Customer Reviews for U Rent It Center
(U-Haul Neighborhood Dealer)

801 reviews

1317 Darlington Ave   Crawfordsville, IN 47933
(& Englewood)

(765) 364-9343

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am–12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(765) 364-9343

1317 Darlington Ave
Crawfordsville, IN 47933
(& Englewood)

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am–12 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kayci S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
5.0

Customer did not leave a comment.

Frederick C. 
Rating:
5.0

Staff was helpful and professional

Dave S. 
Rating:
5.0

Staff was polite, engaging and professional as always. These guys are pros. Love working with them.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Amber B. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Christina O. 
Rating:
3.0

Customer did not leave a comment.

Christopher O. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
4.0

Fix broken parts on truck. Cupholder, front bumper

John S. 
Rating:
5.0

The windshield could use a good cleaning. The glare of the 5pm sun made it hard to see.

Danielle T. 
Rating:
5.0

Clayton was very helpful!!

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

debra H. 
Rating:
4.0

Customer did not leave a comment.

Erick S. 
Rating:
5.0

Customer did not leave a comment.

Johnathan N. 
Rating:
5.0

My drop off was after hours so not everything is applicable on this visit. Have used this location for other rental business other than U-haul and it's always been top notch.

Travis A. 
Rating:
5.0

Customer did not leave a comment.

Chet R. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Very friendly and helpful staff

ron B. 
Rating:
5.0

Best place to rent anything you might need hands down. Great, friendly service. They have been in business forever and obviously care about their customers and community. Wouldn't dream of renting elsewhere.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Sean R. 
Rating:
5.0

Customer did not leave a comment.

gale J. 
Rating:
5.0

Great folks to work with!

Loren S. 
Rating:
5.0

Keep up the great work. Would use again. Highly recommend!

CINDY M. 
Rating:
5.0

Great customer service!!!

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Sarah P. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
4.0

Customer did not leave a comment.

Jazerik G. 
Rating:
4.0

Customer did not leave a comment.

Guadalupe R. 
Rating:
5.0

Lady at the desk was extremely helpful and friendly! She's worked there for over 20 years, extremely knowledgeable!! Guy that unhooked my vehicle off tow was happy and full of energy! Loved their friendly vibe. I will definitely use this business again and recommend to others!

Rachel P. 
Rating:
4.0

Customer did not leave a comment.

Kim W. 
Rating:
4.0

Customer did not leave a comment.

linda J. 
Rating:
3.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer service was excellent & friendly.

JEFFERSON M. 
Rating:
4.0

Customer did not leave a comment.

Andrew Z. 
Rating:
5.0

You are very helpful and very polite and courteous employees!!

MARGIE S. 
Rating:
5.0

The staff is always nice and helpful here. They didn't have what I need a few weeks ago and I had to go somewhere else in town to get one. The other place was terrible and I would never get one from them again at Stevenson Ace. They are horrible. I will only use the Darlington Avenue U Haul.

Heather G. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

They were all very nice. And the service was great. I would send everyone i know there.

Bernice H. 
Rating:
5.0

You make it so easy. Don't change a thing!!

Jessica B. 
Rating:
5.0

Upgrade the uhaul software. The employee had difficulties with the website or software. Other than that our experience was great and the employee was wonderful!

Colleen E. 
Rating:
5.0

We were very glad to be able to switch drop off locations, to be closer to where we were staying. Everyone was super friendly & helpful at both locations.

marsha D. 
Rating:
4.0

Customer did not leave a comment.

Heather W. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Nick D. 
Rating:
5.0

Nothing. Service was friendly and transaction was seamless.

Marie C. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
3.0

Customer did not leave a comment.

DONITA P. 
Rating:
5.0

There nice people and easy to talk too

william C. 
Rating:
5.0

Not much really. The printer at the counter wouldn't print out my receipt while I was there, but I got the emailed receipt, which was fine by me.

John S. 
Rating:
5.0

Everything was perfect!

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Na

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Jo C. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

U Rent It Center always has a great and friendly staff. All equipment ready and checked closely before leaving.

Trevor S. 
Rating:
3.0

You can improve by putting in the right city for drop off. I had to pay a fee (which no one could seem to tell me how much fee was) or drop off to a location that was an 1 hr15min away from my house. Uhaul Arkansas is bullshit and needs some overhaul in customer service.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Bertha F. 
Rating:
5.0

everything I have rented has been high quality, people very helpful!

dave B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Nothing! Paula was great!!! Enjoyed her working with me! Sincerely, Linda

Linda H. 
Rating:
5.0

Always friendly and great trucks! We love renting here!

JESSICA R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Lady at the counter was very competent and friendly.

Matthew O. 
Rating:
5.0

Customer did not leave a comment.

Kyler B. 
Rating:
4.0

Customer did not leave a comment.

Emily C. 
Rating:
5.0

Excellent customer service !! Can't say enough good things about the service that was received.

Anna D. 
Rating:
5.0

Customer did not leave a comment.

Britt B. 
Rating:
5.0

Customer did not leave a comment.

Jessica G. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

Customer did not leave a comment.

Ralph I. 
Rating:
4.0

The pickup and return process on the app or web site could use alot of work. When returning the rental I went to the app and followed each step and it would kick me out of the app and take me to the web site and then I was not able to submit my picture with the odometer reading and gas level. Call back and trying to get ahold of someone had very long waits.

Rob S. 
Rating:
4.0

Customer did not leave a comment.

JEREMY O. 
Rating:
5.0

Excellent service and very nice!

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Roberta C. 
Rating:
5.0

Customer did not leave a comment.

Rachelle R. 
Rating:
5.0

Don't think there is anything that could be done better. Quick in and out of the office and was given all info necessary to rent the truck.

Corey W. 
Rating:
3.0

The moving service I got through uhaul was 7 hours late and won't refund me!

Scott K. 
Rating:
5.0

She runs a grea I have used her location several times through the years and I am always amazed at her professionalism and customer service.

Jason N. 
Rating:
1.0

My card was overcharged by $76! The rental place or the U-Haul customer service person could not give me answers as to why I am still waiting for it to be put back on my card

Tiffany M. 
Rating:
5.0

They were every friendly. I would recommend them to my friends

LaVonne B. 
Rating:
5.0

u-haul.com reservations is junk. Sent me to a location without a truck and my order number never showed up correctly even in your own computer system. This location, in person, fixed it wonderfully!

Clayton H. 
Rating:
5.0

Customer did not leave a comment.

Carmen B. 
Rating:
5.0

Customer did not leave a comment.

Cameron M. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Nice employees at this location. They take care of the customer.

CJ A. 
Rating:
5.0

The pickup side was excellent and the staff was as professional as they always are. But the truck's door got caught on something and we had to remove everything and take the truck back. Also, we had been told that the storage unit in Greenwood would be on the first floor. It was not, which meant that I had to find a location that I could store my things … the movers waited with me for 2 hours as I called around and finally got a place - Public Storage which couldn't have been nicer. Uhaul caused me to spend $500 extra dollars in wasted time, gas and resources - it's been a terrible experience.

Jeannine L. 
Rating:
3.0

Be more organized on where to place the units.

trevor C. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Tom R. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK S. 
Rating:
5.0

Very friendly staff. You are doing everything great!

Pamela V. 
Rating:
5.0

She was nice, more than accommodating

Bert E. 
Rating:
5.0

Customer did not leave a comment.

Connie M. 
No reviews have been submitted for this location.

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