Customer Reviews for Top Lock Storage
(U-Haul Neighborhood Dealer)

52 reviews

1280 N Main St   Adrian, MI 49221

(517) 366-2163

Office Hours

  • Mon-Fri: 10:30 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(517) 366-2163

1280 N Main St
Adrian, MI 49221

Services at this Location:

Office Hours

  • Mon-Fri: 10:30 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Kevin Kramer 
Rating:
3.0

Get someone more personable that explains things and charges. The Keys were looked in a box and the guy had to break into it to get the Keys. I was overcharged from what I had reserved so I called the main uhaul and got a credit.

Patricia Hart 
Rating:
5.0

Customer did not leave a comment.

Bryan Crone 
Rating:
3.0

Customer did not leave a comment.

Carrie Williams 
Rating:
4.0

Customer did not leave a comment.

Michael Coleman 
Rating:
3.0

We dropped the truck off with the Uhaul online drop off feature about 9 am according to the hours posted The internet was slow so it took a long time to upload pictures. We called the number on the door to see about having an employee check the truck in at our drop off. The employee was on the way to the store when The pictures finally loaded and we were able to finish the online check in. All in all not a bad experience. The building grounds could use some weeding and upkeep, otherwise, it was easy to locate and having online drop off was a bonus.

Diane Knecht 
Rating:
5.0

N/A

Steven Johnson 
Rating:
4.0

Customer did not leave a comment.

KRISTI MICHELLE RODRIGUEZ 
Rating:
5.0

I had a great experience with Nate at this location, very kind and helpful

Sharon Muehlenbeck 
Rating:
1.0

Arrived on location at 9 AM, the truck had not been started. The gentleman just gave us keys and sent us out to the wrong truck. Took another half an hour to get the paperwork and that I had already done and already made the payment. Completely disappointed in the customer service and I won’t do business at this location ever again!!

Amy Sedlacek 
Rating:
4.0

No lights on the sign out front, very hard to see from road!

Lissa Bechler 
Rating:
5.0

Customer did not leave a comment.

Harvey Reynolds 
Rating:
5.0

Customer did not leave a comment.

Victor Carpenter  
Rating:
2.0

I was unable to get the keys to the truck from the lock box. Someone had to come and get them for me. This delayed when I was able to leave.

Brian Nofzinger 
Rating:
4.0

No uhaul sign, no indication where to leave the truck.

Thomas Magnes 
Rating:
3.0

The office itself was not very welcoming. To be honest, the office looked like a temporary set up that could be moved out within an hour.

KATIE IRENE METZ 
Rating:
5.0

It was not swept. When i got. But other than that it was great. I didn't know how easy and inexpensive it was too rent. If i would of know i would of did it months ago. Now i know where to go when i need to . Thank you for service.

ANA MARIE REYES 
Rating:
4.0

Customer did not leave a comment.

Kevin Harrington 
Rating:
4.0

The parking area for returns is not well identified and the trash from the storage units was just sitting in piles.

William Makl 
Rating:
3.0

Customer did not leave a comment.

Karen Montgomery 
Rating:
3.0

Customer did not leave a comment.

Philip Zocharski 
Rating:
5.0

Well it started off real bad, your text message sent me to a locked location. I found the local phone number and was told they didn’t have a 15’ truck, call the 800 number. After 20 minutes being on hold I decided to try the other local locations. Top Lock was the only one who answered and said, come on over I’ll help you straighten this out, I’ve got a truck you can rent. He saved the day for us. I’d contact him directly again. Never again will I use your automated online service, you have one job to do and you couldn’t get that right. Plus it’s unacceptable to be on hold for over 20 minutes. So glad Top Lock was available and answered the phone.

Paula Burke 
Rating:
2.0

Customer did not leave a comment.

Maranda McNicol 
Rating:
5.0

Customer did not leave a comment.

Ryan Walentowski 
Rating:
5.0

Everything was great, my only complaint is I paid 7.00 for a dolly and there wasn't one in my truck. Oh and the check-in process took longer than I thought it would, but that was just because I was a first time renter.

Laura Burghardt 
Rating:
5.0

Online/Mobile check in can be a bit faster and more user friendly.

Rahul Kadari 
Rating:
3.0

We reserved from your Beecher St location which would have been much closer for our needs.

robert baty 
Rating:
5.0

Always a positive experience at this location in Adrian, MI.

Steve Krause 
Rating:
3.0

The guy that checked us out was ok. It took him a little time to connect the car carrier to the truck and he apologized to us. The process took us longer than we had expected.

Sherry Campain 
Rating:
5.0

Customer did not leave a comment.

MARY ELY 
Rating:
5.0

The online check-in process was cumbersome and not user-friendly, particularly the “ID Verification” process. I was standing in the rain waiting for someone to answer an unknown number to verify my identity, despite having already submitting an ID copy and live photo at the site. This was also an evening, and had it been darker, depending on location, this could be unsafe. Please make people clearly aware that this process will occur before they are standing outside a closed business. That’s my only feedback :)

Cody Mathis 
Rating:
1.0

I called them Ann's never got a call back, they're was no dolly in the truck and it took an hour to pick our up

John Kastanis 
Rating:
3.0

Customer did not leave a comment.

John Steinke 
Rating:
5.0

Mark, who worked at the UHaul facility was kind and generous. He let me take the truck early and was very nice when I returned it. The truck was new and a dream to drive.

mark dipietro 
Rating:
1.0

That place was so slow the gentleman that help me didn't know what he was doing we had a download my driver's license 5 different times and it still had a hard time taking it I won't go back

elaine willis 
Rating:
4.0

Marcus was great to work with. Previous renter was late returning in spite of the efforts Marcus put out to ensure timely return. He did a great job getting everything ready so we could go. A great manager.

Timothy Johnson 
Rating:
3.0

I’ve rented uhauls before, it seems like us as the consumer are doing more than the representative! His printer wasn’t working right and he had more of his personal stuff plugged in than needed to be!

Mark Benschoter 
Rating:
3.0

Customer did not leave a comment.

brian merillat 
Rating:
5.0

Customer did not leave a comment.

William Martin 
Rating:
5.0

Customer did not leave a comment.

RYAN NEESAM 
Rating:
2.0

Customer did not leave a comment.

Jennifer Adkins 
Rating:
2.0

poorly signed couldn’t find the location

Karl Kontyko 
Rating:
5.0

Customer did not leave a comment.

Lori Boutell 
Rating:
3.0

Drop off site was closed at time of drop off.

LORI RAMOS 
Rating:
3.0

Customer did not leave a comment.

CONSTANCE REID GUFFEY 
Rating:
5.0

We arrived, paperwork was in order and we got on our way very quickly. Check out was the same; quick and professional. While at the loading site the truck would not start. Marvin came out to us within 15 minutes and got the truck started. He was professional and courteous. We greatly appreciated his going above and beyond to make out day go smoothly.

JeffreyLorra Drefke 
Rating:
5.0

Dead battery issue. Called roadside once then jumped it myself another three times.

Barbara Van Syckle 
Rating:
3.0

The manager was very helpful and pick up and drop off of the rental truck keys was simple.

cheryl eklund 
Rating:
4.0

The process was fairly simple and the team was very helpful.

David Cox 
Rating:
1.0

my original u-haul reservation brought me to this location and I received a confirmation that I could pick up my truck here at 11am. when i arrived there, the worker looked at us like we were from Mars and stated he didnt have any trucks here and when we asked what we should do then, he said he didn't know and couldnt help us. he was a horrible representative of u-haul

Krista Hand 
Rating:
3.0

The 15' truck I reserved was not at the location, and the website would not allow me to switch my order to the 10' truck that was on location. I was on hold for a very long time with uhals 1-800 number and did not reach anyone, but I was able to get a reachable number from a different uhal location that sent me back to the original location to sort it out online. Once I was able to reach someone they promptly switched my order, however it took me over an hour to get the lock off of the truck and there was no answer from the number I was given by the website for lock assistance. I reached another customer service line and they were of very little help. I have used uhal before without issues, but today I was put 2 hours behind schedule and very frustrated. I suggest having better locks with proper instructions.

Erin Warfield 
Rating:
1.0

Charging me an extra day and says I turned in the uHual hours after I turned it in.

Kori Mocnik 
No reviews have been submitted for this location.

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