Nothing
Sharon M
Customer Reviews for Hampshire Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Manager and buy who hooked up my trailer were awesome and SAVED MY LIFE THAT DAY.
Brent LNot a thing, excellent service and fast and easy. Very pleasant experience, even as we all know moving is never fun.
Edward mHampshire Towing was decent to rent from. Uhaul itself, nit so much. A $39.95 rental is over double the advertised rate when all said and done! $81.00. Stop advertising the $39.95 rate, as it is very misleading.
mark pEasy pickup and drop-off.
Scott SCustomer service rep DJ was incredibly helpful and kind -- a strong example of service.
Faith MAlthough there was an attendant at the office, my only interaction with him was to acknowledge I dropped the trailer in the right location and I completed the drop-off all on the mobile app, which worked great.
Robert CThe app was incredibly buggy and we were only able to get our vehicle thanks to the employees on site.
Haley FI only enede up at this location afterr the first location cancelled my reservation. The first location rented me a truck but provided me with no expectation as to picking up the truck. I thought reserved for 48 Hours my rental period is how long my rental period was. I thought this rental period started at my pickup time amd lasted 48 hours. The paper I was given had no threat a of cancellation for untimely pickup and the person rentiing the truck didnt mention it. When I wen to pick up my truck the attendent was busy renting my truck to the people in front of me. The attendant made no effort to help me and it was only reason I was able to get a truck was by calling uhaul directly instead of humans in front of me. The attendant was poorly trained and the uhaul receipt had inadequate information for the customer. I had a poor experience with uhaul and it doesnt really make sense. Uhual seems unable to find adequate. help and the customer makes up the shortfall in customer service.
Ben GFor 2nd question. Yes it was clean but we believed there was a problem with the brakes. They worked but when you applied them it was crunchy. Other than that it was all good...
Kimberly L