Customer Reviews for U-Haul Moving & Storage Of Jasmine Lakes

2,947 reviews

10314-10340 US Hwy 19   Port Richey, FL 34668

(727) 233-8522

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(727) 233-8522

10314-10340 US Hwy 19
Port Richey, FL 34668

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The owner Tim T. Wasn’t very warm and friendly. The neighboring stores were. He didn’t give a discount.

Sharon Owens 
Rating:
5.0

Customer did not leave a comment.

James Ciotoli 
Rating:
5.0

Customer did not leave a comment.

Jim Ciotoli 
Rating:
5.0

Customer did not leave a comment.

David Van Mensel 
Rating:
5.0

Customer did not leave a comment.

Melissa Jones  |  First Impressions 
Rating:
4.0

very easy going rental

Anthony Bonacci 
Rating:
5.0

Customer did not leave a comment.

Matthew Meyer  |  Overall Experience 
Rating:
5.0

Managment has changed several times over the past few years yet consistently below average in my experience, however, the young lady that is in charge, Nicoleeee.. WOW! The fact She was multi-tasking flawlessly atop of assisting her team with guidance and solutions, Hooking up trailers, and dealing with a disgruntled customer and maintained a smile on her face. was definitely impressive Hopefully that positivity rubs off on some of the other employees !!

Heath greger 
Rating:
5.0

Customer did not leave a comment.

Jorge Posso 
Rating:
5.0

All the staff from both centers of pick up in FL and drop off in CT were great. Having worked in customer service myself for eight years in FL I was very impressed with the friendliness of all involved. Waiting in line for service was painless because it showed me how busy everyone was and was worth the weight. Everyone was professional, but put their own personality into the conversations which was very refreshing. It was almost like we were friends and not just some guy renting a truck and trailer for a national brand. Kudos to everyone I dealt with. They took off a lot of pressure from my large move and it was very much appreciated.

richard Sullivan 
Rating:
5.0

Customer did not leave a comment.

Mariah Gaul 
Rating:
5.0

Customer did not leave a comment.

Amy Crawford  |  Overall Experience 
Rating:
4.0

Nothing; ‘Dre and Amy were both excellent.

Monty Neal 
Rating:
5.0

Customer did not leave a comment.

Peter Steen 
Rating:
5.0

Customer did not leave a comment.

Armond Belanger 
Rating:
5.0

Customer did not leave a comment.

joseph osbahr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Russell 
Rating:
5.0

The staff were friendly and professional, and made sure I was getting the right equipment for what I was moving.

Christian Jacobsen 
Rating:
5.0

You guys were great.Easy rental and return. we rented the 12' trailer for the day and the price was very reasonable. Thank you U-Haul Moving & Storage Of Jasmine Lakes.

RAY GOFFIO 
Rating:
5.0

I went to U-Haul store today to see if I could find an odd dimension box for my plasma tv. Nicolee saw me walking around trying to figure out if I could combine 2 of these or 3 of those, would I be able to rig a box to protect my favorite tv 950 miles. She came over and asked if she could help me. I explained what I was trying to do and noticed I had written the dimensions of my tv on a piece of paper. She asked if she could take that paper and walked into the warehouse portion of that U-Haul store. Imagine my surprise when she came out and showed me a box that was almost a perfect fit for my tv!! I was thrilled! Talk about going the extra mile…she also helped me load it into my small hatchback car! Her positivity, professionalism and attentiveness was refreshing. Nicolee demonstrated U-Haul’s commitment to customer service and I deeply appreciate it! Because of her friendly and can-do attitude, I will check with U-Haul first to get what I need!

angel McDonald 
Rating:
5.0

Customer did not leave a comment.

Jack Gray 
Rating:
5.0

Customer did not leave a comment.

Matthew Berg 
Rating:
5.0

They were really helpful.

ELA NAVARRO-NUNEZ  |  Overall Experience 
Rating:
1.0

I called this facility 6 times since December to let them know I never used the unit. Myself and my emergency contact got harassed with letters through the mail for three months after each employee told me they would take care of it. I never once used the unit and was threatened repeatedly about questioning my stuff. It was a horrible experience.

MEGAN YOUNG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bredon Bernier 
Rating:
5.0

Excellent service. Timely and quick. Easy pick-up and even easier drop-off.

Mike Cook 
Rating:
5.0

Fast and friendly customer service. Completed installation in less than an hour.

William Alexander 
Rating:
5.0

We rented two different storage units and both times we were taken care of very well. Richard and Josh were helpful and friendly and enjoyed doing business with them.

Marjorie Stoops  |  Overall Experience 
Rating:
1.0

I reserved this truck a week in advance st the U-Haul just blocks from my house. U-Haul accepted the reservation. The day before pickup, U-Haul moved my pickup 28 miles north, to Port Richey. I complained immediately but Traffic would not adjust my pickup location. On the day of pickup, as I drove to the location 28 miles north, which took me over 45 minutes, and when I was literally 5 minutes from the Port Richey location, I received notification the U-Haul had AGAIN moved my pickup - south to Bradenton Florida. From my home in Clearwater, Bradenton is well over an hour away on an given day. On a Friday afternoon, it definitely would have taken me 90 minutes minimum. And now I was 45 minutes further north. So well over two MORE hours of travel time in heavy traffic. I went to thw Port Richey location and spoke to the team there. They were very helpful but had only one 20 foot truck available for my rental, but it was “obligated” to another reservation ( I heard that client’s call - he was coming from St Pete which is 90 minutes from Port Richey (but only 45 minutes from Bradenton - I think your Traffic masochists were playing games - they should have given the Port Richey truck to me and the Bradenton truck to him!!!) In the end, I stepped down to a 15 foot truck and made do. Now I need to rent another truck because U-Haul failed to honor my reservation. And I am over budget because I had to travel 28 miles out of my way. Why don’t you do a better job of traffic control??

Kevin Daleiden 
Rating:
5.0

Customer did not leave a comment.

Sydney Payne 
Rating:
5.0

Customer did not leave a comment.

Yazmine Diaz 
Rating:
5.0

Customer did not leave a comment.

LENETTE CLARK  |  Overall Experience 
Rating:
3.0

Made extra un approved charges

Jane Gilbert 
Rating:
5.0

Very professional staff. They were very knowledgeable about their fleet.

Sharon Sloan 
Rating:
5.0

Good

ENRIQUE SIMONS SOTO 
Rating:
5.0

Customer did not leave a comment.

Nicholas Mayton 
Rating:
5.0

Customer did not leave a comment.

Kelly Brunette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Spore 
Rating:
5.0

Customer did not leave a comment.

Dale Thompson 
Rating:
5.0

Convenient to have the truck rental and storage place in one location.

Tina Fisher  |  First Impressions 
Rating:
5.0

You repaired wrong wiring from another U-Haul and did a great job redoing their screw up. I brought in another car and you guys once again did a great job! Only place I go to get my cars wired with hitches.

Scott Holiga 
Rating:
5.0

Quick and easy!!

Donald Sweet 
Rating:
5.0

Customer did not leave a comment.

Michael Fenske 
Rating:
5.0

none

Tina Fisher 
Rating:
4.0

Had difficulty using UHaul app. Hangs frequently even with a solid internet connection. This is the third time I’ve rented. From UHaul and each time the app’s performance was unacceptable. This is a corporate complaint not a local franchise issue.

Greg McCall 
Rating:
5.0

Great service

KIM BENGRY 
Rating:
5.0

Customer did not leave a comment.

Howard Zeitlin 
Rating:
5.0

Excellent customer service and clean environment, wouldn't change anything

Rodney Plummer 
Rating:
2.0

I never was in contact with anyone at this location as IT WAS NOT OPEN!!

mary calmus 
Rating:
5.0

Sabrina is so efficient, friendly, and always so welcoming. Her customer service is a difference maker and is five star. I have dealt with her multiple times and since day one it's been nothing short of a pleasure.

Euan Mccreath 
Rating:
5.0

Customer did not leave a comment.

Don Young 
Rating:
5.0

Customer did not leave a comment.

Alyssa Jones 
Rating:
5.0

smiley face

Gordon Wittstock 
Rating:
4.0

Nothing

Michael Martin 
Rating:
5.0

We dropped it off after hours and we put the key in the slot thing and everything was right thank you

DENISE HANSON 
Rating:
5.0

Customer did not leave a comment.

KIM DANIELLO 
Rating:
4.0

employees were friendly and helpful , but all had problems with uhauls online system, each and every time. This added unnecessary time to complete contracts

ROGER FARRINGTON 
Rating:
5.0

Customer did not leave a comment.

Scott Ogden 
Rating:
5.0

Good work. Professional

David Parenton 
Rating:
5.0

Customer did not leave a comment.

David Lightburn 
Rating:
5.0

My experience was great. Staff was professional yet freindly and kind.

Lori Hill 
Rating:
5.0

Very good

ANGEL VILLANUEVA 
Rating:
5.0

Customer did not leave a comment.

Amy Crawford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ron Ross 
Rating:
5.0

Customer did not leave a comment.

Linda McCraney 
Rating:
4.0

Customer did not leave a comment.

linda moon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANGELA RATLIFF 
Rating:
4.0

Customer did not leave a comment.

Frank Tibensky 
Rating:
4.0

Customer did not leave a comment.

Steve Scerbo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paige Allen 
Rating:
5.0

Customer did not leave a comment.

Jeff Peterson 
Rating:
5.0

We were very pleased with all aspects of having all our household goods secured at your facility.

Ernest Blaise  |  Overall Experience 
Rating:
4.0

Passenger air bag was off and truck was in tow mode and I wasn't towing

gerald melilli 
Rating:
3.0

The truck seemed old to begin with. When turned off it wouldn’t turn back on had to call for help to get it turned on for them to give you steps to try. My 17 year old son almost fell because the handrail in the back was broken as well when he grabbed it to come down it came down and he almost busted his face until he caught himself. Not happy at all about it. Went to take it back and the manager seemed like she was medicated and gave me $20 off. I think I should have been compensated fully for the inconvenience and the fact my son had to catch himself from busting his face because of their equipment was not checked correctly or fixed. The truck did not start again had to have someone jump it just so I can return it and didn’t turn it off while pumping the gas because it would not turn on without a jump. Not happy with this truck or how they dealt with it.

Joselyn Marquez 
Rating:
5.0

Customer did not leave a comment.

RICHARD Barreto  |  Overall Experience 
Rating:
2.0

Manger never showed up left me and staff put in the cold for 45 min till somebody showed up put me way behind schedule the other staff had to pick up the slack and ther were very quick they should be in charge

Jeff Slutzky 
Rating:
5.0

Customer did not leave a comment.

Marjorie Roman 
Rating:
5.0

Keep up the excellent job

Edward Braun 
Rating:
5.0

Customer did not leave a comment.

Michelle Starr 
Rating:
5.0

Customer did not leave a comment.

James Henderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alberto Tellechea 
Rating:
5.0

My 4x8 trailer was clean as expected but unknown to myself and the Uhaul personnel did not know the hinge was bent and loose, in need of immediate attention. I was not charged for that problem, thankfully. A great location to rent from and they always seem to have plenty of trucks and trailers.

John Verstappen 
Rating:
5.0

Customer did not leave a comment.

Joe Colontonio 
Rating:
5.0

Customer did not leave a comment.

Jennifer Sweeney  |  Overall Experience 
Rating:
5.0

Everything was fine

BRUCE LAMBERT 
Rating:
5.0

Richard and Josh made our rental needs an easy process. The both were very polite and kind.

MARJORIE Stoops 
Rating:
5.0

Nicolee & Mike did right

Crystal Drummond 
Rating:
5.0

Customer did not leave a comment.

Deborah Patino 
Rating:
5.0

Customer did not leave a comment.

Zijad Aljic 
Rating:
1.0

Customer did not leave a comment.

Tim Clackson 
Rating:
5.0

Fast friendly knowledgable great thank you

Christina Caudill 
Rating:
5.0

Excellent customer service.

JACK MILLER 
Rating:
5.0

Customer did not leave a comment.

Gilbert Parrott 
Rating:
5.0

Customer did not leave a comment.

LISA RICHARDS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daisy Mendez 
Rating:
5.0

Great service and helpful employees. Install went quickly.

Timothy Norris 
Rating:
3.0

Customer did not leave a comment.

earl larsen 
Rating:
5.0

Customer did not leave a comment.

Jessica Malave- Roman 
Rating:
5.0

Gas prices

Mandy Crabb 
Rating:
3.0

Customer did not leave a comment.

David Kenderdine 
Rating:
5.0

Customer did not leave a comment.

Terry McKee 
Rating:
5.0

Thank you. You all made it easy and painless

Robin Behrend 
Rating:
5.0

Customer did not leave a comment.

Jack SUNDERMAN 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER RICE 
Rating:
5.0

Second time I've used U-Haul at Jasmine Lakes, excellent service.

Alfred Saenz 
Rating:
5.0

Customer did not leave a comment.

Michael Yelapi 
Rating:
5.0

Customer did not leave a comment.

Tom Guthrie 
Rating:
5.0

Customer did not leave a comment.

Miles Ferree 
Rating:
5.0

Customer did not leave a comment.

Jeannette diaz 
Rating:
4.0

Great facility

karamo rowe  |  Overall Experience 
Rating:
3.0

You could improve by having the right equipment that was ordered at time of reservation

Karen Lyons 
Rating:
5.0

Fast courteous service.

Wesley Segade 
Rating:
5.0

The install tech did an amazing job! He Went above and beyond with his customer service. I am so happy that I chose Uhaul and this location for my hitch install.

Keith Howard 
Rating:
5.0

Customer did not leave a comment.

Daniel Shirley 
Rating:
5.0

You are the best!

Frances Jones 
Rating:
5.0

Customer did not leave a comment.

Julie Crull  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deborah patino  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Denise Matz   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tomas Bobadilla 
Rating:
5.0

Customer did not leave a comment.

Tom Guthrie 
Rating:
4.0

Pricing

Mary Sabillena 
Rating:
5.0

Joshua always provides me with a first class, five star customer service experience!

Euan Mccreath 
Rating:
5.0

Customer did not leave a comment.

NICHOLE TWARYONAS  |  Overall Experience 
Rating:
5.0

Very easy to access friendly staff larger than expected but very well maintained and managed. Thank you for making our move to Florida easier.

Gene Blimline  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol Gilroy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Quatra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Meyer  |  First Impressions 
Rating:
1.0

For the last 3 years they gave neglected to repair the roof. Because of this my belongings were damaged. I didn't take the insurance provided and had no coverage. The problem is this after so long this issue becomes neglect and should have been taken care of. How do you ignore an issue like this and let it go for so long. I posted pic's of my belongings and the roof. I appreciate your understanding and willingness to meet me half way, but you didn't. I lost a lot because someone didn't take the buildings roof leak serious.

JUSTIN TAYLOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Daniels  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

laura haus  |  Overall Experience 
Rating:
4.0

Haven’t moved anything yet but will throughout the rest of this month.

RUSSELL JOHNSON  |  First Impressions 
Rating:
5.0

Very helpful and nice staff

Colleen O'brien  |  First Impressions 
Rating:
5.0

I had an amazing experience working with this staff! I had called around and received a deal, but did not realize it was a different location! With that being said, the general manager of this location honored the deal for me!! I was thrilled and will recommend this company to anyone looking for a storage unit! They have great prices.

MEGAN YOUNG  |  First Impressions 
Rating:
5.0

Always an easy process

Sabrina Singh  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kenneth Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bryan kenyon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherri Radimak  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Higgins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Horn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Whitney  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Barbarajo Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra wampler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARJORIE Stoops  |  Overall Experience 
Rating:
4.0

There could be more night lighting between the rows of 007 outside storage. It’s too dark to work at night to access storage, and it’s too hot to do it during the daytime.

MELVALINE JORDAN  |  Overall Experience 
Rating:
3.0

I never got my free lock that was the only problem I had other then that I would recommend U-haul to everyone.

Margarte Garel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel Cirasuolo  |  Online Move In 
Rating:
5.0

Staff was friendly and helpful

Sandra Whitney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frank spizuoco  |  Overall Experience 
Rating:
5.0

We had a very good experience at your facility. It was easy to make changes as we moved from large unit to smaller units. Gavce us quick refund after we moved out. Its the old service merchandise bui,ding. Its all nes inside and it a huge building. There are usually carts available also. We would definately come back if we need storage or a rental truck. Thank you, Luna & Rodney Smith

luna Macdonald-Smith  |  Overall Experience 
Rating:
5.0

The storage units were very clean and well lit. I dealt with many staff members and they were all cooperative and pleasant. U Haul is the place to use for storage. Thank you for everything.

Elaine Tolipani  |  Overall Experience 
Rating:
5.0

Great staff and friendly.

JEFFREY DURHAM  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph Underwood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hipolito Moreta  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angel Avila  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Kondrat  |  Overall Experience 
Rating:
4.0

Moving in was a little rough as the elevator was not working, I was a little concerned with the rodent bait box that was in my unit when I first opened it and I did read some of the reviews mentioning rodents, everything I am storing is in plastic except for some wooden furniture and I don't see any signs of activity when I go to my unit so I think they are doing all they can.

Roger Kleemichen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Davis  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ryan Foehr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE BUFFINGTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth casatelli  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Warren Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Hostnick  |  First Impressions 
Rating:
5.0

Very nice personal. Management should be very proud.

FRANCIS THOMPSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christopher stone  |  Overall Experience 
Rating:
4.0

This is a newer location of beautiful building awesome staff, well organized and well-maintained. I only have two complaints, one being the amount of transients that live in the area. There is a public bathroom in the front of the storage building when you enter and many times, I’ve seen transients and homeless, shower, and cleaning themselves in the bathroom, my other complaint is about the cat urine odor that was coming from several units near mine. I feel if the odor of the units being stored by a another tenant are so bad that it’s polluting the air in the entire building that tenants property should be asked to be removed.

Joseph Alfonso  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frankie Colantuono  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GABRIEL COLON  |  Overall Experience 
Rating:
4.0

Got lost returning to elevator a couple of times. Bigger brighter arrows on the floor and or more of them, showing the path back to the elevator. That's the only minor inconvenience I had, keep up the good work everyone.

Jon Castagna  |  Overall Experience 
Rating:
1.0

The U-Haul they gave me to moved smelled of cat urine and my stuff ended getting mold from there storage unit

Eian Goulet  |  Overall Experience 
Rating:
5.0

From the moment I had a UBox dropped to fill to the delivery at Jasmine Estates U haul the experience was exactly as sold. Their on line phone system might be a little undesirable but the physical U Haul storage bldg was great. Easy to unload my box, lots of carts to use. Unit overall was great!!

Juliana Spring  |  Overall Experience 
Rating:
5.0

The only thing I have a problem with is the double doors are locked and make it a challenge to move things in after hours our card should open those doors after hours to make it more convenient for your customers.

william russ  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jonathan Guess  |  Overall Experience 
Rating:
1.0

Elevator not working everything had to be brought up by stairs

Jefferey Reichard  |  Online Move In 
Rating:
5.0

It was a smooth transition. Joe’s customer service was superb, and he helped us out with every question we had and helped us out with the storage as well.

MYRA APONTE  |  First Impressions 
Rating:
5.0

Thanks for the great service. Your staff was always courteous and professional. This made our moving much easier.

STEVEN FRENCH  |  Overall Experience 
Rating:
4.0

The a/c in the storage facility wasn't cool. When we were moving stuff at night, we were sweating. Otherwise, it was a good location

James Danner  |  Overall Experience 
Rating:
5.0

The staff was very professional and patient. The young lady who helped me explained everything in detail

Elaine Tolipani  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marilyn Hare  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

omayra lara  |  Overall Experience 
Rating:
5.0

I would highly recommend my family or friends to this uhaul facility

Johnny Roman  |  Overall Experience 
Rating:
4.0

Please post the storage hours open on the wall next to the entrance sign in box Thanks.

James Whitehead  |  First Impressions 
Rating:
4.0

The website stated that a lock was in the locker, but I had to get one from an associate

James Danner  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eliana Talarico  |  First Impressions 
Rating:
5.0

Grat people they help us alote

Jonathan Guess  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Morrill  |  Overall Experience 
Rating:
3.0

One of our storage unit doors was damaged , probably was ran into with a cart and would not open. Saw this on one other unit also.

PATRICK MURPHY  |  Overall Experience 
Rating:
5.0

Always helpful

Matthew Ketchum  |  Online Move In 
Rating:
5.0

Keep up the good work

PATRICIA Calloway  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Sisenstein  |  Overall Experience 
Rating:
3.0

While you held my possessions securely for a few years I was really hurt by the lack of concern about leaks that caused damage to those things. Then the 1st thing when brought to your attention was "you don't have insurance" without knowing or checking, but when pressed about it you provided the information to contact the insurance company. Mind you also, you don't include any details on your monthly emails as to the contract or what one is paying for at the facility. So, going back to the original paperwork I did have insurance. So there is that thankfully but don't store anything on the second floor of the Jasmine Lakes U-Haul in Port Richey FL. Looking at the ceiling there are rust stains everywhere which indicates it leaks like a strainer.

daniel haskins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MIA MONTGOMERY  |  Overall Experience 
Rating:
4.0

I rented a unit that they gave me a map as soon as I went there realized it wouldn’t work for me. Then we searched a found another . I was a bid disturbed that anyone can enter the building where my unit is. Doesn’t feel very secure . A the alarm goes off so much. Everyone ignores it . So why have it

Margie Hastings  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Townsend  |  Overall Experience 
Rating:
5.0

Thank you

DANA WOLFORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad Drumm  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph Elacqua  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn Hare  |  First Impressions 
Rating:
5.0

Good job

Yinia Rodriguez  |  Overall Experience 
Rating:
4.0

Very clean and convenient. Would have liked more information on the alarm to cancel and have our code work correctly on the first day.

Jennifer Sweeney  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

John Higgins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN FEEMSTER  |  First Impressions 
Rating:
5.0

Excellent customer service!!

Tracy Speer  |  First Impressions 
Rating:
1.0

I called to get a 5x5 storage room, the call went to a call center and i was tentatively booked. NP. I showed up and was told there weren't any available on the first floor and I had to use a storage room on the second floor at $5 more. (it's air conditioned, I didn't need) but I had no option. My access card was not valid so I set off the alarm a couple of times. I could not stick around and have it validated because my RV arrived, I had to level it and start my journey back to Canada. I should not have to pay extra and will have to deal with it come Oct. The staff were kind and courteous.

david black  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April Fleurimond  |  Overall Experience 
Rating:
4.0

They had a few issues with the paperwork. They had my name and physical address wrong. Not a big deal but still odd.

Steena Connor  |  Overall Experience 
Rating:
3.0

I left my complaint with the person who closed out my unit

Tabitha Santiago  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ashley mobley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES PHILLIPS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Potter  |  Overall Experience 
Rating:
5.0

The staff is professional and the storage unit is very clean and very secure I feel safe knowing that my belongings are safe and secure I like the fact that everything is monitored and that they have alarms in case there's any breach of security.

jennifer Boyle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Briggs  |  Overall Experience 
Rating:
4.0

So, I set up everything online. Had everything ready to go. Went there learned the website was not correct and the website rented me a unit that was rented already. The gentleman in there worked hard to fix and correct this issue. The people at the office went above and beyond to fix this because the website messed stuff up. You are lucky to have these dedicated employees

Brandi Geoit  |  Online Move In 
Rating:
2.0

All though I had safety with my items at this uhaul location and had my belongings there for 2+ years, the staff at this location was rude, unprofessional and lied about debits to my wife's credit card without our authorization or signature. The reason is because they applied the reoccurring charges on their own. This is troublesome and illegal! I will not use them again and the recommendation to friends and family just won't happen! I asked how this happened after we were declined at the pharmacy for medication for a life threatening issue that needed a prescription that was extremely expensive but uhaul illegally charged our card without our knowledge. I made multiple complaints to corporate that are in the file and they did ABSOLUTELY NOTHING about it!! Uhaul had the opportunity to make this right with us and chose not to do so! We had to argue and threaten to call corporate to have the charges reversed even after they admitted that they had done this on their own and intentionally did it to take a payment when we never set up reoccurring payments. We weren't offered any discounts or apologies and were treated as though we were the ones that had done this illegal transaction. That is bad for business and unacceptable!! We will go elsewhere in the future for our storage needs! DON'T USE UHAUL!

david kennedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arayah Crumbley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Atherholt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christie hildreth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Louis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle Borchik  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERARD JAMESON  |  First Impressions 
Rating:
3.0

Everyone in the office was great EXCEPT the manager. If you are going to be in management and put your phone number on a card and on the bldg then you should be prepared to answer your phone. However, when I had an urgent matter he REFUSED to answer the phone calls or texts. I had to call UHaul directly to get assistance which turned into about a 2 day situation that could have been resolved in 30 minutes. He needs to receive management training and how a manager should behave.

Velena Ingram   |  Overall Experience 
Rating:
5.0

Clean and well lit facility. Will definitely recommend. I also rented 2 trucks from these guys. Office staff always very polite and helpful.

Monte Cashiola  |  Overall Experience 
Rating:
5.0

Very nice the People and good job

Yinia Rodriguez  |  First Impressions 
Rating:
4.0

I think that if a customer gets out of there unit on the 15 of the month they should get some of their money back

JOHN LANDGRAFF  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMOND LEIGH  |  First Impressions 
Rating:
5.0

When I first moved here from CA. U haul there were so out of touch with the human factor. Once I arrived here ,the Manager Jesse, assured me things were going to be ok, my U box's arrived in a timely manner, the people who unloaded were extremely professional. JESSE Management skills were spot on; making my U haul experience exceptionally great. I will be a repeat customer, and spread the word. Thank you.

Richard Aguirre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Allen  |  Overall Experience 
Rating:
5.0

No comments. Place met my needs and standards

Sean Lyons  |  Overall Experience 
Rating:
5.0

Had some water damage in my unit and the unit next to me as well. Will be filing a claim for said damages shortly😬 But apart from that, they are highly recommended as the best storage facility to utilize hands down 😁

Shannon Lertola  |  Overall Experience 
Rating:
5.0

I’ll tell you honestly, this storage facility and all the employees in it, including and especially Jesse, is one that would be an excellent example that all the other facilities would want to follow on all levels! I can’t thank them enough for all the assistance they provided since I’ve stepped foot in this facility back in 2019..

ellen natal-colon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danell Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joanne carroll  |  Overall Experience 
Rating:
5.0

Jesse Hurst is a great GM, Josh is extremely nice and very helpful, Andrew S. is awesome and Tracy the head storage lady is the best !! I would most definitely recommend this facility to everyone I know. As a former employee I loved my job there everyone I worked with. I give 10 star's ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

SUSAN WOODALL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Emken  |  Overall Experience 
Rating:
5.0

Wonderful staff

Kelly Brunette  |  First Impressions 
Rating:
5.0

Jesse, Andrew and the rest are extremely knowledgeable and capable. They can take care of all your needs.

HERBERT Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Isaac Pagan Vargas  |  Online Move In 
Rating:
5.0

The store has fantastic employees and an amazing manager Jesse has always been kind helpful and pleasant to work with we highly recommend this company and store for everyone's moving and storage needs !

jerome murray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian Longabardi  |  Overall Experience 
Rating:
5.0

Access hours were only until 10p.... thought it would be 24 hours since facility doesn't have a gate. Sometimes the hallway smelled of cat urine, not sure why but have seen a lady mopping and cleaning several times so may just be someone's storage unit.

stacy Stokes  |  Overall Experience 
Rating:
5.0

Your employees were all very courteous and super willing to help in any way. Thanks!!!!

rodney jeffries  |  Overall Experience 
Rating:
5.0

Very clean

Helen feagles  |  Overall Experience 
Rating:
4.0

I never had a problem there . The staff was most helpful , very nice I would only use the company from now on .

donna steele  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dennis minett  |  First Impressions 
Rating:
5.0

Very nice facility and friendly staff.

Diane Davison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet Magowan  |  Overall Experience 
Rating:
5.0

You guys will have my business all the time and I will tell everyone that needs a rental or a storage to go see Uhaul in Port Richey

Scott Ogden  |  Overall Experience 
Rating:
3.0

Issues with access to doors after office left. Couldn't get into unit from 7pm-9pm

CHEYENNE FOX  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica maldonado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Baron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce Krusa  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Furman piercy  |  Overall Experience 
Rating:
4.0

The rat trap was unexpected. A prior warning might have been a good idea. Glad steps are taken to handle the problem but would have been nice to have a warning. We

Steena Connor  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

marisol rodriguize  |  Overall Experience 
Rating:
5.0

It was a pleasure to deal with this U-Haul they were always pleasant always very knowledgeable and professional and I appreciate them very much for the 16 months I was with them they were excellent

Matthew Vest  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Burgos  |  Overall Experience 
Rating:
5.0

Super friendly and courteous as well! Made extra effort to help me get what I was in need of!

Sean Esaias  |  First Impressions 
Rating:
5.0

I was very stressed. I had to move from Madeira beach 55 plus community after being there 22 yrs. They understood I had custody of 2 grt grand kids. Yes I was stressed out. Everyone at this facility was amazing. So caring and patient with me. Andrew even came out to help me park correctly. I can't say enough nice things. I would recommend this facility to everyone. Good job guys

Linda Steiner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth casatelli  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber Benoit  |  First Impressions 
Rating:
4.0

Jesse was terrific to deal with, really helpful and lead us through what we needed to do to unload the truck into our storage facility. We were really impressed with the staff and the friendliness & cleanliness of the facility. Very pleased!

Donna Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Valentin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lesley kilbourne  |  First Impressions 
Rating:
5.0

Staff was helpful and friendly love the service

Sandra Patterson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kenyatte crosby  |  First Impressions 
Rating:
5.0

Best staff ever, clean facility & easy set ups/ account access & excellent customer service.

Katherine Turner  |  Overall Experience 
Rating:
5.0

Jesse and his crew are the best! I highly recommend U-Haul of Jasmine Lakes to anyone looking to move, between homes or arriving as new Floridians!

john jones  |  Overall Experience 
Rating:
4.0

People at facility were nice and helpful, however when I arrived the previous evening to unload my code would not work so I was unable to get in to the unit. When I called the number at the facility posted for help, I received a recorded message and no-one called me back.

Diane Davison  |  Online Move In 
Rating:
5.0

I would like to thank Jesse Hurst for his help when I needed it most. He went out of his way to accommodate me with my move, but also while going through a family crisis. I would recommend this facility to everyone. Thank you Jesse.

Patricia Jones  |  Overall Experience 
Rating:
4.0

Es una pena que mi esposo ya no está pues él hubiera mantenido por más tiempo y lo hubiera mantenido en mejor estado. Yo les agradezco mucho su ayuda muy profesional y servicial, Muchas gracias , Carmen Rivera

CARMEN RIVERA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy Read  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Lenard Newman jr  |  Overall Experience 
Rating:
5.0

Tried calling & even walked into facility without getting help (employeessaid no units available). Went online the next day & purchased a unit & did auto pay within 5 minutes.

Susan Montanez  |  Online Move In 
Rating:
5.0

Great staff and everything clean. Best uhall I ever been.

Antonio Augusto Medeiros de Carvalho  |  Overall Experience 
Rating:
5.0

Very good accommodations

Victor Vest  |  First Impressions 
Rating:
5.0

Employee who helped me was excellent..would only recommend because of his level of service!

Sergio franciamore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Fraser  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Scherer  |  First Impressions 
Rating:
5.0

My experience with the storage facility was excellent. Thank You!!

MYRA APPONTE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Chandler  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

nancy smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Velena Ingram   |  First Impressions 
Rating:
4.0

Jesse, Andrew and Josh were very helpful. Tell Andrew I missed my plane! No worries, just get another flight. Thanks to you all for helping so much during our move. The trucks, the boxes, the storage units. Thank you very much.

luna Macdonald-Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amatore De Sario  |  First Impressions 
Rating:
5.0

Friendly and professional service from all how worked that day. Thank you

Angela Sisenstein  |  First Impressions 
Rating:
3.0

Always hot in the facility. So much for climate control. People are friendly. But place is understaffed. Shouldnt have to wait in line for 45 mins becaise there is 1 person tbere on the weekend, soing everythimg, including going and inspecting units and trucks while there is a line of people waiting.

christopher holmes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RHONDA HECKLER  |  Overall Experience 
Rating:
1.0

Has reserved a unit and it was Not the size I reserved! Staff was directing me to other places, I had already called everywhere there was no large containers! So ended up in 2 small containers all the way in the back! I only ended up with those because I tod your staff I wasn’t leaving he better find something!! So for Convenience and service -5!

Gail Mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Falyn Daane  |  First Impressions 
Rating:
5.0

The only negative comment I have about the whole experience is that the code I was assigned didn't work. I went the next day and got issued a key card for access, but even that didn't take right away. So every time I open my unit, I set off the alarm. Today is day 3, so hopefully my code/card will work today.

Gregory Blackall  |  Online Move In 
Rating:
5.0

Simply the best! smiley face

GORDON WITTSTOCK  |  Overall Experience 
Rating:
5.0

The gentleman who helped me with setting up my unit was very kind and professional. He made sure to explain all the details I needed to know. The staff here is amazing and are willing to help by any means. Definitely recommend this location a lot! Thank you for the team that has helped me , it truly has been a pleasure doing business with this team!

samantha boltman  |  Overall Experience 
Rating:
2.0

I had the worst experience ever. I met with Jesse Hart, who was extremely helpful. I initially requested a 10'x15 unit weeks before my storage date. They were none when I went to get my key and sign the paperwork. I had to end up getting two units which were not even next to each other. Later that afternoon with a full truck of furniture, and 3 men that I was paying hourly to assist me move, I went back and met with Josh who showed me about the alarm system. Upon dragging 3 dollys of furniture up to the second floor, one of the units had a padlock already on it. I walked back over to the office and told Josh. He attempted to call his Manager, without any luck. He tried numerous times to reach the previous renter, again no luck. Meanwhile, the men were waiting with dollys full of furniture on the second floor,, and the other men had already unloaded the remainder.of the furniture off the truck and was waiting for the empty dolls to load up to take the furniture up to the second floor. I ended up having to reload all the furniture back on the truck and going to another location who still did not have the size unit I requested, but did have a little bigger unit than the one at Jasmine and Little Road. We were hot, frustrated, and wasted at least an hour waiting on Josh trying to accommodate us, to no avail. What should have been a fairly easy move, turned put to be a nightmare. I had to pay for the insurane for the unit a second time at the new facility as they did not refund it at the original location. I was made promises for an extra month free due to the difficulty I had experienced at the first location when renting the Uhaul truck. The young man Anthony at the second location where I ended up was extremely helpful and kind, but could not keep any promises that Jesse at the Jasmine location had promised earlier in the day when I went to sign the paperwork. I ended up having to pay the three men two additional hours because of the wasted time at the Jasmine location because they unloaded the truck, had to re load and wait around until a new unit was found at the new location on 19 and SR 52. Then drive over there and unload and move the furniture again for the second time. I spent frustrating hours trying to get everything sorted out. I will never use the Jasmine location, nor will I recommend it. You have a very, very unhappy customer.

Daphine McLean  |  First Impressions 
Rating:
5.0

Love the facility sadly no longer needed the unit.

Andrew Scherer  |  Overall Experience 
Rating:
5.0

River and Jesse are awesome to work with great staff supporting this facility I can’t thank them enough for being so helpful an professional

John Richardson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

olivia christel  |  Overall Experience 
Rating:
5.0

Jasmine Lakes U Haul has it all, including excellent customer service and support. The U-Haul web app is terrible and the corporate support staff (by phone) were less than helpful. Despite this, the end of my moving experience was made so much better by the Owner and his crew! I will definitely be recommending them!

john jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Idland  |  Overall Experience 
Rating:
5.0

I will recommend any one who need storage

MATTHEW JOSEPH  |  Overall Experience 
Rating:
5.0

Employee was new and still in training. He did an excellent job explaining the contract and helping me select the perfect size storage unit that I would need. He also showed me where the unit was and how to enter and leave the building using the key. He was very helpful. Service was excellent

Stephanie Phelps  |  First Impressions 
Rating:
5.0

Very friendly staff…great facility…

Tom Manglona  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patsy koby  |  Overall Experience 
Rating:
5.0

Loved how friendly and helpful the owner and staff are.

laurel zyvolski  |  First Impressions 
Rating:
5.0

Every employee I have dealt with is professional, friendly, helpful. They all have excellent attitudes. They are keepers!

CHERYLE BORDEN  |  First Impressions 
Rating:
5.0

Good place to do business

LUIS SANTIAGO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

samantha boltman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dwight Pennell  |  First Impressions 
Rating:
1.0

They didn’t have the truck I rented and didn’t wanna give me a truck at all and then I have a limit on time with the truck because they said it had to be back early in the morning I didn’t get everything that I needed moved because of access hours as well and I am not happy they didn’t have storage available after it let me make reservations online for truck and storage and the staff didn’t act like they even knew what they were doing and blamed uhaul for not having information correct about rentals

michelle Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Maye  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jenny Libby  |  Overall Experience 
Rating:
5.0

Clean and open. Friendly staff.

DAVID JOHN RODRIGUEZ  |  Overall Experience 
Rating:
4.0

The truck smelled so bad !! Very uncomfortable

HAYLEY KORNBLITH  |  First Impressions 
Rating:
5.0

Susan was the best, did a great job for me.

douglas roth  |  First Impressions 
Rating:
5.0

Jesse is so excellent to work with. Friendly, helpful and accommodating. He helped make our moving experience better by his assistance. The moving truck was very convenient as well and when we had to extend our rental, it was not an issue. When we still could not move into our new house yet, he helped get us set up with a storage unit that would accommodate our needs. You are doing an excellent job Jesse!

Lisa Honorat  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Prest  |  Overall Experience 
Rating:
1.0

I WILL NEVER AGAIN USE ANY UHAUL SERVICE! You cannot trust or believe in this company. BEWARE your belongings are NOT SAFE AND SECURE AS UHAUL ADVERTISES!

Sharon Smith  |  Overall Experience 
Rating:
5.0

I am very happy with the professionalism of staff and surroundings…

MYRA APPONTE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Morrison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith Pickard  |  Overall Experience 
Rating:
5.0

very nice people,thank you.

Felix Matos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeances Oppenheimer  |  Overall Experience 
Rating:
4.0

Good job. Thank you!

Vernon Burks  |  Online Move In 
Rating:
5.0

Very friendly team and clean facility! Thanks

cameron anschuetz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cody Rose  |  First Impressions 
Rating:
5.0

Great service thanks

SIMONE REID  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eva nazario  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deborah Tincher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesenia Solis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAVID JOHN RODRIGUEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Hager  |  First Impressions 
Rating:
5.0

It was a good experience

DOUGLAS NYLAND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nikki Rutman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA PEREZ  |  Overall Experience 
Rating:
5.0

Estoy muy satisfecha y contenta con mi experiencia todo este tiempo que tengo un espacio como cliente de es.uhaul.com..Muchas gracias.

iris del carmen uzcategui  |  First Impressions 
Rating:
5.0

This is the best storage facility I ever used I seen other facilities and they were not clean and had bugs and this is the best

Karla Perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZYKERIA JONES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeances Oppenheimer  |  First Impressions 
Rating:
5.0

Great place to rent trucks and store items you want to keep safe

Billy Smallwood  |  Overall Experience 
Rating:
5.0

Great professional staff, all went smoothly with no problem.

pedro rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lenora Rigney  |  Overall Experience 
Rating:
5.0

Great location, reasonable rates.

John Castillo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melissa record  |  Overall Experience 
Rating:
5.0

The person in charge was friendly very helpful and responds I will recommend this place to anybody Jesse is a real good man glad you have someone who cares about job

Jimmy Gonzalez  |  Overall Experience 
Rating:
5.0

Jesse and the team at the Jasmine Lakes location were fantastic.

JOSE GUTIERREZ JR  |  Overall Experience 
Rating:
1.0

I moved all of my Christmas stuff than there and the beginning of November and I had tons and tons of Christmas stuff which I moved out in November at the time that I made my payment and then when I went back to get the only thing left in there which was my plastic container of my personal photographs of family they told me I didn't pay and November and made me pay $250 just to get the container of my pictures out

Debbie McClelan  |  Overall Experience 
Rating:
5.0

Great facilities clean and well maintained I will return if ever needed to the jasmine and us 19 location

ann vanderbush  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sol Rodriguez  |  Overall Experience 
Rating:
5.0

Everyone who works here is top notch. smiley face

GORDON WITTSTOCK  |  First Impressions 
Rating:
4.0

Front desk gave me a map which was very helpful and took my to my unit.

Erica Campbell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

susan purvis green  |  First Impressions 
Rating:
5.0

JESSE HURST THE GENERAL MANAGER GAVE AMAZING SERVICE

RHONDA HECKLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christina Blevins  |  Overall Experience 
Rating:
2.0

It was all good until Jesse hurst was rude Thanks

Jessica Campbell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Ceresoli  |  Overall Experience 
Rating:
5.0

I especially appreciated the high-tech security features and the kind professionalism of the staff. 👍

karen belton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn Newman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank Bailey  |  Online Move In 
Rating:
5.0

Service was superb access excellent I would recommend them to friends and family any time 😎

JOHN Savageau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Shehan  |  First Impressions 
Rating:
5.0

I

LARRY HARRIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank Gaughen  |  First Impressions 
Rating:
5.0

Need 24 hour access

SABRINA MCGEE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deborah patino  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

stephen long  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis Lewis  |  First Impressions 
Rating:
2.0

Cause of a fire and my stuff got ruent and the people that restack my stuff broke more stuff

Scott McNeely  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis Harrel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN MURDOCK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary Kaspar  |  Overall Experience 
Rating:
5.0

My move in date was December 3 not November 30.

linda hollingshead  |  First Impressions 
Rating:
1.0

Ended up not taking the unit. Wanted garage style not a building Truck was in poor condition Did not have 1/4 tank of gas when I got it, but they insisted that I put in 5 gallons, when they claim I drove 24 miles. Which I definitely did not. Outrageous Will definitely stop using this outlet Never had that problem before.

BERT LEVINE  |  Overall Experience 
Rating:
5.0

I was really happy with the space they provided to share items you no longer wanted or needed also.

Karrie Hurley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FREDERICK OLSEN  |  Overall Experience 
Rating:
4.0

The storage facility was fine. The truck rental was terrible. The key ring was broken so the key fell off. I waited 3.5 hours for a locksmith. The windows were filthy from previous renters. Covid 19 you would think they would be clean. I asked to receive a call about the truck and nobody ever called. Wont rent a truck again.

Kimberly Kier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clista Young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy Klein  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA GROTHAUS  |  Overall Experience 
Rating:
5.0

Thank you to the staff

Kayla Martin  |  First Impressions 
Rating:
5.0

Everyone we dealt with was helpful and polite! Jesse went above n beyond to helpful during what was a difficult time for our family.

Mary Kaspar  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DENNIS NARZYNSKI  |  Overall Experience 
Rating:
4.0

Pest control could be improved. Also, humidity was not controlled well enough as a wood table in my storage had mold on it.

CATHERINE STEVENS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE MCCARTHY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Marlin  |  First Impressions 
Rating:
5.0

I have had negative experiences with U-Haul but this location was literally the best. Very helpful and knowledgeable staff and a wonderful facility. Highly recommend

Franklin Farago  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john hooper  |  Overall Experience 
Rating:
5.0

My situation was unique and complicated but the Jasmine U-Haul storage manager whose name is Jesse was so patient and helpful and trying to help me finally resolve my issues!

Melissa Nikola  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theodore Thomas  |  Overall Experience 
Rating:
5.0

Joshua was extremely helpful and kind.

karen dorris  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carolyn Newman  |  First Impressions 
Rating:
5.0

I will not use another storage facility other than this one. Staff is friendly and courteous the units are well-maintained and clean I would recommend this storage facility

deborah patino  |  Overall Experience 
Rating:
5.0

I greatly appreciated how courteous and thoughtful they were

Debbie McClelan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KERRY KENDALL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis Bucher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen Ward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra wampler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juanita Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN MURRAY  |  First Impressions 
Rating:
3.0

The truck smell like urine inside

Carolina Daniels  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

john $treeter  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

craig hinkle  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andy Liakopoulos  |  Overall Experience 
Rating:
5.0

We had a horrible experience at the Byron Center U-Box facility in Michigan. We had pretty much washed our hands of Uhaul and would never use them or recommend them ever again. Then we met Jesse at the Jasmine Lake location in New Port Richey, Florida and his staff, they've totally restored Uhauls reputation with us. I would recommend this location to anyone. Customer Service beyond excellent. Cleanliness WOW, outstanding. Even though we had a horrible time getting our stuff from Michigan to Florida, due to the Michigan location, we will however use Jasmine Lakes Uhaul for ALL of our storage and moving needs in the future. All the problems we had in Michigan Jesse addressed them even though it had nothing to do with his location and that shows corporate leadership skills. He never once blamed anyone he just made it right and apologized over and over again. Another thing we noticed was the respect the employees had for eachother and management, that is rare in today's society. Thank You Jesse, Kevin, and the Jasmine Lakes team for going above and beyond and restoring our faith in customer service. I hope every business we deal with down here in Florida is like this.

patrick ferreira  |  First Impressions 
Rating:
5.0

Absolutely love this store long term customer will travel only to do business here staff is amazing excellent customer service and go out of their way to help

rolanda hawkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Leonard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ezequiel Sanchez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Cahill  |  First Impressions 
Rating:
5.0

Great customer service!

Denice Lannon  |  First Impressions 
Rating:
4.0

. I wasn't told I needed to have locks and ended up having to buy some at a more expensive price on site and was not told I would be in 2 5x10 next to each other as opposed to a 1 unit 10x10

ANTHONY Witter  |  First Impressions 
Rating:
4.0

The reason that I didn't keep my unit was because the long distance from an outside access door. It was too inconvenient to tote my belongings that far. Arrangements should be made for another access door IMHO

tara vanteslaar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theodore Thomas  |  First Impressions 
Rating:
4.0

Need later access hours to units here in the sunshine state. 85 to 95 degree is hard to move about in with NO VENTILATION or Air flow.

david harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt Justice  |  Overall Experience 
Rating:
5.0

Staff was super health and friendly!

Brittany Miracolo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Riordan  |  Overall Experience 
Rating:
5.0

Very clean facility, Large elevator, many carts

edward turner  |  Overall Experience 
Rating:
5.0

Had no problems and staff was very helpful.

WANDA RAYMOND  |  First Impressions 
Rating:
1.0

Uhaul ripped me off, so no I would not recommend your storage facility to anyone!

Victoria Neck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHIE COREANO  |  First Impressions 
Rating:
5.0

My experience with getting my truck in pa was a complete mess. When I contacted your facility, from there, I was offered some help. Your facility is top notch. When I contacted the 800 number to drop off the truck, the lady knew you. You run a great facility. Thank you to the entire staff there.

Michael Oberholtzer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Wood  |  Overall Experience 
Rating:
5.0

We returned here and the nice man (sorry didn't get his name) helped us with our uhaul return.. which our pick up location was a negative 1... This man went above and beyond and fixed the pick up locations mistakes. THANKS Mr. GUY.

Julie Heishman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANA WOLFORD  |  First Impressions 
Rating:
1.0

I was treated with disrespected from you employee. He basically laughed in my face. Not professional, because the internet was down at the facility and we had to come back the next day to reserve our storage unit. He said that this wasn't true and it was true. Very shameful and the experience wasn't good, considering I Just drove half was across the states and had a brake down lost some of my stuff

alice kalinski  |  Overall Experience 
Rating:
5.0

Kristin was awesome thank you again for All your help

Nancy Klein  |  First Impressions 
Rating:
5.0

Very nice staff

david daugherty  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay Bader  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra wampler  |  First Impressions 
Rating:
5.0

The manager Jesse Hurst is a great face of the UHaul brand. Customer friendly and a pleasure to work with. He has a great staff behind him as well. They are the benchmark for other places to follow.

Joe Matta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isabella Velazquez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Meckal Rogers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Liz Scott  |  Overall Experience 
Rating:
5.0

Always very courteous. I had my belongings in there quite some time and never had a problem.

nicole womack  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GORDON WITTSTOCK  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jami Karakaris  |  Overall Experience 
Rating:
5.0

Extremely helpful and efficient.

Carrie Walters  |  First Impressions 
Rating:
5.0

The best employees ever. Really great experience . Thanks

Dwight Rose  |  Overall Experience 
Rating:
5.0

Great place for moving and storage needs

BILLY SMALLWOOD  |  First Impressions 
Rating:
1.0

Uhaul traffic changed our destination and we should not have anything in Weeki Wachee. We got a bill, I explained to them in was in error and they fixed it.

Daniel Fraser  |  Overall Experience 
Rating:
5.0

Good customer service; smooth professional move-in.

john hooper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent Zaffuto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRY HERNANDEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lee Carter  |  First Impressions 
Rating:
5.0

Hopefully they will get back to 24hr access for convenience

leslie king  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

inez ortiz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara James  |  First Impressions 
Rating:
5.0

Great people work at Jasmine location.

tod patrick burnley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tom Lozaw  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip Robinson  |  First Impressions 
Rating:
5.0

The cleaning lady that helped me was so patient and helpful. I am so proud of her for almost completing her BS degree. She will do well.

Theresa Hurst  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GREER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SENAD HADINOVIC  |  First Impressions 
Rating:
5.0

Clean and well maintained. Staff is very helpful. I will use them again.

Lance Lord  |  Overall Experience 
Rating:
5.0

Josh was very friendly and knowledgeable. Outstanding customer service. Took time to listen to our questions.

Liz Scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marty Flintnam  |  Overall Experience 
Rating:
5.0

So clean and very easy to get your stuff in and out. Would use again if needed!

Patricia Barnett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin mosser  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt Justice  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abdulwali Salaam  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Dandria  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

April SMITH  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Isabella Velazquez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sandra Wood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel Brock  |  Overall Experience 
Rating:
5.0

The GM went above and beyond!

Kelly spears  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Wills  |  Online Move In 
Rating:
5.0

Steven n Robbie were very friendly n packed my home efficiently. Very nice guys too. The only thing I saw damaged, was the film that covers one of my speakers. That will have to b replaced / repaired.

Ellen Moss  |  First Impressions 
Rating:
5.0

Jesse was awesome.. very helpful

Michael Welch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry White  |  Overall Experience 
Rating:
5.0

None. Ok

FREDERICK OLSEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUzette Dupree  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dirk Palmer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolanda Berry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberta Tyler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry White  |  First Impressions 
Rating:
5.0

They always worked with me cause pay periods didn't always fall on the date needed to pay. Very friendly staff and very helpful on anything I needed.

Mark Benson  |  Overall Experience 
Rating:
5.0

Clean facility,friendly helpful staff.reasonanle rates.

deborah patino  |  First Impressions 
Rating:
4.0

Some issues with getting the initial rental done, took nearly an hour. Thought all was good, did not put locks on that day as I did not have anything to cut open packages. Was busy with interviews all week, came Sat to put stuff in and we had been checked out and had to spend time again to do all the paperwork and rental again. Did not get an email or call asking if we had vacated or changed anything.

Tamela Rehse  |  First Impressions 
Rating:
5.0

I did enjoy everything’s there

Mathew Joseph  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila burnswick  |  Overall Experience 
Rating:
5.0

Gracious

DAN BORLOGLOU  |  Overall Experience 
Rating:
5.0

Jessie was awsome....

Arnoldo Fontanez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Watson  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

JOSEPH CONIGLIONE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Scott  |  Overall Experience 
Rating:
5.0

I am a friendly person and like the people I talk to to be friendly too. Nice smiles and very helpful to me. Thanks very much.

Sandra Patterson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn Young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Ghougassian  |  Overall Experience 
Rating:
5.0

No comment I was pleased with the service

CRISTOBAL VELASCO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAN BORLOGLOU  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Fitzwilliams  |  Overall Experience 
Rating:
5.0

It is the very friendly and helpful staff that made our experience so great

Cyndi Livingstone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY LOPEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Trombly  |  Overall Experience 
Rating:
5.0

The only recommendation...make sure storage area facilities are clean and stocked with toilet paper and paper towels please.

Jon Zatarain  |  Overall Experience 
Rating:
5.0

Very impressed, and in this time of need form me, having to move and not yet finding a place, 1st month free with van rental is a blessing, i really like how clean and secure facility is.

George Watson  |  First Impressions 
Rating:
1.0

In my experience, it seems like this place is run by liars, drunks, and con men. I can't trust them. I have done business with them a couple of times in the past, and tried to rent climate storage and a van from them yesterday. But they couldn't even handle this without screwing it all up and making me angry. NEVER AGAIN!

Ken Morrow  |  First Impressions 
Rating:
5.0

This is the best u-haul location in the area

Shannan Ross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE SWARM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTYN DICKS  |  First Impressions 
Rating:
5.0

This is the best u-haul facility in the area for all your moving needs.

Shannan Ross  |  First Impressions 
Rating:
5.0

Always a top notch experience

jason littlefield  |  First Impressions 
Rating:
5.0

Great experience, above and beyond what we expected. Jesse and Kristen were great

paul baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita Richmond  |  Overall Experience 
Rating:
5.0

Bathrooms in storage center need cleaning. However, I was there right at opening so they probably just needed cleaning from the night before. Otherwise facility was white glove clean.

Marilyn/Levi Parmerter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

walter cox  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES EYER  |  Overall Experience 
Rating:
5.0

Keep up the good work.

Harold Melendez  |  Overall Experience 
Rating:
5.0

If I ever need storage again - I will. Be back.

linda hollingshead  |  Overall Experience 
Rating:
5.0

I'd like to add Jesse and Kristine are amazing employees who go above and beyond for the community for those who use this store They are truly kind helpful and understanding . The company should be greatful to have them because all of the constumers whom appreciate all the effort and care they put into each day So many like myself will be repeat customers Thank you Sincerely Rolanda Hawkins

rolanda hawkins  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kathi detrow  |  Overall Experience 
Rating:
5.0

Great staff

Ronald Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharel wachob  |  Overall Experience 
Rating:
5.0

Very neat & friendly people..

tara HOLAHAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL COSTA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Hood  |  Overall Experience 
Rating:
5.0

Very nice people to work with. Outgoing and friendly.

Ronald Cefarelli  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sharel wachob  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES EYER  |  First Impressions 
Rating:
1.0

This was the worst experience with this company I ever experienced

Willie Crowley  |  Overall Experience 
Rating:
5.0

Best customer service you will find. I honestly have never seen this sort of hospitality ever before and I have worked in RESTAURANTS for 20 years. I don’t remember the site managers name but she is amazing. She fixed a mix-up that another location had when they gave me the wrong truck. She was amazing. Jesse, and the other two guys that work there were great too. I just can’t say enough about how happy I am with this location. I hope I don’t have to move anytime soon but if I do, I will be using Jasmine Lakes U-haul for all of it. I tip my hat to all of them.

Josh Gabbard  |  Overall Experience 
Rating:
5.0

Great experience

Ronald Cefarelli  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Boase  |  Overall Experience 
Rating:
5.0

Wished they would refund unused money for unused day.

arthur nostitz  |  Overall Experience 
Rating:
5.0

smiley face

Gordon Wittstock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley Bokelman  |  First Impressions 
Rating:
5.0

Friendly staff,clean facility,pleased with all services

deborah Patino  |  Overall Experience 
Rating:
4.0

Very Clean Well kept. Safe Owners very nice. Thank you for all your help👍👍

Jode Walsh  |  Overall Experience 
Rating:
1.0

Paid for 24 hour access the first day my card and information were wrong so i had to return to the store to get it fixed, which It wasn’t a problem because it is returning anyway because the guy gave me too much change As a manager and myself I want to do the right thing When I return to the storage facility thinking that my card was correct IT it was not upon waking up the manager because i was out front of the storage unit with my suv loaded up and a couch on my roof she told The customer service rep to not call her back and going back to bed ... needless to say i had to unpack what I already packed after working 12 hours ....

Alexis De Santo  |  Overall Experience 
Rating:
5.0

Moving is hard and stressful. The staff at this location was amazing and made pick up, drop off, getting supplies, and reserving a storage unit so easy. Thank you!!

Nikki Rutman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia Phegley  |  First Impressions 
Rating:
5.0

Always a fantastic experience. smiley face

Gordon Wittstock  |  First Impressions 
Rating:
5.0

Friendly and helpful staff; clean and secure facility.

Kenneth Walls  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WANDA RIVERA MARIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Hillman  |  Overall Experience 
Rating:
5.0

I didnt appreciate being forced to purchase insurance that a CHOICE one should make on their own. For that reason I doubt I would use Uhaul for storage again. What was there didn't need protection. But the facility is great.

Catherine Olinger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candace Blau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tasha DeBlasi  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John Quatra  |  First Impressions 
Rating:
4.0

Very accommodating staff.

Michele Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cyndi Livingstone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Walsh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvin Gouvia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Mclean  |  Overall Experience 
Rating:
5.0

Staff is very friendly.facility very clean.price is very affordable..

deborah Patino  |  First Impressions 
Rating:
5.0

staff was very friendly and walked us through the process of checking in and out of our storage unit. Thanks again.

Marty Flintnam  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherri Radimak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana Mascorro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dwight Rose  |  First Impressions 
Rating:
5.0

your mechanic was very good he helped me with my van as my side door was stuck and I could not get it shut. this man needs a raise in pay

Stephen Gildow  |  First Impressions 
Rating:
5.0

Friendly staff, very thorough. Facility was super clean!

Kenneth Walls  |  First Impressions 
Rating:
5.0

its a nice clean and secure storage facility

Robert Neal  |  Overall Experience 
Rating:
5.0

My experience was above my expectations. A very secure, dry, convenient facility. By far the best storage experience I've had, and I'll definitely use this place again!

Leon Scott  |  Overall Experience 
Rating:
5.0

Very friendly and professional, facility is very safe. The employees were very helpful and efficient. I would recommend this place to anyone

chris evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Kowalczyk  |  First Impressions 
Rating:
2.0

I have a below average score as I think it's a bad business practice to charge me for an entire month of storage even though I only was in there for two days and not offer a refund

Brian Potter  |  Overall Experience 
Rating:
5.0

Friendly , helpful, convenient, and easy access, what else could any one ask in a storage facility . Service, equipment and supplies, They have the best of that also .

gary pawloski  |  First Impressions 
Rating:
5.0

The staff was super helpful!

roxanna emerick  |  First Impressions 
Rating:
5.0

An awesome experience!!!!

ian beck  |  First Impressions 
Rating:
4.0

great, except, we were unloading a semitruck into 2storage units and everytime we tried to go through the door we had to scan the card at two different scanners, located 20 ft apart. doubling walking

colleen hull  |  First Impressions 
Rating:
5.0

Great facility

Sidney Beck  |  Overall Experience 
Rating:
5.0

Chose this location to reserve a truck and storage unit. Everyone was very professional and courteous. Store front and storage area was well organized and clean. Highly recommend this uhaul location.

Rowena Morgan  |  First Impressions 
Rating:
5.0

Easy but secure. The tour of building and explanation of entry progess was wonderful. Kristin made it all so easy.

RODNEY PATTERSON  |  First Impressions 
Rating:
5.0

Staff was very friendly n helpful

Robyn Rivera  |  First Impressions 
Rating:
5.0

Could use a bigger cart for wide furniture

troy Fetzer  |  Overall Experience 
Rating:
5.0

Employees very knowledgeable, personable, and explained all details as it pertained to their rental and storage. Excess to the unit very easy and accommodating. All employees very helpful.

Robert Kirk  |  Overall Experience 
Rating:
5.0

I worked with Kevin (the Manger) and Kristin and they were fantastic. All of the employees are Great!!!!!!

Anna Wells  |  First Impressions 
Rating:
5.0

Everyone was super friendly! Storage room was very spacious and everything was clean and very convenient with the carts. Overall a excellent experience!

Robert Hill  |  Online Move In 
Rating:
5.0

Very knowledgeable staff, and quick service!

regina decker  |  First Impressions 
Rating:
3.0

N/A

Michael Faulkner  |  Overall Experience 
Rating:
5.0

Gentlemen that helped me was super helpful and friendly!.

Claudia Fuentes  |  First Impressions 
Rating:
5.0

Customer Service Excellent! Equipment Condition Exceptional.

Robert Kirk  |  First Impressions 
Rating:
5.0

every thing was great and every one was very helpful

darlene gamache  |  Overall Experience 
Rating:
5.0

Great staff. Nice facility. Easy to get setup.

john mcCormack  |  First Impressions 
Rating:
5.0

very professional

GEORGE TUCKER  |  First Impressions 
Rating:
5.0

They have great customer service I would recommend them to anyone

darla houston  |  First Impressions 
Rating:
5.0

Good service.

Dale Parsons  |  First Impressions 
Rating:
4.0

great service

Robert Neal  |  First Impressions 
Rating:
5.0

Service was quick, with clear explanations and good follow up.

Linda Williams  |  First Impressions 
Rating:
3.0

I had a good overall experience. Moving is always a stressful adventure

Jenny Libby  |  First Impressions 
Rating:
2.0

I was very disappointed with your policy on no refunds or portions after I only used storage for 3 days. I have used your facility on numerous occasions and I have used your u-haul services.

Marc Schiele  |  Overall Experience 
Rating:
5.0

Great facility and staff.

AL KELLY  |  Overall Experience 
Rating:
5.0

The people there is very friendly and helpful. We worked with Jesse and was very informative and thorough ezplaining how things worked. We will definitely return for future needs.

Gary Drury  |  First Impressions 
Rating:
5.0

Staff was extremely friendly and helpful. Good folks.

Thomas Neveras  |  First Impressions 
Rating:
5.0

I will use your facilitys again. Thanks.

Wanda Emanuel  |  Overall Experience 
Rating:
5.0

Good value

TAMMY PLAKSTIS  |  Overall Experience 
Rating:
4.0

In the 30 years of moving furniture, I've never been forced to buy insurance on a unit...found that quite odd. Nobody answered call button when I was locking unit, so they could verify disc lock.??!!!

Dominick corigliano  |  First Impressions 
Rating:
3.0

Jessy is a great employee. He was very reassuring and made the moving experience as well as it could be.

Wanda Emanuel  |  First Impressions 
Rating:
5.0

Always received excellent service from the staff they always made sure everything was right. If the need arrives I will use this location

Jim Hart  |  Overall Experience 
Rating:
5.0

It was pretty easy to get the paperwork done and the storage unit is very nice.

Patricia Barnett  |  First Impressions 
Rating:
5.0

Awesome experience!

Gordon Wittstock  |  First Impressions 
Rating:
5.0

Jessie was awesome took his time and explained everything. Very friendly and helpful. You have a great employee in him please keep him around his aditude about the company is great.

anthony sattelmyer  |  First Impressions 
Rating:
5.0

The gentleman was extremely helpful and nice . . Great to see such customer Service.

cynthia ramirez  |  First Impressions 
Rating:
5.0

Staff was very courteous and accommodating!

shelly Mazzone  |  Overall Experience 
Rating:
5.0

sense of humor good

David justice  |  First Impressions 
Rating:
5.0

Good fast service and value.

TAMMY PLAKSTIS  |  First Impressions 
Rating:
5.0

Everyone was very helpful

Sidney Beck  |  First Impressions 
Rating:
5.0

excellent service

Richard Hillman  |  First Impressions 
Rating:
5.0

Excellent customer service

troy Fetzer  |  First Impressions 
Rating:
5.0

The staff was very informative courteous and polite excellent customer service I would recommend this company to all my friends and family thank you have a great day

Theresa Neitzel  |  First Impressions 
Rating:
5.0

Great staff

William earl summerlin  |  Overall Experience 
Rating:
5.0

All personnel very accommodating!

shelly Mazzone  |  First Impressions 
Rating:
5.0

Great costumer service and great prices

Erika Rodriguez  |  First Impressions 
Rating:
5.0

It was a great experience, he explained everything in a professional manner. Showed me the unit and all the securities that were available to me, which is important. I would absolutely recommend it.

patricia malfettone  |  First Impressions 
Rating:
5.0

Great service

AL KELLY  |  First Impressions 
Rating:
5.0

very polite and helpful thanks

darlene gamache  |  First Impressions 
Rating:
4.0

Excellent detail provided and took time to show and explain everything.

Steve Boretzky  |  First Impressions 
Rating:
5.0

These guys were awesome!

Andy Campbell  |  Overall Experience 
Rating:
5.0

Very well montaigne and the staff very good come through it and will tell everybody about it cuz they treat me good and we got a lot of fishing and a lot of skills

Fransisco Vega  |  Overall Experience 
Rating:
5.0

They did there job well and treated you with respect What more do you need.

Virgina Cruse  |  First Impressions 
Rating:
5.0

Don't like being forced to buy insurance but the staff and building are great. Insurance should be our choice

Catherine Olinger  |  First Impressions 
Rating:
5.0

Like the service and dedicated personal atencion to the customer !!!

Fransisco Vega  |  First Impressions 
Rating:
5.0

Great storage unit

Billiejean Laturno-riddle  |  First Impressions 
Rating:
5.0

Very clean and neat. Precise and to the point. Jesse was great help!

gilimaris rosario  |  First Impressions 
Rating:
5.0

Service was excellent answered all my questions showed the unit and security.

Jim Hart  |  First Impressions 
Rating:
5.0

Clean

KEVIN LETTS  |  First Impressions 
Rating:
3.0

Clean, easy, General Manager very transactional borderline rude. Other than the process as easy.

Bernadette Joseph  |  First Impressions 
Rating:
5.0

Great place

Rose Narvaez  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and that makes all the difference to me. Very clean.

Lu Anne Blake  |  First Impressions 
Rating:
5.0

Every thing was great, the facility is so easy to make the storage easy. Wish a lot of other places were like this A+

Annmarie Beavers  |  First Impressions 
Rating:
5.0

Nice experience

Tracey Ledesma  |  Overall Experience 
Rating:
4.0

Customer service was very good and knowledgeable with everything.

Luis Ramos  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful and I had a great experience! smiley face

Gordon Wittstock  |  Overall Experience 
Rating:
5.0

Kevin was a very nice man who helped me with everything. It was a pleasure to do business with him.

Susian steeves  |  First Impressions 
Rating:
5.0

As usual the staff was great would recommend highly

John Migliacco  |  Overall Experience 
Rating:
5.0

Thanks for everything you did for me and many others to help the move go easier. The staff was and the new building and huge parking area. Very highly recommend. Great Job every one. Keep it up!

Nadine Shepard  |  Overall Experience 
Rating:
5.0

A terrific experience. smiley face

Gordon Wittstock  |  First Impressions 
Rating:
5.0

Very personable and most professional. A great experience!

Tracey Ledesma  |  First Impressions 
Rating:
5.0

Other than the location of my unit, it was a great experience.

CATHERINE STEVENS  |  First Impressions 
Rating:
5.0

Wonderful place! Great customer service!

mara lynn BLACKARD  |  Overall Experience 
Rating:
5.0

great experience

lucille Laden  |  Overall Experience 
Rating:
5.0

New facility. Very helpful employees.

christohper youginer  |  First Impressions 
Rating:
5.0

Truck rental in Texas was not good at all but rentamof units at Jasmine Lake FL was AMAZING. Manager was super helpful. Team members were helpful! 1 day truck rental from Jasmine lakes was smooth

Janie Bennett  |  Overall Experience 
Rating:
5.0

The staff went above and beyond, happily, to assist me with my recent move. Thank you very much!

Lauren Montagne  |  Reservation 
Rating:
5.0

Staff made my rental so easy!

Rick Gallas  |  Overall Experience 
Rating:
5.0

I was very impressed with mgr and want to apologize for leaving behind some garbage I meant to dispose of so thank you for doing so very much

Madonna Williamson  |  Overall Experience 
Rating:
2.0

My furniture get mold.

Ismael Quinones  |  Overall Experience 
Rating:
5.0

Great job..

JOSEPH NEWMAN  |  Overall Experience 
No reviews have been submitted for this location.

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