Customer did not leave a comment.
Jean S- Florida FL
- North Miami Beach
- 33162
Customer Reviews for U-Haul of North Miami Beach
2269 NE 163rd St
North Miami Beach,
FL
33162
(Corner Of Biscayne & 163rd St, West of the railroad track)
(Corner Of Biscayne & 163rd St, West of the railroad track)
Services at this Location:
Contact Us
2269 NE 163rd StNorth Miami Beach, FL 33162
(Corner Of Biscayne & 163rd St, West of the railroad track)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 3.0
Hire new staff
SHARON C- Rating:
- 3.0
Customer did not leave a comment.
George F- Rating:
- 5.0
Customer did not leave a comment.
Joy L- Rating:
- 2.0
Clerk is unfriendly and not answering questions. Just talking without listening. Took too long to drop off.
Garrett G- Rating:
- 5.0
Customer did not leave a comment.
Marcelo S- Rating:
- 5.0
Customer did not leave a comment.
ANDREI Z- Rating:
- 5.0
Customer did not leave a comment.
Liliana C- Rating:
- 5.0
Customer did not leave a comment.
Humberto O- Rating:
- 5.0
The young lady working the front desk was amazing, she had three different customers at the same time
Manolo V- Rating:
- 5.0
Customer did not leave a comment.
Ivis s- Rating:
- 5.0
Customer did not leave a comment.
wilbert j- Rating:
- 5.0
Customer did not leave a comment.
Genesis M- Rating:
- 4.0
Good service.
Wilfrido V- Rating:
- 4.0
Just acknowledge the customers when coming in the building.
Camille H- Rating:
- 1.0
They told me everything ok when I returned the truck and then they charged me for gasoline when i added mentioned it and they check ok Then i saw invoice by email an there is a $70 extra charge I am waiting for a call for this investigation
Guillermo C- Rating:
- 4.0
Customer did not leave a comment.
JOSI M- Rating:
- 4.0
Customer did not leave a comment.
Claude P- Rating:
- 5.0
Level of gas when I received the truck was under 1/4
Maria A- Rating:
- 4.0
Customer did not leave a comment.
daniel c- Rating:
- 4.0
Customer did not leave a comment.
George F- Rating:
- 5.0
Customer did not leave a comment.
Roger G- Rating:
- 5.0
Customer did not leave a comment.
Reynaldo A- Rating:
- 5.0
Customer did not leave a comment.
menick d- Rating:
- 5.0
You guys was excellent
JONAS S- Rating:
- 5.0
Customer did not leave a comment.
Neil D- Rating:
- 5.0
Customer did not leave a comment.
lazaro m- Rating:
- 3.0
We dropped the trailer off after hours.
Eric E- Rating:
- 5.0
Amazing staff
Cindy O- Rating:
- 5.0
Ninguno muy bien
BENJAMIN L- Rating:
- 1.0
Customer did not leave a comment.
Peter C- Rating:
- 5.0
Customer did not leave a comment.
marvelle a- Rating:
- 5.0
Online system takes too long to verify. I was supposed to be in a truck at 10am. At 10:03 I was checking in but it took so long I had to go inside the store and by the time all was finished it was 10:55am. I lost an hour trying to get everything verified.
Jose T- Rating:
- 5.0
Customer did not leave a comment.
Marcelo C- Rating:
- 5.0
This was a very positive experience. This was not the location of my initial reservation but this change was necessary and thankfully they had what I needed.
Sharon B- Rating:
- 5.0
Customer did not leave a comment.
Michael C- Rating:
- 5.0
Mobile app service needs to be faster
Gabriela P- Rating:
- 5.0
Exelente
Duniesky A- Rating:
- 2.0
Truck only had 1/4 on the gas tank. rude employees at the front desk. Also Employees where not in the truck return area
Gustavo M- Rating:
- 4.0
This go to u-Haul in general not this location. Don’t make promises you can keep. If you’re going to give me a 20-foot truck, then give me a 20-foot truck. If it’s not available, let me know ahead of time so I can plan accordingly.
steven o- Rating:
- 5.0
Everyone was very friendly, efficient and extra helpful. Things went very smoothly, and the price was very reasonable. I was a little confused about the check out process where I had to take pictures of the truck, etc but a nice man working there helped me out.
Sheila S- Rating:
- 4.0
Customer did not leave a comment.
tyrone j- Rating:
- 5.0
Great
Russell C- Rating:
- 1.0
The trailer light didn’t work
Joseph R- Rating:
- 5.0
Customer did not leave a comment.
Jean C- Rating:
- 5.0
Great costumer serive the staff there rocks !!
Cindy O- Rating:
- 5.0
Customer did not leave a comment.
ALBERTO M- Rating:
- 5.0
Excelente servicio
Eduard V- Rating:
- 3.0
Customer did not leave a comment.
JULIE G- Rating:
- 5.0
I rented a small truck yesterday and as I retuned it at 5:35, I forgot 2 very important folders inside the truck. Unit TM1169R. Please help me recover them?
Leopoldo O- Rating:
- 5.0
All staff was great
David P- Rating:
- 5.0
Customer did not leave a comment.
Edwar G- Rating:
- 5.0
Customer did not leave a comment.
victor m- Rating:
- 4.0
The truck seats were dirty, sticky, and bad odor. Other than that customer service was very good.
Jose V- Rating:
- 5.0
Friendly staff, good suggestions
mark s- Rating:
- 5.0
Customer did not leave a comment.
Joseph C- Rating:
- 5.0
Customer did not leave a comment.
Antonio P- Rating:
- 4.0
Customer did not leave a comment.
George F- Rating:
- 4.0
Customer did not leave a comment.
RAFAEL U- Rating:
- 5.0
It was a great experience ! Five stars all around. The person at the desk was kind and professional, explain clearly my options, and worked with me on changing the type of vehicle based ok my needs. The team outside was also polite and I was able to feel the great environment they all seem to have created in working as a team.
Arnaldo F- Rating:
- 1.0
Be More honest with clients
Pavel G- Rating:
- 5.0
Customer did not leave a comment.
MARCKENSON L- Rating:
- 5.0
Customer did not leave a comment.
Bayardo B- Rating:
- 1.0
Van had roaches.
David D- Rating:
- 5.0
Customer did not leave a comment.
amir d- Rating:
- 1.0
i find it unacceptable that it cost me $226.58 to drive from Quebec to Florida, and then be charged $657.94 to drive from Florida to Quebec. This is difference of over $400.00. I find that the priced charged by Uhaul Miami was inordinate, especially given that I then had to pay to buy a safety pin that was not included with the trailer
leigh J- Rating:
- 5.0
Customer did not leave a comment.
Theresa M- Rating:
- 4.0
Customer did not leave a comment.
Franco C- Rating:
- 5.0
Customer did not leave a comment.
NONNA M- Rating:
- 4.0
Keep Melissa and Shirley on the payroll. They provided great service.
Ledrue L- Rating:
- 4.0
Customer did not leave a comment.
William M- Rating:
- 5.0
Customer did not leave a comment.
Mike A- Rating:
- 5.0
There needed to be more staff to ease the wait to be served
John M- Rating:
- 5.0
Customer did not leave a comment.
Nilgun C- Rating:
- 1.0
The light on the van's empty tire panel was on and the grumpy employee said the light was broken. As I was in a big hurry, I couldn't wait because with his bad mood he would do it reluctantly and make me even more late. How can you have a car in your fleet like that? Besides, it was a manual van and it smelled bad. In short, it was a bad experience.
Claudio A- Rating:
- 5.0
Customer did not leave a comment.
Pierre B- Rating:
- 5.0
Great customer service. Shawn & Mellisa helped me, I was a walk in and they were able to accommodate and walk me thru the process.
Roberta D- Rating:
- 5.0
The team did a one of the job they were very professional, and all the above.
Ziryell J- Rating:
- 4.0
Customer did not leave a comment.
Rene W- Rating:
- 5.0
Customer did not leave a comment.
Zipporah M- Rating:
- 5.0
Every one was nice
Phillip E- Rating:
- 5.0
Best UHAUL in all of Miami — maybe all of Florida. Great customer service, everything works the way it should. Super clean, professional and courteous.
Richard B- Rating:
- 5.0
Customer did not leave a comment.
ANDRE B- Rating:
- 5.0
Pascal was super quick and friendly!
Jeanne L- Rating:
- 4.0
Service has greatly improved compared to earlier years!
George F- Rating:
- 4.0
Allow full car rental experience from the app
IGOR P- Rating:
- 5.0
Thank you
Jorge S- Rating:
- 5.0
Customer did not leave a comment.
Daniela C- Rating:
- 5.0
Customer did not leave a comment.
JOHN B- Rating:
- 5.0
Customer did not leave a comment.
Raquel B- Rating:
- 5.0
Customer did not leave a comment.
Milinda M- Rating:
- 5.0
Great service it was a pleasure to do business with you
Lenita J- Rating:
- 5.0
Customer did not leave a comment.
Andrea M- Rating:
- 5.0
Melissa L was very professional and very knowledgeable great customer service .
Tekiva J- Rating:
- 5.0
Friendly, excellent service. Highly recommend going to this U-Haul location for the best customer service in South Florida.
Aaron L- Rating:
- 4.0
Customer did not leave a comment.
daniel s- Rating:
- 1.0
charged me for gas improperly and not the first time
MARC A- Rating:
- 1.0
The truck was unbelievably dirty, filled with insects and spiders everywhere, and smelled of feces. It was absolutely disgusting and I feel like I probably got some kind of disease while sitting in it.
Robert A- Rating:
- 3.0
The technician did a rush job. Thank God I inspected the vehicle before leaving the premises. There should be 6 bolts attaching the hitch to the vehicle undercarriage; there were only 5. The panel inside where the wire harness was connected was not put back into place. The wire harness was dangling. The technician who did the work was gone. I pointed out my findings to the assistant manager who rectified these issues. Buyer beware.
Joseph L- Rating:
- 5.0
Customer did not leave a comment.
Edyson R- Rating:
- 5.0
Customer did not leave a comment.
CRISTIAN M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Yelena Y | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Joel R | First Impressions- Rating:
- 3.0
Big shout out to Denise, she’s a gem. Always ready to assist in whichever way possible, even when she’s limping she’ll take the time out to walk with you to your unit. She’s a huge asset to the company reason when I stated with U-Haul this long. Thanks for all you do.
Tamesha L | Overall Experience- Rating:
- 1.0
Employees are not aligned with delivering a quality service. They have a terrible attitude. You system is not customer friendly; I had to go to a different storage in Doral (40 minutes away) and then back to the North Miami facility in order to store my items. Webpage (My account) does not register the current sotarge rental under my name, which makes it impossible to make an online payment.
Pedro H | Overall Experience- Rating:
- 5.0
Excellent staff, support, and management!
ADAM C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ashley R | Overall Experience- Rating:
- 1.0
Staff was rude and completely uninterested in helping customers. The young lady that helped me seemed like she was struggling to keep conscious and had little interest in being there. When we had an issue with the keypad to get in we were admonished by a very annoyed front desk worker who told us we weren’t using both keypads. The issue was no one told us there were two or that they needed to be used together or in what order. We were supposed to guess. When I asked if she could just check the code in case it was the code so I wouldn’t have to come back she said just use both keypads as though she couldn’t be bothered. It’s a good thing your business model is based on demand and need as opposed to customer service and sales ability. You’d be bankrupt and out of business otherwise
Joseph M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Danilo R | Online Move In- Rating:
- 5.0
Very Busy Place Tony was Wonderful !
Christina M | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
sabrina W | Overall Experience- Rating:
- 5.0
Big up Denise with her customer service skills. You are one of a kind. keep up the good work. Kudos to you.
Tamesha L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ARMAND E | Overall Experience- Rating:
- 4.0
Michelle was very helpful and very friendly. Thanks a lot.. Alexei
Alaxei K | First Impressions- Rating:
- 2.0
When we first arrived, we were told our storage locker was at another address completely (incorrect). Multiple times when we visited our storage locker we had to ask staff to move their car as it was blocking the loading door. 4 days prior to my storage unit expiring, I called their office, told the man who answered the phone that i would like to extend for another month, and he took my credit card number. A week later a woman called me and said my payment was overdue, and threatening me with late fees and lien fees etc etc. It turns out the man had only processed "the insurance owing on the first month" (~$10). I had been told upon original check in that this was included in my first free month. When the woman processed my 2and month rental payment, she charged me 2 lots of insurance. ******I would like 1 of these refunded please******
Curtis B | Overall Experience- Rating:
- 5.0
Thank you for the Great service -
Walter P | First ImpressionsAdditional Services at this Location
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