Customer Reviews for Troy Storage
(U-Haul Neighborhood Dealer)

623 reviews

104 McDonald Dr   Troy, IL 62294

(618) 505-4317

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 8:30 am–3 pm
  • Sun: 8:30 am–2 pm

Services at this Location:

Contact Us

(618) 505-4317

104 McDonald Dr
Troy, IL 62294

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 8:30 am–3 pm
  • Sun: 8:30 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jerry Holloway 
Rating:
5.0

Customer did not leave a comment.

Jack Manion 
Rating:
5.0

Great customer service.

Bradley Lemke 
Rating:
5.0

I think the man that served me went above and beyond . I couldn't have been more satisfied with him .

Richard Marzuco 
Rating:
5.0

Nothing at the moment

Jose Arana 
Rating:
5.0

Great customer service

William Ferris 
Rating:
5.0

Customer did not leave a comment.

Kathleen Hancock 
Rating:
5.0

Customer did not leave a comment.

erkan serbest 
Rating:
5.0

Customer did not leave a comment.

William Beuth 
Rating:
4.0

Customer did not leave a comment.

Deborah Gunderson 
Rating:
3.0

n/a

Kaitlyn Hoon 
Rating:
5.0

Customer did not leave a comment.

RONALD JONES 
Rating:
5.0

Customer did not leave a comment.

Jack Manion 
Rating:
5.0

We haven’t received our deposit back yet

Cynthia Conklin 
Rating:
5.0

Best uhaul we have ever been to!

Mike Liska 
Rating:
5.0

Absolutely outstanding service. Quick and easy rental process. Clean equipment. Wonderful employees. I would definitely recommend to anyone.

Nicholas Gedris 
Rating:
5.0

Customer did not leave a comment.

Donald Morris 
Rating:
5.0

Customer did not leave a comment.

Stacey Straubinger 
Rating:
3.0

Customer did not leave a comment.

Tamyra Melton 
Rating:
5.0

We put too much gas in but other then that it was a great experience.

Heather Lotter 
Rating:
5.0

Customer did not leave a comment.

Wayne Estep 
Rating:
5.0

I rented a storage unit at the same place I returned my uhaul at. Very convenient. I arrived late unloaded the trailer and left the trailer there. I got an email the next morning telling me they had it checked in and everything was good. Thank you. Stressed and very tired from the trip this made it very easy. A+++

Ethelyn Buehler 
Rating:
5.0

Customer did not leave a comment.

David Brown 
Rating:
5.0

Customer did not leave a comment.

John Robertson 
Rating:
3.0

Frustrating trying to pick up after hours. Had reserved online. Thought I could just pick up, but ended up having to download the uhaul app, then going through all the same sign-up as I did online. Had to take pictures in the cold, dark night. Very frustrating. Especially since I've used this uhaul location a couple times before. When I dropped it off, I put the keys in the box and then when I went to checkout, it wanted pictures of everything from the inside. Again, kind of hard to take pictures and verify things when it's dark out. Very disappointed with the online experience, since I had already put in all the info online prior to pickup.

david coulby 
Rating:
4.0

Customer did not leave a comment.

Paul Turner 
Rating:
5.0

Customer did not leave a comment.

Lance Peterson 
Rating:
5.0

Customer did not leave a comment.

Nathan Nutter 
Rating:
3.0

My only interaction with the location was to drop off the 26' truck during after hours.

Amy Woods mullens 
Rating:
5.0

Customer did not leave a comment.

Deborah Johnson 
Rating:
5.0

Customer did not leave a comment.

Lance Peterson 
Rating:
5.0

Customer did not leave a comment.

Natalie Genco 
Rating:
5.0

Customer did not leave a comment.

Robin Kane 
Rating:
5.0

Checked in equipment for me in a timely manner, assisted me, very professional and courteous. Thank you Sharon M.

Sharon Matthews 
Rating:
5.0

Customer did not leave a comment.

william Ferris 
Rating:
5.0

We had a wonderful experience renting a trailer for our event. It was fast and easy to pick up and drop off the trailer. We will definitely rent their next year.

Jean K Sommer 
Rating:
4.0

Customer did not leave a comment.

Andy Whitley 
Rating:
5.0

It was easy to reserve and pick up from this location. The employee who helped me was friendly and helpful.

JULIE McAllister 
Rating:
5.0

Customer did not leave a comment.

Scott Englert 
Rating:
5.0

The gentleman that helped me was excellent

RANDALL GILLIAM 
Rating:
5.0

Knowledgeable staff, easy access, fast service

Don bean 
Rating:
3.0

Customer did not leave a comment.

Bradley Werths 
Rating:
5.0

very helpful young lady took care of our rental trailer

John Langdon 
Rating:
5.0

Customer did not leave a comment.

LeRoy Fryer 
Rating:
5.0

Customer did not leave a comment.

William Nagel 
Rating:
4.0

This was the single worst truck I've ever rented from UHaul. There were engine problems There were braking problems. The ride was horrible. When I called for help from the UHaul general line to get a replacement truck or anything, I was told that she couldn't do anything and that I should get roadside assistance to help. I waited on hold for almost forty minutes with no response. What a horrid experience.

ROBERT BOWEN 
Rating:
3.0

Again my location was inconveniently moved so “truck would be conveniently located for the next family”. When I asked about my convenience and going out of my way to return the truck I was told I would get additional mileage but I never did.

BARB ARCHAMBAULT 
Rating:
5.0

Customer did not leave a comment.

Mike Simpson 
Rating:
3.0

Customer did not leave a comment.

Monica King 
Rating:
4.0

The enclosed trailer I rented leaked. Thankfully whatci was hauling didn't care about being wet.

Andrew Kassing 
Rating:
5.0

The interior could have been a little cleaner but otherwise everything was great.

PATRICK BONO 
Rating:
5.0

Customer did not leave a comment.

toni baldwin-dufour 
Rating:
5.0

No complaints

Clinton Walker 
Rating:
5.0

Customer did not leave a comment.

JOSEPH HART 
Rating:
5.0

Associate was most helpful and a delight to work with.

Carolyn Herring 
Rating:
5.0

Customer did not leave a comment.

Dana Clemons 
Rating:
4.0

Nothing service was outstanding! The young man could not of been more efficient. Usually to not respond to these reviews. Don’t like to be negative. He was all first class not seen that kind of service in 10 years. Keep a hold of him he will make you some money thanks Lee

INA MILLER 
Rating:
5.0

Customer did not leave a comment.

Brette Dorris 
Rating:
5.0

great thank you

kevin blackburn 
Rating:
5.0

She was very helpful and thorough. No issues at pickup or drop off.

SUSAN GRANT 
Rating:
5.0

Customer did not leave a comment.

Scott Wade 
Rating:
5.0

Customer did not leave a comment.

Monique Borders 
Rating:
5.0

Check in and check out was super easy plus The representative in the office was very friendly and helpful. He even hooked up the trailer for us. Great customer service! Thank you!

Elizabeth Rasmussen 
Rating:
5.0

Great service

Ernest Kierbach 
Rating:
5.0

Niki checked me in. Very professional and customer friendly 👍. 5 Star's. Thank you. Michael Canham

Michael Canham 
Rating:
5.0

Customer did not leave a comment.

Alliecia Hart 
Rating:
3.0

Customer did not leave a comment.

Jim Kosterdt 
Rating:
5.0

Customer did not leave a comment.

Patrick Barnes 
Rating:
5.0

No suggestions. We were pleased with our rental experience. Thank you.

James Mesenbrink 
Rating:
5.0

Customer did not leave a comment.

DANIEL SCHNEFKE 
Rating:
5.0

Jason was helpful and friendly

Patricia Gallo-Timmons 
Rating:
5.0

Customer did not leave a comment.

Benjamin Fang 
Rating:
3.0

n/a

Daniel Skerston 
Rating:
4.0

Customer did not leave a comment.

David Goodhue 
Rating:
5.0

Customer did not leave a comment.

Thomas Lillard 
Rating:
5.0

Customer did not leave a comment.

Robert Elovitz 
Rating:
4.0

Customer did not leave a comment.

GUY PROFFER 
Rating:
5.0

Customer did not leave a comment.

Michael Sonderegger 
Rating:
5.0

Customer did not leave a comment.

Lori Bradshaw 
Rating:
5.0

Customer did not leave a comment.

kevin diser 
Rating:
5.0

Customer did not leave a comment.

Mohamed Omran 
Rating:
5.0

Customer did not leave a comment.

Michael Sax 
Rating:
5.0

Customer did not leave a comment.

Samuel Signorino 
Rating:
5.0

No complaints. Service was above average. Highly recommend the movers we had

Timothy Rosenthal 
Rating:
5.0

Customer did not leave a comment.

Nadine Risman 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY BIGGS 
Rating:
5.0

Personnel were very helpful and friendly at both locations.

Billie Black 
Rating:
5.0

Customer did not leave a comment.

NOLBERTO BARRUETA ALVARADO 
Rating:
5.0

Customer did not leave a comment.

Christine Miller 
Rating:
5.0

I used the app to pick the truck. It was very redundant with information already provided in the app at reservation. I expected to just show up and get the truck. But spent 15 minutes just completing information.

Frederick Goforth 
Rating:
5.0

Customer did not leave a comment.

Timothy Maas 
Rating:
5.0

Customer did not leave a comment.

Mike Conard 
Rating:
1.0

Customer did not leave a comment.

Adam Sampson 
Rating:
5.0

The process of renting this UHaul trailer was very pleasant, efficient and well organized. I would not hesitate to use this business again.

Stacey Flowers 
Rating:
4.0

Customer did not leave a comment.

Simon Griffin 
Rating:
5.0

Customer did not leave a comment.

Tracy DeRossett 
Rating:
5.0

Customer did not leave a comment.

James Morrisey 
Rating:
5.0

Customer did not leave a comment.

Shannon Wolf 
Rating:
5.0

Customer did not leave a comment.

Shahzada Durrani 
Rating:
5.0

Customer did not leave a comment.

David Webb 
No reviews have been submitted for this location.

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