Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved the equipment at another location (Dillon) The website did not disclose that Dillon did not have trailers when I booked the reservation and Uhaul was unwilling to transport a trailer to the Dillon location forcing me to drive many miles round trip out of my way.
paul Scholz
Rating:
5.0
Great customer service! I love this UHaul!!
Diane Arnold
Rating:
5.0
Customer did not leave a comment.
David Stocking
|
Overall Experience
Rating:
5.0
Thank you for being there for us as we transition to moving into Montana!
Christopher White
|
Overall Experience
Rating:
5.0
Very positive experience, no issues.
Robert Omer
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brian Conran
Rating:
5.0
Customer did not leave a comment.
William Males
Rating:
5.0
Exceptional on both ends!
Jason Halvorsen
Rating:
5.0
Customer did not leave a comment.
Corey Theis
Rating:
5.0
Customer did not leave a comment.
tom peterson
Rating:
4.0
Customer did not leave a comment.
Mary Wagoner
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Brian Conran
Rating:
4.0
Always very helpful, and easy to work with!
Allen Patterson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kelsey Mcdonald
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dylan Snell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Craig Widner
Rating:
5.0
Great People to deal with!!!
Jake Beverage
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tim Kent
Rating:
4.0
Personnel are men of few words. They were friendly, but the addition of “follow me” would have been helpful.
Dale Lindsey
Rating:
5.0
Matt was fantastic! He got us taken care of quickly and efficiently. Very smooth process. Thank you Kim and Matt!!
Allen Cain
Rating:
5.0
Customer did not leave a comment.
linda cain
Rating:
4.0
Customer did not leave a comment.
Warren Werp
Rating:
4.0
Customer did not leave a comment.
Becky Kent
Rating:
4.0
Customer did not leave a comment.
Bob Crump
Rating:
4.0
Customer did not leave a comment.
Karen Pulliam
Rating:
4.0
Note that the pickup location is in a remote area; I was very happy to be able to pickup a trailer close by. Customer service was great.
Eric Johnson
Rating:
5.0
Clean and dry.
Gary Cowan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rodney Varner
Rating:
5.0
Matt us very helpful. Excellent customer service.
Diane Arnold
Rating:
5.0
Really great customer service. Could not have gone smoother.
Diane Arnold
Rating:
5.0
Matt is great to work with!!!
KENT EDWARD DUGHMAN
Rating:
4.0
Customer did not leave a comment.
Troy Martin
Rating:
3.0
Customer did not leave a comment.
Mark Womacks
Rating:
5.0
Facility #88 next to mine has a lock on it, but is not secured. I accidently tried opening it thinking I was opening mine, and the door began to open. Realizing it wasn't mine, a closed the door. You folks might want to let the renter of that stall he or she needs to secure their possessions. Thank you. For me everything was great. See you in may
Doug O'Connell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Dormer
|
Overall Experience
Rating:
5.0
Great experience. Thank you.
Carl Hampton
|
Overall Experience
Rating:
4.0
Called on way to unload trailer and was able to drop off quickly.
Kent Tilstra
Rating:
5.0
Customer did not leave a comment.
VIRGINIA PFAU
Rating:
5.0
Customer did not leave a comment.
Brien Gregg
|
Overall Experience
Rating:
5.0
Happy with rental
CORD THURSTON
Rating:
3.0
Could not find lock box to put key
Joe Theis
Rating:
5.0
Andy and his staff were really great. The facility itself was clean and secure. What really set them apart was customer service. Andy helped me on a Saturday afternoon to made sure I got the insurance I needed. He even went out to my unit and put on two round locks after our discussion about security. I live several hours away and could not easily complete that task myself. Many thanks to everyone at the Ice House!
Diane Arnold
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KENT EDWARD DUGHMAN
Rating:
5.0
Excellent place to store my goods for many years!
ANN GOLDTHWAIT
|
Overall Experience
Rating:
5.0
The guy was very nice and answered all my newbie questions. He sent me to a local hardware store because my ball hitch was assembled wrong and waited for me to come back. I didn't have any issues besides learning how to back a trailer on the fly. He got it secured to my car and there were no problems. Only suggestion is to let customers know their office is at the Ice House. I was very confused when I didn't see uhaul trailers when I got there.
AMY RETHER
Rating:
3.0
Customer did not leave a comment.
STEVEN MILLER
Rating:
5.0
Nothing!!!!!!
KENT EDWARD DUGHMAN
Rating:
5.0
Very accommodating and friendly staff!
Kyle James
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Louis Reynolds
Rating:
3.0
Customer did not leave a comment.
Clarissa Wente
Rating:
5.0
Customer did not leave a comment.
Cynthia Burns
Rating:
5.0
fantastic customer service.
RONALD TUCKER
Rating:
5.0
Customer did not leave a comment.
KENT EDWARD DUGHMAN
Rating:
5.0
Customer did not leave a comment.
KENT EDWARD DUGHMAN
Rating:
5.0
Great place
CHARLES CARROLL
|
Overall Experience
Rating:
5.0
The staff was awesome, couldn't get any better. I definitely recommend this facility. The staff and owner are very friendly, helpful and just plain great. Couldn't be more satisfied
Lois Bush
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOAN PHILLIPS
Rating:
4.0
Customer did not leave a comment.
Ralph Buscemi
Rating:
5.0
Customer did not leave a comment.
MARSHA GREEMORE
Rating:
3.0
Customer did not leave a comment.
Trina Wolf
Rating:
5.0
Customer did not leave a comment.
OLIN KEVIN LYONS
Rating:
5.0
Very friendly and helpful!
Sandee Bartkowski
Rating:
5.0
Customer did not leave a comment.
Richard Smith
Rating:
5.0
Just as perfect service as the pick up location.
James Fleming
Rating:
5.0
Customer did not leave a comment.
CHRISTIE MILLER
Rating:
5.0
Customer did not leave a comment.
Gordon Ash
Rating:
5.0
I was reserved for Butte Montana at Harts RV but while driving over from west Yakima wa. I received a call from U Haul center saying we have bad news ? I was told that the Trailer available was some 60 miles south of Butte . not only was it over a 100 mile round trip it was way out in the sticks and even my GPS had me in some very difficult situations finding the place ,down into farm dirt snow covered farm roads etc.. I never want to experience some thing like this again with out at the very lease a day or two or longer to prepare ,extra gas food etc.. it was way out in the wilderness few services in between . the guy was very nice who I did get the trailer from . it was your call center who after I reserved for Butte who called me while in transit. there was a full week to notify me WHY DID YOU WAIT TIL I WAS ON MY WAY That very same day ??????
RICK VELEZ
Rating:
5.0
Customer did not leave a comment.
Scott Lind
Rating:
5.0
Customer did not leave a comment.
Kenneth Raymond Forney
Rating:
5.0
Customer did not leave a comment.
Joan Phillips
Rating:
4.0
Customer did not leave a comment.
Timothy Wilcox
Rating:
4.0
Thanks Matt!
Jonathan Laurin
Rating:
5.0
Customer did not leave a comment.
Maria Helterline
Rating:
5.0
The service was exceptional, convenient, and very helpful. Thank you for making my move easier!
Richard Miller
Rating:
2.0
The drop off location is actually at a group of storage buildings located outside of Twin Bridges rather than the address in town that was on our paperwork. This required some extra driving around and frustration plus a phone call so we knew where to go. The address we were given on the papers was in reality an ice distribution facility. Very confusing!
terry baddley
Rating:
5.0
nothing everything was great
glen carpender
Rating:
5.0
Since 2012 I have used the UHaul location in Twin Bridges, MT on several occasions for both rental trucks and trailers. Each time the Uhaul equipment was clean and ready for use and the customer service from this location has been excellent. I will continue to be a UHaul customer from this location when I need this type of service in the future.
Rodney Varner
Rating:
5.0
Customer did not leave a comment.
Dwayne Knutzen
Rating:
5.0
Customer did not leave a comment.
Tom Mantha
Rating:
5.0
Customer did not leave a comment.
Jerry Stafford
Rating:
4.0
Customer did not leave a comment.
richard kinoshita
Rating:
3.0
I did not end up using this storage facility as it was too far away from my location.
Megan Taube
|
Reservation
Rating:
5.0
I have used this location to drop off Uhaul equipment on several occasions and always had a positive experience. Very helpful personnel.
Rodney Varner
Rating:
2.0
Our drop off location was changed to Twin Bridges from Three Forks, MT. There was no cell service to log out so it was a shot in the dark when we dropped the keys in the box that was next to the door. Only a small UHaul sticker was any indication that this was a UHaul location at all. When I tried to call UHAUL customer service there was no answer. The only reason we left the vehicle was because we knew the area and people well enough. Had that not been the case we would not have been comfortable at all dropping off the unit.
Laura Bookout
Rating:
3.0
Customer did not leave a comment.
Dwayne Knutzen
Rating:
5.0
Nothing. Everything worked out fine, and the local Uhaul person was very helpful.
David Doria
Rating:
5.0
Nicest folks I've ever dealt with. Very helpful and always answers the phone!
JD Love
Rating:
4.0
Twin Bridges was convenient. Staff was very helpful. Truck was getting old and had some minor issues. Overall a good experience.
Dave Schulz
Rating:
5.0
A really great experience all around
Robert Ball
Rating:
5.0
My biggest problem was that while.driving through Colorado from Colorado Springs to Cheyenne Wyoming the roads were cement and that stretch was horrible. For some reason the truck bounced so bad I could not get much past 40mph on that stretch making for a very long day. On regular asphalt it was ok. Did have one old large crock break. It was well over a hundred years old. Also the seal.around the window came.loose on the passenger side and flipped.around for the last.day of the trip. The people I worked with were great. But I will NEVER rent that size and model of uhaul truck.again and cannot.recommend it to friends.
Artie Rittimann
Rating:
4.0
Customer did not leave a comment.
Joyce Lang
Rating:
1.0
more training
alan mccaskill
Rating:
5.0
Customer did not leave a comment.
ERIC LARSEN
Rating:
3.0
Customer did not leave a comment.
Randall Biehl
Rating:
5.0
Customer did not leave a comment.
Jason Burkhart
Rating:
5.0
Customer did not leave a comment.
paul schroer
Rating:
4.0
Customer did not leave a comment.
larry baughn
Rating:
5.0
Absolutely wonderful and helpful in more ways than I can name Highly recommend!
Rating:
5.0
Excellent customer service
DAVID KRAUSE
Rating:
5.0
Customer did not leave a comment.
Michaela Hohman
Rating:
5.0
I rented a 4x8 enclosed UHaul trailer from Twin Bridges Mini Storage on Monday, 5/15/2017 to take to the Seattle, WA area to pick up an electric organ that I had purchased there. All went well and Matt was very helpful.
Jim Schwindt
Rating:
5.0
Was not provided a padlock
Marlina Wolford
Rating:
1.0
I was asked to drop it off 30 miles north of my destination because they didn't want this old trailer either. When I asked what I'd get for doing it, she offered me more miles and more days. That's ridiculous since I'm already where I needed to be. Want a customer to do you a favor, make it worth it. I left it in Twin Bridges where I made the original arrangements.
john lowery
Rating:
5.0
Very helpful and professional service
George Johnston
Rating:
5.0
Customer did not leave a comment.
Callie Mirsky
Rating:
5.0
Matt and Andy did a fantastic job and demonstrated world class professionalism. Despite being closed, they got me on the road. Very friendly!!
David Claypool
Rating:
3.0
Customer did not leave a comment.
Roy Parrett
Rating:
5.0
Customer did not leave a comment.
Jody Post
Rating:
3.0
Customer did not leave a comment.
DAVID HANSEN
Rating:
5.0
Customer did not leave a comment.
Nancy Beach
Rating:
3.0
Customer did not leave a comment.
AUSTIN JAMES
Rating:
3.0
Post a U-Haul sign out front.
BRIAN CONRAN
Rating:
5.0
Customer did not leave a comment.
CHRIS DOMARUS
Rating:
3.0
The transaction was professional and well executed. I'm a happy customer!
DEBRA MCNEILL
Rating:
5.0
Great job.
BRAD ALLHANDS
Rating:
5.0
I have done business with the folks at this location several times within the last 3 years and have always received excellent service. Thanks Andy and Matt.