Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The woman who assisted us was courteous and professional.
Virginia Gourley
Rating:
5.0
The Fairbanks staff was great…friendly, accommodating. In fact, I found this to be true of all UHaul people, both in Florida and Alaska. Wonderful company!
Ted Decorso
Rating:
5.0
Customer did not leave a comment.
HERMAN WASHINGTON
|
First Impressions
Rating:
4.0
I live in anchorage and our sole purpose is to come up for the events at the Carlson center. They always end on Sunday at 5pm and you all close at 5pm. We need to be able to put our items back in the storage after the event before we head to the airport. Even if you could close at 6 just for us to access our storage unit, that would be great. They announced several times that they don’t want anyone to move out before 5pm because it creates a safety issue for the patrons. As much as I like your facility, this may not work for us. We need to be able to rent a unit for at least 2-3 years. Please let us know if you can work with us
Crystal Grayson-Darko
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tatiana Gillens
Rating:
1.0
Rented a 26’ truck for moving. Was told I get a storage unit for 1 month on the website it never said it had to be at the place I rented the truck at.
Austin Zahara
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chyan Lester
Rating:
5.0
Customer did not leave a comment.
Karen Post
Rating:
4.0
Customer did not leave a comment.
Amanda Lore
Rating:
5.0
Customer did not leave a comment.
Christine DeKuiper
Rating:
5.0
When I rented the 10x10 online it didn’t specify it was actually 2 5x10 units separated.
Also their was an empty 5x10 next to one of the separated units however the manager on site couldn’t change the units so I could have two units side by side because the rental was made online.
This makes their ability to give optimal customer service.
John Fisk
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosemary Krize
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer Hancock
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nancy Miller
Rating:
3.0
Customer did not leave a comment.
Jorge Martinez
|
First Impressions
Rating:
5.0
Fantastic!
christine grabowski
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathy Marley
Rating:
3.0
Having to provide two contact references that are called before being able to rent a vehicle is unacceptable. I will not go through that again.
steve lanese
Rating:
5.0
The van exterior was very dirty and the cab was also dirty. The radio was not working. The employees were very good and professional.
David Rockney
Rating:
5.0
Service exceeds expectations. When the original appointment needed to be delayed due to one of the parts being back ordered I received a call to avoid a needless trip. On the day of the rescheduled appointment, the hitch installation was completed timely and the installer clearly showed me how it was installed and answered my questions.
Carl Horn
Rating:
4.0
Customer did not leave a comment.
David Moreno
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Moreno
Rating:
5.0
Mr. Riddle was super pleasant and helpful. He really did make our day much more enjoyable. Thank you.
Clem Campbell
Rating:
3.0
Customer did not leave a comment.
Stanley Phillips
|
First Impressions
Rating:
4.0
Someone needs to be at the counter AT ALL TIMES! Customers should not have to wait for employees to return from outside.
Joseph Chmielowski
Rating:
5.0
Customer did not leave a comment.
Alesia Pharms
Rating:
4.0
Customer did not leave a comment.
Richard Polzin
Rating:
4.0
The U-Haul was covered in snow and not warmed up even though I arrived at the start of my appointment. I did not have anything to get the snow off (no brush in U-Haul) so I had to use my hands.
DAVID BOZARD
Rating:
5.0
The staff that helped me was very professional and knowledge about what he knew explained to me everything that I needed to know asked me if I had any questions was very helpful throughout the whole experience.
CASANDRA MUSTOVICH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Louis Thompson
Rating:
5.0
Customer did not leave a comment.
carey halnier
Rating:
5.0
Excellent staff on hand. Professional and very helpful. Phones get answered quickly. They help you even when it’s -40 outside. They are the kindest individuals I have worked with at any uhaul across the USA. You should be proud of them. They are also good at sales. I also bought I few things for my trailer hitch. Will come back to get accessories this summer.
Maria Katleba
|
Overall Experience
Rating:
5.0
Wonderful people and the equipment in great condition.
Raquel Acevedo Mujica
Rating:
4.0
The tires were slipping on the highway. When I accelarated, the car use to get a tank slapper and it was generally just too scary to drive for the most part. I think they should update their vehcicles to either newer models or do some maintenance on the current older ones that really need it.
The previous van I had rented last year didn't have such issues but it was a slightly bigger van than the current one, so maybe its this particular size van that needs an update?
soumitra sakhalkar
Rating:
2.0
I returned the vehicle with 50% fuel but still got charged $7.50. I think the person checking the fuel level didn't let the vehicle idle long enough to get an accurate reading. I found this annoying because I went to the gas station before dropping off the truck.
Michael Martief
Rating:
3.0
Customer did not leave a comment.
DAVID BRASIER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Clyde Myers
Rating:
5.0
Every employee is kind and friendly. The service is fast and they’re very knowledgeable on the equipment.
Elizabeth Peterson
Rating:
4.0
Customer did not leave a comment.
Kinneth Houston
|
First Impressions
Rating:
5.0
Staff at this location are always helpful.
DEBRA HAGEN
Rating:
5.0
Truck was almost on empty when picked up. Maybe put fuel in it before rental.
Benjamin O'Bryan
Rating:
5.0
Checkout/return app did not work (geolocation error) online return form errored when uploading photos, bad digital experience overall. Employee in the store was wonderful and helpful, had the truck warmed up and everything.
Dain Harmon
Rating:
3.0
If Uhaul wants to do business in Fairbanks, they should supply trucks that can handle road conditions here. ai had to spend $300 getting the truck unstuck in my well maintained driveway because the truck was not fit for even a light layer of snow. The optional insurance I purchased also apparently doesn't cover such incidents. The employees at the store are nice and hardworkers--otherwise, I would have left a one star review.
Kathleen Janeschek
Rating:
5.0
N/A
NARRIO GIBBS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rozilyn Zrna
|
Overall Experience
Rating:
3.0
Although I had an appointment and it hadn’t snowed for 3 days, my U-Haul was covered in lots of snow and ice. There was no brush in the U-Haul and it made it quite difficult removing all the snow in the dark. I would have appreciated at the very least, a snow brush to get all the snow off (as was the custom at the College location).
DAVID BOZARD
Rating:
5.0
Customer did not leave a comment.
Sondra Dean
Rating:
5.0
Customer did not leave a comment.
James Rigsbee
|
Online Move In
Rating:
5.0
Great customer service every time I need to rent equipment
MINETA JONES
Rating:
5.0
Customer did not leave a comment.
Amy Peters
Rating:
1.0
Customer did not leave a comment.
Jeffrey Werner
Rating:
5.0
Customer did not leave a comment.
Wendi Thompson
Rating:
4.0
Customer did not leave a comment.
Robert Forcier
Rating:
5.0
Kes is the absolute man, wouldn’t want to deal with anybody else! Keep up the good work kes, and get them to hire you some help 🤙🏼
Charles Reid
|
Overall Experience
Rating:
5.0
Always great service at this location.
steve lanese
Rating:
4.0
Customer did not leave a comment.
Barbara Michael
Rating:
5.0
The manager is always friendly and helpful. Every time I've been to this location he has been the highlight.
Olivia Wells
Rating:
5.0
Customer did not leave a comment.
Barbara Michael
Rating:
4.0
The area near bays on far end smells like exhaust really bad. It gave me a headache and made me nauseous. They seemed to be doing some work on the place though. Maybe they know about it and are fixing it?
SHERI JEFFERY
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Theresa Beck
Rating:
5.0
Amazing job to all employees!! Very helpful
Anthony Jones
Rating:
5.0
Customer did not leave a comment.
Diana Newman
Rating:
5.0
Customer did not leave a comment.
BRADLEY WILLIAMS
|
Overall Experience
Rating:
5.0
Friendly and professional at pickup and drop off. Nice vehicle. Well marked prior damage.
steve lanese
Rating:
5.0
Customer did not leave a comment.
MALCOLM WRIGHT
Rating:
2.0
I rented two units, one online and the other was in store only.
The online unit was a split 10X10”. The split part wasn’t conveyed online. Luckily the in store units wasn’t split.
Also the split unit is two 5X10s that are apart from each other . There was an available 5x10 next to one of the split units I got but the manager said they couldn’t change the online designation.
It seems odd that a store manager can’t reassign units in their store as needed to accommodate a customer better.
John Fisk
|
Online Move In
Rating:
5.0
The guys were great, we had extend twice they handled it over the phone. It was quick and easy. Great customer service. Thank you very much!
Darcy Bennett
Rating:
3.0
The guy at the front counter was So rude. I was having a hard time understanding the map and he said well if you read the email. It was frustrating as I was trying to get out of a Domestic Violence situation quickly and didn’t need more issues.
Desiree Jolley
|
Online Move In
Rating:
5.0
Thank you for the efficient service given on the phone, through email correspondence, and in person.
Zachery Dove
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
doug isaacson
|
Overall Experience
Rating:
5.0
Don't remember the ladies name that helped me, she has some extreme patience. I waited almost an hr because of a very rude ignorant customer ahead of me. She handled it very well and professionally. She has a ton more patience than I do. She definitely deserves recognition for her professionalism. I've used this location before and will continue to, when I need it. You guys and women are the best.
Douglas Hagle
Rating:
4.0
Customer did not leave a comment.
Paul Karczmarczyk
Rating:
4.0
There was a lot of missed communication , but in the end , everything worked out , I’m assuming
TIFFANY WEST
|
Overall Experience
Rating:
5.0
Very simple transaction, everything worked on the trailer and the price was reasonable. Great service!
Shawn Bouchard
Rating:
5.0
This location is run very well, and I can't see any need for improvement to this location.
However, U-Haul corporate needs to hire someone who can actually write a decent app. The U-Haul app is only good for reserving something, not for checking in after hours.
When I went to check in, I clicked the button, and got a white screen. I waited several minutes, then tried again, with the same result.
The only reason I'm using this format is that there's no place on the app to leave a review comment there.
Christopher Lease
Rating:
5.0
Customer did not leave a comment.
Katia Keston
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bridget Borg
Rating:
1.0
Customer did not leave a comment.
Jay Faamasino
Rating:
1.0
KES rented me u-haul & storage unit. With loaded uhaul, I found my unit locked & had to unload u-haul & drive it back to FBK. KES wanted to charge me for u-haul rental. Had to pay another month’s rent. 6:45pm they don’t answer phone. 😡😡😡
SONIA SAFE GRADUATION
Rating:
4.0
Very nice facility. Had a little trouble understanding how the alarm would know if I didn't log in. I've since figured that out. Staff was very accommodating when I needed another unit to fit all my mother's things.
Colleen Pedretty
|
Online Move In
Rating:
5.0
Everyone on both ends was super helpful and pleasant to work with. We would recommend UHaul to anyone we knew who was moving. An entirely satisfactory experience.
eric heyne
Rating:
5.0
Customer did not leave a comment.
kim merriman
Rating:
5.0
Customer did not leave a comment.
ARLENE JOHNSON
Rating:
5.0
Your facility is wonderful! The staff should all be commended. I will be back!! Thank you!! And really please commended your entire staff!
MARY SANDERS
|
Overall Experience
Rating:
5.0
Na
Jerry J Thomas
Rating:
5.0
Fast service. Good equipment. Turn in was very easy.
Jerome Hanson
Rating:
5.0
Everyone is so sweet, Wink
Kes Taggard
Rating:
3.0
I was not able to use my app.
Peter Reckell
Rating:
5.0
Above and beyond excellent. Well recommend your U-box to anyone moving ,You need to advertise your product,know one has heard of the U-boxes. thanks
Gerald Oliver
Rating:
3.0
Because I didn't have 24 hours access I was told to leave when bringing my things to storage. I was not told that i had to sign in and what times I access the storage unit that I paid $129. And $10 for the uhaul lock. Online the price was different. And the price on the wall is $79. I believe.
I'm really not happy with my experience sofar honestly.
DESIREE GOOSHAW
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERT SOSA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHEN HORMANN
Rating:
5.0
Customer did not leave a comment.
west valley
Rating:
5.0
Customer did not leave a comment.
Michelle Hicks
Rating:
5.0
Friendly, fast and helpful!
Courtnie Bachert
Rating:
3.0
(for uhaul at large not fairbanks specifically) Fix the pricing issues with removing a container. U-Haul recommended 3, but I only filled 2 and it caused a chain reaction of rate changes etc that should not have occurred since I had a pre-contracted rate with U-Haul and they advertise how "easy" it is to add or remove boxes. It took many phone calls, and several hours to actually get the price correctly adjusted and then applying the "VIP certificate" (instead of an actual price adjustment) took the rep another whole hour to figure out how to do. I made several customer service complaints about this and am told each time someone will call in 2 days and yet nobody calls. It's been weeks.
Cristina Monaco
Rating:
4.0
It would be nice to have the vehicle warmed up and the ice cleared from the windows when picking up for a short term rental in inclement weather.
james howard
Rating:
5.0
Absolutely nothing!!! Everything was great!!
BILLIE THOMAS
Rating:
4.0
Customer did not leave a comment.
Robert Zoschak
Rating:
4.0
Need clearer signage of where the office is located.
stacey pfau
Rating:
5.0
Customer did not leave a comment.
Kathy Gage
Rating:
5.0
Personally I think nothing needs improvement.
Jennifer Wood
Rating:
1.0
I was over charged for 7 Gallons of fuel that I did not use. I only drove the truck 5 miles. I'm going back to the store to get my money back.
Elias Saylor
Rating:
5.0
Customer did not leave a comment.
Steven Tolliffe
Rating:
5.0
Cade is so cool
Kes Taggard
Rating:
5.0
Customer did not leave a comment.
Keli Mcgee
Rating:
4.0
Customer did not leave a comment.
Amanda Tinnell
|
Overall Experience
Rating:
4.0
Thank you
george alurac
Rating:
1.0
Customer did not leave a comment.
Terry Larsen
Rating:
5.0
Customer did not leave a comment.
Ronald Martino
Rating:
3.0
I dropped off trailer in less than 12 hours but because you weren't open your charging me more money!@!!!! Why. This is unacceptable to me! You got your money and now you want more!!!!!!
Janey Wicken
Rating:
3.0
Customer did not leave a comment.
david ladd
Rating:
3.0
Customer did not leave a comment.
Rebekah Arnold
Rating:
5.0
Customer service representative was very professional and most helpful
Arden Helgeson
Rating:
5.0
Customer did not leave a comment.
Keli Mcgee
Rating:
5.0
Thanks so much to all the staff at this location! They really help people feel welcome.
tina shih
Rating:
4.0
Customer did not leave a comment.
WILLIAM DENNIS
|
First Impressions
Rating:
4.0
Cade is a rockstar, thorough, professional and goes above and beyond for what was a bit a nerve-wracking order process! Great experience!!!
Jules Denoto
Rating:
5.0
I wish I had rented from this facility in the first place! just love the size of the units, the affordability, the drive in access to the units and the lights that illuminate the entire unit.
marjorie merry
|
First Impressions
Rating:
5.0
I'm grateful something was available, both truck and storage unit, for my spur of the moment needing to move!
ALICIA DEXTER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shannon Erhart
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jimmy Riddle
Rating:
5.0
Have used this UHaul location three yrs in a row. Every rental everything was great - truck on-site and ready and the folks in the store helpful, nice and fun to talk to.
DL Burkey
Rating:
1.0
Overcharged, poor service from staff when i dropped the vehicle off.
asa peed
Rating:
3.0
Customer did not leave a comment.
Elduin Fermin
Rating:
1.0
Absolutely horrible experience
Kenneth Jahn
Rating:
5.0
Customer service was great. Staff very helpful.
DENNIS MCCANN
Rating:
5.0
I have rented a small box van from this location multiple times. The location is perfect for the intended use of the van because my organization, The Fairbanks Pioneers of Alaska Igloo #4 and Igloo #8, runs a used clothing drive collection at Pioneer Park to donate to Value Village which is next door to this U Haul facility. So, the total miles put on the vehicle is less than three. So this works out to be a convenient and efficient operation for us.
Thank You,
Randy Frank
President Igloo #4 Pioneers of Alaska
RANDALL FRANK
Rating:
4.0
Why is Mike being a form of contact when i never put him on the lease
lynn cry
Rating:
5.0
I wish they have people to help us move our stuff but they do not have people during my reservation.
Amelia Jacobs
Rating:
4.0
Only issue is I was charged extra for gas even though I put gas in it
TERESA PAS
Rating:
4.0
Customer did not leave a comment.
paul tode
Rating:
5.0
Super people to work with.
Terrance Weinmann
Rating:
3.0
The agents were helpful. However, when you make a UBox reservation online, it does not tell you to call to finish setting up a pickup time. I made the reseroand went in, only to find out they were not ready and had to set it up for the next day.
Dawn Acevedo
Rating:
1.0
Customer did not leave a comment.
Dillon Leitzke
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy Porter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beverly Beshaler
|
Overall Experience
Rating:
5.0
One thing that drew me back to your location when I needed to rent a storage unit was how very friendly and helpful the staff has always been! So very grateful to go somewhere you're treated so nicely! Also I was SUPER glad you had heated units in the size I needed and in our price range - whew! Super grateful.
Trish Winners
|
First Impressions
Rating:
4.0
Long lines at the counters but everything else was great
JERRINE AMBROSE
|
Overall Experience
Rating:
2.0
The facility is easy to use, even if it's a bit of a maze. With the numbers of the units somewhat disorganized to the customer's point of view.
However, the first truck would stop running whenever it hit a full stop. We asked for a replacement and then the second truck's cabin stank of marijuana. I'm allergic to marijuana. The cabin will have to be completely wiped down to get rid of the smell. Or ask for another new truck.
The gentleman at the desk was very nice and helpful. Jared at Fairbanks Uhaul on Airport Way was a pleasure to talk to. Please give the man a raise for working with coworkers that contaminate the other trucks. :D
Jennifer Morris
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NANCY SHANLEY-BIRKHOLZ
|
First Impressions
Rating:
5.0
Staff very friendly and helpful
Ken Paison
|
Overall Experience
Rating:
5.0
The manager and his staff are top notch, they are extremely helpful.
Bradley Williams
|
Overall Experience
Rating:
5.0
Everything we needed when we needed it.
BarbaraandRonan Short
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matt Kriska
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maria Katleba
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
KIMBERLY SIERER
|
Overall Experience
Rating:
5.0
The rep Kes that assisted me went above and beyond and his customer service skills were phenomenal. What a wonderful world this would be if everyone had his attitude and demeanor. I just love him.
sabrina battle
|
First Impressions
Rating:
5.0
Keep up the great work! The entire staff is amazing!
Racheal Hayton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Franco Fusco
|
Overall Experience
Rating:
5.0
Ms. Kaitlyn, was very professional and available in a busy work ace environment. Everyone at the Airport riad facility has been friendly and courteous . Facility is clean maintained and well lit. Should be an example to all the Uhaul facilities how local knowledge attention to the physical building and accessibility can make a customer for life if your services are needed. Thank you for a excellent customer experience. David Spaulding Fairbanks. Alaska.
David Spaulding
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEREMIAH SMITH
|
Overall Experience
Rating:
5.0
Great secure, clean place and even has a restroom.!
MICHAEL VASQUEZ
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Harold Leroy
|
Overall Experience
Rating:
5.0
Friendly professional
Laura Koschuk
|
First Impressions
Rating:
5.0
Hey
Kes Taggard
|
Overall Experience
Rating:
5.0
Jermain is a wonderful employee. Super helpful and very knowledgeable about the facility. The rest of the team seems to respect him.
NICHOLAUS KRASKA
|
First Impressions
Rating:
5.0
We experienced a flood at our home and we’re forced to move much of our belongings to the U-Haul storage. We rented the indoor storage to store our belongings. The storage area was easily accessible either via a man door or garage door. It was well lit, warm and easily accessible. The storage area appeared to be secure and free of unsavory characters. I would certainly recommend storage at this location.
Michael Duffield
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donald Creamer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL VASQUEZ
|
First Impressions
Rating:
5.0
The manager was super friendly super nice she even showed me the unit gave me a tour and explained in detail for me
Karl Harman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LIA THRUSTON
|
Overall Experience
Rating:
5.0
staff is very friendly
Thank you 😊
SHARON PEREA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
william mcglone
|
Overall Experience
Rating:
5.0
Helped us out when our Uhaul unit on college road roof is leaking water. The manager there didn’t have another 10x15 unit available. Said we could check with airport road facility but he couldn’t do that. We drove over and got a unit without dfficulty. Jared was very pleasant and professional
JEANNE CHAPMAN
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
CHRISTINA GARCIA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yvonne Adams
|
Overall Experience
Rating:
5.0
The staff made the entire process easy. I work strange shifts so the access hours aren’t the best for me but that’s out of their control and I’ll simply work around it.
LAUREN WARNER
|
First Impressions
Rating:
5.0
Excellent and Friendly customer service by Delanie! It was a pleasure meeting her.
Lady Donna Dutchess
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kathrine mack
|
Overall Experience
Rating:
5.0
I had a problem with my unit. I got the unit but when I went to the storage it was locked with another lock, I couldn’t get ahold of staff because office was closed so I stored my things in another locker . I spoke with the manager and she helped me a lot with keeping my storage that my things were in and just changed my contract . Thank you !
Samanu Gaopoa
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anna Halfhill
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sunya maxwell
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Julia Parzick
|
Overall Experience
Rating:
2.0
Staff needs to be more knowledgeable of the products they are selling.
Jullius Norris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy Alexander
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah Mcgowan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LOREE FIELDS
|
Overall Experience
Rating:
3.0
I moved out NOV 14th, 2022.
Alyssa Stanley
|
Overall Experience
Rating:
5.0
Staff was very helpful.
Thank you
Seth Mcmillan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID DE VRIES
|
First Impressions
Rating:
5.0
Delaney was very friendly and helpful and made it easy to get my things in and out of storage.Thank you Delaney 👍🏾😁😊
Constance Thomas
|
Overall Experience
Rating:
5.0
The staff was really helpful I was in a pinch I needed a storage unit like yesterday. I couldn't' find any, well they had a just what I was looking for. It was quick and easy I reserved my storage unit over the phone.
Jazmir Reyes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marvin Mountain
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Louis Smith
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lenonard Dyson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DONNA BEZOLD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marian Facer
|
Overall Experience
Rating:
5.0
Facility is well designed, convenient location. Staff is friendly and efficient and professional
Mary Juday
|
First Impressions
Rating:
5.0
Nice workers helpful
Jessica Abeita
|
First Impressions
Rating:
2.0
Initially getting a rental space took over 2 hours because the staff were inept and repeatedly assigned me units that were already rented and locked. Two days after I moved out, I was charged for an entire extra month and the staff refused to refund me.
sam mcnearney
|
Overall Experience
Rating:
3.0
I gave it an avg score bc some of the staff were amazing and nice and others were absolutely rude and very off putting and borderline disrespectful
James Snider
|
Overall Experience
Rating:
5.0
The staff were all amazing! Thank you!!!
Melanie Holt
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tammy Porter
|
First Impressions
Rating:
5.0
Above and beyond kind and considerate staff - they truly helped our family make a smooth transition during a challenging change of circumstances ♥️ thank you again Airport Way U-Haul ♥️ from a now four generation’s deep Alaskan Family we truly appreciate how much you showed us love ❤️
This place is a welcoming great family operated business I was beyond impressed will be recommending to every Alaskan I know for sure!!❄️
Heather Ward
|
First Impressions
Rating:
4.0
I like that the professionalism of UHaul staff is on point, I would recommend to anyone , 👍
Jerry LeonGurrero
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dave Fulton
|
First Impressions
Rating:
5.0
Good!
LOREE FIELDS
|
First Impressions
Rating:
5.0
Very clean! Easy to get in and out of. Garage bays for unloading are amazing!
Marian Facer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dwayne Travis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robert hernandez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kristal James
|
First Impressions
Rating:
2.0
There was almost never anyone at the desk, and they took over a month to process my move out that I had to complete online due to lack of staff at the desk
Joeseph Longden
|
Overall Experience
Rating:
4.0
The storage units are great and with the high ceiling one can store a lot of stuff in each unit!
But, the old flooring has been left in the corridors, which can be extremely bumpy sometimes, and if the load on the dollies is unbalanced at all, items will fall off. Minor inconvenience for me, for others who would be storing valuables, a much bigger concern.
Christopher Lease
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tawanna Burdette
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
zack smith
|
First Impressions
Rating:
5.0
Thank you very much Delany you were very helpful and friendly. We need more customer service like yours nationwide. You are definitely appreciated. Forgive me if I misspelled your name 😊
Constance Thomas
|
First Impressions
Rating:
3.0
It was beyond difficult trying to find the main door where the service personnel were located and when I walked into the garage I was greeted with "what!?" Not how can I help u not anything remotely customer service based and when talking to the employee about the different sizes and costs he was very confused and unsure of anything, it just was a very difficult situation and experience with very little in the form of assistance or help to be guided in the right direction.
James Snider
|
First Impressions
Rating:
5.0
J was very helpful
MAHOGANY MITCHELL
|
First Impressions
Rating:
5.0
Staff was always very friendly and happy to help me. I have zero complaints and would gladly use this location again.
MATTHEW ROWE
|
Overall Experience
Rating:
5.0
I work here so I just wanted to leave a review to boost the feedback
Kes Taggard
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mascott Equipment
|
First Impressions
Rating:
5.0
They were very helpful and answered all my questions
Pamela Clark
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kerstin drhan
|
First Impressions
Rating:
4.0
It was a pleasant experience with Uhaul & I would definitely use them again in the future.
Sharae Hamilton
|
Overall Experience
Rating:
5.0
Staff is frequently overwhelmed by customer demand but they are always patient and professional.
Jolanda Cook
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan Sampson
|
Overall Experience
Rating:
4.0
Very friendly service but I was not given much information about the facility, such as how the garages work or that you have to arm/disarm your unit with your card. I set the alarm off multiple times.
Emily Wyman
|
First Impressions
Rating:
5.0
Great facility and staff. Sometimes the line inside can be a long wait.
Clyde Stormont
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Katelyn Janega
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ronda Marlow
|
Overall Experience
Rating:
5.0
Great place, great service. Terry and the crew do a wonderful job. Thanks for everything.
KEITH FLEWELLING
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Garren Colegrove
|
Online Move In
Rating:
5.0
Great GM always willing to help.
Aaron Sawyer
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Joeseph Longden
|
First Impressions
Rating:
5.0
Would like a larger unit as soon as available.
david luntz
|
First Impressions
Rating:
4.0
You need more security for the outside units. But I love this uhaul and will use it again.
Tiffany Thomas
|
Overall Experience
Rating:
5.0
Terry, Michelle, Delaney, James, and Maria were all very friendly and had positive attitudes. Despite how long it took to get a corporate account set up for storage unit, the staff were always friendly and professional! Even the housekeeper, Maria, was friendly. Your management did a great job hiring great staff! Thank you!
Fairbanks Native Association
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michaela Drake
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Donald Creamer
|
First Impressions
Rating:
4.0
Need to hook up elec door opener for back in bay
Donald Creamer
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Brian Steffen
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DANA WOODWARD
|
First Impressions
Rating:
5.0
Very good to have indoor bays. I love the heated well-maintained spaces that keep my things safe and secure
SHAWN COYLE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jacqueline Nelson
|
First Impressions
Rating:
1.0
The service from the lady was awesome, she was professional and nice but the person named Preston made me walk in the cold holding moving boxes to find the vehicle that was mine. He gave me the keys and said that it should be In front of the building. I checked, the letters and numbers didn’t match, so I walked and checked every single vehicle and still could find it. Finally I went in and the nice lady gladly walked me to the vehicle that was mine. Also every other uhaul place that I have been to have brought out the vehicle to me.
I think he needs training on customer service due to his attitude towards me, and knowing where a vehicle is. The lady did great, more better than most people in her position despite me having card issues. She needs a raise, I’m only going back because of her.
Lisa Mcenulty
|
First Impressions
Rating:
5.0
Very helpful and pleasant employees. Clean facility
Sue Patterson
|
Overall Experience
Rating:
5.0
This facility having up to four available heated pickup/dropoff bays is an absolute plus!
Joseph Cermak
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
richard cameron
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hans Kohler
|
Overall Experience
Rating:
5.0
Would not hurt to make the floors more even for carts
Joseph Desrochers
|
First Impressions
Rating:
5.0
Heated days that’s all I Gotta say heated baysAnd wicked cool little cards to put your stuff on
SHAWN COYLE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TONIA TIPPINS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN WILLIAMSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ruth Coleman
|
First Impressions
Rating:
3.0
Staff at the time of this interaction did not possess the knowledge of completion of my requested needs.
Waylen N Beckum Sr
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrick Nissen
|
First Impressions
Rating:
3.0
Maybe have a better solution for renting units that have an alarm issue like flag them or have a sticky note as a reminder. If they are the last units available then at least give a girl the heads up that the alarm will be triggered. But that the maintenance IT person is scheduled to make the fix soon.
Dianne Keller
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Casey Gorrod
|
First Impressions
Rating:
5.0
Great facility to work with.
kathrine mack
|
First Impressions
Rating:
5.0
Will recommend this storage facility to others.
Val Jackson
|
Overall Experience
Rating:
4.0
Quite expensive for the tiny space I’m renting, but clean and well maintained.
CARLY MCQUEEN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
karen meadows
|
First Impressions
Rating:
5.0
Nice place
TODD RAYMOND
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sue Patterson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michele Rosser
|
First Impressions
Rating:
4.0
Very friendly and helpful
BETH CHANDLER
|
Overall Experience
Rating:
5.0
Convenient, well managed faculty. Had carts and trucks to facilitate our use. Would use again if I had the need. Helpful staff! We
Paul McCarthy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Tucker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tiffany Ingraham
|
First Impressions
Rating:
1.0
My storage unit was broken into and they never sent me or the police the tapes.
Ryan Duffy
|
Overall Experience
Rating:
4.0
Only one issue, every time i opened my unit an alarm sounded even though i had signed in with my code. Left a note with the front desk about the issue.
Brian Kerrigan
|
Online Move In
Rating:
4.0
Overall a very good experience. I will definitely recommend this facility to others.
Stevan Elliott
|
First Impressions
Rating:
2.0
Every time went and asked staff members why our auto pay wasn’t on we would ask to have it on but they never did it. Also, every time we opened our unit the alarm would go off no matter what we would tell them. They left questions unanswered and didn’t follow through with requests.
Garrett Taylor
|
Overall Experience
Rating:
1.0
Very short staffed. Locked me out of my unit which delayed move out
Kathy Gappert
|
Overall Experience
Rating:
5.0
Everyone at the Uhaul Storage Facility was always friendly, kind and helpful!
Aliyah Ben-Israel
|
Overall Experience
Rating:
3.0
When my wife and I moved up from Las Vegas for our new assignment at eielson afb we had put in a reservation for a 10x20 storage locker. That reservation was not honored and we had to jump through hoops in an attempt to find a location to unload a 26' truck. After securing two 10x10 lockers we moved out of one and informed the front desk twice it had been cleared. When we returned a week later to empty the second, the first locker was still open and had never been removed from our profile. The only issue I have with the facility is the hike from the loading area to the rear corner. Having another set of doors would have made our move so much easier, it seemed close to 100 yards each way when we were toting our household belongings.
Joshua Keyser
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jordan Dunham
|
First Impressions
Rating:
5.0
No complaints
Randall Wise
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Isaac Osornio
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Travis Tidwell
|
First Impressions
Rating:
1.0
Rude employees, not very helpful. Even after your rude employee Shannon I was done with my storage unit, you guys still tried billing me for July. This Preston so called manager never reached out to me. Shannon was rude and condescending throughout this whole experience. You seriously need better customer service employees or extensive training so they know how to BE NICE to the customers. The college road uhaul treats its customers way much better. The only reason I used this one, it was closer to my home. Never again will I use this one... Such a disappointment... There was also broken glass by my storage unit the whole month I was there, no one cleaned it. The bathroom was filthy, no tissue, no soap... Be better..
Samantha Nickerson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gearldine Tuck
|
First Impressions
Rating:
4.0
With only 1 person working, the wait was longer than anticipated. Friendly and capable person helped us. He was not stressed although he was overwhelmed with customers.
TODD RAYMOND
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BYRON PETERS
|
First Impressions
Rating:
5.0
Super easy and quick
Madeline Boyd
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMIE STEWART
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JONATHAN LINCOLN
|
Overall Experience
Rating:
5.0
Great condition and wonderfully setup :)
Aliyah Ben-Israel
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JACKIE PIERCE
|
First Impressions
Rating:
5.0
It was quick, easy, and very convenient. Thank you
Jamie Acosta
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aaron Webb
|
Overall Experience
Rating:
4.0
Very professional & courteous
IRENE STRUNK
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kira Lundgren
|
Overall Experience
Rating:
2.0
When I used the Uhaul off of college road, they were always very nice and helpful. I even got discounts for buying moving boxes. Shannon was adamant about not giving any deals/discounts. I even asked if there was any discounts for healthcare workers, she very quickly said NO. I was like oh ok.. I would rather have had the gentleman that was working, at least he apologized for having to go help a customer outside. I told him it was fine because I was still looking at boxes. I even asked her if there was any discounts for short term, because we only needed it for two weeks until the place we're moving into is ready. Shannon's very stand offish and said "No we don't pro rate" and left it at that. I was like dang, can she be any ruder! She needs better customer service skills and maybe U haul customer service is not her thing. She's going to end up helping you lose customers rather than gain them. OH, when I mentioned the college road u haul gave discounts, her rude answer was they were probably not following guidelines, I'm like really?! How would she know that. She was just not helpful at all.
FYI: Your bathroom was very dirty. I asked to use the bathroom, she was like ok and walked away. I would rather have used the college road U haul facility, but yours was much closer.
Samantha Nickerson
|
First Impressions
Rating:
5.0
Very nice place and people. I accidentally set alarm off and got help and attention right away and I can insure that they will definitely protect your belongings. They show up right away and access the situation the best way possible.
Lily Aziz
|
Overall Experience
Rating:
2.0
My experience was very inconvenient at every corner. During the move in, my reservation was to a different Uhaul location that was managed by this office. The access gate wasn't working so I was forced to relocate to this location. I reserved an outside unit, which wasn't available so I was forced to get an inside unit at a much more expensive rate. There's typically only 1 worker ever to be found, multiple times we were waiting for 30 plus minutes to even talk to someone. I don't recommend this place, storage rates are super high.
Joshua Estrada-Delaney
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ANTHONY CORBEIL
|
Overall Experience
Rating:
5.0
I don't often complete reviews like this, but the staff here are working very hard to earn their customers' trust and meet their needs. They are over-the-top friendly, supportive, and helpful. The prices are competitive, too. I highly recommend this business.
Doug Schrage
|
Overall Experience
Rating:
5.0
I found the access doors inconvenient. It's nice to have access to a dolly. Gas mileage is poor in the haul truck.
MARY MITCHELL
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Brian Kelly
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JONATHAN LINCOLN
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Tony Peter
|
First Impressions
Rating:
1.0
Goods were stolen from locker even with a highly recommended padlock. Staff haven’t been helpful yet besides saying no one can pick that kind of lock but I’ll try again soon.
Katie Britt
|
Overall Experience
Rating:
2.0
Someone tried to cut my lock, so I bought a second lock from you and at that time “Someone “ went into my unit, I’m the only one with both keys!!
They stoked 200 rounds of ammunition for my gun, went threw EVERYTHING!! And broke my Easter decorations ( Which is my favorite Holiday).
I feel it was an inside job & I had to move my stuff to a safe storage Unit elsewhere.
Very disappointed ‼️‼️
TONYA JUSTICE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bryant Womack
|
First Impressions
Rating:
1.0
If I could give zero stars I would. My locker got broken into and the staff did nothing to help. Your location in Fairbanks, AK has no security, no cameras, no fence. I will be telling everyone not to go there and will not be spending another cent with Uhaul after what happened.
Lionel Sotelo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyler Kramer
|
Overall Experience
Rating:
2.0
Pretty sad when you can’t rent anything localy or online. You say your open online at 10am but when you call no ones there.