One of the tie downs was frayed but I made it work. Other than that excellent. That you guys.
WILLARD PCustomer Reviews for U-Haul Moving & Storage of Casper
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Would recommend adding additional time to the hours of electricity available (currently 2 hours starting at 10PM -- which is after facility is secured). Would also provide time during the day so customers can use electricity to check systems in RV.
Steven L | Overall ExperienceThe storage was good but I will never rent a truck again first they had my drop off at the wrong location and I had to drive extra miles which I was charged for and they told me it was $60 for the extra mileage yet my card was charged $118& some change not impressed!!!
Daniel L | First ImpressionsHi
joe b | Overall ExperienceAmber (General Manager). Was awesome and helped me with a few reservations during my checkin.
DANIEL C | First ImpressionsThe staff was amazing
Leslie M | First ImpressionsThanks for everything
EFRAIN S | Overall ExperienceI have used this U-Haul many times and was pleased. My last two visits were horrible the ladies I had to work with should not work in customer service at all. Rude and hateful best describes them for this reason we will not be using place again.
Amanda G | Overall ExperienceAlways had ridiculous fees added to montly payment and always never informed on things that where going on with my units by mail or phone call. I'm glad that I got our families stuff out of there and moved elsewhere with our storage needs. I have heard awful things about Uhaul and ignored the red flags well everything I heard was correct. Uhaul is the most ridiculous storage to rent through. Always threatening to auction off units due to the ridiculous fees added all the time. I feel like I paid and got caught up but then it magically showed up I still owed, Uhaul is the worst storage place I have ever dealt with.
Donetta E | Overall ExperienceEveryone at the location was helpful and friendly. They have really leaned into technology that increases the safety of the facility. I'm actually a little sad to leave, but I just don't need the storage now that my apartment is move in ready.
Tracy M | Overall ExperienceVery nice and helpful staff. Made moving much less stressful.
Randy B | Overall ExperienceGreat personal. Amber is the best!!!
Michael B | Overall ExperienceVery friendly and helpful group of employees. Thank you. Tina Moore
tina m | Overall ExperienceI hate to leave this location. Wonderful covered RV parking. Super pricing. Uhaul should build, open locations with Rv parking in Aurora and Parker Colorado. Priced to beat all the other high priced, non-covered facilities. Excellent work U-Haul in Casper, WY
dane R | Overall ExperienceSecurity for your storage items is above and beyond with their system. I was highly impressed with what they had to ensure your items are safe and stored
Josh B | Overall ExperienceVery Helpful.... Thank You Amber
Steven L | First ImpressionsHad several computer issues over the 3 years but management always addressed and corrected them asap. Wyo wind whipped door until sliding latch is hard to use and much sand and dust blown in. Good overall experience.
ACKERLEY C | Overall ExperienceAmber and her staff were professional and friendly. If I needed help they were willing to be there for me. I felt very comfortable leaving my items there.
KATHLEEN H | Overall ExperienceThe unit was secure but the dirt blew inside, my stuff was filthy. I had to clean everything before putting in to uhaul. Cobwebs and dirt everywhere, all over the totes
Deborah L | Overall ExperienceThe storage was paid 3 days before I got everything out of it and I couldn’t get my money back!
Abigail A | Overall ExperienceThe staff were amazing I helping us get a storage unit. Everything was explained and demonstrated on how to access the property and the unit. Very happy with the experience and would definitely recommend this facility!
Angela C | First ImpressionsTank wasn't full when picked up. Drove 22 miles put 5.65 gallons in tank and pushed it over full on the gauge. No way that truck got 4 mpg. So be watchful on miles and how much fuel is actually being put in. Other than that service was ok. Very nonchalant.
Allen S | Overall ExperienceIt would be great to have more access available.
Heather R | First ImpressionsSuper friendly and helpful!
Carmela C | First ImpressionsI do recommend the service, and thank you.
Loveda B | First ImpressionsThank you so much for giv8ng me a space for my RV. every time you sent me a email receipt...thank you .yes I would recommend you to anyone needing cover for their toys! Becky Bower
REBECCA B | Overall ExperienceAmber and staff are excellent- they always go the extra mile to help. Please treat them right and give them RAISES!! They definitely deserve it!!!
John L | Overall ExperienceI so appreciate all courteous help shown to me. I just drove in and needed a storage unit right away. Jennifer was so very helpful.
KATHLEEN H | First ImpressionsI rented covered storage with electrical service to maintain the 5th wheel batteries. When I went to pick up the unit all the batteries were totally dead. There had never been any electrical service to my unit as the GFI had been popped. Amber was great to help resolve the problem, however, that does not remedy the fact that I never received what I was paying for during the 3 months my unit was in storage. Very disappointing.
Edmond R | Overall ExperienceI was quoted one price and charged another needed a ball and hitch that was arraigned to buy through your company then at pick up time was sent to buy one else were so convenience was an issue .brought the rental trailer back a day early and didn't get a refund. So kinda not satisfied 😕
Jessica B | First ImpressionsGreat customer service and always ready to help and make sure everything is going smoothly too. Thanks, for all that you guys do.
Bonnie R | Overall ExperienceA very good place to do business with. Will go there again
Howard S | Overall ExperienceThe storage facility was fine but the vehicle that I got was a box truck and I was driving in Denver traffic during rush hour and the passenger side mirror was broken so I could not see to switch lanes because there is no back window because it is a box truck so by the grace of God I made it but when I mentioned the problem to the guy at the storage facility they did nothing about it they just said that they would get to
Mike H | Overall ExperienceThe staff was very helpful and we had no issues.
RON S | Overall ExperienceBrenden Chivers was great help making sure we got the equipment needed as well as a storage unit in a quick time frame. The storage unit recommend was correct for the size for what we needed. The rubber seal used to completely close off the door from the elements, in this case snow, was damaged and not secure to the concrete resulting in our items within getting some snow on them. We did let U-Haul staff know when we first rented the unit and had not been fixed before move out date. Weather conditions (snow storm) is likely the reason. Move out was an easy process and Brenden Chivers was friendly and patient explaining the receipt sent via email the day after.
kalee m | Overall ExperienceI've used this Uhaul location before and they are always amazing to work with. They are honest with pricing and the free 30 day storage was a blessing.
PATRICIA R | First ImpressionsPrice is a bit high
keith k | First ImpressionsEveryone was great, helping us to get what we needed in the time frame we needed. Stacy and Seth made sure to take care of us, and made our bad day a little better!
kalee m | First ImpressionsI had two storage units here and both were mice infested and some of my belongings were sitting in water do to no weather stripping. Do not waste your money on storage here. You are better off throwing your stuff away and buying new unfortunately. But if you do I suggest you buy their insurance because you’ll need it.
Logan C | Overall ExperienceGreat help while moving my son to Wyoming before his apartment was ready for move in.
Bryan R | Overall ExperienceAlways nice to see friendly and helpful staff 👌
Thomas L | Overall ExperienceThe only complaint I would have would be that I was given a truck with 1/2 tank of gas and was told that it was my responsibility to fill the tank up if I needed more for my trip. I understand that this is a UHAUL policy but I feel that when a customer is receiving a vehicle to use for moving the gas tank should have a full tank of gas to start with. I agree that it should be the customer's responsibility to fill the tank up to what they started with but feel that customers receiving a truck should have a full tank of gas to start with.
Bethany S | Overall ExperienceI am very impressed by this Uhaul. We have used them for storage and for rentals and they are always amazing to work with. Well trained and very personable! Highly recommend them
Kevin K | Overall ExperienceGreat service and smiling faces. Very helpful also.
Bonnie R | First ImpressionsVery helpful
Karen G | Overall ExperienceThe service was ok, the gentlemen behind the counter was struggling a bit but he was persistent and got us taken care of.
RON S | First ImpressionsWe had problems with the dependability of the electrical system, and the frequent problems with the gate were a real nuisance. We were not advised when the electric service was down which resulted in 2 expensive batteries being ruined.
david h | Overall ExperienceStaffs were friendly and really helpful
Lester A | Overall ExperienceStaff was exceptionally kind and professoinal
Michael S | First ImpressionsVery understanding to the unusual circumstances of needing the unit
Jeff B | Overall ExperienceThank you! Your excellent service made such a stressful, moving-out-of-state time for our family a lot more bearable. We knew our posessions were safe and secured at your facility. Thanks for the great customer service!
Jayson N | Overall ExperienceWe appreciated the staff, they were always very helpful and friendly.
Charlie A | Overall ExperienceHad many problems getting computer to process my automated monthly payments. The problem has been worked on at least 3 times and I believe it has FINALLY been resolved. Thank you Tate for helping with this.
ACKERLEY C | First ImpressionsExcellent storage facility! 1st class. Would highly recommend for anyone’s storage needs.
Edmond R | Overall ExperienceVery new facility with the best access. But there was so much dust and dirt in and on all my belongings. But that is to be expected in windy Wyoming I guess. Overall good facility.
Rusty H | Overall ExperienceMike who helped me was very helpful. Overall, I would have given Uhaul a poor rating due to the lack of communication from the corporate online system to the local Uhaul stores. The online system does not communicate to local stores when customers reserve storage units. I almost did not have a unit to put my items in when I showed up to the store. However, I did get lucky that someone had vacated a unit in the size that I needed the night before which I was able to rent. Mike made the frustrating experience much more pleasant to deal with.
Bethany S | First ImpressionsFriendly and kept me up to date
Jim F | First Impressions7 x 23 locking is not up to snuff. Difficult if not impossible to do.
ACKERLEY C | First ImpressionsThe staff was very helpful and accommodating. I had to get a new remote key for the gate multiple times. Maybe you guys need new key remotes or better batteries. I shouldn’t need four different key remotes in six visits.
JOHNATHAN S | Overall ExperienceThis facility is extremely clean and the staff was friendly and knowledgeable. Despite being very busy and they were able to accommodate are RV. Charissa is an excellent Manager.
Tim F | First ImpressionsHelpful, informative and friendly
Krystal G | First ImpressionsEvery time we opened gate with the fob we would go right in and it NEVER OPENED with the fob to let us out!
Jeffrey C | Overall ExperienceCharissa is amazing. Very easy to work with and extremely accommodating. 10 out of 10 would recommend. And she's funny.
Arron E | First ImpressionsClarissa, was excellent.
MICHAEL D | First ImpressionsVery nice helpful staff...Charissa, Alan an Ethan. I would definitely recommend them.
Judy R | Overall ExperienceEvery time it would rain or snow water would leak in my unit. It eventually end up ruining several thousand in household goods.
Corky C | Overall ExperienceCarissa rocks!
daric c | Overall ExperienceI rented two units a few days apart. When it came time for me to check out of the first unit I confused the dates of the first unit with the date of second unit. When I had scheduled my movers tHe weather was. Dangerous with ice and wind that we postponed for a few days. I stopped by the office to check the date I had to be out. The wind was so bad (70+ mph) that the office door was blocked. I didn’t see any note saying how to enter and the young man behind the desk acted like he could care less about me. Long story short I was charged $40 additional dollars because I didn’t return the locker until Thursday even though I was out on Monday. The emails I received where for the second unit. This after I rented two 10X15 units, spent over $250 on boxes and supplies. I can’t control the weather anymore than you can but ice and snow removal are your responsibility. Am I disappointed you charged me an extra $40…yes, enough I probably won’t use you or recommend your services. Most of the staff were very friendly unfortunately it only takes one or two to ruin your experience.
JOE A | Overall ExperienceCharissa was very friendly and helpful.
Judy R | First ImpressionsFrom the first phone call they have been awesome! I would highly recommend this facility for all your Uhaul/Storage needs.
Cherise M | First ImpressionsWe only left because we got to store our stuff closer to where we use it. Otherwise you were fantastic.
Shannon E | Overall ExperienceI returned the trailer Saturday the 4th of Dec. I believe his name was Mr. O'Neil was very helpful and went out of his way to help. I would definitely recommend this establishment.
ALAN G | First ImpressionsVery helpful staff. I would/will strongly recommend this facility to friends and family.
JEFFREY J | Overall ExperienceComplained multiple times about the charging stations not working. Talked to everyone I could including Tennant’s that said they too complained. Nothing was ever fixed just blamed it on the camper being to new and drawing to much power. The increase in rent when all you get is dry storage is outlandish. I will never recommend and will direct to other facilities with similar services.
Ryan P | Overall ExperienceCustomer service is exceptional!!!
chris h | First ImpressionsI have used this facility a few times, I have never had an issue in the slightest. Very good team here!
Jeff K | Overall ExperienceIt would be nice if there was lighting inside the unites especially in the winter when it gets dark so early.
Ruth H | Overall ExperienceEvery employee I have had contact with including the facility on 2nd street have gone above and beyond. Very friendly and helpful.
JOE A | First ImpressionsIn 14 months U-Haul raise the RV storage price by 33%.
Brad P | Overall ExperienceI love this facility because it has such a huge lot and it’s very easy to maneuver a trailer and a 20 foot rental truck as I have done both at this site. Great propane services and supplies too. Excellent towing and storage and moving supplies in this large well appointed shop. Better price is on hitch equipment than at tractor supply store.
mary w | Overall ExperienceHuge NEW facility with acres of space for driving around with the trucks and trailers. It is extremely easy to reach the storage units with your rig. The office is large and well stocked and everybody is extremely helpful and patient. All types of hitch equipment if you need any. I enthusiastically recommend this U-Haul facility. I will be using it again very soon.
mary w | First ImpressionsGreat customer service!!
Cary B | First ImpressionsAmazing help and proffesionalality
Earl S | Overall ExperienceKarissa was a great help with getting a truck on time for my reservation . Other counter staff was friendly and helpful. Very nice facility. Need more RV storage.
Leah J | Overall ExperienceAbsolutely nothing negative to say. The staff was phenomenal, facility spotless, security visible.
Rick M | Overall ExperienceClarissa has a great team!
Courtney F | Overall ExperienceStaff was super helpful and friendly.
KRISTEN E | First ImpressionsWas offered 20% family discount and a free month 3 days before I rented the unit when I went back to rent they wouldn't give me the free month
John H | First ImpressionsThere were no blankets at the initial facility I requested them at, but no huge deal.
ANDREW S | First ImpressionsWas amazing!!! love the positive attitude and atmosphere when I walked in. Very affordable very happy!!!
SHAWNA D | First ImpressionsThe average score reflects the irritation I felt having to provide 2 different phone numbers along with an alternate contact.
JOSHUA T | Online Move InDisneyland doesn't have a UHaul, but UHaul has a Disneyland. This place is beyond your typical UHaul experience. Great staff and facilities.
Donald W | Overall ExperienceExtremely friendly staff. The storage facility was easily accessible and had a state of the art security system. Definitely a great place to store your stuff in Casper Wyoming
John E | Overall ExperienceEveryone at U-Haul from Billings to Casper we're excellent. Very knowledgeable, respectful, and overall very helpful. Moving can be a frustrating experience but when you have people that helps you through all the questions I would say U-Haul is the best.
Andrew N | Overall ExperienceRobert was tremendously helpful and friendly. He helped us check in a 15' box truck, car transport trailer, check into a storage unit, and rent a 5'x8' trailer. I would absolutely recommend uhaul to a friend based on his service.
Nikota W | Overall ExperienceI had to different trucks from budget that broke down. As I waited for the third truck I got so sick and tired of it that I went to U-Haul. This was in Bentonville Arkansas and his name was Ray and he was extremely helpful. I know this has to do with U-Haul as a whole, and not just the storage, that just overall more than likely I will always use U-Haul.
Christy K | First ImpressionsEvery employee I encountered went out of their way to make sure my experience was as convenient as possible. Highly recommend!
caleb m | Overall ExperienceThank you for making it so easy.
Elwood G | Overall ExperienceThank you ☺️
Ronald H | Overall ExperienceThe only bad thing I have to say about the whole move in experience is I was told there was a lock in my unit and there wasn’t.
Tracey A | Online Move InFast and easy to get a storage unit. Friendly staff. Clean facilities. Easy access. Will use again, if needed.
Mike M | First ImpressionsThe facility was clean and well maintained. The staff was BEYOND EXCELLENT. Very personable, friendly and helpful. We are thankful to have been able to use U-Haul for temporary storage for our trailer.
Ken B | Overall ExperienceThe 2 guys that work there especially the young guy has no idea what he's doing.
Leanna L | Overall ExperienceThe storage units assigned to me both had a negative drainage issue. Melting snow would run into the units, then freeze on the floor as temperatures dropped at night. Water/ice was present in both units for the majority of the time I stored items in them in January through March. Staff were aware of the issue, yet still rented these units out. Check out required two visits in person and one phone call before staff were able to close the reservation for my last unit.
Michael R | Overall ExperienceDid exactly what we needed. Easy in, promo price and easy out.
sean p | Overall ExperienceMy wife and I put our name on a waiting list just a little over a week ago for a spot to store our 42 ft. 5th Wheel Trailer. We received a phone call this past Saturday saying that they had a storage spot open up. We told them that we would come in right away and fill out the paperwork. Tate was real nice and walked us through everything.
THOMAS E | First ImpressionsEthan is who helped me and he claims he didn't know how to do something to check me In so when he asked me if I could come back tomorrow I told him yeah I guess and after I blew up he conventially figure out how to do!
Leanna L | First ImpressionsExtremely pleased with the staff and facility. Great customer service!
chris h | Overall ExperienceThe covered RV space I rented was very difficult to back into as storage units were placed very close to the spaces. It took multiple attempts to get parked. The website allowed me to reserve a 40' space but when I checked in no such sites were available. The staff were very helpful and friendly in trying to resolve this glitch.
Philip N | First ImpressionsNew facility and seems very secure. I didn't get the name of the woman that helped get me set up, but she was fantastic, fun and an overall pleasure to do business with!
Brian F | First ImpressionsPerfect solution for our needs
sean p | First ImpressionsExcellent storage and facility thankful they are there
Marc M | Overall ExperienceI was sad to hear that Amy retired. She was an awesome lady.
Steve M | Overall ExperienceThe storage units were awesome and the staff is phenomenal!
Angela M | Overall ExperienceCustomer service was exceptional! Special thank you to the assistant manager.
chris h | First ImpressionsWe learned Not to pay Months in Advance, because you Will Not get Your $$$ Back.
lenord b | Overall ExperienceThe only downside I had in my experience was the broken glass and scattered screws near the unit. It wasn't inside the unit, but my tires are at risk when I drive up to drop things off. Other than that, it's been super easy and a great facility!
Sarah J | Online Move InInitially we were happy storing our travel trailer because it was covered and we had electricity. We parked it there, a brand new 2020 trailer, never used, in April of this year because it could be plugged in and paid $90 a month for the security and electricity. All was ok until August. We went to put things in and the trailer was dead, batteries dead. We were told "well, it was most likely the 5th wheels there, when the owners come in they use too much electricity and blow the lines". We we're upset but an employee assured us that they would fix the line we were plugged into and check over the next several days. We went back three weeks later, having trusted them, to find the same thing and again the same excuse, blaming the 5th wheel owners. After complaining in the office, again, we went back to our trailer to remove it from this location and a worker came to the trailer and ultimately tried to blame us by saying "you must have left something on" which we did not but, still, we checked again, as we did weeks before and nothing was on. He then moved our plug to another post and lo and behold it worked! So, their fault, not ours. They don't check the lines to make sure you have electricity but they charge you for it. Also, when we said we were done there and will be leaving, the employee at the front closed our account, brought us the fob to exit and said if we went past 7 pm, when they close, he'd wait for us. We got to the gate at 7:04 pm, the fob didn't work, I walked up to the office so we could get out and, lo and behold, he was gone!! We then called the manager Amy and luckily got her but then had to wait a half hour plus for her to get there to let us out. When I tried to tell her the issues, she basically said we don't check your trailer, I said your employee said he would and she said, of course, who said that, which I didn't take names and wish I had. When I told her how they blamed the 5th wheelers for over loading the lines, she said that's not true, I have my trailer here and it never happens. When I said I'd send her an email with pictures of how the line worked on another post, she said I don't want them, send them to the president of the company. She absolutely did not care! She didn't offer even a partial refund for us not having electricity. She just basically shut me off and referred me to someone who isnt even present at the site! What started out great turned sour quickly when we saw how little they cared about our storage unit but we're ok with taking the money every month so don't expect much if you store anything at this location but I would check your unit all the time if I were you!
Karen G | Overall ExperienceExcellent
Marc M | First ImpressionsAccess hours should be longer at least to 9 or 10 pm.
James S | Overall ExperienceThank you to Amy!
Brian J | First ImpressionsStaff is friendly and knowledgeable. The storage units are well maintained and in great condition. Moving into storage was easy and stress free. Returning the truck was convenient and quick.
Angela M | First ImpressionsWe were told we could access the storage until 24/7 when we rented it. I was given an access card but the machine to use the card was not working until 7 months after we rented. Right until the last week of this rental, we had to get a key from the office to access our storage unit. We could not use it after work or on weekends early in the morning. This was not as promised or advertised when we rented it. Now that they have the access cards, its great but for 7 months it was not good.
Roger M | Overall ExperienceAmy was very helpful. Made sure my card and key fob worked before I left. Love the security features here. Excellent storage units
paula R | First ImpressionsAmy was exceptional! Very helpful and kind.
STEVE M | First ImpressionsAmy was awesome to work with. She was so helpful on the phone and in person.
Melinda Z | First ImpressionsNewer facility in town. Amy was polite and professional and a conversationalist for a newcomer to Casper, which I appreciated.
Jeff K | Overall Experienceprofessional, accomodating, flexable
Jennifer M | First ImpressionsWelcoming, frendly, helpful, accomodating.
Jennifer M | First ImpressionsGreat friendly staff! Always helpful and unit was clean and secure
Ashley O | Overall ExperienceThe whole process was easy and the storage site for our camper is perfect!
Karen G | First ImpressionsI’ve only dealt with Amy directly and she is awesome! She’s helpful and willing to go out of her way for her customers. You can tell that Amy truly cares about her job and her customers. I’ve indirectly dealt with other employees there and they all seem friendly and costumer service oriented.
william h | First ImpressionsGreat service very helpful.
bernard M | First ImpressionsGreat facility, appreciate the service.
Steven H | First ImpressionsAn exceptionally long wait
Pat S | First ImpressionsAmy is awesome. Such a hard worker to make sure the customer is satisfied.
dana b | First ImpressionsVery helpful
donald r | First ImpressionsThe staff at this location is super friendly and knowledgeable!
Geraldine D | First ImpressionsIn consideration that the dispatch U-Haul Associate at Denver (Derrick, 4800 Colorado Blvd ) made objectionable business acts/omissions on Nov 29 ( & other times to me ), truck invoice was reconciled
Thomas L | First ImpressionsGreat service
Mike W | First Impressions