Customer Reviews for Hampshire Towing
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing

Rating:

5.0

Manager and buy who hooked up my trailer were awesome and SAVED MY LIFE THAT DAY.

Rating:

5.0

Not a thing, excellent service and fast and easy. Very pleasant experience, even as we all know moving is never fun.

Rating:

4.0

Hampshire Towing was decent to rent from. Uhaul itself, nit so much. A $39.95 rental is over double the advertised rate when all said and done! $81.00. Stop advertising the $39.95 rate, as it is very misleading.

Rating:

5.0

Easy pickup and drop-off.

Rating:

5.0

Customer service rep DJ was incredibly helpful and kind -- a strong example of service.

Rating:

4.0

Although there was an attendant at the office, my only interaction with him was to acknowledge I dropped the trailer in the right location and I completed the drop-off all on the mobile app, which worked great.

Rating:

4.0

The app was incredibly buggy and we were only able to get our vehicle thanks to the employees on site.

Rating:

5.0

I only enede up at this location afterr the first location cancelled my reservation. The first location rented me a truck but provided me with no expectation as to picking up the truck. I thought reserved for 48 Hours my rental period is how long my rental period was. I thought this rental period started at my pickup time amd lasted 48 hours. The paper I was given had no threat a of cancellation for untimely pickup and the person rentiing the truck didnt mention it. When I wen to pick up my truck the attendent was busy renting my truck to the people in front of me. The attendant made no effort to help me and it was only reason I was able to get a truck was by calling uhaul directly instead of humans in front of me. The attendant was poorly trained and the uhaul receipt had inadequate information for the customer. I had a poor experience with uhaul and it doesnt really make sense. Uhual seems unable to find adequate. help and the customer makes up the shortfall in customer service.