Customer Reviews for Towne Storage South Jordan LC
(U-Haul Neighborhood Dealer)

1,535 reviews

11297 S Redwood Rd   South Jordan, UT 84095

(801) 254-5187

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    8 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(801) 254-5187

11297 S Redwood Rd
South Jordan, UT 84095

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    8 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

GABRIELA ROJAS 
Rating:
5.0

Customer did not leave a comment.

JD giles 
Rating:
5.0

Great customer service. Fast and super easy

Donnald Moon 
Rating:
5.0

Customer did not leave a comment.

craig brings 
Rating:
5.0

Severely overpriced. Only reason this was chose was due to convenience. One and a half day rental with 60 miles drive for $160. Unreal.

noah wallick 
Rating:
4.0

Ask them if they want extend their time next time than you Expect them bring it back by before the Store close

Max Metzler 
Rating:
5.0

Dan was fantastic!

LAINI MCINTOSH 
Rating:
5.0

You guys are just perfect!!! Great people working there and very efficient!!!

Ricardo Silva 
Rating:
3.0

It would be nice to get my money back from deposit!!

Michael Kramer 
Rating:
5.0

Customer did not leave a comment.

RACHEL Cook 
Rating:
2.0

First off, the drop off location that was listed on my contract would not take the truck because "they can't fit a truck that size on their lot". Said location told me to go drop off at the 11297 Redwood Rd location as they have the size to accommodate a 20' truck. Upon trying to drop off at the 11297 Redwood Rd location, I was told "we don't take one way rentals". After bargaining with the person at the front desk, they finally allowed me to drop off the vehicle. Didn't know I'd have to beg to drop off a truck at a uhaul location. Given this experience, I will likely consider not using uhaul for my moving needs in the future.

Doug Petersen 
Rating:
5.0

Everything was great, except that the windshield, and the rearview mirrors were both very dirty — so visability was poor

KENT NORTON 
Rating:
2.0

I reserved multiple dollys and moving blankets. They had nothing but did not tell me until I arrived to pick up the truck. The move could have been much easier with a little advanced notice.

KIERSTEN THOMAS 
Rating:
5.0

The van I rented was dirty, but overall good experience.

Rick Andersen 
Rating:
5.0

Customer did not leave a comment.

Katrina Flores 
Rating:
5.0

Dan at the location was fabulous to work with super helpful and did a great job in servicing our needs for our move. Thanks so much.

Daniel Schmidt 
Rating:
5.0

Be very careful when renting from U-Haul. This location is excellent but U-Haul itself should not be trusted. I used the truck for a total of 8 miles, put in a gallon of gas just to make sure I was covered, and returned the truck. U-Haul then charged me just under $29 for 5 gallons of gas. I have all the pics as well as the U-Haul receipt showing 8 miles of use. Total scam!

Gary Searle 
Rating:
5.0

Customer did not leave a comment.

Kandis Censoprano 
Rating:
5.0

Dan provided me with outstanding customer service today! He was professional despite the office being busy when I was there & he managed the multi-tasking very well. I’ve always had a great experience at this location (I’m a repeat customer) and Dan verified today why I keep coming back. Thanks Dan for your good work today!

NICOLE SCHUMAN 
Rating:
4.0

Had to use the app since they couldn’t add another driver without them being present. Started the process then went home to finish since they said I could add him in the app because he was at the house and I would have his information. After adding the first driver it didn’t give me the option for a second so I left it deciding to call U-Haul. Then next morning went to pick up the truck and got on the app and now it had passed picking up the truck and only showed returning the truck. Had to wait for them to open to get the key.

Deanne Russell 
Rating:
5.0

Lillie is AMAZING. Every company needs someone as awesome as her!!

Darren Beckstead 
Rating:
4.0

Customer did not leave a comment.

Ephraim Laceste 
Rating:
4.0

Customer did not leave a comment.

julie labrum 
Rating:
5.0

Customer did not leave a comment.

Ted Thain 
Rating:
5.0

Customer did not leave a comment.

Hector Gonzalez 
Rating:
5.0

Suggest traffic direction for pick up and turn around in the facility parking lot. The trucks need space to maneuver...and I didn't realize it was a circle drive that could be driven either direction. Be sure customers who will return vehicles after hours are aware that they will need to download and use the app. Returning the truck took much longer, waiting for the app to download and then respond. I had to drive back to the truck to take photos (lighting prevented capturing anything worth while) and I was alone, at night. That would be helpful to know at the time of rental. I went inside the store to pick up the truck/keys. I returned after hours. I'm certain this must happen to other customers.

Naomi Kohrman 
Rating:
5.0

Customer did not leave a comment.

Kelli McBride 
Rating:
5.0

Very professional.

Art Veenema 
Rating:
5.0

Excellent attention, the staff is very friendly 100%

Carlos Rivas 
Rating:
5.0

Customer did not leave a comment.

Mark Smith 
Rating:
2.0

It is too bad there isn’t a better process in place to rent clean vehicles. I bought Clorox wipes and used 5 of them to wipe down a very dirty cab. I bought 3 pack of air fresheners to eliminate a horrible smell inside the van. I ended up using all 3 at once and you could still detect an odor. The prior renter must have had an animal in the cab, there was h Pet hair all over both seats. This is the second time in 3 weeks I have rented a dirty van from this location. I only returned to it because a van wasn’t available closer.

Rod Hamson 
Rating:
2.0

The van was dirty and the staff very unfriendly

Rod Hamson 
Rating:
5.0

Other than having to sort out a problem before the rental , the rest of the experience was great. Would travel further to rent from this location again.

KIM OSTLER 
Rating:
5.0

Customer did not leave a comment.

James Colby 
Rating:
5.0

Customer did not leave a comment.

Katherine Ward 
Rating:
3.0

Clean the unit before you rente it

Saul Gazman 
Rating:
5.0

This was such a great experience all around!!

Joshua Kone 
Rating:
5.0

Quick booking. They have availability on short notice. I picked up just after they opened at 8, basically dropped the keys and had an emailed receipt. Smooth transaction and had great customer service, early in the morning and when lines were already starting to form. Jamie (not sure the spelling) specifically was kind and helpful.

alex young 
Rating:
5.0

Everything worked out pretty good. They went the extra mile to accommodate me which I appreciate..

CULLEY DAVIS 
Rating:
5.0

Customer did not leave a comment.

Mont Lewis 
Rating:
5.0

Customer did not leave a comment.

Clyde Wilson 
Rating:
5.0

Customer did not leave a comment.

BEHZAD KHAYATAN 
Rating:
5.0

Customer did not leave a comment.

John Cowgill 
Rating:
3.0

Location is hard to get to if your driving south on Redwood road.

Joyce Christiansen 
Rating:
2.0

Woman at front desk was rude/condescending, spoke negatively about other staff, and provided incorrect information about the vehicle. Site is very inconvenient and requires customers to park in the fire lane. I’ll definitely not use this location in the future.

Walter Shumway 
Rating:
4.0

The person checking me in was excellent! However, the windshield of the truck was cracked down in the middle. I think that was dangerous.

ROSIE CONNOR 
Rating:
3.0

Extremely friendly and helpful service. The biggest issues was the drop off location was not possible to drop off after hours so I had to return to the pickup location and calling to sort that out was very difficult.

Ryan Openshaw 
Rating:
5.0

Nothing everything was good amazing service the woman that help me was very helpful and she was amazing no complaints. 100% would recommend to my friends and family.

Jose Santos 
Rating:
5.0

Customer did not leave a comment.

December Best 
Rating:
2.0

When I picked up the truck it had 119 miles left in the gas tank when I dropped it off it has over 140 miles in the gas tank. They charged me a gas fee. Unacceptable!

Leanna Henderson 
Rating:
5.0

Customer did not leave a comment.

Dana Hirst 
Rating:
5.0

Thanks for your help. They were very nice and helpful. This location is much better than the one in Herriman Utah.

Miriam Corsini 
Rating:
5.0

Craig Bentley was the best. Very informative and helpful.

Ryan Davis 
Rating:
5.0

Your app sucks ass.

Michelle Smith 
Rating:
5.0

The staff at Towne Storage are exceptional! Both Craig and Jamie were very accommodating and helpful. They went out of their way to help me. They are both exceptional. I highly recommend.

Barbara Carroll 
Rating:
5.0

Customer did not leave a comment.

Jake Hawkins 
Rating:
5.0

Customer did not leave a comment.

Deann Backus 
Rating:
3.0

Customer did not leave a comment.

PAUL GOFF 
Rating:
5.0

I’m so bad with names but the woman that helped me was so kind and I absolutely would drive down to this location to rent from her specifically. This was my first time renting a moving truck but she was very warm and kind.

Jordan Richins 
Rating:
5.0

Just want to say the associates at the counter were so nice and helpful. They even had the truck warming up when I arrived. Best experience I’ve had with Uhaul ever. Thank you

Jeni Olson 
Rating:
1.0

The lady helping me was miserably unhappy? Why ? Upon returning the vehicle tried to charge me for the dolly I didn’t request and damages I didn’t cause to the dolly. Nickel and dime to death. Don’t mind paying but unpleasant service ridiculous!!!

DEREK DELON 
Rating:
5.0

Customer did not leave a comment.

David Mattheson 
Rating:
1.0

Great experience working with the front desk, when I dealt with the woman in the lot in attempt to conduct a vehicle inspection it was a terrible experience. The woman was demeaning and absolutely no help whatsoever! Ruined my otherwise good experience.

Brian Wahlin 
Rating:
5.0

The truck had dried mud inside when I picked it up. When I reported it for the second time at drop off, the app charged me $25. I changed my report because I wasn’t the one who left it dirty and there wasn’t a way for me to say that.

JESSICA COFFIN 
Rating:
5.0

Customer did not leave a comment.

Brendan Heale 
Rating:
5.0

Great service and great rental experience. Would highly recommend using Towne Storage in South Jordan if you need a truck rental.

Robert Cooper 
Rating:
5.0

I was greeted with a smile and a staff that wanted to help me get the truck I needed. They were amazing.

Kevin Curtis 
Rating:
5.0

A very easy location to get in and out of. Managers treat you like family. Very welcoming.

Brendan Murton 
Rating:
5.0

Customer did not leave a comment.

Alejandro Parada 
Rating:
5.0

Customer did not leave a comment.

Erin Walker 
Rating:
5.0

Everything was great

Santiago Ramos 
Rating:
5.0

Awesome service and equipment!!

Nancy Saena 
Rating:
3.0

Truck was covered in mud, dirty on the inside, smelled like smoke. The person behind the counter was friendly, but I could tell wanted to get out there quickly, so try to talk me into taking it to a car wash to clean off the outside rather than clean it there. I had to help scrub the outside and the inside to make it clean enough to use.

Tom Sharrock 
Rating:
4.0

Customer did not leave a comment.

Nelson Ricks 
Rating:
5.0

Customer did not leave a comment.

Chris Wardrep 
Rating:
5.0

We had a fantastic experience and what a cost effective way to make our move easier!

Ramie Sandoval 
Rating:
5.0

I had a good experience. Everything was quick and easy and the truck was great! Thanks!

Jesse Harding 
Rating:
5.0

Customer did not leave a comment.

William Mills 
Rating:
5.0

Customer did not leave a comment.

Desiree Julander 
Rating:
5.0

I will only recommend this site! They engage with their customers and will go to no end to ensure you’re satisfied!

Michael Austin 
Rating:
5.0

Customer did not leave a comment.

Jeff Bendock 
Rating:
5.0

Very friendly and knowledgeable employee.

Pavel Vasilyev 
Rating:
5.0

Customer did not leave a comment.

Julie Yeates 
Rating:
5.0

Customer did not leave a comment.

Kieth Abregon 
Rating:
5.0

Thank you Towne Storage for making our move much more easier to have the truck and equipment ready and available. The customer service was very friendly and considerate to our family situation at the time. Happy Holidays from our family ro yours.

Talalelei Naea 
Rating:
5.0

Staff was very helpful. I was in and out very quickly. No complaints at all.

Jared Kirkland 
Rating:
5.0

Super friendly and accommodating staff!

Zachary Williams 
Rating:
4.0

The trunk was a little dirty. But overall, fine.

Taylor Morgan 
Rating:
2.0

Customer did not leave a comment.

Neal Barlow 
Rating:
4.0

My pickup location was moved. This is the only thing I would mention in a negative way.

KARL steadman 
Rating:
4.0

Customer did not leave a comment.

L Dee Johnson 
Rating:
5.0

Customer did not leave a comment.

Donald Harris 
Rating:
4.0

They said that I left the gas tank below from where I found it, but I even have a picture that showed that the gas was right at the half mark. I think that it could be a mistake, but I hope it does not happen a lot.

Jorge Conde 
Rating:
5.0

Truck was having a hart time to start I had to leave it on when I would pump gas every time I turned it off it had a hard time so just left it on also the USB port didn't work so I can play music

Rafael Alvarado 
Rating:
5.0

Customer did not leave a comment.

Erik Maki 
Rating:
5.0

Customer did not leave a comment.

Tyler Lloyd 
Rating:
5.0

Greg is an AWESOME PERSON with a great personality and makes sure you have everything to make the worst job in the world (moving) easy and not such a crappy experience! Thanks Greg

Kelly Kirk 
Rating:
5.0

Customer did not leave a comment.

John Spigiel 
Rating:
5.0

Customer did not leave a comment.

Thomas Higginbotham 
Rating:
5.0

Customer did not leave a comment.

ernesto rivera 
No reviews have been submitted for this location.

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