Customer Reviews for Toyoroma Storage Lp
(U-Haul Neighborhood Dealer)

269 reviews

19895 Hwy 16 S   Von Ormy, TX 78073
(Just outside 1604)

(210) 624-2822

Office Hours

  • Mon-Fri: 11 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(210) 624-2822

19895 Hwy 16 S
Von Ormy, TX 78073
(Just outside 1604)

Services at this Location:

Office Hours

  • Mon-Fri: 11 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

richard hayes 
Rating:
5.0

I only needed the truck for one day, but I was forced to rent the truck for two days because I rented the truck on a Saturday and the drop off location showed only day to drop off was on Monday. So I paid for a whole day for the truck to sit in my driveway. Is this the way Uhaul scams its customers?

David Colchado 
Rating:
5.0

The person that I contacted at the U-Haul site was friendly and polite and extremely helpful.

roy ison 
Rating:
5.0

Employee was very helpful and kind explanation of rental terms explained.

Christopher Martinez 
Rating:
5.0

Great service

MARTINA TORRES 
Rating:
5.0

Once again, Margarita provided excellent service! We went back to rent a smaller trailer but ended up needing a larger trailer. She was able to accommodate us and made the switch very smoothly. Thank you again, Margarita, for your excellent service!

Elsa Cavazos 
Rating:
5.0

Margarita always give us excellent service! She is very knowledgeable and very helpful and always goes the extra mile to provide you the service you need. Highly recommend Toyoroma Storage for your storage and U-Haul rental needs!

Elsa Cavazos 
Rating:
5.0

Sales lady was the best I’ve ever dealt with in the yuhaul industry. She was awesome. Would highly recommend to treat her right or I would love to have her work for me.

freddy delasantos 
Rating:
5.0

Customer did not leave a comment.

Juan Garza 
Rating:
5.0

Customer did not leave a comment.

John Baggerman 
Rating:
5.0

Only earlier opening and later closed but as it is is just fine

Gary Christiansen 
Rating:
5.0

This place doesn't need any improvements. Great service,will not go anywhere else for a U-Haul anything. The lady who runs the operation is nice and always helpful.

ROSS DANNA 
Rating:
5.0

Margarita is wonderful to work with. Really helpful lovely woman. I appreciate her very much.

Robin Lambaria 
Rating:
5.0

Customer did not leave a comment.

Rene Sanchez 
Rating:
5.0

Margaritas is awesome,runs on all cylinders ,makes sure customer leaves satisfied.No other U-Haul can compare to this location.They work with you and give good advice with moving needs.

ROSS DANNA 
Rating:
5.0

Great service all the time I go to that location only now for best experience. Margarita always has best customer service!

Pedro Font 
Rating:
5.0

Great service and great stafff the best I’ve ever had thank you fir loving your job and being professional and 👍🏼 nice

Michael Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Michael Farnsworth 
Rating:
5.0

This place does not need improvement, it is the best UHaul I have ever been to. Thank you and I will be using this place again.

Estevan Escamilla 
Rating:
5.0

Customer did not leave a comment.

Wendy Shilling 
Rating:
5.0

Customer did not leave a comment.

Stephen Varnadoe 
Rating:
5.0

Margaritas is very knowledgeable and helpful with the services she is providing with UHaul. She will not guide you in the wrong direction with prices. If I ever need another UHaul I will definitely come to her. She is AWESOME. MUCHAS GRACIAS Margarita!

Mari Brandon 
Rating:
5.0

Customer did not leave a comment.

Kenneth Green 
Rating:
5.0

Nothing. Margarita was awesome. AAA+++

Maria Martinez 
Rating:
5.0

Customer did not leave a comment.

Kathy Glover 
Rating:
5.0

Nothing

shawn bettis 
Rating:
5.0

Best customer service whatsoever! Super friendly staff

Pedro Font 
Rating:
5.0

I saw a different U-Haul motorcycle trailer that has an opening for the front tire if the bike and it's a little smaller from the 5 x 9 that I rented. Would be great if y'all could have one in stock for next time

Ruth ORTIZ-GARZA 
Rating:
5.0

Customer did not leave a comment.

Mary Frank 
Rating:
3.0

The floor of the trail had oil through out. Brought to thief attention and all they did was throw a moving blanket over oil. Not acceptable but had no choice. Equipment should be checked and cleatprior to customer picking up.

William Dalzell 
Rating:
5.0

The manager was awesome. She verified things, assured I was satisfied, and checked all the equipment. She was so thorough and gave me personalized professional service. Very genuinely caring.

Elizabeth Lejk 
Rating:
3.0

Come to this location instead of the location on Potranco Rd. (Food Mart)

David Moreno 
Rating:
4.0

Very nice lady Margarita Very helpful

Shawn Smith 
Rating:
5.0

Customer did not leave a comment.

Wendy Shilling 
Rating:
5.0

Customer did not leave a comment.

Michael Tomlinson 
Rating:
5.0

Margarita is a very nice professional. Everything was taken care of promptly and no troubles.

JOHN PEREZ 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE AMBROS 
Rating:
5.0

Nothing keep up the friendly excellent service

Richard Ward 
Rating:
5.0

Customer did not leave a comment.

Judy Snyder 
Rating:
5.0

Everything went really good and the customer service was good excellent!

ANA LOPEZ 
Rating:
5.0

Extremely satisfied

DANIEL GARZA 
Rating:
5.0

Great service as always. Thank you..

William Turgeon 
Rating:
5.0

No improvement really needed the people at the high way. And 1604 were wonderful and very helpful i was in and out in no time at all would highly recommend this location to friends and family

TED BRANNUM 
Rating:
5.0

Customer did not leave a comment.

John Turner 
Rating:
5.0

Wonderful experience. Over and above service in my opinion!

Mary Auvil 
Rating:
5.0

Customer did not leave a comment.

Mike Meadows 
Rating:
5.0

Nothing to improve all good in this location

RICHARD PACHECO 
Rating:
5.0

Keep up the good work

GEMINI JOHNSON 
Rating:
5.0

Always great customer service here

SHAUN DRUMMONDS 
Rating:
5.0

Always excellent service here.

SHAUN DRUMMONDS 
Rating:
5.0

Customer did not leave a comment.

SHAUN DRUMMONDS 
Rating:
5.0

Customer did not leave a comment.

LANCE LUMPKINS 
Rating:
5.0

I really don't think you all need to do anything better, I have been there a few times and every time I go, it's better than the last, they are the best.

JOHNNY ORNELAS 
Rating:
5.0

Always friendly and Professional!!!!!

Bryan Vidales 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO MASSANHA 
Rating:
5.0

Everything was and has always been great with rental services, it’s the only Uhaul location I have and will do business with. Store owner and Ross are excellent and amazing.

VICTOR ZAMORANO 
Rating:
5.0

Everyone there was extremely friendly and helpful. I would highly recommend this location!!!

V Robert Fisher Jr 
Rating:
5.0

Wonderful people work here. They provide water for customers and do what they can to make the experience good for customers.

STEVEN SAENZ 
Rating:
5.0

Customer did not leave a comment.

Bryan Vidales 
Rating:
5.0

It was wonderful!! I was so well-taken care of at the last minute after a different U-Haul dealer gave away the trailer I had rented and paid for online. This place is a lifesaver! I'm a customer for life!

Jeffrey Thornton 
Rating:
5.0

The persons at this place are great people. They invite you to get back to make business with the way they treat you. I can recommend this place to everybody.

Marco Bribiescas 
Rating:
5.0

The people there were so nice and helpful!

MELISSA BROUSSARD 
Rating:
5.0

Customer did not leave a comment.

Michael Whiteley 
Rating:
5.0

Everything nice. Easy getting what I need, and easy scheduling

Marco Bribiescas 
Rating:
5.0

Customer did not leave a comment.

Jessica Canales 
Rating:
5.0

Your front desk staff were professional but friendly. Very efficient and generous with information and cautions. I'll be back

DAVID MCGUIRE 
Rating:
5.0

Our experience was incredible. Margarita was such a kind lady and was exceptionally professional. We were in and out with our 20' truck in no time at all and the employees were both very helpful and considerate. We would definitely recommend them!

Miranda Vargas 
Rating:
5.0

I can't say that anything can improve, I was taken care of very efficiently and friendly.

JOHNNY ORNELAS 
Rating:
4.0

I had to drive 2.5 hrs to pick up a truck because my initial location didn't have my reservation. Worst experience with uhaul. Not the locations fault.

ROMAN PRIETO 
Rating:
5.0

Excellent customer service.. Excellent people...

William Turgeon 
Rating:
5.0

Customer did not leave a comment.

Pat Wilson 
Rating:
5.0

I will do all my rental business here. Wonderful couple at this location.

ESTEVAN ESCAMILLA 
Rating:
5.0

Customer did not leave a comment.

Gabe Rivas 
Rating:
5.0

Customer did not leave a comment.

Valerie Moreno 
Rating:
5.0

No improvement needed!!!!

Victor Zamorano 
Rating:
5.0

The staff member who helped me was very nice and helpful, it was a pleasure working with her and I would definitely recommend this U-Haul store.

Jacquelyn Vickrey 
Rating:
5.0

Customer did not leave a comment.

Jeronimo Coronel 
Rating:
5.0

Customer did not leave a comment.

Alfred WILLIAMS 
Rating:
5.0

Nice folks, willing to please. Add an answering machine to your telephone system, check the messages and return customer inquires.

Michael Hall 
Rating:
5.0

Very honest and helpful

George Torres 
Rating:
5.0

Very friendly and professional

George Torres 
Rating:
5.0

Customer did not leave a comment.

Joe Ochoa 
Rating:
5.0

This site provided the best hiring experience I've had at any U-Haul.

ROGER Hardliy 
Rating:
5.0

Great customer service love it keep up the good work

Enriqueta Martinez 
Rating:
5.0

Excellent customer service

Barry Houston 
Rating:
5.0

Margarita is Wonderful, Personable, and Friendly!!!! I Love this Location!!!!

Edward Connor 
Rating:
5.0

Customer service was excellent!

Amanda G Benavides 
Rating:
5.0

Nothing

Enriqueta Martinez 
Rating:
5.0

Excellent service. Margarita provided a detailed outline of the process. She called me at least 4 times on my pending storage space and Uhaul rental truck. She guided me on the process to turn in the vehicle on Sunday when she was not there. Was great on Monday to double check the transaction and give me a receipt.

Jaime Flores 
Rating:
5.0

Nothing it was great

Raymond Izguirre 
Rating:
5.0

Owners very friendly and hands on on explaining how to use equipment being used. Very positive attitude and enjoyable.

Alfredo Calderon JR 
Rating:
5.0

Excelente costumer service the best in town

Margil Chavarria 
Rating:
5.0

Customer did not leave a comment.

Loren Slater 
Rating:
5.0

Awesome customer service

Anthony Sifuentes 
Rating:
5.0

Get your website working better for mobile phones.

Forest Gibson 
Rating:
5.0

Customer did not leave a comment.

gina leal 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO MASSANHA 
Rating:
5.0

Margarita and Ross run a very professional operation. The equipment was in impeccable shape and both were very friendly and helpful. I have rented from them 2 times. Each time I was given a very good deal. Use them and you will not be disappointed

Douglas Brown 
Rating:
5.0

I’ve never had such great customer service the way i did here. They were so helpful and so nice! I will be going back for any of my storage or uhaul needs!

Vivian Castillo 
Rating:
5.0

Margarita was very helpful, nothing needs to be improved.

karen rios 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top