Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager was absolutely awesome, set us right up and got me on my way. He should call me 2078054160
Nicholas C
Rating:
5.0
The entire transaction was easy and fast
Lewis H
Rating:
5.0
Customer did not leave a comment.
Amy H
Rating:
1.0
Too expensive. $103 a month!!
It is $34 a month for a 5 X 5 in Brandon.
WHY?!?
harold r
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alberto M
Rating:
5.0
Outstanding staff. Thank you.
Rod A
Rating:
5.0
They were great!
Alexandria l
Rating:
3.0
Customer did not leave a comment.
DANIEL O
Rating:
3.0
Customer did not leave a comment.
DANIEL O
Rating:
5.0
Customer did not leave a comment.
Sondra c
|
Overall Experience
Rating:
5.0
Jean at store 55 helped us with an emergency situation and Excelled! Can't thank him and the team at Ybor city location for getting us a truck we needed to move out of state on short notice! All of them deserve recognition!!!!
Steven R
Rating:
5.0
Customer did not leave a comment.
Matilda L
Rating:
3.0
Make sure the equipment is working. I rented the cargo van to get a few items. The one side of the back door was broken and not opening. Thank God the man knew how to manually open the door. At least in this one was clean and available
Linda V
Rating:
5.0
Customer did not leave a comment.
catherne h
Rating:
5.0
The staff is wonderful they always treat me well. Facility was always clean and absolute pleasure to store my stuff and I would use facilities several times more.
PAUL D
|
Overall Experience
Rating:
3.0
Gracious 🙏
Charles J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lysonia H
Rating:
5.0
Customer did not leave a comment.
Robert C
Rating:
5.0
Customer did not leave a comment.
Hanoi A
Rating:
5.0
The manager and staff were very professional and friendly!
Brian W
Rating:
3.0
Customer did not leave a comment.
Melissa M
Rating:
4.0
Customer did not leave a comment.
RONIE D
Rating:
5.0
The mileage charges was over the miles I went. And than I was charged for gas, when I was already over charged for mileage
Ronald P
Rating:
5.0
Customer did not leave a comment.
Jack M
Rating:
4.0
Customer did not leave a comment.
Rhonda R
|
First Impressions
Rating:
5.0
Brett was kind and very professional, outstanding customer service, defenetly will be recommending this location.
Carlos R
Rating:
4.0
I was overcharged for the UHaul that I rented on the 18thMar and today. I looked on my credit card and there's another charge for $2.09. I'm not understanding these overcharge payments. Or additional payment Brent at the Vbi store is wonderful. But I don't know what's going on internally with the payment system. But I need all my money returned back to me.
Natalie P
Rating:
5.0
Friendly staff and plenty of options
Harry F
Rating:
5.0
They was very professional and prompt with it too very courteous I like that
Kim M
Rating:
5.0
Customer did not leave a comment.
tina y
Rating:
4.0
Customer did not leave a comment.
DANYON D
Rating:
5.0
The vehicle we rented had some damage that was not noted by the dealer during check-in. A previous rental had a tail light go out.
Stephanie D
Rating:
5.0
Customer did not leave a comment.
Olivia D
Rating:
5.0
I will rent again
Jose M
Rating:
5.0
I love the YBOR location especially the black gentleman who customer Service is absolutely amazing I thought he was the manager. He needs a 5 dollar raise Today
Tyiesha B
Rating:
5.0
Customer did not leave a comment.
Nicholas C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rashaw L
Rating:
1.0
Many issues.
The online reservations I made did nothing because the system didn’t work when I was checking in when I got there. Had to wait in line and redo all initial rental procedure. While I was waiting a customer and the staff were having a major argument in front of all the customers. Then I was finally given a key after I had to resign and redo payment info. Now I’m 45 minutes late. I’m given a key and not told where vehicle is other than other there. Well it was not over there. It was in a completely different area. I moved the van away from other and went to open back tail gate. The tail gate didn’t open. I called other employee and ask if he could help me. He was about 30 yards away and said he would not walk to me I must bring the van to him. I guess I then got in the van frustrated and drove to him INSTEAD OF HIM WALKING A SHORT DISTANCE TO ME. He then ask what I did to back tail gate and I looked at him with a confused face and said WHAT DO YOU MEAN I JUST GOT TO THE VAN. he gave me weird expression and said to go get another van. I went into office and the same employee who was outside got behind counter and didn’t help me just started helping the next customer in line. Absolutely Unacceptable. I waited another 30mins for them to complete their next customer before finishing me. They even went to say next to someone else and I said guys. I need to go I need a van I paid for. And they laughed and just handed me a key and said it’s out there. A hr and a half later. Unbelievable. Plus I can’t find my original reservation price but the numbers completely changed and I believe I was charged a lot more. I was not able to make my first appointment with the van and that was the original reason I rented it. So the money and the time were a virtual waste. I should have just not rented the van after the issues.
Graham M
Rating:
4.0
Awful customer service, wrong u-haul was offered onsite so I had to reschedule for the next day. When I returned the van the next day, I was overcharged for the fuel consumption because the rep got the mileage wrong. Told me this couldn't be resolved until the manager was in office 3-4 days later.
James R
Rating:
5.0
A/C in the vehicle didn't work
Rajasekar S
Rating:
5.0
This location amd the people who work here are great. The app and website are NOT. Mistake was made by software and nobody a5 customer service could or would help me. I was hung up on 2x
Todd O
Rating:
4.0
Customer did not leave a comment.
Florencia P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Thomas D
Rating:
2.0
The truck had an empty tank. It was only 19miles until empty. This meant having to add gas on the drive to the pick up location making it very difficult to estimate fuel cost. I received a credit but this is all very confusing as a customer.
Matthew T
Rating:
5.0
They are the best! Helped me through a lot of challenges.
Anthony K
Rating:
5.0
She went beyond to help rwturn my rental from a different location.
Paul D
Rating:
5.0
Customer did not leave a comment.
christina d
Rating:
5.0
Customer did not leave a comment.
megan b
Rating:
5.0
Customer did not leave a comment.
Tinisha D
Rating:
5.0
Moving is already a challenge, and so is renting a U-Haul for the first time. However, I can say that it was the best renting experience I've had because of Brent McNeil. He is the nicest person ever. Brent was super friendly, efficient, and thorough. He went above and beyond in every aspect! Brent made the renting process very smooth, and communication throughout the whole process was seamless. The truck was on time and clean. Brent made sure the truck and utility dolly were in perfect condition. He is always happy to answer any questions and truly values and cares about the happiness of his customers. I'm giving five stars on this review and would recommend this location because Brent earned it with his skills and capacity. So, if you want the best customer service experience, visit this location and ask for Brent McNeil!
Carlos T
Rating:
5.0
Customer did not leave a comment.
ADRYONA R
Rating:
5.0
Customer did not leave a comment.
Florencia P
Rating:
5.0
Great customer service
Patrick T
Rating:
5.0
Customer did not leave a comment.
Veronica O
Rating:
5.0
Customer did not leave a comment.
Sherica F
Rating:
5.0
Customer did not leave a comment.
Jeff W
Rating:
5.0
Customer did not leave a comment.
JAHAIRA R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carol M
Rating:
5.0
Nothing
Jasmia C
Rating:
3.0
Customer did not leave a comment.
Liderrius M
Rating:
5.0
Customer did not leave a comment.
Felix W
Rating:
5.0
Customer did not leave a comment.
Arnell B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Christina w
Rating:
1.0
Customer did not leave a comment.
April G
Rating:
5.0
Customer did not leave a comment.
Ronald H
Rating:
5.0
Customer did not leave a comment.
Kent D
Rating:
5.0
Customer did not leave a comment.
GABRIEL O
Rating:
5.0
Customer did not leave a comment.
JAVIER S
Rating:
3.0
I was disappointed because I frequently rent from UHaul and the truck windshield was so dirty I had glare while driving, was dirty inside. Had a broken lower mirror! Not at all a presentable truck.
diana S
Rating:
5.0
Noma helped me with the truck rental. She was pleasant, professional, and friendly. She went above and beyond by helping me attach my car to the trailer. She ensured all connections, cables, chains, tire holds, etc. were all correct.
The truck was clean and drove well. I would definitely rent again from this location.
Thanks again, Norma!!!
Joseph S
Rating:
5.0
Customer did not leave a comment.
David W
Rating:
5.0
Excellent customer service
Gwedolyn c
Rating:
5.0
Its my second time renting a truck for our staging business from this place and always have a great experience,
Jose T
Rating:
4.0
Friendly and helpful staff…..good experience overall
David S
Rating:
5.0
Customer did not leave a comment.
Anthony H
Rating:
5.0
Staff was welcoming
Henry M
Rating:
5.0
quick and easy
michael n
Rating:
5.0
Nothing. Staff is GREAT.
Todd O
Rating:
1.0
The pickup location in Tampa sent me out with a flat and destroyed rear tire. Potentially an extremely dangerous situation and time.consuming to get it repaired. If they'd have done the safety check it would have been obvious as the damage was clearly visible. I will be checking the tires from now on, you can count on that.
Jeff J
Rating:
5.0
Customer did not leave a comment.
Christian C
Rating:
1.0
The staff are great. But requiring me to use the trailer as a two-way rental instead of a one-way rental added 6.5 hours of driving to a 3 hour job.
Robert K
Rating:
5.0
Customer did not leave a comment.
MICHAEL P
Rating:
5.0
Customer did not leave a comment.
Isac D
Rating:
5.0
Customer did not leave a comment.
Mark s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jordan r
Rating:
1.0
Great customer service!!! ☺️
Erica M
|
Overall Experience
Rating:
5.0
Checkout and Check in were efficient as could be. Very good staff.
Christopher J
Rating:
5.0
Customer did not leave a comment.
Tony T
Rating:
4.0
Manager went above and beyond to help me get situated. We were making a big move and needed another truck… and it was getting late. Thank goodness they were open! And he hooked me up with a newer one:) thanks
Brittney R
Rating:
5.0
Customer did not leave a comment.
Joe a
Rating:
5.0
Customer did not leave a comment.
Alexis V
Rating:
5.0
Customer did not leave a comment.
Troy M
Rating:
5.0
Overall very good experience picking up the truck
jorge c
Rating:
5.0
Customer did not leave a comment.
ANDREA T
|
Overall Experience
Rating:
4.0
My only complaint was whenever I got the keys and found the truck in the parking lot, it had a check engine light on.
Ashley G
Rating:
5.0
Staff was very accommodating and pleasant
Todd C
Rating:
5.0
The guys were very friendly and helpful
Colleen C
Rating:
4.0
Customer did not leave a comment.
Benettye G
Rating:
5.0
Customer did not leave a comment.
Tony L
Rating:
5.0
Customer did not leave a comment.
SHAWNTA D
Rating:
5.0
A manager was very professional and very helpful I really appreciate his help made my day easier!
Erica M
Rating:
5.0
The chains were not attached to my car or blocks added to raise my front end when hooked up and I have damage to my front bumper when removing my car from transport. The drop off location said it was hooked up wrong by the pick up location. Please have a supervisor contact me.
JOHN R
Rating:
5.0
Customer did not leave a comment.
Michell B
Rating:
4.0
Customer did not leave a comment.
GINA S
Rating:
2.0
Have better and more helpful employees
Rene E
Rating:
5.0
Customer did not leave a comment.
Jeff P
Rating:
5.0
Customer did not leave a comment.
Natalia O
Rating:
1.0
Customer did not leave a comment.
Raymond D
Rating:
5.0
Customer did not leave a comment.
MYRON D
Rating:
1.0
Even after refusing, you mandated me to put an EMERGENCY contact down (accidents, injury). So I reluctantly put my sister down... then at some point after the check in UHAUL sends her a TEXT MESSAGE saying I had put her down as my contact and that a representative would be calling her shortly!!
I rented this U-HAUL to secretly pick up her Christmas present!! Way to ruin a Christmas surprise jerks!!! I will never use U-Haul again.
derek a
Rating:
5.0
Excellent customer service
Michael S
Rating:
4.0
Young lady was very helpful and assisted me with the equipment needed.
FLORENTINO R
Rating:
5.0
Very convenient and great idea to convert that building into a storage facility.
Anthony W
|
Overall Experience
Rating:
4.0
Rafters/wood ceiling needs mildew/mold treatment. Piping looks aged but not leaking yet.
David R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jaylon S
|
Overall Experience
Rating:
1.0
The staff members were always incredibly rude no matter who I spoke to. My card never worked to get into the building and my code had to change constantly which was frustrating. The elevators were often under maintenance and roaches in my unit. The monthly rate went up to a price that was unaffordable for a small unit and much higher than other storage facilities. Just overall very disappointed with my time here.
Dana T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nechelle k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joceline R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beverly O
|
First Impressions
Rating:
2.0
The stuff was very nice and helpful but my things that were in storage were RUINED. Water damage and gross substances (I’m not sure if rats got in there or what). Really gross and my stuff was in there for only about 6 months.
LAUREN H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
YVETTE P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
tiffany v
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pamela F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dawn C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHANE R
|
Overall Experience
Rating:
5.0
Amazing
BRIONE B
|
First Impressions
Rating:
1.0
Was advised I had access to 11, not true I could only enter via another floor that is available until 7. Staff never stated such list a whole day on delays. Elevator broken and needed it. Very unhappy will not recommend
Alexander D
|
Online Move In
Rating:
5.0
The gentlemen who helped check me in for both my unit and truck was above and beyond helpful.
Gavin A
|
Online Move In
Rating:
2.0
There was a African American young woman who was very rude to me
zachary s
|
Overall Experience
Rating:
5.0
Thank you
Kimberly S
|
First Impressions
Rating:
5.0
Very well run. Staff was professional and helpful.
Randy C
|
Overall Experience
Rating:
5.0
I came on Friday so my unit was ready when my movers come on Monday (7/31). It took awhile for them to find my reservation since I booked through corporate Uhaul it was not in their system.
They were friendly and helpful the whole time.
Since I was there over an hour they graciously gave me my first month free!
I wish there was a light in the unit. It is dark.
There was also a rodent box in the unit. It makes me worried but what can I do now? I am just hopeful it is not needed and my furniture etc will be safe from pests.
This is my first storage experience - so far it has been great!
Mary M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LYNETTE S
|
Overall Experience
Rating:
5.0
Great accommodating staff.
Randy C
|
First Impressions
Rating:
1.0
my unit was infested with cockroaches. I have pictures of feces, urine and dead cockroaches all over my stuff it took two weeks of exterminators, cleaning, and disposing of a lot of my things. is there someone to contact to open a claim? this was the worst experience I've ever had. I've never seen anything like this, I found at least 20 dead ones, 10 live ones, and everything I owned had poop and pee on it. How can you allow people to use your facility? there is no way this only happened to me and that you had no knowledge your storage units have this problem. I know its an old building but come on!
Erin S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
solannette v
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DAVID B
|
Overall Experience
Rating:
4.0
Need more ♿️ access
Harvelyn G
|
First Impressions
Rating:
5.0
The temperature inside the warehouse was very well-maintained. I kept my items in there for two years and didn’t suffer any damage. It was very well maintained, and the lighting was great.
RICHARD M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emily S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julie F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rogelio R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHELSEA L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shaquanda B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dione l
|
Overall Experience
Rating:
3.0
The building needs to be updated. The brick walls are crumbling in the storage units.
Denis R
|
Overall Experience
Rating:
4.0
The folks in Ybor, we're awesome.
Super helpful.
Thank you.
Harry Rodriguez
harold r
|
First Impressions
Rating:
5.0
Ryan helped me with my rental and my storage. He was soo nice and explained everything very well and showed me where my storage was at how to get in and just very polite, honest and made my experience that best I ever had at a Uhal .
PAUL D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
willie P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Malcenia F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
George S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dave T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jack F
|
Overall Experience
Rating:
1.0
Norberto was rude. Norma was not helpful or even worst no responsive .
elsa n
|
Overall Experience
Rating:
1.0
Norberto was really rude and dmrefused to help me. Called the manager and she never answer the phone.
elsa n
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dameka W
|
Overall Experience
Rating:
2.0
Elevator malfunctioning while moving in. Some of my items were locked inside the elevator and I couldn't access them. When elevator started working my belongings were moved to a floor where I didn't have access. Some of my items went missing and when I talked associates there. They only told me to contact the claims department without attempting to look into the issue .
Jeffson d
|
Overall Experience
Rating:
3.0
La mayoria de mis pertenencias estaban con cucarachas u moho. Hay mucha humedad.
El personal es excelente pero deben poner mas atencion a los compartimientos de almacenaje.
Raisa A
|
Overall Experience
Rating:
5.0
El staff muy amable y profesional, mi unica recomendacion es si pudieran agrandar el espacio del elevador del deck ya que es muy pequeño, apenas tienes espacio para poder mover un sofa de tamaño regular.
Todo lo das muy bueno
Jose L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
OTIS S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Leon C
|
First Impressions
Rating:
5.0
Great service!!!
Jose L
|
First Impressions
Rating:
5.0
Thanx! A Bunch! U- HAUL FAMILY👍MS.DEBRA EPPS🤗
Debra E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOHNNY G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jaylon S
|
First Impressions
Rating:
5.0
Direct, personal, and detailed in access to storage unit.
Noel J
|
First Impressions
Rating:
5.0
None
Debra E
|
First Impressions
Rating:
5.0
Polite staff
Kristen B
|
Overall Experience
Rating:
5.0
We just moved our things in the storage. Our lock was stuck but a worker went above and beyond to cut the lock.
Ajalan C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Duy L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
anthony s
|
Overall Experience
Rating:
5.0
The above average is due to staff going above and beyond to make sure we found a perfect storage unit even though they didn't have any available.
The sizes are confusing on the website. I booked a unit for 2 rooms. I got there to find out that it was the size of a bathroom. Not sure wht 2 rooms are that size but okay.
I was refunded my full amount without issues.
The building is ridiculously old as well and we got stuck in the elevator and the intercom to call for help wasn't working.
Jacqueline F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Garnet S
|
First Impressions
Rating:
5.0
Very professional and kind
valeria b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara O
|
Online Move In
Rating:
3.0
Kevin is awesome—the definition of a great property manager. Building is tired—lots of termite droppings from active swarming and plenty of dead palmetto bugs when I moved out were hiding in and around my stuff—and they didn’t ride in on my stuff—this property needs better pest control, but it is Florida after all. The elevator was finally repaired after what seemed like 2+ years of issues. Uhaul always pulled my money out on time.
Joshua P
|
Overall Experience
Rating:
5.0
Kevin provided excellent customer service. He was thorough on explaining the process and also walked me through it once so I was confident on the process. Expedited service and location of unit was very convenient and the perfect size. Thank you for a great experience
CHRISTY E
|
First Impressions
Rating:
5.0
I love this U-Haul storage facility in Ybor City the staff is so wonderful and very nice I’ve been a long time customer
Paul D
|
Overall Experience
Rating:
3.0
When we picked up our stored items everything was covered in rat poop and urine.
Jennifer C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rodel S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
bruce s
|
Overall Experience
Rating:
5.0
Betty did amazing she helped me and my family make the best decision for us by giving us all the information we need to know! She’s a dedicated employee
ANDRE H
|
First Impressions
Rating:
5.0
Management was very helpful and friendly. I would totally recommend Uhaul to anyone!
MARIA F
|
Overall Experience
Rating:
3.0
The only reason why I gave the rating I gave is when I moved out 11/20/21 I saw a pair of work boots chewed on some boxes chewed on ( saw that when I got some time to look at it) but when I was done moving out the storage and cleaning it I saw rat droppings some dead roaches. And I know its rate because moving in the storage I had to tell one of the employees that a dolly had rat droppings on it. But I already paid for my storage. I didn't complain (I should have because I paid for the insurance) but I didn't have time to i was moving between shifts at work.
DENISIA J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THOMAS T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bonnie s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rashad w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ISRAEL C
|
Overall Experience
Rating:
5.0
Over the 8 months I dealt with Carlos the most. He was great: knowledgeable, professional & friendly. All staff were helpful. Very glad I chose this facility. Thanks for safekeeping my items.
gail h
|
Overall Experience
Rating:
5.0
Everything was perfect and they very nice when I come in to make payment on storage..I’ll give 5start to this Uhaul
SARAH A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AEISHA E
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Annie J
|
Overall Experience
Rating:
5.0
Friendly staff and excellent customer service.
Would definitely recommend.
Thanks!!
MARIA F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALBERTO R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nabil L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ISRAEL C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maurice S
|
Overall Experience
Rating:
5.0
I really did have a good experience using this facility. The only thing that I wish they would look into is a bigger elevator with AC. It’s like oxygen countdown once those doors close and I had a bit of a hard time getting my couch inn. But outside of that I have no complaints. The staff was great and helpful.
Siara O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nabil L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Don G
|
Overall Experience
Rating:
4.0
Upon arriving, there was a long line because there were only two store employees and one was on lunch. I easily waited 30 minutes before being helped. However, I didn’t mind because I was acknowledged and told I would be helped as soon as possible. Once I was helped, I was able to have the promotion honored and get my unit free for a month since I rented a truck which was super helpful because I just moved from Indiana. Since I was able to save money on storage that allowed me to be able to allocate those funds towards other expenses. Lastly, since there was only one employee working the store he couldn’t show me where my unit was but he told me to come back if I couldn’t find it. I attempted to find my unit but had no idea how to get to it since it was 102, a ground unit. However, I ran into mech 1, I believe, and she took me to my unit. I really appreciated how every employee even those not working in the store were super helpful and to me that’s what made my visit above average!
Stephanie B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jasmine B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chassey G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
mike h
|
Overall Experience
Rating:
5.0
The staff were very helpful, thorough and made it easy to setup an storage rental agreement. The complementary locks are nice perk and the rates are nice.
ALBERTO R
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Amanda B
|
Overall Experience
Rating:
3.0
Was hard for us in our 60's to access the 3rd floor. Could not get access to 1st floor elevator. Had to use stairs. NOT GOOD!
Terrylynn m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHARD A
|
First Impressions
Rating:
4.0
They went above and beyond to help. They were all available helpful friendly and understand life happens. I will definitely recommend this place. The only 1 bad thing that is not their fault..phone system sucks customer service outside of the store sucks. But like I said staff at the store ROCKS
alexis h
|
Overall Experience
Rating:
4.0
Seemed to always be busy. Had to wait, other than that, I’m pleased
JOAN C
|
First Impressions
Rating:
4.0
Because the building has been in place so long there were rotten dropping and one dead rotten inside my storage unit. Not the fault of the staff at all. Overall would it again.
CEDRIC F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer W
|
First Impressions
Rating:
5.0
Helpful and polite.
Alberto R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DENISIA J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Chris E
|
Overall Experience
Rating:
5.0
Yes everything was fine, staff was friendly and very professional.Thanks
WANDA w
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
mike h
|
First Impressions
Rating:
5.0
Carlos couldn't have been nicer and more helpful.
The issue is your outdated facility, the elevator broke down as we were starting, turning a one hour unload into a 3.5 hour job that cost over $350.00.
After a delightful experience picking up the truck and a very nice driving experience to Florida, the unloading spoiled the entire experience.
michael l
|
First Impressions
Rating:
5.0
Kevin the general manager gave me top notch customer service.
TATIANA N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joshua B
|
Online Move In
Rating:
5.0
Kevin is always helpful, star employee. I have used the U-haul for rentals and storage, great service
DAVID G
|
Overall Experience
Rating:
5.0
Staff was extremely helpful
WILLIE W
|
Overall Experience
Rating:
5.0
However I rented a truck from them for my move , they gave it to me early, with only a little under a quarter tank and told me it was full. I tried to call to report it to them, but no answer. FINALLY got a customer service representative who said they would make it right, I took pictures and tried to submit to them but the application said it could not accept them because the system that they use had expired, I spent eighty dollars to fill it up less than three miles away and returned it three quarters full. The representative said he would let them know about it at turn in, but they didn't know anything about it, said I would get an email in about ten mins, never came. It was a 70 mile trip. I feel that I deserve a adjustment of 60 dollars.
CLYDE A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latisha W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CLYDE A
|
First Impressions
Rating:
5.0
Best Friends Moving & Delivery was Awesome. It was tough job for them. They did a great, friendly and fair pricing.
JANET S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mildred r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEN C
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
keaira c
|
Overall Experience
Rating:
5.0
Carlos was extremely helpful, considerate & went out of his way by showing me a second (easier for me) way to access my unit.
gail h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Latisha W
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Maria A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beverly H
|
Overall Experience
Rating:
4.0
Got a wonderful manager Kevin (staff not friendly).
DEON M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Adelina M
|
Overall Experience
Rating:
3.0
No light in my storage unit. And piping crossing in the middle of the unit didn't help that much.
Helio C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TORIANO E
|
First Impressions
Rating:
4.0
Space could have another type of treatment for rats (the one I found makes bad to put boxes), and there were pipes too close to the head area. It makes bad to store things as well.
Helio C
|
First Impressions
Rating:
3.0
My swipe card only worked one time. Pice of unit was too high for size.
Kathleen C
|
Overall Experience
Rating:
5.0
Chris and Kevin always take care of me!!
Gladys H
|
First Impressions
Rating:
5.0
Everyone was so friendly and helpful.
KATRINA T
|
First Impressions
Rating:
5.0
Chris was great
curtis f
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
mark d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CAROL J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alicia J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JIM D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brian M
|
Overall Experience
Rating:
5.0
Professional knowledgeable friendly staff. Facility clean and well organized layout. Appreciate the free carts available.
Alicia J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
gina w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Giovanni S
|
Overall Experience
Rating:
5.0
Awesome service. Very helpful and professional
Thomas F
|
Overall Experience
Rating:
5.0
Great team of employees at the Ybor location. Promote them dudes ... Yes
isaac r
|
Overall Experience
Rating:
4.0
Kevin and crew are awesome!
Tami B
|
Overall Experience
Rating:
5.0
Amazing staff. Kevin was always so good to me and all the staff treated me very well! Thank you all so much. Be well and take care! Wish everyone the very best. Will be sure to recommend to friends.
justin a
|
Overall Experience
Rating:
5.0
I was very satisfied with my storage rental. I would divinely recommend U-Haul
Kimberly G
|
Overall Experience
Rating:
5.0
Very clean. Excellent service
Kimberly G
|
First Impressions
Rating:
1.0
They was taking money off my debit card and told me I was late on payments. Taking money from me and trying to get me to pay them again. And still they got rid of my furniture.
lovette a
|
Overall Experience
Rating:
5.0
Thank you Uhaul for your clean, secure site as well as great customer service. I will recommend you, and this site in particular, to anyone who is in need of storage.
Brian B
|
Overall Experience
Rating:
4.0
Na
Valerie F
|
Overall Experience
Rating:
5.0
Good service
Larry H
|
Overall Experience
Rating:
5.0
Thank you Marvin for looking out for me. You made my day so much easier to deal with.
And thanks to Kevin for assisting where you did. This was a long journey but, I'm HOME.
Lisa
LISA M
|
Overall Experience
Rating:
5.0
Thank you to manager
Mary P
|
Overall Experience
Rating:
5.0
Very friendly staff
andrea d
|
First Impressions
Rating:
5.0
Everybody has been very helpful. Thank you
Ellena m
|
First Impressions
Rating:
5.0
Everyone that I’ve dealt with at this location has been more than helpful to me and my family.
JOSH M
|
Overall Experience
Rating:
5.0
Thank you
Chris B
|
Overall Experience
Rating:
5.0
Kevin and his employees are great! I’ve been frequenting this uhaul location for almost 10 years now and I can honestly say that I’ve ever had a single bad experience.
BRETT M
|
First Impressions
Rating:
4.0
Just one staff member was rude when a uhaul truck blocked me in and I asked for help he said he get to it later. Well I wanted to go home made no sense for him to block me in and leave.
david m
|
Overall Experience
Rating:
4.0
i had a problem and uhaul worked it out. Thanks alot
Khalilah h
|
Overall Experience
Rating:
5.0
Kevin And Marvin have to be the best people I’ve ever known when it comes to customer service. If I were over them I’d give those guys a raise!! They definitely deserve one!
Alexis E
|
Overall Experience
Rating:
5.0
He was friendly nice and helpful a nice change to help in easing this streasful move I am about to make. Thanks for having a great employee
david m
|
First Impressions
Rating:
5.0
Just wonderful from start to finish!!!
Carol G
|
First Impressions
Rating:
5.0
Easy and painless process!
Jessica B
|
Overall Experience
Rating:
5.0
Marvin was excellent
Mike F
|
Overall Experience
Rating:
2.0
Rude and unprofessional Manager.
Belinda-michelle s
|
Overall Experience
Rating:
5.0
Very good service I would highly recommend U-Haul
johnny m
|
Overall Experience
Rating:
3.0
The temperature was never cold it was as if there was no ac, feel I was paying for nothing, my bed was ruined due to bugs.
Latoyra A
|
Overall Experience
Rating:
5.0
Great service from the guys at the facility!
MICHAEL V
|
Overall Experience
Rating:
5.0
Great crew!!! They work good with the public.
GEORGE M
|
Overall Experience
Rating:
4.0
Thank you for everything
Michael F
|
Overall Experience
Rating:
5.0
Excellent service
MONTENEZ R
|
Overall Experience
Rating:
5.0
This was a good experience. When I turned in the trailer I would have preferred to receive some type of receipt.
shalom f
|
Reservation
Rating:
5.0
Excellent customer service
Luz T
|
Reservation
Rating:
5.0
The U Haul experience was the easiest part of the entire move
PAM D
|
Reservation
Rating:
3.0
Staff was mad cause he had to unlock the elevator
Denese J
|
Overall Experience
Rating:
5.0
Kevin,kevin , kevin and chris I thank yall for everything from the bottom of my heart.....this is the place to rent a uhaul or a storage space ...this place is very clean...and the best service.
YASHICA S
|
Overall Experience
Rating:
5.0
Very friendly and knowledgeable!
marcus s
|
Reservation
Rating:
5.0
They were super nice and helpful. Very professional.
Ryan A
|
Reservation
Rating:
5.0
Good place
JOHN C
|
Overall Experience
Rating:
4.0
Nathan took great care of us in the self-storage area and we also rented/returned a truck with no issues. thank you!
BEVERLY B
|
Reservation
Rating:
5.0
I’ve now worked with Chris on three moves. Each and every time he’s been great to work with, has made recommendations that have made our moves run much more smoothly, and he’s helped us save money.
Edward T
|
Reservation
Rating:
5.0
Thank you
nathan w
|
Overall Experience
Rating:
4.0
Very helpful and friendly staff.
Caroline M
|
Overall Experience
Rating:
2.0
Need more staff!! And to be open more hours
ANDREW L
|
Overall Experience
Rating:
5.0
Great location & helpful staff.
Michael D
|
Overall Experience
Rating:
1.0
I paid on my storage unit for a about 1 plus years..I went back to pick my things up and found all my belongings was damage my rats and water...Iost everything my one bedroom apartment.. my clothes
jerome b
|
Overall Experience
Rating:
4.0
The only issue I ran into was trying to get ahold of a person to discuss my delivery date and pick up date for my u box. They kept calling the incorrect number everything worked out in the end
Heather R
|
Overall Experience
Rating:
5.0
You have good people employed here that do their job well. I hope their pay reflects that. They deserve it.
Yvonne T
|
Overall Experience
Rating:
5.0
Everyone is always friendly. The place is secure.
Jorlynell S
|
Overall Experience
Rating:
5.0
The manager Kevin was the best !!
MARGARET B
|
Overall Experience
Rating:
5.0
Excellent service, no complaints.
Ryne H
|
Overall Experience
Rating:
2.0
pay for storage go in side and it a 4by 4 wall in the middle of it and it state it a 24/7 access to the storage which is a lie you have to wait 3 months pay $5 for it, and I was going to be charged
