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Anthony L
Customer Reviews for Tripp Oil LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful and kind couple. I would highly recommend renting from this location!
Carla JA little expensive, but overall a great experience.
Joe AVehicle was ready to go and performed without any issues.
Steve CHighly recommend to have batteries checked before having them reserved for use.
Sara VGreat business owners that were very accommodating and helpful. I very much enjoyed my rental experience.
Nicole Bfantastic customer service... love this place
darrell dI called to confirm after hours drop off. The lady on the line was really nice and was helpful.
Jeff BDriving the truck was so loud and rattling, just rattletrap. Drive a truck up from Arizona a few years ago, and if it had been this truck I’d have gone insane … People at this location are GREAT!!
Natalie SDawn was very kind and helpful with service before and after the rental. We will definitely be using this location for future rental needs.
Gary MExtremely nice at drop off
Darrel rKeep them updated when rental status changes.
Anne PRemote pickup and dropoff was stressful and difficult, which was quite possibly due to the app more than the location. We had to wander back and forth between the equipment and a nearby location where the app would finally connect and function. My cell reception was excellent, but there were several points in the process where the app would not allow me to proceed. I had spoken to the owner when the reservation was being made. She assured me that if there were problems, I should call her cell number. When there WERE problems, I did just that, twice. There was no answer either time. I left a voicemail both times but she never did return my call.
DEAN LThe initial scheduling was a little tuff but smoothe sailing from there!
Cindy NVery accommodating and always first class service
Peter SFraudulently charged for fuel after returning the vehicle with a full tank
Cooper BThey went above and beyond to help me and took my calls after hours. Thanks to the Faribault staff, my experience was great.
Connie LHard to find. Was closed due to weekend, which is fine. Only found cause familiar in the area.
Eric HGreat service.
Rhonda MI dropped the truck off after hours and used the drop box.
Sandra JFriendly staff! Plus picking up the truck was quick and easy.
Heather PTripp Oil staff is very helpful.
Sheri SWent out of my way to put 8 bucks in the tank for the like 7 miles I drove and had it above 3/4 and they said I diddnt and charged 10$ ontop of the 8 I put in. What an inconvenience when I'm incredibly broke from spending all my money on moving. Yikes.
Adam RThe folks running the store were extremely helpful. I highly recommend Tripp Oil for your U-Haul needs.
Sheri SWe dropped the trailer off after hours but I had called ahead to discuss the trailer wiring and they were very helpful made me feel better about the situation. I’ve used U-haul in the past and I’m sure I will again it’s just unfortunate that this happened this time.
Tammy AAlways enjoy renting from you guys. You are real people!!
john CEverything was ready to go when we drove up. People were very friendly and helpful in getting paperwork done and on the road. Thank you would use them again, but we are now home and a long way away.
William WFriendly customer service.
Nicole Ldrop off was clear and smooth
Andrew BAmazing owners, had some big issues during my move and they were very amenable. Made everything so much less stressful
Joshua DEasy peasy. Thanks for your help.
john CThese people are the best!! They are very professional, and yet extremely friendly to everyone. A FANTASTIC store to rent from. They are very understanding and will do what's RIGHT to help you!!
Gregory Brental vehicle was filthy, with used cigarettes, ashes and burnt paper, as well as used condoms. I have already been in contact with corporate uhaul and they are helping me with the issue.
CALIE GVery helpful.
Nina ENothing. Always accommodating and very friendly! Wouldn't use anybody else.
DEBORAH SHave the equipment at the designated location that was agreed to upon online rental. Had to drive out of the way for pick up. Then the truck only had 1/4 full tank. Truck also had large “snow cap” on top and was told that “it will blow off when it gets driven”. This is very dangerous and could have caused an accident. Not impressed
Jonathan KThey are very friendly and helped me get on the road fast!
BRETT MTodo esta bien
Harold AWe took the truck back but they had already closed. I don’t believe we were late
Scott OVehicle I rented the driver's door did not shut properly so I was fighting with the drive in wind the whole time. The tires you could tell were not wearing evenly.
Shelly HBe open on weekends
Debbie SThe van handled quite well through the day the windows were a little dirty but cleaned them while filling with gas.
Diane Aboth of these locations were good and saved my experience. I had an issue with the online reservation and phone call before I picked up the trailer. I reserved my trailer over a week in advance in Owatonna MN (6x12) and thought I had my trailer at that point. I received a phone call from U-Haul telling me there was not one single trailer available in Owatonna MN. The man on the phone was telling me there was some verbiage on the reservation screen that told me there was a possibility there was no trailer. All I ask is that message be made more clear or do not let me reserve a specific trailer in my city if there are none to use in the first place. Both these locations ended up working with me and saved my move. Dawn up in Faribult MN is a stud and you should give her a raise.
Matthew HThe woman who helped us out in Faribault was extremely friendly and helpful. Would definitely recommend Uhaul again.
Jason EPlease check windshield wiper blade condition
Eric SVery good customer service.
Dan ANice staff and easy pickup.
Dale FIt was good.
Jeff CFriendly people, very helpful. AWESOME SERVICE!!!
Krista W