Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Manager and staff very helpfully and courtesy we every customers at this location.
Jose A Guadalupe Caquias
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Carlos Nieves
Rating:
5.0
Best customer service all the way around. From renting a U-Haul or storage unit. The staff always went above and beyond. Bathroom was always kept clean.
CHRISTOPHER LEWIS
|
Overall Experience
Rating:
5.0
Your trailer hitch has no capacity for attaching a lock. Every trailer i own (boat, Utility etc.) has the ability to secure the hitch with a lock. This improves security (anti theft) and saftey, (helps eliminate trailer from coming detached from the ball). When replenishing your inventory with new trailers this issue should be addressed.
MARK KRAEMER
Rating:
5.0
Nice facility, very helpful, always has what I need.
Richard Martin
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Radames Santiago
Rating:
3.0
When do we get the deposit back ?
Tyre Hudson
Rating:
4.0
Customer did not leave a comment.
Raymond Redner
Rating:
5.0
No hassles -in and out with no issues. Use the app makes it even easier!
Randal Michalko
Rating:
5.0
Customer did not leave a comment.
DANIEL GARCIA CABRERA
|
Overall Experience
Rating:
5.0
We just relocated from North Carolina and dropping off a 26’ truck, car trailer and an enclosed trailer was so easy at this location. The two employees that my husband and I interacted with were very knowledgeable, professional and nice.
We would recommend this business!
PAMELA MONTINI
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bill Lampley
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Norma Campbell
Rating:
5.0
Customer did not leave a comment.
Keena Everett
Rating:
5.0
Staff on duty was outstanding and helpfully during our process for the storage and truck rentals
Jose A Guadalupe Caquias
|
Online Move In
Rating:
4.0
More parking in front of store. When I arrived at 8:00 am to pick up the trailer there was no place to park, I had to wait for another customer to come out. During high customer traffic times early in the morning I recommend opening the gate so cars are not blocking the entrance way.
Robert Crosby
Rating:
5.0
Everything went well. Speedy courteous check in.
Scott Davis
Rating:
4.0
Did not receive a return confirmation
Virgil gayheart
Rating:
5.0
Customer did not leave a comment.
victor young
Rating:
5.0
Customer did not leave a comment.
victoria parker
Rating:
5.0
Customer did not leave a comment.
Sandra Frater
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LEROY MARTINSON
Rating:
5.0
Customer did not leave a comment.
Zavion Pacheco
Rating:
5.0
Great fast service from this location… lady in office was very helpful but was very busy just by herself but she did best she could trying to help all her customers… would recommend
maria cobarrubio
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shari Melvin
Rating:
5.0
You don’t have to do anything. Ms. Tina runs a tight ship at the Lake Wales U-Haul.
Christopher Cundiff
Rating:
5.0
Customer did not leave a comment.
mary horner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christine Leddy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Douglas Zellman
Rating:
4.0
Good service - improve available parking for people picking up and dropping off drivers for rental vehicles
Joseph Burket
Rating:
5.0
Very greatful to this location for letting us leave our car there while we used their truck. That was a tremendous help for us.
Glen Weaver
Rating:
4.0
More parking, if one could find the room.
robert wold
Rating:
4.0
Had to wait for a representative when I arrived in the office over 10 mins. I had to walk around to find and ask someone to help me with my reservation.
John Ruiz
Rating:
4.0
Customer did not leave a comment.
Ann-Marie Bastiani
Rating:
5.0
Always taken care of at this location.
Tim Boone
Rating:
5.0
Understaffed. Very tight space.
Kevin Daleiden
Rating:
5.0
Customer did not leave a comment.
catalina Ramos
|
First Impressions
Rating:
5.0
Thank you for your help getting us set up with our storage locker. We appreciate your help.
Catherine ORourke
|
First Impressions
Rating:
5.0
Awesome services
Richard Martin
Rating:
4.0
Customer did not leave a comment.
Michael Manning
Rating:
5.0
Customer did not leave a comment.
WILLIAM TURNER
Rating:
5.0
Customer did not leave a comment.
tykeira tyson
|
Overall Experience
Rating:
5.0
Very super very good lady she was very sweet very helpful I enjoyed talking to her and having her helping us god bless her
JOSE RIVERA VAZQUEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Teresa Hayes
Rating:
5.0
Awesome service I would recommend friends to go
Spanky Newman
Rating:
5.0
Customer did not leave a comment.
EDWARD NUNEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JIM BELLAR
|
Overall Experience
Rating:
5.0
The representative was very knowledgeable and very welcoming!
Steven Glenn
Rating:
5.0
Customer did not leave a comment.
Tomeka Henry
Rating:
5.0
Nothing, everything is perfect 👌
Jaqueline Rodriguez
Rating:
5.0
Customer did not leave a comment.
Ariel Lopez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
wanda fuentes
Rating:
5.0
After 3 years in this facility my personal and cherished belongings remained safe and as good as I remembered them to be. This is a wonderful, clean and secure place for all your cherished items. I would recommend this storage to anyone asking for my suggestion. Thank you for keeping my things safe.
lonnie bachman
|
Overall Experience
Rating:
5.0
Great job
wyman debose
Rating:
5.0
Customer did not leave a comment.
michele ciacchella
Rating:
5.0
Tina always takes good care of me. That is why I always go back to that location
Tim Boone
Rating:
5.0
Customer did not leave a comment.
Garry Dutcher
Rating:
5.0
Hands down best storage and rental place in lake wales. Staff is extremely helpful, friendly, and they know what they are doing. I’ve been here over a year and never had any issues whatsoever. If you’re looking for a safe place to store your personal belongings or valuables. This place will make you feel reassured. Overall great experience.
Jeffrey Mcdonald
|
Overall Experience
Rating:
5.0
Good job
wyman debose
Rating:
5.0
Great location to do business with! Staff was awesome!
Jose A Ramos
Rating:
5.0
Extremely convenient
Gerard Schueler
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
william snellen
Rating:
5.0
Customer did not leave a comment.
peggy burgos
Rating:
4.0
Office staff was extremely helpful! Very kind and knowledgeable. My only two issues involved the size of the storage unit and the truck that I had rented. I reserved a storage unit online and was disappointed when I arrived to find that that particular size unit was unavailable. I was able to reserve the next smaller size unit. The truck that I had rented had a horrible smell of body odor but the truck overall was extremely clean. The front end of the truck seemed to have quite a lot of play in the steering. Was hard to keep it between the lines in the air conditioner did not work at all. I would absolutely recommend this location just because of the office staff.
Stephanie Robinson
Rating:
5.0
Tina is the best. My rental equipment is ready to go when I arrive. Return is fast. This time she had the trailer unhooked and me checked out before i could get out of my truck. Great service with a smile. Tina's is the only location I use.
JIM MCFAYDEN
Rating:
4.0
Customer did not leave a comment.
Jim russel
Rating:
5.0
We use the Uhaul service several times a year. Tina and Brad provide excellent customer service and we only want to work with them!
Teresa Hayes
Rating:
5.0
Customer did not leave a comment.
MICHAEL WAYLAND
Rating:
5.0
Thank you excellent service
Jon Marshall
Rating:
3.0
Customer did not leave a comment.
william ledford
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William Kelly
Rating:
4.0
A/C and power outlet didn’t work.
Rick Miles
Rating:
5.0
excellent services
FRANCISCO milian rodriguez
Rating:
5.0
Customer did not leave a comment.
George Gunn
Rating:
5.0
Overall, very quick and easy rental.
Thank you
ASAHEL DIAZ
Rating:
3.0
No parking, entry is difficult, and no one is ever in office.
Maria Viamonte
|
Overall Experience
Rating:
4.0
More appliance dollies.
Joel Martin
Rating:
4.0
Only one person renting out uhauls, and opening gates for people who have rented space. Hopefully they have 2 people working on weekends as there was a line of people rented trucks, vans.
Dennis Hanson
Rating:
1.0
Stop over charging for the key bc you taped the key fob to the key chain and it got stuck in the dash, it's still drivable and if you didn't tape it flat it would not have slipped thru spaces on and around the dash
Cory Pavlick
Rating:
5.0
Customer did not leave a comment.
JANICE ROSADO MARTINEZ
|
Overall Experience
Rating:
5.0
Everyone at u-haul was very accommodating and friendly and helpful. Would recommend this facility to anyone needing storage or truck rentals.
SANDRA GOSSELIN
|
Overall Experience
Rating:
5.0
Very efficient staff
michel roy
Rating:
5.0
Everything was perfect.
Jordan Carroll
Rating:
5.0
Staff was Great, I appreciate the service.
niulka laboy
Rating:
5.0
Customer did not leave a comment.
Susan Williamson
Rating:
4.0
Customer did not leave a comment.
Leslie Chandler
Rating:
2.0
The agent was not professional.
JUAN CELESTINO
Rating:
5.0
Customer did not leave a comment.
Angie Allenfort
|
Overall Experience
Rating:
5.0
I appreciated the clean & friendly atmosphere when we would visit our stuff. Loved all the moving merchandise we were able to get right there. Was a pleasure doing business here. Thank you all for a very pleasant experience.
JEAN JOHNSTON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jonathan gonzalez
Rating:
5.0
The staff was courteous and very helpful in all aspects.
Sam Cantwell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda Jonesa
Rating:
5.0
Customer did not leave a comment.
Nicholas Burkhead
Rating:
5.0
Customer did not leave a comment.
john farnach
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Phillip Hiser
Rating:
5.0
Tina was excellent
Jerry Tilley
Rating:
5.0
Customer did not leave a comment.
Shirley Nelson
|
First Impressions
Rating:
5.0
Tina and her entire staff have been extremely helpful, understanding, informative and accommodating. They make the all the customers feel like they are the only customer U-Haul has. I'm not sure if I've ever experienced better customer service.
Lisa Sciacca
Rating:
4.0
Too many uhaul trailers stored ion fenced area
RICHARD LEONARD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Judith Peddell
Rating:
5.0
Customer did not leave a comment.
Zary Reveron
Rating:
5.0
They were very easy to work with. Everything was ready for me when I arrived. The van I rented was nice & clean.
Suzanne Crowell
Rating:
5.0
Anytime I need a truck or van, I rent it from U Haul. Always excellent service and.vehicles.
keith bonsignore
Rating:
5.0
Customer did not leave a comment.
karvic martinez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ramon Cintron
Rating:
4.0
I was charged for 12 moving blankets, but was only given three. I returned three, but there was a mixup that I had 12. It was straightened out, but it was an inconvenience.
Timothy Heraty
Rating:
5.0
Customer did not leave a comment.
Anthony Allison
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LATAVIA GAMMON
|
Overall Experience
Rating:
5.0
The staff was personable, efficient, and very helpful!
tom freijo
Rating:
5.0
Are truck rental was for a home project. It worked perfectly and made the day very productive.
Randall Williams
Rating:
4.0
Customer did not leave a comment.
richard smith
Rating:
5.0
Nice facility with professional attendant.
Guy Mancini
Rating:
5.0
Great
yoel sierra
Rating:
5.0
.
Richard Lee
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carl NIENOW
Rating:
5.0
Service was so professional and did our rental in a prompt way. We were in and out considering our emergency and how quick we were out the door. Thank you God bless you all
Arnulfo Gomez
Rating:
5.0
Quick and helpful
Brian Hughes
Rating:
5.0
Customer did not leave a comment.
Douglas Bach
Rating:
4.0
Customer did not leave a comment.
Magaire Pierre
Rating:
5.0
Very convenient for drop off. Personnel were friendly and helpful. Returning truck was quick and easy.
Jeffrey Wagner
Rating:
5.0
Head light out on low beam on 10 foot trick, upgraded to 15'
Lynnwood Yates
Rating:
3.0
Customer did not leave a comment.
Teri Dirske
Rating:
5.0
Customer did not leave a comment.
jose vega
Rating:
5.0
I go a little bit further to go to this U-Haul because the staff is outstanding! I rent rather frequently because I might purchase an item or do reorganization and own a small car. I wish every U-Haul was like this one
Melissa Barfield
Rating:
5.0
Very good. I didn’t interact much with attendant but he was courteous and fast receiving the equipment.
Jose Alicea
Rating:
5.0
Customer did not leave a comment.
Jennifer Boyce
Rating:
5.0
Nothing.
Matthew Schwarz
Rating:
5.0
Customer did not leave a comment.
JEFFREY CRUZ
Rating:
5.0
Great staff, knowlegable, friendly and extremely helpful. The bussiness is spotleessly clean and well cared for.
Wayne Prescott
|
Overall Experience
Rating:
5.0
I have rented here before and have never had any problems. Friendly owners who know what they are doing. A rare find nowadays.
I would highly recommend then.
Gary Loomis
Rating:
5.0
Customer did not leave a comment.
Mary Williams
Rating:
5.0
Customer did not leave a comment.
George Hefflefinger
Rating:
4.0
The trailer with ramp we rented had very rusted hinges and would spring back up. We had to use a lot of force to make it flat so the trailer could actually be loaded. I also had to stand on the ramp to hold it down while my husband drove the golf cart on. But overall, it was still a great experience and would recommend to others.
Leanne Rivera
Rating:
5.0
Customer did not leave a comment.
TROY BEARDSLEY
Rating:
4.0
Vehicle was 7/8 full of full when picked up and was noted so, however it is a pain when returned and had to keep checking level while fueling. Especially when gas is $3.29 a gallon.
Must also note great van with only 8,000 miles.
Douglas Lake
Rating:
5.0
Nothing Service was Awesome great place to rent from Uhaul
Spanky Newman
Rating:
1.0
Customer did not leave a comment.
Cory Pavlick
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pedro Ferrer
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Bridget Southerland
|
First Impressions
Rating:
4.0
Narrow pathways with rental trucks parked in the way at the ends. Because of a truck return I would not use the facility for storage, they for the most part called me a liar about the return of the truck I rented!
Lace Waldron
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wayne Prescott
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RODNEY FIELDS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Teresa Pennybacker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dolores Haubenstricker
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
NATASHA ONEAL
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Roy Johnson
|
Online Move In
Rating:
5.0
The staff in my heart I thank was working with me and not working with me I explain I was on fix income which my bill was do on the 25 r the 26 but anyway I get my money on the third it was nice of them to let me go to the third but the late fee was a can of whoop in the butt thanku to the staff
maria robinson
|
Overall Experience
Rating:
5.0
My first experience with a storage facility and I was highly satisfied. It held important items for my family and myself. It was so easy going to and from whenever we needed it. Gated made it all the better. I would absolutely recommend to any and every one. The staff was helpful answered all questions. There were updates being done on the site those people were nice and very professional. All in all I will always go back if the need should arise
Jae Bumgarner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trisha Tucker
|
First Impressions
Rating:
5.0
Thanks
GARLAND MYERS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALEXANDRIA LISICA
|
Overall Experience
Rating:
5.0
I had my things in this location for approximately 5 years. I always knew my unit was secure. Tina and Brad are very helpful and they are available to answer questions
The previous owners were very nice and helpful as well.
Frances Wolzanski
|
Overall Experience
Rating:
5.0
Very friendly and welcoming.
BEVERLY DINGMAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jolene Berry
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Turner
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Bevelyn Beasley
|
Overall Experience
Rating:
5.0
We should be allowed to use dumpsters
lashonda williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amanda Pauley
|
Overall Experience
Rating:
5.0
Tina was super helpful, pleasant, flexible & efficient. Very customer focused. Discussed options for storage needs and possibility of climate-controlled which I prefer in FL. When dropping off trailer later in the day, Brad (?) was very helpful, knowledgeable & quick to assist. all of this was on a Saturday and you all were very busy. You still responded quickly to my activity and made me feel like I was the most important thing you had going. Thank you.
ROBERT LANE
|
First Impressions
Rating:
5.0
The people are the most helpful people and soooooo nice .
God bless and thank you…
Scott Hofner
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
edard terrell
|
Overall Experience
Rating:
5.0
They are a great staff to work with
robert brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Florence Toney
|
Overall Experience
Rating:
5.0
This U-Haul location has been nothing short of outstanding. The staff is amazing and the facility is clean, well lit and user friendly. Highly recommend!
Devon Ellis
|
Overall Experience
Rating:
5.0
Very clean facility and the employees are extremely exceptional, they strive 👏 to help in everything.
Thank you very much for the great service.
ERNESTO TORRES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony Abreu
|
First Impressions
Rating:
5.0
Tina and her crew are the best!
JIM MCFAYDEN
|
Overall Experience
Rating:
5.0
Staff was informative, helpful, polite, great customer service!
Randall Groves
|
First Impressions
Rating:
5.0
No stress no confusion easy and breezy! In todays times that’s a lot! They put forth a great effort
Jae Bumgarner
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Catina Davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wanda Velez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alysson de melo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ELAINE GONZALES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amanda Pauley
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
DAMMON CAMPBELL
|
Overall Experience
Rating:
5.0
Staff was great
Sam Cantwell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jennifer murphy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angie Allenfort
|
First Impressions
Rating:
5.0
Very well taken care of thank you for your services
carlos serrano
|
Overall Experience
Rating:
5.0
Is very friendly and professional with the work
ila rogers
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DEVIN ACHESON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CANDIDO PERALTA RODRIGUEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Janice Winkler
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniel Diaz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LATAVIA GAMMON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas Lewis
|
Overall Experience
Rating:
4.0
Need more lighting. Other then that it was perfect
Debra Magnuson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HEYDIE LOZADA SIERRA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bill testa
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAY SCHRADER
|
First Impressions
Rating:
5.0
Tina and the others were always very friendly and helpful.
john long
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KRISTEN CHUPPE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bridgette Rappe
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARGARET PRATER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Thomas Elsberry
|
Overall Experience
Rating:
5.0
Tina and her staff was super great everytime I came there.
ARNETTE SKINNER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Otilio Pagan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
constance preza
|
Overall Experience
Rating:
5.0
Tina was very helpful and ensured we understood the policys. She fully answered our questions and eased our minds surrounding the web versus the facility. Brad also did a great job. He was quick and efficient
phillip barr
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Philicia Scott
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
David Mcdonald
|
First Impressions
Rating:
5.0
Staff is excellent even when busy they let you know I’ll be with you …. Acknowledge that all customers important
peggy friese
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amanda Watson
|
First Impressions
Rating:
3.0
I would not recommend UHaul storage for a storage facility because of constant and regular rate increases. Its hard to get someone to answer phone just for storage needs only. The primary concern is the truck rentals. I gave up many times calling for various reasons because of how phone rolls over to mainly Uhaul concerns. The staff was great though. The couple before and Tina who is there now is awesome. I feel bad that she has such a load on her shoulders. Give her a raise please, dont take all that rate increase money and keep it for yourself. Good employees hard to come by. I worked 4 years in storage industry, I know how it goes.
heidi holbrook
|
Overall Experience
Rating:
3.0
I had a really hard time getting in contact with anyone at the location. I moved out of my storage the first of march , nothing was finalized until the seventh.
shaybrielle sanders
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rodney young
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDWARD WEIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARLOS MARRERO SANCHEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tammy doby
|
Overall Experience
Rating:
3.0
Areas inside units area needs more lighting overhead so patrons will be able to see inside units especially those away from exit/ entrance doorways. Carts were not always available for use when needed.
Glessie Recass
|
Overall Experience
Rating:
5.0
I was at near closing time and the staff didn’t rush me … I had to change my address and it was promptly completed… storage was clean!
peggy friese
|
First Impressions
Rating:
5.0
Tina and her staff was very helpful., Clean even the rest rooms were clean.
Always very friendly.
Laureen Weitzman
|
Overall Experience
Rating:
5.0
Tina is wonderful. She took great care with getting me moved in.
JIM MCFAYDEN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashleigh Beam
|
Overall Experience
Rating:
5.0
Tina once again has been awesome with my recent storage needs. AAA management and facility for sure.
timothy a davis
|
Overall Experience
Rating:
5.0
The staff were very helpful and friendly and the facility was very clean. I would absolutely recommend this Uhaul facility to anyone.
Tony
Anthony Morgan
|
Overall Experience
Rating:
5.0
Clean facility and office manager Tina was wonderful and very helpful.
Gary Gonzalez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
elisha arter
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
rodney young
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Carl Owens
|
Overall Experience
Rating:
5.0
I would highly recommend to anyone looking to rent a storage unit!! I never seen a storage place so clean and well maintained. I would rate Uhaul moving and storage a 10 out of 10 . I also appreciated the fact that the price was very reasonable!!!!
angela green
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maureen Smith
|
Overall Experience
Rating:
5.0
All the employes we're very helpful. But the main one was Tina the manager she was really awesome and very helpful thank you Tina
Tina and her tram are great! Excellent customer service!
David Roura
|
First Impressions
Rating:
5.0
Brad was extremely knowledgeable, friendly and helpful. The facility is in an excellent location five minutes from my residence. The availability of having storage and u haul at the same location was convenient and time effective.
frances malfa
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
loretta collins
|
Overall Experience
Rating:
5.0
Staff are kind and courteous and the storage is very secured and in a great location that I never had to worry about my belongings for even a second, prices were extremely reasonable especially compared to other storage facilities, will definitely recommend to anyone looking for safe secure storage services!
joseph curry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sherman adside
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Savanah Ripley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony Morgan
|
First Impressions
Rating:
5.0
Neat snd clean
JOHN LUCAS
|
First Impressions
Rating:
5.0
Ready when we needed them. Tina was very helpful
Laureen Weitzman
|
First Impressions
Rating:
4.0
I am calling in the morning Taylor Parking and Storage in Green Cove Springs Fl because MC needs entered the correct credit card number and my correct address etc to accept the card as they did for piano movers and for storage. This is my only real disappointment. The correct card will clear according to MC Thanks
Sheila Thomas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debra Magnuson
|
First Impressions
Rating:
5.0
Excellent customer service, facilities and price for rent storage unit. Process very easy, quickly and friendly.
Carlos Hernandez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephen Fagone
|
First Impressions
Rating:
5.0
Very professional staff
Johnson Otong
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wayne Stolipher
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robert waites
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raymond Kallasta
|
Overall Experience
Rating:
5.0
Excellent location and staff. Thank you, M. Martinez
MAGALY MARTINEZ
|
First Impressions
Rating:
5.0
Little slow in morning with 4 customers waiting...
timothy a davis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ernest Yorton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HEYDIE LOZADA SIERRA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
richard muoio
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffrey Mcdonald
|
First Impressions
Rating:
5.0
Tina Fritts was very friendly and helpful.
Thomas Lewis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
wanda hernandez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michelle williams
|
Overall Experience
Rating:
4.0
Great service. Very helpful associate
PETER EDWARDS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denielle Bunch
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Joann Draper
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JEAN JOHNSTON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Frank Wright
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Henry Primus
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Suellen D' Andria
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KHALILAH COLE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raymond Kallasta
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SCOTT TAYLOR
|
Overall Experience
Rating:
5.0
⭐️⭐️⭐️⭐️⭐️
Manual Feliciano
|
First Impressions
Rating:
5.0
No complaints
ellen taylor
|
Overall Experience
Rating:
5.0
This Place is Great. Tina was always so Nice and Very Helpful. Thanks. James R Feagle
James Feagle
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rose costales
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
krystopher robinson
|
Overall Experience
Rating:
5.0
Super 👌 good, excellent. Thanks a million.
MAGALY MARTINEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Margaret Brown
|
First Impressions
Rating:
5.0
Tina is a excellent staff member
SAMUEL PENNANT
|
Overall Experience
Rating:
5.0
The only difficulties we ever experienced had more to do with entering and exiting the tiny driveway with no access lanes directly off a very busy 6-lane road.
RHONDA MELSTROM
|
Overall Experience
Rating:
5.0
Brad was awesome
shaybrielle sanders
|
First Impressions
Rating:
5.0
Owner very helpful and professional
Johnny Hill
|
First Impressions
Rating:
5.0
Tina was courteous, helpful, and very professional.
Florence Toney
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carol Rossman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard Arocho
|
First Impressions
Rating:
4.0
My only disappointment was when I went from two - 10 x 15 units to one - 10 x 15 unit and the rent on the single unit was about 85% higher…just because I only needed the single unit. It went from $220 for 2 units to $186 for 1 unit. That didn’t seem right or fair to me. Other than that disappointing surprise, I was very happy with the facility in every way.
brenda cooney
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PETER EDWARDS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
angela green
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
thomas bunn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christene Jurs
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jessica glendening
|
Overall Experience
Rating:
4.0
Awesome service and staff was helpful and very helpful
Donna Bradley
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Holly Metzger
|
Overall Experience
Rating:
5.0
Everything was good
Daniel Diaz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LISA VAUGHAN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sandra Legge
|
Overall Experience
Rating:
5.0
Friendly and very helpful
Joseph Zibrin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
XIOMARA TORRES-MERCADO
|
First Impressions
Rating:
5.0
Tina was great went above and beyond to make everything perfect will definitely recommend this to anyone I know Looking for storage
Michael Weigel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marcal Love
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
wanda hernandez
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
taquaila fields
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rodney Burkepile
|
Online Move In
Rating:
5.0
My experience with Uhaul was great the last couple years
lisa daughtry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tanethia hawthorne
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Imelda Rincon
|
Overall Experience
Rating:
5.0
I’ve interacted with half a dozen or more locations throughout my life and this one hands-down is the best
Robert Gaines
|
Overall Experience
Rating:
5.0
Tina was great we came here from Ga. the u-dealer there were not trained it was not a good experience but when we got here Tina was right on it in less than 10 mins we returned our trailer and rented storage if I need u-haul again I’m looking for Tina I don’t know her last name but she needs a raise.
Thank you
Betty & Robert Myers
Robert Myers
|
Overall Experience
Rating:
5.0
Gm Tina at Lake Wales store went above and beyond my expectations!! She went out of her way to accommodate my every wish!! She is truly a great asset to your company!! You need more like her!!
amy kemp
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MARK BAUMANN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
luanna sellers
|
Overall Experience
Rating:
5.0
Quick & efficient service
VICTORIANO GUTIERREZ
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Reymond Santana
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KENNETH BIRNBAUM
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CHARLES BLAKEMAN
|
First Impressions
Rating:
5.0
It’s the BEST that I’ve ever used in my lifetime. And I’m 80 years old.
Daniel Keifer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
richard henson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
debra baker
|
First Impressions
Rating:
5.0
Tina was awesome, She made it a great experience!
Doug Johnson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
janci hurt
|
First Impressions
Rating:
5.0
Very clean, and a very friendly staff. I will use again if I need storage or rentals.
Sandra Nelson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa Sutkus
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
FREDERICK BLAKELY
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
scott blocker
|
Overall Experience
Rating:
5.0
Thrips took care me and was very professional and had all the information I needed.
Daniel Keifer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debra Kennedy
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
daniel solomon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Henry Bowden
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John Pyche
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES MCKENZIE
|
First Impressions
Rating:
5.0
Excellent service, professional, very kind and caring staff.
Vonnie Wood
|
Overall Experience
Rating:
5.0
Friendly
Shirone Parks
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
fredrick mcgriff
|
Overall Experience
Rating:
5.0
If I ever move again I will definitely use Uhaul. And will recommend
MELISSA PALMBAS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yarelis Diaz
|
Overall Experience
Rating:
5.0
Tina is awesome
SHAYLEE BOUCHER
|
Overall Experience
Rating:
5.0
This facility is very clean, The customer service is absolutely fantastic. The staff is knowledgeable, efficient, very kind, and very patient. Best customer service we have ever experienced!!
HOPE JONES
|
Overall Experience
Rating:
5.0
The storage units were clean. The staff is absolutely fantastic. Tina's customer service skills are excellent. She was knowledgeable, patient, kind, and very hands-on when needed. We had to reschedule several times, and she never lost patience. The young man, whose name we do not recall, was also very knowledgeable, helpful and kind. The customer service is second to none at this location.
HOPE JONES
|
Overall Experience
Rating:
5.0
Great location and staff was very friendly. Location was very clean and well maintained.
STACY DAWSON
|
Overall Experience
Rating:
4.0
The only complaint I have is that my rate was raised 3 times while I was renting. Other than that everything was great. That was the 3rd unit I had rented.
Jennifer Patterson
|
Overall Experience
Rating:
5.0
Tina does a great job.
NICHOLAS FORD
|
Overall Experience
Rating:
5.0
Staff was extremely friendly and very helpful. Overall great experience!
JUSTIN GUIDO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARIA MERCADO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rosa rendon
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
sharese wright
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bruce toland
|
Overall Experience
Rating:
3.0
While the facility was clean and staff was kind... we found our storage spot to be awkward considering it was on the same row as where the Uhaul rentals get cleaned. Frequently, I'd pull in and see several Rental returns down the row, blocking the exit gate. Sure, I could reverse and back up, but not very convenient. If I had known it was such a congested row, I'd have requested a different aisle.
lauren Sirola
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathy Freeman
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Dani DeSanti
|
First Impressions
Rating:
5.0
An amazing clean friendly place with wonderful amazing employees
Stacey Sayles
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
chanaura mason smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alba perez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MELISSA PEYTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
caroline stephens
|
Overall Experience
Rating:
5.0
This facility is great and Tina was terrific on the day of my moveout!
janet kelly
|
Overall Experience
Rating:
5.0
On the phone and in person, everyone was very courteous, friendly and helpful. I would definitely use u-haul again and I would highly recommend them to friends and family.
Donna Conley
|
Overall Experience
Rating:
5.0
great staff &frendly
Herman Watson
|
First Impressions
Rating:
5.0
Staff helpful in changing to larger space on the fly.
Margaret Mulford
|
Online Move In
Rating:
5.0
The office staff was very helpful and friendly
Patricia Collins
|
Overall Experience
Rating:
5.0
Very efficient staff
Donna Conley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julie Kauffman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MAGALY MARTINEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nancy L Wilkins
|
Overall Experience
Rating:
5.0
Tina was very helpful, friendly, and knowledgeable.
DAVID TRANSUE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MELISSA MILLER
|
Overall Experience
Rating:
5.0
We still have some of our stuff in storage and they take money out of our account every month would recomnd to all
Ty Dennis Flaig
dennis flaig
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brent Kuch
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CLARISSA HAMPTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gerald Brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexis Torres
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CIARA MCCOY
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Myiesha Nobles
|
First Impressions
Rating:
5.0
I have used the storage unit several times and every time the units are so clean and I know that whenever I put my things. There they have never been damaged and mt things are always safe and cle a n when the movers come to empty the units . The staff has always been very helpful and help me with the paper work and make sure I get the right days and times to get my payments in I won't go any where else to store my things , thank you for your great service debra jansen
Debbie Jansen
|
First Impressions
Rating:
5.0
Very friendly staff, professional.
Loren Fix
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Ashburn
|
Overall Experience
Rating:
5.0
Tina was very nice and kept me up to speed on anything I needed to know for my rental. She was very helpful throughout the entire process!
colleen fitzpatrick
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
christina kuna
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
peter brown
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
laurie jeffries
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy Rutledge
|
Overall Experience
Rating:
4.0
We only needed to have some items in storage for a few days. During that time, it was a positive experience.
Mary Meyer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Ashburn
|
First Impressions
Rating:
3.0
Rented the unit, they require the remotes to leave the facility. We loaded our unit and went to leave after hours, and we were not given a remote by the staff to check out so we had to drive through the entrance to get out.
The pathways are narrow and units are super basic, definitely not our preferred location but the staff were tentative, friendly, and able to help us out so it wasn't too bad.
conrad stough
|
Overall Experience
Rating:
5.0
Thank you so much...
STEVEN PEREZ RENTAS
|
Overall Experience
Rating:
5.0
Very friendly and efficient.
Loren Fix
|
First Impressions
Rating:
5.0
The staff was very helpful and the office being open until 8pm was a convenient bonus. They had equipment readily available to help me unload my truck quickly.
Amanda Gray
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Maher
|
First Impressions
Rating:
5.0
The staff and management are amazing.
yoska rivera
|
Overall Experience
Rating:
5.0
My experience was great. The storage was kept neat and clean. It was also rodent free.
andrea stoudemire
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAVIER ALONSO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ruth search
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
frances francis
|
Overall Experience
Rating:
5.0
As I mentioned in the last survey this is a well organized location with great people. After months of interacting with the staff and using the location I can’t think of any way that they can improve because they’re working so hard to do their best.
Robert Gaines
|
Overall Experience
Rating:
5.0
Easy to rent and a very helpful and knowledgeable staff
Brian Busch
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Emmanuel McNeil
|
Overall Experience
Rating:
5.0
Front office young lady was awesome to work with. Very friendly and helpful.
ROSEMARY STONER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charla Castelli
|
Overall Experience
Rating:
5.0
Iris and Phil are the best. Always helpful and friendly.
betty McDonough
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott Kenyon
|
Overall Experience
Rating:
5.0
Rented a trailer in MN. Brought it down to Florida and received a free month of storage! Worked out perfectly!
JEREMY ROBERT ST JOHN
|
Overall Experience
Rating:
5.0
Great company!!
KEONTAE BORDERS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Gomez
|
First Impressions
Rating:
5.0
I have been a customer since April 2012
ROBERT LEH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wanda Nieves
|
Overall Experience
Rating:
5.0
I spoke to four staff members through the day of move in. All were professional, accommodating, and helpful.
Robert Gaines
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacobus Camps
|
Overall Experience
Rating:
5.0
Iris, Brandon and all the staff was very nice and pleasant.
ALMA DAVIS
|
Overall Experience
Rating:
5.0
We have had major financial issues and Phil and Iris we're so helpful and really helped us out!!! Thank you
michelle hegg
|
Overall Experience
Rating:
2.0
Several times I went to the facility and the gate was locked as well as the office. It was during business hours. I was asked to use my remote which I didn't have. The gate was locked when I came out. I had to get out of my car to knock on the office door to be let out. That's not acceptable during business hours.
zondra doss
|
Overall Experience
Rating:
5.0
Phil & his wife are the best ... Very helpful, friendly, caring and make you feel at home ... very knowledgeable.
Scott Hofner
SCOTT HOPNER
|
Overall Experience
Rating:
5.0
The managers are always friendly and very helpful.
betty McDonough
|
First Impressions
Rating:
5.0
The staff were very helpful and kind.
The facility was very clean also.
Robin Wattson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ISMAEL RODRIGUEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hector Toledo
|
Overall Experience
Rating:
4.0
Personnel were most courteous and helpful. A better way for office people to see the gate would be helpful
richard allen
|
Overall Experience
Rating:
4.0
Phil was great.
Teresita Arias
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cassandra denmark
|
First Impressions
Rating:
5.0
Would definetly recommend this facility. Clean, friendly staff, and gated.
Charla Castelli
|
First Impressions
Rating:
5.0
This was a really great experience.
Larry King
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
megan geddes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nancy stoddard
|
First Impressions
Rating:
5.0
The facility is spotless. The staff was so helpful. The best facility I have ever rented space from.
Holly Metzger
|
First Impressions
Rating:
5.0
Great service, efficient
swap shop thrift shop
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN PEREZ RENTAS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
swap shop thrift shop
|
First Impressions
Rating:
5.0
We appreciate Phil and his wife and their help to us during the use of our storage units and our moving back to Ohio. We had one or more units there for 22 years.
William Brown
|
Overall Experience
Rating:
5.0
Professional and safe place to store your personal items.
Angela Breaux
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wanda Nieves
|
First Impressions
Rating:
5.0
I have rented from them twice and had great results both times.
betty hawkins
|
Overall Experience
Rating:
5.0
Great Place
Jeffrey Lefever
|
Overall Experience
Rating:
5.0
The computers were giving the workers a run for their money because they weren't conducive to a great working environment. Loved the couple that took care of me but your computers suck!!!!
Teresa McGill
|
First Impressions
Rating:
5.0
EASY AND CONVENIENT.
richard balcom
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shirley Kennedy
|
Overall Experience
Rating:
5.0
Phil and Iris are always friendly courteous and professional. They are always willing to work with customers with their storage or moving needs.
William Powell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tamara gallon
|
Overall Experience
Rating:
5.0
Phil was WONDERFUL!!! He helped me tremendously. Great friendly service. Highly recommend, I would not go anywhere else.
Barbara Rehm
|
First Impressions
Rating:
5.0
Very thankful for everything, could not have moved from one state to another without Uhual!
Jennifer Hornaday
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
steven rowland
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
yoska rivera
|
First Impressions
Rating:
5.0
Great Place
Jeffrey Lefever
|
Overall Experience
Rating:
5.0
A great experience. Wonderful people.
dennis vosburg
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tamara gallon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
thomas griggs
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
katheryn carroll
|
First Impressions
Rating:
5.0
Clean and well maintained, convenient, secure and well lit, friendly and helpful staff, would recommend, rated "Excellent".
suzanne elliott
|
Overall Experience
Rating:
5.0
great facility and personnel to help
thomas griggs
|
First Impressions
Rating:
5.0
Great storage facility!
Michael Carmack
|
Overall Experience
Rating:
5.0
Good experience. No issues!
Chris Davis
|
Overall Experience
Rating:
5.0
Excellent
WILLIAM BROWN
|
Overall Experience
Rating:
5.0
Good Customer Service..They also get you in and out
wesley jackson-wilson
|
First Impressions
Rating:
5.0
Quick and easy
William Brown
|
First Impressions
Rating:
4.0
The facility is very nice. I was never there at night so I don't know about lighting.
But I would recommend it to those who live nearby.
JEAN REED
|
Overall Experience
Rating:
5.0
Good experience!
maureen vicaria
|
Overall Experience
Rating:
5.0
Excellent in every way!
Anita Todd
|
Overall Experience
Rating:
5.0
Great people! Got everything set up for me quick and easy !
mike cramatte
|
First Impressions
Rating:
5.0
Highly recommend this facility
carol calise
|
Overall Experience
Rating:
5.0
Very nice person, friendly and really helpful. Always polite and attendant. Thank you 100% satisfied.
EDWIN GARCIA
|
Overall Experience
Rating:
5.0
Philip was outstanding! Exceptional customer service!
Michael Carmack
|
First Impressions
Rating:
5.0
Extremely professional and competent staff!
Anita Todd
|
First Impressions
Rating:
5.0
excellent customer service by both associates who helped me and my wife thank you
Bob Colletti
|
Overall Experience
Rating:
5.0
The paperwork was a breeze, everyone was real nice and easy to talk to.
RALPH KRUEGEAR
|
First Impressions
Rating:
5.0
The Gentleman who handled my movein was very professional and courteous he helped me every step of the way going above and beyond what was asked. I will ALWAYS recommend this storage facility to anyon
DeAnna Clements
|
First Impressions
Rating:
5.0
Very helpful
sue zechman
|
First Impressions
Rating:
3.0
I had a storage unit at this location for 13 years. It was DBA "Secured Storage" and "Century Storage" before "U-Haul Storage." I believe it has improved over time. Management friendly & helpful.
LAWRENCE KAVANAUGH, JR
|
Overall Experience
Rating:
5.0
The people at Lake Wales hey 27 u-haul are great.
kim webb
|
First Impressions
Rating:
5.0
Nice staff
tavaris burgess
|
Overall Experience
Rating:
5.0
The staff was always friendly and helpful. Very helpful and courteous. I would recommend this facility to my friends.
Corrine Harwood
|
Overall Experience
Rating:
5.0
Chris was extremely knowledgeable and helpful
Bob Colletti
|
First Impressions
Rating:
5.0
At all times that I had interactions with the staff they were always helpful and friendly.
Rebecca Medley
|
Overall Experience
Rating:
5.0
So helpful and nice
karen gurney
|
First Impressions
Rating:
5.0
Every employee was friendly and very helpful. The facility was secure and well maintained. I would highly recommend doing business with this U-Haul storage location. They were the best!
lyell stark
|
Overall Experience
Rating:
5.0
Excellent!
linda Stemmerman
|
Overall Experience
Rating:
5.0
Excellent Service
Gene vest
|
Overall Experience
Rating:
5.0
Management went out of their way on numerous occasions to accommodate my needs. Outstanding service and product.
BRIAN BUYNAK
|
Overall Experience
Rating:
4.0
No complaints. Appreciate the service.
dianne lowe
|
Overall Experience
Rating:
5.0
Phil and Iris are so professional. Wonderful staff very helpful.
john crowley
|
Overall Experience
Rating:
5.0
Both ladies in office was helpful to me. It took no time at all. And thank you!!
ruby britt
|
Overall Experience
Rating:
5.0
Phil & his wife were just wonderful and explained everything.
Glad to be storing my items where such a nice & caring couple reside!
christine nicholson
|
First Impressions
Rating:
5.0
Phill
Treated everyone like family made the entire process very simple. He was always willing to go the extra mile to make the experience pain-free . He is a tremendous asset to your organization.
Dennis Rivera
|
Overall Experience
Rating:
5.0
Friendly and helpful service!!
kenneth keding
|
Overall Experience
Rating:
5.0
They have always been able to take care of me and get me in when I need storage space.
betty hawkins
|
First Impressions
Rating:
5.0
Phillip and Iris was extremely kind and helpful, they keep the area very clean and safe. Thank you for your help!!!
Jennifer Cope
|
Overall Experience
Rating:
5.0
Had storage here for 8 years and just moved all items out and there were no bugs, no cobwebs, no water damage from multiple tropical storms and hurricanes. I was super surprised and happy.
PAULA TUCKER
|
Overall Experience
Rating:
5.0
Great service
ALLEN LEE
|
Overall Experience
Rating:
5.0
All of the staff were very friendly and extra helpful. Planning on using the facility again.
Adelaida Faura
|
Overall Experience
Rating:
5.0
The owners are awesome and always sweet. Excellent customer service Abe the other reps were all nice too. This particular Uhaul company has been awesome and is one of my favorites. Thank you so much.
Juana Shoulders
|
Overall Experience
Rating:
3.0
Never Again::: too many fees restricted access unless you pay for it easier and more convenient to go down the street to Life Storage where you have a gate code that you don't pay for and cheaper:::
BRIAN BROWN
|
Overall Experience
Rating:
2.0
The woman working was less than proffesional
sharon devault
|
Overall Experience
Rating:
4.0
Great staff
robert waites
|
Overall Experience
Rating:
5.0
Very helpful and courteous staff. Made a difficult move less stressful. I was very impressed with professional and thoughtful way the staff addressed my needs.
deborah STEVENS
|
Overall Experience
Rating:
5.0
Entire experience from the time we moved in to out as well as the truck rental was excellent. Very nice couple and very accommodating, will definitely recommend this storage unit and truck rental.
STEPHANIE DAUSSAT
|
Overall Experience
Rating:
5.0
Phillip and Iris are the best! I highly recommend this Uhaul facility.
Liz Gonzalez
|
Overall Experience
Rating:
5.0
Phil and his wife are very knowledgeable, helpful and very nice to deal with.They will help you in anyway that they possibly can without a problem. I highly recommend this place for sure.
SCOTT hofner
|
Overall Experience
Rating:
5.0
Very friendly, attentive and helpful staff
Adelaida Faura
|
First Impressions
Rating:
4.0
.
robert heldrich jr
|
Overall Experience
Rating:
5.0
Phil and his team are great! Highly recommended!
dennis wells
|
Overall Experience
Rating:
5.0
Everyone was very courteous and helpful. Would recommend this facility to any of my friends.
Charla Castelli
|
First Impressions
Rating:
5.0
Christopher was very helpful and a great welcome to Florida
TROY HOPWOOD
|
First Impressions
Rating:
5.0
Hi
lloyd van sickle
|
First Impressions
Rating:
5.0
I was very happy with my experience at UHaul.
Thank you ...this was the first time I’ve actually rented a storage area , but I’ve looked at others that weren’t as desirable.😊
Thank you
phyllis aemisegger
|
Overall Experience
Rating:
4.0
Nice facility. Would recommend highly!
LEANN PARRISH
|
Overall Experience
Rating:
5.0
Staff is very nice and helpful.
dev Nishar
|
Overall Experience
Rating:
4.0
please fix your doors......
theresa olsen
|
First Impressions
Rating:
5.0
Very nice people to deal with dealt with them 2 Years ago and had excellent service so when I needed a storage again they were my first choice. Thank you
DIANE THIFFEAULT
|
First Impressions
Rating:
5.0
The staff were friendly and professional.
Robert Adams
|
Overall Experience
Rating:
5.0
the storage units are excellent. Moving into the unit was very easy. Personnel at the storage facility is very helpful and knowledgeable. Very pleasant experience.
Corrine Harwood
|
First Impressions
Rating:
5.0
Excellwnt service, Phil and his wife are looking forward to work with you to fulfill your storage needs. Friendly, courteous, and professional service. 100% recommended.
thomas quinones
|
First Impressions
Rating:
5.0
Mr. Phillip & Mrs. Iris were very professional and knowledgeable in helping me make decisions about my Uboxes and storage option. They are the Best!
Prof. Juanita Butler
813.918.5676
juinita butler
|
Overall Experience
Rating:
5.0
Absolutely satisfied with my experience. I recommend this facility to all.
Jere Galloway
|
Reservation
Rating:
5.0
Great customer service!
April Metzgar
|
First Impressions
Rating:
5.0
Was super easy to rent the space.. loved the people running it... never reached stage b4.. couldn't have asked for a better experience!
Recommended u 2 everyone!
sheri harkins
|
Overall Experience
Rating:
4.0
Your openness and flexibility have been helping us with a difficult (for us) move.
james spence
|
Reservation
Rating:
5.0
Phillip and his wife were the friendliest people I have met in ages. He and his wife totally fell in love with my dog and actually played Frisbee with him, I couldn't have found a better place.
TERRY SARGENT
|
Reservation
Rating:
5.0
I really enjoyed the month i needed them. Thanks for a friendly and clean environment
emily dimsdale
|
Overall Experience
Rating:
5.0
Thank you
john jackson
|
Overall Experience
Rating:
5.0
Facility was convenient, secure, well maintained and staff was friendly and helpful. Will use again.
bruce nemcosky
|
Overall Experience
Rating:
5.0
Great
michelle thomas
|
Overall Experience
Rating:
5.0
It was an easy process and they were very helpful
Allen Long
|
Overall Experience
Rating:
5.0
Everyone was very helpful! I definitely would use them again if needed.
betty hawkins
|
Overall Experience
Rating:
5.0
Staff was friendly and very helpful.
JOHN THOMAS
|
Overall Experience
Rating:
5.0
Very nice units and personnel. I would definitely use again if needed.
linda hatcher
|
Overall Experience
Rating:
5.0
Phill and his wife are a awesome team and were always helpful.
I appreciate all of their efforts to give great customer service.
dennis wells
|
Overall Experience
Rating:
5.0
Excellent Servicved by all your employees. Thank You
John E Smith Sr
|
Reservation
Rating:
5.0
The nicest and friendliest staff who goes the extra mile for their customers.
Claudette Carruthers
|
Overall Experience
Rating:
1.0
I was unable to left the rating in blank.
Then, I have not choice other than rate it 1 star. I needed it in other town. Therefore I have decided not to use the service of this U-Haul storage.
ANDRES LEIVA
|
Reservation
Rating:
5.0
Philip and Iris are great! They handled all of our needs quickly and efficiently, and they gave the perception that we were valued customers!
james schouten ii
|
Overall Experience
Rating:
5.0
Great place for storage. Clean and staff was knowledgeable and helpful
Linda Bookhardt
|
Overall Experience
Rating:
5.0
This was the best storage facility I have very rented from. The staff was always very friendly and helpful. The facility was alway clean and well maintained!
mary stanley
|
Overall Experience
Rating:
5.0
Staff was always courteous and answered any questions I had
BRUCE ANDERSON
|
Overall Experience
Rating:
5.0
The facility certainly met all our needs. Easy to get in and out.
Debra Marchment
|
Overall Experience
Rating:
5.0
Great people - worked hard to help us with our long transition from GA to FL.
tabitha self
|
Overall Experience
Rating:
3.0
Too expensive
gyrosforheroes heroes
|
Overall Experience
Rating:
5.0
Phillip and staff were the best. They went way above and beyond where other UHaul places weren't willing to help or even do their job. Very much appreciated!! They deserve a national UHAUL award!