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James H.Customer Reviews for U-Haul Moving & Storage at 19th & Bell
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure you do what you have to keep Keith, Jacob and Roger working there.
CASEY T.Pull your IT Dept's head OUT OF IT'S ASS. Took the guy 4 trys and 45 minutes to get the contract transaction to complete. When the 4th try failed, he finally keyed in some work-around to FINALLY complete the contract. It took me longer to rent the fucking van than actually using it.
alex S.We have used this locaion for years and are always happy with our experience Keith Smith is great to work with and is very helpful. Thank You Also the guy that we returned the trailer with (I don't know his name). Very nice and pleasant.
Rhonda J.These gentlemen were the most helpful and went above and beyond the standard request that any customer can ask for and are very flexible with your needs if you just openly talk to them about it
MICHAEL F.Roger and staff were awesome! Process was easy and fast. Definitely coming back if we ever need a truck, again.
Chrycia L.The staff at this location are really helpful
Rakesh M.We had great service from the very friendly and helpful staff. I do recommend this location!
Carrie D.Trucks were ready as promised, clean and ran like brand new! Get pretty good mileage too!
tom H.Roger the agent that helped us was genuine in being extremely professional, extremely friendly and extremely engaged in providing an excellent transaction for us. Would definitely recommend this location! Thank you!
Brian L.Nothing everything was awesome and I'll go back to you again and again and again like I have before good friendly needed what I needed when I needed it thank you again and yes I'd recommend my friend
David H.You guys gave me one price then charged me and upon the return you guys tried charging me the same price again with an additional charge. Now I'm being hit with two different fees from U-Haul for whatever reason highly unsatisfied would never use or recommend you guys ever again
luke R.The team at this location is very friendly and helpful.
george A.Was friendly and broke down costs to me!
Jessica H.Staff was great but equipment was defective. Our trailer was fish tailing and ended up dropping it off the first hour of our trip.
KERRESA C.I love these guys. They are the BEST!!! I will only go to this location. Thank you for ALL you guys do.
Tina D.I had a very easy experience the staff was very friendly and helpful looking forward to do business later on
BRET W.No one was in the office; 3 customers were waiting. I had to seek out someone to help us. The check in was too complex when I had already checked in on-line. No one walked me to my rental and walked me through how to operate vehicle. When I returned no one was in office to check me out. Disappointed in the service there.
Debra G.The customer service there was speedy and friendly
Jerry W.Very professional and service oriented. Thanks!
TIM M.Was required to bring the rental back to this location. Very inconvenient. When dropping trailer back off the guy was more interested in his phone than guiding me to back the trailer up. Very unprofessional. Very disappointed
Emma P.Very nice personal
deborah W.The service was excellent
lizeth M.Roger is great, always friendly, informative, a real pleasure to work with, he is a real find to represent your store. Thank you, Dennis McNeil
DENNIS M.I worked with several gentlemen at this location and each one was awesome to deal with. Friendly, knowledgeable, and respectful.
Mark S.Keith was excellent he made sure I understood everything before leaving. When I returned Jacob was great he made sure to answer all my questions. Good job guys!!
COREY C.Roger the owner was was great, most helpful, since of humor and just an all around great guy, would only use this U-Haul location again to rent from. More business could take lessons from Roger on how to take care of your customers.
dan S.Roger was such a help. Very professional, but knowledgeable and nice
Jebadiah B.The guys that work there are great. Very cool and professional. Equipment is always available and well maintained.
Donna G.A better appraisal of the time estimate, otherwise I really enjoyed the customer service experience.
Eli P.Nothing everything was great thank you again
tracy P.I am owed a $50 dollar Guarantee from both here at Bell with Mr Keith Smith, and 35. Th and Cactus with Felix Garza. I need my $100 this is fraud at its finest I went in person to both locations and could not be resolved. And traffic had gotten involved as well.
JANESSA M.N/A
Renee B.The staff were very nice and professional. I had a problem with equipment that was not available for my reservation and I was not notified of it. They got them from another truck but I was suppose to get a refund and I did not so I am going to have to call them tomorrow. The gas level in the truck did not match with what was on my paperwork. I was running short on time and I didn't let them know before I left the location so I was charged for gas that I should not have been. It was not the best experience I have had with UHaul. Even though the staff was nice, I don't know if I would use this location again.
Cynthia M.The trailer had not been cleaned but it was okay.
william A.Everything was quick and easy, highly recommend!!!
John C.Keith S was amazing! We had so many problems brought on by ourselves and he was so patient and supportive! What could've been a very frustrating start to our move turned into a sweet experience.
Pamela R.Overall the experience was good. The first trailer we were given was damaged but the team switched it out for us without any hassle. The only problem with our experience was the employee Jacob. He was extremely abrasive and rude with not just us multiple times, but also his coworkers in front of us. He was the worst example of a customer service representative that I have had to deal with in a very long time.
Gretchen T.I don't know. Double check that vehicle is shifting properly.
MICHAEL M.Keith is knowledgeable, professional and very attentive, he asked questions and answered them with ease, to make sure I had everything I needed. I will always return to this specific location for any of my moving and storage needs! Thanks Keith!!
Lita Y.Nice Quick
Marisa M.The gentlemen that worked at this location they were all awesome they helped me out I was unable to pay because of everything cause the mileage I didn't realize i'd use enough as many miles so they put gave me a 7 day promise to pay Thank you for hiring such wonderful people
Katherine L.Keep doing what you do and serve your customer.
David C.An associate lost the keys didn't check the truck back in when I returned I was overcharged and four days later I still haven't received my money back. Would never rent another uhaul truck ever again
Shavon D.Every time l go somewhere else it never works out. You guys were awesome. Never failed me once. Thank u
Roxanne C.My service was wonderful. Roger made my experience with uhaul easy and fun.
SUSAN C.The manager and associate Janae were so helpfully and friendly. So glad I rented from this location.
Mckenna S.All the gentlemen were extremely polite and helpful
theresa F.The gentle who helped was handling everything alone. He did a great job, considering. Gove that man a raise!
Glynn D.It took over two hours. I was quoted under an hour and a half…
Gretchen S.Great Crew
Cody B.The staff was so helpful and professional, Roger was excellent, Keith was helpful. Today it is difficult to have a good experience, we did, please let the crew be recognized for their efforts.
Antono C.They was very professional and friendly I will recommend it to everyone else
Theresa J.Thank You
Vincent L.Service was good, pricing for a pull behind trailer was exorbitant in my opinion.
aaron M.Had a few questions and had the chance to speak to Keith. He was very polite and professional. He answered all my questions and made my experience so much better! Thx for all your help Keith!
Lita Y. | Online Move InJust this location was so busy when I returned the car I was so busy. I can't wait to get my receipt in my hand.
burak B.Acknowledge the customer. The representative was charging me $75 to remove my car off the car transporter. Is this policy? Another uhaul store I picked up the car transport didn't charge me to place my car on the transport.
Luis S.Everything was efficient and the employees were very helpful/professional. Thank you!
Jordan S.Fast service greatly appreciated.
Charif E.I can't think of a thing
Joshua P.Excellent Service
Deborah M.The staff was very helpful , professional , knowledgeable and very friendly . Great team of workers at this facility.
CLAUDIU H. | First ImpressionsThe entire staff was helpful, friendly and professional. Thank you
kathleen S. | Overall ExperienceA little pricey
robert t. | Overall ExperienceKeith & Roger are rock stars!!!
Paula W. | Overall ExperienceBest customer service ever 🙏🏽
dennis m. | First ImpressionsKeith and his crew were fantastic! Keith provided A+ customer service. Outstanding.
Michael D. | First ImpressionsAlways a pleasure working with David, Keith, Roger, Johnny, Sam and Janae!!!
DAWN R. | First ImpressionsPrice changed every month
Juan M. | Overall ExperienceI have been to 3 Uhaul locations over the past couple months with me moving and helping my friend move and everyone is always so nice and so helpful. Moving is one of the most stressful things ever and it is so refreshing to talk to people who are genuinely kind and helpful. Thank you so much
Jana W. | First ImpressionsDante & Tyrell are the best. Thank you for all your help.
Elizabeth R. | Overall ExperienceThe manager and all employees were professional, friendly and helpful.
Veronica R. | Overall ExperienceVery bad experience
LANAY B. | First ImpressionsI was supposed to have a month free and was told repeatedly it was going to be applied and never was. Called 8 times to get it resolved. I called to say i closed my unit and was told it was taken care of and weeks later was told I was supposed to come in person (not needed at the other 2 locations I've used.) I still have not been refunded from January 1st
KATHLEEN A. | Overall ExperienceExtremely patient, friendly crew.., my rep goes we’re gonna make it happen captain 😂😂
JAMES B. | First ImpressionsVery respectful and courteous service given by a nice African American gentleman. He provided service quickly and effectively with a upbeat attitude despite me being there as soon as they opened(well a little before I was sitting in the parking lot) Thanks Uhaul
Renee H. | First ImpressionsDecent parking overall. Spaces are small making trailer parking difficult.
Matthew M. | Overall ExperienceProfessional friendly clean quick everything I was looking for
GARY H. | First ImpressionsI was supposed to get my employee discount for the storage but the woman helping me didn’t know how to add it and the other woman there did not have time to do it so she said she would add it later but I was still charged full price. After getting everything set up we were not walked out to our unit and there was a lock on it. We had to go back in and wait for a while until someone could walk us out and unlock it.
Elaina B. | First ImpressionsVery pleasant to work with.
Isabelle G. | Overall ExperienceThe facility and staff were top notch!! Keep up the Great work!! Thanks
James C. | Overall ExperienceDante was amazing. So very helpful, patient and kind. Moving is stressful as it is, he helped us tremendously and it is most appreciated.
amber s. | First ImpressionsAnytime I go into the store with questions or purchase Keith is always very helpful & pleasant. His positive energy is contagious.
Paula W. | First ImpressionsI have used this location many times but this time the truck cab was dirty and the box was very dirty had stuff still in the box of the truck.
JEFFERY H. | First ImpressionsI love this facility and the staff were very friendly and helpful especially Manager Keith, always attentive to any issues I had to resolve them in a timely matter .
Barbara B. | Overall ExperienceThank you for all your help Rachel you’re an angel.
STEPHEN D. | Online Move InFrom day one all the staff were courteous and professional the general manager was awesome
Martin U. | Overall ExperienceAlways a pleasure doing business with someone that goes above and beyond for everyone they meet. This is the manager at this location, Dawn. Thanks again, Marcus H.
Marcus H. | Overall ExperienceDawn was super nice & accommodating!
liberty p. | Overall ExperienceSaved me
Richard P. | First ImpressionsDawn and Keith are the absolute best!! I always felt like my car was safe while it was stored here and Rhonda keeps the storage area clean and inviting. 5 star team!! John and Julian also were very helpful when I needed assistance with anything. Thank you all for being amazing!
Taylor R. | Overall ExperienceDawn at this location made it so easy well the support staff at 1-800-GO-HAUL had made it very difficult for me.
Bryce B. | First ImpressionsThe woman who helped me check in and rent the truck was EXCELLENT!!!
Aaron C. | Online Move InDawn is always the greatest and goes above and beyond to make your experience at her shop top quality.
MICHAEL B. | First ImpressionsI was in and out. The staff there was amazing!
ANNA C. | Overall ExperienceKeep up the good work
Deborah S. | Online Move InHats off to Miss Rhonda who follows through with closing the units, excellent communicator, and a very nice lady.
DOLORES H. | Overall ExperienceOrdered a truck and storage twice over the phone. Only the truck was reserved when I got there to pick it up. Luckily for me there was one storage left, a bigger one than I reserved an was $50 more. I took it. The fella that helped me was very knowledgeable and saved the day
Frances S. | First ImpressionsGreat costumer service at its best!
larry f. | First ImpressionsI’ve used several popular storage providers throughout the years. This is my first time electing to use U-haul storage and I’m very impressed with the customer care. A rep even walked me around showing the storage entry and exit options for my convenience. This was the first time in over 15 years I can remember receiving this level of attention from any storage facility, it was such a refreshing experience. And yes, I’m very happy U-Haul!
Tyrone T. | First ImpressionsStaff in the office was amazing, went out of their way to be helpful even at the close of day.
Tamra D. | Overall ExperienceThey stayed late to make sure we had access.
Tamra D. | First ImpressionsThe staff was friendly and helpful.
Ashley r. | Overall ExperienceGreat fast service......
Fabian G. | Overall ExperienceKeith. He was excellent. Please don't ever let him go. He is a great asset to the company. He went above and beyond father than buzz lightyear could ever go. His attitude, customer service, his whole personna is rare . He made all the customers smile and laugh. Service that you don't normally see at other places. You have one heck of a great employee. I would so recommend this facility and Keith. I didn't get a chance to meet the rest of your store team. If they're anything like him, you are lucky to have a gold team. Treat them good. Because they're treating us good.
dorothy e. | Overall ExperienceGreat staff! Very good service! I will continue using u-haul for all my storage and moving needs always ! Thank you.
Ali G. | Overall ExperienceKeith and his staff were terrific, they were always helpful when needed. Would highly recommend them
Marc S. | Overall ExperienceExcellent quality of service and overall experience. Keith manages his team very well and is an exemplary professional. Well done
Luis K. | Overall ExperienceGreat facility. The manager of the facility is an incredibly nice man - welcoming, helpful, kind, understanding, accommodating. I watched him 40 minutes before closing on a Friday night with 5 customers in the store take care of each with professionalism, calm, patience and humor, while acknowledging the others in line. Great representative of the company. Saw a woman walking the storage area early Saturday morning while we were moving out. I'm sorry I don't remember her name, but she called me later to complete on my move-out. Once again, lovely, professional, kind and grateful for my business. I would use the facility again - and will happily recommend. Thank you. -Yvonne
yvonne M. | Overall ExperienceKeith Smith was amazing! Very thoughtful, knowledgeable, and friendly. We will tell all our friends to rent @ U-haul, 19th Ave & Bell!
James p. | Overall ExperienceKeith and crew are excellent
David H. | First ImpressionsKevin was very professional and I appreciated the fact that in these troubled times the store was set up for customers to be able to keep save distance
Marc S. | First ImpressionsServed our needs well!
kory O. | Overall ExperienceKeith Smith was very helpful. He provided great customer service and made my experience pleasant.
Tatiana W. | First ImpressionsIt was Keith that made this memorable. Talent like this best be paid well. I appreciate the customer service here most.
Julio V. | Overall ExperienceUhaul came to my rescue on moving day when the recommended 3-16’ PODS were not enough. I rushed over to get a 20’ truck and 10 x 20’ storage unit which ended up free when I emptied it 28 days later.
Paulette R. | Overall ExperienceVagrants were wandering around inside storage facility
Gary H. | Overall Experienceat this location the staff went beyond and above
Marilyn l. | Overall ExperienceEasiest process by far! I wouldnt have the storage unit if not for the "upselling" your agent Dan did. He listened to my true need and offered a valuable service. I am truly grateful. Great job team!
Julio V. | First ImpressionsUhaul came through for me in my crisis as PODS had not estimated the right number of units and could not provide more. I got a 20’ truck and 10 x 20 storage unit. My movers could finish the job.
Paulette R. | First ImpressionsThe owner is awesome at this location.
Jonathan C. | Overall ExperienceGreat job! Excellent staff, thank you so much!
Sean R. | Overall ExperienceThe lady that cleans the storage units is very nice and helpful. I think she goes above and betond. Wish I could remember her name. But she deserves a special thank you for being so courteous.
Albert C. | Overall ExperienceYou should have units to rent by week. Some times in life. We only need a short amount of time.
Laurie G. | Overall ExperienceI made a scheduled arrangement for a certain date and it was given away twice and I had to find another storage unit. I created an email and it was someone else’s account when I signed inridiculous.
marian t. | First ImpressionsGreat customer service from everyone.
lee f. | Overall ExperienceThank you so much for the wonderful service and friendship. Specially Pat, Heather and Rhonda. It was a pleasure knowing all of you. Manny Alegria
ANNA B. | Overall ExperienceThe young fellow who waited on me was excellent.
lee f. | First ImpressionsThe 19th and Bell location is a 1st class operation. The entire staff is personable and professional. The storage units and property are clean and well maintained.
Thomas B. | Overall ExperienceEveryone was courteous and helpful during the whole transaction .
Leonard C. | Overall ExperienceKeith is absolutely the best. He helped my wife and I more than once and was always available. Fair and nice, he's one of reasons I would send friends and family there. Entrance off 19th ave helpful
jeff j. | Overall ExperienceKeith is very patient. Thank you for that.
Carolyn M. | First ImpressionsThe office personnel we're helpful any time I went in there. They were knowledgeable and helpful with merch I bought, questions about my unit, and quickly resolved an issue w/ auto pay.
elyse s. | Overall ExperienceDesk person was awesome' sorry Keith or Kevin. He went out of his way to get us a storage unit. Thanks so much.
russell k. | Overall ExperienceGreat facility!!!
Steven M. | Overall ExperienceThe staff and facility were superior in every aspect. They have my highest recommendation.
Solange S. | Overall ExperienceOut a Low price. Its a some expensive a price rent.
Gabriel V. | Overall ExperienceKeith was extremely nice and Angela was an amazing help.
Loren D. | First ImpressionsNine
joel n. | Overall ExperienceI could not have asked for better service. Manager Brian and Angela went way above and beyond in finding my phone which I drove away with on the trunk of my car. Brian, Thank you!
Manuel A. | Overall ExperienceWhen checking out, employee was texting the entire time and made me wait while he texted. He was rude when I asked if Uhaul prorated. We paid for our unit on the 11th and moved out on the 17th.
Hunter B. | Overall ExperienceA really good costumer service!
Angelaica M. | Overall ExperienceBrian was excellent he help me to get into that room very easy he help me to get in now show me how I get in get out and I would recommend his location to anyone
WALID Q. | Overall ExperienceVery unprofessional, the manager costed me a loss of $550,for time off work,gas,daycare when he gave me 24hrsnotice to be out in 24hrs,then cancelled my gate code so I couldn't move my stuff,
anthony g. | Overall ExperienceThe general Manager is an awesome guy. I also would like to thank Keith/Kevin and he is a saint as well as Dino whom poor guy was trying to go home and kept helping customers like myself.
Jeannie V. | Overall Experienceunable to open final invoice sent
Donald D. | Overall ExperienceNo comment.
Renee R. | Overall ExperienceMy account was closed after 3 days as I didn't put a lock on the door on day of rental even after discussion of such would't happen till later. Waited 20-min to be helped
Deborah d. | Overall ExperienceThe staff was always friendly and helpful. Special thanks to Brian for excellent customer service.
JUDY M. | Overall Experience