Customer Reviews for U Stor It
(U-Haul Neighborhood Dealer)

Rating:

5.0

Best experience

Rating:

5.0

Keep up the good work and get more help for your manager please

Rating:

5.0

Daisy the manager was awesome!!!!!

Rating:

5.0

Service was excellent. Maria was wonderful and very helpful. The only difficulty was with the mobile check in. The app would not recognize my location making the mobile check in impossible.

Rating:

5.0

Excellent service very professional

Rating:

5.0

I think everyone here does an excellent job with customer service!

Rating:

5.0

The person who assisted us in renting the truck, Maria and Robert have both been very caring and helping us out in rented the truck, there assistance made our day very easy!

Rating:

5.0

Exceptional service. Thank you Maria, for everthing!

Rating:

1.0

I was supposed to pick up my truck at 6am and the app wasn’t working. I am a full time teacher and had to come during my lunch, and service took forever and I was super late to return to school. As I get in the truck to drop it off so my family could load it i notice it is entirely empty tank, when they told me it was supposed to be 1/4 full. I took a picture and rushed to work. When i returned it they charged me $60 because it left it like it was given to me, EMPTY. I have a photo as proof with location and time and here I am with no one answering my calls? As if it were my fault the dealer can lie and say it is any amount of gas so that I end up paying it at $10 a gallon. Ridiculous

Rating:

4.0

keep cars clean and provide customers with clear information on additional fees

Rating:

5.0

The truck was already dirty when got it. Was still charged for cleaning. Would like a refund of $25 for cleaning. I even wrote it up at pickup that it was dirty. If someone says it dirty at pick up they should not be charged after use unless it worst then when picked of course. Needs a better explanation how when picking up that you have wait for uhaul to conformation that took 20 mins. Took a total of 45 mins to check in and get moving. Wasted time that I could have been moving.

Rating:

3.0

It would have been nice and convenient to do a one way considering it was a 45 mile trip

Rating:

4.0

When going through the online process of getting your truck, make it clearer what it on each page. I went through the page that had the combination for the lockbox where the keys were, and it took quite a long time to figure out how to get those once you were past the page with that information.

Rating:

3.0

Truck was Dirty, It was nasty

Rating:

4.0

The agent was super polite but the truck was not cleaned and had about an 1/8 fuel in tank. The gas credit was a little helpful.

Rating:

5.0

Everything was perfect

Rating:

3.0

Clear the snow. The truck was covered as was the unplowed lot. I couldn't park when returning because the truck kept getting stuck in the snow. Other than that it was a quick smooth process.

Rating:

1.0

The lady that was working there didn't have the time to help me when I picked up the truck (she was busy writing an email ) then when I dropped off the truck she didn't have the time to check me in and provide a receipt that I requested ... I do a lot of business with u-haul ... But I'll never go to that location again

Rating:

4.0

Just next time a customer reserves extra equipment make sure you have the supplies.

Rating:

2.0

Larry, the person who assist me needs some customer service. He was rude and mean. He did not show me tha rental truck. Everytime I ask he told me that I will received an email. He never answer any questions. When I return the truck, he did the same thing. I asked for my final bill. He told me I am busy. You will get an email with the final charge. I told him that I can wait. He answered no I am busy and I am not doing anything with your return now. It is hard to come back to a place where look like they do not want your business.

Rating:

3.0

The email had one drop-off location while the contract had another. Also, the drop-off location didn't have clearly marked places to drop off the keys.

Rating:

3.0

I have used Uhaul several times over the last several years and have had minimal issues. This last interaction was the worst experience I have ever had on any company. I ordered my truck online a few days in advance with no problem. When I when to confirm my order the day prior to pickup the location informed me I didn’t have a truck because it was already rented by another customer. They then changed my reservation to another location a few miles away for a mobile pickup that night after business hours. I got to the location and they forgot the change my order to 24/7 share, so the keys were not in the lockbox to be picked up. So I called costumer service and talked to 4 different people. They changed my reservation to another location 25 minutes away. When I went to pick up the truck at the third location the website and app didn’t recognize my new order so I had to call customer service again to verify my pickup code. This whole process took me almost 4 hours to get into my uhaul truck. I returned the truck less than 24hrs later. My account wouldn’t let me drop off at the location..so I called customer service to be on hold with two customer service reps waiting about 45mins. I decided to just leave the truck at the location and lock the keys in the lockbox because I remembered the lock code from the night before. So it took me almost 5 hours totally talking to many customer service reps who couldn’t navigate their own system. SALINA AND KATIE where the best employees you had to handle my orders. My request is fix your online system and allow your customer service reps the ability to troubleshoot all issues. No one wants to be on hold and talk to multiple reps to fix a system issue.

Rating:

1.0

I ordered 2 dolly's and 3 furniture moving cards. None were in the truck when I picked it up. I called for help and the person had zero comparison for my situation and was of no help other than charging me more and sending me on a wild goose chase.

Rating:

5.0

Thank you for the rental of your van. The van was nice and clean. The price for rental was excellent. I would use you equipment again and recommend it to others.

Rating:

2.0

Van rental. Fuel gauge was broken. No washer fluid. Low tire pressure warning on. Parking at facility is slim to none.

Rating:

3.0

The woman was at the bank, so it was a bit of a wait. She was friendly and helpful. The store was very clean.

Rating:

1.0

I arrived to the locate by Uber .. Once I went to check in on my phone, because it was after hours.. the location of the store on the map was incorrectly polluted. Causing the website or app to say I was not in the correct location. I then called U-Haul Customer Service. They where able to verify I was at the correct location, and working with their IT Tech, confirmed that the located of the store, was incorrectly polluted. After being on the hour with them, standing in a parking lot at 10 o’clock at night, in the middle of Chicago, when I’m from Jersey and have never been to Chicago before, they only thing the customer service rep could do, was redo the reservation tp the closest location of my location, which was a mile away. Now like I said before, I had to where to stay no transportation, I had to walk over 30 minutes to the other location. Walking down a highway in the middle of the night in a city I have never been to, was not pleasant. Once I finally arrived to the new location, I checked in on the website or app, and it read correctly! Got the code to the lock box, opened the lock box.. and there was no keys for the van I order! Had to call U-Haul Customer Service again... and they gave me a code for the 2nd lock box.. the code did not work .. they gave me another code to the 3rd box and it did work and there was keys for another van that was there .. they where able to put me in that van and I finally got what I needed, however, from all this bull shit, it messed up my plans for renting the van and such.. it put a big delay in our plans, as I needed that van at the time I ordered it.. delaying me a few hours screwed me up badly and costing me more money to relocate. I am completely upset, mad, confused, speak less, and bewildered... to have a customer have to go through what I did .. still having to pay for the rental on that terrible experience.. I could have been killed by walking on the highway trying to get to your other location or robbed .. This was the 2nd time I have rented from U-Haul. My 1st time was awesome .. this time ... 110% the opposition.. how could to let a customer go through that??

Rating:

5.0

Everything was great. It was processed quickly as I needed that, and all went very smooth.

Rating:

2.0

The first car was disgusting dirty and dog hair all over I have to change the car also the second was dirty but I needed to get things done I used my mask all the time Because the car was smelling weird

Rating:

5.0

Nothing! Absolutely nothing! This was a more than pleasant experience, thanks so much for all your help in such a rough time!!

Rating:

4.0

The locks can be a bit more customer friendly.

Rating:

5.0

Uhaul is perfect

Rating:

5.0

Thank you so much for your service. It is really really helpful and perfect. I will recommend your location and service to my friends.

Rating:

5.0

Very friendly staff and professional service!

Rating:

5.0

Very good service

Rating:

5.0

Great customer service!

Rating:

5.0

Everything was great the service was friendly and quick. I am a returning customer

Rating:

5.0

The ladies were so nice and super efficient with their job. Vehicle was perfect! No need to improve! Thank you

Rating:

1.0

What a terrible experience with the van rental. We also attempted to resolve the issue only to be disregarded and no return call from the location we rented the van from and your customer service toll fee number had me on hold for over an hour only to be bounced to 3 different reps. The vehicle had a low tire and we arrived home it was flat, this cost us an unessary expense because we were over our allowed time related to the move. As a courtesy we are requesting an adjustment to the rental expense due to your poor service and poor business practice.

Rating:

5.0

Please close the actual Uhaul location at 1975 North Avenue in Melrose Park, The GM there and his unprofessional eyeball rolling female employee sucks! I recommend U stor it over the actual Uhaul place any day. To the lady at U Stor It who assisted me in my time of distress, Kudos to you for an excellent job, you are top notch and your professionalism deserves an A+ even near closing time she remained patient and understanding... Thanks love

Rating:

2.0

The person on staff didn't have the premises clean. Not even the front door. Unfortunately my brother cleaned the entrance to this facility. He didn't even offer to help. The storage facility you couldn't even get in to take the stuff out. So disappointed.

Rating:

3.0

Check your gas level. Was told the tank was full had the truck for 1 1/2 hours drove a total of 12 miles went to top off tank for return and ended up putting in 5 gals. There is no way I used 5 gals of gas for a 12-mile trip.

Rating:

3.0

Walk around with customer prior to renting to ensure vehicle is in good condition and gas tank is actually full.

Rating:

5.0

Thank you for your help. You guys are life savers.

Rating:

5.0

Customer service agent at U Store It was very professional.

Rating:

4.0

Truck was filthy, window was dirty and hard to see through....not washed in awhile. Had an important job to be done in 2 hours. Job done so I'm grateful and satisfied. Thank you for the assistance.

Rating:

5.0

Very fast and professional service..thank U so much