Customer Reviews for U-Haul Moving & Storage of Oak Hill

1,367 reviews

7052 103rd St   Jacksonville, FL 32210
(Located at 103rd St and I-295 on the SE corner)

(904) 573-8912

View Facility Map

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–3 pm

Services at this Location:

Contact Us

(904) 573-8912

7052 103rd St
Jacksonville, FL 32210
(Located at 103rd St and I-295 on the SE corner)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–3 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

EDDIE MITCHELL  |  First Impressions 
Rating:
5.0

Great customer service and communication!

nathaniel bailey 
Rating:
5.0

Customer did not leave a comment.

charlotte mcbride 
Rating:
4.0

Customer did not leave a comment.

Nadia Hall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE HOLMES  |  Overall Experience 
Rating:
5.0

MS WINTER, and all the staff werw all very knowledgeable, helpful, as well as friendly Really a super godd group. THANK to each of you for all of tou HELP, I'm SUPER GRATEFUL!!!!

VANESSA MILLENDER 
Rating:
5.0

I’m very thankful using U-Haul your facility. Thank you very much.

MELMA PROPER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Wright  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

dat chanh wu 
Rating:
5.0

Customer did not leave a comment.

HARRY HANCHER 
Rating:
5.0

Excellent service and high product reliability

Russell Ealy 
Rating:
5.0

Winter was awesome! Friendly and a great help. She really brightened my day and got me all squared away

Hope Hale 
Rating:
5.0

Customer did not leave a comment.

Lotoice walton 
Rating:
5.0

Customer did not leave a comment.

isaiah mills 
Rating:
5.0

Customer did not leave a comment.

ciara king 
Rating:
4.0

Customer did not leave a comment.

Michael Perry 
Rating:
5.0

Customer did not leave a comment.

gregory mosley 
Rating:
5.0

Customer did not leave a comment.

CARL MUIRHEAD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eugenio Negrini 
Rating:
3.0

Just when pick up put trucks in a lighted area.

Shynetter Hunt 
Rating:
3.0

Price kept increasing despite no one living on premises any longer. There has been no consolation given to long-term customer, and customer service couldn't have screwed up my truck rental any more.

JONATHAN POWELL  |  Overall Experience 
Rating:
3.0

The first U-Haul call center rep used my wrong phone number and didn't put my reservation in correctly. The second U-Haul call center rep said they fixed it and I'd have a 20' truck waiting for me, but also didn't do the reservation correctly. There was no 20' truck, only a 26' truck and none of the truck reservations showed on the app or website.

JONATHAN powell 
Rating:
5.0

The only thing was that there was not a lock inside the unit as stated but no worries I brought my own just in case I needed it and I was glad I did.

Beverly Howard  |  Online Move In 
Rating:
5.0

Mrs Winter was a great help and very professional!

Ira Stafford  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ARTHUR MATTHEWS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

WILLIAM WOODLEY  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lenora Reddick 
Rating:
5.0

Customer did not leave a comment.

Joel O'Brien 
Rating:
5.0

Great customer service

Ronald Thomas   |  First Impressions 
Rating:
4.0

The truck was old and had a lot of problems when i rented the truck the gas was supposed to be on 1/4 it was lessser then that I took a picture so I still put gas in it just to try to go pick up my furniture I couldn’t pick up it because the truck acted like it was about to cut off and the truck was making alot of noises and wouldn’t couldn’t go over a certain miles so I tryed calling uhaul many of times I couldn’t get anyone to answer so I brought the truck back and they wasn’t any help no concern nothing when I told her she even stated she didn’t know customer service number !!!!!!!! She didn’t try to accommodate us on nothing she didn’t CARE!!!!!!!!!!

Joyce Simmons 
Rating:
5.0

Customer did not leave a comment.

doyle sherman 
Rating:
5.0

Customer did not leave a comment.

Wiin and Win business solution Whittaker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marvin Castillo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tanika Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIE FAVORS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna valentine  |  Overall Experience 
Rating:
4.0

The staff was totally awesome!!!

Andrew Witcher 
Rating:
5.0

Keep Giving Great Customer Service

Fannie Tensley 
Rating:
5.0

Customer did not leave a comment.

Christian Sprague  |  Overall Experience 
Rating:
4.0

Safest place to store your personal belongings. A long 7 years thanks.

SHAWNTA FLORES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YANNET ORTIZ CINTRON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kevin lohse 
Rating:
5.0

Customer did not leave a comment.

Tito Tandoc 
Rating:
1.0

Customer did not leave a comment.

MARQUITA NEAL 
Rating:
5.0

Customer did not leave a comment.

SHARONDA HARRIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Williams Gee  |  Overall Experience 
Rating:
5.0

Excellent customer service!

Gwendolyn Oyewole 
Rating:
5.0

Customer did not leave a comment.

ANTONIA BUTLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Commins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

willie young 
Rating:
2.0

Customer did not leave a comment.

Melody Rouse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isa Price  |  Overall Experience 
Rating:
5.0

Está bien

emmanuel reyes 
Rating:
5.0

Customer did not leave a comment.

Mario Tyson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

warren watkins 
Rating:
3.0

Customer did not leave a comment.

dat chanh wu 
Rating:
5.0

Customer did not leave a comment.

Humberto Ortiz  |  Overall Experience 
Rating:
5.0

The biggest issue we had was the U-Haul app when trying to pick up the van after hours. It's really not very user friendly and doesn't actually work (couldn't pick up my location, the camera wouldn't take a picture, etc.). I was on the phone with your help desk (the lady there - I wish I had her name - was great!) and we had to go into your website on my phone browser to get it to work. That took quite a long time and we wasted probably at least 45 minutes and maybe an hour with that. We also had problems opening the lock where the keys were stored - obviously the locks are outside and the dials "sticky" with their exposure to weather so we had trouble getting it open - we could have also used maybe a small sign indicating that we really needed to press very hard on the latch to get the lock to open, but that's more a user error than a problem with the lock. Maybe a little WD-40 on the dials to loosen them up so they will rotate and line up more easily. The return during office hours was much easier and the person checking us in was very friendly.

Eugene Sirbaugh 
Rating:
5.0

Customer did not leave a comment.

Dkeilah Quaintance  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Isaac George  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elisha williams 
Rating:
2.0

Please train your staff on the use of online check in. I was delayed 50 minutes as I was told I can't use a debit card. My debit card is a Visa and when it isn't used as a debit in other businesses it is run as a credit card. I don't carry any other card on me. The clerk asked a customer to help me check in because she said she is not familiar with online services. Secondarily, the WiFi at the facility was not working in the evening so I could not properly turn in my truck.

Melissa Tingsombutyout 
Rating:
4.0

Customer did not leave a comment.

Martha Perez 
Rating:
4.0

Customer did not leave a comment.

william brewer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSBY POWELL 
Rating:
5.0

Im pleases with your service it was very convenient

dorian traverso  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lesia williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana Streeter 
Rating:
5.0

Thank you very much

Edward Wells 
Rating:
3.0

Customer did not leave a comment.

CAROL DAMRON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELVIN GARRETT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary McCollum 
Rating:
5.0

Customer did not leave a comment.

Renee Selby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Albert Cook 
Rating:
4.0

Customer did not leave a comment.

Lisa Hill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ashley frederick 
Rating:
5.0

Customer did not leave a comment.

ULYSSES SALETT  |  First Impressions 
Rating:
5.0

Great customer service. Very friendly staff.

Gean Anderson 
Rating:
5.0

Customer did not leave a comment.

jasmine prince  |  First Impressions 
Rating:
4.0

Ms. Jessica was Amazing. Very Professional.

Cecelia Gaines  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya Mitchell  |  First Impressions 
Rating:
3.0

I am very upset over the reservation being moved from one location to another. Then I am extremely upset over the way I was treated by the manager Cerra at 6100 Blanding Blvd. I will never be back to that location.

Kurt Oster 
Rating:
5.0

Customer did not leave a comment.

George Brooks 
Rating:
5.0

Everything was perfect

Glenn Dixon 
Rating:
5.0

Customer did not leave a comment.

Levar Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALEJANDRO FONSECA ROJAS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Audrey Chambers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Richter 
Rating:
5.0

Customer did not leave a comment.

Loretta Ealey 
Rating:
5.0

Kyle was extremely helpful to me and I appreciate her kindness. Great customer service is rare these days, so it's a pleasant surprise when you get someone that's not only polite but knows what they're doing and is happy to help. The management was also great. I would recommend this location to anyone who may need this service.

Sonya Lewis  |  Overall Experience 
Rating:
5.0

I definitely want to use this location again.

Edwinna Harris 
Rating:
5.0

Winter, the front desk person was so friendly. Much better than the people @ Blanding Blvd.in Jacksonville Florida. Nice to work with friendly people for a change.

Guy Carpenter 
Rating:
5.0

Customer did not leave a comment.

MARGO MILHOMME  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Gonzalez  |  Overall Experience 
Rating:
4.0

Well done and organized for an efficient rental.

John Klecha 
Rating:
3.0

Customer did not leave a comment.

TA'KARA JACKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alejandro Fonseca Rojas  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alejandro Fonseca Rojas  |  Overall Experience 
Rating:
5.0

No comments

Eugenio Santana 
Rating:
4.0

The only complaint I have is they have no dolly’s. But the process was pleasant and smooth.

Deshi Banks 
Rating:
5.0

Not a thing the customer service was awesome

Paula Daniels 
Rating:
4.0

Customer did not leave a comment.

ROBIN GOODEN  |  First Impressions 
Rating:
5.0

Keep up the good work

Yorlanda Boynton 
Rating:
2.0

Customer did not leave a comment.

Andrea Black 
Rating:
5.0

Customer did not leave a comment.

ANGELA RASBERRY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard francis  |  Overall Experience 
Rating:
1.0

Super expensive compared to other uhaul locations which I don’t understand I’m unhappy

Nicole Winnik 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE YOUNG  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Bianca Tate 
Rating:
3.0

Customer did not leave a comment.

Danny Sandlin 
Rating:
3.0

Customer did not leave a comment.

Rose Carter  |  Overall Experience 
Rating:
5.0

Jessica and Winter are always great! This location is really great. Always easy and great customer service.

Mary Gold 
Rating:
1.0

The worse ever not to mention racist ,liars,,and crooks ...stole my money and i would never recommend

Willie Williams Jrs  |  Overall Experience 
Rating:
5.0

Hoes of operation could be longer. And information could be made cleared upon inquiry.

DRungo Rumph  |  Overall Experience 
Rating:
5.0

The U-Haul associate was very helpful and efficient. She also was extremely polite and professional. Will definitely rent a truck from this location in the future.

Alexandria Johnson 
Rating:
5.0

Customer did not leave a comment.

Carlos Qurogea 
Rating:
5.0

They were very accommodating. Friendly staff. Drop off was made very easy.

Tina Rush 
Rating:
5.0

Customer did not leave a comment.

Aaron Latham 
Rating:
5.0

Easy, convenient, friendly, and good value for your money.

DAVID AUSTIN 
Rating:
5.0

no issues

corinne hinojosa  |  Overall Experience 
Rating:
5.0

Thank you very much

Ulysses salett  |  Overall Experience 
Rating:
5.0

I loved it there. I was so grateful to have them. This place IS one of a combination. I can't imagine what I see. If I cried, needed help they helped me a lot , then they did it for me. I was appreciated by them. I gave them 10+ stars. Also, I informed them I moved out, they were friendly and will be missed. They are happy still!

Elizabeth Taylor  |  Overall Experience 
Rating:
5.0

Everyone was great from the Cincinnati store representatives to the Florida representatives. I would recommend Uhaul. From packing to moving, car towing equipment, storage and unpacking. The prices were very affordable! You won't be disappointed!

Sonya Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aleshia harris  |  First Impressions 
Rating:
5.0

Location was great. Corporate reservation made the reservation at the wrong location but this location corrected corporate's error. Can't Corporate see that I've used this location before?

JASON ELSE 
Rating:
5.0

Customer did not leave a comment.

Natalie Gunter 
Rating:
5.0

Jessica and Her Entire Crew ARE SUPER AMAZING!!! IF I EVER NEED A CLIMATE CONTROLLED STORAGE AGAIN I WILL SURE TO UTILIZE THIS SAME ESTABLISHMENT! KEEP UP THE GREAT WORK! The gentleman who Closed me out was so understanding and so HELPFUL TO ME AND MY MOM. GOD BLESS YOU ALL U-HAUL. Keep the STELLAR WORK.

Arturo Reyes  |  Overall Experience 
Rating:
5.0

Had a good experience. Customer service representative was very pleasant to deal with.

Victor Wilhelm 
Rating:
5.0

Extremely helpful and professional. Keep up the good work!

michael langtry 
Rating:
5.0

This storage unit was clean, held no odors and most importantly had no sign of rodents. I had zero issues and will recommend and rent again. The only two things that I noticed, but didn’t have a problem with(but others might) is a unit where someone was living in with the unit door about 2 feet from the ground and a black truck parked about a foot away from the door blocking or hiding there presence. Lastly I noticed cars waiting for the gate to open to come in and to get out after hours. This can only mean one thing. Again it didn’t bother me but I’d want to know if I owned the property. Thank you

felix garcia  |  Overall Experience 
Rating:
5.0

I secured a storage unit and it was actually a covered parking spot. The agent on site was so helpful by transferring the money over to a climate controlled storage unit. It took less than five minutes. She was pleasant and helped me to be at ease. During the move in; I had to use the restroom and it was so inconvenient to try to move the truck or even walk. One of your agents was riding by on a golf cart and I asked her if she would ride me up to the restroom. She was so humble and polite and offered to wait on me. I told her it wouldn’t be a problem walking back. There is a special something about the property that I have my storage unit at. All the staff there is such a blessing. My family and I had been evicted. You guys eased the stress and truly made me feel like I was amongst family. So thank you and thank you.

Kristina Holt  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ana iris nieves 
Rating:
5.0

Customer did not leave a comment.

ALETIA ANCRUM  |  Overall Experience 
Rating:
5.0

The employees were very courteous and very helpful I will refer you all to my friends and family

Veronica Horne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tameka Mills 
Rating:
3.0

Customer did not leave a comment.

Andrew Kreitz 
Rating:
5.0

Customer did not leave a comment.

FAKELIA HOUSE 
Rating:
1.0

Customer did not leave a comment.

michelle leiscritz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen Wankel 
Rating:
5.0

I was always able to get to my storage area with ease,staff was present an readily available during the day.

Tawana Brown  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Martin Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis Milian  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID AUSTIN 
Rating:
5.0

Customer did not leave a comment.

crystal singleton 
Rating:
5.0

I have no issue with you uhaul but just one staff member Jessica very rude at certain time no, no understanding, so far she is the only one

cornelia brannon  |  First Impressions 
Rating:
3.0

For what it is it was ok.if you have extra money to waste . don't be late with your payments or they will kill you with fees. It was well lit and the lady in the office was friendly and helpful.

Shanna Minor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Gardner 
Rating:
5.0

The ladies was very happen would recommend that store that other people cuz of the good customer service

Florence Bostic  |  First Impressions 
Rating:
5.0

Nothing

dale turner 
Rating:
5.0

Customer did not leave a comment.

Kathi Yearty 
Rating:
5.0

And it was very nice. Everybody was very helpful and pleasant.

Jimmy Childs  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Maria Lugo 
Rating:
5.0

Well-run location with very helpful staff.

Mark Miller 
Rating:
5.0

Everyone was great and helpful,even when I be late on my payment everyone was great with helping me keep my storage...thanks U-Haul your the best

AMEKIA STEVENSON  |  Overall Experience 
Rating:
5.0

Nice lady named Winter helped me. She is a very helpful and considerate person. If I had a business I would hire her as fast as I could. I was having issues with selling my house and buying my condo and Winter was a real positive. She made the experience as good as it could be.

william gullett 
Rating:
4.0

Customer did not leave a comment.

Lonnie Mills 
Rating:
5.0

The over all experience was awesome. I wish the hours for gate access was longer for time when I need to get things late at night.

ALBERT WILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn Morgan 
Rating:
3.0

Customer did not leave a comment.

Taylor Falana  |  Overall Experience 
Rating:
1.0

I couldn’t get in contact with anyone to pay my bill so my things were sold

Sideera Basker  |  Overall Experience 
Rating:
5.0

Customer service was excellent The truck was in excellent condition,clean and drove well. I cannot recommend any changes.

DAVID LLOYD 
Rating:
5.0

Customer did not leave a comment.

Laiza Santiago  |  Online Move In 
Rating:
5.0

The Manager was very knowledgeable an customer friendly,he got me in and out in no time,although he forgot my free lock,I know it's no problem to revisit an grab one.

Tawana Brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ray Cope 
Rating:
5.0

Make sure the equipment is inside the trucks because I was still charged for something I didn’t receive

Amunni Reese 
Rating:
2.0

Al principio de los muchos años que tuve la unidad avían personal muy amable lamentablemente los últimos años los empleados no eran tan amables ni atentos, así que tomé la decisión de terminar el contrato además muy alto los precios para el servicio.

ANA AGOSTO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andre teel  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Veatrize Hopkins  |  Overall Experience 
Rating:
3.0

U- haul needs more promotions

BRENDA COUNCIL  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

cynthia watley  |  Overall Experience 
Rating:
5.0

Service was fast vehicle was clean service personnel was very nice

Altamese Ford 
Rating:
1.0

Customer did not leave a comment.

Latosha Roberts 
Rating:
4.0

The service is good as it could be with one worker. You have to be a patient customer.

ALYSIA MCGRIFF  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rafael Goldblat  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danny Morgan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roderick Moore 
Rating:
5.0

Customer did not leave a comment.

lesia williams  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

OONA PERRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber Whitmore 
Rating:
5.0

It was clean and people were nice

Tomothy Blunt 
Rating:
5.0

Great experience.

sherry Gray  |  First Impressions 
Rating:
5.0

Amazing job

LARRY GILMORE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

miguel espinal 
Rating:
5.0

I was well pleased with the service received from every attendant I talked to at Uhaul face to face , via telephone. Professional and courteous. Very knowledgeable. Would highly recommend the Oak Hill location to family and friends. Thanks again. A very satisfied customer. Special thanks to Courtney; Heather and Ms. Carrie! Kudos 👏 💐: )j Ms. Janice Edwards

Janice Edwards  |  Overall Experience 
Rating:
5.0

No me devolvieron el dinero de unas millas de más cuando rente un truck

ramiro maciel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Calderon 
Rating:
4.0

Location somewhat challenging to access when approaching from the east. Personal very efficient and friendly.

Marshall Howell 
Rating:
5.0

Customer did not leave a comment.

kIMBERLY DOVE  |  First Impressions 
Rating:
3.0

Customer service was very good. Checking the vehicle back in was very good. The actual location is difficult to get to. Not ideal really. Selection of available vehicles was small. Physical location is not conducive for high traffic.

Dennis Strickland 
Rating:
4.0

The location needs another entrance.

Gerald Gowans 
Rating:
5.0

It was a great experience quick efficient and the attendant was excellent, there's not to be said for Quality customer service

DERRICK DANTZLER 
Rating:
5.0

The lights in front of the unit go off and on.

FABIAN VELAZQUEZ UBINAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rhonda Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josette Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila Solomon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Joseph  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debbie Lachman 
Rating:
3.0

Normandy Village had more customer service skills and a employee who needs soap in their mouth as well as customer service skills and proper phone training, knowledge of not only chain of command but the business info. The Oak Hill store posted hrs of operation differs from the automated hours. However, the reps were friendly.

DRungo Rumph  |  First Impressions 
Rating:
5.0

The attendant at the location was very helpful and made this a pleasant experience

CONNIE BLAIR 
Rating:
4.0

Customer did not leave a comment.

victor dorsten 
Rating:
5.0

Jessica and Edward are excellent Staff and committed to helping their costumers. Uhaul is very Fortunate to have them as staff. Highly Recommended.

Arturo Reyes  |  First Impressions 
Rating:
5.0

Good 👍

Duc Chau 
Rating:
5.0

Staff was great

Timothy Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Williams 
Rating:
5.0

Excellent service and place.

TUMAI HPAUWI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Sims  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas mills  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shirley buenaga  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jawauna Randolph  |  Overall Experience 
Rating:
2.0

My truck was was broken into several times. I requested lights and cameras, but none were provided. I felt that the staff was concerned about the lose of property. It is my intent, not to do storage business there again.

Calvin Paige  |  Overall Experience 
Rating:
5.0

The uhaul facility provided outstanding service and exceptional security. The staff very complimentary to my needs and services. I recommend this location to all family, friends, and veterans. Great place

Russell Ealy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dwayne Doctor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla Hudson  |  Overall Experience 
Rating:
4.0

Location is right by 295 highway and it was a little cluttered because the office location is small. But the associate was extremely helpful in locating my unit. I saw the cameras that keeps constant eyes on the area and that was nice. But the vehicle parked around for storage should have some pressure washing on them. I have not moved in yet because of storms currently, but will soon.

Vercountess Hendricks  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Deena Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tom flores  |  Overall Experience 
Rating:
5.0

Keep up the good work

Willie ANDERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dexter Turner jr  |  Online Move In 
Rating:
5.0

The staff is great !

MILAGROS ROSARIO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nelson Matias  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM COSTAKIS  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

GREGORY PETERSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL Williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Herb Lavender  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Derald Sweatt  |  Overall Experience 
Rating:
5.0

Kyle Butler was awesome in assisting me in finding suitable storage solutions after all online attempts failed. He listened to me and went above and beyond to fix the situation. My husband recently passed away and he was sensitive to that fact and how important it was for me to get settled. Thank you. Kindness goes a long way. Although I wasn't able to secure a spot at his location, he reserved me up the street and they were just as kind.

Linda Carson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WILLIE FAVORS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donzell Williams  |  First Impressions 
Rating:
5.0

Very helpful

Christopher Cheshire  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ladeirdre Forehand  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila Solomon  |  First Impressions 
Rating:
1.0

Overpriced. I originally made a reservation online and when I got there they had given it away so I had to get a larger and more expensive unit. I had no choice but to take it as I was there with all of my things. Would not recommend this place.

Jessica Serra  |  Overall Experience 
Rating:
2.0

In the business units across from building C they had several different people in an out constantly an everytime the door opened it reeked of Marijuana

ernest brancato  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN CASE   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alicia mills  |  Overall Experience 
Rating:
5.0

The u-haul center we used all the staff there are so helpful so friendly they just could be no no words to explain how wonderful they made this easy for us

ron meadows  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nikita hayes  |  First Impressions 
Rating:
2.0

The second floor isles was very hot not kept cool at all. Numerous items got mold on it and had to be thrown away. It wasn’t that way when I moved in. The prices were very high for the amount of space I had. Found a much cheaper price at Life storage.

TAMRA STEINMETZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Johnson  |  First Impressions 
Rating:
3.0

They do not answer the phone but when I go by the office they're just sitting around. I understand not answering if you're busy. So, maybe Uhaul is directing customers to go online and they end up paying their staff to sit all day.

GRETA HOLLIE  |  First Impressions 
Rating:
3.0

The elevator was down for several weeks which made it extremely difficult to move all my properties

Letitia Nicolas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amye Mathews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felicia Holland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Blaire Shine  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theodore Wiley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darrin alexander  |  Overall Experience 
Rating:
4.0

Im in unit D 109. We was moving into the unit an found several house roaches un my unit.

OONA PERRY  |  First Impressions 
Rating:
4.0

I already signed documents to auction my stuff last August 21 or 22, 2021.. I am satisfied with all the staff but can't continue for medical reason.. I appreciate your understanding.. Thank you..

shirly frank  |  Overall Experience 
Rating:
5.0

I had money problems but hope I can rent again in the future if I have to

Rayshawn James  |  Overall Experience 
Rating:
3.0

The appearance from the street isn’t inviting. There are only 4 or 5 parking spaces and if someone is getting propane then 2 of those are blocked. I rented my unit on the Uhaul app and it initially sent me to the incorrect address on 103rd st. They were very helpful, their facility clean and uncluttered. Had they had the size unit I needed I would have stayed there. They directed me to the to the correct address, I arrived and they were closed. One is open until 7:00 pm, one until 5:30 pm.

Harold Johnson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Fredick  |  First Impressions 
Rating:
2.0

I was charged a unauthorized cleaning fee without being notified. Although it was refunded after i contacted the office, I felt it was unprofessional. The representative stated that it was for a cleaning fee but the email stated that it was for rent, in which I had already moved out. Also, Uhaul reps are very hard to get on the phone.

Martina Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERRY ROZIER  |  Overall Experience 
Rating:
5.0

The 2 Girls at the Front Desk were the BEST!!!! Service was phenomenal, was able to get me into a storage in a timely manner to accommodate my needs. Went above and beyond!!!!!! Awesome staff.

Theodore Wiley  |  First Impressions 
Rating:
5.0

Everything about my experience with haul was positive. I stored my trailer for several months and any issue that came up the handle it pleasantly professionally quickly and it was like that with not just one but with every employee I came in contact with in the office and on the phone A+ 5 star service

GUSSIE ROBERTS  |  Overall Experience 
Rating:
3.0

Thought I was renting a unit.

Teresa Lively-Hall  |  Online Move In 
Rating:
1.0

I couldnt find space to park

Keith Smith  |  Online Move In 
Rating:
3.0

Some of my things molded. I thought it was climate controlled. Hard to get them an the phone.

Linda Hunt  |  Overall Experience 
Rating:
5.0

Thank you Kyle! You were great!

Destiny Bedar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynn Gazzara  |  Overall Experience 
Rating:
5.0

The employees that I interacted with were very knowledgeable at their job, I was made to feel like I have always been there, very helpful. I recommend this U-Haul facility.

CHARLES BOSTIC  |  Overall Experience 
Rating:
2.0

no one would Answer the phone so I could make payments. Being a over road truck driver I could not take a chance loosing my stuff because no Customer service . If I could have made a payment by phone I would still be a customer

Kenneth Davis  |  Overall Experience 
Rating:
5.0

Very helpful, will use again

Junifer Jean-Joseph  |  Overall Experience 
Rating:
5.0

I was very pleased with the storage unit as well as the awesome customer service that the staff gave! Thank you all again!

kristina evans  |  Overall Experience 
Rating:
4.0

Staff very pleasant and the facility was near my home and the cost was reasonable for what I had.

Devonna Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTWAN KING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ivelisse Ortiz  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Betty Green  |  Overall Experience 
Rating:
1.0

I had a reservation but when I got there they had given my unit away. The woman working the desk informed me that her manager down the street was sending people to them and giving units that were already booked. She tried to find me another unit that matched the one I had reserved, however there weren’t any available. Since I had to return my U-Haul to another location, I wound up having no choice but to take a larger unit that isn’t climate controlled for more money (which they wouldn’t price match when I asked). I will be looking for another storage facility IMMEDIATELY to move my items too.

Jessica Serra  |  First Impressions 
Rating:
5.0

I chose the wrong size unit the staff was very helpful finding me another unit im very grateful for that

jeanette smith  |  Overall Experience 
Rating:
5.0

Love your beautiful 😻 staff’s that what you call team they all was Excellent that for the great 😊 service thanks a lot God Blessed 🥲 🙏

Olga Kirksey  |  Overall Experience 
Rating:
5.0

Great place!!!!, staff very helpful

Janie solomon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vernon Wimberly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudio Cardoza  |  First Impressions 
Rating:
4.0

Y'all need better access to after hours I couldn't get in my storage unit due to no access and it really wasn't that late in the night

Karianne Gosche  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jaqueline Joshua  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Foster  |  Overall Experience 
Rating:
1.0

This is the 2nd review I’ve left. I wouldn’t recommend this location at all. The first storage unit I was assigned to, someone’s things were occupying the space. I was offered another unit but had to pay $5 more because it was a drive-up. Just ridiculous.

Tierra Stokes  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Preston Kneen  |  Overall Experience 
Rating:
5.0

Thanks so much

alma brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Junifer Jean-Joseph  |  First Impressions 
Rating:
4.0

The csr was helpful and knowledgeable about the products but the discount didn't go through. I want my discount on one of my storages.

Joy Key  |  First Impressions 
Rating:
5.0

The representative was informative and professional

Tanya Dyson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Martin  |  Overall Experience 
Rating:
4.0

It seems like the elevator is getting old and in need of repair often! Not working two out of four times when I needed it! Very inconvenient for me because I come from out of town.

leslie bader  |  Overall Experience 
Rating:
4.0

Everybody was friendly and helpful. The storage unit was nice and clean. Thanks😊

Shonda Jackson  |  Overall Experience 
Rating:
5.0

None overall great customer service

will Anderson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Antonio Knighton  |  Overall Experience 
Rating:
5.0

I've been a U-Hall tenant for well over 12 years. Coming into Jacksonville six years ago, I found this facility in a very convenient place and with great owner/manager couple and best customer service in the world. I got to know them by name and they knew me by name. They related to you as family, not just as a customer and needy traveler. At ownership change, these new owners and management team have maintained the same congenial atmosphere of service. The facility is clean, all around. You can put a matrass "down on their premises and sleep safe and neat!" That's how neat and well organized they are here with everything....

Steve Ibeawuchi  |  First Impressions 
Rating:
5.0

Everything was organized clean and professional.

Letitia Nicolas  |  First Impressions 
Rating:
2.0

Unprofessional management. Had to call corporate a few times. There were some good people at one that worked there. Just a terrible experience. Had a unit there for almost 5 years.

Charo Jackson  |  Overall Experience 
Rating:
5.0

Check in was smooth, quick and simple. Staff was informative and helpful.

Erick Young  |  First Impressions 
Rating:
2.0

My reservation was transferred to another location but was never told to me. When I went to the other location they had not idea who I was. Dropping it off was just as painful. Locations do not speak with each other nor do they communicate with the guest about anything to do with their reservation . This was such a pain I will NOT be using U-Haul for future moves. Please fix these problems !

Misty Ortloff  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TONY CROCKER  |  Overall Experience 
Rating:
5.0

Excited service well lit and clean with such professional and friendly staff

lalisa pugh  |  Overall Experience 
Rating:
5.0

The only issue I had concerns with. As a customer I strive to make sure I leave the facility clean where another customer can walk in with ease. With that said we as clients need a place to discard paper trash that we decided we don't need anymore. Im not talking about furniture. Other than that I give the 103rd a A+

TERESA MOORE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GUSSIE ROBERTS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE ALVAREZ  |  First Impressions 
Rating:
5.0

It was a pleasure dealing with Edward and Monika. They went above and beyond were sure to make it the best experience we could have hoped for. We will definitely use this location for any of our future moving or storage needs.

STEVEN MCNEAL  |  Overall Experience 
Rating:
5.0

Eduardo was so friendly and informative. He really went above and beyond to give us the best experience. Will definitely be using this location in the future!

STEVEN MCNEAL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Irvin  |  Overall Experience 
Rating:
5.0

The young woman in the office who helped me get the right size unit was very cheerful, nice and very helpful.

CHARLES BOSTIC  |  First Impressions 
Rating:
5.0

U-Haul Moving & Storage Of Oak Hill has wonderful staff members and excellent customer service.

Delmar Esannason  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theodore Wiley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antionette Beckton  |  Overall Experience 
Rating:
5.0

I like the employees that work there they very kind and nice

Charlton Walston  |  Overall Experience 
Rating:
2.0

My car was broken in. The staff haven't seen anything on the video, as of yet. I am out of 700 to 800 of my own money. My honest opinion, it was a inside job.

zimbalists poole  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RODRICK TURNER  |  Overall Experience 
Rating:
5.0

The service I received in the last days was most of the interaction I had, and it was most pleasant thanks to a nice young lady who works the front desk. She’s clearly a professional! Thanks!

John Prince  |  Overall Experience 
Rating:
5.0

Manager was very helpful and quick and efficient!

Kassy Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Irvin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brett Higginbotham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDRON GRANT  |  First Impressions 
Rating:
5.0

Excellent service.

JEP ATAIZA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Manuel  |  Overall Experience 
Rating:
5.0

I loved my experience each time with U-Haul. Always affordable, friendly and convenient. As customers we are subject to changes in our personal lives but U-Haul is always there to help transport us through our next few steps! ⭐⭐⭐⭐⭐

Curina Alarian  |  Overall Experience 
Rating:
5.0

Mr & Mrs Pena made a stressful time more bearable. I especially appreciate the professional and kind demeanor of Mr. Pena at each interaction, albeit email, over the phone or in person. He always tried his best to explain and exceed our needs. Most of my interactions were handled by Mr. Pena, but both of them were truly helpful. When I initially rented, a mistake was made, but it was addressed satisfactorily. Thank you both for being so helpful and providing professional service! Ms. Johnson

Felicia johnson  |  Overall Experience 
Rating:
5.0

Husband and wife team do an awesome job! Excellent customer service skills and knowledge of their location!

Samuel Samford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Walker III  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rayshawn James  |  First Impressions 
Rating:
5.0

I've already recommended to other business associates we know of.

Shemiya Gee  |  First Impressions 
Rating:
5.0

Edward and Monnikka are two team individuals who go FAR AND BEYOND for their clients.They know their product and can convenience a client the best way possible.I have my belongings in good hands including at U haul. I will always recommend Oak Hill to everyone.

Jose Liranzo  |  First Impressions 
Rating:
4.0

My furniture was stored for 7 years and it’s just fine. I would recommend Uhaul to friends and family.

LATAE LINDSAY  |  Overall Experience 
Rating:
5.0

The manager over this location is AMAZING!! I believe her name is Monica

Shontion Jones  |  Overall Experience 
Rating:
3.0

I was really disappointed that my storage rent kept going up! I think that is unfair to your customers especially when they have been loyal and nothing has changed about their unit!

Monifa Campbell  |  Overall Experience 
Rating:
4.0

My overall experience was good. I have no complaints although I wasn't aware you had to pay for after hours access to the units. This should be addressed but was not a major issue. Just inconvenient.

Vincent Dudley  |  Overall Experience 
Rating:
5.0

Alan was very helpful and patience with helping me make a decision on a storage. He was also kind to me when I picked up the uhaul truck.

Tramika Monroe-Mosley  |  First Impressions 
Rating:
3.0

Air controlled units are hot majority of the time

Devondra Beauford  |  Overall Experience 
Rating:
5.0

Very helpful and nice folks to work with.

Nancy Sutton  |  Overall Experience 
Rating:
4.0

The only situation I had with the break-in on May/2019 management didn't take the correct action to secure the area to protect customer belongings. That side of the facility is not secured at night.

ORLANDO BARRIOS  |  Overall Experience 
Rating:
4.0

Nice place

Marlon Gooch  |  First Impressions 
Rating:
5.0

Storage needs were met and will use them again if ever needed

NICOLE JACKSON  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful

Chameka Jones  |  Overall Experience 
Rating:
5.0

Great management team here. Always willing to go the extra mile to help and always greets customer courteously. Even helped me with another store rental when i was having trouble reaching them.

Susan Altman  |  Overall Experience 
Rating:
5.0

I will come back again if needed

Sharon Kiser  |  Overall Experience 
Rating:
3.0

I wouldn’t recommend UHaul for the fact that your prices are higher than most and your climate control is way to hot while moving out I got over heated had a heat stroke had to wait 4 days to return

ROBIN MARTIN  |  Overall Experience 
Rating:
3.0

Make sure you get your contact prices in writing. Had a difficult time being treated fairly when they were the ones that made an error in the beginning.

selena williams  |  Overall Experience 
Rating:
5.0

N/A

Lauren Bell  |  First Impressions 
Rating:
4.0

Clean and Friendly.

Joseph Short  |  Overall Experience 
Rating:
4.0

Very clean and secure.

MICHELLE FENDENHEIM  |  Overall Experience 
Rating:
5.0

The owner was very polite and courteous. Property was clean.....

URI WILLIAMS  |  First Impressions 
Rating:
5.0

people were very friendly helpful

John Hall  |  Overall Experience 
Rating:
5.0

All 3 of the staff memebers were awesome! They each individually assisted me with something to make the process smooth. Great job at this location. 2 thumbs up to Monikka and her staff.

courtney vance  |  First Impressions 
Rating:
5.0

Very good experience. Staff is great. Thanks!

Wendy Lawson  |  Overall Experience 
Rating:
5.0

Really friendly staff! Very informative.

Britni Goss  |  First Impressions 
Rating:
3.0

Ii did not move out. I wasnt allowed to get my thing per Rachel. I was sent a email 1/8 unit was sold at auction.

Miles jerome  |  Overall Experience 
Rating:
1.0

We had to get our stuff out of the storage they lock the gate at 8:pm I live in Dublin Georgia, drove to Jacksonville to the storage I was rush the storage room had no light didn't get all my stuff

Rick Holliman  |  Overall Experience 
Rating:
5.0

I received excellent service at this location.

nate jones  |  Overall Experience 
Rating:
5.0

The truck was ready for me and the storage area I purchased was nice and large enough for my items for temp storage.

Ariel Williams  |  First Impressions 
Rating:
4.0

We had a few bumps in the road to start off with , the manager immediately stepped in clarified everything and went above and beyond to ensure we got exactly what we needed . Excellent cust serv

PAULA HOLMES  |  Overall Experience 
Rating:
5.0

Everyone was friendly. Well secured. Clean.

Wilma Edwards  |  Overall Experience 
Rating:
5.0

The staff was very helpful when I first rented the moving truck and the storage unit. When I went to retrieve my belongings the young man on duty was quick to bring me my final paperwork. Thank you

Myra Alexander  |  Overall Experience 
Rating:
4.0

A really great place for storing your household goods, however, the units had no lighting. It was very difficult to see at night.

Raheemah NORRIS  |  Overall Experience 
Rating:
1.0

The unit that I pre reserved was given away. Therefore I had to get 2 units which are on 2 separate floors and more than I planned to spend each month. I was very upset with my experience.

Alicia Sanders  |  Reservation 
Rating:
5.0

😀😀😀

tatiana elder  |  Overall Experience 
Rating:
5.0

Very polite & friendly staff.

Wilma Edwards  |  Reservation 
Rating:
5.0

Very helpful staff, even called when I forgot my iPad in the truck! So appreciated the integrity

Anita Hertford  |  Reservation 
Rating:
5.0

The young man who helped me (Quantavious, I believe was his name) was extremely helpful and professional. He made my check process out very easy!

KAMEKO EDWARDS  |  Overall Experience 
Rating:
1.0

I didn't make it at that location described up above. ( which i needed to be). Miami Uhual didn't have my rental truck for that day ( which reservations was made a week ahead of time.

Yorlanda Boynton  |  Reservation 
Rating:
4.0

Excellent staff and polite and knowledgeable. Thanks for your help.

Tanya Mitchell  |  Reservation 
Rating:
4.0

Have been using that facility off and on for many years. And have not had any problems, the staff is very friendly and helpful, will use it again if need.

micheal Baines  |  Overall Experience 
Rating:
1.0

My property was stolen while I was out of town. I was noticed 3 days prior the break in. When finally notified I asked if the rest of my property was secured 2 4 wheelers worth 5000 u let them get sto

Blake Podhany  |  Overall Experience 
Rating:
5.0

Cordial and professinal staff, clean facilities. Would recommend.

Louis Gerard  |  Reservation 
Rating:
5.0

Good job

Cynthia Aluasma  |  Overall Experience 
Rating:
5.0

Your employees and their customer service is great. I pray continued Success, Grace & Mercy over your business and you all. Thx Blessings!

debra mckenzie  |  Overall Experience 
Rating:
5.0

good experience

TOM BROWN  |  Overall Experience 
Rating:
5.0

the staff are so helpful

Stanley Small  |  Overall Experience 
No reviews have been submitted for this location.

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