Customer Reviews for U-Haul Moving & Storage at Wrightsboro

4,119 reviews

3363 Wrightsboro Rd   Augusta, GA 30909
(E Of Bobby Jones, Next door to Kystral)

(706) 738-6463

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(706) 738-6463

3363 Wrightsboro Rd
Augusta, GA 30909
(E Of Bobby Jones, Next door to Kystral)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Unique Everett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Sigl 
Rating:
5.0

Sharon is the most knowledgeable, patient and efficient person I have ever met. Her ability to multitask and remain a pleasure to work with far exceeded any previous experience with Uhaul. This was the very best transaction I have ever had.

DONALD HOPKINS 
Rating:
5.0

Customer did not leave a comment.

Christopher Ochieng 
Rating:
3.0

Customer did not leave a comment.

Michelle Wagner 
Rating:
4.0

Customer did not leave a comment.

Val Ulinski 
Rating:
5.0

Customer did not leave a comment.

Tyler Gould 
Rating:
5.0

Give me my money back

MIchael Mack 
Rating:
4.0

Customer did not leave a comment.

shaquan tipton 
Rating:
4.0

The trailer was not all the sweep out when I got it. I returned the trailer late last night , but couldn’t find out we’re to leave the dolly? I called U-Haul customer service and they tried to call the store number, no answer. I was instructed to keep the dolly with it the next day!

Wilford Rendleman 
Rating:
4.0

Customer did not leave a comment.

Cordel ARCHER 
Rating:
4.0

Have enough agents at the desk and improve internet speed of your computer at the office

augustine hammond 
Rating:
3.0

The agent who assisted me was very helpful and gave me the best affordable options for my situation!

Keyanna Arnett 
Rating:
5.0

Customer did not leave a comment.

Rensler Snow 
Rating:
5.0

Everything was great. This location is managed very well. It is always clean and the staff is very friendly and competent!

LARRY FRAILS 
Rating:
5.0

Customer did not leave a comment.

tanaya Weary 
Rating:
5.0

Ensure that the vehicle is properly maintained.

Melanie Ross 
Rating:
5.0

The customer service was absolutely awesome!! Both on making reservation Saturday afternoon and Pickup on Sunday morning. They were very knowledgeable and helpful.

Raymond Fluellen 
Rating:
4.0

Customer did not leave a comment.

Kathy palmer 
Rating:
5.0

Customer did not leave a comment.

keith davis 
Rating:
5.0

Always a nice friendly environment

alicia webb 
Rating:
4.0

Customer did not leave a comment.

Marc Daniels 
Rating:
5.0

Customer did not leave a comment.

Byron Ginter 
Rating:
4.0

Staff needed conter help

charles grammont 
Rating:
4.0

Check in was fast and easy checkout was great.

Jeff Hill 
Rating:
5.0

Customer did not leave a comment.

gary edmond 
Rating:
1.0

The store inside is a total mess! Products on the floor , dirty & not enough counter staff! Poor management. The truck I rented was not cleaned properly, & less than 1/4 of a tank of gas ⛽️.

Patrick Hayes 
Rating:
5.0

Everything was all good

Jacqueline Griffin 
Rating:
5.0

Nothing

Kenneth Legette 
Rating:
5.0

Customer did not leave a comment.

Bradley Dobbs 
Rating:
5.0

Customer did not leave a comment.

Aaron Stephens 
Rating:
5.0

To me everything wa done in a timely fashion. Walked in was finished signing sighing every driving off in rental in about 10 to 15 min

Colisha Samuel 
Rating:
5.0

Customer did not leave a comment.

Ty Hanley 
Rating:
4.0

Be kind to customers at all times. No matter their age.

Helen Green 
Rating:
5.0

Customer did not leave a comment.

Ashanti Dunn 
Rating:
5.0

Customer did not leave a comment.

Courtney Bernash 
Rating:
5.0

Always great customer service everybody is always happy when I go to this location that’s why I always come to location i would drive out my way to come this location😊😊😊

myeshea mills 
Rating:
4.0

Customer did not leave a comment.

Melody Leighton 
Rating:
5.0

Customer did not leave a comment.

William Jones 
Rating:
4.0

Not well lit for nigjt move.

ria eskew-roberson  |  Overall Experience 
Rating:
5.0

Ordering service online was so easy and accurate, on-site service was also so great. They were quick, kind and good. Also the best price I could find for hitch installation. Best overall uhaul experience I've had.

Cari Kessing 
Rating:
5.0

The staff at this location was friendly and helpful. I would definitely use this location again. Cynthia Crawford

cynthia crawford 
Rating:
4.0

No comment at this time

gloria lawrence 
Rating:
3.0

At 6:30AM, I parked my U-Haul truck on Uhaul property (safely in the customer parking area) while I moved my personal car and came back to make the staff aware of my rental truck 3 hours later (9:30.) That's when I found that the staff had opened up the back (in the rain...wetting the cargo area.) I immediately closed the door. The cabin was still locked, as I was NOT yet returning it & still had the keys. They made me park it at the Krystal restaurant next door while I returned to work in my private car until I could pick up the Uhaul truck, to load & unload it once more before officially returning it. That's when I realized that the stepstool I kept in back of the truck (to help with the steep climb into the back of the truck) was stolen - likely by U-Haul staff! When I asked about it, nobody claimed to know anything about it at all. I'd hoped by the time I actually did turn the truck back in, that the culprit would've at least returned it but that did not happen.😡 My comment about the truck's maintenance was because the check engine light was on when I picked it up yet they were already aware of it. It remained on the whole time I had it otherwise it was in much better shape than the crappy van they'd tried to rent to me for the 2nd time (even after I'd complained about from my previous rental. The rubber matting In the cargo area was shredded & would fray with each pass of a box along it! When I tried (2ce at 2 different gas stations) it poured out of the tank mouth onto the ground even tho gas guage read less than ¼ full! (I am grateful that I wasn't fined for the fuel replenishment!) But when i tried to rent a different van, I was told if I refused that van, there'd be no alternative of getting any other of the 6 that were rentable due to sequence lineup! ("It MUST rent out before any other can be rented!" Which sounds like horse manure to me!)

Donna Conrad 
Rating:
5.0

Very efficient checkin. Friendly professional

Jerry Coleman 
Rating:
5.0

Customer did not leave a comment.

Donald Lamb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Duncan Wagner 
Rating:
5.0

Customer did not leave a comment.

Wesley Vaughn 
Rating:
5.0

Louis was friendly and a complete professional when taking care of my hitch installation. He made sure to go over how to load a trailer, the precautions involved, and offered any help I needed in the process. Awesome service, thank you!

Chad Myers 
Rating:
5.0

You are good thanks

eric baafour 
Rating:
5.0

Customer did not leave a comment.

Junie Kernodle 
Rating:
5.0

Everything went great 👍

Tonya Bradley  |  First Impressions 
Rating:
4.0

A little unclean about the check in process, but onsite agency helped.

Debra Crockett 
Rating:
5.0

Customer did not leave a comment.

Tommy Garcia 
Rating:
5.0

Customer did not leave a comment.

James Register 
Rating:
5.0

Customer did not leave a comment.

gary edmond 
Rating:
4.0

Customer did not leave a comment.

George Davis 
Rating:
5.0

Customer did not leave a comment.

Clint Waltower 
Rating:
1.0

Check engine light on , couple things need working on

TAY'KWON BELL 
Rating:
5.0

Only positive things to say. Booked online, picked up the next day, returned within two hours. Great experience

Lovonne Jordan 
Rating:
5.0

Customer did not leave a comment.

JOHNSON ALECHENDEM 
Rating:
5.0

Customer did not leave a comment.

PHILLIP NEWMAN 
Rating:
5.0

Fix your app

Rashawn Golatt 
Rating:
3.0

Customer did not leave a comment.

Susan Polinsky 
Rating:
5.0

Everyone was friendly and helpful. It was a super easy checkin process. I wasnt set a virtual password, but the guys were super friendly and quick to help me out. Returning was so easy and quick. The staff at this location was so great!

Dianna RHODES 
Rating:
5.0

Customer did not leave a comment.

LOVELL ROSS 
Rating:
5.0

Customer did not leave a comment.

will robinson 
Rating:
5.0

Very efficient!!

La Kesha 
Rating:
5.0

Customer did not leave a comment.

gary edmond 
Rating:
5.0

Nothing your employee was veery informative on the product and about my vehicle it was being fitted to

albert valete 
Rating:
3.0

Customer did not leave a comment.

Charles DeRoo 
Rating:
3.0

I was very pleased that I was able to secure a last minute reservation. The online experience and pickup was great. What concerned me was there was a sheriff there investigating a truck theft, that I guess is incredibly common. Having worked in technical surveillance I’m familiar with vehicle acquisition and tagging, tracking, and locating assets in a non-permissive environment. It seems like U-Haul could be doing more to prevent and deter theft of their vehicles and equipment. I know ultimately the paying customers are covering the costs of these losses.

Victor Hayden 
Rating:
3.0

Customer did not leave a comment.

SHAVON BROWN 
Rating:
5.0

Customer did not leave a comment.

bill fokes 
Rating:
5.0

Great customer service

Sebastian Hargrove 
Rating:
5.0

Customer did not leave a comment.

Brian Pitman 
Rating:
5.0

Turned in a day early employee at that U-Haul center. Tried to refund one day back to us and could not. I think I should get at least a one day rental back.

Scott West 
Rating:
5.0

Customer did not leave a comment.

Charles Perryman 
Rating:
1.0

To ask a customer what are they needing instead of being presumptuous

Alexander Vaughan 
Rating:
5.0

Customer did not leave a comment.

Pachiappan Arjunan 
Rating:
5.0

Customer did not leave a comment.

Zacery Boatman 
Rating:
5.0

Customer did not leave a comment.

Chad Carrick 
Rating:
1.0

Workers were VERY rude

Amber Biles 
Rating:
5.0

Customer did not leave a comment.

john lint 
Rating:
5.0

Customer did not leave a comment.

Esperanza Reese 
Rating:
5.0

It stated the gas was on a full tank, but it was a little under a full tank, but I was expected to return it with a full tank. I did fill the tank up, but should not have had to put as much gas as I had to put in it, only driving the truck a few miles. Hopefully, the person who inspects the truck next time will catch this, because that is just another charge that the customer has to incur, when the previous person and whomever inspects it, does not leave it in the same condition that it was rented to them in. Just be honorable.

Melissa McDaniel 
Rating:
5.0

The staff was very helpful.

Divina Rich 
Rating:
5.0

Peaceful transaction and great customer service.

Crystal Davenport 
Rating:
5.0

Customer did not leave a comment.

Christopher Moore 
Rating:
4.0

Wonderful customer service from the young man who checked the vehicle upon our return. Very polite and helpful on a hectic day for us. Very appreciated.

Jennifer Toole 
Rating:
5.0

The team was awesome!! Super helpful, professional at all times, with a smile ready to help! I had several questions and they were answered and helpful instantly! Thank you! My house it's almost complete and definitely will be going back to the same location even if I have to pay a little extra…

Estela Figueroa  |  Online Move In 
Rating:
5.0

The assistant manager was awesome.

Lanedra Jones 
Rating:
5.0

Customer did not leave a comment.

Alexis Mack 
Rating:
5.0

Customer did not leave a comment.

Wendi Norfleet 
Rating:
4.0

Customer did not leave a comment.

Randy Bradley 
Rating:
2.0

Told employees I would need it for more than 3 days .. they recommended if I bring it back Tuesday they’ll help me out on amount to be paid so I tried to have it back by then but it was a no go ..Wednesday day come they called .. we stated that we needed to extend the time. Thursday they call ..to say they reported the truck stolen either Thursday or wednesday. They called friday after we stated it’ll be back by the end of the week to only tell us if it’s not back by Friday morning they gonna submit some sort of report. They won’t work with you and obviously try to mess up your life, to say the vehicle is stolen.

Raheem Evans 
Rating:
5.0

Customer did not leave a comment.

Richard Daggett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Street 
Rating:
3.0

Customer did not leave a comment.

rashida nasrullah 
Rating:
5.0

Customer did not leave a comment.

David Plue 
Rating:
5.0

Customer did not leave a comment.

George Fry 
Rating:
3.0

The prices are way too high, giving a month free is pointless when you charge for basically 4 months in advance.

ASHLEY EDGE  |  Overall Experience 
Rating:
5.0

Great customer service. The personnel were experienced and made my in/out experience streamlined.

Bruce Hall 
Rating:
4.0

Customer did not leave a comment.

KHALIL ROBINSON 
Rating:
5.0

Customer did not leave a comment.

Ilene Lubeck 
Rating:
5.0

Customer did not leave a comment.

Carol McCraney 
Rating:
5.0

Customer did not leave a comment.

Jong Nathanson 
Rating:
5.0

Customer did not leave a comment.

VALARIE ROLLEN  |  Overall Experience 
Rating:
5.0

Very pleasant and professional staff.

JEFF TESTON  |  First Impressions 
Rating:
3.0

I arrived an hour before closing the clerk did not want to show me the unit. So I had to come back the next day. I had to call in order to get my deposit back vs. It automatically being refunded as stated when I requested service 😒

michelle wells  |  First Impressions 
Rating:
5.0

The staff was phenomenal, helpful, resourceful, and kind. Great experience!

Cheryl Palmer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melody Clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zoe Wieman  |  Overall Experience 
Rating:
4.0

I think manger on duty for his name he was amazing a life saver and honest THANK YOU

marcus curtis  |  First Impressions 
Rating:
3.0

The staff was friendly and helpful with what they had to work with but the gate situation needs big improvement. The key cards do not work so it is not convenient to get locked in the gate or have to go during business hours to get in for our belongings. You should also have a pin code available which I was never given. I'm not sure why they have 24 hours on the building when it is not open 24 hours. The hours are 7 am to 8 pm.

Kristen Geary  |  First Impressions 
Rating:
5.0

Great customer service!! Lyvette Wesley made sure everything ran smoothly with my move.

cedrena FELTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaqwona Simmons  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

KENISHA SYPHERTT  |  Overall Experience 
Rating:
2.0

Never notified of rate increases. Put on hold when calling for information. Not notified of door remains Val on unit this several items were removed without my knowledge ( stolen merchandise). Charged $15 late fees before 10 days. Management refused to refund. Over 7 years patronage and not treated with respect for my loyalty

Jacqueline Jaudon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marquise jordan  |  First Impressions 
Rating:
5.0

Great friendly staff & facility.....Great customer service !

Derrick Lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine Johnson  |  Overall Experience 
Rating:
3.0

Keep going up on prices.

Christian Lane  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BEATRICE OLDEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angie Johnekins  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN ROBERTS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERYL FLETCHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristy Dunn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alicia Mason  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Stephens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demetrick Ballard  |  Overall Experience 
Rating:
5.0

Tish, was excellent! I came in thing our storage had been set-up and it wasn’t. Tish saved the day and I really appreciated her help!

Janice Priestley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Telisa Duckworth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAROLYN DULA-WILSON  |  Overall Experience 
Rating:
5.0

The customer service was beyond my expectations at the wrightsboro road location! Every interaction was absolutely professional and friendly. I would definitely recommend them to friends and family!! They deserve an award for the pleasant way they responded to not so pleasant customers.

christine sharlow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ABDULRAHMAN MUHAMMAD  |  Overall Experience 
Rating:
1.0

Staff terrible unskilled. Poor customer relations.

Robert King  |  Overall Experience 
Rating:
5.0

The staff was great!

CAROLYN DULA-WILSON  |  First Impressions 
Rating:
1.0

Employees just not friendly and willing to help me as a customer. Very unskilled employees overall.

Robert King  |  Overall Experience 
Rating:
4.0

The access hours listed on the reservation were different from actual access hours on-site. We do not like that we can only access the storage unit when the office is open. Otherwise it was a good experience.

Everett Martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilson Jean  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jimmie Gilchrist  |  Overall Experience 
Rating:
1.0

Staff displayed poor customer service skills and a very negative attitude.

Robert King  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Essence Tyson  |  Overall Experience 
Rating:
3.0

I have had several issues with the size of storage room not being available as I was told during the reservation process. Also drop off not always convenient.

Robert King  |  First Impressions 
Rating:
3.0

Whoever the guy is that runs the wrightsboro rd store in Augusta ga, is horrible. I called twice for an extension and he threatened me if I didn’t return the truck and refused to extend it. My wife called the 1800 number to get it extended. But he called and was threatening me on the 9/14 when I had reservations until 9/15 to return the truck or he would call the cops and report it stolen. All I was doing is trying to move. Because of his actions I definitely would never recommend U-Haul. Worst experience I’ve ever seen in my life.

JOSHUA MARTIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PARIS DAVIS  |  First Impressions 
Rating:
5.0

Sharon and her crew went above and beyond to help me with my storage issue. I would highly recommend them. They are efficient and very nice.

Jane Watson  |  First Impressions 
Rating:
5.0

Excellent place to store your belongings.

SAMANTHA SCHOFIELD  |  Overall Experience 
Rating:
4.0

Our unit was broken into one time but it was handled in a timely and professional manner by the staff. Never had any inconveniences while storing with this location. Thank you for your services!

ALEX KING  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Judy Miller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charlene Reinhardt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CEDRIC THOMAS  |  Overall Experience 
Rating:
5.0

Very professional, very helpful, very accommodating and overall very good experience!!

samantha pierre  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lashonda turner  |  Overall Experience 
Rating:
5.0

Amazing staff so thankful for them helping me.

CHERYL FLETCHER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Clayton  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jason Ferron  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Tennyson  |  First Impressions 
Rating:
4.0

During the summer I came by and the temperature in the building was almost 109 degrees

Juanita Jackson  |  Overall Experience 
Rating:
5.0

Thank you for help n professional attitude...merry christmas

TEENA WIGGINS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ELIEZER BADILLO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAMONICA BARNES  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alexis Colon  |  Overall Experience 
Rating:
4.0

I would have rated excellent except for access after 7:00 pm was not available. Otherwise, great service.

susie jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SABRINA MCLEOD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda schoenberger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roslyn Jones  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

YVETTE POLLOCK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

adrien feilds  |  Overall Experience 
Rating:
5.0

Miss Shannon, Owner of this place, was so helpful when she was to sole my issues with my moving, staff are very expert on expleain what are my alternatives, thanks

Eduardo Everett  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Russell Swanger  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carlos Simpson  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

YVETTE POLLOCK  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alica Best  |  Overall Experience 
Rating:
4.0

The supposed climate control thermostat was reading 98 degrees on Thursday

Juanita Jackson  |  First Impressions 
Rating:
5.0

I've been there a year, very helpful and friendly staff. I'll be back I'm sure. Thank you for being there when I needed you.

Clara Madison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rod Hollimon  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

KATHERINE BRIDGEFORD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter Egyinam  |  Overall Experience 
Rating:
5.0

The employee Robert at WRIGHTSBORO rd. In Augusta told me about the storage, the uhaul people on the phone did not

DENNIS MARSHBURN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter Egyinam  |  First Impressions 
Rating:
4.0

Only problem was the first unit I was shown had a broken lock.

JOHN LANE  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

McKenzie Coleman  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cheryl Frame  |  First Impressions 
Rating:
2.0

I will never use this facility again. After 10 years of trucks and storage i must say this was the worst experience ever. I will never use Uhaul again. Not only was the staff here rude and unprofessional especially the GM but the pbone reps were rude too. I never knew how rude they were because this was the first time i had an issue.

Mercedes Busbee  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kevin Mason  |  Overall Experience 
Rating:
1.0

I have used UHAUL probably 7 times and I've never had poor customer service until this time. It took 3 weeks to get a refund. When I asked for a supervisor (more than once) they said "there wasn't one". My unit was robbed and the employees acted unconcerned. I was told "Ok" and the police were called. She then said they'd meet me by the locker. That was it. I then walked to the unit. Poor, poor customer service. I won't use them again or recommend them to anyone!!!

Steven Murphy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gregory Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvette Wilder  |  First Impressions 
Rating:
5.0

Great service, location, and support. Hyman was always great when I need something and explained everything. All the other staff is great at this location.

Tony Diaz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony Diaz  |  First Impressions 
Rating:
3.0

The owner/manager was very helpful when he had the time and ability to provide assistance to customers. The other representatives, particularly the women at the desk, had bad attitudes, did not provide customer service in a timely fashion, and failed to address the needs of customers. This was my personal experience and the experience I observed other customers undergo. Additionally, the reps do not respond to the phone and often put customers on hold when they call in and never get back to them. I found this out when I called then saw this action when I went in store. Poor customer service is not worth the trip to this location.

Andrew Nikansan  |  Overall Experience 
Rating:
4.0

Great staff, not enough on certain days

ADAINE HILLMAN  |  Overall Experience 
Rating:
5.0

Brenda was very helpful, seems like a happy environment to work.

jannette quino  |  Overall Experience 
Rating:
3.0

Storage units were overpriced. When I rented the storage unit, I was not told gates closed at 5:00 pm and that I didn't have access. As a result, we were locked inside the gates for over 2 hours.

ROBERT ROGERS  |  Overall Experience 
Rating:
5.0

You may have more I don't know because I only had to deal with two employees Hymond and Thomas but these two guys are great at customer service and very friendly as well. Believe me coming from a sales manager for a fortune 500 company of many years you should be very proud to have these two gentleman represent your company. I also dealt with a lady on the phone who was very nice and a third gentleman the day I dropped of my rental and they were very pleasant.

Danny Campo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jannette quino  |  First Impressions 
Rating:
1.0

It was difficult to communicate with the staff at 3363 Wrightsboro Rd, Augusta, GA 30909 location. I was constantly threatened over the phone live and via voicemail and in person about how I was stealing the truck and the police were notified by the agent at the store, who is no longer working there. The person who arranged my rental before her convenient departure said her cell phone was turned off for weeks thus I could not inform her continuously. I also had sent an email but received no reply to that either. She misinformed me and my truck was taken back by the new staff without my knowledge. Now I have no possessions which were put into storage without my knowledge or my permission. I owe money for holding to the truck for too long while I have no personal property except the clothes on my back. A few days ago, I visited the store to find out what happened to the truck. The property that I parked the truck on and the police had no information. Sharon Gresham was allegedly not working that day but was giving instructions to her employee to relate to me. She was not willing to work with me yet I was told that if I told the store what was going on they could have helped. I called customer service and their reaction was the same. Everyone claimed it was not their choice but that UHAUL demanded it that it should be handled this way. I told the store staff everything from day 1 including where the truck was and that I was waiting to move into my unit but the complex I am moving into had an ownership change so it took longer than expected. The tenant in the unit I will move into was evicted and it added 30 additional days for the vacancy and a few weeks more for the repairs. I was accused of abandoning the truck but I did not do any such thing since my entire household was in it. It was a series of manipulative transactions which could have been prevented but nobody offered me any help and I will never recommend UHAUL to anyone.

Tina Shaw  |  First Impressions 
Rating:
3.0

Please email and send me my move out RECORD FOR MY ONLY STORAGE #202. THANKS FOR YOUR SERVICES.

grace Brisco  |  Overall Experience 
Rating:
4.0

The staff was knowledgeable about the equipment as it pertained to my loving needs.

charles porter  |  Overall Experience 
Rating:
5.0

Very helpful and knowledgeable

charles porter  |  First Impressions 
Rating:
5.0

Thanks

Hosea Hannon  |  Overall Experience 
Rating:
2.0

I will have to check my account. I was charged a service when I specifically stated I was not interested in receiving. When I called back, the gentleman stated he didn’t know why that figure appear

Hosea Hannon  |  First Impressions 
Rating:
2.0

I did not even get a contract for my storage facility nor a key. One lady was rude. They did not close out my account When I moved out and charged for an extra month

mark young  |  Overall Experience 
Rating:
3.0

Older storage facility. For the price, I expected the doors not to be damaged or rusty. The staff/mgr was not necessarily friendly or helpful when I asked questions.

Dana Schrum Helton  |  Overall Experience 
Rating:
1.0

Customers don't matter here, especially that hitch guy.

B Sohn  |  Overall Experience 
Rating:
4.0

No comments

MARVA TUTT  |  Overall Experience 
Rating:
4.0

Very friendly service. Clean storage units.

TIMOTHY CREMEENS  |  First Impressions 
Rating:
5.0

Brittany was Incredible! Personal Service and Perfect! She was working Solo for the days I needed my UBox dropped and picked up! Thank You Brittany !! She Deserves a Bonus!! Happy Holidays! Sue

sue tanner  |  Overall Experience 
Rating:
5.0

.

Quinton Burton  |  Reservation 
Rating:
4.0

Difficult to get in contact by phone, would always go to a remote location. Other then that everything was good.

JONATHAN R WETHERBEE  |  Overall Experience 
Rating:
4.0

Provided services beyond the call of duty by assisting me with storage lock.

cathy gilbert  |  Overall Experience 
Rating:
5.0

None

Selvina Wasson  |  Overall Experience 
Rating:
5.0

Great customer service

tasha bradley  |  Reservation 
Rating:
5.0

I had to change my reservation multiple times and they were very accommodating. Great service. I was also able to get my Ubox earlier than expected.

Alyssa Ip  |  Overall Experience 
Rating:
5.0

Helpful staff makes all the difference.

Timothy Kotsis  |  Overall Experience 
Rating:
3.0

Need to do a better job sealing outside units so dust and pollen don't cover everything in unit

DAVID GAINEY  |  Overall Experience 
Rating:
3.0

I rented from U-Haul for the past two years. I had no issues with break ins or damages regarding my belongings. Very busy location, only downfall that I disagree with is you cannot park lot.

TRACY LEE  |  Overall Experience 
No reviews have been submitted for this location.

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