Customer Reviews for Towne Storage Washington Dam
(U-Haul Neighborhood Dealer)

456 reviews

1281 E Washington Dam Rd   Washington, UT 84780

(435) 627-9063

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(435) 627-9063

1281 E Washington Dam Rd
Washington, UT 84780

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

keith thomson 
Rating:
4.0

Customer did not leave a comment.

Curtis Andrew 
Rating:
5.0

Customer did not leave a comment.

Patty Dion 
Rating:
5.0

Customer did not leave a comment.

Ray Fields 
Rating:
3.0

Give more clear indicators during instruction, for everything. I had the wrong truck at first, check-in took me 45min, and then is was just as ridiculous to return. Half the shit I went through should have been figured out BEFORE I even got there. It took me less time to sign up for the army.

Jerry Winkley 
Rating:
3.0

Give the front desk more training on how UHaul works.

Paul Smith 
Rating:
3.0

Pick up was scheduled for Hurricane, UT. A couple days prior to pick up my location was changed. A little further than my original requested site. Trailer was 4-pin electrical hookup, my tow vehicle was 7-pin. I had to go to Tractor Supply and buy an adapter; $21.

Todd Sands 
Rating:
5.0

The staff was very friendly and was very helpful.

Denise Cutler 
Rating:
3.0

I feel like the experience was a little predatory. I used the app to reserve a truck and was forced to say I didn’t want page after page of services, some of which were automatically selected for me. If someone older went through this process I would expect them to pay for things they didn’t know they were selecting.

Brigg Lewis 
Rating:
5.0

Customer did not leave a comment.

Jennifer Long 
Rating:
3.0

There was what looked like dried blood on the roof of the interior cab

Landon Madsen 
Rating:
5.0

Very nice staff, easy to find.

Andrea Emison 
Rating:
5.0

Customer did not leave a comment.

Jason Allred 
Rating:
5.0

Customer did not leave a comment.

Corey Wiley 
Rating:
5.0

Customer did not leave a comment.

Juliana Hatcher 
Rating:
5.0

Customer did not leave a comment.

TYSEN JOHNSEN 
Rating:
1.0

Customer did not leave a comment.

Kim Bingham 
Rating:
5.0

Bill was great to work with. Great service.

Deborah Atkinson 
Rating:
3.0

No easy parking for incoming vehicles.

Chris Leslie 
Rating:
3.0

If you allow drop off's at this location, a disclaimer regarding the need to leave vehicle on the street would be helpful. It is a steep driveway, with NO room to park the larger units. Had to back out and park on the street. A simple reminder to people that it does NOT fit 26 foot trucks would be advisable

Justin Hudson 
Rating:
5.0

Nothing, everything was perfect!!@

Willie Neville 
Rating:
5.0

Excellent customer service. Truck ready and waiting when I got there.

Sharon Becker 
Rating:
5.0

Customer did not leave a comment.

Donald Larson 
Rating:
5.0

Clean truck inside and out. Everything functioned well. Easy to pick up and return.

James Morrell 
Rating:
5.0

Customer did not leave a comment.

Nathan Denison 
Rating:
4.0

Customer did not leave a comment.

joe etcheverry 
Rating:
2.0

There is no Wi-Fi service for the pick it up yourself option. The truck burned oil we had to stop four (4) times and check it at nine bucks a quart. I would like to be reimbursed please The wipers leave a swath directly in the left middle and the driver can't see, it needs new wipers That location was so far from my residence for pickup and it was a small truck I don't understand why it couldn't have swapped places with a lot that was closer and did have room for it or a trade

Robin Coffey 
Rating:
5.0

Cab of truck was not cleaned very dirty

Gloria Lique 
Rating:
5.0

Customer did not leave a comment.

Anita Daniels 
Rating:
4.0

Customer did not leave a comment.

Neil Farnsworth 
Rating:
3.0

Customer did not leave a comment.

Darci Francis 
Rating:
5.0

Customer did not leave a comment.

Sherri Papola 
Rating:
5.0

Customer did not leave a comment.

Kevin Draper 
Rating:
5.0

Very smooth and friendly!

STEVEN GOLANT 
Rating:
4.0

Customer did not leave a comment.

Alan Stringham 
Rating:
5.0

Solid product, excellent service! Highly recommend!

Michael Wand 
Rating:
5.0

Customer did not leave a comment.

Phil Statt 
Rating:
5.0

Customer did not leave a comment.

Matt Chatterton 
Rating:
5.0

Customer did not leave a comment.

edward kindrick 
Rating:
5.0

Customer did not leave a comment.

Noah Thorup 
Rating:
4.0

Customer did not leave a comment.

Guenieve harrington 
Rating:
5.0

Staff was great.

Roger Chamberain 
Rating:
5.0

Customer did not leave a comment.

Billy McKim 
Rating:
5.0

Customer did not leave a comment.

Dean Peterson 
Rating:
4.0

The office smelled really bad. That location is very difficult to park in

Daniel Esplin 
Rating:
5.0

could be a little cleaner in the cab

Lawrence Burke 
Rating:
5.0

Customer did not leave a comment.

Sterling Robbins 
Rating:
5.0

Bill was super nice and helpful.

Susan Bone 
Rating:
4.0

Customer did not leave a comment.

Benjamin Binnebose 
Rating:
5.0

Customer did not leave a comment.

Rachel Holm 
Rating:
5.0

The manager was very cordial and friendly. Easy rental and return.

Laura Schmitt 
Rating:
5.0

Bill was very helpful and knowledgeable, Thank you Bill is an asset to your business. Thanks again

Victoria Niedbalski 
Rating:
4.0

Bill was very helpful. Great experience and would recommend it to others. Shout out to Bill for all his great service.

Evonne Dinunno 
Rating:
5.0

There was a problem with my truck pick up at the original location I selected and we weren’t going to get it on the day we had reserved. I called Towne Storage in Washington. He was a miracle worker!! He took the time to call a customer with a truck that might be coming back to his location in time for us to get it. He then moved our reservation to his location and he prepped the truck for us on his day off so we could get it on the day we needed. He was amazing! He saved us! I can’t recommend this location enough. He will go above and beyond and he was so friendly. Thank you for all you did to help us!

LISA SAGER 
Rating:
5.0

Customer did not leave a comment.

gary duchsherer 
Rating:
5.0

Customer did not leave a comment.

Devra Groomes 
Rating:
1.0

I didn’t get the 26’ truck I reserved weeks in advance. You all contacted me and changed my reservation saying you could only guarantee me a 20’. I called a couple days in advance to see if you had any 26’ trucks you said no but didn’t touch base with me when you got those other 2 26’ trucks in when you knew that’s what we wanted. When I picked it up you had the 2 26’ trucks there. I had to make two trips when the 26’ truck would have made it only take the one. I will definitely not be using uhaul again and will tell everyone I know to use a different company as well.

Tyson Pickering 
Rating:
5.0

Customer did not leave a comment.

Tim Hall 
Rating:
5.0

Customer did not leave a comment.

Karen Wright 
Rating:
5.0

Customer did not leave a comment.

Sam Liti 
Rating:
5.0

Bill was a big help. Great customer service

Samantha Kamholz 
Rating:
4.0

Customer did not leave a comment.

Brent Barraclough 
Rating:
4.0

Customer did not leave a comment.

Taylor Payne 
Rating:
5.0

Customer did not leave a comment.

Auburn Powers 
Rating:
5.0

Customer did not leave a comment.

Guilford Ide 
Rating:
5.0

Nothing. I was very impressed with the awesome service and let me know everything from cost to explain what to do before and after Thank You So Much Bill You are Awesome.

Martha Garner 
Rating:
4.0

Nothing

leslie fisk 
Rating:
5.0

Customer did not leave a comment.

Donald Echols 
Rating:
5.0

Nothing everything was as said, all went very well

robert lozoya 
Rating:
5.0

they were closed at the time of drop off. the facility was easy to find but parking is limited in the parking lot. overall great experience.

Taft Tracy 
Rating:
5.0

Customer did not leave a comment.

Lori Hutchings 
Rating:
5.0

Manager a Town Storage did what he could to make change to location drop off and was able to make change. Location we rented from was an idiot and couldn’t figure anything out

Jay Palmer 
Rating:
5.0

Customer did not leave a comment.

KYLIE SUE BUNDY 
Rating:
5.0

Customer did not leave a comment.

DEAN PETERSON 
Rating:
5.0

Customer did not leave a comment.

CHALENE MUELLER 
Rating:
5.0

We reached out to someone else and that never got back to us. You got us a truck really fast, and the price was really reasonable. Nothing to improve.

DEBORAH THOMAS 
Rating:
5.0

Customer did not leave a comment.

DANNY LITI 
Rating:
3.0

Customer did not leave a comment.

JEREMY BISTLINE 
Rating:
5.0

Customer did not leave a comment.

AMY ROMERO 
Rating:
5.0

Customer did not leave a comment.

KIM HEINS 
Rating:
5.0

Amazing Service!! I would definitely use this location again!

Jared Bowler 
Rating:
5.0

Very nice, very accommodating for a last minute rental.

NEIL FARNSWORTH 
Rating:
5.0

Customer did not leave a comment.

JEFFREY SANDERS 
Rating:
5.0

Customer did not leave a comment.

JOHN SARGENT 
Rating:
5.0

Customer did not leave a comment.

LYNN HINTON 
Rating:
5.0

Customer did not leave a comment.

FRED MCELHANEY 
Rating:
5.0

Customer did not leave a comment.

BRYAN NELSON 
Rating:
5.0

Customer did not leave a comment.

PATRICK CUNNINGHAM 
Rating:
4.0

Read my comments.

JAMES YONCE 
Rating:
5.0

Desk help was super friendly. Apologized for the horrible equipment. I was charged extra even though vehicle was brought back with the proper amount of fuel!!!

MATTHEW CHATTERTON 
Rating:
5.0

They were helpful and courteous. When the app didn't work, the guy took the time to help me.

Rodney Tracy 
Rating:
3.0

Customer did not leave a comment.

KENNETH WATTERS 
Rating:
4.0

I received an $85 charge on my credit card with no explanation. I was just so glad to have the move finished, I forgot to ask what it was for.... This was on July 7th, one day after I picked up the truck.

Robert Anderson 
Rating:
4.0

Customer did not leave a comment.

Bahman Abbassi 
Rating:
4.0

Customer did not leave a comment.

James Friend 
Rating:
5.0

Customer did not leave a comment.

Linda Petty 
Rating:
2.0

We were given a truck with no working AC to move across the desert in 90+ degree weather. We were also told that our "closest" drop off location was an hour from our destination. We later found out that was not the case and there was one in our town and many more close by. Spent hours on the phone with customer service so I didn't need to drive 2+ hours to drop off with 2 young children/babies and they said there was nothing they could do because another family needed the truck (the truck with no AC.....?) When returning the truck, we went "over on miles" even though we literally only drove from the pick up location to our home to unload, and then to the drop off location. No sort of compensation for giving us a truck with no AC to be driven 15 hours IN THE DESERT.

Brianna Hill 
Rating:
5.0

Steve was awesome, very courteous and helpful. I will definitely rent from here again. Thank you.

RONALD GATES 
Rating:
3.0

Customer did not leave a comment.

GARY BRONSON 
Rating:
5.0

No improvements necessary. Customer service at this location was superb! Young man was helpful, courteous, and efficient.

Tony Jones 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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