My experience with U-Haul was the worst I've had in my adult life. I am absolutely fed up with the lack of communication from your U-Haul. I have been waiting patiently for a response, from the store's Asst. Manager to the President of the company, for the last 3 weeks but it seems like my messages are falling on deaf ears. Do they even care about your customers? I reached out to them with serious concerns and inquiries that deserve a timely response. Yet I was left in the dark, feeling completely disregarded and disrespected. Is this how U-Haul treats their customers? I expected better from a supposedly reputable company like U-Haul. The complete silence at every level was not only unprofessional but also downright saddening. Their negligence and lack of follow-up is truly disappointing beyond words. The level of rudeness from both the Manager (Noel) and Asst Manager (Britney) was beyond belief. If this is how you handle customer service, then count me out as a future client. U-Haul has lost my trust and respect through this blatant disregard for my time and concerns. U-Haul may have some great worker at this location, but the management is awful. If I could rate them lower than 1 star I would.
Moindria DCustomer Reviews for U-Haul Moving & Storage at Jimmy Carter
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was told to have access to the storage till 10pm, unfortunately it was not true, the initial rental was only for business hours, and was very inconvenient for me, as I had to take a day off from work in order to put my things in storage and return the rental truck before accruing late fees, I work from 5am-5pm, and I had no other choice but to loose a day from work in order to get this done
LUIS V | First ImpressionsLine was to long and short staff but employees were very kind
Vicky W | First ImpressionsStore assistant manager Brittany did an exceptional job. I look forward to working with her again in the future.
Nicole W | Overall ExperienceGreat, friendly, helpful. Dealt with a girl at the front desk pry 25 or 30, wish I knew her name! Super relaxed and made the experience less stressful. (She has greenish nails, kind of long?). Good access. Convenient location.
Devan S | First ImpressionsThe manager does not return phone calls and due to workers not reporting my phone calls , my storage unit was sold . Will never use this facility or refer
Lanitra S | Overall ExperienceMold growing in storage area black mold.... Damaged some of my items
David T | Overall ExperienceLying saying they sold my things for 50 and it was worth over 5,000 and still trying to come after me for Moët is crazy.. I thing they allowed an employee or family member to buy the items.
Ashley O | Overall ExperienceThe unit I was going to move into had feces all in the unit and a bed pan was on the floor
OHLEN B | First ImpressionsKeep up the good work!
Bobby W | Overall ExperienceI would love my account restored now that Mr. Maldonado has vacated the premises. I have called a written numerous emails with no response. Feel welcome to contact me at 404.552.1252. Sarah Greene
Sarah G | Overall ExperienceVery clean, easy to access. The whole staff crew from the manager down was super friendly and helpful even though we got there 20 mins before closing.
Sarah S | First ImpressionsThank you
Brandon B | First ImpressionsMy items were damaged in storage due to a leak. Because of the leak it created bugs and maggots inside some of my furniture, created mold on some of my very expensive shoes and clothing.
EBONEE P | Overall ExperienceWhe.n i pPick up uhaul was terrible truck was blovked and owner took more than a hour to arrive drop applicaton didnot work
Nataly J | First ImpressionsCommunication was lacking amongst some of the staff. It took me 3 attempts to cancel the unit well ahead of the next billing cycle.
Teresa P | Overall ExperienceFirst off anytime you try to call they almost never answer. Secondly the side door to the storage unit area would not close and was open to who ever wished to enter. Appears to be vandalized. Then there was a lot of trash leftover from people by the door like moldy mattresses and coaxial cables, cabinet. Lastly the unit was “air conditioned” I had a small unit on second floor and quite a few of my things were moldy. I don’t expect to use this facility again due to too many inconsistencies.
tony m | Overall ExperienceThe people were wonderful but the consistent issues with the people on the lots adjacent to the storage made it necessary to change storage operations I have always utilized uhaul do to need to switch somewhere was unexpected snd uncomfortable snd there was no security But the people who worked there were professional and more than helpful and kept their sense of humor even when the lines were long
MONICA F | Overall ExperienceKeep up the good work with great customer service.
Bobby W | First ImpressionsFree first month with trailer rental. Check in and check out only took a few minutes. Staff was polite and helpful. Thank You
John M | Overall ExperienceThe General Manager was very friendly and professional. The entire staff was amazing!!!
HERLITA J | First ImpressionsAll the staff were friendly and helpful. The storage facility is nice and well laid out. Thanks You
John M | First ImpressionsThis is amazing facilities but the units are very dirty however the workers are AMAZING
JOSE P | First ImpressionsDiane was wonderful!
Mary F | First ImpressionsVery convenient and clean
shinikka h | Overall Experiencecommunication with uhual was overall was not good. you can’t reach any of the employees in the store, then when you go into the store it’s usually only 1 person working which is not fair to them or the customers.
Quanece L | Overall ExperienceEverything was great at this location
Eugene I | Overall ExperienceOther then the phone answering system everything great but I could never get a hold of office unless I called 10x
Ashley V | Overall ExperienceStorage spaces 2 small
Johnny J | First ImpressionsGreat customer service
shinikka h | First ImpressionsI always have problems with uhaul! I made a reservation as usual. The rep was told I need to fit living room furniture in the unit. when I got there they said my reservation was for a 4 foot storage unit which is basically a closet. Previously I made a reservation in Laurel, md. For july2nd. When I got there they said the truck was in Washington DC. I drove there only to be sent to the heart of Baltimore. I ended up driving to 5 different locations before getting the truck then another location for the car tow dolly. Then when I got to the drop off location after driving 750miles that was attached to my drop off/storage location, I was told that I didn’t have a reservation for storage and could not drop off cause they don’t take one way trucks. I showed them the information but they said they couldn’t find it. When I left and went to a public storage and signed the papers I got a call from someone saying they “found” my reservation and to come back. Public storage was already closed so I couldn’t get my money back. This was after paying $150 in additional cost for the public storage that I didn’t even want. After calling and speaking to several reps I was told the drop off location in my records was correct so I went back. The lady said, “I don’t take one way trucks and equipment but I need it so I’ll take it!” So because she needed it was the only reason she accepted it. Such a disappointment cause I’ve spent well over1,200$ in the last month with uhaul only to have my furniture and other items spread all over Atlanta because people can’t perform their jobs properly. To say I was inconvenienced would be a drastic understatement. If I could rate 0 stars I would.
Valencia A | First ImpressionsRat feces all over my stuff/stains and some of my stuff was ate up. It is very unsanitary I have put in a claim to be refunded. This is ridiculous and the manager ain't worth nothing.
Jennifer S | Overall ExperienceBoth the ladies that waited on me and my husband we were very helpful and friendly
APRIL T | First ImpressionsExcellent says it all
Barbara K | First ImpressionsGreat I always use Uhaul. 🤩🤩🤩🤩🙏🙏🙏
Susie G | Overall ExperienceWhen I got my things, they were wet. The prices kept going up. It was horrible.
Loretta B | Overall ExperienceRobin was the BEST‼️
Constance H | First ImpressionsMy furniture was destroyed with mold and it rained in my unit ….
tambu s | Overall ExperienceGreat front check out clerks
Richard W | Overall ExperienceInternet uhaul not user friendly. Phone help none existing. Overall uhaul terrible.
Marc B | First ImpressionsCustomer service is great and friendly...as for storage units...I free there are out dated at this location..climate controlled units doesn't have an elevator for upstairs storage
TYRONE M | First ImpressionsNoel Marin, the store manager was very unprofessional. I ordered 7 U-Boxes from the Norcross location and booked some movers through U'Haul's refural program. Movers never showed! Noel have away my U-Boxes without notifying me. He claimed to have called; not true. Had to hire movers to load my stuff into their storage units, unload them and then load into my new house; cost me $4,000 extra! The storage units had holes in them! My stuff was soaked, mildew filled & full of rat turd!! STAY AWAY FROM U- HAUL IN NORCROSS, GA!!! Considering a law suit.
joselin a | Overall ExperienceMy only comment is about my last visit: I arrived and my presence was not acknowledged. None of the staff, but particularly one lady, could not even respond to me asking for assistance. I had to imagine they could not hear me, rather than the alternative. I feel I still would be dating there if I was not persistent in at least finding out how long was the wait, if any.
david o | Overall ExperienceI rented 7 U-Box's and reserved a moving company through U-Haul's referral system. The movers never showed up. So, the Manger, "Noel," from the Norcross location just gave my boxes away. No call, no warning at all!! He is an uncaring awful human being. I had to hustle to find same-day movers, which I did. But sine Noel gave away my boxes, I was screwed. Sherry Cox was amazing and was able to get us a storage unit. Sherry should be the manager!! ALL STAFF WAS GREAT accept for the Manager Noel! He was terrible.
joselin a | First ImpressionsThe only thing that I did not like About this experience is that I called customer service about the size storage unit and he assured me all of my belongings would fit in 1 unit and they did not. I ended up having to get 2 storage units. Now I have to hire help again to get everything back out and find a new storage place that can fit everything. I only have a 1 bedroom apartment.
christina c | First ImpressionsGood people. Nice attention
mauricio h | Overall ExperienceCustomer service was very very very excellent.
AMEENAH R | First ImpressionsDidn't realize that my storage unit didn't have a light. It was very dark inside unit the morning I moved in. I can't imagine having to retrieve something from my unit during the evening and not being able to see. Not so much accommodating.
Aleshia T | First ImpressionsStaff remembered me from previous experience. Very professional & helpful
MICHAEL P | First ImpressionsMy move in reservation was messed up by the agent. However the staff at this location did everything they possibly could to accommodate me.
CHANNING T | Overall ExperienceCustomer service Great
Patrice B | First ImpressionsThe staff was friendly and very helpful.
david o | First ImpressionsI would not refer anyone to this place they deliberately went into my storage stole my 2tvs, microwave and other materials.
Anita A | Overall ExperienceNice person help show storage box and easy .
charles b | First ImpressionsThe staff at the Jimmy Carter location went over and beyond, especially Ms. Sherry. She was very accommodating and comical.
Kerry B | First ImpressionsMrs. Sherry was amazing. She made me feel like she really cared about me situation. To me She went above the duty of her job to help me. You don’t find genuine people like her these days. I appreciate all she done for me.
LAKEATA W | First ImpressionsMs.Cherry was amazing, she helped me every step of the way. Starting from the time she took me phone call.♥️♥️♥️ I will definitely refer this location to friends and family.
JACQUELINE H | First ImpressionsI could never get into my unit because of the property manager having control issues. I reside out of town and when I would come back in town to retrieve merchandise from my unit, I could not gain access because she constantly changed my access code on the gate without notice. It got pretty expensive to have to stay a extra night on three separate occasions when I was trying to gain access after store hours, and wasn't given a adequate reason why I access code was changed on so many occasions.
Francias C | Overall ExperienceYou have an employee Her name is Pondra, that was forcing me to buy insurance on the storage, when I had previously talked to 2 different people that didn’t mentioned anything about an insurance, she said I had to purchase insurance since I was getting the first month “free” for he storage and then she got upset because I asked to talk to her manager Noel Marin. Also the unit I had previously “reserved” #1020 was an occupied unit and we found out until we got there. Then I had to comeback to the office to let them know. They took a long time to find out what unit was available because I told them I had seen unit 1018 empty and I wanted that one, but they said it wasn’t available (an empty unit). They didn’t give me that one. Then I finally leave the office with a different unit # and they didn’t give a new gate code, so I got lock out outside the gate because my previous gate code didn’t work anymore after they changed my storage unit and the truck was inside already the storage area.... well, I had to comeback to the office AGAIN and everybody was gone so, I had to chase them down to get them to fix my situation. So once inside your employee Pondra was very upset because it was past 7 pm and they were still dealing with “ME” but she didn’t want to help me with anything, she totally ignored my previous request for help when I was inside the office. She pretended that didn’t see me and pretended to be busy, even when I tried talking to her she will answer “hold on” and disappear and stay outside talking with people. Finally they figured out what to do with the gate code and made me choose a new code number, so this time I asked Somarion to walk with me to the gate and make sure I had it right. And while I was dealing with this whole situation Pondra was rude to my son, she asked him to move from in front of her because he (my son) wasn’t supposed to “see her counting the money”... note: he was sitting on the customer area, just waiting for me to finish and she was inside the employee side and she had the decency to ask him to move from there and she told him “he wasn’t supposed” to see her with the money YES just like that. It was a very frustrating experience that took almost 2 long hours to complete and get right. I was really upset!!! You need better and trained customer service in there!!!
DOLORES F | First ImpressionsSome people there were helpful but others were nasty!!!
MICHAEL D | Overall ExperienceThis location seems understaffed for the amount of business, however the staff on site are friendly and helpful. The facility is clean and well lit. I had some trouble with access to my indoor storage unit the last time I was there and had to wait for someone to help...I was told I was the first one to access the indoor units that day so my code wasn't opening the doors and they had to be opened by a manager, seems odd for a facility that is supposed to have 24 hour access.
eric l | First ImpressionsThe only complaint I have is after leaving I was told everything was good l learned my account was charged 32.00 I have no idea what this was for please contact me
Anthony E | First ImpressionsNever staffed properly causing wait times to 30 minutes
TEREASA W | Overall ExperienceI spent an hour on the phone being transferred to various departments to change drop off address. Per the general manager he couldn’t assist me with the phone call after he helped he was gone for the day. During what looked like a high traffic location at 11am. He could of been more helpful in the situation but he was rude. After dealing with him he left a bad taste in my mouth with Uhaul. I will use my free month with my UHAUL rental and move straight into a Public Storage. Units are “supposedly climate controlled” and dirty.
MARISOL N | First ImpressionsIt was the worse experience ever. Manager was not helpful at all. Took over 10 days to get refund. first truck didn't work, had to bring back and exchange. After making the people I hired wait over an hour which cost me more money. When I came again in two weeks store manager never answered any of my 6 calls Noel so I called another manager who helped me . My truck wasn't ready for my next rental and they said it would be 4 hours. Horrible time there Noel should learn how to treat customers. I would not recommend this place to anyone
Randall J | Overall ExperienceI received additional charges. There was a water leak in my unit that damaged half of yge items in my unit. I was not compensated for my losses. I could never reach anyone at the location by phone. Overall horrible experience! Will never store with uhaul again!
curtis b | Overall ExperienceTamara Fox and her coworkers were so kind and went above and beyond to help me. My vehicle was damaged caused by the Uhaul pick-up location in Grapevine Tx. Grapevine location did not place the tire rubber stoppers on the auto transport (services I paid them for) and the bottom of my vehicle was cracked and dragging on the ground preventing me from driving. The Norcross location, was very nice and helpful. I can appreciate customer service experiences like this. I am grateful to them.
Hina K | First ImpressionsU-haul has been the best place to do business with and would trade for nothing. Blessing
Gang B | Overall ExperienceThe staff their was excellent. My issue was the inconveince of being able to access my item. Many times we needed to get in their after the front office was closed and the self access was not availabl
Twanette M | Overall ExperienceNo comment
Tangela B | First ImpressionsMy storage and customer assistance are great.
Omoniyi M | Overall ExperienceStaff went above and beyond with assisting. Wonderful experience.
SHATIMA M | Overall ExperienceGreat
Raisa C | First ImpressionsGreat service...
Rebecca B | First ImpressionsVery good ciustomer service
Dianna F | First ImpressionsEmployees could not be more disinterested in their job. Stand-in manager at least made a concerted effort to be helpful.
Danielle S | First ImpressionsBill (district mgr)was extraordinarily helpful. I've had constant problems with my storage unit for YEARS; it got mixed up at some point with another 1 & never really got sorted out. He helped!
Catherine J | First ImpressionsMegan is a true G. She helped me out massively and made everything smooth.
Nate F | First ImpressionsMy storage unit was outdoors. There was water leakage in my unit and had mold on alot of my belongings. Also theres nails all over your property and nothing ever done about it.
Richard I | Overall ExperienceMoved out back in November of 2018, not March of 2019
Dolin W | Overall ExperienceNo comment
Felicia E | Overall ExperienceI appreciate the friendly,very Helpful accommodate me to get me what I need. Keep doing what you do I will recommend you to anyone
ameenah r | First ImpressionsThe whole process went as smooth as it could go. Everyone was quick and efficient when working with me. I reserved everything online and then paid in the store which is so beneficial!
Dolin W | ReservationUHAUL period staff is poorly trained. I spend more money then I was told. I would never request or recommend any to UHAUL.
Jaleesa W | Overall ExperienceThank yoi
Erika H | Overall ExperienceJessica was professional and helpful in our questions about the State as well as certain areas.
Tiffany P | ReservationSteve and the staff were all very professional and helpful.
Karen W | ReservationExcellent
Woohyeon C | Overall ExperienceI really appreciate the fantastic service the staff provided, and I will be sure to recommend them to anyone that can use their services.
Rebecca S | Overall ExperienceIt could have gone much better.They didnt have my truck at the place I made the reservation where my goods were. I had to locate the other place, get the truck and then get to my unit.
CHRISTINE B | Overall Experiencena
Dominique S | Overall Experience