Nothing to improve on the equiptment or the customer service. Great U haul business
Elaine D.
Customer Reviews for Turn Key Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Place was closed when turning in truck
Peggy R.I rented a uhaul box truck a 26ft for $137 total, then very next week same day same time I rented a 20ft truck and got charged over $200. I went back because of the good price, never again. I dont recommend them at all.
Chad K.Trevor, I think was his name, was a big help and very professional with my reservation. Thank you.
Chad K.Smooth drop off. No wait.
David P.Good service
Simon Z.Drive share drop off didn't know I was there to drop off at location U-Haul did not properly communicate with associate.
Jason M.Amazing company
samuel L.U-Hauls logistical/customer service needs to be updated on rental locations status. An alternate pick-up location that was provided to me had multiple complaints, for basically not providing service to customers, luckily I was previously aware of this issue and had insisted on a different pickup location. For the additional alternate pick-up location, the business name was correct, however the address provided to me was incorrect. U-Haul logistics, please look into this issue so that customer and especially those unfamiliar with the location is not wasting valuable time, and potentially picking up or dropping off late.
Michael S.Trevor is professional and friendly. He made the process run smoothly. He knows what he's doing!
Nancy R.There were candy wrappers and Cigarette buts under the seat.
Amanda H.We requested a furniture dolly but received an appliance dolly.
Paul B.The young lady who assisted me was extremely nice and had amazing customer service.
Valerie M.It smelled of cigarette smoke. It was terrible. The people were very nice and the location was great. It was just the smell.
Marvin B.Very friendly and helpful staff
Larry J.Washer fluid would have been nice. I appreciated that the oil was full when i checked it.
CHANNING G.Good customer service
Carol S.Great customer service! Very clean and well maintained equipment.
Tracy M.Super helpful employee that was very nice and polite. Nice location with no troubles.
Todd C.They really made my experience wonderful. I will definitely be using this location for all of my uhaul needs.
MEGAN H.The first location we went had a sign of trailers and trucks, but did not want to accept our tow dolly. We waited over 20 mins to have someone who actually worked there only to tell us no, not here. The employer left her daughter in charge who did not know what to do about returns. This location here said the exact same thing about not wanting to accept our tow dolly. Because they only accept trucks. It was inconvenient to drive around a town we just moved to searching for different uhaul locations to take our return. My contract did not specify a specific location for drop off and if it's a uhaul location I should be able to drop off my rental with no hassle. Lady finally saw the contract and accepted our tiw dolly in the end. She was not very nice about it.
ROXANA E.Staff were very polite and professional. This location was very convenient to my home, so I will use it again whenever I need a U-Haul truck.
JOHN C.After being scheduled to dropoff at a site on N Treadaway the checkout website suddenly decided to harm me by making me drive, again, all the way across Abilene unnecessarily adding 11 miles to my trip and stealing from me. You website operators NEED close supervision, especially those who were on duty Saturday night when I turned the truck in. This is NOT TRUSTWORTHY. Stealing from customers is very bad business.
Jack G.The truck was trashed the spare was in the bed and the inside was filthy
STEPHANY F.I didn't go outside so I can only rate outside and it was ok.
Tammy R.Truck was not swept out and there was damage on the truck that was not marked. I pointed it out to the guy and he stuck a sticker on two places but did not put one on the high up one on the sides. He told me “they really don't check for cosmetic stuffâ€. Now after I checked them in at Alvord, I have a $156.00 charge on my bill for damage/missing and I know nothing is missing and can only assume they are talking about the prior damage on the truck. All I get are answering machines when I call the uhaul number in Alvord.
CODY B.U-Haul came through for me in ways that I cannot write for me and my family in renting this truck. I cannot express enough gratitude for U-Haul service cleanliness and quickness of service at turnkey storage thank you from the bottom my heart for the lady on Saturday, May 16
Jamie M.Service and equipment were great! No complaints
Richard W.They are ver friendly service and I love the way helping me, Thanks
FRANCIS T.No improvement needed
Suzann R.Not the easiest to find even with being in the area for several years.
BRIAN P.Great to do business with.
MARIA G.Clean windows, winshield after truck is dropped off.
John S.Online reservations and check in is recommended!
Steve C.Agent very personable and helpful.
Alden W.I noticed there was 3 tire was bold. Specially front driver side was showing wire also.
Manish P.Couldn't of asked for a better experience!
Troy-Lyn L.This location was great! The people are very friendly and helpful. The interior of the truck wasn't clean, but it think that is because of the last person who rented it. I would go back to this location for any of my U-Haul needs.
Dakota B.Truck only had approx. 26,000 miles. Clean truck, nice ride, and no hassle on either the pick-up or drop off location. Good experience.
leonard V.it was ok. The online service wasn't working correctly at the time. But after a few days we finally got our return confirmation.
Sesilia B.They were friendly, efficient, and very helpful.
Janice M.I was happy except for the fact I was quoted $298 as the base rate on the phone and was charged $381 base rate. I was expecting more for gas insurance and tax, but not the extra 100 base rate and when I first called they had my pick up and drop off destinations reversed. I had to call to get this corrected also.
Karin N.Christy was very patient with me thanks!
Patrice C.This is my all time fav uhaul location. I choose my.truck based on what this location has bc it's the only one in town I use. So fast. We use them constantly for our home staging biz!
JOhn M.So very nice and helpful
Sheila Y.The ladies at this facility are awesome! Very professional and very friendly. I loved my over all experience with this facilty that I asked to be saved in their system for future business. Thank you ladies! @Turn Key Storage S 41st Abilene Tx
Linda V.