The women who assigned our truck could barely speak english and was very hard to understand. There ws no going over the trucks contols.
Harry Frank
Customer Reviews for Northland Mobil
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The mobile app experience needs to guide and track better in first use, it was terrible I would have rather done the manual paper route. I screwed up, or the app did the firs part to get truck and i figured hand in key and go like in the past. Then learned of return process in app had to drive back and the truck was gone. Could not close out properly
Michael MillhouseEmployee didn't know details. Entered as 2 way, should've been one way. Told me I can return to local dealer but could not. I had to put another tank of gas in truck. Another tank of gas in my vehicle and a loss of 5 hrs. Of my day to return truck. I had to dish out another $75 out of my pocket because of the employees mistake
Patrick GoldenGreat support and service. Highly recommended! Attentive, friendly, and fast!
Kent MaichleOver charged me. I was charged double of what they said I would b charged uhaul is a big rip off
Julie weylandVery nice staff truck was clean and ran great!
Charles NodichHard to communicate with employee.
Curtis StuartI think it would valuable to have the truck inspected when it is returned. I understand why that would be difficult, though.
MARIE BurrnettEnsure when someone orders equipment like an appliance dolly, they actually have one you can rent. I needed an appliance dolly, put it in my order. Went to pick up the truck and there was an appliance dolly at the location, yet they couldn't rent it to me even though I ordered it because their system said it wasn't there. So overall I'm disappointed because that was something I really needed today and was a let down.
Andrew MattairPick up location change and was super inconvenient. The gas station that it was picked up from was not right. The place I asked to pick it up from was a legit location. The place that my pick up location was moved to was beyond inconvenient and the customer service person at this gas station was terrible. Everything that I filled out online magically disappeared so we had to waste time with this rude worker that had no clue what she was doing. I think it was terrible to do this to someone who is already stressed and on a time crunch.
Jessica Yankusdrop off went very well, no issues
David SwitallaI returned the truck before the deadline, but it didn’t get checked in until over 2 hours later, resulting in an additional day charge. I now have to wait for this to go through a dispute because the clerk at the gas station didn’t do her Job. I also returned the truck with more gas than I got it with, and was charged for gas for not returning it with proper gas level. Again, I now have to wait for this to go through dispute because the clerk clearly didn’t even check the gas level.
James LaneNothing everything was awesome
rana alahmediThe gas set up should be changed to a full tank and not to where ever. How can you fill a tank to where ever it was when you picked it up.
DEB PILZstore employee was very nice and explain everything to us. I will rent here again.
estella caputoHave enough staff to assist a UHaul customer without being interrupted by convenience store customers. Know the rental process so you can assist customers with the online rental process. Customers are just that. They should not have to do everything for the rental on their own. I would not return to this location for a rental.
roberta ludwikowskiFor a reserved truck, it still took 2 hours to complete the rental agreement. Had to ask for reserved blankets and dolley.
Karen Wyse