Customer Reviews for U-Haul Moving & Storage of Port Richey
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

462 reviews

6209 US Hwy 19   New Port Richey, FL 34652
(S Of Main St, Behind Country Inn rest)

(727) 846-7263

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Office Hours

Always Open On Your Smartphone

Services at this Location:

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(727) 846-7263

6209 US Hwy 19
New Port Richey, FL 34652
(S Of Main St, Behind Country Inn rest)

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Alfred Meinke  |  Overall Experience 
Rating:
5.0

Both Brittany’s are AMAZING ! I don’t have enough great things to say about them honestly! I would give them 10000 stars if I could!

MARKYRA ORTELLO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS CRAWFORD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAYDA VELEZ  |  First Impressions 
Rating:
3.0

I paid for the 24 hour access however Everytime I tried to use it it wouldn’t work. So twelve months later times ten dollars is 120 dollars I could have gotten small plants and other lil things that would make her happy and me a star. Or I could have taken my wife out or put it on black at the casino.or gave it to a homeless family,or thrown it in the gutter..Nut when I mentioned it to them I was told,nothing can be done! I beg to differ cause I am typing a review that is truthful and could have had a different meaning. Tommy Mullen

Thomas Mullen  |  Overall Experience 
Rating:
5.0

After just under a full year of renting, I’ve had absolutely no problems whatsoever. In the future if I need extra space this location will be my first choice.

JOHN HUET  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian fry  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PETER FRIEDMAN  |  Overall Experience 
Rating:
4.0

New building, very nice and clean. However, there were no carts in the entire building to help load my boxes, so I had to carry them to my unit one at a time. At 74, not the most fun I’ve ever had.

David Kaufman  |  First Impressions 
Rating:
5.0

Cherokee was very helpful to us. We were extremely satisfied with the service and location.

steps to recovery steps to recovery  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Katherine Cepero  |  First Impressions 
Rating:
4.0

The ceiling in my unit was crumbling hopefully they will see that and fix it I had stuff all over my stuff but it seemed dry.

LINDA JONES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Margo CAMPBELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Crump  |  First Impressions 
Rating:
4.0

The homeless were a big problem. We had access to our unit 24-7 until the homeless ruined it for everyone. We were honest, kept our unit clean and also helped the staff and still got punished for someone else’s negligence. Other than that we liked having a unit there.

DANIELLE WRIGHT  |  Overall Experience 
Rating:
5.0

Nicholee is an AMAZING manager. She was always there for me and my boys, and helped us through a difficult time. I highly recommend HER facility!!

Amanda Barranco  |  Overall Experience 
Rating:
5.0

On several occasions there were homeless people sleeping in the hallways of the units!

RONALD BURGESS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Shessman  |  Overall Experience 
Rating:
5.0

The staff was very courteous and understood all my needs the pricing was a good deal

Patrick Cleary  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GAYLE SWEDBERG  |  First Impressions 
Rating:
3.0

I'm not a good Fan of Rats. when I was smelling odors and reported it, you told me about a cleaning suppose to happen. that wasn't the issue, it went way far beyond that. I would never rent another unit like this again. it would definitely need to be a cleaner one up to my standards. other then that, the staff apologized to me for the damages, and took care of the problem. this was taken care of in a professional manner. thank you all for your support, Goodbye!!

TONI WYATT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall Hopkinson  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ROBERT KLEIN  |  Overall Experience 
Rating:
5.0

Nicolee was helpful my entire rental experience as long as she is still manager I will continue to use this location. She goes above and beyond. Thank you!

Rindi McIntyre  |  Overall Experience 
Rating:
4.0

I would say the only thing better they could do is add lights in the 5X10 storage rooms.

Anthony Montanari  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rochelle Fields  |  First Impressions 
Rating:
4.0

None

CHARLES JONES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JACK ADAMS  |  Overall Experience 
Rating:
5.0

The staff was very helpful in helping me get the right size unit for my needs.

KENNETH MCCLOUD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM GRAFTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seven Eleven  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Kenny   |  Overall Experience 
Rating:
5.0

Excellent customer service!

Braden King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobbi Cochran  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen Ketchum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jermey Mcdonald  |  Overall Experience 
Rating:
5.0

All the staff was very knowledgeable, helpful, and friendly. Made everything very easy. Always have been at this facility whatever it is that I needed.

ericka madson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERTEUGENE GIBSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERTEUGENE GIBSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE WEBB  |  First Impressions 
Rating:
5.0

None at this time

DANIEL WROTEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDI ABBOTT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLES JONES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SARAH LITTLEJOHN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNA PETIT FRERE  |  Overall Experience 
Rating:
2.0

Was told there was a elevator when i booked it over the phone. There was none. Just a forklift you had to schedule. The facility is disgusting. Homeless people and all there cats live there pooping and puking all over the halls. Smell is unbearable. The bathrooms are always deadbolted so your code dosen't work to open them and the fans are broken also plugs do not work. Needed a forklift driver to get my tool box down. Made an appointment for 4 and driver did not show till and hour and a half later. Then would not put it on my trailer. Had to push it on by hand. Now all my stuff I stored there smells like death. The whole second floor makes baby Jesus cry.

JAMES laden  |  Overall Experience 
Rating:
5.0

Was more affordable than I expected.

JOHN HUET  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard Ortiz  |  Overall Experience 
Rating:
1.0

My storage unit had rat feces, German roaches, the rats chewed my belongings, my real wood dresser was destroyed by mold, there is mold all over the ceiling. I have pictures of EVERYTHING. I refuse to pay $500 for a storage unit that was that unsanitary. I couldn’t even go in the unit because I’m pregnant and it’s THAT nasty. Mold everywhere. The office staff is highly disrespectful and rude, every time I have tried to call to complain and let them know I will NOT be paying for a storage that ruined my brand new couch, dresser, home items, etc they never answered the phone. But it’s okay for y’all to call and harass me for $500 that you’re not getting for an unsanitary unit. I have insurance on that unit that I have tried multiple times to file a claim through and it WONT WORK. The office refused to help me, they gave me this paper that had the website but it did not work. I’m highly unsatisfied and have told all my friends and family how nasty this place is and have shown pictures to them. I would never ever ever use this place again.

Mary VanDine  |  Overall Experience 
Rating:
5.0

Thank you all especially Nicole 😉

Thomas Mullen  |  First Impressions 
Rating:
1.0

Over run with homeless. Storage unit broken in to and robbed. Streets covered in litter most days. Back gate open a lot of most days allowing anyone to come in (homeless). I would not recommend this facility to anyone. I checked with the NPR police and found 26 police reports within the last 52 weeks regarding homeless and break-ins. This facility should be shut down due to the crime it brings to the community. Management doesn't care and will tell you the homeless problem is statewide instead of addressing the problem.

David Gravley  |  Overall Experience 
Rating:
2.0

I was in their offsite facility. Our unit had a ceiling coating from years before that had pieces falling on all our possessions. I had to clean things off as we moved out. I mentioned it to the employee and she mentioned it was normal, no harm done. But I would have liked a heartfelt apology. I was paying for protection of my goods and although nothing was damaged, it was not fully protected. I would suggest looking at the ceiling of their units.

Kendra Duncan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Troy Garner   |  First Impressions 
Rating:
5.0

Facility was nice. Staff was courteous. Left in middle of month. Thought I would get a refund. But did not. Disappointed with that. Everything else was fine.

Charles Markham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Groh  |  First Impressions 
Rating:
5.0

Very good experience. Would highly recommended.

Judy Thacker  |  Overall Experience 
Rating:
1.0

Lost 80% of all my belongings due to rat infestation in my unit. Homeless ppl living everywhere on property. This place should be shut down

Michael Dobrzykowski  |  Overall Experience 
Rating:
5.0

U-Haul has always been helpful to me. Staff is friendly. I've been doing business with them for years off and on. Always the same. I highly recommend them.

Joyce Brown  |  Overall Experience 
Rating:
5.0

Andrew was very helpful to ya boy

JORDAN PAYNE  |  First Impressions 
Rating:
5.0

The facility manager, Tim has been the best!! If I needed his help for anything related to my unit he took the time to listen and then take immediate action. Overall I have zero complaints and nothing but gratitude. Thank you Tim and your staff. Your management skills and personable approach to renters is greatly appreciated.

tamera weyers-patrick  |  First Impressions 
Rating:
4.0

Check-in was good. The storage unit had a faulty lock clip that had a lock attached to it which made accessing the unit very cumbersome. To be clear the attendant that checked us in promise to have the clip fixed and it was never fixed. Upon check-out the computer system wasn’t working and the attendant had to e-mail me my receipt. In retrospect I would not rent from this location again until the unit was fully ready,

Daryl Jeffries  |  Overall Experience 
Rating:
5.0

Just got rid of it because my mother has a bigger storage and we clean it out and move the bedroom set to that storage he's got it with you guys

Melissa Martinez  |  Overall Experience 
Rating:
4.0

Great job 👍

Michael Braun  |  First Impressions 
Rating:
5.0

very helpful and friendly staff.

CARLA BROOKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candace Wren  |  Overall Experience 
Rating:
5.0

A thoroughly pleasant experience. Will definitely recommend to others.

Judy Thacker  |  First Impressions 
Rating:
5.0

The girl at front was very knowledgeable and helpful she’s a one woman show!

michael thiefault  |  First Impressions 
Rating:
5.0

Very helpful and professional

Rafael Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Climo  |  Overall Experience 
Rating:
5.0

Clean neat and people were friendly

Patrick Cleary  |  First Impressions 
Rating:
2.0

I stored bikes and one sofa there for 5 months, I think. After removing it there was a dead rat there, 10 huge cockroaches, and a big wolf spider. IO just put my sofa in the dumpster after that. $100 go to the garbage!

Twitter Bikes LLC  |  Overall Experience 
Rating:
1.0

When vacating the storage unit the homeless addicts are dwelling in storages leaving used needles etc. I will never do business with uhaul again and customer service by word of mouth can affect your business as well as poor management. I can’t express how disappointed I was with this experience just bad business!’ Respectfully Joshua Smith

Joshua Smith  |  Overall Experience 
Rating:
4.0

The roof needs to be sealed, there was a leak in my storage unit. A bin in my unit had water and paint chips in it.

Micheal Braun  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon Lemmon  |  First Impressions 
Rating:
2.0

There was bugs and no one wanted to do anything about it

Michael Geary  |  Overall Experience 
Rating:
2.0

Dogs tied up inside units. Homeless encampment inside building. Whole 2nd story smelled of urine (human/cat mixed). Wouldmt recommend to my worst enemy

Michael Dobrzykowski  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JEFFREY PENDLAND  |  Overall Experience 
Rating:
3.0

I was disappointed to know the storaged booked on line was an upstairs unit so had to pay more money for same size ground level. Dissatisfied with the smell and condition of the unit. Older and no light.

Rebecca Eastman  |  First Impressions 
Rating:
2.0

The unit was very old and the ceiling was all rustedout. Also the roof leaked and some of the boxes wew had were wet and the ones that were plastic storage bins had water laying on top. My $400 christmas tree waas wet and the boxed had to be thrown out and the tree has mold on it also and my need to be thrown out also.

Mike Denisac  |  Overall Experience 
Rating:
5.0

Extremely helpful staff at both my pick up and drop off locations. Prices for units were great and staff even let me know about a deal I wasn’t aware of that saved me money. Highly recommend both locations!

LEE RUIZ  |  First Impressions 
Rating:
5.0

Wished there were lights in the storage rooms. Very dark and hard to see

William Mcmahan  |  First Impressions 
Rating:
1.0

This is the absolute worst company net worth employee I’ve ever dealt with in my entire life and I need every employee from your management including your picture I would love to be contacted by somebody high high up in the company which I know whatever happened

Nichole Ackerman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rebecca Machado  |  First Impressions 
Rating:
5.0

i was riding by on my bicycle through a light haze of icy rain an i noticed a rental sign that i believed to be taped to the window or maybe placed ingeniously to were it just stuck minus human intervention.after the made me feel delightful reminiscing of the signs "incredible poisoning".i ventured on in an was welcomed into the uhaul storage by an enchanting staff who made me giddy with appreciation that i would be depositing my stuff in a U-Haul storage unit size 10x10. there could have been trumpets blaring and fireworks Criss crossing my immediate sky because quite frankly at that moment i was proud to be an American an i do declare that uhaul is phenomenal an i would recommend it to foreigners

gregory oras  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joan McIntyre  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Climo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

christine groh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

connie grosso  |  First Impressions 
Rating:
1.0

Worst experience in years. Got my Unit burglarized, lock replaced, and the management didn't do nothing, not even said "sorry that happened" Be away from them! And don't rent any Unit in K building.

Walmar ALONSO  |  Overall Experience 
Rating:
3.0

We came with a full truck to get the storage reservation we made at this location. Initially the store clerk Sasha was kind of rude and what seemed to me short tempered. The reservation had disappeared and our storage unit was being cleaned. Sasha didn't not find a way to help us and told us to go to a different location after we asked her several ways that we could resolve this issue there. Thankfully Tim came in and found a storage place Sasha could not. We didn't get the storage we had reserved but the one Tim found for us served perfectly. After Tim came in Sasha's mood seemed to get better. It was hard to do business with Sasha honestly and very off putting.

Twitter Bikes LLC  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH SCHIFFERLE  |  Overall Experience 
Rating:
1.0

Emailed about a billing issue, refused to respond. Does not care about their customers at all. So sad to see!

Kevin Atkins  |  Overall Experience 
Rating:
4.0

Homeless people living at the storage facility is weird.

randy rust  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michele Mingle  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Taylor Bittaker  |  Overall Experience 
Rating:
5.0

Excellent

MARIA NEVES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gilbert loera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cindy kirgis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittlee Harris  |  Overall Experience 
Rating:
3.0

A lot of bugs when we emptied my things out. The staff was nice and Courteous. Would us your again but I would spray every month.

Joy Wallace  |  Overall Experience 
Rating:
2.0

I was told that if I got my stuff out and 4 days after I paid then I would get prorated for the 26 days I paid early and then I tried to get ahold of the manager and never got a call back Tim Turner I would do believe his name is. If you are reading this sir I'm really upset because I always paid my bill and when I was told I would get prorated and then I turned around and I'm ignored and broke I had to get rid of most of my things because I couldn't afford it anymore and when I was told I would get prorated for the 26 days I've got it out on the third and fourth day never got a return call back

Jessica crooker  |  Overall Experience 
Rating:
5.0

The staff was especially helpful. Brittany was awesome, knowledgeable, helpful and great. Very nice and cute. Overall 5 star

robert hart  |  First Impressions 
Rating:
5.0

Brittney was very friendly and super helpful. She answered all my questions and helped me find the right storage unit for my needs. I am very satisfied with the my unit itself and pricing and the customer service I received! I would recommend highly!

Cheyene Young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Engstrom  |  First Impressions 
Rating:
1.0

The units are in horrible shape... there is crap falling from the ceilings, and water leaks into the unit. The homeless people get in the "secure" area constantly. One of the gates is open all the time. When told about the homeless getting in, the staff just said, "yes, they do that", and "you can call the police if you want", but did nothing about it. I would never recommend this storage facility to anyone!

Jim Marsh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Coleen Blount  |  First Impressions 
Rating:
1.0

Managment should try blaming thw right people

Jonathan Miller  |  Overall Experience 
Rating:
5.0

Great place for moving and storage needs

BILLY SMALLWOOD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Cadden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Cutter  |  First Impressions 
Rating:
5.0

Tim Turner owner and manger was awesome csr..He was very helpful and friendly.

angela turner  |  Overall Experience 
Rating:
5.0

I plan on using UHaul. My fraternal Organation needs one in central Fla. Manage a great help finding what I need.

Judith Barnes  |  Overall Experience 
Rating:
5.0

Always helpful. They take time and care about the workplace

Judith Barnes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Burke  |  First Impressions 
Rating:
2.0

We informed staff twice that we had moved out. Locally, first time on the speaker by the gate and 2time called the local office after receiving email about renewal. Manager seems to have a attitude when talking to him and didn't seem to believe me, but the situation got resolved. Sadly we had 2 similar experience in our home town in Ohio within the last month.

barbara parsons  |  Overall Experience 
Rating:
5.0

I have had a U-Haul storage facility for business storage in Huntington Station, New York 11746 since 2012. I have been very pleased with my dealings with them since then and have been pleased with my dealings with your facility in New Port Richey as well. I recommend your service to all the people I know. Sincerely, Joel L. Friedlander

Joel Friedlander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Micheal Braun  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela Hess  |  Overall Experience 
Rating:
5.0

Would definitely recommend! Awesome people, went beyond expectations.

Kristie Roper  |  First Impressions 
Rating:
3.0

Everything was fine except my unit was infested with cockroaches

Shawna Reinhardt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latif Benik  |  Overall Experience 
Rating:
5.0

The website was misleading about the stairs leading up to the unit. We had to wait for someone to come out late at night to change our unit.

Elizabeth Doyle  |  Online Move In 
Rating:
5.0

The girls on the phone were very pleasant. Tim the manager helped us with a very stressful situation. Thank you all for your help. You guys were great. When we arrived at the storage unit the girls at the facility itself were nice and helpful. Excellent experience.

Lisa lowden  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard Iorio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Laufenberg  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Laura Felker  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jose Matias  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kenneth Teweleit  |  Overall Experience 
Rating:
1.0

The storage facility on Main Street and US19 is over run by homeless people living in the upstairs area of storage building. I witnessed these folks coming in and going out when the gate was opened by myself using my gate code. I was unable to go to my storage unit without being accompanied by another person. When I discussed my concerns with manager “Tim” he told me they were “renting space” and were harmless and if I didn’t like it “I could move out”! If these gentlemen were paying customers, as this Tim claimed, then they should have had their own codes and not scurry through the front gate on foot ,when other patrons, like myself, opened the security gate. It was a blatant lie by a manager who has no concerns for woman or paying customers and subjected these paying customers to illegal tenants living in a commercial building, not residential. This comment by Tim was told to me, while I have been paying rent at $170 per month for 3 years. Unacceptable response, poorly managed and unpleasant staff. DO NOT RENT AT THIS FACILITY... or utilize their equipment.. it is not safe.

denise savolidis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK Gardner  |  Overall Experience 
Rating:
3.0

Hours were not posted, nor were they convenient. Others were observed wandering the lot. Uhaul regularly stored vehicles and trailers on the lot, making maneuverability of larger vehicles (26 foot truck) almost impossible.

John Thacker  |  Overall Experience 
Rating:
5.0

Will definitely use this facility again if we need to!

Rosanne Fischer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tom McClelland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Klein  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosanne Fischer  |  Overall Experience 
Rating:
3.0

I was not advised that I had to go to a different location, prior to going to my storage location. This added an already horrible experience with uhaul. Extra miles added to my rental, were confusing and unnecessary.

John Thacker  |  First Impressions 
Rating:
5.0

Repeat customer

edward turner  |  Overall Experience 
Rating:
2.0

The attendant had to come twice to help me gain access to the climate controlled door. It would t accept my code until we tried it numerous times. The instructions don’t exist for registering at the gate first and then and o let the. Can yuh access the inside climate controlled storage units:

randy rust  |  First Impressions 
Rating:
5.0

The store Manager Tim was very helpful from beginning to end.

Catherine Greene  |  First Impressions 
Rating:
5.0

Tim was very efficient and extremely helpful.

chris ervin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosanne Fischer  |  First Impressions 
Rating:
5.0

I was in a bad situation and they went above and beyond to help me. Tim the manager was great... I can't remember the name of the girl who put my info in but she was also very nice. I would recommend them to anyone who needs a clean storage space and nice office employees.

sally castilo  |  First Impressions 
Rating:
4.0

The manager was very professional and gave me a refund immediately with no argument which I appreciated, and thus gave an above average rating. The unit itself was unacceptable for my needs, thus the refund. Overall, this Uhaul store is very nice and has lots of supplies with friendly and helpful staff. They were short on the size unit I would need and the only one they had left was, in my opinion, ideal for outdoor tools like lawnmowers, not for my new recliners, brand new TV, etc. Granted it's an older facility (it's actually the sister location down the street from the main store) and the unit is outdoor and not climate controlled. I should have known better or looked at it first, but it's been about 25 years since I've needed a storage unit though, so it didn't occur to me. The ceiling is in rough shape and the doorway is not a full width roll up, but rather a narrow swing out door and it just looked rough and icky inside, so I told the manager no way would it work for me and my stuff. He was nice about it, said he'd check it out and gave me a full refund.

Jeannine Folden  |  First Impressions 
Rating:
4.0

I did think there would be a lite in unit very dark

Susan Vanpetten  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Betty Wiseman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cherie Brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHELE RASSMUSSEN  |  Overall Experience 
Rating:
2.0

Sold me a unit already taken, gave us a unit a quarter of the size I needed, had to throw away my couch.passwords did not work on entering the grounds. Charged me the same amount for the large unit I wanted and ALL I got was the SMALLEST..POOR staff

Stephanie Powell  |  Overall Experience 
Rating:
5.0

I would be happy to use this u-haul location again, Everyone who works here is very nice as well

Joseph Scruggs  |  Overall Experience 
Rating:
5.0

The gentleman running the place was very friendly and helpful.

Shelby Uhl  |  First Impressions 
Rating:
2.0

Called from SC to reserve an unit. When I arrived they didn’t have an unit. They sent me down the street to their other location and when I got there no unit.

pam stafford  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jodi HEDRICK  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

robert cannon  |  Overall Experience 
Rating:
5.0

You made my move easy and helped so much

CONNIE PARK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CONNIE PARK  |  First Impressions 
Rating:
1.0

Main access door won't lock because it was broken at one point or another. Homeless people coming in and out of my storage unit I was in, which was the H unit. Did not feel safe coming in and out alone from my unit. Outside rest room was very unsanitary and very filthy with no tissue, feces all over the bathroom walls floors toilet bowl sink.

Cynthia Guzman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

esther tyson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cathy Cox  |  First Impressions 
Rating:
1.0

Used the storage unit and many items were damaged due to condition of unit it allowed rain to get in my unit and caused water damage to my items and mold as well if it wasn't for the insurance I would have been totally screwed and was very dissatisfied and some of the items were sentimental and can be replaced and I also don't believe I should be forced to use a special lock in order to store with your facility especially when it would be easy for a thief to obtain access to the unit with out cutting the lock with how flimsy the locking area is

COREY WALKER  |  Overall Experience 
Rating:
3.0

No problems

STEVEN ZOUSKI  |  Overall Experience 
Rating:
4.0

The online process was very convenient.

Cathy Jones  |  Overall Experience 
Rating:
1.0

Poor management.... first they give me a storage inside the gated place but when I got there it was locked..sorry this was rented out only this unit available which was outside the gated place

Nick Bek  |  Overall Experience 
Rating:
2.0

The people that work at this facility are a bunch of idiots. I had 2 units & closed 1, so these people decided to close both units, even though I'm paid up to date.

Yolanda Rodriguez  |  Overall Experience 
Rating:
5.0

Great experience no complaints

JENNA PETIT FRERE  |  First Impressions 
Rating:
4.0

The staff at the New Port Richey office was absolutely proficiant professional and pleasant to deal with as they seamlessly were able to check me in check me out and service my for truck rentals as we

Nelson Garcia  |  Overall Experience 
Rating:
2.0

Kept getting emails saying i was late on paying after i went in before the due date to tell them they where empty and i was done with them i called and was told they would call back never did took 3 t

todd dulworth  |  Overall Experience 
Rating:
5.0

Staff very helpful,only thing that would make it easier ,would be able to use the trash dumpster

Debra Stephens  |  Overall Experience 
Rating:
5.0

The staff is very helpful and the ease of whole process

Jeffrey Roderick  |  First Impressions 
Rating:
1.0

When I went to rent the storage unit and told them how much stuff I had they insisted it would all fit and then I went to the unit and the door was so small I could barely fit my 137lb body through

Danny Castro  |  Overall Experience 
Rating:
4.0

Staff friendly but not very helpful. I had a 25.00 VIP certificate they couldnt figure out how to use. 4 days later I'm still trying to resolve.

Melissa Burkhalter  |  Overall Experience 
Rating:
3.0

most u-haul facilities have a cart or a dolly to transport the items being stored, however they had none and everything had to be hand carried.

JOHN MOCK  |  First Impressions 
Rating:
2.0

As a customer who works for United airlines I have been moved by and have used U-Haul many times as that is who United uses I have always been satisfied but at the location in port Richey not at all

GARY KOSIS  |  Overall Experience 
Rating:
4.0

Professional and also friendly. Thanks. First time using a u.haul for something other than moving a home.

David Costa  |  First Impressions 
Rating:
4.0

I was very pleased with this facility!

lori palik  |  Overall Experience 
Rating:
5.0

Very helpful trailers in great shape and clean

larry marmaduke  |  First Impressions 
Rating:
5.0

very helpful and friendly

Richard Medeiros  |  Overall Experience 
Rating:
4.0

Moving out of your unit was the worst if it. I've left several messages and no call back

Jessica rivera  |  Overall Experience 
Rating:
5.0

The staff at uhaul took care of any questions i had , were very kind and curteous and yes i will definely use uhaul again !

robert epley  |  Overall Experience 
Rating:
5.0

n/a. did not use this facility

Patricia Dean  |  Reservation 
Rating:
2.0

Upon pick up in KY ,confirmation was made but driver did not show up until 2 days later. No reason given. Storing facility in FL caused roach issue. Customer service was rude when service terminated.

Elvis Begic  |  Overall Experience 
Rating:
5.0

Staff was very pleasant and helpful. Indoor storage unit was easy to access.

carol ginski  |  Overall Experience 
Rating:
3.0

The truck I got smelled like someone was smoking a cigar in it and there were ashes in the cupholder! I told the person about this when I returned the truck!

Bruce feger  |  Overall Experience 
Rating:
3.0

The ceilings need to be cleaned and painted as awful debris falls from ceilings.

Gregory Ostergren  |  Overall Experience 
Rating:
4.0

Na

Joel Risser  |  Reservation 
Rating:
5.0

Fast and friendly service. Will go back if whenever need it.

Elvis Begic  |  Overall Experience 
Rating:
5.0

Celest and her Regional manager did an excellent job resolving a issue I have been experiencing for many months. I had previously had erroneous charges associated with a U-Haul U-Box rental I made.

Tony Carroll  |  Overall Experience 
Rating:
1.0

Very Poorly run Operation!

Don Money  |  Overall Experience 
Rating:
1.0

My answers to this are split between 2 different U-Haul locations (Takoma Park MD and New Port Richey FL) TAKOMA PARK MARYLAND.... EXCELLENT RATING 1. Recommended correct number of containers 2. Staff was very friendly and helpful 3. Containers arrived at my address in Maryland within 15 minutes of stated delivery time 4. Containers arrived safely and with plenty of furniture pads NEW PORT RICHEY FL....POOR RATING The staff at New Port Richey seemed to have no idea of what was going on from the start! 1. Reserved a storage room for us 60 days before arrival of U-Boxes, boxes arrive in NPR, Management tells us storage room is not available 2. We set aside a day to clean out U-Boxes, find out we have to wait 90 minutes because no one can make the U-Boxes available to us. 3. 2 days after boxes were cleaned out we receive a phone call that boxes are ready to be delivered to us (See comment on their lack of knowing what is going on)

Don Money 
Rating:
5.0

Tim does a great job

Dickie Arvin  |  Overall Experience 
Rating:
5.0

The delivery was nine days late. We are to have $50 a day reimbursement. Have not gotten the credit card report yet. It is fair.

Glen Auman  |  Overall Experience 
Rating:
1.0

The manager charged me for gas after their employee changed the amount and intialed the contract and I left the contract infront of the gas gauge and took pics and showed him and still ripped me off!

Cory Smith  |  Overall Experience 
Rating:
5.0

a good deal

art miller  |  Overall Experience 
Rating:
1.0

I had problem from the first day and it continued I got a storage on the 6 the I was locked out 3 times due to staff error and I removed my items on 6/20 and the Gen Manager refused a refund for bad s

Taniquia Martin  |  Overall Experience 
Rating:
5.0

Thank you for such great customer service

Donna scott  |  Overall Experience 
Rating:
2.0

The facility I had my unit at was the original office. Without notice the office moved, the manager changed but I was getting sporadic billing statements (every other month) with the old managers info

PHILIPPE KAMMERER  |  Overall Experience 
Rating:
1.0

A young female employee, show no respect or empty when I was told I wasn't in the system and asked me to leave after someone cut my lock without consent, apparently looked like a break inn, nightmare!

luis sanchez  |  Overall Experience 
Rating:
2.0

Low rating due to it took two days after they said shed was available to me just to get them to open it then when they did it has someone else's stuff in it while my stuff was getting rained on

Jesse Baumgartner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas worner 
Rating:
5.0

Nothing! She was very friendly and helpful!

Catherine Bills 
Rating:
5.0

Run the way a customer would expect

James Blaney 
Rating:
4.0

Customer did not leave a comment.

billy SEPULVEDA 
Rating:
1.0

Customer did not leave a comment.

timothy riordan 
Rating:
3.0

I reserved the truck at 5631 U.S. 19, New Port Richey, FL they move it to 6209 US Hwy 19 New Port Richey. When I get to where I can pick up the truck. The employee is not even there. The inside of the truck was dirty. The windshield you could hardly see out of. Then when I went to drop it off again the employee was not there . My time was waisted

JAMIE STAUFFER 
Rating:
5.0

Nothing, they were professional and polite, a pleasure to deal with.

RAUL PEREZ 
Rating:
4.0

the young woman that helped us was absolutely grand. she was so polite and helpful and the best I've seen. I give her a 10 rating.

Jennifer Greer 
Rating:
5.0

Thank you

Joyce Labiento 
Rating:
5.0

Customer did not leave a comment.

BRUCE Weiler 
Rating:
1.0

Insure they are in the office when they say they are. I had a scheduled time between 1130-1230. It was verified by them in a return call to me. When I arrived at around noon there was a sign on the door stating they would return at 1300. That threw off my loading schedule and delayed me leaving to go home by several hours.

Lawrence Dudney 
Rating:
4.0

Deberian tener un empleado que able 2 idioma .pero todo lo demas esta bien.

YANILETTE GARCIA COLON 
Rating:
5.0

Customer did not leave a comment.

micheal casey 
Rating:
3.0

I had a GMC Sierra pick-up and it rained and I couldn't find how to turn the lights on. When I called the Uhaul place, I got a busy signal. It's against the law here to drive without lights on in the rain. I googled it and still couldn't find how to turn them on.

Nastasya Thibodeaux 
Rating:
3.0

Customer did not leave a comment.

peer lindemmann 
Rating:
5.0

Customer did not leave a comment.

DERRICK DAVIDSON 
Rating:
4.0

needs vending machines

JOSEPH ONEILL 
Rating:
5.0

Customer did not leave a comment.

Lynn Haun 
Rating:
5.0

Customer did not leave a comment.

kelly carmack 
Rating:
3.0

Customer did not leave a comment.

Michele Dieter 
Rating:
3.0

The location was off the main drive and did not have visible sign as to it location, hard to find

Frank Dotson 
Rating:
3.0

Could be a little easier getting into the location

Anthony Desimini 
Rating:
5.0

Nothing! Great job!

ron weberman 
Rating:
5.0

This was the third attempt to find a rental vehicle. This location was well maintained and the employee was extremely helpful. Everything ran smoothly, once I got to this location.

Elizabeth Weber 
Rating:
5.0

Customer did not leave a comment.

Michael Pickett 
Rating:
5.0

Vanes said, I think that was her name, was great. Super helpful!! Thanks for the great customer service.

MIGUEL IRIZARRY 
Rating:
5.0

Very helpful

Greg Mcquown 
Rating:
5.0

Customer did not leave a comment.

Conor Smith 
Rating:
5.0

I tried to drop the trailer at the location on Old Count Road 54 & the man there was very rude & made me take it to this location where she was awesome to deal with.

Patricia Mills 
Rating:
5.0

This location works great.

Kevin dunnigan 
Rating:
5.0

Excellent staff. Friendliest and most customer service oriented staff I have seen at a storage place. My only complaint has nothing to do with them but corporate. I wanted a discount to have five units and couldn't get any discounts which I think is a mistake.

ERIC GREEN 
Rating:
4.0

Customer did not leave a comment.

Bob BADE 
Rating:
5.0

Not be misleading with advertised prices.

ron weberman 
Rating:
5.0

Customer did not leave a comment.

PAUL FOX 
Rating:
5.0

Customer did not leave a comment.

AIMEE MICHA 
Rating:
4.0

Customer did not leave a comment.

MICHELLE BELL 
Rating:
4.0

Customer did not leave a comment.

LARRY OWENS 
Rating:
1.0

People are not honest with the customers when they ask questions about the rental. Manager was the one not honest with my wife and I.

LEWIS DAVIS 
Rating:
5.0

nothing

PHILLIP WHITE 
Rating:
4.0

Quick simple cheap easy to drive and right size

William Nance 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA COOPER 
Rating:
5.0

Customer did not leave a comment.

johnny matheny 
Rating:
5.0

Drop off was without complications. Staff very professional.

ROBERT BLANCHARD 
Rating:
5.0

Customer did not leave a comment.

SUSAN CORTRIGHT 
Rating:
4.0

Customer did not leave a comment.

WILLIAM LAUGHTER 
Rating:
5.0

Customer did not leave a comment.

Ron Nemetz 
Rating:
2.0

I don't feel the contract was explained properly by the staff. I was told I could return the truck anywhere but after leaving the facility a text was sent to me saying I could only return the truck to one specific location. Also, I was charged for two days when I only needed the truck for one day. Just poor communication.

LARRY CONTRUCCI 
Rating:
4.0

Remove the insulation that is falling off of the ceiling inside the units

MIKE ORTA 
Rating:
3.0

I WAS OVERCHARGED AND WILL HAVE TO CALL THE CORP OFFICE MONDAY. I RESERVED IT AT ONE PRICE AND WAS CHARGED ANOTHER. HOW DISAPPOINTING AND A TOTAL WASTE OF MY TIME.

JOHN VANMARTER 
Rating:
5.0

i couldnt back the uhaul into my storage area and the staff were great help.

CYNTHIA WORRELL 
Rating:
5.0

staff was polite, friendly and professional. The facility was very clean and my belongings were as I stored them. thank you.

CHRISTINE MAGOULIS 
Rating:
5.0

Customer did not leave a comment.

SHARON ESCALERA 
Rating:
5.0

maybe have coffee or something there for customers that pick their truck early in the Morning. Like we did

RON LITTLE 
Rating:
5.0

Customer did not leave a comment.

ROBERT GAFFNEY 
Rating:
4.0

Customer did not leave a comment.

RALPH COOK 
Rating:
5.0

Customer did not leave a comment.

Warissara Thong-On 
Rating:
3.0

The people where very helpful and very pleasant. I was very impressed thank you

PENNY TAYLOR 
Rating:
5.0

Natasha very nice our second time using this u haul.

Lisa Lopshire 
Rating:
5.0

Used this location several times. Very happy with thr rental service.

DEBBIE ANDERSON 
Rating:
5.0

Amazing service!

Raul Montero 
Rating:
2.0

The operator lied about the clearwater location. She never put our info into the system to reserve our storage unit, lied about the price, it was a HORRIBLE experience for my daughter who was already upset because she was forced to move in with her parents due to the recent flooding and forced evacuation from her apartment. Never again will we use uhaul for our moving needs, and I've been using your company for years

Jasmine Shoopman 
Rating:
5.0

Customer did not leave a comment.

WALTER CARLTON 
Rating:
2.0

Should not take 40 minutes to check in a truck, hire some help.

ADAM DILTS 
Rating:
5.0

A very pleasant experience! Natasha was very outgoing, polite, and provide exceptional customer service. I will definitely use this UHaul again.

CHARLES MOUSAW 
Rating:
3.0

Customer did not leave a comment.

DYANA PATTERSON 
Rating:
5.0

They were outstanding.

james russell 
Rating:
4.0

Nothing. Everything was just great.

KATERINA VERGOS 
Rating:
5.0

Customer did not leave a comment.

Tamie White 
Rating:
5.0

Thank you

Kelly Navarro 
Rating:
5.0

Customer did not leave a comment.

TODD WILLIAMS 
Rating:
5.0

This company was so helpful to us. Friendly and answered questions. They are great and I would recommend them to anyone looking for a unit to rent. We are more than pleased. Thank you very much.

MARCIA HOUSMAN 
Rating:
5.0

Customer service at this location is awesome. Natasha always solves any problem you might have. She is always my "go to" person when I need help with storage and/or a move. Uhaul should be proud she represents them.

CHERRY DUNBAR 
Rating:
3.0

Customer did not leave a comment.

Jennifer Kernaghan 
Rating:
5.0

very accommodating & very profesional

cecilia CLAUDIO velasco 
Rating:
4.0

Customer did not leave a comment.

JOHN HAYES 
Rating:
5.0

Customer did not leave a comment.

Keith Elliott 
Rating:
5.0

Excellent customer service, very personable. I would definitely use this haul again.

LOUIS MODERY 
Rating:
5.0

Customer did not leave a comment.

Rosmarie Karmann 
Rating:
5.0

Customer did not leave a comment.

YADIRA LAMBERT 
Rating:
3.0

..

Jeff Hudson 
Rating:
5.0

Excllent location. Clean facility. But a bit restrictive physically to get a 26' truck close to our unit. Customer service was excllent of course.

Rodney Smith 
Rating:
4.0

Customer did not leave a comment.

HASSAN IDRISSI 
Rating:
4.0

Customer did not leave a comment.

Stanley Skerry 
Rating:
2.0

Was told available at 8:30am, received a confirmation email stating 8:30 am pickup, place didnt even open until 9am....1/2hour wasted on moving day when you have help waiting is extremely annoying. Large slash in tire worried us.

CINDI COLE 
Rating:
3.0

Customer did not leave a comment.

DAVID NORRIS 
Rating:
5.0

Customer did not leave a comment.

Victoria Wilgus 
Rating:
4.0

Customer did not leave a comment.

RICHARD MYERS 
Rating:
5.0

Customer did not leave a comment.

GEORGE DENISE 
Rating:
5.0

Very friendly employees with prompt and courteous service.

John Howe 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D REAVER 
Rating:
3.0

I found the experience very satisfactory. I have dealt with this location previously, when it was under other management.

SYLVIA SCHLENKER 
Rating:
1.0

Was forced to buy the $10 insurance, under the claim that it was "policy." I accepted as I thought I had no choice. After going to another U-Haul provider just the other day to rent one again, the desk person said the insurance was 100% optional. I feel very ripped off after being told that it is a requirement, only to learn that it is optional. This is a shady way to increase your sales numbers.

JUSTIN CUPLER 
Rating:
5.0

Keep doin what your doin

DICKIE ARVIN 
Rating:
4.0

I did not have any issues at this location - I was pleasantly surprised as I have not had any good experiences with U-Haul.

Sandra Boleyn 
Rating:
2.0

The manager,Natasha, was not their when we picked the truck up. The truck was placed, for us, near are storage unit and as they (my wife and son) where loading , my wife, noticed the truck was leaning and ask the attendant if he would check the tires because the truck wasn't sitting right., He said he would, they continue to load the truck (in the rain) about an hour or so he came out and said they would have to put air in the tire so they suggested he check all of them. I returned about an hour after that and was told the same. By this time we have the truck over half way loaded, later he came out again and said we would have to take the truck to another location to have air put in the tire because he wasn't able to, I didn't like it but realize things happen and the other location was very close, we we're close to being done and was tired so we finished and procided to the other location. We get there and we're told that the tire had to be replaced and they have to call road side assistance. By this time I'm very upset because where wet from loading and was under the impression the tire just needed air! Mine you its still raining! I'm thinking why wasn't this noticed prior to us renting the truck( because the tire had a chunk out of it on the side wall). Assuming the repair wouldn't take long, WRONG, about three hours later the tire had been fixed, but by this time my hole family is wet, cold and frustrated because we where to leave that day, in which made me even more upset! We ended up adding another day on our hotel bill and starting off in the morning due to the delays. Also my wife had the second location mark all the damages on the paperwork (which we would not have noticed if we had not been standing in the rain waiting for the road side assistance )because the first location did not mark. Me, not knowing they are suppose to walk around the truck with you and check these things! There was gray tape ,on one side, on the out side of the truck in an L shape and big scraps on the truck. The second location said , "it's a good thing you caught this because you could of been charged for those damages," All I can say is I was very disappointed in the rental process and will not allow my family to go through that again! ! p.s. here's the file #381820

DALE SMITH 
Rating:
5.0

Nothing! This was by far the absolute best experience I have ever had with Uhaul. They were attentive and kind, allowed me to park my car in their lot, and were very, very nice. I will recommend them to anyone I know that needs to rent a Uhaul truck.

STEPHEN SHULTZ 
Rating:
4.0

I showed the customer service rep the issues I had with truck. They stated it needed to go to repair shop right away.

JOLEEN DECKARD 
Rating:
4.0

Customer did not leave a comment.

IVELISSE ALEMANY 
Rating:
5.0

Customer did not leave a comment.

john walton 
No reviews have been submitted for this location.

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