Customer Reviews for Tower City Motorcars
(U-Haul Neighborhood Dealer)

240 reviews

4511 Pearl Rd   Cleveland, OH 44109
(Located at the corner of Pearl Rd & Cecelia Ave)

(216) 912-0025

Office Hours

  • Mon-Fri: 10:30 am–6 pm
  • Sat: 10:30 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(216) 912-0025

4511 Pearl Rd
Cleveland, OH 44109
(Located at the corner of Pearl Rd & Cecelia Ave)

Services at this Location:

Office Hours

  • Mon-Fri: 10:30 am–6 pm
  • Sat: 10:30 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Guy there was great got me in and out very fast

Jordan Caldwell 
Rating:
5.0

Customer did not leave a comment.

Edward Johnson 
Rating:
5.0

Chris was very nice and professional and I will definitely go back to him for my truck rental needs

Younes Lahlou 
Rating:
3.0

Customer did not leave a comment.

AJ Green 
Rating:
5.0

Best company ever

Lorianne Viqueira 
Rating:
5.0

Customer did not leave a comment.

Frank VanGieson 
Rating:
5.0

App was difficult to get in to. Phone service is poor around the area. Other then that great place to have a Uhaul location.

raymond ortiz 
Rating:
5.0

The app was very slow and took a lot of time to check in. Check out was faster. Very convenient though.

Marcie Chippy 
Rating:
5.0

Customer did not leave a comment.

Wanda Pagan 
Rating:
5.0

I can’t think of anything it was fast convenient and the gentleman Chris took very good care of me so thank you🇺🇸🇺🇸🇺🇸

Christopher Malicki 
Rating:
4.0

Customer did not leave a comment.

Taneshia Jefferson 
Rating:
5.0

Customer did not leave a comment.

Kevin Kroll 
Rating:
5.0

Great service. Pick up and drop off was a breeze

Jon Lichtenberg 
Rating:
4.0

Customer did not leave a comment.

Randy Danko 
Rating:
5.0

Customer did not leave a comment.

David Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Demond Shepard 
Rating:
5.0

First rate and profession

Luis Summerville 
Rating:
5.0

Fine the way it is.

Danny Martinez 
Rating:
1.0

Customer did not leave a comment.

Brittany Willis 
Rating:
5.0

Friendly

DEBORATH CRUZ 
Rating:
5.0

Customer did not leave a comment.

Amy Duty 
Rating:
2.0

Customer did not leave a comment.

kymberly tyus 
Rating:
4.0

While the outside appearance was questionable, the friendliness and service more than made up for it! Would recommend!

Victor DiAngelo 
Rating:
2.0

Customer did not leave a comment.

Donald Hulse 
Rating:
5.0

This has nothing to do with Tower City Motorcars, but before renting there, we had a U Haul reserved at a location near Wooster, Ohio. It was reserved for 8AM, but we were running a little behind so we asked them to move the time to 10:30AM, which they said they did. We showed up to the location near Wooster, Ohio at 10:30AM, and was informed that the U Haul we had rented was rented to someone else because we were late. We were then forced to drive an hour north back to Cleveland to rent at Tower City Motorcars. This was completely unacceptable. I will never trust U Haul again and will tell others not to as well.

Greg Djordjevic 
Rating:
2.0

The truck had a strong smell of cat. I am allergic to cats, it was a bad experience since I had an allergic reaction. They also charged me for gas after I returned it with a full tank.

KEVIN BEELER 
Rating:
4.0

Customer did not leave a comment.

Steven Curtan 
Rating:
5.0

Customer did not leave a comment.

MARK MUSSIG 
Rating:
5.0

The staff was very friendly

Pam McKenzi 
Rating:
5.0

Customer did not leave a comment.

Samantha Colon 
Rating:
5.0

Customer did not leave a comment.

john dalton 
Rating:
4.0

Customer did not leave a comment.

SALEM HABBAS 
Rating:
5.0

They were very nice people ! Especially Chris , he was very nice & very friendly , he was also very helpful & since it was our first time renting a uhaul , he explained everything too us & answered all our question !! Loved scooter , she made the service 10x better 10 out of 10 highly recommended !

SETH CHAMBERS 
Rating:
5.0

The rep was very good, easy to deal with

MICHAEL ZEMBOWER 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER HATALA 
Rating:
5.0

There’s nothing to improve. Customer service is great. Very nice environment to be around.

MARTREAL WILLIAMS PRYOR 
Rating:
5.0

Service was great and the gentleman that checked me me was very nice and helpful.

Carla Moorer 
Rating:
5.0

Everything was awesome here pertaining to service and equipment. I had no idea that there was a U-Haul so close to me. Definitely a repeat customer when I need my next rental.

GION MCKENZIE 
Rating:
5.0

Customer did not leave a comment.

deborah silbaugh 
Rating:
5.0

Customer did not leave a comment.

DANNY SWIDERSKI 
Rating:
5.0

Very nice and smooth service very helpfull

Montovany Delarosadoleo 
Rating:
5.0

Customer did not leave a comment.

Mark Auletta 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HAMMERSTROM 
Rating:
4.0

Customer did not leave a comment.

Nia Ayanna Acey 
Rating:
5.0

Thank you Chris! My move was made simple and easy. I will definitely rent through this location again.

Lisa Moore 
Rating:
4.0

Customer did not leave a comment.

Theresa Relation 
Rating:
2.0

Customer did not leave a comment.

Matthew Seabold 
Rating:
5.0

Customer did not leave a comment.

Raynlado Chamorro 
Rating:
4.0

Needs more parking.

Daniel Grantham 
Rating:
5.0

Customer did not leave a comment.

Douglas Helber 
Rating:
5.0

Customer did not leave a comment.

Kimberly Aquila 
Rating:
5.0

Great Place and wonderful help. The man is always willing to accommodate if able, the trucks are always ready and clean. Even when one was dingged up he showed me how to dispute made sure everything worked out. Id use them again and again while telling all to do the same.

Michael Gutierrez 
Rating:
5.0

Customer did not leave a comment.

Philip Simon 
Rating:
5.0

Customer did not leave a comment.

BRICE SMITH 
Rating:
2.0

Shady place! charged me for things that never occurred. Never had a dolly on the truck and got charged. A cleaning fee? What am I suppose to take it through a car wash? I swept it out and it was only me in the cab. I had 24hr rental fee and dropped it off after 5 hours, but got a charge because I did not put the key in there hands and put it in the drop box. Shady Shady Shady! Never again!!!!!!

Kimberly Tylosky 
Rating:
4.0

Customer did not leave a comment.

EDWIN RIVERA ELIAS 
Rating:
5.0

Customer did not leave a comment.

Steven Bodey 
Rating:
5.0

Taking Picture of Driver's License on Cell Phone was Complicated, and took a Lot of Time to get Past this Procedure.

Robert Maugeri 
Rating:
5.0

Chris was a great. Such a friendly person. Made the experience enjoyable and quick.

Daniel Boerio 
Rating:
5.0

Chris was really helpful and professional. He was very understanding of a late infraction and let me off. Thank you Chris.!? I believe this location should be invested in. It could be a more welcome location with the right people.

Brandon Reed 
Rating:
5.0

Customer did not leave a comment.

William Allen 
Rating:
5.0

Customer did not leave a comment.

Romell Williams 
Rating:
5.0

The gentleman that worked there was so amazing and friendly. Great customer service.

Hallie Bell 
Rating:
4.0

Customer did not leave a comment.

Dennis Riegelmayer 
Rating:
3.0

Very small lot with no real room to leave a truck parked. Very cluttered small lot.

Curtis McKinley 
Rating:
5.0

Always friendly and informative with taking time to make sure of a comfortable experience.

Michael Ring 
Rating:
5.0

The guy working was really cool and personable. He had a longer beard and maybe long hair. Give that man a raise!

Cory Jarrous 
Rating:
5.0

Good service

EFRAIN COLON FERNANDEZ 
Rating:
3.0

Customer did not leave a comment.

shanavia jones 
Rating:
5.0

Friendly service, clean truck, couldn’t ask for anything more.

MICHAEL RING 
Rating:
5.0

Great service at Tower City Motors. It was an easy and quick process and the vehicle was both full and clean.

Dominique Mosbly 
Rating:
5.0

Customer did not leave a comment.

MARYKATHRYN RUDD 
Rating:
5.0

Customer did not leave a comment.

Amber Slone 
Rating:
5.0

Customer did not leave a comment.

Rob Powers 
Rating:
5.0

Thank you Chris your the best! Very good man I really appreciate It I highly recommend this place and Chris and the staff there I just moved here from California thanks again..

Abdikadir Musa 
Rating:
5.0

Customer did not leave a comment.

ARTHUR DESMITH 
Rating:
5.0

Staff was helpful and easy to work with. Location was convenient.

Priscilla Smith 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Copperman 
Rating:
3.0

Customer did not leave a comment.

Robert Payne 
Rating:
4.0

Excellent service, very friendly people!

Art DeSmith 
Rating:
5.0

These guys were great

TIM JANUSKA 
Rating:
5.0

Customer did not leave a comment.

Michael Ladaika 
Rating:
5.0

U-Haul system Disrespected me and put me in occuared position. The folling incedent happend:- 1. went to location 4511 Pearl Rd, Cleveland , Ohio 44109 USA. 2. As the Agent opend the screen with my reservation No 84588115. dated Saturday at 1:45 pm January 18, 2020. 3. After he opened my reservation a screen poped up stating That Caution a status o criminal terrorist take cation. 4. He looked at me and another person and stated what is going on???????? 5. immediatley I called this U-Haul at the last number they called from +12166317402. 6. A man replaied as i was my voice was in high tone inquiring about the screen occred on the system under my account. 7. He replayed he dsose not have an answer to me. and he was on speaker. and your agent was listning to all the conversation. 8. He asked to press an iqone and prceed in the service were he did and the transaction went through. 9. returend the trailer on the same day. Required:- 1. Required a full explanation from U-haul and throgh invistagtion on your system. 2. An Official apology letter on the Imbaresmant countered to me. 3. Two Individuals witnessd on the incedint. one recomended to sue the company. I need to have a replay on the above Thanks Zubair Shaikh Mobile : +12168565734 Email: zubair_shaikhsa@hotmail.com

Zubair Shaikh 
Rating:
5.0

Customer did not leave a comment.

John Bukach 
Rating:
5.0

Customer did not leave a comment.

Carlo Barone 
Rating:
5.0

Customer did not leave a comment.

jack bukach 
Rating:
4.0

Customer did not leave a comment.

John Pummel 
Rating:
5.0

i had no problem getting my rental,when i got there there was my ride,it was last one in the lot.i wondered yo myself what is the next customer going to do, this location needs more vehicles.just my thoughts

Ihor Rajca 
Rating:
5.0

I rent from U-Haul on a regular basis and hands down this is the best location to use. Keep up the great work!

Jason James 
Rating:
3.0

Customer did not leave a comment.

Young-In Choi 
Rating:
1.0

Too much to say

Kristen Reber 
Rating:
3.0

Customer did not leave a comment.

Tomaleda Akins 
Rating:
5.0

This truck was the most violent, loud, and sketchy truck I have ever rented; and I’ve rented quite a lot of trucks. It was an absolute fight, either loaded or empty, to keep it tracked in a lane. The cab noise was absolutely deafening. The truck was clean and did it’s job, but driving it was like wrestling a wild horse for my four hour drive. Will probably look to a different rental company for different equipment for my next inevitable move.

Chester Hogston 
Rating:
1.0

My truck was at the wrong location. I had to go out my way to get let alone the difference my old great aunt payed in gas and millage is ridiculous why reserve for a location have a confirmed email for that location and then the location has no idea of my reservation? Doesn't make since and penske will host my next move for sure. Never have I had someone tall to me the way the woman did at the Lakewood location did their customer service sucked if you really want my opinion!!!!

Daniel McCloud 
Rating:
2.0

Customer did not leave a comment.

thomas sluzala 
Rating:
5.0

Customer did not leave a comment.

Miguel Torres 
Rating:
5.0

Customer did not leave a comment.

REBECCA WORKMAN 
Rating:
5.0

The process was smooth and fast. The gentleman there was very friendly and professional. All went well from beginning to end.

RICARDO PEREZ 
Rating:
3.0

Let customers pay with cash instead of having to use credit cards!

tony bowman 
Rating:
5.0

Chris was nice and very friendly best uhaual associate I came across way better than my last associate!

Laurie Worthern 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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