Customer Reviews for Triple A Appliance
(U-Haul Neighborhood Dealer)

118 reviews

101 N Land St   Harrisburg, IL 62946

(618) 252-6071

Office Hours

  • Mon: 9 am–4 pm
  • Tue: 1 pm–5 pm
  • Wed: 9 am–4 pm
  • Thur: 1 pm–5 pm
  • Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(618) 252-6071

101 N Land St
Harrisburg, IL 62946

Services at this Location:

Office Hours

  • Mon: 9 am–4 pm
  • Tue: 1 pm–5 pm
  • Wed: 9 am–4 pm
  • Thur: 1 pm–5 pm
  • Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kim Roberts 
Rating:
5.0

Customer did not leave a comment.

Kristy Rice 
Rating:
1.0

Site did not replace a faulty clearance light on the trailer. Site used cell phone due to non functional computer for dispatch of equipment.

John Griffin 
Rating:
3.0

Very friendly and considerate.

Susan Hagen 
Rating:
4.0

Customer did not leave a comment.

Tim Wilson 
Rating:
5.0

Customer did not leave a comment.

shelia carr 
Rating:
5.0

Customer did not leave a comment.

DAVID TEEGARDEN 
Rating:
5.0

Nothing

Dave Zinser 
Rating:
3.0

I did not receive my utility dolly. I was refunded the price but bros.... I had a tight deadline (because I didn't want to be around my soon to be ex-wife) and had a washer and dryer to move.... I almost had sex with her and I blame U Haul.

Jason Haugen 
Rating:
4.0

Customer did not leave a comment.

Amie Doty 
Rating:
4.0

Customer did not leave a comment.

Terri Jenkins 
Rating:
5.0

Customer did not leave a comment.

dusky stiensultz 
Rating:
5.0

The service was amazing and professional!

Susan Oxford 
Rating:
2.0

After getting it reserved ahead of time, it still along time to pick the truck up. Giving the same info.

John Novak 
Rating:
4.0

Nice and friendly

kristie harper 
Rating:
5.0

Customer did not leave a comment.

charles wallace 
Rating:
5.0

Great people to deal with

GARRY SMITH 
Rating:
1.0

Dealet bragging about moving people with out uhual knowledge of it. Over charged me by 60 dollars . Cat poop and litter all over the back of the truck. I've rented from uhual for 14 years and this truck and location was the worst experience ever with the company.

Kevin Ellis 
Rating:
3.0

Customer did not leave a comment.

Sherri Morris 
Rating:
3.0

My bill was 40.95.i paid cash.gave him 60 dollar deposit then brought it back an he said another 40 dollar. That's 100.00 I payed.

robert doggett 
Rating:
5.0

Customer did not leave a comment.

Conrado Quinonez Balbuena 
Rating:
4.0

Customer did not leave a comment.

LEONARD ONKEN 
Rating:
5.0

Great staff everything was clean, nice etc.

JOEL PRINCE 
Rating:
4.0

Customer did not leave a comment.

BRIAR SHORT 
Rating:
3.0

Customer did not leave a comment.

CHARITY KUNZ 
Rating:
5.0

Customer did not leave a comment.

ERNST BERG 
Rating:
4.0

Had already completed everything online even uploading my drivers license so the pick up would go quickly. But location had trouble with their internet and had to ask the repeat information which then resulted in spending 30 to 40 minutes just to get the equipment. The location was very apologetic and accommodating and most likely out of their control.

Nikki Adams 
Rating:
4.0

Customer did not leave a comment.

Chris Phillips 
Rating:
5.0

Customer did not leave a comment.

MARK NELSON 
Rating:
4.0

Returned trailer on Saturday afternoon and they were closed

Larry Jones 
Rating:
2.0

Staff/Owner were unprofessional but friendly. Equipment was well maintained and clean.

crassidy riley 
Rating:
4.0

Customer did not leave a comment.

HENRY JENNINGS 
Rating:
3.0

Customer did not leave a comment.

Laurie Vonderheide 
Rating:
5.0

Customer did not leave a comment.

Josh McCann 
Rating:
5.0

Customer did not leave a comment.

Sallyann Tate 
Rating:
1.0

Absolute worst experience I have ever had with Uhaul! My reservation was for 9am I had hired movers! I have the last who made my reservation my card number the day before when I got there at 8:50 the man was just clicking random things and wasn’t entering information correctly giving him the red stripe across the top telling him what to fix it about 15 minutes of him doing that I started typing in my OWN information for him and got to the last page where It asked for a card again although that should have been on file so when I give him the card number it went to a page that mentioned a $100 deposit and he did something and next thing I know the card is declined he tried again declined again then he proceeds to tell me I don’t have any money in my account I was there for 45 minutes at this point so it’s Saturday and he’s saying I have to now pay cash but instead of it being $91 it’s $191 because of the deposit. I end up using my sisters card and he gave me a receipt for $91 when I returned the truck they charged my card for $91 so there was absolutely no reason why my card would have declined his transaction but accepted the one later from the same company same amount! That was completely unacceptable I had movers I was paying by the hour and because of this I had to pay for a extra hour to get the truck! Had I known I would have got it from Marion and just paid the extra money for the mileage

JESSICA MANN 
Rating:
1.0

Be more professional on the phone and then change your attitude when I showed up in person!

natalie barnes 
Rating:
3.0

Closed when I dropped off

Christopher Lesniak 
Rating:
5.0

I was very upset when I went to turn in the uhaul. The place I got it from said if I needed it an extra couple of days it would be $40 for the uhaul and $20 for the trailer. I needed it for 2 more days which is $$120 I got charged $170 ! It was never told to me since I bought the insurance that I had to pay for insurance for 2 more days what a rip off ! I had already paid $170 for insurance that should be plenty for 6 days !!!!!!!!!!!!!!

Barbara Stoos 
Rating:
1.0

We were held up time wise as the gentleman at the Land Street Location was not on time for work. We had to wait. The gentleman then said we owed $100 now and he did not read the contract that had already been paid for at a different location. We received a vehicle that the sun visor fell off in his parking lot before we could leave. Then returning the vehicle with no damage and with the correct amount of fuel and clean, refused to give us back the $61.49. We had to drive across town to a different facility 5 times and still never received all of the money owed to us plus we had to spend time and money because your associate refused to do his Job. We will not ever use his facility again. If you only have him we will use some other company to do business with. We appreciate the across town associate Stephanie at the Horse Shack she is top notch, and she showed her concern and care for us. Good day to you. I feel we should be compensated for our troubles with your man who had a lack and care for us as customers.

David Fritts 
Rating:
3.0

Customer did not leave a comment.

Jesse York 
Rating:
4.0

Customer did not leave a comment.

steven ray 
Rating:
3.0

Doing the self check out was a nightmare. I wanted to pick it up at 5pm but the app couldn’t find my reservation. I spent over 3 hours total on the phone, mostly on hold and didn’t get the truck until 9pm. His caused us to have to work late into the night. The whole system is not very reliable and I was not happy with how it worked, at no fault of the rental or drop off locations. Was not worth the amount spent for so much hassle.

William Jones 
Rating:
4.0

Customer did not leave a comment.

JOANNA HOSCH 
Rating:
4.0

Customer did not leave a comment.

JOANNA HOSCH 
Rating:
3.0

Customer did not leave a comment.

Aaron Boysen 
Rating:
1.0

More units to choose from I had ordered a small trailer and it was there, but I needed a bigger trailer and there was not one there.

Cynthia Knop 
Rating:
5.0

Customer did not leave a comment.

preston clark 
Rating:
3.0

The man in Harrisburg was wonderful! The place was a little run down. The truck was dirty and was 3 quarts low of engine oil that I added myself when I got home. The truck ran good though.

Josh Joiner 
Rating:
5.0

Customer did not leave a comment.

Dennis Ward 
Rating:
5.0

Customer did not leave a comment.

Amanda Patrick 
Rating:
4.0

Don't make someone drive 43 miles to pick up their truck when they have a 2200 mile move. I honestly hate uhaul for that. If penske had an autotransport big enough for my suv I would never have booked with uhaul

STEPHANIE ROBERTS 
Rating:
5.0

Customer did not leave a comment.

Ginger Hampton 
Rating:
5.0

Customer did not leave a comment.

tom hanrahan 
Rating:
5.0

Customer did not leave a comment.

MAYA VARGO 
Rating:
5.0

Customer did not leave a comment.

Tony Fry 
Rating:
3.0

The location was small.

Kimberly Jennings 
Rating:
5.0

Very nice to deal with. Thanks!

joe gholson 
Rating:
3.0

Customer did not leave a comment.

CLARK MADDEN 
Rating:
3.0

Customer did not leave a comment.

MIKE WOLEY 
Rating:
5.0

Was very impressed about the courtesy and the helpfulness of Triple A Appliance. They went out of their way to accommodate me.

EVELYN BYB EE 
Rating:
2.0

The facility was really run down and not inviting. The man there was helpful and friendly, however.

William Asa 
Rating:
1.0

Customer did not leave a comment.

DANIEL BEAL 
Rating:
4.0

Customer did not leave a comment.

JAMES EUDY 
Rating:
3.0

Very friendly and helpful staff.

LISA PINKERTON 
Rating:
5.0

Customer did not leave a comment.

james sales 
Rating:
2.0

Customer did not leave a comment.

ANDREA BRIGHAM 
Rating:
3.0

I thought the price of $380 more or less was quite expensive for a 5'X8' trailer.

MICHEAL GALL 
Rating:
4.0

Customer did not leave a comment.

BARBARA HENSON 
Rating:
3.0

Customer did not leave a comment.

MARVIN JONES 
Rating:
1.0

There was no representative there to be able pick up our u-haul. From the time we arrived to the time we left, it took just under two hours. I found this to be a bit troublesome considering I had already pre-registered and reserved the uhaul online.

Scott Stehlik 
Rating:
3.0

It was the only place in town I could drop off at, and it was after business hours, so no one was there at the time, but it looks like a "hole in the wall" of a place from the outside.

sean sandler 
Rating:
5.0

Customer did not leave a comment.

CHARLES NELSON 
Rating:
1.0

The guy was very rude and left earlier than he was suppose to so he was not there when we got there. I called to tell him I'd be a couple minutes late since he closes at 4:00 unlike I was told. I was told the U hauls all close at 7:00. He didn't tell me where to park the truck just to put the key in the drop box. I saw a place to put the paperwork so I put it in there showing that when I started out the tank was below were it was suppose to be. I was told to put the gas where it was marked on the paperwork. The Huck's gas attendant behind the drop off place helped me pump it so I would be correct in the amount to replace the gas. The guy at the Harrisburg claims it was way too low and was going to charge me $30, even after me explaining what the attendant at the Indiana U haul told me about it being low. He continued to argue with me so I hung up on him since he was being so unreasonable and unprofessional.

DEBORAH BLAZEK 
Rating:
4.0

Customer did not leave a comment.

valerie foster 
Rating:
3.0

Took a while to get checked out but the guys were very friendly and helpful.

Brad Allen 
Rating:
1.0

Get a actual uhaul store put in Harrisburg so what happen to me don't happen to anybody else

BRIAN PRINCE 
Rating:
3.0

No one available check equipment back in for two days

charles yarber 
Rating:
3.0

Absolutely no brakes on u-haul. Caused near accidents when stopping.

burnard epplin 
Rating:
3.0

Customer did not leave a comment.

JIMI WILLIAMS 
Rating:
1.0

Customer did not leave a comment.

SCOT LILGE 
Rating:
3.0

Vendor would not arrive early at all for pick up. Requested this the previous day but he was still running barely on time and then took 10 minutes to wait on us.

MARY HOLM 
Rating:
4.0

the truck we wanted was not the one we got. we ordered the 1999 per day truck and got the 29 99 per day truck. We ordered the truck at another location in Harrisburg Illinois and were told that the place we ordered it with get the credit for the rental even though they did not deliver us the truck. That doesn't seem right for the people at the location where we pick the truck up. They had to drive 80 miles round trip to get the truck for us and then they said they wouldn't get credit for it. we also should not have been charged $10 more for a larger truck then what we wanted. The people that knows locations were nice to us. It sounds like a corporate problem.

TIMOTHY MITCHELL 
Rating:
1.0

The personnel at the location for pick up and drop off were confused. No receipt was given and they were unable to tell us how much we were being charged. My wife had to look at our online bank statement for the information. I will not be using U Haul again. I have used other truck rental services before. I will take my business back to them.

MARK BEITLER 
Rating:
4.0

Customer did not leave a comment.

CLIFTON MCREYNOLDS 
Rating:
5.0

Customer did not leave a comment.

JOHN BATK 
Rating:
4.0

Customer did not leave a comment.

james hite 
Rating:
1.0

I called the day before, confirmed time, person was late in the morning. He was not knowledgeable about the computer system. He had very limited knowledge of the equipment. He could not figure out how to add a 4 wheel dolly to the order. I got the key and went to leave, and the Truck would not start. He did not know what to do, and I had to jump start the truck with jumper cables that he borrowed from someone at the gas station while talking to someone on the phone about where to jump start on that truck. Very unprofessional. I was dissappointed with the service. I have a CDL liscense and have driven many trucks, this truck had been dammaged and did not ride well either.

KENNY SHULTS 
Rating:
4.0

Customer did not leave a comment.

Jerri Schluter 
Rating:
3.0

Customer did not leave a comment.

LONNY FREDRICKSON 
Rating:
3.0

Mr Norris did a fine job with the reservation and I had no complaints at all!

JAMES MACLACHLAN 
Rating:
1.0

Wow...... You guys need to come and see who is representing your company. These guys don't have a clue !!!!

Wade Fulbright 
Rating:
3.0

business was closed however I had rented from this location before and they employees were very friendly and helpful and the location was clean at that time.

alisha holler 
Rating:
4.0

Customer did not leave a comment.

LYNWOOD ANDREWS 
Rating:
1.0

Customer did not leave a comment.

JENNIFER ANDERSON 
Rating:
5.0

I enjoyed talking to Tracey, who rented me the truck. My move went perfectly!

Barry Cupp 
Rating:
4.0

Customer did not leave a comment.

FELICIA MARZEC 
Rating:
2.0

I arrived at 8:50 am to pick up trucks. The lady was very courteous but the computer was very slow and I did not get out of there until 10:30 am. A hard copy should be available when there is computer trouble. I had people waiting to help me move and a long drive. A very poor way to run a business!

JIM WILLIAMSON 
Rating:
2.0

Customer did not leave a comment.

ray beatty 
Rating:
5.0

Customer did not leave a comment.

JAMES BARTON 
No reviews have been submitted for this location.

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