Customer Reviews for U-Haul de Laval - déménagement et entreposage

5,032 reviews

1155 Autoroute Chomedey   Laval, QC H7W5J8

(450) 231-0884

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(450) 231-0884

1155 Autoroute Chomedey
Laval, QC H7W5J8

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Le camion avait la lumière d'huile allumée à notre départ. Un peu plus tard il était très bruyant. Ce fut très désagréable.

Danielle C. 
Rating:
5.0

it would be be better if gas tanks on vehicles would be full instead of 1 quater gas only . customer service was really good .

gurlabh S. 
Rating:
5.0

Christopher was a great help when it came to renting a motorcycle trailer, well done!

HUGH A. 
Rating:
5.0

Customer did not leave a comment.

Peter Andrew S. 
Rating:
5.0

Have rented from many u-haul locations and this location is by far the best.

Albert S. 
Rating:
5.0

Customer did not leave a comment.

Peter Andrew S. 
Rating:
5.0

Best

Teodor S. 
Rating:
4.0

Customer did not leave a comment.

Laurent F. 
Rating:
2.0

Low fuel upon leaving. Terrible

Aimee G. 
Rating:
3.0

Après les nouveaux changements fait sur le site,l'application,je trouve qu'elle possède encore plus de defauts que l'ancienne version qui était mieux. J'ai eu des difficultés tel que fermer le contrat par moi-même.

VALERIU T. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Denis L. 
Rating:
1.0

They forced me to take the insurance. I declined, but noticed they added them to the invoice. I had to argue for 10 minutes with 2 employees to get the charge reversed. This is a dishonest practice, and false advertising. You cannot advertise 19.99 + km when in fact it is 39.99 + km with the mandatory insurance. I rented multiple times prior and declined insurance with no issue. They tell me this is a new policy. However, when I booked online, it allowed me to decline the insurance... I'm thinking of making a formal complaint to BBB and consumer protection due to this unacceptable practice.

Alexandre T. 
Rating:
5.0

Great experience and would rent there again

Steven V. 
Rating:
5.0

Je suis satisfaite

PAUL A. 
Rating:
5.0

Customer did not leave a comment.

nicholas l.  |  First Impressions 
Rating:
3.0

Staff were nice when paying however upon asking questions to be helpful after paying for unit extra lock wasn’t removed after I requested it and when asked why they told me to go in the front o complain instead of helping. They were extremely rude and racist to say the least. And definitely not accountable for going into my locker and removing an item I was transferring to a smaller unit. That’s aid I paid over $150 for a storage unit and they took out my item without asking me and did not reply to my emails regarding this.

Stella P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mathieu P. 
Rating:
5.0

They are such a nice people always help specially Christopher Akl very nice guy and excellent service 👍

saima a.  |  First Impressions 
Rating:
5.0

Fantastic employees - all of them

Francesca I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvan C. 
Rating:
2.0

This is the 4th uhaul truck I rent (everytime from different places due to the location I am moving to) and I have to say this is my worst experience so far. The employees here clearly hate their jobs and look annoyed serving you. The first employee on pickup asked me for documentation that was never asked before and the second employee on drop off also gave me a hard time because I parked the truck in the back... he made me bring it back myself even though I was exhausted from moving + driving over 140 km. Also to note the truck had an extra mile on it when I picked it up but the employee fixed it when I told him, hence the extra star in my review.

Maurice R. 
Rating:
5.0

The staff at Laval were wonderful and very helpful. I need to add that my original booking was for a storage unit at a different location (uhaul 3850 jean-talon st W) who gave my unit that I had reserved away. That was a terrible experience.

CYRIL K.  |  First Impressions 
Rating:
5.0

Laval’s Uhaul team was always very helpful and professional. They went longer in their kindness than usual. Especially Bianca and Christopher. Thank you all!

Carmen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jigarkumar p.  |  Overall Experience 
Rating:
5.0

Très satisfaisant.

glaude L. 
Rating:
5.0

This is an excellent location. Service is efficient and very friendly.

Albert S. 
Rating:
5.0

Customer did not leave a comment.

Simon Pierre H. 
Rating:
5.0

Customer did not leave a comment.

Jaime K.  |  First Impressions 
Rating:
3.0

Good condition but difficult to access (third floor, shared elevator, not enough carts)

PABLO c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PABLO C. 
Rating:
4.0

Staff were excellent. Very cordial. Helped me setup the trailer. Very happy with the service.

Stephane B. 
Rating:
3.0

Broken right mirror with wide scotch tape holding it together. Not bad to look into during the bright sunshine day, but useless during a blinding rainstorm. No English on the contract (i hope I wasn't making very many rule infractions). Started out vrey low on gas (around a quarter tank). I think U-Haul could have done better.

Steve J. 
Rating:
5.0

Excellent travail je vous recommande fortement pour vos projets

moise B. 
Rating:
5.0

Customer did not leave a comment.

Kathy K. 
Rating:
5.0

Customer did not leave a comment.

germano C. 
Rating:
5.0

I was charged for blanket even though I never used them and didn't break the seal. I thought I was only charged if used the way I got explained.

sylvain P. 
Rating:
5.0

Best experience for my moving and good staff thank you

el mehde L. 
Rating:
5.0

Customer did not leave a comment.

Somphone R. 
Rating:
5.0

Very clean and good service !

micky v.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Farideh E. 
Rating:
3.0

Steering wheel was crooked and the driver door did not close completely, passenger mirror was jammed and was not adjustable

pierre G. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

Martin P. 
Rating:
5.0

Customer did not leave a comment.

Viktor K. 
Rating:
1.0

Le service a la clientèle était désastreux. L'employé ne savait pas faire son travail. Nous avions une réservation, le prox indiquer etait de 109$ avant les taxes et 48 km d'utilisation, l'employé nous a chargé 120$ avant taxes et 30 km. Nous avons du attendre 1h pour avoir nos 48 km comme promis lors de la reservation mais pour 160$. Cetait horrible comme expérience.

Amelie P. 
Rating:
2.0

I made a reservation by phone during the week for a 15´ truck on saturday, the employee on the phone gave me 9:30h am at the neighborhood dealer of Loue la vie. When I arrived there it was closed, I had to call back U-haul for a different location, that made me late for my delivery and extra km on the truck. Second time having a bad experience with U-haul. U-haul of 1155 autoroute Chomedey are not at fault they were very good and professionnal upon arrival, took only 2mins to have the truck.

Francois H. 
Rating:
5.0

You are already have the best service in the world….. Excellent service thank you so much for all… I am very happy with your service Thank you again

Sami O. 
Rating:
5.0

Customer did not leave a comment.

Eben-Ezer A. 
Rating:
5.0

Chris and the staff in the evening gave me an excellent customer service

SAMY S. 
Rating:
1.0

I was extremely disappointed, will never go back. The manager who took back the truck was extremely rude, no class, was cursing.I Felt disrespected. Will never go back there again

gary R. 
Rating:
4.0

Customer did not leave a comment.

rachid A. 
Rating:
4.0

Customer did not leave a comment.

Maher G. 
Rating:
5.0

Customer did not leave a comment.

michel G. 
Rating:
1.0

4 seasons tires, you should be ashamed!

Catherine R. 
Rating:
4.0

Customer did not leave a comment.

ANTONIO I.  |  First Impressions 
Rating:
5.0

Continuez votre bon service

Carole B. 
Rating:
5.0

Customer did not leave a comment.

jonhy c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

estelle b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

Ok

Jean Antonio J. 
Rating:
5.0

Très bon service Merci

Michel M. 
Rating:
5.0

Excellent service from dealer in Laval (boul. Chomedey), Quebec.

Jean-François V. 
Rating:
5.0

I appreciate the help that I received from the staff when I had questions and when I got lost in the facility :) Everyone was very friendly.

Leslie Ann R.  |  Overall Experience 
Rating:
2.0

Aucune inspection au départ. Laisser à nous même pour trouver le camion dans une grande cour pleine de glace. Bris du miroir droit donc changement de véhicule ce qui m'a occasionné un retard.

Normand J. 
Rating:
5.0

Customer did not leave a comment.

Denis L. 
Rating:
5.0

Customer did not leave a comment.

Siyamsundar A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nicolas F. 
Rating:
3.0

although the facility to warehouse our items was appropriate, there were a few issues that needed to be addressed. For one thing, the reservation we made for the truck to transport our items to their "final" destination was switched from the rental place in Laval to the one on Brunswick in DDO reason being apparently because the return location was in St-Hubert. It did not make sense to us as our items were warehoused in Laval!! When we asked if they would take responsibility for the extra KM's to drive back to Laval to pick up our items, they said no. They finally change the location to pick up the truck to Laval. Blankets to cover items were wet as they had been put on the floor. Floors were a bit slippery as it was covered with water. All in all, a good experience except for those few issues.

william g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicolas D. 
Rating:
5.0

Perfect

Nadia M. 
Rating:
5.0

Was my first rental. Hard to know how much gas to put at return. Otherwise great experience.

anthony C. 
Rating:
5.0

First of all, many thanks to the Manager and his colleague Keita that did try to help me when the truck Got stuck on the base ground ( Next to uHaul Chomedy, exactly on the exit lane of VERTI STORE). I have requested roadside assistance, the first agent was so disappointing and misinformed, he wanted me to pay 415$ to get roadside assistance for a fault that is NOT supposed to be mine. The truck Hitch ball was too low that it got stuck on the ground. After calling again, the NEW agent ( Can't remember her name), but thanks to her, I was able to spend the rest of the day peacefully.. She confirmed that roadside assistance is FREE of charge because it was NOT a false maneuver, but rather the truck was too low. After spending 5 hours with my family stuck on that lane, roadassistance arrived, pulled the truck to the front, solving the issue in only 2 minutes. Brief: I would have stopped using and recommending uHaul if I would have paid 415$ for that roadside assistance. And by this I mean, when the agent is well trained and experienced, the customer is thrilled. Sincerely Sofiane

Sofiane S. 
Rating:
5.0

Have been renting a truck almost every week-end and am very satisfied with the excellent service that this location provides.

Albert S. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
2.0

I was asked to justify front damage that was done before i took the truck. I did have a photo i took before leaving with the truck and they believed me but otherwise it would have been a big problem. Not reassuring for 2 cents.

Sebastien L. 
Rating:
4.0

Cleaner trailer

Philip P. 
Rating:
5.0

l'application uhaul ne fonctionne pas très bien même chose sur le site Web.

Denis L. 
Rating:
5.0

Customer did not leave a comment.

jacques P. 
Rating:
5.0

Customer did not leave a comment.

charbel E. 
Rating:
5.0

Fast service, I arrived Wednesday a bit earlier at 8:30am to pickup the truck expecting a tee time of about 9am but I was the only one. Clerk served me fast, professional and friendly.

Fadi M. 
Rating:
5.0

This is not my first time at this location. My only suggestion is to keep up the same level of efficiency and quality.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

adrien k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert F. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Nothing

martin L. 
Rating:
1.0

I got unexpected extra charges. The worst service ever. Not worth saving the money over. Because there are so many hidden fees and you get no help.

Keren J. 
Rating:
5.0

Honest pricing, good service

Jean-sebastian R. 
Rating:
1.0

Very dissatisfied tbh

Hamza E. 
Rating:
5.0

Customer did not leave a comment.

Denis L. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

martine c.  |  Overall Experience 
Rating:
5.0

The guy who helped me with the 'closing' was very very helpful and sympatric! Thank you to him!!!

Yves B. 
Rating:
1.0

Customer did not leave a comment.

Denis C. 
Rating:
5.0

Customer did not leave a comment.

Beniamin R. 
Rating:
4.0

L'employé U-Haul ne pas présumer que si la remorque e t trop basse, c'est la barre de tire de la voiture du client qui n'est pas adaptée à la remorque. il aurait du regarder si ce n'est pas le choix de la remorque qui n'est pas adapté à la voiture du client surtout lorsque le client en a déjà louée une semblable sans problème. Ceci devrait apparaitre dans l'historique de location d'un fidèle client depuis 4 ans. Heureusement que l'expérience du gérant à su compenser le manque d'expérience de l'employé et qu'il a pu régler le problème rapidement à la satisfaction du client

Jean-Paul H. 
Rating:
5.0

Customer did not leave a comment.

HICHAM E. 
Rating:
5.0

Customer did not leave a comment.

SERGE B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN S. 
Rating:
2.0

Customer did not leave a comment.

chakib B. 
Rating:
5.0

Great staff

Jean Francois R. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
4.0

Customer did not leave a comment.

nathalie j.  |  Overall Experience 
Rating:
1.0

J'ai loué une remorque fermer, le commis l'avait attelé à mon camion. Les fillets de la barrure étaient sales, donc le commis n'avait pas serrer au maximum lattache de la remorque sur ma boul. Résultats ? Le trailer s'était décrocher de mon camion, sur l'autoroute.

precisionmax I. 
Rating:
3.0

Customer did not leave a comment.

Brandon M. 
Rating:
4.0

Customer did not leave a comment.

Gerardo D. 
Rating:
1.0

Le traitement du dite "superviseur" était très indésirable. On a apporté le camion dans les mêmes conditions que nous avait été donné et il voulait nous charger plus d'essence et nous a menacé de nous charger des dommages sur le camion qu'étaient déjà là. Ils nous a aussi dit qu'il allait s'assurer qu'on puisse plus jamais louer ou aucun service à U-haul partout au Québec. Le service à toujours été exemplaire à U-haul, c'est dommage que cette personne vient donner une mauvaise image à votre entreprise.

mylena A. 
Rating:
5.0

Quick efficient and good people in customer service

Gregory B. 
Rating:
5.0

Great service

Michele B. 
Rating:
5.0

Customer did not leave a comment.

Ari Mike V. 
Rating:
5.0

Customer service was ex exceptional

stanley D. 
Rating:
5.0

Envoyer le sondage en français SVP.

andre J. 
Rating:
5.0

Service and equipment is really nice

Imair K. 
Rating:
5.0

Customer did not leave a comment.

KIFAH E. 
Rating:
5.0

Customer did not leave a comment.

DANIELA T. 
Rating:
5.0

De continuer ainsi. Une bonne communication, de l'écoute et du service.

Philippe A. 
Rating:
1.0

your final price has nothing to do with the one advertised.

Jean-Pierre H. 
Rating:
2.0

Had a major power outing and flooding of main floor on second day of rental…. Acess was limited , doors and elevator not working etc. To note the power was working everywhere else staff mentioned a physical break of a component inside building.

Andre C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Concettina F.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jean L.  |  Overall Experience 
Rating:
5.0

Always had a great experience and service whit uhaul

Steven Q.  |  First Impressions 
Rating:
5.0

Excellent service, very clean environment and easy access

Daniel D.  |  Overall Experience 
Rating:
3.0

Staff are not helpful and very slow. They don't seem motivated

daniel m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jehanne A.  |  Overall Experience 
Rating:
5.0

Thank you

Inge B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

martine c.  |  Online Move In 
Rating:
4.0

Have your évaluations in french in the future in Québec.

francois d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmen S.  |  Online Move In 
Rating:
4.0

Bird dropping on my belongings from pigeons inside the facility. For a period of over 3 months the light did not work in my sector. Moving carts disappeared. Friendly staff, clean place apart from the droppings.

Pedro S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ali z.  |  Overall Experience 
Rating:
5.0

Nice service

Elizabeth Julie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucia S.  |  Overall Experience 
Rating:
5.0

Very clean, secure and staff always helpful and smiling!

Patrice P.  |  Overall Experience 
Rating:
5.0

My only complaint about the time we had this locker was there were 3 instances where we could not reach our locker. 1st instance - the elevator was broken for nearly 1 week. 2nd instance (10/17/2023)- the floor immediately in front of our unit had been resurfaced. We could reach the floor but not out unit 2110. 3rd instance (10/19/2023) - 2 days before moving out, the floor in front of the elevator at the 2nd floor was being resurfaced. In this case, we had rented a truck and hired staff to help transport our equipment. We needed to reschedule and rent a 2nd truck and pay additional hours to the staff. In all 3 instances, it would have been appreciated if some communication to locker tenants so we could have made our plans accordingly. We understand that maintenance is important, and we can see by the premises that it is well maintained. It is simply the lack of communication that led to our frustrations. The remainder of our stay was excellent.

Michael D.  |  Overall Experience 
Rating:
5.0

great team

Jordan P.  |  Overall Experience 
Rating:
5.0

Guys always there to help and very polite

RIZWAN B.  |  Overall Experience 
Rating:
5.0

thanks

Yves M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RITA B.  |  Overall Experience 
Rating:
5.0

Seemed some instructions on online app on access were not clear. Rest was impeccable

Panagitois D.  |  Online Move In 
Rating:
5.0

Dealt with JC fantastic and pleasant very professional

MARIA DROULIA d.  |  First Impressions 
Rating:
3.0

Often no staff or long line ups to do a simple transaction

Yasin P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

marc antoine b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sonia z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Benoit L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvie R.  |  Online Move In 
Rating:
1.0

I had a confirmed reservation at your facility on Jean Talon. When we arrived with a full tuck of furniture, we were told that the locker was no longer available. At the last moment we had to rent a locker in Laval and beg the moving truck to take our furniture. This causes tremendous stress. U-haul was prepared to send us home with nowhere to store a truck full of our belongings. Absolutely horrible service! I will never use your services again!

steve J.  |  Online Move In 
Rating:
5.0

excellent service the rep was very po ite fast and accurate service explained all the services assigned i was very happy with the service fantastic rates better than other storages

maria z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

emma c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER B.  |  Overall Experience 
Rating:
5.0

Francais

Stephane S.  |  First Impressions 
Rating:
5.0

This is my first time I used the storage and i really happy thanks

Carlos Javier A.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER B.  |  First Impressions 
Rating:
4.0

Good overall experience, but the price increases in the last two years made it too expensive.

Charles J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mangni A.  |  Overall Experience 
Rating:
5.0

Merci, Très bon service.

Victor V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sebastien B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eriberta C.  |  Overall Experience 
Rating:
4.0

So far, so good.

george g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Smail B.  |  Overall Experience 
Rating:
5.0

The manager has exceptional customer service and a pleasure to deal with. He is very responsive to inquiries and extremely helpful.

Daniel D.  |  First Impressions 
Rating:
5.0

Before choosing U-Haul, I did online search where I compared many storages from Great Montreal Area. U-Haul Laval appeared to be the top option: lowest price & permission to make reservation without paying in advance. In addition, I visited few storages before to make my final decision. U-Haul still remained at the top. Then, I was really impressed how clean and secure is everything.

Liliana B.  |  First Impressions 
Rating:
5.0

Uhaul service in Laval we used for storage, was a great experience. Stuff’s are very friendly and helpful. I definitely recommend others to try uhaul storage😊

Farhana C.  |  Overall Experience 
Rating:
5.0

Best of Luck!!

Steve K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelino b.  |  Overall Experience 
Rating:
5.0

Awesome !!!

Maxime V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vladislav m.  |  Overall Experience 
Rating:
5.0

Tres bon service merci

claude g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David D.  |  Overall Experience 
Rating:
5.0

Merci des Vos services

Virginie b.  |  Overall Experience 
Rating:
4.0

Ils sont très bon mais par contre il manque de matériel roulant pour un grand volume de gens Plus de cart serai bienvenue 😎

Larry J H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anissa G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

imad b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AudreyVicky G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jonhy c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fadi m.  |  Overall Experience 
Rating:
4.0

la neige n'était pas enlevée

ALFRED RAOUL b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EBENISTERIE B.  |  First Impressions 
Rating:
4.0

Je n'ai que de bons commentaire pour mon expérience vis-à-vie l'entreposage. J'ai cependant reçu le courriel de demande d'évaluation 10 fois !! Je trouve que c'est un peu trop.

Jean M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vincenzo JR R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jonhy c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jozsef s.  |  First Impressions 
Rating:
1.0

aucun respect des client personnels non professionnel voleur fraudeur à ne jamais recommander désolé mes vous me demander mon opinion.

marc v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HICHAM B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josee D.  |  Overall Experience 
Rating:
5.0

On tout le temp les employee sont saympatique et serviable bon derive merci

RACHID K.  |  First Impressions 
Rating:
4.0

Je suis très satisfait par contre l'hiver il faut briser la glace pour être capable de passer dans la porte avec un Savana avec boîte transit (camion très populaire) Il faut une porte de garage plus haute pour éviter des dommage au porte et aux véhicules des clients ou déneiger correctement Important d'avertir les clients avec des camion cube

GUY C.  |  Overall Experience 
Rating:
3.0

Les jours où j’ai vidé mon entrepôt ma carte d’accès n’a jamais fonctionné. Il restait 3 chariots seulement et je devais attendre pour en avoir un. Il y a seulement 1 porte de garage disponible pour accéder au garage et des gens s’en servent comme stationnement pendant qu’ils font le ménage de leur entrepôt et le personnel ne fait rien

Linda L.  |  Overall Experience 
Rating:
5.0

Très bon service

Ahmed Z.  |  First Impressions 
Rating:
3.0

Les employés sont arrogants… visage fermé, ni bonjour ni rien… incompétent… u haul ne mérite pas ce genre de personne

mohand b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean-Marc B.  |  Overall Experience 
Rating:
5.0

A part les augmentations de tarif pour la location d entreposage, j ai été quand même satisfait !

Alain F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane V.  |  Overall Experience 
Rating:
5.0

The login screens are difficult to read. They should be placed a little higher. There is not enough contrast so with the glare of the sun is hard to see the words.

Agnes V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ismail E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saeb B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jorge l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

juan c.  |  First Impressions 
Rating:
3.0

Trop cher j'ai plusieurs fois pris remorques et box pour déménager et prix trop élevés je trouve juste pour une petite remorque ainsi que le box surtout depuis quelques mois ca a encore augmenté

Luciana D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Emmanuel Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sathish R.  |  Overall Experience 
Rating:
5.0

Everything went well at the storage facility in Chomedey. Other than the two times it closed earlier than normal. I wasn’t happy with that because I drove 20 minutes to pay the rent. Other than that I had a very good experience during my 5 years I think that I was there.

Jose O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSEPH E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric R.  |  Overall Experience 
Rating:
5.0

Personnel professionnel Lieux très propre et très bien éclairés

Claude B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paraskevi i.  |  First Impressions 
Rating:
2.0

Mes affaires ont inondé par l'eau dans votre entrepreneurs et j'ai perdu plus de 1500 $$. Et je n'ai reçu aucun dedomagement.

Daouda C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trottier r.  |  Overall Experience 
Rating:
5.0

Manque de personnel à l'acceuil, à la prise de possession de location de camion le réservoir d'easence est toujours ou presque vide, revoir politique de retour pour réservoir plein. Déjà informer le gérant. Pour la propreté des camions, ça c'est beaucoup amélioré.

Benoit C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

erik l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PIERRE R.  |  First Impressions 
Rating:
5.0

Excellent service, personnel attentionné. Merci !

Georges E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darline R.  |  First Impressions 
Rating:
5.0

Service professionnel et courtois

MADYOU N.  |  Overall Experience 
Rating:
3.0

je ne recommande pas cette unité pour la raison que au début de la location de lunité 1500 . la penture de porte na pas été changer ou réparer telque décrit dans mon dernier rapport a uhaul.

YVON N.  |  Overall Experience 
Rating:
5.0

ras , bonne continuation

paul edouing p.  |  Overall Experience 
Rating:
1.0

Rendez vous la vie facile.reserver sur internet.mais rendue sur place.pas due tout au tout.

Paul L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Monia P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alain C.  |  Overall Experience 
Rating:
5.0

Le service impecable toute est eclair rien a dire merci

RACHID K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jalal E.  |  First Impressions 
Rating:
4.0

J’ai toujours eu de bons expériences avec U-haul. La seule chose est qu’il faut rentrer le code d’accès plusieurs fois avant de réussir à ouvrir la portière....

Marjorie B.  |  Overall Experience 
Rating:
5.0

Super clean, secured and accessible. Employees are very friendly and helpful.

Martin P.  |  Overall Experience 
Rating:
1.0

A mon premier appel, jai mentionner que sur internet il y avait un entrepos de libre a 134 $ et un a 144 $ pour un 5x10 chauffé et on ma repondu que ca n'existait pas a 134$, meme si jai insister que je l'avais devant moi en ligne a leur adresse. Pietre service deja. Ensuitre quand je suis arriver sur place on ma dit que la raison du 10$ de difference c'est a cause qu'il y a un beam en plein milieu de l'uniter donc rend les chose plus difficile pour entré le materiel. J'ai donc louer un entreposage 5x10 sans beam a 144$ pour etre certain de ne pas perdre de temps vu que mon déménagement continuais sans moi pendant que j'entreposais le restant de mes chose. Pour me rendre compte apres 2 frigo et une laveuse et secheuse que l'uniter avait 4 x 9 et non 5x10 et donc que mes choses ne rentrerais pas .... fallu cherche qqun dautre et argumenter avec eux car les gens étais sceptique de mes propos malgré mon tape a mesure avec moi par la seul cause que l'uniter dans le system etais classer dans 5 x 10... il a fallu visiter 3 autre storage avant d'en trouver une sensiblement proche de la realiter de 4 pied 6 pouces .... que mes chose allait entrer a l'interieur ... c'est bien car je devais ABSOLUMENT entreposer mes choses a ce moment la et n'ayant plus de camion que jai du continuer malgré mon 2h de retard sur mon horaire... fausse representation, surtout apres mavoir montrer le demo dans l'entrer qui lui etais le SEUL qui faisait réellement 5x10

Vincent M.  |  First Impressions 
Rating:
3.0

La barrure pour barrer la porte à déjà été forcés et porte endommagé. SVP voir à cette situation.jai identifié le PROBLÈME avec lemploiyer SVP me revenir sur cette problématique MERCI.

YVON N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YAN B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vincent P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

patrick t.  |  Overall Experience 
Rating:
5.0

Better deal o better price for the rent the storage

Marco Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RACHID K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Florin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brian p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gilles B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ariane v.  |  Overall Experience 
Rating:
5.0

Il a été facile de faire une transfert d’une unité de storage à une plus grande. J’apprécie le fait que je n’ai pas eu à finir mon mois et en louer une deuxième. Juste la différence a dû être payé.

Yves M.  |  First Impressions 
Rating:
5.0

Les agents qui m’ont servis ont été super gentils , compréhensifs et professionnels. Merci

Marjorie B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Giovanni B.  |  Overall Experience 
Rating:
1.0

They give me the wrong code then I was not able to access the storage so I rent a truck for nothing and it cost me 200$

WILLIAMS S.  |  Overall Experience 
Rating:
5.0

Excellent service Merci

Claude G.  |  Overall Experience 
Rating:
1.0

Il ont reparer la porte de l unité et il ont deplacer des meubles. Par contre il ont briser une patte de mon micro-onde qui etais flambant neuf, maintenant il ne tient plus en équilibre. Ils ont aussi briser la poignée de ma secheuse, en fais elle est maintenant absente, il n y en a plus de poignée. J ai mentionner au commis mais ça leur été indifférent. J ai payer pour mettre mes chose en sécurité et elle sont briser par votre personel

France l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christiane b.  |  Overall Experience 
Rating:
5.0

Service rapide et personnel courtois

MADYOU N.  |  First Impressions 
Rating:
5.0

Bright, clean and dry. Worth the money.

Kevin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy G.  |  Overall Experience 
Rating:
5.0

Un gros merci au personnel. J’avais une confirmation de l’espace mais n’était pas enregistré. Le personnel a fait des pieds et des mains pour me satisfaire. C’est ce que j’appelle un excellent service à la clientèle

Claude G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BIME W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leila H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

claude p.  |  Overall Experience 
Rating:
5.0

Expensive for rent

Marco Z.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karim L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tassia k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Olivier J.  |  First Impressions 
Rating:
5.0

Honest business deserving respect considering how busy they constantly are!

Duane K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PIERRE L.  |  First Impressions 
Rating:
5.0

Les 2 préposé étaient tres serviable et poli. J’avais eu des problèmes avec le paiement débit mais ils ont pris le temps de collaboré et de trouver une solution. Bravo les gars

Gennadi F.  |  First Impressions 
Rating:
5.0

J’ai rien à dire de négatif bravo

MICHEL M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

arash f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTIN P.  |  Overall Experience 
Rating:
5.0

Merciii très efficace ❤️

Awa D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eric F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luc A.  |  Overall Experience 
Rating:
5.0

Great customer service, thank you

Domenic C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALFRED RAOUL b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan P.  |  Overall Experience 
Rating:
5.0

un excellent service. et l agent etait tres professionnel

pierrot e.  |  First Impressions 
Rating:
5.0

Je le recommande grace au service professionnel de Mr khalil,par contre si le Mr mercidieu encore la je ne reviens plus a cause de sa mauvaise attitude

fdel k.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

arash f.  |  First Impressions 
Rating:
1.0

Je trouve extrêmement dérangeant qu'on réserve en avance sur internet et pour des lieux spécifiques mais qu'on doit se faire dire que nos réservations ne sont pas aux endroits indiqués et qu'on doit perdre notre temps et que ça engendre du stress parce que la compagnie est pas capable de s'assurer de bien coordonner leurs inventaires de camion / locaux d'entreposage. C'est pas la faute des employés de u-haul qui essaient de dealer avec l'incompétence de cette compagnie

Jonathan P.  |  First Impressions 
Rating:
2.0

I went over my rental and paid $20 per hour because I waited this long to get my storage unit. At the end of the workers shifts, one of your staff was driving the trucks to the lot at reckless speeds while people including myself were walking back and fourth to put stuff in storage. This same employee was also driving at reckless speeds in his personal car when he finished his shift through the area where customers walk in to put stuff in storage and was drifting on his way out of the lot. I was actually scared he was going to hit me because he swerved a little. I don’t know what his name is but he is the same guy who assisted me to get my unit at the counter. He has long hair and he is Arab. Possibly Lebanese but I’m not sure. I’ll be cancelling my storage unit and moving my stuff out for obvious reasons. If there are any cancellation speeds, They better be waved or we are going to have a problem.

Abdul Aziz E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

abdelqaoui e.  |  Overall Experience 
Rating:
1.0

entrepôt la grosseur d'un cabanon au 3ieme étage.. avec un code d'accès qui ne fonctionne pas. Les employés sont totalement PERDU que ce soit au niveaux des informations donné a la réservation qu'à la location même. Réservé un trailer pour se faire rappeler et demander d'apporter des fillages de connections pour les feux arrière car ils manquent de produits suite à des non-retour. Feux arrière ne fonctionne pas sur PLUSIEURS remorques. Après 3 heures de total perte de temps a l'entrepôt nous avons abonné la réservation et ce faire rembourser. JE NE RECOMMANDE A PERSONNE DE PERDRE DU TEMPS AVEC EUX... EN PLUS DES PRIX EXORBITANTS.

Eric B.  |  Overall Experience 
Rating:
2.0

- problème dès l’arrivée à mon entrepôt malgré mes appels pour informer de mon retard; Une fois arrivée sur les lieux, l’entrepôt n’était pas réservé. Long temps d’attente pour régler la situation et mes déménageurs ont du attendre et m’ont chargé plus cher à cause de ça. - Bon service du chef sur place

AndreeAnne B.  |  Overall Experience 
Rating:
2.0

Entre les paiements qui ne se faisaient pas et le système qui me chargeait 15$ alors que ma carte est enregistrés à plusieurs reprises et l'inondation. Je préfère changer et stocker mes affaires la ou je n'aurais pas de problèmes de paiements ou encore de risque dinondations

MARIAM K.  |  Overall Experience 
Rating:
5.0

Très bien

MICHEL M.  |  First Impressions 
Rating:
5.0

Great service, very helpful!

David O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sandra J.  |  First Impressions 
Rating:
5.0

Très bonne staff chez uhaul laval

jose luis v.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

olaff G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

francine g.  |  Overall Experience 
Rating:
5.0

Très bon service!

sybel l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lesirg C.  |  First Impressions 
Rating:
2.0

On m'a offert un unité avec une colonne au centre.J'ai demandé un autre unité et le gérant m'a offert le même format, mais au deuxième étage et en plus je dois payer 5$ de plus. Honnêtement, si j'avais eu plus de temps pour déménager mon stock, j'aurais annulé ma location.

sylvain L.  |  First Impressions 
Rating:
2.0

Your website for canadians users is very confusing and not working properly. It is specified no where that in QC insurance are not needed. We cannot have the storage room acces code directly online like for the truck and it is specified no where that we have to go in agency before acessing to the storage room for the first time. I thought the point of having a website was to be able to access to everything without need to go in agency. Marketing might want to review the on boarding process for the storage room. Also vendor need training, they do not know the online process. I asked to three different workers and none of them could respond to my questions. The app is working well on the browser but not as an android app. I would recommend it to a friend but not the online solutions you offer.

Bamb B.  |  First Impressions 
Rating:
4.0

Poor maintenance poor cleaning

Costelini L.  |  Overall Experience 
Rating:
3.0

Les employés ont bien fait le travail mais la gestion des unités d’entreposages est à améliorer. Nous avons eu des problèmes avec la location des unités.

Carolyne M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ityel n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nora H.  |  Online Move In 
Rating:
4.0

J ai eu des problemes avec le clavier d acces a l entrepot, qui disait que mon nom n etait pas enregistré, et pas de réponses quand j appuyais sur le bouton d aide.

Richard L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gougeon j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nathalie c.  |  First Impressions 
Rating:
5.0

Beaucoup de courtoisie ptofessionnelle, bonne ecoute et interet a trouver la meilleure solution pour le client

Diane T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kwami S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rami h.  |  First Impressions 
Rating:
5.0

Le gérant à été très professionnel et courtois!

Patrice P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luc S.  |  First Impressions 
Rating:
5.0

Very good service by Amez

jonhy c.  |  First Impressions 
Rating:
5.0

pour entreposage ou déménagement, U-Haul est vraiment la meilleur place avec qui faire des affaires.

Martin P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

armon r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEAN PIERRE N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AudreyVicky G.  |  First Impressions 
Rating:
5.0

Toujours bien servie et accueillit avec un sourire

Sabrina S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linda g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTIN S.  |  First Impressions 
Rating:
5.0

Très bon service

Yves L.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

karine D.  |  Overall Experience 
Rating:
5.0

Michael Ogbodo a fait un travail colossal, toujours été la pour me servir et m’offrir le meilleur . Mention spéciale également à HAMZA Qui a fait preuve aussi d’un excellent travail à mon égard . Merci 1000x Je recommande cette succursale UHAUL à tous . Vraisemblablement la meilleure que j’ai expérimentée ! Éric

ERIC B.  |  Overall Experience 
Rating:
5.0

Bravo, personnel courtois et bon service!

REGINALD D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ali p.  |  First Impressions 
Rating:
4.0

Please nite, we did not end up renting the storage.

Connie C.  |  First Impressions 
Rating:
4.0

There was dust in the storage

SIMALUYAN D.  |  First Impressions 
Rating:
5.0

Très propre... facile à comprendre le set up. Le personnel amical et poli.

gold s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ocany A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KHEILA A.  |  Overall Experience 
Rating:
5.0

Service courtois, accommodant, très professionnel

alain a.  |  First Impressions 
Rating:
5.0

U-haul et l'entreposage m'on aider absolument pendant mon demenagement. Je remerci u-haul pour l'aide que j'ai recu. Merci.

wolff J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Entretien Espaces net i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

erik l.  |  First Impressions 
Rating:
5.0

Très bien reçu et l'information était claire, j'ai réservé pour le lendemain et quand je suis passé, l'employé m'a montré mon storage ainsi que comment accéder l'édifice avec mon code d'accès. Merci à l'équipe

MICHEL M.  |  Online Move In 
Rating:
5.0

Micheal s’est bien occupé de moi. Étais très amical et patient. Merci beaucoup

jerry M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madeleine J.  |  Overall Experience 
Rating:
5.0

Le personnel bien gentil

jean-pierre a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alice A.  |  Overall Experience 
Rating:
5.0

Tres bon service serviable.

wolff J.  |  First Impressions 
Rating:
4.0

the staff did their job. I over paid for gas since I was delivered the truck empty and was told I will get 30$ credit if I return quarter tank full. when I returned the tank was 1 dash short from quarter tank and I was denied the credit. I should have returned empty!!! that was not cool considering I had rented 2 storage units and was the third time renting a truck within 10 day.

Richard B.  |  First Impressions 
Rating:
5.0

I am very happy with my experience with u_hall Laval and Wil recommend to anyone looking for a storage

Kekoto S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mohamed s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard B.  |  First Impressions 
Rating:
5.0

J'ai adoré l'expérience. L'endroit est facile d'accès et sécuritaire. Je vais fortement recommandé U-Haul à mes proches.

Catherine B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEYDOU D.  |  Overall Experience 
Rating:
5.0

C'est le seul U-Haul que je fais affaire avec, soit à Mtl, Toronto, ou peu import. C'est la seule succursale fiable, propre, et organisé. J'utilise vos services depuis 4-5 ans. Excellent service. Je ne fais jamais affaire avec d'autre Uhaul, que du mauvais service puis de la mauvaise gestion.

Michel G.  |  First Impressions 
Rating:
4.0

Mostly happy, the only comment i can say is that they were quite understaff when i went so there was a long waiting time before being served and i was served by someone who seemed new and constantly needed help from his partner. Thumbs up to the manager who was really patient to him and cared about the customer service… once set everything was good and its a great storage facility, very pleased and would recommend it

Luc D.  |  First Impressions 
Rating:
1.0

Le personnel donne des mauvaises information par téléphone et nie le tout lorsqu’on se présente en succursale. Plus de 4h dans l’établissement pour récupérer mes biens entreposés. Aucune aide des employés ni du gérant. Aucune excuses. J’ai du débourser plus de 250$ pour faire ouvrir l’unité par un serrurier en urgence. C’est inacceptable!

DAVID L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wissam w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

YVES M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Najat C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kwami S.  |  First Impressions 
Rating:
3.0

A better way to close storage rental would be great to avoid extra fees. For example, if customer already emptied his unit, client could send online notification to manager or whoever responsible instead of running after a clerk and/or manager to follow up. We had to pay another month because the clerk failed to inform manager that we no longer need unit. This creates a lot of frustration. Besides that, it’s all good.

roudy t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Léon R.  |  Overall Experience 
Rating:
4.0

Le gérant était très insolent envers moi

Albertine M.  |  First Impressions 
Rating:
5.0

Je suis sincèrement dslll pour le mal entendu

Ayman J.  |  Overall Experience 
Rating:
4.0

Réservation en ligne très facile et rapide. Mais à mon arrivée le jour-même, le code ne fonctionnait pas et cadenas sur ma porte. Donc j'ai dû aller appeler au bureau pour faire changer le code, ils ont dû venir à la salle pour enlever le cadenas et venir me montrer où entrer et où entrer le code, je ne trouvais pas évident de trouver où c'était, pas bien indiqué. Service très bon du gars qui m'a aidé par contre.

Marianne S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

lysogor s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Than trung P.  |  Overall Experience 
Rating:
4.0

Bonjour à tous je travaille dans le domaine de la satisfaction à la clientèles depuis plusieurs années pour différentes entreprises. Depuis le début de cette pandémie nous avons constaté avec différentes Entreprises la problématique du service à la clientèles comme j'ai vécu hier avec votre Entreprise. Le jeune homme qui a pris ma réservation n'a pas écouté quand j'ai fait ma réservation j'ai demandé un casier 5x7 pour gros electros le temps de remplir la réservation J'avais 2 déménageurs qui attendait à l'extérieur moyennant des $$$ une fois les papiers terminé et le temps de trouvé le casier le commis est arrivé pour me donner mon casier qu'elle surprise casier 5x7 avec porte de 4 pieds pas très utile pour 5 gros electros par conséquent perte de temps et d'argent pour refaire le changement de casier à un coût beaucoup plus élevé et espace perdu. J'ai remarqué le temps que j'étais au comptoir que 3 clients était insatisfait pour des raisons différentes 2 au comptoir et un au téléphone Je sais dû à la pandémie que les Entreprises sont en manquent d'employés mais peut-être prendre plus de temps pour les former. Malgré se désagrément je suis que convaincu que vous êtes tous dévoué à votre travaille. Juste une meilleure formation et plus d'écoute au besoin du client. Merci et Bonne journée Pour la recommandation de votre Établissement jusqu'à se jour vous étiez une référence pour moi. Mais j'avoue aujourd'hui que je vais vérifier d'autres entreprises avant de prendre ma décision et vous référer.

stephane p.  |  First Impressions 
Rating:
4.0

La carte d'accès ne fonctionnent pas toujours, vos liseurs de carte sont très sensibles et mal protégés aux températures extérieures Ex Neige Pluies et grand froid

ALEXANDRE G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kekoto S.  |  First Impressions 
Rating:
2.0

A mon arrive, le local n'était pas prêt comme prévue. J'ai dû demande à un employé d'enlever le cadenas pour y avoir accès. De plus, le cadenas fourni n'était pas dans le local comme mentionne dans le courriel. J’ai dû remettre les boites dans mon auto et retourner à l’autre bout du bâtiment prendre un cadenas, retourner à l’arrière du bâtiment, ressortir les boites de mon auto et retourner au local avec mon cadenas. L’employé qui est venu ouvrir le local, n’était pas utile du tout. Na pas voulus aller chercher un cadenas pour m’aider, me l’laisser passer par la porte de service pour que je n’ai pas à faire le tour et parler affreusement le français. Pas sociable et plaisante.

nicola c.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ashraf a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael A.  |  Overall Experience 
Rating:
5.0

Excellent service!!! Keep up the good work! 👍🏻👍🏻👍🏻

bogdan g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Simon M.  |  Overall Experience 
Rating:
5.0

La Personne au bureau est très professionnel et courtoise Un très bon employé

Eric B.  |  First Impressions 
Rating:
4.0

Je suis tres satisfaite du service du commis qui qui m’a aidé au comptoir … petit point qui pourrait avoir amelioration est pour accéder au espaces de rangement en aucun temps j’ai eu l’information que je devait faire une première fois mon code a gauche de la porte et par la suite entrée une deuxième fois mon code mais sur le clavier a droite de la porte!! j’ai croisée en sortant des nouveaux usagers qui ont du faire la même chose que moi trouver par eu même le fonctionnement de l’accès… c’est t peut-être une raison pour laquelle j’entend le système d’alarme se déclencher régulièrement …? Peut-être specifier aussi qua la sortie aussi il faut entrer notre code côté gauche sinon accès refuser la prochaine fois…. :/ sommes toutes mon expérience est sans regrets jusqu’à present bon pris , tres accessible avec option 24h ! Tres propre et sécuritaire !!! Merci pour l’excellent service et la courtoisie des commis !!

Aline L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

tony s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

khaled b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David V.  |  Overall Experience 
Rating:
3.0

J'ai pas reçu les un mois gratuits, j'étais déçue.

Aminata Dicko S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jean Claude G.  |  First Impressions 
Rating:
4.0

Merci

CARMEN M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marie L.  |  Overall Experience 
Rating:
5.0

La seul chose il mon pas proposé de me rembourser les 5jour restant j'ai quitté le 31 et j'ai jusqu'au 5 pour partir. Merci

sophie m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EVANGELOS M.  |  Overall Experience 
Rating:
5.0

Extremely great service provided by branch GM

Shamika P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JOCELYN G D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEAN PIERRE H.  |  Overall Experience 
Rating:
5.0

The place is clean and staff was very friendly.

Christina G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marc-Andre D.  |  Overall Experience 
Rating:
5.0

Très satisfait! Une amélioration serait de faciliter le paiement sur le site Uhaul

Jean R.  |  Overall Experience 
Rating:
5.0

The storage facility met all my needs including the space, access, and personal.

nicholas s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicole F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

hamza i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

alain d.  |  Overall Experience 
Rating:
4.0

there were times during the day that it was very busy with clients waiting and longer wait times ( it was noted not enough staff ) but overall excellent facility, and we will use the services again in future.

ive mijolovic i.  |  Overall Experience 
Rating:
5.0

I rented the storage unit first and then a trailer to move everything to Ottawa. I asked the person at the desk if I could get the 1 free month on the storage but he said that I have to rent the trailer before I rent the storage. I don’t understand why It can’t work before or after. I find it frustrating that you have a promo like that that can’t work both ways, storage first then trailer rental and trailer rental then storage.

Brian W.  |  Overall Experience 
Rating:
1.0

Trying to charge me for a free month of storage.

James M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eriberta C.  |  First Impressions 
Rating:
5.0

Cooment fonctionne l'offre d'un mois gratuit?

Bora S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JULIE R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

huguette b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harvey J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dreyfus S.  |  Overall Experience 
Rating:
2.0

The service was excellent and the staff friendly but I spent over 30min in line and then over an hour waiting for your system to take a payment and register the account even though I had called earlier to reserve. This is my 3rd poor experience with U-Haul because of its systems problems. If you can't get that resolved you will loose a LOT of clients. I would not recommend U-Haul to anyone until you have this issue resolved.

Christian K.  |  First Impressions 
Rating:
5.0

Gestion du U-Haul est très professionnel.

Yan N.  |  Overall Experience 
Rating:
3.0

Le service n était pas au rendez-vous quand j en ai eu besoin

Nancy L.  |  Overall Experience 
Rating:
3.0

La journée de sortie de mon entreposage uhaul laval le 14 juillet je me suis présenté avec mes demenageurs et l’ascenseur étais brisé et j’ai perdue environ deux heures (270$) a attendre pendant que je devais payer mes demenageurs pour ce temps perdue là

nicholas m.  |  Overall Experience 
Rating:
4.0

Le seul problème c'est le manque de chariots disponibles.

mireille s.  |  Overall Experience 
Rating:
5.0

très propre, bien éclairé et facile d'accès. Les employés ont été gentils et disponibles. Le seul bémol: ce sont les deux tableau en arrière où il faut passer la carte, j'ai eu des problèmes au début à comprendre: il faudrait un tableau d'explications à côté pour bien comprendre comment passer la carte sur ces 2 tableaux différents. Ou refaire la carte et mettre en arrière les explications. J'ai dû me faire moi-même un tableau d'explications et mettre avec la carte. Merci Rita

rita t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johanne D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Mostafa B.  |  First Impressions 
Rating:
5.0

Je tiens à noter la courtoisie du personnel chez u hall Laval . Le gérant Michael est très professionnel et il a rendu notre déménagement beaucoup plus simple en nous donnant des conseils judicieux. Donc un gros merci à toute l équipe .

PIERRE G.  |  Overall Experience 
Rating:
5.0

Tres gentille et tres gentil au Uhaul chomeday, jappel ca des personnes humaine et sensible au problème des gens il on de l'écoute. Cest mon pire déménagement a vie, j avais une réservation pour 2 entrepôts 5x10 ils ont ete accidentellement Canceller. Javais absolument besoin de cest entrepôt ce jour la et y navait plis rien le 30 juin ..... La demoiselles ma écouter et de tout coeur et ma trouver un 10 x10x9 wowwww.... Vous etes mes heros , aujourd'hui encore jai pas encore asser de place ca fais 3 jours de suite que je loue un camion pour déménager notre condo sa coute $$$$ . Aujoudhui jai obtenue pour le premier mois gratuit mon 2ieme entrepôt de 5x10x9 ....Justela place qui me manquais. Wow merci de tout coeur et ne lacher pas vous etesun team Denfer.

Anick P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica H.  |  Overall Experience 
Rating:
1.0

Sans l'accord de ma part vous prenez l'argent sur ma carte de crédit sans préavis et surtout quand j'ai dit de ne pas s'en servir et l'employer très impoli qui ne veux même pas répondre à sa collègue au téléphone service de marde difficulté à parler francais au clients je ne recommande aucunement l'entrepôt mais je recommande la location de camion

jenny m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jehanne A.  |  First Impressions 
Rating:
1.0

Garbage service half the employees dont care act uselesss and last time renting out from u haul

roy s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

suleymanah s.  |  First Impressions 
Rating:
5.0

Rien à redire, tout a été vraiment bien.

randolph l.  |  Overall Experience 
Rating:
5.0

L’accès avec carte ou code fonctionne souvent mal.

Stephan O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jehanne A.  |  Overall Experience 
Rating:
3.0

Le site est plus ou moins adapté à la clientèle canadienne française. La marque d'un de mes véhicule est manquant (Micra). Beaucoup d'information sont données après la réservation et qui aurait dut être avant.

Sylvain R.  |  Online Move In 
Rating:
5.0

very clean facility and customer service was very polite and professional. thanks

janet b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Franciszek C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Khaled K.  |  First Impressions 
Rating:
5.0

Merci

ETIENNE S.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to make sure my experience went well. I also received a follow up call from employee to confirm if I had moved out make sure I didn’t pay for extra month for no reason. I would definitely recommend UHaul and specifically the location I used due to the caring staff Ty

francesco b.  |  Overall Experience 
Rating:
1.0

Checked in online, got to storage units after hours to find my lockers locked. Had to leave my belongs into the rented U-Haul truck overnight and go back the next morning. Was told first month would not be free either. Very disappointed will be escalating situation.

Lazaros A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

carmen a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aria a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina S.  |  Overall Experience 
Rating:
1.0

The storage itself is very well maintained and very easy to access with a truck. However the service is very poor. We reserved a storage to have the free month but when we called to change the date, the agent over the phone told us the reservation was never done. We went back to speak to the same agent, he was able to give us the free month storage. We paid for the lock and we walked all th way to the back to see the locker and put the lock. It was raining a lot that day. When we got to the locker, we realized that the locker was locked so we had to walk all the way back in the rain to let the agent know. It was almost 7pm (closing time). If we wouldn’t have checked before closing time, we would’ve not been able to ask him to open the lock to access our locker. If the employee knew that he had to remove a lock before we could access the locker, why didn’t he advise us? He saw us going outside, he knew we wanted to go see it, so why didn’t he tell us that he needed to open the lock first? Very disappointed.

Gregory G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ramandeep K.  |  First Impressions 
Rating:
5.0

service courtois et poli. Personnel qualifié. simple et rapide.

Guy M.  |  First Impressions 
Rating:
3.0

J’ai loué un diable Dolly’ . Il était inefficace . Il avait rien pour soutenir le devant du diable . Je me suis blessée gravement à cause de ça . Je me suis cassée l’épaule et le genou . Je dois être hospitalisée pendant 8 semaine

Yvon G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sylvain d.  |  First Impressions 
Rating:
3.0

Le point négatif est que je suis arrivé à min unité et elle était barré. J'ai dû faire tout le tour de la bâtisse pour aller au service à la clientèle demander qu'on me débarrer la porte. J'ai perdu 30 minutes de mon temps en raison de cela.

isabelle b.  |  First Impressions 
Rating:
3.0

Please take note that we rented a truck and also got a storage, as per the agreement we are not supposed to be charged for the 1st month of rental storage and my credit was charged when it shouldn't have been. Not satisfied with the procedure.

Steven M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alina t.  |  First Impressions 
Rating:
1.0

Stop sending me 3 emails a day this is annoying

David K.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Terry K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Escondite r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vasilios A.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

osama hussein a z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mario L.  |  First Impressions 
Rating:
2.0

Unfortunately the stuff was very unprofessional, didn’t tell how to use doors and elevators properly, gave us the wrong unit at first and then changed it to the one which was located at the very opposite site from the elevator, even though there were a lot of free units. Overall experience was unfriendly and unhelpful, It’s sad because I’ve been UHaul customer for many years and I wish my comment will change something for better

viktor b.  |  First Impressions 
Rating:
5.0

Ali was excellent

Vasilios A.  |  Online Move In 
Rating:
4.0

1 complaint, due to my own neglect, i lost my locker key and I was told ONLY a locksmith could break the lock ($175). I was very disappointed that I was NOT permitted to use the same grinder to remove my own lock

claude m p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alain B.  |  Overall Experience 
Rating:
1.0

On me pousse a prendre un emplacement plus grand. On m'oblige à acheter un de leur cadenas !! (J'en avais un, et chez Depotium, on peut prendre notre cadenas) Lorsque je reviens pour la 1ere fois à l'emplacement du storage, un cadenas est déjà sur la porte (perte de temps de 20 minutes pour le faire enlever Je demande de l'aide de la femme de ménage qui est sur place et elle me répond bêtement.

PHILIPPE B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dardouri G.  |  Overall Experience 
Rating:
4.0

Politesse, aidante, merci

Mireille S.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Neptune Retail s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christian d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALAIN K.  |  Overall Experience 
Rating:
5.0

Tous les membres du personnel sont exemplaires. Un GROS merci à Monsieur Mike le gérant de la succursale à Chomedey autoroute 13 pour sa compréhension et son humanisme.

Stephanie C.  |  Overall Experience 
Rating:
4.0

Je suis client depuis seulement une journée, j vais me laisser le temps de voir si je n ai pas de surprise sur ma carte de crédit pour le premier mois !

Alain F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andre G.  |  Overall Experience 
Rating:
1.0

I was charged for a full month of service and was not refunded the 25 days remaining to the contract. I gave you money for a service that I am not receiving. Its not fair

nick l.  |  Overall Experience 
Rating:
3.0

Durant les 3 mois que j'ai été clients les toilettes aux 3eme étage n'ont jamais fonctionnées, 2 portes de garage sur 3 étaient brisées. Le SEUL monte-charge a été défectueux à 2 reprises. Le personnel ne parlait pas Français. La personne qui m'a aidé à installer la remorque sur mon camion, ne savait pas ce qu'elle fesait, j'ai dû le faire à sa place... Ordinaire...

phillipe l.  |  Overall Experience 
Rating:
2.0

Had Tribble getting in two times called service seid call back tomorrow.or come back tomorrow.

Andre R.  |  Overall Experience 
Rating:
4.0

J'hésitais à envoyer mes biens à l'entreposage par crainte de dommages ou vol. Mais vos installation sont rassurantes et c'est pourquoi j'y suis resté aussi longtemps. J'aurais une suggestion a vous faire au sujet des alarmes qui se font entendre quelque fois. Les clients ne se servent pas de leur carte d'accès de la bonne façon. Ils ne signifient pas leur présence, alors quand ils ouvrent leur unité, l'alarme se déclenche. Vous devriez leur expliquer un peu mieux le fonctionnement de la carte. Merci!

benoit j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

maro a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne-Marie L.  |  Overall Experience 
Rating:
2.0

Il y avait souvent une seule porte de garage opérationnelle sur 3 et l’ascenseur n’était pas fonctionnel le lendemain de notre arrivée.

Pierre-Olivier L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathalie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joanne c.  |  First Impressions 
Rating:
5.0

My only wish is that my unit was more conveniently accessible

claude m p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dimitri khazanski t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sébastien p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lagage lacoste s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

merouani f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

franco a.  |  First Impressions 
Rating:
5.0

The whole operation went smoothly. Very efficient. Thank you

ANGELO B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARio M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karl s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

martin c.  |  Overall Experience 
Rating:
5.0

Un service professionnelle.

Iulian Adrian C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie R.  |  First Impressions 
Rating:
5.0

Good service

fabina j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALEXANDRE G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pedro S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

daniel l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda L.  |  First Impressions 
Rating:
3.0

À ma troisième visite le monté charge ne fonctionnait pas, des gens attendaient devant depuis plus de 30 minutes, aucun employés présent et rejoignable, quand j'ai finis par parler à un employé, il m'a dit datt qu'il soit réparé, et ma dit qu'il n'y avait aucun autre accès au étages, j'ai finis par trouver un escalier par moi même

phillipe l.  |  First Impressions 
Rating:
3.0

Theres only one elevator for such a big facility, and it was broken at the end of the day. We could therefore not finish our move in.

Pierre-Olivier L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexandra F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mohand b.  |  Overall Experience 
Rating:
5.0

It was great !Customer service was Impeccable! I will for sure recommend friends and family !Thank you so much for the awesome experience !

Jack O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  Overall Experience 
Rating:
5.0

Cadenas manquant, mais arrangement trouvé

Stéphane B.  |  Online Move In 
Rating:
4.0

Très bon service.merci

george k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandru Daniel P.  |  Online Move In 
Rating:
4.0

Difficile d’avoir accès porte 110. Code ou carte fonctionne pas toujours

Stephan O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacques L.  |  Overall Experience 
Rating:
1.0

Charger un mois supplémentaire pour une journée et menacer un homme de 86 ans de l’amener en cour s’il ne paye pas: il s’agit d’un manque flagrant de civisme. Michael, de votre succursale de Chomedey Laval, Près de l’autoroute 13, devrait pendre des cours de formation pour le soutien à la clientèle. Il semblerait que la situation est résolue: j’attends de voir le compte de carte de crédit de mon père pour le mois suivant.

michele d.  |  Overall Experience 
Rating:
5.0

Very helpful manager

jaime R.  |  First Impressions 
Rating:
5.0

would go back any time!!!

pierre l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ginette b.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

natacha c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pierre-Yves M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

diana t.  |  Overall Experience 
Rating:
5.0

Très propre et facile a utiliser

george k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

fatima p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annie b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

stephane m.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Howard B.  |  First Impressions 
Rating:
5.0

K

Marius G.  |  First Impressions 
Rating:
3.0

Mauvais service client hier, votre employé ne devrait pas faire du service à la clientèle. Goût amer de votre entreprise dû à son service. Je recommande pour la propreté mais pour le reste non!

Anne-Marie G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

vera d.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Sylvain C.  |  First Impressions 
Rating:
3.0

One elevator makes a lot of delays and far distance to walk from.

NEZAR H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WANER G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean Pierre N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abdellah R.  |  Overall Experience 
Rating:
4.0

Overall very good experience. It is very practical to be able to park inside!! Clean, spacious, new. Many trucks and trailers available for rent at same location. Recycling/exchanging area is a great, original idea!! Improvements needed: More chariots would be appreciated; most families need more than one when moving in, so when we arrived, no charriots were available for about 20 minutes. There is only one lift, so there was a small line-up: not too bad though, because the lift is quite large. Entering and exiting process is somewhat confusing - there is a risk of making the alarm go off or getting locked out if not operated properly: this needs to be improved (too much risk of false alarms and other errors). Recycling/exchanging area was closed, and we could not find any instructions on how to use it, either on site or on the web.

Magdalena D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yvan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Telmo M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

valeriu bradut p.  |  First Impressions 
Rating:
3.0

When I received the first invoices there was the GST and PST on the invoice later on i received the same invoices less the GST and PST when I called in To advise that I needed an invoice with both taxes on the invoice Miss Mine told me I had to go on the site to register. When I signed up for the storage I signed all the papers including the withdrawal from my bank account. I asked Mrs. Mine politely just to send me the invoices with the GST and PST which waas never done. When I came to cancel the storage yesterday the 29 of June 2020 I asked the person at the deest for all the invoices with GST and PST and he did it very politely for me. My accountant was after me to get these proper invoices. Why was it so difficult for Mrs Mine to do this for me? Some employees just don't care to serve the client properly. By law U haul has to supply me with a proper invoice with the taxes properly indicated.and not have to ask for this service. Fred Baldassare 514 983 6403

‪2952-0681 Quebec inc‬ A.  |  Overall Experience 
Rating:
1.0

The agent who receive my storage made a mistake and give me a storage smaller than what I ask so I was oblige to leave my stuff in front of it and your customer service? Worst ever, I called at 7 am! I wait on hold for 15 minutes to be hang up, you guys are the WORRRRRRRRRST

Elodie S.  |  First Impressions 
Rating:
1.0

Got email telling me I had a month free. The customer service clerk refused to give it to me. False advertising is illegal.

Auguste C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacques L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sylvie c.  |  First Impressions 
Rating:
5.0

If the accès to the storage is 24h it will be better

hakim s.  |  First Impressions 
Rating:
1.0

Je suis VRAIMENT EN TABARNAK !!!!!!!!!!!!!!!!! À chaque fois que j'appelle, j'attends au minimum 15-20 minutes, il y a un manque flagrant de staff. Je suis donc allée en personne et encore là ,les employés se crissaient de moi ben raide. je demande pour 2 lockers 10' x 10' .... pas de souci, le gars m'arrange ça .. je repars eb me dirant "bon enfin," et aujourd'hui en lisant mon contrat, je me rends compte qu'il ne m'a réservé que 1 locker .... sérieux !!!!!!!!! J'ai rappelé, ça fait maintenant 20 minutes que je suis en ligne et ce n'est pas réglé... À quel point est-ce compliqué de louer un locker chez-vous ???????????????????????????????????????????????????? plus jamais....

anne-marie d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

stephane f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

natacha c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Telmo M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mario b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvan C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALLSEATING INC. p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hugo s.  |  First Impressions 
Rating:
4.0

Very smooth move-in experience. Answered all my questions. No issues!

David V.  |  First Impressions 
Rating:
4.0

Carl and Jordan very helpful

Joseph M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

herold h.  |  First Impressions 
Rating:
4.0

Perfect

michel e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alice A.  |  First Impressions 
Rating:
1.0

THE Air Conditioning not working in the 3rd Floor and I'm currently renting 3 units. I'm seriously considering in leaving soon since the heat temperature is NOT normal, the issue needs to be fixed ASAP.

paul e.  |  First Impressions 
Rating:
5.0

Very clean, safe facility. Staff were very helpful - this was my first time renting a locker so I didn't quite know how it worked. Will definitely use them again in the future.

sylvie v.  |  Overall Experience 
Rating:
5.0

Superb storage space, very clean and well maintained, very easy to book the order.

Germain H.  |  Online Move In 
Rating:
2.0

Rented the truck on May 14th, the service includes 30 days free storage. Three days later I received the notice by email that I have to pay. I asked 20 times about the storage, the staff told me yes it is included if you rent the track, turns out they want to charge me. Looks like a big lie, I hope they will manage it.

alina t.  |  First Impressions 
Rating:
5.0

Très bon service de la part des employés.

luis S.  |  Overall Experience 
Rating:
5.0

Your staff , EXCELLENT.

le vieux j.  |  First Impressions 
Rating:
4.0

J’aurais aimé avoir ce sondage en français . ?

nicole l.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Martin L.  |  First Impressions 
Rating:
5.0

Excellent service and service offer

michel t.  |  First Impressions 
Rating:
4.0

The staff is friendly and helpful. Will recommend to others and will be using these services again. :)

Debra N.  |  Overall Experience 
Rating:
5.0

the best with everything!! Thank you!

pierre l.  |  First Impressions 
Rating:
5.0

Very professinal staff, courteous and diligent. Facilities super clean and easy to access.

Jean Pierre N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

anne h.  |  First Impressions 
Rating:
4.0

Very good location, very nice staff and very helpful, very clean, good elevator and carts to use. Only issue was trying to access the office from the storage area, you have to go all the way around outside to get to the front, slightly inconvenient. Otherwise A+!

Hannah S.  |  First Impressions 
Rating:
4.0

All staff are very kind but the woman manager....,?

ketie l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PIERRE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donal h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alexandre o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

meray c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mario b.  |  First Impressions 
Rating:
5.0

Great staff

Jason O.  |  First Impressions 
Rating:
5.0

I like it

barouyr g.  |  Overall Experience 
Rating:
5.0

Amazing customer service. Super clean facility. Highly recommend!

jean n.  |  First Impressions 
Rating:
5.0

VEry fast process online and the lady over the phone answered all my questions

Marion C.  |  Online Move In 
Rating:
3.0

Bon soir à tous (comprenez-vous le français?)

normand g.  |  Overall Experience 
Rating:
5.0

Personnel compétant, entrepôt très propre.

francois d.  |  First Impressions 
Rating:
5.0

Great service and super clean!

parady i.  |  Overall Experience 
Rating:
5.0

Na

Roupen B.  |  Overall Experience 
Rating:
5.0

For your interest once inside garage door There is a Little Salt/calcium build-up because of the residu off of véhicule slutch and Ice some form of cleaning and rinsing can be requierd to maintaintheq

Billy-Jonathan A.  |  Overall Experience 
Rating:
5.0

You guys are the beat

Herna M.  |  First Impressions 
Rating:
5.0

Service excellent je le recommande!

louise d.  |  First Impressions 
Rating:
4.0

too expensive

Julian A.  |  Overall Experience 
Rating:
2.0

Too expensive

Sybil O.  |  Overall Experience 
Rating:
5.0

The guy the served and greeted us was top notch. He was knowledgeable and kind. Great job.

marinos p.  |  First Impressions 
Rating:
5.0

Modern, with smiling staff

Eugene D.  |  Overall Experience 
Rating:
4.0

My experience with your employees was very positive. Helpful, courteous and professional.

mike p.  |  Overall Experience 
Rating:
5.0

Great location, clean and organized. friendly service. Love the whole experience

DEMENAGEMENT M.  |  First Impressions 
Rating:
5.0

clean good location very big alot of space big garage

stanley j.  |  Overall Experience 
Rating:
5.0

Great sevice!

george k.  |  First Impressions 
Rating:
5.0

Propre et accessible. Apprécie également l’abri de camion à l’intérieur

Marcel S.  |  First Impressions 
Rating:
5.0

Great service

shomie c.  |  First Impressions 
Rating:
4.0

My experience at U-Haul was very good they answered all my questions. I found a space that would serve my storage needs. Very convenient. Clean friendly and user-friendly.

mike p.  |  First Impressions 
Rating:
5.0

Service très courtois et aidant. Explications claires

Aurélie S.  |  First Impressions 
Rating:
4.0

Service was fast, professional and courteous. The plans offered are at a great price

sasha m.  |  First Impressions 
Rating:
5.0

Tres bon service

Flavian M.  |  First Impressions 
Rating:
5.0

Super Service

Philippe L.  |  First Impressions 
Rating:
5.0

The employee who served me was especially efficient, polite and helpful.

donal h.  |  First Impressions 
Rating:
4.0

Thanks a lot to the stuff for all help and information.

Haitham A.  |  Overall Experience 
Rating:
4.0

Friendly staff,very clean

Daniel L.  |  First Impressions 
Rating:
4.0

It was great

Jacques P.  |  Overall Experience 
Rating:
5.0

Very very happy

REJEAN B.  |  Overall Experience 
Rating:
5.0

Perfect services.

daniel c.  |  Overall Experience 
Rating:
5.0

Great experience,

reno v.  |  Overall Experience 
Rating:
1.0

The locker i was given was very dirty alot of dirt. they had to mop the floor of the locker in front of me. and the walls of the locker still extremely dirty.

yan r.  |  First Impressions 
Rating:
5.0

👍

YOADOUNA A.  |  Overall Experience 
Rating:
5.0

Thanks to Andre Farah for his professionalism.

Sylvain B.  |  Overall Experience 
Rating:
1.0

L’équipement et les lieux d’entreposage étaient très bien, toutefois je vous recommande de faire de la formation à vos employés concernant la courtoisie et le service à la clientèle.

JEAN B.  |  Overall Experience 
Rating:
2.0

Hello, I was initially wrongly assigned a smaller room than the 10'*15'*9' that I booked d a week ago. I had to complain for the agent to accomodate me with something else ( a 10'*10'*9' and half of i

Silvere Landry F.  |  First Impressions 
Rating:
2.0

The staff was really slow each time I had to go to the front desk and very long to answer each time I had to call by phone. Also, it is a problem that only one elevator is available for all clients.

daniel p.  |  Overall Experience 
Rating:
5.0

Excellent clean and safe facility. Staff very helpful and courteous. Really happy I chose U-Haul to store my belongings. If needed will definitely use the storage facility and will recommand U-Haul.

Paul-André L.  |  Overall Experience 
Rating:
4.0

Staff helpful... but attitude to correct

Achraf C.  |  Overall Experience 
Rating:
3.0

...

Ibrahim C.  |  Overall Experience 
Rating:
5.0

Great service, very accommodating

reno v.  |  First Impressions 
Rating:
5.0

Clean and efficient

Manon B.  |  Overall Experience 
Rating:
5.0

Thanks to Catherine and hier team for fast courte ou service.

Sylvain B.  |  First Impressions 
Rating:
5.0

Hamjy was very knowledgeable and efficient. He answered all questions expertly and patiently. Our wait time was reasonable.

MARio M.  |  First Impressions 
Rating:
5.0

The service was excellent. Nothing to add.

eric p.  |  First Impressions 
Rating:
5.0

good

Robert M.  |  Overall Experience 
Rating:
4.0

Staff needs more training to be more friendly and approachable.

Sharifuddin N.  |  Overall Experience 
Rating:
5.0

Personnel very helpfull and pleasant

rogelia d.  |  First Impressions 
Rating:
5.0

Bilingual and knowledgeable staff. Very affordable for a long distance move via u-box. Storage was safe and clean. Highly recommend to everyone.

Gabriele T.  |  Overall Experience 
Rating:
5.0

excellent

Jerzy M.  |  Overall Experience 
Rating:
5.0

Services professionnels et personnalisé !!!

linda s.  |  First Impressions 
Rating:
5.0

Metci

Christian T.  |  First Impressions 
Rating:
5.0

great location, nice and polite staff...thank you

Manon B.  |  First Impressions 
Rating:
5.0

Good service

Melissa M.  |  First Impressions 
Rating:
5.0

ce fut un tres bon service, le jeune etait Courtois, il a pris le temps de tout m'expliquer et m'a donne toutes les informations necessaires

isabelle r.  |  First Impressions 
Rating:
5.0

Everything was perfect except I would recommend installing water fountains on the storage floors.

Nick m.  |  First Impressions 
Rating:
2.0

the staff is not very arrogant professional, they make people wait and response to several people at the same time.I would never rent a storage space at home.

Mustafa L.  |  Overall Experience 
Rating:
5.0

Employee was super nice. Answered all my questions and gave me a free month. This experience makes up for the really bad one I had before with U-Haul. this employee definitely deserves a good raise.

Angela O.  |  First Impressions 
Rating:
3.0

Facility is clean/ modern and staff is helpful

tracy f.  |  First Impressions 
Rating:
1.0

Never met such an unhelpful and desagreable staff.

christian b.  |  Overall Experience 
Rating:
5.0

jetais très satisfaits

ROBERT A.  |  Overall Experience 
Rating:
5.0

Very clean and organized

Adam K.  |  First Impressions 
Rating:
5.0

Excellent

Sharifuddin N.  |  First Impressions 
Rating:
4.0

Nice, clean facility. The alarm going off every time an employee opens an available space is a bit unsettling... A pillar inside my space is eating away the available room, I hope to have a discount.

adam s.  |  First Impressions 
Rating:
5.0

A very proffessional stuff clean place great service

Deema A.  |  First Impressions 
Rating:
5.0

Catherine was very helpful and patient showing me different sizes and what would be the right storage for my needs. Amazing service.

Adam K.  |  First Impressions 
Rating:
5.0

Very good service! The office and storage are super clean!

Sophie Chantale P.  |  First Impressions 
Rating:
5.0

bon service

Sylvain D.  |  First Impressions 
Rating:
5.0

Super condition.

serge d.  |  First Impressions 
Rating:
5.0

Very nice

elie a.  |  First Impressions 
Rating:
5.0

Simple et efficace très bon service

ahmed h.  |  First Impressions 
Rating:
5.0

très bons services et très pratiques les prix sont resonnable aussi très propres

ROBERT A.  |  First Impressions 
Rating:
5.0

Flawless.

pascal j.  |  Overall Experience 
Rating:
5.0

Good service i appreciate the emp’iyee who serve me

yanick p.  |  First Impressions 
Rating:
5.0

I have visited several storage spaces in the last month, U Haul has gone above and beyond to impress, clean and modern facility and a very friendly staff!

Mix Jockey P.  |  First Impressions 
Rating:
5.0

We recommand Very good service

Léon R.  |  First Impressions 
Rating:
5.0

We recommand Excellent service

Léon R.  |  Overall Experience 
Rating:
5.0

Excellent very efficient service. The employee who attended to me on Sunday, February 3 2019 Answered all questions efficiently. Really happy I chose Uhaul for truck and storage space rental.

Paul-André L.  |  First Impressions 
Rating:
5.0

Great experience will use your facilities again.

Nick K.  |  Overall Experience 
Rating:
5.0

Le personnel vraiment gentil make us family Thank you gang i gonna to miss you

Leah P.  |  Overall Experience 
Rating:
5.0

Would recommend this facility to anyone. Very convenient and easy access. Secured

Lyne A.  |  Overall Experience 
Rating:
5.0

The manager Catherine is amazing always ready to help and takes the time to explain ins and out of the preocesss.

GABRIEL Z.  |  Overall Experience 
Rating:
4.0

I like the color of the orange doors. LOL Nice and clean.

Michelle C.  |  Overall Experience 
Rating:
1.0

I communicated the issues to the manager - that was virtually impossible to join - but all she did was discredit me. She was agressive and could not solve any issue, neither make her staff able to.

pablo g.  |  Overall Experience 
Rating:
1.0

Corrupt personnal

Jean Francois A.  |  Overall Experience 
Rating:
1.0

A one month free promotion was not applied

real s.  |  Overall Experience 
Rating:
4.0

Always informed and pleasant staff; excellent customer service.

Cassandra L.  |  Overall Experience 
Rating:
5.0

I just can tell about Laval facility, but I can say that it was an excellent service.

grimm l.  |  Overall Experience 
Rating:
3.0

Staff at the desk take to long to acknowledge your presence or to even start talking to you. More than one I went to ask something and the staff could not help me. The person who could was not working

MICHAEL P.  |  Overall Experience 
Rating:
5.0

Great service

assunta a.  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Claude L.  |  Reservation 
Rating:
5.0

Great service -

Joey L.  |  Overall Experience 
Rating:
5.0

Nice place

daniel c.  |  Overall Experience 
Rating:
5.0

Merci Catherine

Antonio H.  |  Overall Experience 
Rating:
3.0

The person I was dealing with didn’t even know how to register my card the first day and had a very lazy attitude towards clients

CYNTHIA A.  |  Overall Experience 
Rating:
3.0

The large sliding door at the front of the storage area is an easy way into the storage area from the front entrance. I've entered that way many times in the past year without any codes needed.

Alexandre B.  |  Overall Experience 
Rating:
5.0

staff was great and special thants to the manager Catherine .... very well organized facility, maybe the pricing should be revised to be more competitive ... very easy access to storage, very clean

Lucia Z.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

Back
To Top