Customer Reviews for U-Haul Moving & Storage at Academy Blvd

6,269 reviews

1193 N Academy Blvd   Colorado Springs, CO 80909
(Off of Galley next to Shamrock Food Distribution, North of Citadel Mall)

(719) 574-6500

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(719) 574-6500

1193 N Academy Blvd
Colorado Springs, CO 80909
(Off of Galley next to Shamrock Food Distribution, North of Citadel Mall)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Todd Mellenberndt 
Rating:
5.0

Customer did not leave a comment.

Barbara Tighe 
Rating:
5.0

I hadn’t been to this side of town before but the signs for rental returns were very visible and helpful to guide us to the right place. The employee at the drop off location had difficulty with his hand held system to check in my trailer and had trouble finding the reservation because there are multiple trailers within the uhaul enterprise with the same number that my trailer had. He eventually got the system to load and was able to find my reservation to check me in. Return was smooth after the system loaded and the young man was respectful and kind.

Jasmine Haynes 
Rating:
5.0

I hate the way the brakes worked. They stop you but the adjustment made a rough ride.

James Appleman 
Rating:
4.0

Customer did not leave a comment.

Hein Zaw  |  First Impressions 
Rating:
5.0

The Uhaul hitch techinician was very helpful and knowledgeable.

Eugene Cannida 
Rating:
5.0

Received my comments politely, had a great attitude and corrected my problem with the broken wiper. I received credit for having to replace the wiper without any hassle!

Michael Tarpley 
Rating:
1.0

the store manager is very rude and disrespectful i have been working with uhaul many years and have never experinced the rudeness before his name is michael

Michael Sanchez 
Rating:
5.0

Friendly, efficient and very professional. Rates are very fair. Conveniently located. This is my go to place.

Michael Bennette 
Rating:
5.0

Customer did not leave a comment.

martha rice 
Rating:
5.0

Customer did not leave a comment.

richard newton 
Rating:
5.0

We had the best rental agent. The that helped us was so knowledgeable about the products and her customer service skills were the best.

Alesandrina Perea 
Rating:
4.0

Customer did not leave a comment.

Anthony Salazar 
Rating:
5.0

Customer did not leave a comment.

Nidia Delacruz 
Rating:
4.0

Customer did not leave a comment.

Christina Cole 
Rating:
2.0

I got there and had to wait 20 mins for the guy sitting at the desk texting to say be with you in a min and 10 mins for someone else to come in to help me and the truck wasn't ready they needed to Clean it. I was late to meet the storage People to get access and almost didn't get in which would have meant I got it for no reason at all

Nicole Mobley 
Rating:
3.0

We went to this location because they had all the parts needed onsite and an appointment available. They said they ask to keep the vehicle for two hours but it would probably only take 1.5 hours. So my wife and I decided to drop the vehicle off, go to a local restaurant for a meal, and come back. Well, four hours later they returned the car ready to go. So no, I won't be using this location again. The work done is fine, but not on time. Twice as much time and requested by U-Haul. We didn't mind that, it's that they told us the wrong time and, because of that, our time was wasted. Four hours was fine if we would have known, we could have planned for it.

Ted Haggard 
Rating:
5.0

The manager at Fountain Blvd helped me setting up my installation at Academy because he did not have a tech. I received a called to confirm right away. Jared and the tech, Gonzalez went above and beyond thru the process. The tech took a lot of time to explain me some details and helped choosing a wiring harmess. Very happy with this location. Excellent staff.

Jesus Baez 
Rating:
5.0

Customer did not leave a comment.

William Ortiz 
Rating:
3.0

The staff here was helpful on my return day, including helping me to unload my car from the auto-trailer. However, I got a call two days after my return asking where my equipment was. When I told the employee that I had returned my equipment two days earlier, she said she would go find it. It is frustrating to me that my equipment was not processed the day I returned it.

Brittain Hall 
Rating:
5.0

I've relied on U Haul for years and as always, I am greeted with professional, courteous service and understanding. Moving is stressful but UHaul helps me take the stress out of the experience. I've lived in 8 states and always come to UHaul with my needs when moving. Thank you once again for being " the first friendly neighbor." Ronan Shuttlesworth

Ronald Shuttlesworth  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward McGill 
Rating:
5.0

Nothing It's a great location to go to

Tranekia Cole 
Rating:
1.0

The first time was great everything was wonderful until I got an E alert that I was unaware of. The staff provided me with the phone number that I needed to call to take care of balance the E alert. I spent over 2 hours on the phone waiting for a representative for them to tell me they couldn't see a balance and for me to refer back to the store, so I did they found balance I paid them they told me it was lifted I will be good to rent. I stand in line for over an hour the next day after making reservation for storage and uhaul truck along with other items after paying for it. The representative tells me I showed up for E alert and he couldn't do anything for me but give me a number to get it lifted. I wasn't going to do an repeat of what I just did terrible. Very unhappy either the system has to be better or staff in store should have ability to get things taken care of for the customer I really needed the uhaul services you guys failed me

Wilma Gamble  |  First Impressions 
Rating:
1.0

The equipment, the truck everything was great. However, when I got there to rent a truck, I stood in front for maybe 6 to 8 minutes before somebody even said anything to us and there was three people working inside. There was no other customers at the time I had to say, you guys don’t say hello or greet your customers or can I help you before a gentleman finally helped me other than that, everything else went great. Customer service was poor.

natascha west 
Rating:
1.0

Customer did not leave a comment.

Carol Odenwald 
Rating:
5.0

Customer did not leave a comment.

Raymond Willis 
Rating:
5.0

Thank you for the gentleman that helped me with everything. Smooth delivery and smooth transactions. Thank you again.

Natalie Bejarano  |  First Impressions 
Rating:
3.0

The heater in the truck did not work and it was quite cold at the time of pick up, 18 degrees outside. Didn't realize it until we were well on the road and couldn't take the time to stop and call for roadside assistance.

Kimberly Sutton 
Rating:
5.0

Great staff

Cindy Lawless 
Rating:
3.0

At first it was accessible to the homeless but then it got a code to go in. If i need this storage units i will come back. Workers that are there now are excellent people. A year or two ago had trouble being helped.

Umberto Vega  |  Overall Experience 
Rating:
5.0

Thank you for what you guys do and how well you put my home goods together.

Natalie Bejarano 
Rating:
5.0

Everything worked out smooth, I did end up bring the truck back early but only because my plans for it didn't work out like I wanted. But when I get it worked out, I'll definitely be using this uhaul again. Nice experience and easy and everything explained very clear. No hidden fees and they finalize everything after you've returned the equipment.

Emily Lowe 
Rating:
5.0

I have no complaints. We got easy, fast service from knowledgeable employees, and the equipment was well maintained. Whatever they used to clean the van we rented smelled really good.

Keniae Henderson 
Rating:
5.0

They went above and beyond. I had to change times often and they were always nice and accommodating.

Christina Rucker 
Rating:
5.0

Charlie & Brandon were Excellent with helping us after the original order folks "lost my order" I had to call an hour before the confirmation time the day before as they didn't check in as stated. They found another trailer for me at a different address and we went to pick up. It was there but no office so I called the number on the text an was greeted with a rep with an attitude. I explained my issue and he rudely sent me to another address. We went there and Charlie was GREAT! he found my order set me up with the trailer I needed and Brandon hooked us up to go.. I HIGHLY Recommend if you need to rent a trailer in Colorado Springs GO TO CHARLIE at 1193 N. Academy Blvd.. Charlie and Brandon will Set You UP! As for the Rude Guy, Karma will go with him.. :) Thanks U-Haul We made it Safely to Michigan!

Justin Nelson 
Rating:
5.0

Brandon did a fantastic job renting out the motorcycle trailer to me and hooking it up when I picked it up. Also Gabe did a wonderful job unhooking my trailer when I dropped it off. They both were nice and did an outstanding job please give them raises. Thank you so much!

Billy Dee Williams 
Rating:
5.0

The man that helped was perfectly helpful. I wish all service was this helpful.

Kevin Wenzel 
Rating:
5.0

Customer did not leave a comment.

jeannie macadams 
Rating:
5.0

Customer did not leave a comment.

MATTHEW VIEIRA 
Rating:
5.0

Customer did not leave a comment.

TANNER BALLARD 
Rating:
5.0

Customer did not leave a comment.

Timothy Mann 
Rating:
5.0

Customer did not leave a comment.

STEPHEN CROSS 
Rating:
5.0

Customer did not leave a comment.

Dallin Spainhower 
Rating:
5.0

I was happy the staff helped me to get a free month of storage as I originally thought I would when signing up. The “deal” did not give clear instructions that I would have to drop off the uhaul truck at the storage site and then use that site for my rent of a unit. I almost canceled the unit when I found out I would not get a free month. There are lots of other choice less expensive in town .

Joneila Henselman  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Danial Wood 
Rating:
4.0

Customer did not leave a comment.

Robert Tyus 
Rating:
5.0

Customer did not leave a comment.

rhett Fleming 
Rating:
5.0

Customer did not leave a comment.

destiny torres  |  First Impressions 
Rating:
5.0

They were very, very helpful on everything. I have a question with and I have no problem telling other people about U-haul.

Eric Wells  |  Overall Experience 
Rating:
4.0

I really didn't appreciate all of the upselling that I had to wade through in order to rent a dang trailer on the website. The people at the site on Academy were good. Jared might've had the Monday blues, but the black guy that helped hook up the trailer was very pleasant and personable. And the beautiful young lady that checked the trailer in when I brought it back at 6:15 was exceptional! She was very nice, engaging in chitchat. Over all, it was a good experience.

Ricardo Villa 
Rating:
5.0

Customer did not leave a comment.

Jennifer Miller 
Rating:
5.0

Customer did not leave a comment.

Charlton Hedden 
Rating:
5.0

Be a little more accurate with fuel levels. Contract said the truck was at 5/8 but was actually at 9/16. If I didn't take the time to check the actual level, I would have been stuck replacing gas I didn't use.

Joshua Raiford 
Rating:
5.0

Forgot her name but the person who helped me was very professional and customer friendly. One more reason so recommend this location and come back.

Bikas Kc 
Rating:
5.0

Customer did not leave a comment.

Erwin Spruth 
Rating:
5.0

Customer did not leave a comment.

Jerral English 
Rating:
5.0

Check in staff were awesome and very helpful. Quick checkin process and a thorough walk through

ALBERT SCHWARZER  |  First Impressions 
Rating:
3.0

Because the truck had to be towed away from my home at our destination, we never saw, or met the drop off location. I did talk to them on the phone and they were kind.

Paige Hyde 
Rating:
5.0

This was very professional business that addressed all my concerns superbly! I recommend to anyone who needs their equipment! 10++++

Frederick Medina 
Rating:
5.0

The service staff were very helpful in connecting me to local moving help, and the communication was great. At the end of a cross country move, I was very relieved with how smooth the delivery process was!

Jessica Glomstad 
Rating:
5.0

Team was effecient, organized and fast great job

Harry Thomas 
Rating:
4.0

Everything went well. No complaints.

Kirk Tuchten 
Rating:
5.0

Customer did not leave a comment.

Jacob Storment 
Rating:
5.0

Customer did not leave a comment.

Jacob Storment 
Rating:
5.0

Customer did not leave a comment.

Dillon Schneider  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Garza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Burnette 
Rating:
5.0

Customer did not leave a comment.

Christian Maldonado 
Rating:
4.0

When I picked up customer service wasn't too friendly, but drop off was very nice

APRIL BLAKE 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Carroll  |  Overall Experience 
Rating:
4.0

The staff provided excellent customer service. Always professional and friendly. I was having trouble with my lock and they were happy to help. I was pleasantly surprised with my experience renting the truck and the storage locker at U-Haul.

Leslie Cantu  |  Overall Experience 
Rating:
3.0

Gabe was my representative that checked me out and in, he was great! A great personality! Answered all my questions, even helped my cousin tuen off spam block so they can call. Very pleased with Gabe.

Elaina Bailey 
Rating:
1.0

Customer did not leave a comment.

walter sheppard  |  Overall Experience 
Rating:
2.0

Engine / transmission sounded sketchy and may require maintenance, e.g. long hesitation to change gears even after reaching 4000+ rpm. After waiving fee for dolly and moving blankets, these items were included strapped to the wall anyways, taking up valuable space in the truck. Left mirror was angled downward and could not be adjusted; I had to hunch to get a clear view of cars at a distance behind me. Vehicle lacked modern comforts such as cruise control, power windows, power locks, auxiliary input to the sound system. Overall the vehicle seemed clean, but not well-maintained.

Benjamin Krug 
Rating:
1.0

Not impressed at all. There was recent paving completed since I moved into the storage area. Absolutely no height restrictions signs posted preventing my moving company from accessing the unit. (I have pics that prove the condition at move out) pull string on door was rotted and broke. I had to boost my girlfriend up to reach it to shut the unit door. Also when speaking to anybody at the store make sure you get the persons name… I was told since I was a valued customer they would pro-rate the 3 weeks of unused time or even credit the whole month. When I spoke to Jarred the manager he said “we don’t typically do that.” So I paid the entire month amount for 5 days. Very disappointed considering even with U-Haul stock going to the moon over Covid era… they raise rent without a care in the world for those who are struggling. Just another entitled corporate fat cat. I would recommend Any place over UHaul.

James Jessen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latisha Jefferies 
Rating:
4.0

Customer did not leave a comment.

Chris Vinyard 
Rating:
5.0

Really exceptional experience!

Kim Ray 
Rating:
5.0

I received the truck not on full but I put it on full and took pictures both times… and told the person who I returned the truck to and when I informed them all I got was attitude avoid this place at all cost ….. I also gave a $100 deposit and is only getting $40 back total rip off

Nicole Penn 
Rating:
5.0

Hitch height seemed too low. Used the recommendations from the Uhaul website. No tongue jack is frustrating. Lighting wire was too short on trlr and needed an adapter.

Vernon Thompson 
Rating:
3.0

The sign near the return booth says remain with the vehicle and someone will come check you in. But no one did. I was the only customer - it was a Friday evening - and sat there for 5-10 minutes before going inside. There were no customers in there either and the not busy clerk came out and checked me in. Maybe remove the sign if you're not going to come out when a vehicle arrives. Also, disappointed that U-haul did not honor my original reservation for a van in Canon City, requiring me to drive my own vehicle 100 miles (round trip) to pick up a van. If you don't have equipment in a location do not offer it on your website. By the time I was notified (less than 24 hours before I was to pick up) I didn't have many options.

Sue McMillin 
Rating:
5.0

Good experience as usual.

michael garrett 
Rating:
4.0

Customer did not leave a comment.

dean nolf 
Rating:
5.0

Customer did not leave a comment.

ANDREW SATO 
Rating:
5.0

From the gentlemen to the owner everyone was super nice a friendly and super helpful.

jon winter 
Rating:
5.0

Customer did not leave a comment.

sean robinson 
Rating:
2.0

App is difficult; truck was not assigned by manager. Took 90 mins to get my rental. Was on with customer service for more Than an hour but she was helpful

Cynthia Bergquist 
Rating:
5.0

My wife Said they where very kind. All she had to do was drop it off and leave. Thank you very much!!!!!!!!! Ron Martel

Ronald Martel 
Rating:
5.0

the waiting chairs could use some padding

Ralph Wendland 
Rating:
5.0

I went to 455 E Woodmen Rd Colorado Springs, CO 80919, first as my reservation was there. Due to a recent weather storm I asked Jason about changing to an enclosed trailer. He did not have one but quickly called Katie at reservation line and found me an enclosed trailer within 15 minutes of the location. I was highly impressed by Jason’s problem solving and Katie’s quick work locating equipment that made my trip best.

Joseph Brandon 
Rating:
5.0

Customer did not leave a comment.

Kimberly L Ray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRY LAUHON 
Rating:
5.0

Customer did not leave a comment.

Lee Roden 
Rating:
5.0

Customer did not leave a comment.

Tristan White 
Rating:
1.0

They gave me a truck that wasn’t full on gas and when I brought the truck back on a full tank, they didn’t give me any of the money back from them not filling it up in the first place. Very disappointed will not use U-Haul again.

Cooper Ettleman 
Rating:
5.0

Very helpful, and a quick return, highly recommended 👍🏻

PAUL HOLBROW 
Rating:
5.0

I think you’ve did everything right by having a mature individual in charge, not some young person who doesn’t know what she’s doing and she’s on a power trip. Charles was totally awesome! Thank you

M.T. Wolf 
Rating:
5.0

Gas was not filled 1/4 like they said to return it with,

Atziry Rascon 
Rating:
4.0

Same

Juan escobar 
Rating:
5.0

N/a

Ronald ELLIOTT 
Rating:
5.0

Nothing. Excellent service

John West 
Rating:
4.0

Customer did not leave a comment.

Lauren Lawrence  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lance Brawner 
Rating:
4.0

Location of the storage unit was inside & a long hallway with not a very big door which makes moving large items difficult. We did not know this until after we had signed the agreement.

Chrystelle Vinyard  |  Online Move In 
Rating:
5.0

Rented unit(s), as necessary. Stored furniture and household goods for several years. Slowly downsized until I no longer had need for storing anything. Personnel were always helpful and professional. I recommend this facility unreservedly.

GARY SNYDER  |  Overall Experience 
Rating:
5.0

General manager Gibbs was effecient and polite.

Kay Williams 
Rating:
4.0

Customer did not leave a comment.

Antonio Romero  |  Overall Experience 
Rating:
3.0

This is the worst and slowest center to use, painfully slow and always under staffed

Dale Dethlefsen 
Rating:
5.0

Nobody still has not contacted me about my complaint on their affiliate

Brenda Brandt 
Rating:
2.0

Pick up truck was full of Dog hair nasty ..

Bernadette Vasquez 
Rating:
5.0

Customer did not leave a comment.

Tyla Hiatt 
Rating:
5.0

Worked great for us.

Kim Price  |  Overall Experience 
Rating:
5.0

N/A

Robert Barnsbee 
Rating:
2.0

Discuss billing before charging my credit card

Shawn Wickham 
Rating:
4.0

There is a new person who transfered there who is nice and very friendly, but there are still some people who seem that they have been there for some time and really don't seem to care for the job or just don't wanna be there. And for a customer based service yall need people who at least are somewhat friendly.

Lawrence Hoey 
Rating:
4.0

I understand policy however I believe there should be some exceptions when it comes to weather. My hunny and I were taking the U-haul back during the snow storm over this past weekend we weren't expecting Sunday to be very icy we did leave extra early. On our way the street was backed up there was 3 cars that slid and crashed into a fire truck. There were other accidents due to road and weather conditions. When I called to inform that we are going to be a little late do to weather and road conditions I was told that we have a 15-30 min window or we will be charged another day. As well as on the way out of the U-haul I didn't know the road we had to take started construction which resulted us having to take a different route the milage went over what our expected milage was. It's just a bummer that we don't ever take that road and it looks like they just started construction so we had no way of knowing a long with having to find different routes due to weather and road conditions, which feels like we potentially got double charged. But what's done is done. The people there are there were very welcoming and lovely.

Dani Pack 
Rating:
5.0

Customer did not leave a comment.

Bev Larreau 
Rating:
5.0

All good

Sabita Bhatta 
Rating:
4.0

Make sure you get your change back. Since my change wasn't given back I concluded that the full cash amount that I had given would be applied to the full estimated charge of the rental truck. I was also told when I closed out my unit that the truck was all checked in and taken care of. There was no more charge. Then I get a phone call two days later and told that I still owe on the truck and that not the full amount that I had initially paid was applied to the estimate. So much for trusting.

Ruth Kindreich 
Rating:
1.0

Increase customer service quality. There were at 2-3 people / employee whose behavior I did not like. These people are most certainly have no professional mannerism, does not seem like even care about that. I believe those people are biased and does not like minorities. Also the truck I got it has issues. It has wheel alignment problem. This vehicle is also really an old vehicle that they gave me, which I did not appreciate. My total experience is not positive at all.

Salah Zaman 
Rating:
5.0

Wonderful experience with this U-Haul Facility. All the staff were always friendly and accommodating. I had this unit for 5 years and each visit was a positive one. Thank you very much for giving me the peace of mind that my belongings were safe and secure.

Ruth Kindreich  |  Overall Experience 
Rating:
5.0

I had needed twenty four hour access that's we left.

Mark Jones  |  Overall Experience 
Rating:
5.0

....

Billy Mouser  |  Overall Experience 
Rating:
1.0

Can't honor reservation s

Kenneth Sierra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Oconnor  |  Overall Experience 
Rating:
3.0

Price went up without notice.

CARL DEBOSE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarae Bolden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brigitte laxdal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL CHRISTMAN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

josh snyder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Kimmins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren Lawrence  |  First Impressions 
Rating:
5.0

Jessica was awesome: she was friendly

Daniel Wyatt  |  Overall Experience 
Rating:
1.0

The facility is nice and new, no complaints. The only negative about the facility are the homeless people in the area. They force their way into the facility as you’re moving your stuff. They then wonder around and fill up all their water sources and pick through the sharing area. The worst part about my move was the truck. The 26ft truck was not safe to drive. As I drove down the rode the whole truck would shake almost uncontrollably. It damaged my dressers and all my big items that were touching each other. I wrapped most of my stuff in bubble wrap and plastic but it rubbed through my bubble wrap. It didn’t start shaking until I got to 40mph so on my initial drive to my house I couldn’t tell the front end was out of alignment. After I loaded the truck and first got on the highway I knew I messed up. I haven’t tested my tvs yet so I hope they work. When I say it shook I had to adjust the mirrors every stop. The truck was not safe things could have went way worse.

Christopher Magyar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terrell mcqueen  |  Overall Experience 
Rating:
3.0

Really did not like the ladder thing almost tried off it not good idea

Kenneth Sierra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariya Duran  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

donn mathis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Harjo  |  Overall Experience 
Rating:
3.0

The customer service from the facility kind of sucked the customer service that I got over the phone with your call-center two out of three times was great they were really friendly and nice and helped me send the emails that I needed to take care of getting my stuff out of storage

Dezarae batrin  |  Overall Experience 
Rating:
4.0

MINOR trash removal should be allowed without an extra fee. Kinda gouging when it is cut down flat boxes for 50.00$. Do better for your customers. The facility accumulates broken down furniture for donations “share with a neighbor” is a joke when you know as well as I do it winds up in the dumpster for free. But you want to charge for cut down boxes, really?

Damon Agee  |  Overall Experience 
Rating:
5.0

Anthony was very nice

terrell mcqueen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mason Elgin  |  First Impressions 
Rating:
2.0

My husband spent over 3 hours trying to call your store to get a hold of somebody to pay our bill. You then finally called me to tell me that it was late. If you have phones, you should have someone to answer them correct? You should really offer better hours, when my husband was in the gate just 3 minutes past time, he had to wait over an hour for security to let him out. Worst waste of money

Brendon Fritz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dianne Charlton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD PATTON  |  First Impressions 
Rating:
5.0

Jessica was really helpful.

lena arnott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGIA EARNEST  |  First Impressions 
Rating:
3.0

Took way too long to return a 5x8 enclosed trailer. Over an hour I had to wait.

Damon Agee  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Frank Rose Jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dena Howell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GAry Taylor  |  First Impressions 
Rating:
5.0

Other then when my unit got broken into this place is amazing

Jessica Head  |  First Impressions 
Rating:
3.0

Staff has been good but prices are high and there was perpetually issues with my account from randomly discoing autopay an hitting me with late fees (which eventually they did wave but like the hassle of dealing with that month to month randomly an stuff) to issues with accounts and logging's for my unit. Seems more a backend thing with U-Haul tho. Lower prices an make storage access 24/7 / work out bugs in system an 5 stars?

ricky Smyser  |  Overall Experience 
Rating:
5.0

In the future maybe you can improve on service but right now It is excellent

EARNEST FAIR JR  |  First Impressions 
Rating:
5.0

All staff were vary helpful and pleasant you guys have a great team! Keep up the good work!

christina maez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathi Somers  |  First Impressions 
Rating:
4.0

Main sliding doors to storage facilities stop opening too early. I was forced to used smaller doors to access my storage unit. Unable to access other storage buildings to obtain dollies for use.

Jonathan Fox  |  First Impressions 
Rating:
5.0

The facility is excellent as are the friendly staff!

Wayne Woodward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raquel Perea  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Clint-Michael Crist  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brian o'neal  |  Overall Experience 
Rating:
3.0

Ceiling leaked lost a lot of items never again

Sandra rouse  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen Kimbell  |  Overall Experience 
Rating:
5.0

Everyone was super friendly! My moving materials were packed into my car for me, which I wasn't expecting. Everyone I interacted with with was helpful and had a great attitude.

Anika Partlow-Loyall  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charity Rose McKay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Nededog  |  First Impressions 
Rating:
5.0

Staff members were the best I have ever dealt with, very helpful, professional, and kind.

Fabiola Elisea  |  Overall Experience 
Rating:
5.0

The manager Sean was always very helpful and nice

Kimberly Becker  |  Overall Experience 
Rating:
5.0

Keep up the excellent work

BARRY PACE  |  Overall Experience 
Rating:
5.0

Great location Manager and entire staff A plus for location and great service

RICHARD BECKER  |  First Impressions 
Rating:
5.0

I was with them for nearly a decade. I would highly recommend this facility

CHARLES JOHNSON  |  Overall Experience 
Rating:
5.0

Had no problems what so ever with any of the staff even when it came to closing account.

AUSTIN MEISSNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWN FILLEY  |  Overall Experience 
Rating:
2.0

I have used UHAUL for most of my adult life and, have always been very satisfied. Don't know when the prorate stopped, but I will never use UHAUL again. I refuse to pay 89.00 for 3 days.

Donna Ortega  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn Fiddler  |  Overall Experience 
Rating:
4.0

Everything was great except I was hit for a few extra fees that I wasn’t expecting.

Chris Kelim  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Garcia  |  Overall Experience 
Rating:
4.0

Had an issue with the individual next to us. He wanted our spot, so he did not park his trailer far back enough for our RV to fit. So, we had to move to another spot, because he wasn't willing to scoot back or scoot over, because there was alittle (some) room left. The uHaul worker was very helpful, and professional His name is Charles

Elena Reyes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marsha Looper  |  Overall Experience 
Rating:
2.0

I am a small person and didn't need to open the door to the unit all the way for me to get into it. The door to the unit would slide back down to about 3 feet off the floor. I was repeatedly harassed by staff for having the door closed even though it wasn't closed. I felt as if they didn't want me there at all. I saw several units where people spent the entire day in the unit. My alarm system was never armed because I forgot to put my code into the pin pad several times, but the alarm never sounded when I opened the door. I was extremely disappointed with the way I was treated, the security of the facility and the outrageous price.

Jackie Sparks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christopher page  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jacob cassell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rebecca ofton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY CHAPMAN  |  Overall Experience 
Rating:
1.0

Not only did I have to pay a price over the advertised rate, which was already too much, but then my rate was increased very shortly after moving in. Then I had to use a lower quality lock than the one I had because it wasn't round.

Thomas Shelhart  |  Overall Experience 
Rating:
4.0

Training new staff at check-in time, there for it took longer than expected to check-in. Other than slowness, it was fine.

Allen Summers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Loew  |  Overall Experience 
Rating:
5.0

The guys at Uhaul did an awesome job signing me up, explaining the procedures and walking me over to my unit.

Wayne Woodward  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susan griffin  |  Overall Experience 
Rating:
5.0

Thanks to everyone our move was a easy one.

Chris Larsen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shauna Clarke  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Corbin Cowan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delma Barron  |  First Impressions 
Rating:
5.0

Staff was exceptional, helpful, courteous & friendly.

Donald Cruzan  |  First Impressions 
Rating:
5.0

Great customer service.

Kimberly Taylor  |  Overall Experience 
Rating:
5.0

Thanks for everything

Derrick Joseph  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Taylor  |  First Impressions 
Rating:
5.0

Excellent service, friendly staff and always professional.

CHARLES COCHRAN  |  Overall Experience 
Rating:
5.0

I used the storage cage for over two years and had regular access with no problems or issues! Staff were very helpful and security was excellent. I will definitely use this facility when I need additional storage space.

ROBERT BARLOW  |  Overall Experience 
Rating:
3.0

Pros: Convenient location. Manager took us through a detailed walk through of where our space was and how to access it. Was impressed when we received a call from the store inquiring about whether we were moving out and was able to do it conveniently over the phone. Cons: It seemed that no other employee was fully operational without the manager holding their hand. This was evident it was an ongoing issue as this appeared to be the case the multiple times we went in. (that must be miserable on both sides) This created a backlog every time you went into the office. We were unable to open both doors with our card when accessing our unit and moving things in and out but just had to bear with it because the office was backlogged due to the manager being the only one able to help anyone fully.

Rachael Chitty  |  Overall Experience 
Rating:
4.0

Sean was helpful and kind.

Susan Wagner  |  Overall Experience 
Rating:
5.0

N/a

Tammy Town  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Belinda Beeson  |  First Impressions 
Rating:
5.0

Thank You for all the help! So grateful.

Donna Dettrick  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RYAN SPRATT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyson Stark  |  Overall Experience 
Rating:
4.0

Jared was patient with me and answered every question that I had. When inspecting the rental truck, Jared again was very patient. He displayed nothing other than a professional attitude. At this point I'm very satisfied with uhaul.

julie weil  |  First Impressions 
Rating:
2.0

It ALWAYS smelled like weed, especially, and l heard them, someone smoking it. Someone tried to pry open my lock master lock lock, ruining the lock, when l reported it l felt they treated it as no big deal, l lost a $25 lock and it was replaced by a $8 lock. And security, everytime l was there l heard door alarms going off and the staff NEVER reacted

Richard Havrilla  |  Overall Experience 
Rating:
5.0

Very very helpful people. Security is awesome yet access is easy.

Joseph Owen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Beckman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FRANKIE SIMPSON  |  Overall Experience 
Rating:
4.0

Very happy with almost all facets of U-Haul Storage experience, including quality of the facility and helpfulness of the staff, and the convenience of combining storage and vehicle rental on same site. Public Storage offers somewhat better per-square-foot rates in facilities of at least equal quality, but I would not hesitate to recommend U-Haul Storage, especially to U-Haul vehicle renters.

milton rouse  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ardinue Harrell  |  Overall Experience 
Rating:
5.0

Very clean

margret robertson  |  Overall Experience 
Rating:
1.0

The staff there was rude disrespectful no help they wouldn't let my niece and son both are 8yrs old use the bathroom wouldn't help me find one and would not open a lock door they said sorry but I'm sorry for your bad luck and the bathroom toilet was backed up so they could leave my niece and son had to use the bathroom outside they force u to get insurances when u can't afford it or need it can't be a day or two late they tag you so you cant access your storage the harassment they give you and always think you lying about having 24 access I still believe someone there stole my cell phone this place is a RIP off do not rent there

Iyan Murray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anna APPLETON  |  First Impressions 
Rating:
2.0

I contacted U-Haul almost one month before we vacated the storage unit we had for over 6-1/2 years at Galley and N. Academy in Colorado Springs, Colorado. We also went in to rent a 10 foot truck to move our belongings out one week before our next rent was due. They still showed we owed rent for the next month on their website. I contacted the store and he indicated he had a number of new employees. That still does not make it right and it was a huge inconvenience for me to have to contact them and tell them about it a THIRD time!

KAREN ORINGDORFF  |  Overall Experience 
Rating:
5.0

Outstanding service by Ash and Dillon. Closed my storage unit, but I’ll recommend your business as well. Thanks, Dave S

David Simmons  |  Overall Experience 
Rating:
5.0

Staff very helpful. My big complaint is when you reserve a unit on-line, receive a confirmation number and get there and they said we don't have one that size available. The staff helped out and rented 2 that equaled the size I needed. The ridiculous thing is WHY would I I-haul show one is available confirmed and it was not!!

Julie Gretz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angelica Garcia  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DANIEL OFORI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ana APPLETON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Reed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REINA CHICAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele Moreno  |  First Impressions 
Rating:
5.0

Charles was great and made sure everything was explained and things were processed correctly!

Megan Gonzales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Santos Rodriguez  |  Overall Experience 
Rating:
4.0

Apparently the problems are from the top down. You don't want feedback to improve you want to not get in trouble. So you must get punished for low reviews. Uhaul your policies are rather naughty.

Ellen Daniel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Kersey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa Rutledge  |  First Impressions 
Rating:
3.0

The only complaint was that I had to switch credit cards , and I was diligent to make sure it got changed over before my payment was due. I got charged late fees several times, because the person at uhaul did not put my new card in. This happened twice. So, I had to pay late fees for something that was neglected on the side of the uhaul staff. I didn’t pursue it, because I knew I was leaving. Pretty frustrating from my end, because I was so diligent about being on top of my payments. Hope the next person doesn’t have the same issue.

Mary Ellen Johnson  |  Overall Experience 
Rating:
5.0

Everyone has been very helpful & nice!

Celest McGonagill  |  Overall Experience 
Rating:
4.0

Unit wasn’t swept out and there was an animal trap inside of my unit. Staff was amazing and helpful and had a good amount of carts to safely and easily transport a decent amount of items at once. All around great experience minus unit not being fully swept out and prepared before move in. Staff was very informative about the security measures of the facility and answered all of the questions that I had and made me feel a lot more confident in getting a storage unit here.

CHYANN CARMONA  |  First Impressions 
Rating:
4.0

Bathroom near my unit has been out of service for months

BEVERLY MABRY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karyn Robson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gertude Cunningham  |  Overall Experience 
Rating:
5.0

Always great customer service..guys at 1193 Academy were awesome. Got me what I needed.fairly new to the springs but uhaul always have done good by me.

Delicia Pendarvis  |  First Impressions 
Rating:
5.0

It was very convenient being able to drop off the truck and the dolly as well as put my stuff in storage at the same location. The check in process was easy and all the staff were extremely helpful even when we had to call AAA to fix my car.

JACOB HUEMOELLER  |  First Impressions 
Rating:
5.0

Staff helped me move storage unit locations last minute due to a miscommunication about the facility on my part.

Cedar Wolf  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony Washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Misty Harlan  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Megan Schroeder  |  Overall Experience 
Rating:
5.0

Great help.

Christopher Moats  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Patton  |  Overall Experience 
Rating:
5.0

Excellent service from start to finish for a one-way trailer rental. Extremely easy to work with!

Jarrod LaFon  |  First Impressions 
Rating:
5.0

las luces de las trailers y car transpor abeses no funcionan creo que deber checar que todas las luces funcionen en el momento de tu renta aparte de eso todo esta muy bien felicidades muy buena compania la mas grande y moderna muchas gracias

ARTURO HUARACHA PEREZ  |  First Impressions 
Rating:
5.0

Staff good to work with & unit was easily accessed

Chrystelle Tyler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNA ROMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hunter Fosberry  |  Overall Experience 
Rating:
2.0

I stored unit since March, but my daughter and son-in-law dropped truck off because I was still living in Arizona. I tried to get a 2nd unit reserved for my last delivery in September. It took forever to get someone on the phone and usually I was transferred to UHaul main hub, not N Academy site which I wanted. I got reservation numbers and was cancelled out 3 separate times!! (This was time consuming and frustrating since I was still living in Arizona. My son-in-law finally got me a unit closer to their home! Your office is fine for walk-ins, but not favorable for call-ins!

DAWN CARDONA  |  Overall Experience 
Rating:
5.0

All around good service

Richard Patton  |  First Impressions 
Rating:
3.0

I was told different things by different u-haul offices. One would reserve a storage for me then when I show up it never was available to begin with. I understand the concept of “first come , first serve.” I understand that u-haul has many people canceling or not showing up when there’s a reservation. What I don’t understand is if that’s how it’s done, why would should I reserve a storage if it’s not even going to be reserved for me? To reserve is to book in advance, to secure. If it’s not secure, why offer? I wish the u-haul company gave clientes a chance by giving us a time limit on our reservation and if we don’t show, our reservation is canceled immediately. But now I know what I know and I won’t be making any reservations, walk-ins is best when it comes to u-haul. But over-all service was average , good people and good customer service, just not very good at communications between different office locations. Either that or the system is lagging on its updates.

Genesis Bardo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalin Akles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELSEY HENDRICKS  |  Overall Experience 
Rating:
1.0

I had my stuff moved from storage to another unit and in the process of moving the company they hired scratched a lot of my stuff up. Very disappointed.

daniel seiler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brian o'neal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Gould  |  Overall Experience 
Rating:
5.0

Tina, Lili, and Kaitlyn were super friendly and helpful. They made me feel as though I was the only customer needing help. Meaning, they went out of their way to help me with my situation and were very accommodating. If it was not for those 3 ladies, our arrival to this area would have be even worse. Kaitlyn and Lili are rockstars!!!

James Elliott  |  First Impressions 
Rating:
5.0

Experience was absolutely amazing. No problems and as always great customer service.

Monique Pollard  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MELISSA BAKER  |  First Impressions 
Rating:
1.0

Got some stuff stolen while packing, pay for security get no security.

mateo alarcon cordero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Engelking  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

AARON CERVANTES  |  First Impressions 
Rating:
5.0

The best storage place in the Springs

Tiyanna James  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William Boswell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elias Ortiz  |  First Impressions 
Rating:
1.0

Worst experience I have had with storage units! The cooperate office members are rude and incompetent! Cant wait to return and pick up my belongings!

PATRICIA KATES  |  First Impressions 
Rating:
2.0

Did not have the unit reserved

Brandon Bathke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ron rapper  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jean Navas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn Phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Montoya  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James Gould  |  First Impressions 
Rating:
5.0

Thank you!

TRACY DESHAIES  |  Overall Experience 
Rating:
5.0

Friendly people,fantastic to work with

brigitte laxdal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL OFORI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea Schjang  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Elio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn Phillips  |  First Impressions 
Rating:
2.0

Communication was horrible. They did not follow through with anything that they said. I was billed for a unit I didn't use and it took months to get the owner to respond. I would not recommend using these people at all.

mary jo GENTLEMAN  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Korey Dunaway  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NATHAN SPENCE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Justus  |  Overall Experience 
Rating:
1.0

Over prized storage units screw this place

Joseph battaglia  |  Overall Experience 
Rating:
1.0

I’ve had such a horrible experience from the beginning dealing with uhaul. I only had 1 person that helped me through this headache. I won’t be going to uhaul again.

Alysia Newton  |  First Impressions 
Rating:
5.0

Great place to store our Mercedes Benz Airstream Atlas.

GARY BACKSTROM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tam Nguyen  |  Online Move In 
Rating:
3.0

Upon moving in I told them my unit was very dark and needed a bulb they said they would come we were there for hours no one came they sat in the office so this whole time my unit was dark...still is...hope they fix the light for the next renter Tammy howard 719-510-6832

Tammy howard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GIOVONNI LOZOYA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rodney Harper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura Jueschke  |  Overall Experience 
Rating:
5.0

U-Haul has been nothing but accommodating & understanding throughout this whole move process. Slammed with customers, they still personally addressed my issues (and everyone else’s) with patience and kindness. They made me a U-Haul customer for life!

Matt Orson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sorsche Provost  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Stewart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chrystelle Tyler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kim silvati  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ELI ENRIQUEZ  |  First Impressions 
Rating:
5.0

ONE EXEMPLARY PLACE TO DO BUSINESS MS HUDSON IS A LEADER AND IT SHOWS IN HER STAFF - SHE NEEDS MORE STAFF ALKSO

David Boucher  |  Overall Experience 
Rating:
1.0

The worst service possible. Originally reserved a truck and storage online for Thursday June 10th. it didn't apply the free 1st month so I called the next day, spoke with a Uhaul rep who applied the free month. Thursday came I went to get the storage and was told other people were ahead of me, even though the I was told it was mine. The person at Uhaul helped me move the truck reservation to Friday, and told me the Galley/ Academy location had a storage unit. since I needed the storage. The next day I called and asked for that location directly, they helped me get the storage... Later on Friday, I head to the new location for the storage, I was told the same thing, thankfully the guy working there was able to find something for me... Next I went to pick up the truck... When I got there and started to check out, I notice my reservation was cancelled... I call they get the reservation set back up, I go through the steps online, get the 4 digit code for the lock box... it doesn't work, I call the prompted number, tell the rep what happens, she puts me on hold, about 15 minutes on hold I decided to use the chat. That rep gives me a few codes to try and none of the work, I'm told I have to wait on the phone... by this time is almost a half hour. I continue to wait, call from a different line and I'm told they're closed... Waited about 45 minutes and finally hung up... after panicking about not being able to get my stuff, finally a rep calls me and after her apeaking with a manager she gets me a truck at a location pretty far away st 9:30 at night... (Tiffany was amazing by the way and very helpful, the only saving grace through this whole ordeal...) So to recap. Got the reservation for a truck and strorage for Thursday at 5:30. Wasn't able to get anything unil 9:30 on Friday... Absolutely worst experience Ive ever had... Except for Tiffany... she was the only saving grace for the whole experience...

Sean Rogers  |  First Impressions 
Rating:
5.0

Great crew Jennifer

Christopher Fisher  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARIA PUENTE  |  Overall Experience 
Rating:
4.0

Too expensive.

Jeannie Pothoven  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM LYONS  |  Overall Experience 
Rating:
3.0

long waits for a service person, counter help was not great, not really even good.

John Scherer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael pellicer  |  Overall Experience 
Rating:
5.0

I would rate my experience at your facility 10 out of 10. The staff were all very professional and helpful and ready to accommodate the customer in a timely manner. Great place to do business with and I will return if I need storage again.

WILLIAM WISE  |  Overall Experience 
Rating:
3.0

I dislike calling the customer service number as you wait for a long time on the phone to get referred back to the management of the local facility. Not customer friendly whatsoever!

Heather Sweeney  |  Overall Experience 
Rating:
5.0

Very helpful and knowledgeable staff. Thanks!

Nathan McClure  |  First Impressions 
Rating:
5.0

I really appreciate all of the help and support that I received during this difficult time. I was allowing a friend to use the storage unit and from what I understand they were difficult to deal with and I am truly sorry for that. Thank you again for all of you help.

Tracy Shaw  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary beth Mandery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy Shaw  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD BOOKHART  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan Bennett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALTRAUD SEIBERT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Schjang  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marie Garcia  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Brandy Hill  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOZSEF BAKOSI  |  Overall Experience 
Rating:
5.0

I dealt with the manager and she was great.

John Isenhart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTOR THACKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Francomano  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gertude Cunningham  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Megan Jeffcoat  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robin cogburn  |  Overall Experience 
Rating:
5.0

GREAT PEOPLE GREAT MANAGER GREAT ASSISTANT

David Boucher  |  First Impressions 
Rating:
5.0

Only problem was the first reservation (on the phone) was not in the local store's system when I showed up. Fortunately, I did not have the trailer with me. Tina started working the problem; and when the next opening became available, she called. Problem resolved within a week. Nice work!

VICTOR THACKER  |  First Impressions 
Rating:
3.0

The storage has a water leak in the ceiling. Parking area is in terrible condition. Storage accessibility is minimal. Poor signage in storage facilities and parking lots. It is super easy to get lost. Staff was ok they did the job efficiently but customer service doesn't seem to be a strong point for most of the employees here. This place will work in a pinch and they have anything you could possibly need for a move.

Ciara Bibbs  |  First Impressions 
Rating:
5.0

Superb service by Ronald Rang

David Simmons  |  First Impressions 
Rating:
4.0

having to buy that awkward round lock cost you a star. the 15 dollar fee is just not cool.

John Scherer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Trevor Stanton  |  First Impressions 
Rating:
2.0

There were several times that I needed to talk with someone at the specific store, but would get sent to Uhaul Corporate after waiting on hold. I would ask to speak with the manager of the store and would be told that I would get a call back from them but then never would. The phone system/call tree was very inconvenient and frustrating.

James Cowen  |  Overall Experience 
Rating:
3.0

The staff was unprofessional at times, loud, and disorganized.

Casey Lanclos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM WISE  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Michael Lara  |  Overall Experience 
Rating:
5.0

Jennifer Hudson, as well as all the Employees, were professional, courteous and a pleasure to be around.

William Rogers  |  Overall Experience 
Rating:
2.0

The store office was clean, but my storage rental was dirty. The wire mash that went over the storage was half on and about a quarter of it was missing. The manager was extremely rude. I am military and will not recommend this to any of my fellow Soldiers. This is the first uhaul I’ve had to pay $10 a month for 24 hour access as well as not having a month prorated. Overall a less than satisfactory experience.

Spencer Long  |  First Impressions 
Rating:
1.0

Staff was lovely but I had reserved online the night before and nothing was smooth when I got there. It took over an hour and a half before I could even pack my unit. Card machine didn't work even

Heather Zoller  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ron Hairfield  |  Overall Experience 
Rating:
3.0

Homeless people living in units. They were told nothing done. The lady I called at the 1800 number about it basically told me don’t worry about it because we got our stuff out. The keypad to lock the door didn’t work the whole time it was always open . The night we went to get our stuff our code wouldn’t work for us. Another person couldn’t get the sliding glass door to open to get their stuff but the homeless person was able to show them how to get side door open smh !! I let the lady know we got our stuff out and she said just go by there and tell them. I explained why I couldn’t at the present. She said she would message the local office and let them know yet we still got a email telling us our storage was late. Not to mention our u haul trailer leaked and nothing is done.

Armonzo Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shari Gaesser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Contessa Nail  |  First Impressions 
Rating:
2.0

I am just disappointed in the monthly billing cycle when we are talking about a physical location! If im not using the physical location than you shouldn't be paid for services that weren't rendered! To be able to rake in the money for an entire month of services that were never used but than Harris me about keeping the unit secure is ridiculous especially when auto pay is present this seems to be a money making scheme other companies do utilize monthly billing but make exceptions apparently uhaul does not

Mark Chiasson  |  Overall Experience 
Rating:
1.0

Some of my stuff was stolen when I moved into my storage room and when I really needed some help the 45 year old manager with pink hair watched me and just laughed. Wouldnt help in a intense situation, just used me as if I was entertainment. I would never go back

Gillian Anderson  |  Overall Experience 
Rating:
5.0

U-Haul Employee Daniel Quirk was attentive, helpful and polite. I hope that U-Haul gives him the "att-a-boy" that he deserves.

William Rogers  |  First Impressions 
Rating:
1.0

There was no lock at move in. I had to go buy the lock.A week later I got a very rude phone call telling me I put the wrong lock on.

Jessica Yost  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nicole Cerami  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE NEMETH  |  Overall Experience 
Rating:
3.0

Ultimately found a better deal locally that allowed me to store my belonging AND extra vehicle for %60 cheaper then what UHAUL has available with comparable security.

Sean MIller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

martha lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Fields  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Powers  |  Overall Experience 
Rating:
4.0

A good all around experience Thank You.

ERIC SCHUKNECHT  |  Overall Experience 
Rating:
4.0

The office can get pretty busy and they often don't have enough people working...

David Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Otto Lopez  |  First Impressions 
Rating:
5.0

Daniel was very efficient and helpful as they all were. He was very polite in dealing with several customers at once and handled everyone with kindness and in a very timely manner we were very impressed he was also very Thorough and made us feel very satisfied with our rental/storage

Melissa Maestas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRITTANY BENNETT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rosalie Stacker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobbi VanderVeen  |  First Impressions 
Rating:
3.0

I was very disappointed yesterday when arriving to unload my UBox! I had received a reminder call making sure I would be there on Sunday and the UBox would be outside. It wasn’t and then they couldn’t find it. The people at the desk acted like it was the most difficult thing they had ever done! Finally after over 45 min. they found it and we were able to get things taken care of. I tried calling but of course no answer.

shirley wander  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roel Casares  |  Overall Experience 
Rating:
5.0

Very helpful nice people it was all very easy in and out

Matthew Mawson  |  First Impressions 
Rating:
5.0

Jeniffer is cool.

Randy Martinez  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Heather Herrera  |  Overall Experience 
Rating:
5.0

Jennifer was an excellent employee for you. She was efficient, and helped me completely. She even corrected a mistake another employee made. She helped make the contact I had with your company painless. I hope both her, and her bosses see this.

William Rogers  |  First Impressions 
Rating:
1.0

Unclean unit. Access blocked at night. Unhelpful staff. Terrible location. Multiple issues.

Kevin Wilson  |  Overall Experience 
Rating:
2.0

I have stored with this Uhaul center before and it went very well. This time around it was not very good. First off my husband made the reservation under the trailer reservation we had made. The people at the center did not allow him to go to the unit the day he wanted to move things in after they allowed him to make the reservation. I had to call from out of state and put his name on everything before they let him store our items. When I called they fixed the issue for my husband but for some reason out the reservation on a different account I had made from my previous storing experience that I had forgot about. Because it was on a different account then it was supposed to be on we did not get any notifications about when the rent was due and ended up having a late payment that I had to go to the unit to pay. For the second month we had to pay we ended up with another late payment then they automatically withdrew the rent from my husbands bank account. I am at a complete loss how they were able to automatically withdrawal money the second time after I had to physically go to the unit to pay the first time and did not give them any information for the account they withdrew from. I am also confused as to how we had a late fee if rent was auto withdrawn.

Peyton Tardy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debora elliott  |  First Impressions 
Rating:
3.0

had to switch to a bigger unit and staff accidentally moved me out not in.

Keli Gore  |  First Impressions 
Rating:
1.0

I drove from out of state 10 hours, and I have my wife check out the unit early so I can access it after hours. When I arrived all the returns were blocking the entrance to access the unit, so I had to unload all my stuff at a friends house and reload it in the morning to unload at the storage unit When I arrived all the returns were blocking the entrance to access the unit, so I had to unload all my stuff at a friends house and reload it in the morning to unload at the storage unit . The staff was very unhelpful and unfriendly, and they said that this was the worst location and stuff got stolen here all the time. They said they could not do anything about blocking the entrance and I just had to live with it They said they could not do anything about blocking the entrance and I just had to live with it. A prior customer service representative of U-Haul said I could switch the drop off location of the trailer to wear my storage unit was that, but then when I try to do that they wouldn’t do it for me and said it would probably cost $1000 change fee A prior customer service representative of U-Haul said I could switch the drop off location of the trailer to where my storage unit was that, but then when I tried to do that they wouldn’t do it for me and said it would probably cost $1000 change fee. This was the worst experience I’ve ever had with U-Haul, and I may never use them again. this was the worst experience I’ve ever had with U-Haul, and I may never use them again. I am supposed to rent a big truck in another trailer next weekend and I am thinking about going with a different company. Also you could never reach anybody on any of the phone lines, except for the main customer service call center, and both times I had to wait for 45 minutes to talk to somebody.

Kevin Wilson  |  First Impressions 
Rating:
3.0

long wait for service. But once at counter everything went ok

Reynalda Young  |  First Impressions 
Rating:
4.0

Big, clean property. Both returned a rental truck and rented a storage unit during my visit on a very busy Sunday morning). Both people who assisted me were great.

Jeffrey Jenkins  |  First Impressions 
Rating:
1.0

I WAITED WAS NOT TOLD THERE WOULD BE A LOCK THAT I DID NOT HAVE THE KEY TO PLACED ON MY STORAGE UNIT SO HAD TO WAIT TILL THE NEXT MORNING THEN WHEN I WENT AT 9 AM THERE WAS A LINE TO THE PARKING LOT. I SEEN A UHAUL EMPLOYEE WALKING SO I DECIDED TO ASK HIM WHAT I SHOULD DO BECAUSE SOMEONE IS WAITING FOR THE TRUCK I HAVE HE SAID TO GO WAIT IN LINE BECAUSE HE CAN'T GIVE ME SPECIAL TREATMENT. ITS NOT SPEEDBOAT TREATMENT YOU GUYS MESSED UP. THE MAN THAT WAS TOWARD THE MIDDLE OF THE LINE SAID HE HAD BEEN WAITING FOR AN HOUR AND A HALF. I WAS SO UPSET I GOT ANOTHER STORAGE UNIT ELSE WHERE. I NEVER USED YOUR FACILITY AND I WANT MY RESERVATION CANCELED AND REFUNDED. AND I BETTER NOT BE CHARGED A LATE FEE BECAUSE YOUR STAFF WOULDNT HELP ME PROPERLY IM SO STESSED AND DISAPPOINTED IN THIS EXPERIENCE

Ana Maez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bill Catterson  |  Overall Experience 
Rating:
5.0

The staff were really friendly, and professional. I was moving, so I was quite flustered, and they were kind and patient. The facility was immaculate, even the bathrooms!

JOHN VAN HOOK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTHA JACKSON  |  Overall Experience 
Rating:
5.0

Manager Randi does an excellent job!

Kimberly Martin  |  Overall Experience 
Rating:
5.0

Randy was super helpful, knowledgeable and provided outstanding service.

nikolay molodtsov  |  First Impressions 
Rating:
5.0

The facility was nice. The doorways could use a smoother entrance. Wheeling things in on the dolly is difficult because there is a large bump going from outside to inside in building B. The staff was extremely nice and very professional.

JOHN VAN HOOK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james hardaway  |  Overall Experience 
Rating:
3.0

Horrible customer service. Absolutely horrible

Joseph Aguilar  |  Overall Experience 
Rating:
1.0

I was use the facility for about 2yrs on this rental. I paid on my unit monthly so I would expect more professionalism. I went to my unit in Dec. 2019 and discovered my lock was changed and the keys I had did not fit the lock. When I asked for assistance an employee did help me and agreed the keys were not for that lock. I was told I could not cut the lock nor could the staff and I would need to call a locksmith. I called back on Monday of that week and told more of the same they could not cut lock not could I and because the last time I went into my unit was back in Spring of 2019 they would not check the cameras because footage did not record that far back when I was making a complaint in Dec. By the time I was able to afford paying for a locksmith and paying for the storage unit it was March 2020. After the locksmith cut off the lock I discovered that my 2 new car tires and a ten speed bike were stolen. I had 70 DVDs that taken as well as some boxes with personal mementos to include a Christmas ornament collection I went there to get back in Dec. When I went to to the counter to tell the desk attended my items were stolen all he could say to me is he did not verify a locksmith was there and I could have cut the lock myself. If I was going to cut the lock myself it would not have taken months to do so. Instead of causing a scene because the were several customers waiting I went outside and called the police about the matter. The officer looked at the location, the unit and where the cameras were located. He did give me a call number for the call and stated that it may be difficult to located the items as the cameras do not show storage units but the doors and elevators. Later that week myself, son and daughter in law returned to the location and removed the remainder of my items. I put a lock on the unit until I could return to the location to talk with the store manager but received the run around for several weeks with her. I would call and be told she was not at the location that day or at that time. When I asked for a returned call that would never happen until they saw a lock that was not a U-Haul approved lock. When I called to discuss why can not get a returned call about my items being stolen and next steps but someone calls quickly about a different lock. The call I received was "Ms Stevens we were checking the units today and noticed you have an unauthorized lock on your unit, you have 24hrs to change the lock or we will cut it off and charge you for the cost to do that and replace the lock". I called the location and again asked about my stolen belongings and was told file an insurance claim and remove the lock. I said they can remove the lock I have moved what was left of my property out of the unit since March 16, 2020 . Close the account I would not be using them any longer. I was told fine that would be done I would be sent an follow up email which was never done until now. The only emails or regular mail that has been sent to me since were bills of mounting cost to pay for a storage unit that the letter say U-Haul will go in and recoup what ever property and close the account. I have said several times close the account I will not continue to pay U-Haul when they allowed my property to be stolen and could care less about my situation. Yes I have called Customer Service several times about this matter as well as 5 times to the actual location.

angela stevens  |  Overall Experience 
Rating:
5.0

EXCELLENT! Staff are very friendly and courteous!! Very clean!! Thank you!!

ZONYA MINOR  |  Overall Experience 
Rating:
1.0

They cost me money, I had reservations for 2 units, when a crew that I paid for Arrived to download my 26ft truck, there were locks on the unit, it took them maybe an hour and 20 mins to get over and take the locks off, I only had the crew for 2 hrs and cost me $239 plus an additional 100 for another hour because of their lack of urgency.... I’m very disappointed in the service at this location. I can not make a recommendation at this time because of my money that was lost in the process and until I-haul makes it right. Thank you

Rayshun Crawford  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JONATHAN BOURQUIN  |  First Impressions 
Rating:
5.0

Don’t remember his name but the guy that helped us was awesome

Amy Puckett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NANCY FOX  |  Overall Experience 
Rating:
5.0

very very friendly staff, go above and beyond for the customer, they are awesome sauce.

Stephanie Bean  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bill Catterson  |  First Impressions 
Rating:
5.0

Thanks to the Manager Randi....She was very understanding and helped me out with a few issues. Kudoes because of her I'll be back.... Thank you Randi. Ryan W.

Ryan Wamhoff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Fields  |  First Impressions 
Rating:
2.0

Didn't get refund for unused portion of month, understaffed, waited long times to pay or ask wuestions.

Pat Martinez  |  Overall Experience 
Rating:
3.0

For being 57 & 55 we have moved ourselves for years, and when needed a helping hand for the heavy stuff we found it. Thou due to this COVID-19 the only thing we couldn't move ourselves was the couch & couldn't get help due to people staying quarintine to their homes. So when asked if an employee cud just help to put in dumpster or in our car, was repeatedly told they can not help & wud charge us a $100 fee to remove it. So we told them well then we will leave it cuz we can't move it. They were gonna have the manager call us when she got in at 1pm, but never heard from anyone.

Cathy Ormsbee  |  Overall Experience 
Rating:
1.0

Unit was burglarized. Received a phone call saying that the maintenance team needed to fix the door. No indication of burglary. I went to check on unit and found that things were damaged and stolen from the unit. They fixed the door and painted. They took before and after pictures which clearly shows that someone broke in. Now there is a police investigation as a gun was one of the items stolen. Cameras are only on the entrance of the building and not throughout which makes it difficult to look at footage and determine who broke into my unit in order to press charges. Additionally, there’s an individual listed as my alternate POC that I have never met in my life. Was that hacked and tampered with as well? There’s no sense of urgency on UHauls behalf or common sense that you clearly inform individuals that the unit was burglarized not that is was not just routine maintenance. I thought storing items under a well known company would be great. I was clearly mistaken. Now an investigation is ongoing....

Kendra Humphrey  |  Overall Experience 
Rating:
3.0

Wait times at this facility are rediculous. They red tagged my unit upon moving out because I left to take a load of things to the apartment leaving the empty unit open for cleaning smh. Upon returning the manager had no idea why the tag was placed.

LaDonna Journey  |  Overall Experience 
Rating:
3.0

The lines at the front counter were almost always long so we had to wait 30+ minutes each time. The elevator was especially tiresome. They doors on the elevator were hard to open and close. Nearly every time you had to close doors downstairs, go upstairs and close the door so the elevator will move up to the second floor. The wire mesh over each unit allowed a lot of dust to get into our stuff. The access doors were narrow which made it hard to move large items in and out of the unit. Alarms went off frequently during the day.. One evening when we were in our unit with permission after hours the alarm went off and we had trouble leaving. The price is very expensive.Double what others charge. The rent is not prorated if you leave before your the paid month is up. The auto pay option is convenient. There are plenty of units and sizes available including indoor, outdoor and climate controlled.The staff are very friendly and quick when they help you.

Don Schaulis  |  Overall Experience 
Rating:
5.0

Thank you so much. I love the experience that you (U-Haul) and the staff provided. from the beginning to the end.

Bernave Herrera Jr  |  Overall Experience 
Rating:
5.0

The manager who helped she was amazing

james suschinsky  |  First Impressions 
Rating:
1.0

They tool our money an they couldn't even find our storage everytime i called to pay they could never find it

Christopher Johnson  |  Overall Experience 
Rating:
5.0

Great

Blanca Alvarez  |  Overall Experience 
Rating:
5.0

Suitable for my needs, no complaints

Jason Welsh  |  Overall Experience 
Rating:
5.0

Great customer service

Shawntel Mathews  |  First Impressions 
Rating:
4.0

Good service

Anthony Amadeo  |  First Impressions 
Rating:
4.0

The staff is very helpful and courteous, but there were cockroaches.

DENNIS PENNINGTON  |  Overall Experience 
Rating:
5.0

No comments

jerry henley  |  Overall Experience 
Rating:
2.0

They guy who helped me at the counter had no idea what he was doing. It took me an hour to get a storage unit I already had reserved. The only good was the guy that received my truck. Efficient.

Kaleb Jones  |  First Impressions 
Rating:
5.0

You need more people in the store. Nobody likes waiting in line to spend money. Don't lose sight of the fact that this is America and we have choices and you have competition.

Gary Sinclair  |  Overall Experience 
Rating:
4.0

was upset when the storage trying to get was took before our eyes and we could not get it. there was a hump right in front of the door way need a slight ramp for moving on the dollies.

Tramesha Lindsey  |  First Impressions 
Rating:
5.0

The women from storage renting weworked with was not only professional but kind.There was a couple of customers when we first arrived but she was diligent and took care of everyone in a timely fashion

Kaylee Edwards  |  First Impressions 
Rating:
1.0

Will NEVER go there again. Only one person was available for rental AND storage. Hours wasted even with online pre-work reservation. Not Uhaul, UHell. P.S. Same for Two Men and a Truck.

Randy ROGERS  |  Overall Experience 
Rating:
5.0

Thank you for your help and time have a good day.

Alvery Norman  |  First Impressions 
Rating:
5.0

Good

Russell Gould  |  Overall Experience 
Rating:
5.0

fantastic service

Bruce Jett  |  First Impressions 
Rating:
3.0

Good customer service, but extremely long wait times. In several times, i have left this location due to long wait times. But like the location and the facilities. Should invest in more employees.

Ester De Jesus Duran  |  First Impressions 
Rating:
1.0

We had nothing but trouble with getting into our unit, there is NOT nearly enough staff for how busy it is, and they staff that y’all have is not helpful. We also had trouble with getting our refunds.

samantha balser  |  Overall Experience 
Rating:
5.0

Uhaul, I'm grateful to you. I am Ilene husband she passed away in December 2018. You was very kind in helping us retrieve all of Ilene stuff. Again thanks

Ilene Mose  |  Overall Experience 
Rating:
5.0

It’s a safe storage

Char Mills  |  Overall Experience 
Rating:
4.0

Everything is excellent!

Phimfa Pankaeo  |  First Impressions 
Rating:
5.0

Amee was wonderful...very helpful and friendly and that's most important to me when doing business!

robin cogburn  |  First Impressions 
Rating:
5.0

Very friendly and helpful!!

Jeremy Wenner  |  Overall Experience 
Rating:
3.0

Elevator awful to open and close; Need rest room on each floor; Nice to have carts available. Friendly staff but not enough of them; Computers not cooperative; small openings to units, bad lighting.

Don Schaulis  |  First Impressions 
Rating:
5.0

Very happy with the service here.

RANDEL HARRIS  |  First Impressions 
Rating:
5.0

thank you

Thomas Pagliacci  |  Overall Experience 
Rating:
5.0

It was a great providing and I was very appreciated to have U-haul for the 2 years. I would recommend to my friends about your company. Unfortunately, I can't afford big your services great.

Santiba Johnson  |  Overall Experience 
Rating:
5.0

Thank you to Jason P and staff for working with me and making my experience great. Everyone was friendly and helpful.

Cynthia Sedelmeier  |  Overall Experience 
Rating:
1.0

They hand over the keys to me and when it is time to check out of the storage they r saying that they cant check me out bec the storage belong to my dad. How stupid. Why give me the keys

ANTHONY fagan  |  Overall Experience 
Rating:
3.0

Keep getting better

John Wells  |  First Impressions 
Rating:
4.0

Very great job and workers at this location!!! And The woman who works the front is seexxxzay!!!!

Misty Gonzales  |  First Impressions 
Rating:
4.0

The move in was fine but the managers lied? I put two locks on my storage unit and was told by them (sorry I dont remember the name) to remove one of the locks because it is against the rules

Andrew Seager  |  First Impressions 
Rating:
4.0

Busy place but seems well kept.

Jodelle Doyle  |  Overall Experience 
Rating:
2.0

, employees busy hanging out with the homeless that live in the units. Felt very unsafe with scary people living in units!!! The main guy smoking and spoke how he made a machine to read credit cards.

ALECRAZANDRa CASTILLO  |  Overall Experience 
Rating:
5.0

Crystal exceptional!!!

Stanley Rapaport  |  Overall Experience 
Rating:
5.0

Staff and facilities were excellent. My big complaint is not enough staffing at the front desk. This is a major error on the part of corporate management.

Greg Claflin  |  Overall Experience 
Rating:
5.0

Angela and Brittany were great. The logistics of moving are always stressful, but they helped and provided EXCELLENT customer service.

daniel seiler  |  First Impressions 
Rating:
1.0

The manager at this location was great, one of the employees was so rude and unprofessional, she is the reason for my rating. Tina from UBOX department yelled at my husband and was very unprofessional

ashley aragon  |  Overall Experience 
Rating:
4.0

Chipped cement at the entry into the storage facility needs to be repaired. Current condition of cement makes it difficult to push loaded carts in/out of the facility without significant tousling

Jeffery Seamons  |  Overall Experience 
Rating:
5.0

Great staff.

bruce sutherland  |  Overall Experience 
Rating:
5.0

Wonderful experience! The staff are very professional and seek to help! Management are extremely accommodating and courteous! I highly recommend this facility for your storage needs.

Thomas Scanlon  |  Overall Experience 
Rating:
5.0

Was very helpful in getting the right one

James Calkins  |  First Impressions 
Rating:
4.0

They were very helpful and understanding

Lisa Reynolds  |  Overall Experience 
Rating:
5.0

This place is run very well

Joel Hought  |  Overall Experience 
Rating:
5.0

I was under the gun and needed to find extra storage fast. Everybody was a huge help and got my problem solved most immediately.

Cody Burleson  |  First Impressions 
Rating:
5.0

Containers delivered and picked up as scheduled. Jessica was awesome and Tina was great on the phone!!

KATHY LOGUE  |  Overall Experience 
Rating:
5.0

Good staff and security.

Cassandra Morrison  |  Overall Experience 
Rating:
2.0

Do not ever go here or buy anything or rent anything ever my dog ate poison on their property and they refused to come out and give me the MSDS sheet so I could save my dog from bleeding from the insi

John Mcsorley  |  Overall Experience 
Rating:
4.0

very helpful

Derek Hirohata  |  Overall Experience 
Rating:
5.0

It was a wonderful experience vary well maintained facility and staff always willing to help. If I ever need a storage again this facility will definitely be my first choice.

Kevin Blakley  |  Overall Experience 
Rating:
3.0

The times listed on the website for access only apply to certain storage units, this is not made clear. Although I used Uhaul for moving I was not offered one month free storage as advertised.

Jodeen Powell  |  First Impressions 
Rating:
5.0

Don't force people to write something.

Shawn Labadie  |  First Impressions 
Rating:
5.0

I had my car stored for almost 3 years and I had a storage unit for almost 7 years. I’ve never had any problems with either. Very thankful to not have either bill anymore though.

AMY HICKS  |  Overall Experience 
Rating:
2.0

The only thing I didn’t like is there is no pro rated price for move out. I still had to pay a whole month worth of rent for 9 days. As a single mom, I really could have used that money for groceries.

Erin Bowman  |  Overall Experience 
Rating:
4.0

Very helpful and clear

Lisa Reynolds  |  First Impressions 
Rating:
2.0

Having a place for the customers to throw away trash, and also letting the customers know if and when they move out to clean out the entire unit...

Katelyn Brown  |  Overall Experience 
Rating:
4.0

After an issue with our reservation at a different location, Brandon did everything he could to accommodate us, including calling other locations to find us the size of unit that we wanted.

Matt Frost  |  First Impressions 
Rating:
5.0

Very nice, professional and friendly staff.

Marlene Beard  |  Overall Experience 
Rating:
5.0

The guy who helped me get a storage unit he was completely professional grade help I'd recommend anybody to him which I already have got a great personality good people skills I was impressed

david sergent  |  First Impressions 
Rating:
5.0

Bye

Anthony Goode  |  Overall Experience 
Rating:
4.0

There were several times when my pass card would not work. There were also times when the security alarms were going off even when no one seemed to do nothing.

Deborah Escalera  |  Overall Experience 
Rating:
3.0

I was quoted that the entire uhauk ubixxeoukd be 1295 + delivery fee...then it went to 1495...then to 1695... I was like WHAT? So was disappointed to see they changed the price. I'm glad everything

melanie germaine  |  Overall Experience 
Rating:
5.0

Tina was great and really helpful. I had a really good experience with my whole move from Texas to Colorado.

Holly Rysewyk  |  Overall Experience 
Rating:
5.0

Very helpful.

Robert Nowakowski  |  First Impressions 
Rating:
5.0

Great staff, very attentative and made the process easy. Ended up also getting 2 storage units and employee was very knowledgeable and friendly thank you!!

edward ramirez  |  First Impressions 
Rating:
5.0

The girl that brought the pods was wonderful

Deborah Mertz  |  Overall Experience 
Rating:
3.0

It took FOREVER to check in, had to clarify issue to be approved to lease a truck for not answering my phone 4+ yrs ago.

DARCIE CRAWFORD  |  First Impressions 
Rating:
4.0

After hours access should be available to everyone and you shouldn't have to pay extra. Other than that it was a nice storage facility. Everyone was very nice.

Joseph Fumo  |  Overall Experience 
Rating:
5.0

This was my first experience with U Haul...and for sure will not be the last,the truck on a 1000 plus mile trip was smooth the air ride made it so. And the storage facility was impressive. Thanks !!

Miguel Hernandez  |  Overall Experience 
Rating:
3.0

Staff wasn’t very friendly

Helen Victorino  |  Overall Experience 
Rating:
5.0

Sara and Tina were both awesome I give them both 10 stars. U-Haul has the best customer service

tammy tarr  |  Overall Experience 
Rating:
5.0

My Ubox arrived early and was delivered fast and picked up in less than two hours. Very professional and communications with me.

Jason Dumesnil  |  Overall Experience 
Rating:
5.0

Was very helpful.

James Stidam  |  Reservation 
Rating:
5.0

Great people and awesome service. They even asked me if I was a Soldier which I am and they offered me a military discount which made selecting them even better. Thank you very much for your service.

Carlos Natal  |  Overall Experience 
Rating:
5.0

Nice people smoothe rental.

louis espinosa  |  Overall Experience 
Rating:
4.0

Easy!

David Ramsey  |  Reservation 
Rating:
5.0

Wonderful place to store my things I felt safe and could relax.thank you.

Willie Nelson  |  Overall Experience 
Rating:
5.0

The UBox team is fantastic! I can't recommend them enough. They were so helpful during my move and my mother's. Definitely 5 stars!!

Joanna Welch  |  Overall Experience 
Rating:
1.0

Every time I went, there was some sort of issue with either the swipe card, the facility not being open during their hours, or no one working. 3 people working in the office, wait times were 40mins+

Courtney Dammann  |  Overall Experience 
Rating:
5.0

These people are great and the storage unit was excellent, I have recommended them to all my friends and would use them again in a heartbeat.

paul cronan  |  Overall Experience 
Rating:
4.0

I was charged for delivery more than once. I thought it was included in the price first. I didn't realize I'd be charged that much. The staff was very friendly, courteous, and helpful.

Megan Phillips  |  Overall Experience 
Rating:
5.0

The service was great

lilia shpitalnik  |  Overall Experience 
Rating:
2.0

Poor customer service when attempting to close out my unit -- incredibly frustrating!!! I found nails/screws twice in front of the building access doors -- great way to get a flat tire!

lisa lafreniere  |  Overall Experience 
Rating:
4.0

Everyone was great and friendly

Miguel Baca  |  Reservation 
Rating:
4.0

prefer pass /fail system of rating

Max Hudson  |  Overall Experience 
Rating:
4.0

All employees in il and co helped to make the stress of my move more than I could've expected. Thanks for being accommodating and understanding.

Karen Kimbell  |  Reservation 
Rating:
3.0

Okay

James Williams  |  Overall Experience 
Rating:
2.0

The truck that was supposed to bring the pod the driver had a medical emergency. I was given a 1 hour time frame to load the pod. the driver left the pod on a trailer. 5 days late on delivery

Steve Lines  |  Overall Experience 
Rating:
5.0

Excellent service, helpful staff.

craig bubeck  |  Overall Experience 
Rating:
5.0

U-Haul has been wonderful. They Bent over backwards to make sure we were taken care of.

James Satterfield  |  Overall Experience 
Rating:
3.0

As far as staff goes I don't think you should be eating at front counter when taking care of customer, and if parking is that important than don't park the big trucks where cars are suspose to park!

RICK SEYMOUR  |  Overall Experience 
Rating:
5.0

Great experience!! Appreciated the recommendation of Gorilla Movers. Kyle and his team were great to work with!!

Nancy Lee  |  Overall Experience 
Rating:
3.0

Nice storage and convenient location

tammy alexander  |  Overall Experience 
Rating:
5.0

Good customer service as they paid attention to my needs and went all out to make me satisfied.

Kimberly Majus  |  Reservation 
Rating:
3.0

You definately need to hire more people to help customers

Nathan Anders  |  Overall Experience 
Rating:
2.0

Great and Excellent customer service, will do business again

Anastasia Guzman  |  Overall Experience 
Rating:
4.0

I was never at the facility, however, they were storing my U-box for a couple of weeks. I had an issue early on, but it was resolved sufficiently and the box was delivered & picked up within timeframe

diane pilarczyk  |  Overall Experience 
Rating:
5.0

We were very happy with the level of service and staff was very helpful. Thank you,

Silvio Motta  |  Overall Experience 
Rating:
3.0

We had many financial mix ups but once I had auto payments set up, it was fine. We had things stolen when we had to go through our storage unit when moving from The Springs to Denver. Bad area.

JENNY WATT  |  Overall Experience 
Rating:
3.0

Disabled vets should get a discount. I guess we dont matter . We fight for yall safety and nobody cares

Fredrick Smith  |  Overall Experience 
Rating:
5.0

It was nice work with everything

Justin Rico  |  Overall Experience 
Rating:
5.0

P

Paul Chapman  |  Overall Experience 
Rating:
5.0

Very clean. Would definitely use again if I needed storage. Wouldn’t have any problems storing furniture there.

IDELLE KNESS  |  Overall Experience 
Rating:
5.0

Thank you for a great experience!

Ruby Nelson  |  Overall Experience 
Rating:
2.0

It wasn't clearly explained that there would be a charge for the pod to be delivered to my home and another delivery charge to my second home once it arrived at its destination - about $300 extra!

Steven Axelrod  |  Overall Experience 
Rating:
5.0

Everything was great and easy. The staff was prompt and helpful.

griseda galietti  |  Overall Experience 
Rating:
4.0

Thank you for helping make our move easier!

CHRISTIAN MEINHARDT  |  Overall Experience 
Rating:
3.0

The facility is nice and clean. I would not recommend to friends because the customer service is poor. The staff is unprofessional and combative with one another and with customers. Disappointing!

denishia jackson  |  Overall Experience 
Rating:
5.0

The whole experience with U-Haul was excellent. From the faculty to the staff and also the care given to moving my belongings from one state to the other was amazing. You made my move stress free.

SEFFIYAH NICHOLS  |  Overall Experience 
Rating:
2.0

I only needed the unit for a week and was charged a month, being told I would be refunded. When I moved out of the unit no refund was made. Calling the manager was pointless and the GM was unhelpful.

RACHEL TATUM  |  Overall Experience 
Rating:
5.0

Everyone was well trained and handled it all very well.

grady carter  |  Overall Experience 
Rating:
5.0

I was happy with the service

brian finley  |  Overall Experience 
Rating:
5.0

They are way to busy to only have 1 person at the front desk. They are always at least 2-3 people waiting. People at front desk are always very nice, but unfairly to busy. They need more help.

cynthia wright  |  Overall Experience 
No reviews have been submitted for this location.

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