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Richard Ketchen | First Impressions
Customer Reviews for U-Haul Storage of Apple Community
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Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would especially like to highlight Ms. Devin Levesque at the Old Town, Maine UHAUL. She is an exceptional person in treating her clients; friendly, courteous, accommodating and everything else that is goodness. Sincerely yours, Robert Chaiken
Robert Chaiken | Overall ExperienceGreat experience! Easy to check in and use. Easily accessible and the move out process was very straightforward and quick. Definitely would recommend!
Nicaela R Giglia | Overall ExperienceNatasha was very helpful on the old town facility
Kimberly laplante | First ImpressionsGreat help from Natasha she was amazing helped me out so wonderful thank you!!! Old town facility!!!
Kimberly laplante | First ImpressionsFor many years we have been dealing with Ms. Levesque at the UHAUL Old Town office. She has excellence in all things; friendly, efficient, polite, tolerant, flexible. She even remembers us from previous years. She is a really wonderful person. Sincerely yours, Robert Chaiken
Robert Chaiken | First ImpressionsDevon was great
CHRISTINE TORREY | First ImpressionsI didn't get credit for the extra gasoline that I put in. I think you guys should credit people for gas if you customers accidentally put more than the required amount in. I'm very disappointed in your facility.
Lisa Tibbetts | First ImpressionsThe staff as always are amazing and friendly, the old town store staff really care about how they represent u-haul. You don’t find that in many places anymore. They really are an asset to u-haul. Thank you
KEVIN DIONNE | First ImpressionsRenting the storage unit and returning was super easy. I had friendly associates every time I came into your business! Definitely would use again and recommend!
Melissa Millett | Overall ExperienceHighly recommended
HARVEY STORMANN | First Impressionsvery clean, easy move in
Sarah MacDonald | Online Move InI found the facility easy to access by powered gate at times I need to visit. Directions were clear and direct to locate the specific unit. The cost is reasonable and helpful during changing home around. Will keep this experience in reference mode to others seeking storage for changes and life challenges. Thank you. Mary Hughes
MARY HUGHES | First ImpressionsLoved the ease of booking on line. I had to have a storage space quickly and I got one in minutes using your online site.
Pamela Dubay | Overall ExperienceThe staff are awesome and helpful
Delilah Beal | First ImpressionsVery friendly staff
Matt Levesque | First ImpressionsIt would be great if you were able to call the local phone number and really speak with someone instead of going all around in circles pushing different numbers.
Michael Breau | Overall ExperienceLove the space, just wish it wasn’t so expensive!
stevenson Sheppard | Overall ExperienceA great place to store my car, thank you
Robert Chaiken | Overall ExperienceWide drive between units. Easy access. Safe and secure. No worries
TORRI COLLINS | Overall ExperienceAlways treated nicely and service is very professional and helpful.
ralph nicola | Overall ExperienceWas very happy with the company I would recommend it to anyone who is looking for a storage unit would rent from you again if I ever need to.
Donna McAlpine | Overall ExperienceHad to fix a bracket on top of over head door, was catching one side of door so it wouldn’t close.
Ronald Trimm | First ImpressionsStaff was excellent to work with.. the place is very clean. The only drawback is that the storage rentals are getting quite pricey.
glen walker | First ImpressionsVery good experience. The only issue I had was that someone from facility was trying to force me to use there u haul lock.. if there not responsible for lost or stolen items, then you should use any lock u are comfortable with. Other then that it was a good experience.
George Sibley | Overall ExperienceThe people I dealt with were very professional but still had a personality that made them likable
Jim Vanwart | First ImpressionsManagement was amazing. Extremely helpful and understanding on everything. Will 100% continue business in the future
Jeremiah Graves | Overall ExperienceDevin could not have been more helpful, she really ensured that our entire experience was great from start to finish! And very helpful with all of our questions!
Penquis Cap | Overall ExperienceI have been storing my Subaru at the New Miflord location for many years during my overseas trip. I have always experienced the most efficiency and excellence of service. Thank you.
Robert Chaiken | First ImpressionsAlways get great professional service.
ralph nicola | First ImpressionsPerson that signed us up was GREAT! Very professional, friendly, and helpful. Giver her a raise!!
stevenson Sheppard | First ImpressionsI what to thank Devin, and the crew for nice personalities. I will rent again if I need storage. Thank you, Devin.
Larry Daigle | Overall ExperienceDevin in the Old Town office is fantastic!
susan reisman | Overall ExperienceDevin was very friendly, helpful and made the move-in process very easy.
Thomas Alberico | First ImpressionsCould never get ahold of the store about problems. I main gate was broke for months and was left open
Brody Border | Overall Experiencewe will be using you next spring 2023
Tim Krulikowski | Overall ExperienceOur unit - D11 had a leak in the ceiling and one bag was flooded and most of the clothes had to be thrown away. We were very lucky that was all that was ruined.
Melissa Ziemer | Overall ExperienceDevin is efficient and helpful, and just plain nice.
Nicholson Baker | First ImpressionsI went to rent a 10x30 unit and it didn't say it was rv parking until you get to the second part of confirmation in the email which in return I don't want the unit space at all. And I want a refund.
Lisa Harvey | Online Move InVery friendly. My only complaint was there isn't one closer to me. I had to travel 100 mi
Krzysztof Mailloux | First ImpressionsThis is my second year storing my camper here and I have to say it is amazing. Devin the manager always goes above and beyond to make it a smooth transition. The other staff are as well extremely helpful and always have a smile on there face. They are the best and I hope u haul acknowledges what they have for employees at the old town facility because they clearly represent you company in an outstanding way that is hard to find this day in time. See you next year. Kevin Dionne
Kevin Dionne | Overall ExperienceDevon was so proud of this facility and took care of my needs for me for my RV.
Jim Spencer | First ImpressionsCourteous staff very helpful!
Sherry Lacombe | Overall ExperienceI would rent again and recommend it to anybody thank you for your professionalism
Chris Averill | Overall ExperienceExcellent customer service.
BRIAN VIGUE | First ImpressionsDevin the manager was a beautiful smart young lady and deserves a raise.
Wayne McPhee | Overall Experiencereservation agent and the onsite manager were very helpful in accomidating my move in needs. I am 100% satisfied.
RAY OROSCO | First ImpressionsWe rented a storage space for our RV and assigned a space online. Although the process was very convenient, there was already something in the space that we were assigned. When calling UHaul to remedy the situation, I was told that "Yes, we have had this problem when attempting to rent that space in the past." I would imagine that there could be a better system for these situations, that would prevent this from happening. Maybe a printable placard that can be placed ina window etc, confirming who rented the space and which space that they were assigned? Then, a random censor of the spaces to ensure that someone ISNT using an unauthorized space?
Nicholas Huff | Online Move In* reserved unit online * primary residence is in PA * storage unit is in ME * sold ME cabin, & in process of moving from PA to ME, so was completely unfamiliar with this particular storage facility-however have used other storage facilities in the past. * getting into the locked facility after hours on a Sunday evening was easy, as was getting to and loading items into my unit. * PROBLEM came when leaving. I WAS ONLY PERSON in facility. It was dark. I’m a 53 year old female. * As I drove up to the gate, there was a large sign that read “to open gate after hours you need a gate remote. Gate remotes are available in the office” * Not having said gate remote, because it was never mentioned in my rental contract, I wholeheartedly believed I was locked in. * I tried in vain to call “customer service” twice—after 6-8 minutes (each time) of being on hold “because CSRs (on a Sunday evening) were helping other families” I hung up, and tried a 3rd time as if to make a reservation—which naturally (because money was involved) I got through to a live person! * I explained my predicament, and the woman who helped made some phone calls. A few minutes later the gate opened. * I told the woman, I was about to call the local police and give them my access code to enter on the other side to open the gate so I could get out. (At least I’m resourceful), and the woman said that would have been unnecessary! Really? So I should have just sat there all night?! Ok. * The next day I try several times to call the main facility to get the coveted “gate remote” only to be told by a condescending non-plussed, young man, that “gate remotes are not needed, you just need to drive up close and it will open automatically.” I asked well then why did the gate “magically” open for mr after being in PARK while on the phone trying to get help for over 20 minutes? He couldn’t answer. * Further, I said, if “You no longer use the gate remote because (as he said) people were “abusing the privilege?” Why don’t you change your signage to reflect that? You know for NEW customers who don’t know (or care) about past problems with supposed customers. * He just rambled on about how it’s a secure facility, and I had nothing to worry about!! Oh, except the part about how do I get out!! * NOT a good first impression. Hence the poor review. I realize these comments are final. I used to train staff in proper customer relations for Fortune 100 companies. As you can see I TRIED to contact the facility multiple times. When I did I got less than decent customer care. Calling again to “discuss” would be a waste of time. The TRUE measure of customer service comes BEFORE the criticism, not after. After is just placating, it’s not legitimate.
Lori Kruczek | Online Move InU-Haul has the nicest employees!! Apple Community Storage is the best!!
EDWARD N ROBERTSON | Overall ExperienceThe 7x26 are super roomy, weather proof and an ingenious idea. I rented a 26ft truck to move my stuff backed up to unit and off-loaded into the same configuration. Super access and safe!!
Paul Downing | First Impressionshad from 11-17-2018 till 9-19-2021, in most of the time was great till i tried giving notice. tried your so called auto phone line with new payment method and to leave my notice. That never got done. not only that but took the old amount from checking and never called me to say they didn't get full amount and charged me a let charge. that was straighten out. but still had to give another 30 day notice. this time i did it in person and in written notice.
Shawn Condon | Overall ExperienceGoing to actual store is a excellent experience. This is my third years dealing with uhaul storage. But when you call on the phone gg or assistance not so much. I should be able to accomplish what I need when I call....NEVER A GOOD EXPERIENCE. I always have to go in and they say you know you can call. Yes I know but the service over the phone creates a poor experience in the presence of store. Total opposite
Suzanne Harrell | Overall ExperienceEverything was great, great location and staff was helpful and friendly.
aaron debeers | Overall ExperienceI had no issues with the storage facility however when I went to clean everything out, I had made a reservation for a 26' truck and when I got to the uhaul office I was informed that they only had a 20' truck available. I had made the reservation 2 weeks in advance. No one called me prior to or emailed me to alert me that they didn't have the size truck I needed which caused major stress, not to mention disappointed and frustrated that I wasn't getting what I had reserved for my move. The girl at the desk tried helping and helped offset the rates but still....better communication would've been greatly appreciated and necessary.
Angela Gray | Overall ExperienceDevin was always helpful and pleasure to work with!
Frank Anderson | Overall ExperienceFacility said it was fenced in and it wasn't. They don't answer the phone no one is ever at the location bathroom. Is always a mess
Joseph Dunay | First ImpressionsThe day I went in they where extremely busy and the staff where running but I was greeted by the two girls working one being the manager with a smile and asked how I could be helped. The staff where going above and beyond to help me and others with their needs. Thank you for great staff and clean facility. The manager Devin was amazing.
Kevin Dionne | Overall ExperienceDevin was a pleasure to talk to and she performed her job very well.
Doug Britton | Overall ExperienceConvenient location and friendly staff
ZACHARY WILLIAMS | Overall ExperienceMade reservations with call center, asked if I had to leave a card and she said no I can give it to the person in the office when I arrive. When I arrived after an 8 hour drive, I called the local office and they only saw it as a quote. The very helpful representative, Devin from one of the local offices near Milford ME, informed me that they don’t staff the location I was at and they did not have the size storage unit I requested. Devin was phenomenal and got me into a storage unit with no inconvenience to me. You should promote Devin and fire the call center representative.
Domenico Carbone | First ImpressionsBoth ladies couldn't have been more friendly & helpful.
RICHARD LEFEBVRE | First ImpressionsI wasn't expecting a mouse trap in the storage unit.
susan reisman | First ImpressionsDevin & her team are great! Always helpful! Devin goes above and beyond to make sure things are good!
Sherry Jackson | Overall ExperienceI dealt with the manager Devin Levesque, i was met with a smile and was willing to help. I watched her with other customers and he smile and helpfulness was true. You don’t see that in many people anymore. I will recommend this u-haul to my friends because of her and her knowledge of her job.
Kevin Dionne | First ImpressionsEase of renting is a must for me. It's a good feeling of security to know my belongings are safe.
Samantha rose | First ImpressionsDevin is incredible.
Anthony Vallant | Overall ExperienceThe staff was great, friendly, and knowledgeable, both on the phone and in person. They made the whole experience easy and painless.
Sergio Batista | First ImpressionsManager is professional and courteous!
James Trainer | Overall ExperienceAverage rating is because I reserved at the Orono location starting May 1. Since I did not arrive for the paperwork until May 5, my unit was switched to a far less convenient location in Milford. I was given no notice this would happen. If I had known, I would have done the paperwork and made my payment on or before May 1. IF THIS IS YOUR POLICY YOU NEED TO MAKE IT KNOWN WHEN RESERVATIONS ARE MADE. At a minimum, you might have offered me some discount or other "comp" to make up for your service lapse in not giving notice of the location switch policy.
James Cavo | First ImpressionsThe service was great for storing my vehicle at the Apple Community location. The staff was exceptionally helpful and got me access to my unit with no issues at all when I flew in from Idaho to collect my vehicle. I would highly recommend their facility to anyone in the area.
Michael Johnson | Overall ExperienceThe locker was only 10x9 while advertised as 10x10. This gave me that squished burger at drive through feeling. Not the end of world, but I felt a bit cheated.
Matthew Florey | Online Move InVery helpful friendly employees.
Donald Glidden | First ImpressionsGood people to work with . Thank You for all you done for my wife and I !
ricky savoy | Overall ExperienceStorage units were clean and well maintained. Devin Levesque was a pleasure to work with. She and her staff were always pleasant and professional.
Raymond Antunes | Overall ExperienceDevin was very helpful and getting the unit was very smooth. Great customer service.
Thomas Graffam | First ImpressionsDevin is friendly and extremely easy to deal with.
Gail Vickerson | First ImpressionsVery helpful when we moved out of state, easy to use and communication is great.
Nina Williams | First ImpressionsDevan was very proficient and terrific to work with.
Doug Britton | First ImpressionsWill be so helpful storing our camper instead of hauling it back to presque isle each time!
Julie Tucci | First Impressionsgreat service, courteous staff, this is the place for your long-term storage needs!
Rusty Brown | Overall ExperienceEverything about the experience was first rate. Thank you to the staff for all their help
James Goodness | Overall ExperienceStaff was excellent
KEVIN BLAIN | First ImpressionsVery easy and quick to move in
Jaime Gray | Online Move InDealing with my local uhaul office was great. Very friendly and helpful. Your customer service line is horrendous, I tried to book my unit online and it charged me 3 times. The lady on the phone took almost an hour to fix it. THEN she asked me if I wanted to book it over the phone and booked me a unit twice the size of what I asked for! It may have been an off day, but it was ridiculous to have to deal with as a paying customer. I almost decided to spend my money elsewhere after that.
Bailey Bowman | First ImpressionsOur storage experience was great. Absolutely no issues.
Doug Crosby | Overall ExperienceI have rented a storage bay for winter storage of my car every year over the past 5 years. In each case, this facility has been excellent. The space is clean and easy to access, the staff are really helpful and pleasant, and the price is reasonable for what I am getting. I'd recommend them highly.
Mark Wells | Overall ExperienceDevine is a great asset to your company. Very gracious and friendly. Everything exceeded my expectations. Thanks
andrew funaro | First ImpressionsVery good all around.
Wiliam Michaud | Overall ExperienceThe entire experience from ordering to pick up all of the above was AMAZING.
Suzanne Harrell | First ImpressionsI use u-haul every year to store my car for 4 months when I go overseas. This year I had to come back 2 months early. My prepayment of those 2 months was refunded. Thank you to a great company.
Robert Chaiken | Overall ExperienceI traveled quite a distance I paid people to move my stuff I was exhausted cold tired when I got to the storage unit that they rented me it had a big paddle lock on it when I had been told that it was free and clear and I could just put my stuff in it and lock it with my own lock it turned into be a two hour fiasco with the people that were waiting to put my stuff in me and my mother freezing it was just a big mess up big big mess I had to Make phone call after phone call until I reach someone they could give me another unit in the same facility area and then when I went to rent it and I have been told one price and when I got there it was like $40 more no I take that back $50 more and I didn’t have a choice
Tammy Haskell | First ImpressionsThe staff were always very helpful. I would highly recommend.
Lisa Pardilla | Overall ExperienceThank you for the service!
Ricardo Molina | Overall ExperienceThumbs Up!
George Ash | First ImpressionsShe is so cute
Ricardo Molina | First ImpressionsAll of the staff I dealt with were extremely pleasant. Their services were critical in making my move go smooth. I can not say enough good about the whole team.
Stephen LaFaflamme | Overall Experiencefast, friendly, accurate and efficient
Rusty Brown | First ImpressionsGreat staff and facility!
Mike Junkins | Overall ExperienceVery satisfied with the facility
Richard Sides | Overall ExperienceAlways professional and courteous. A pleasure to deal with. Main store and unit were exceptionally clean.
Patty Hesseltine | Overall ExperienceDevin was just excellent -- very professional and efficient. Keep up the good work!
KHUSRO KIDWAI | First ImpressionsHad an issue with a wiring install at Oldtown u haul in Stillwater, but had it corrected in Bangor at the Hammond st u haul. Other then that very good people and manager Devon was very helpful.
George Sibley | Overall ExperienceNever a local person when you call so when they tell you that someone will be there, they wont.
Bill petterson | Overall ExperienceMy experience with the rental process was excellent.
Doug Crosby | First ImpressionsCould never get thru to either facility when had problems/ questions. Go to closer facility unable to help. Staff very rude and would not give free month like advertised. Very user unfriendly!!
Tabitha Gagnon | Overall ExperienceThe manager was very knowledgeable and professional, offered guidance to the size unit I would need as I sold my house and was getting ready to purchase another. Thank you very much.
Brian Stoyell | First ImpressionsSuper friendly and helpful staff!
MONICA MITCHELL | Overall ExperienceBe sure you are getting the actual location and NOT the call center!
Bill petterson | First ImpressionsAbsolutely horrid service. We could not get into our unit due to ice build up. We were locked out numerous times even though the rent was paid. The gate was always open.
Sarah White | Overall ExperienceAs expected
Malcolm macdonald | Overall Experiencereal well liked and friendly . thank you
John gibson | Overall ExperienceThe main office does not communicate with the local one. We took our camper out of storage on May 20 and called the number we had on file. We got charged after we took the unit out of storage.
Stanley Gomm | Overall ExperienceThis has been the worst experience I have ever had. I had my storage unit for 5 years and when Uhaul took over I had so many problems. constant payment issues, constantly having to call. horrible.
TORI WILLEY | Overall ExperienceDevin was a great help, she made my move go without a hitch, Devin gave me a choice of locations, Old Town, Milford or their new storage on Kelly Road in Orono for my storage needs. Thank you Devin
dave Martin | First Impressionsit was quick and easy
Manley Lyons | First ImpressionsThey made it quick, easy and efficient
Malissa moore | Overall ExperienceGreat C/S
Enrique Dearmas | First ImpressionsThere was a lot of people waiting when I first went in to rent the unit but when I came back later check in was fast and pleasant.
Malcolm macdonald | First ImpressionsI would certainly go back to UHaul for future storage needs
Al Smith | Overall ExperienceAll my answers were answered when I came in to require about a storage
wanda fisher | Overall ExperienceHelpful staff. Good customer service.
Farris Aurelius | First ImpressionsThank you
Brendan Turcott | Overall ExperienceThis is the most horrible crooked lying company i have ever experienced. I would never ever send my worst enemy to uhaul storage. I made contact with them weeks in advanced to be lied to and betrayed
Brittany Levesque | Overall ExperienceThank you for everything. See you in spring.
James Parker | Overall ExperienceGreat friendly staff, great location and easy access to my unit. :)
Nicole Fields | Overall ExperienceVery positive experience. Helpful and friendly staff! Thanks.
Karla Harkins | Overall ExperienceBest experience i have had with uhaul.
Tasha Lawrence | Overall ExperienceEverything went well and as expected.
heidi shorette | Overall ExperienceGreat experience! Super helpful and friendly employees. The premises are always clean! Rarely staff at this address, but I can always contact Old Town.
Jeanne Shaw | Overall ExperienceVery helpful Place was very clean and easy to get to from Umaine
Alison Bessette | Overall ExperienceConvenient location, clean
Celia Street | ReservationGreat and helpful staff!!
Julie Hagan | Overall ExperienceJust great. No problems. Thanks for your help.
SUSAN AND DONALD PIERCE | Overall ExperienceThe unit had not been cleaned prior to renting it to me. There was trash strewn about it and lots of mice droppings throughout it. I had to move to a different unit, which was inconvenient.
Kristen Aiello | Overall ExperienceThis is a great facility. Have used it twice, once for all our furniture, using two large units and this time for outside storage of a camping trailer. Thank-you.
PAUL MILDRED CAGGIANO | Overall ExperienceThis is the third time that I've used the services of U-Haul storage in Old Town, and this year in Milford. Each has been a great experience, with clean stalls and excellent support from the staff.
Mark Wells | Overall Experience