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Leonard J
Customer Reviews for Trusty Car Rental Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful and fast service
irek sI have used Trusty Car Rental multiple times and each time I have been happy with the service and the condition of the vehicles. The most recent rental was a new van. Clean, comfortable and a smooth ride.
ANDREW BThe issue I have is primarily with the online return process. I took pictures of the vehicle, parked and when I went to check out, then it required me to take more pictures and I couldnt upload the pictures I took. This created a huge hassle as I had already parked the vehicle in line and due to the very tight parking spots, it was near impossible to get any photos. Either the instructions need to be more clear about taking pictures of the vehicle and give instruction to take pictures prior to parking, or the parking location needs to be improved to accomodate the required pictures.
Ayse KI have used Trusty Car Rental multiple times. I have always been happy with the vehicles and the service. They will continue to get my business.
ANDREW BThe equipment was not as clean as the images showed
Antonio AConsidering some specific parking spot with Uhaul Sign in the parking lot, if applicable.
Masoud EService was quick and friendly. I would definitely go back again
Cesar HNa
Yi-min LIncredible service from the call to in person booking. Very easy to come pickup and drop-off with detailed explanations on the rental industry. I would Highly recommend this location. Thanks to Kenneth and his colleague.
STELLA GWe are late to the location, however the staff still helpful and willing to wait even we have some problem on driver licensee
Wai LGreat experience at this location. They even have after hours drop off. Amazing!
Sharmarke AThank you all for being Awesome!
Aaliyah CThey overcharged me with a fuel service. Take photos of pick up and return fuel if you do use them to cover yourself.
BRANDEN ENo commentsl
iftekhar sThe person who helped me was prompt, polite, and thorough. I would definitely return to this location for my moving needs.
Barry PJimmy was great. Explained everything in detail and never rushed us. Excellent location!
Thomas HPlz accept debit card
ishtiaq aNo improvements needed based on my experience. I was very happy with everything! I would definitely use this location again!
Dean WThe truck wasn’t maintained well. The right side mirror box was rotating by itself and I had hard time seeing blind spot and cars coming from right side. It wasn’t safe.
Shahin FGreat customer service at this location!
James CNot sure........everything was great!
dimitri aEverything was great.........I'm not tech savvy and the customer service line helped me return vehicle.....
dimitri aEverything went smoothly, staff was helpful
Daniel CThanks for been so helpful and easy going.
Samira AI had included pads in my order, but when I got the truck there was no pads there and even you charged me for the pads which were not available at all!! Really poor service. They did not provide the equipments I had asked which caused problems for me, in addition charged me for equipments not provided. I really want my money back for the inconvenience.
Mehrdad AVery nice guy help me a lot excellent customer service
ishtiaq aFront desk staff was great and patient and help me to check in/out. Thanks!
Hector SProcess was very smooth and everything was well explained. This was the first time I drove a truck, and uhaul gave me a hassle free first-time experience.
Gohulraj KWhen I arrived there were no trucks in the lot, fortunately the store front was open so I went and asked. I was told they were around back. Likely would have found them if it was closed but making trucks in the back would be good. Also the instructions indicated I should look on the front of the truck to confirm the unit/truck number (or whatever the number is called). I searched and searched till I finally gave up. Fortunately as I was going back to ask in the shop I looked on the back of the truck, on the top right above the door the unit number was displayed. Would be nice if the directions were accurate to speed the process and limit frustration. Overall self check in/out is great, these are just some ways to improve
Peter RInstructions on the website weren't overly clear when logging in. No clear CTA. Phoned an agent as there wasn't a drop box at the location. She told me continually there was one. When I finally realised that the 'are you ready?' link was to continue with our check-in process (needs to be a button, not just a link) it then explained that we had open the back of the van to get the key. It was a padlock on the van, NOT a drop box!!!! Would have been more helpful if the agent I spoke to had access to updated information for that location.
Ross CThe vehicle was stucked from ice and snow. It took me about 20 mins to move the vehicle from the parking log.
Yang LExcellent customer service
mohamod tThe vehicle was not ready to drive off. There was accumulated snow on the windscreen from few days ago as on the day of pickup and the day before there was no snowfall. It took almost 20 minutes to clean the snow and ice from the windscreen. It seemed like the vehicle was left untouched for few days.
Abishek NI'd like to point out that Trusty Car Rental was helpful and understanding. However "Take It & Go Moving & Supplies Inc 738 Sheppard Ave E Ste 205" was extremely unprofessional and I will also leave a negative review for them/uHaul. Thanks!
Matthew WRetrain toe rep that served us.
Georgia SHave longer hrs. Representative was great and helpful.
Maxine SThis is not the location I chose, u have changed it the night before I picked up. This location’s address is confused to pick up.
Terry WThe staff were very friendly and helpful, this is the best location I've ever dealt with.
Jesse HThere was no matress bags available to buy. Had to go to another location. I had a lot of problems entering the mileage as the decimal point was hard to figure out
MARTIND AGreat people in this location. Professional amd respectful. Thank you
Azizullah AManager Kenneth was extremely helpful. Easy process.
JAMES NI ordered an Appliance Dolly, and confirm with customer service twice before I picked up the truck but there is no Dolly in the truck when I picked it up. And when I call the customer service of U-Haul, it is a total waste of my time, and I have to carry the washer and dryer by my hand. Bad experience, bad service!!!!!!!!
Binghui L