couldn't lose anymore time so I just left without the wooden cart. Not having the proper dolly and cart made it very difficult to move my items which made me have the uhaul longer then I wanted to have it. All of the employees were friendly just not very helpful.

Charles B. 
Rating:
5.0

Josh provided excellent customer service.

James P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Yavah S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Fei C. 
Rating:
3.0

There's no personal available though we were managed to drop the equipment. You could put a tablet with a video call assistance in case of a customer needing help when no personal assistance available

Vijay V. 
Rating:
5.0

Customer did not leave a comment.

Farhan S. 
Rating:
1.0

They grossly overcharged us for the rental. This issue was corrected, but will make us hesitant to rebook with U-Haul.

Joshua D. 
Rating:
3.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Frank D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna M.  |  Overall Experience 
Rating:
3.0

The office wasn't obvious and there wasn't any “equipment return” spot so it was a little confusing and NOT the location I had booked for my return. I was NOT happy about the change and there LOTS of the same size trucks already there so it's not like anyone was waiting on mine

CONNIE N. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

The main office doesn't seem to have running AC in the middle of the Texas summer. Other than that, the truck and service was great.

Andy T. 
Rating:
5.0

I wish there were more carts but you can’t really control the rascals that steal them. Loved storage my stuff at this place and since it was walking distance, I felt like it was an additional closet in my home. Thanks for everything!

Brian M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Nothing at all! I was extremely satisfied

Carlatta N. 
Rating:
1.0

Customer did not leave a comment.

Coretta B. 
Rating:
4.0

NA

ARIEL T.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful!

Jeremy K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBBIE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BOBBY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S.  |  Overall Experience 
Rating:
5.0

Troy was very helpful with assisting CLOSING out my STORAGE Unit

Lewis T.  |  Overall Experience 
Rating:
5.0

Convenient and professional,pricing within my budget.

theresa r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Babak D.  |  First Impressions 
Rating:
5.0

Thank so much for your good

Ronald F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elvin w.  |  First Impressions 
Rating:
5.0

Had a problem with the storage place next door so we moved to U-Haul. Best decision I could have made. It’s a little pricy but worth it.

Ainsley M.  |  First Impressions 
Rating:
5.0

Staff

Marc G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Felicia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike B.  |  Overall Experience 
Rating:
3.0

I had my unit for 22 years. There was a manager special with the 1st and 6th month free. This was written on my contract. I would still be storing my property there, but the new manager said they would not honor the contract from U-Haul. I do not understand how a new manager, still being U-Haul as the company, can just decide not to honor a U-Haul contract. I removed all of my property but it was not easy since the facility only has one flat cart for the whole property.

JAMES L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marcia f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol J.  |  First Impressions 
Rating:
1.0

Until the day I moved out , I would have highly recommended this facility. I moved out 2 days after my monthly fee had been paid. (Over $214.00)I inquired at the desk about a proration of my payment and was told that it was too complicated to do that with their computer system. How odd?

Catherine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth W.  |  Overall Experience 
Rating:
5.0

very good service

Yassim M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Micah R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hannah P.  |  Overall Experience 
Rating:
5.0

The good thing about is the time work with me what do for living more convenient for my job, but this location it's small place for me and I do understand for security reason that is good that way but I hope otter uHaul location have big side storage can unload from the truck right in the storage that will help me and I think many more business owner like me will need the same way I use my storage.

Hung N.  |  First Impressions 
Rating:
5.0

Beyond expectation! Excellent!!!

Wang Sik L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Randy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Infiniti H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SENEN A.  |  Overall Experience 
Rating:
5.0

My sales person made the moving less stressful and manageable. Walked us through everything.

Sonia M.  |  First Impressions 
Rating:
5.0

Manager and team very helpful.

David H.  |  First Impressions 
Rating:
5.0

Great staff

Marc G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darrel A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

george w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary B.  |  Overall Experience 
Rating:
4.0

Much better than Los Rios, but the lack of manager for the local team was disconcerting.

flora d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda U.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Micah C.  |  Overall Experience 
Rating:
5.0

Excelente atención de la persona que estaba en la recepción. Muchas gracias.

Antonio R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John I.  |  Overall Experience 
Rating:
5.0

We were extremely pleased with the professionalism exhibited by the staff. Every one of them was friendly and very helpful.

ruth g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashanda G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNIS B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TODD F.  |  First Impressions 
Rating:
5.0

Friendly and knowledgeable

Tom C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth S.  |  Overall Experience 
Rating:
1.0

I reserved 2 units days in advance and had my reservation numbers, but the guy working there said they have to someone else who came in and wanted them. He said there was no units left.

Summerley R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Adam R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caroline J.  |  First Impressions 
Rating:
5.0

Excellent and well maintained facility. I had no problems at all accessing my air conditioned storage unit whenever I needed to. There were also extra carts to help me move items from car to unit and back. All moving equipment was available to purchase or rent. The front desk got a bit busy at times, but it was not too bad.

david e.  |  Overall Experience 
Rating:
5.0

I dealt with two different people there, and both were very nice and easy to work with. The lady that worked there even gave us some water when she saw I was getting overheated. Overall a very pleasant experience. If I need a Uhaul again in the future this is where I'm going!

Dave B.  |  First Impressions 
Rating:
5.0

A little expensive plus the $7.95 unit insurance which I found out yesterday was NOT mandatory that was considered a option but I was told it was so I paid it. Had no choice. I was there almost 4 years so I paid a pretty penny. Thanks for helping me. I moved out yesterday 7/6/2022 Sincerely, Mark Gannon Unit# 1218 @ the Alma location Plano, Tx.

MARK G.  |  Overall Experience 
Rating:
5.0

Person at the counter was quick & efficient, and went out of his way to help

carol h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana B.  |  First Impressions 
Rating:
5.0

The best UHaul location! Great staff and clean, well kept facility. Highly recommend!

Cynthia A.  |  Overall Experience 
Rating:
5.0

The owner was friendly, efficient, knowledgeable and just great! Happy that I selected this location.

Ashley F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wang Sik L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Travis W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christine G.  |  Overall Experience 
Rating:
5.0

Great service!

DESMUND W.  |  Overall Experience 
Rating:
5.0

Dustin, General Manager, and his wife were very attentive, patient, and professional in helping me decide on a unit size. He offered 1st month free and 20% discount on upcoming 2nd month in honor of my military service. He informed me that the founder of U-Haul is a veteran. I secured the unit but expressed actual move-in around mid March. Dustin said he's willing to adjust the dates, to just call him when I actually move in my items. Excellent customer service.

Sonya J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina Z.  |  First Impressions 
Rating:
5.0

Best storage facility I have ever come across. The manager Dustin and his associates are awesome and extremely helpful person . I will highly recommend any one to do business with them .

muhammed i.  |  Overall Experience 
Rating:
5.0

Dustin and Nicolette couldn’t be more helpful and more professional. They’re my go to folks for moving and storage. I recommend them with no hesitation.

Ann B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAD N.  |  Overall Experience 
Rating:
3.0

Well overall the stay was good, then we had a water leak and more then half of our stuff was ruin. When tried talking to manager to file a claim it was impossible. So still don’t know how to file a claim to get out stuff fixed. We got one number to call and it was just the main number and couldn’t get a hold of anyone

shawn l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike B.  |  First Impressions 
Rating:
5.0

Dustin always goes above and beyond to be courteous, professional and knowledgeable in every aspect of this location. I could not ask for a better experience from anyone else!!

Diane C.  |  First Impressions 
Rating:
4.0

At first there was no cleaning personnel, but once they restaffed the area was super clean.

SHERRINA P.  |  Overall Experience 
Rating:
5.0

The front staff was very efficient & explained everything thoroughly.

Suzanna G.  |  First Impressions 
Rating:
5.0

Friendly and helpful in every way

Mary B.  |  First Impressions 
Rating:
5.0

Excellent service. We didn't end up using the storage facility, but the managers were phenomenal and efficient. Thank you guys so much!

Alexander K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

bonita r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

natsikayi p.  |  First Impressions 
Rating:
5.0

Dustin was super helpful. Made me feel much more comfortable about my decision to get a unit.

Brian M.  |  First Impressions 
Rating:
5.0

The staff there is on top of the list when it comes to caring for there customers and facilities! Top notch!

Dean N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHERRINA P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jacqueline G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darius H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAKARI E.  |  Overall Experience 
Rating:
5.0

Dustin was so helpful and provided great customer service. He made my move so easy! I will recommend this location to my friends and family.

Ebony P.  |  First Impressions 
Rating:
5.0

N/A

JAKARI E.  |  First Impressions 
Rating:
5.0

I had a great experience. I came in on Friday to rent my space and unfortunately I did not have everything I needed, I met the lady which is one of the managers. She went above and beyond to help me She was very nice and helpful. I went back on Saturday and met the gentleman which he was excellent and helpful as well. I rented my space and I am sure I will be very helpful there. Thank you! You are great managers.

LOIS J.  |  First Impressions 
Rating:
5.0

Fast and efficient

Mary B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tova N.  |  Overall Experience 
Rating:
3.0

I never had problems always clean until the last couple of months it has a very bad odor I don't know if it's because they empty people's storage but soon you walk in to get to the elevator the smell is terrible but overall if I had to use the storage again it would be this one

PATRICIA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bruce b.  |  Overall Experience 
Rating:
5.0

Dustin and Noah were tremendous to do business with. They went above and beyond to be friendly, helpful and supportive. They certainly made a stressful situation tons easier to deal with. I’d use that facility again in a heartbeat, and I’d highly recommend them to anyone.

Kathy P.  |  Overall Experience 
Rating:
5.0

Great staff and location.

Daniel A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis O.  |  Overall Experience 
Rating:
5.0

Thank you guys!!! Was exactly what I needed.

JEFFREY H.  |  Overall Experience 
Rating:
5.0

Dustin and company couldn’t be more helpful. A pleasure to work with them.

Ann B.  |  First Impressions 
Rating:
5.0

Only complaint was that both of my units had water in the back, looked like it was possibly from A/C unit discharge.

Hector A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ASHLEY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ranniqua T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori C.  |  Online Move In 
Rating:
5.0

The managers were very helpful and flexible to my needs. They made my stressful move bearable at the end.

Lori H.  |  First Impressions 
Rating:
5.0

Novah was very helpful, he was very patient in helping people

akshay kumar b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Torey T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ASHLEY M.  |  First Impressions 
Rating:
5.0

My U-haul Helper was very friendly He showed me my unit explained everything to me, customer service 7 star

Lyquita W.  |  Online Move In 
Rating:
5.0

The salesman and sales lady was very quick and Efficient. The salesman started taking care of us from the moment we walked through the doors he started to get us setup with our storage unit. He showed us the unit and how to gain access. The sales lady was very friendly and assisted us with a dolly that we were in need of. I appreciate them doing there job and taking care of the customer during this busy weekend.

Ernesto S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johanna B.  |  First Impressions 
Rating:
5.0

All the crew provided the best customer service possible

ADEL A.  |  First Impressions 
Rating:
5.0

The staff has been more and helpful and seem to truly care for the customer. Sad to say but this seems to be the exception in business these days.

Randy H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Channie C.  |  First Impressions 
Rating:
5.0

National UHaul should do a better job supporting software issues- I was trying to check in for the 1st time and software was down nationwide leaving me in a terrible predicament. It must happen way more frequently tjan it should - you have great staff at my location- back it up with great software PLEASE

Catherine H.  |  First Impressions 
Rating:
5.0

Would use this facility again

Lucinda B.  |  Overall Experience 
Rating:
5.0

Great customer service

Margaret B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gwen W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gidget A.  |  Online Move In 
Rating:
5.0

I have never experienced a place of business to go extra extra above and beyond and out of their way to ensure it’s customers are thoroughly assisted in anyway possible. UHAUL Storage on ALMA Drive in Plano,Texas... spoiled me rotten. Anytime I needed help with something it was never a problem! Thank you all so very much for putting up with annoying me. You are the best ever!! So humble and grateful for all of your help and kindness. Very professional & above average knowledgeable too!

WILLIS L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY K.  |  First Impressions 
Rating:
5.0

The two people at the front desk were amazing!! I believe they were husband and wife. They were amazing, so kind and so sweet. Even whenever I had to stop the process to resolve my outstanding issue with Uhaul, they were very patient. 10/10 would recommend. Give them BOTH a raise! (;

Shantel W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Torey T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Orlando C.  |  Overall Experience 
Rating:
5.0

Mckenzie and staff was so helpful this year helping me with all my needs and truck rentals. Not to mention Jason was very helpful my last days. He was so Nice and helpful. I will be back. I Love this location!!!

alma b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zooni B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick G.  |  Overall Experience 
Rating:
5.0

THANK YOU!! COMPLETELY HAPPY CUSTOMER :)

WILLIS L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERI R.  |  Overall Experience 
Rating:
5.0

Staff was professional, helpful, and answered all questions. They made the experience enjoyable. I would highly recommend this location.

Jimmy P.  |  First Impressions 
Rating:
1.0

When I pulled up in my uhaul truck, the tenant ran out and was yelling at me to leave?? she said "Your not supposed to be here your supposed to be at the other side of town" ? I said "your telling me you have no storage units left to rent" ? She assumed before even asking and telling me to leave that I was there to drop off my rental truck. WHO DOES THAT? ABSOLUTELY UNACCEPTABLE

Jesse s.  |  First Impressions 
Rating:
5.0

McKenzie was welcoming and accommodating! She did her best to make this part of my move smooth and I would highly recommend this facility if you have storage needs.

Ryan E.  |  First Impressions 
Rating:
4.0

This U-Haul storage facility is the best very clean. The management and staff has excellent customer services. I recommend this Uhaul facility to anyone looking for a storage company.

Mona M.  |  Overall Experience 
Rating:
5.0

U-haul met my expectations except for price.

Nina B.  |  Overall Experience 
Rating:
2.0

I had continual break Inn first month and my storage code WAS given to an outside party to gain access into my store. 2.When I confronted the manager says oh Ms Crockett we cannot help u if your lock was picked -this being the case why should I offer insurance?? New boy cleaning for 2 days disabled my phone with an app and confirmed that he did it

Charlotte C.  |  Overall Experience 
Rating:
5.0

Our agent Becky was very professional and helpful

Henretta M.  |  First Impressions 
Rating:
5.0

The representative was awesome and very warm and knowledgeable. It helps to speak to someone that is so passionate about her job. I am the same way. And you can tell when people not only love what they do but they share compassion for others. Lastly I liked it because she made the experience real and was honest about the safetyhood about the location and knowing she lives on the property which tells me she will make sure it’s looking great. I asked her about job opportunity iew which her pride shows

Charlotte C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanne B.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Rhonda T.  |  Overall Experience 
Rating:
4.0

Very good customer service

Janice R.  |  First Impressions 
Rating:
5.0

I rented for 2 years and had no issues or problems, check I was easy checking out even better! Love the App, so customer friendly and convenient!!!

Debra B.  |  Overall Experience 
Rating:
4.0

Staff was great. I had a payment issue but the store manager got everything worked out for me.

Feyadia W.  |  Overall Experience 
Rating:
5.0

Never any problems with the staff or the facility. The staff was always helpful and knowledgeable.

MAUDE G.  |  Overall Experience 
Rating:
5.0

Everything went smoothly. Easy check in and return.

Olugbenga D.  |  First Impressions 
Rating:
5.0

Marian has been SO helpful. I've been in & out of our 3 storage units a lot the last month. And she's always been there to answer questions & help me. I truly appreciate her.

DIVERSIFIED I.  |  Overall Experience 
Rating:
1.0

Very bad experience the transport trailer was late and out if the way the guy w trailer was rude made me load car myself, the truck was out date and had a blowout when I arrived in Texas very experien

Jerome B.  |  First Impressions 
Rating:
4.0

Office hours could be a bit longer, maybe open earlier.

BARBARA C.  |  Overall Experience 
Rating:
4.0

This location was convenient for me and has always been clean and well maintained. I also appreciated the cameras located throughout the facility and staff were frequent visible around the property.

DIRK L.  |  Overall Experience 
Rating:
5.0

The Uhaul Representative was knowledgeable about producrs and services, and very attentive to my moving needs.

Shelise T.  |  First Impressions 
Rating:
5.0

Very clean facilities and the staff was great.

Mona M.  |  First Impressions 
Rating:
5.0

Thanks for letting me have my things. There were a lot of things that were not going to be able to be replace Thanks

Michelle M.  |  Overall Experience 
Rating:
5.0

A pleasant business atmosphere,, needed to put in place a set of dependable movers and the ones I had left his cards @ the plac

Rajkumarie R.  |  Overall Experience 
Rating:
5.0

The support staff was really helpful and did an excellent job in connecting and later diconnecting the trailer to my SUV . Will definitely use this facility again

Mirza B.  |  Overall Experience 
Rating:
5.0

We are very pleased with our experience.

Elaine W.  |  Overall Experience 
Rating:
5.0

Very polite and courteous

Ramona A.  |  First Impressions 
Rating:
5.0

I liked the space I rented , it was just a little expensive than Public Storage for the same sq.ft. Other than that everything was well.

Lumantha M.  |  Overall Experience 
Rating:
5.0

Staff is very hard working and friendly.

loretta k.  |  Overall Experience 
Rating:
5.0

Staff friendly and efficient. Storage space clean

annie e.  |  Overall Experience 
Rating:
1.0

Water leaks in multiple places. My unit - 1118 - directly affected with 2 leaks. Manager was apathetic and offered no help. Definite liability. Writing Google review as well...thanks for the reminder.

Thomas M.  |  Overall Experience 
Rating:
5.0

Have been very happy with services.

PAUL H.  |  Overall Experience 
Rating:
5.0

We used the climate controlled storage. It was great, far superior to storage units we had used in the past If I need storage again, this will be my first choice.

DONALD S.  |  Overall Experience 
Rating:
5.0

Great service!!!

vernell h.  |  Reservation 
Rating:
5.0

none

CAROLE C.  |  Overall Experience 
Rating:
5.0

A good solution for our needs.

BEVERLY K.  |  Overall Experience 
Rating:
5.0

The office helped me in so many ways.

SHELLY V.  |  Overall Experience 
No reviews have been submitted for this location.

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