Customer Reviews for U Pack N Move
(U-Haul Neighborhood Dealer)

909 reviews

975 SW 71st Ave   North Lauderdale, FL 33068

(954) 720-1067

Office Hours

  • Mon-Sat: 8 am–5:30 pm
  • Sun: 8 am–12:30 pm

Services at this Location:

Contact Us

(954) 720-1067

975 SW 71st Ave
North Lauderdale, FL 33068

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5:30 pm
  • Sun: 8 am–12:30 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Storage facility not up to standard not safe to return vehicle at nite.

Heinrick duberceau 
Rating:
5.0

Send new hires for training to Roger. He knows this business well.

BRUCE COVELL 
Rating:
5.0

Everything is ok

jagdesh sumaroo 
Rating:
5.0

Customer did not leave a comment.

GARFIELD JOHNSON 
Rating:
5.0

Customer did not leave a comment.

winsome reid 
Rating:
5.0

My only complaint is I was moved locations way out of my way to pick up the trailer.

Casey McDonough 
Rating:
5.0

Was greeted outside for the return of the truck. He had me checked in and I was on my way within 10 min. Very convenient

Lucille Inglis 
Rating:
5.0

Customer did not leave a comment.

Gustavo Aquite 
Rating:
5.0

Customer did not leave a comment.

Ebony Etheridge 
Rating:
5.0

Customer did not leave a comment.

jorge montano 
Rating:
5.0

Customer did not leave a comment.

Joshua Rojas 
Rating:
5.0

Everything was good and professional! Good customer service!!

PAULETTE LEWIS 
Rating:
5.0

Customer did not leave a comment.

ENOCH HODGE 
Rating:
5.0

Customer did not leave a comment.

William Dearmas 
Rating:
5.0

Customer did not leave a comment.

mireya leon 
Rating:
4.0

The drop off location personnel was extremely helpful and professional. After receiving poor customer service from the pick up location , I was glad that I had a better experience with the return .

randy cesear 
Rating:
5.0

Customer did not leave a comment.

Eddie Jones 
Rating:
4.0

Customer did not leave a comment.

Owen Douglas 
Rating:
5.0

Customer did not leave a comment.

SHARLAINE NEWTON 
Rating:
5.0

I was 100% satisfied this is the best location I have ever been ,excellent customer service clean and organized.

Yvonne White 
Rating:
5.0

Customer did not leave a comment.

Samantha Alexandre 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Maestre 
Rating:
5.0

Customer did not leave a comment.

Marie Carthia 
Rating:
5.0

Customer did not leave a comment.

ANTHONY TOKAN 
Rating:
5.0

Customer did not leave a comment.

Gregory Davis 
Rating:
3.0

Customer did not leave a comment.

Dixie Williams 
Rating:
5.0

Great service and excellent equipment.

david Foster 
Rating:
5.0

Customer did not leave a comment.

Andrea Berube 
Rating:
5.0

Very friendly and efficient. Even gave me an extra day for free. I would like if they had notified me that I had to stop through the weight station leaving Florida since they knew I was dropping it off out of state. I was pulled over (not ticketed) for not stopping.

tanner grindel 
Rating:
5.0

Your staff has excellent public relations skills just keep doing what you are train to do and every visit will be joyful one thanks 👍

Barbara Johnson 
Rating:
5.0

Customer did not leave a comment.

Roseann Casale 
Rating:
3.0

Shortly after beginning my drive the check engine light came on. I pulled over to the nearest uhaul location and was advised to buy 3qts of engine oil and refill on my own. I rented this truck for a cross country move and feel that it should have been serviced and taken care of prior to my drive. This put me in a bad spot because I was hyperfocused the entire trip on the vehicle running smoothly.

CHRYSTAL HARDNEY 
Rating:
5.0

Customer did not leave a comment.

Marisol Mejias 
Rating:
5.0

Customer did not leave a comment.

orlando desrosiers 
Rating:
5.0

This location is great. The gentleman that’s here is a big help and very professional.

Shiva Samlalsingh 
Rating:
5.0

Very pleasant to work with. We rented trucks a few times and will be back to rent again.

wilma Smith 
Rating:
5.0

Fantastic experience. This was handled by Robert at the North Lauderdale location. He was friendly & professional & I would not hesitate to recommend him to anyone needing to use U-Haul services. 1st class service!

hewart barnett 
Rating:
5.0

Nothing

Ralph Roberts 
Rating:
5.0

Customer did not leave a comment.

NARESH CHATOO 
Rating:
5.0

Customer did not leave a comment.

Alonzo Ramires 
Rating:
5.0

Customer did not leave a comment.

Desiree Barnes 
Rating:
5.0

Very good service from the guy who did help me out Nothing to complain about him thank you

RENAUD INONME 
Rating:
5.0

Customer did not leave a comment.

WINSOME JOHNSON 
Rating:
5.0

Customer did not leave a comment.

LEONA McCall 
Rating:
5.0

The best place for reliable u-haul rentals. Robert runs a tight shop

GLENN CATAPANO 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH Guevara 
Rating:
5.0

Customer did not leave a comment.

Stephen Akins 
Rating:
5.0

The wheel on the truck is a little off balance. But other than that the truck was wonderful.

WANDA Maloney Jr 
Rating:
5.0

All is good

Frisca Saint Rosaire 
Rating:
5.0

Customer did not leave a comment.

Michael Boreland 
Rating:
4.0

Very helpful with working with me.

HENRY SELLERS JR 
Rating:
5.0

Customer did not leave a comment.

jesus Castano 
Rating:
5.0

Customer did not leave a comment.

Jasmine Palmer 
Rating:
5.0

Check in and drop off both excellently served

Guisseppe Saponeri 
Rating:
1.0

Terrible unprofessional Jamaican agent.Hang up on customer service severally.Road blocked off for days on rock Island to ger into plaza as well.Problems with is old truck and they extended for an additional day and he starts to sent driver license all over the place for no reason.Then got nerves sending private information to the driver emailed that was never on contract at all.Very agent & very disrespectful .Nasty 🙄 and unprofessional.No remorse for emergency or well being of customer information.The person whose drivers license used is not the person paying.He only put it on filed to drive the truck.Yet,he starts to send wrong information all over the place, no respect for HIPPA LAW AT ALL.Very disrespectful,unprofessional want to be owner under a contract with UHAUL AND VIOLATED ALL UHAUL POLIES AND STATE HIPPA LAW.THEN LEAVING THE BUSINESS BEFORE STATED TIME STAMPED ON DOOR FOR 5:30PM. HE LEFT ON 5PM WHEN BUSINESS HOURS STATED 5:30PM.CUSTOMER SERVICE MOTED EVERYTHING. HE GOT A CARD ON FILED .PLUS $100 YET HE WAS VERY UNPROFESSIONAL WHEN THEY CALLED TO EXTEND THE TRUCK.THEN, HE LEFT SO HE NO GET TO CLOSED OUT THE TRUCK ON TIME FOR 5:30PM.VERY UNPROFESSIONAL,AND RUDE.

d hilton baptiste 
Rating:
5.0

Customer did not leave a comment.

jason murphy 
Rating:
5.0

I love renting from this location because Great customer service and Very professional

Lunide Guillaume 
Rating:
5.0

Nothing Robert is a Excellent Manager he goes above and beyond for the customers he is very attentive and a very nice person happy holidays.😁

juan moyett 
Rating:
5.0

We continue to go to this location because of the great service that we receive. Rep is knowledgeable, friendly and always pleasant and helpful.

Christian Lesroy 
Rating:
5.0

Customer did not leave a comment.

MIGUEL FERNANDEZ 
Rating:
5.0

Thanks Robert, will not hesitate to recommend you to anyone,

WINSOME JOHNSON 
Rating:
5.0

Nothing, The Uhaul rep was very nice, understanding and reasonable.

judith esty 
Rating:
5.0

Customer did not leave a comment.

Geovany Silva 
Rating:
5.0

We needed a truck right away, called U-Haul and they set us up at the North Lauderdale location. It was a pleasant experience. Very professional and organized. Returning the truck was a breeze, no wait and very pleasant. I would highly recommend this location.

wilma Smith 
Rating:
5.0

Professional , fast , clean , no stress I would definitely be back

Reiniel Soto 
Rating:
4.0

Five star ⭐️

Ennio Piva 
Rating:
5.0

Customer did not leave a comment.

chadane beckford 
Rating:
5.0

None

Cliveus Gordon 
Rating:
5.0

Customer did not leave a comment.

Michael Boreland 
Rating:
5.0

Better lighting in the rear parking lot

Yves Romulus 
Rating:
5.0

I can use an arm rest next time but other than that, I would recommend this location every time. Best customer service I've ever experienced. In and out, you could say...

Jessica Roland 
Rating:
5.0

This location was not the original location where i reserved my 26’ truck. The day before i was to pick up my rental from a location 1 mile away, I was informed that the location did not have a truck available for me and that i would now have to drive 30 minutes to this new location to pick up the truck. This was very inconvenient for me. Additionally, i reserved 48 moving blanket. The North Lauderdale location only had 24 blankets and i had to go to a second location to pick up the remaining 24 blankets. Again, inconvenient.

William Jepsen 
Rating:
4.0

Customer did not leave a comment.

William Barber 
Rating:
5.0

Always an excellent experience here.

AMANDA Simmonds 
Rating:
5.0

I have been a customer of u-Haul for many years, and I have to say my experience with U Pack Neighborhood Dealer is always the best. My truck was perfectly clean and ready to check in and out, and it was done in 5 mins. I like the fact that this store is fully stocked with any packing supplies you need. The staff is always friendly, and always have a smile on their face, and the best part is that they go out of their way to provide you with a great service! This place is my preferred rental center.

Beverly Armstrong 
Rating:
5.0

Everything was satisfactory

Yvonne Daniels 
Rating:
5.0

Great

philome jean froncois 
Rating:
5.0

Customer did not leave a comment.

Alden Lloyd 
Rating:
5.0

Customer did not leave a comment.

CARLOS CARRILLO 
Rating:
5.0

GREAT SERVICE

JEAN AUBEL 
Rating:
4.0

Get landlord to fix walk outside back door, tree has lifted a section severl inches. Not safe.

David Charland 
Rating:
5.0

Nothing is wrong

Kenneth White 
Rating:
5.0

Customer did not leave a comment.

Veronica Daye 
Rating:
5.0

Customer did not leave a comment.

Dady Jean-pierre 
Rating:
5.0

Customer did not leave a comment.

KERVIN CIUS 
Rating:
5.0

None

dolores mahabir 
Rating:
3.0

Area where truck was parked is dark. The lock for keys was hard to open.

Jerry Kingsbury 
Rating:
5.0

Customer did not leave a comment.

elmaria thompson 
Rating:
5.0

Customer did not leave a comment.

Andres Trejo 
Rating:
5.0

Customer did not leave a comment.

Christopher Zima 
Rating:
5.0

The trailer worked flawless this time. Last year we had a bearing problem that required getting a replacement trailer. This year all was good from a vehicle POV. I was running late for my pick up and was upset that the reservation was cancelled almost immediately. I had to go to a much further location for a pick up. From my last experience, I would have gotten a call about my pick up. The new location, even though it was far from my location, they were friendly and expedient.

Alex Marron 
Rating:
5.0

Customer did not leave a comment.

Merlyn Thermidor 
Rating:
4.0

The only thing I didn't like was the drop off in the back of the building and have to walk all the way around to To retrieve my car otherwise, service was grand.

Marcel Coutu 
Rating:
5.0

Very friendly staff. Very clean place. They explain everything very well.

libia Barco 
Rating:
5.0

Customer did not leave a comment.

JOSE MONTERO MORILLO 
Rating:
4.0

Customer did not leave a comment.

steven jiran 
Rating:
5.0

Customer did not leave a comment.

Kristina Clark 
Rating:
5.0

Customer did not leave a comment.

Jebari Jackson 
Rating:
5.0

Good Service. Thanks

alex caicedo 
Rating:
5.0

Great customer service highly recommended

jean charles 
No reviews have been submitted for this location.

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