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Kayci S.
Customer Reviews for U Rent It Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was helpful and professional
Dave S.Staff was polite, engaging and professional as always. These guys are pros. Love working with them.
JOSEPH S.Fix broken parts on truck. Cupholder, front bumper
John S.The windshield could use a good cleaning. The glare of the 5pm sun made it hard to see.
Danielle T.Clayton was very helpful!!
Timothy L.My drop off was after hours so not everything is applicable on this visit. Have used this location for other rental business other than U-haul and it's always been top notch.
Travis A.Very friendly and helpful staff
ron B.Best place to rent anything you might need hands down. Great, friendly service. They have been in business forever and obviously care about their customers and community. Wouldn't dream of renting elsewhere.
Michael D.Great folks to work with!
Loren S.Keep up the great work. Would use again. Highly recommend!
CINDY M.Great customer service!!!
Patrick B.Lady at the desk was extremely helpful and friendly! She's worked there for over 20 years, extremely knowledgeable!! Guy that unhooked my vehicle off tow was happy and full of energy! Loved their friendly vibe. I will definitely use this business again and recommend to others!
Rachel P.Customer service was excellent & friendly.
JEFFERSON M.You are very helpful and very polite and courteous employees!!
MARGIE S.The staff is always nice and helpful here. They didn't have what I need a few weeks ago and I had to go somewhere else in town to get one. The other place was terrible and I would never get one from them again at Stevenson Ace. They are horrible. I will only use the Darlington Avenue U Haul.
Heather G.They were all very nice. And the service was great. I would send everyone i know there.
Bernice H.You make it so easy. Don't change a thing!!
Jessica B.Upgrade the uhaul software. The employee had difficulties with the website or software. Other than that our experience was great and the employee was wonderful!
Colleen E.We were very glad to be able to switch drop off locations, to be closer to where we were staying. Everyone was super friendly & helpful at both locations.
marsha D.Nothing. Service was friendly and transaction was seamless.
Marie C.There nice people and easy to talk too
william C.Not much really. The printer at the counter wouldn't print out my receipt while I was there, but I got the emailed receipt, which was fine by me.
John S.Everything was perfect!
MICHAEL H.Na
Matthew T.U Rent It Center always has a great and friendly staff. All equipment ready and checked closely before leaving.
Trevor S.You can improve by putting in the right city for drop off. I had to pay a fee (which no one could seem to tell me how much fee was) or drop off to a location that was an 1 hr15min away from my house. Uhaul Arkansas is bullshit and needs some overhaul in customer service.
Robert H.everything I have rented has been high quality, people very helpful!
dave B.Nothing! Paula was great!!! Enjoyed her working with me! Sincerely, Linda
Linda H.Always friendly and great trucks! We love renting here!
JESSICA R.Lady at the counter was very competent and friendly.
Matthew O.Excellent customer service !! Can't say enough good things about the service that was received.
Anna D.The pickup and return process on the app or web site could use alot of work. When returning the rental I went to the app and followed each step and it would kick me out of the app and take me to the web site and then I was not able to submit my picture with the odometer reading and gas level. Call back and trying to get ahold of someone had very long waits.
Rob S.Excellent service and very nice!
Jeff H.Don't think there is anything that could be done better. Quick in and out of the office and was given all info necessary to rent the truck.
Corey W.The moving service I got through uhaul was 7 hours late and won't refund me!
Scott K.She runs a grea I have used her location several times through the years and I am always amazed at her professionalism and customer service.
Jason N.My card was overcharged by $76! The rental place or the U-Haul customer service person could not give me answers as to why I am still waiting for it to be put back on my card
Tiffany M.They were every friendly. I would recommend them to my friends
LaVonne B.u-haul.com reservations is junk. Sent me to a location without a truck and my order number never showed up correctly even in your own computer system. This location, in person, fixed it wonderfully!
Clayton H.Nice employees at this location. They take care of the customer.
CJ A.The pickup side was excellent and the staff was as professional as they always are. But the truck's door got caught on something and we had to remove everything and take the truck back. Also, we had been told that the storage unit in Greenwood would be on the first floor. It was not, which meant that I had to find a location that I could store my things … the movers waited with me for 2 hours as I called around and finally got a place - Public Storage which couldn't have been nicer. Uhaul caused me to spend $500 extra dollars in wasted time, gas and resources - it's been a terrible experience.
Jeannine L.Be more organized on where to place the units.
trevor C.Very friendly staff. You are doing everything great!
Pamela V.She was nice, more than accommodating
Bert E.