Customer Reviews for Toolman Tims Rental
(U-Haul Neighborhood Dealer)

379 reviews

200 US Hwy 66 E   Tell City, IN 47586

(812) 547-3215

Office Hours

  • Mon-Fri: 7 am–12 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/8/2024: Closed

Services at this Location:

Contact Us

(812) 547-3215

200 US Hwy 66 E
Tell City, IN 47586

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–12 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/8/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jordan Ashby 
Rating:
5.0

Outstanding customer service. Thank you.

Anne Baldwin 
Rating:
5.0

Customer did not leave a comment.

William NeSmith 
Rating:
4.0

Customer did not leave a comment.

Janet Peter  |  Overall Experience 
Rating:
5.0

Tim is extremely easy to talk to and always returns calls The storage is always accessible and temperature controlled. We had no damage to any of our furniture. Wide walkways and easy to access all storage I would highly recommend this storage unit over any we have ever used

Michelle Bryant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daymon Marsh  |  Overall Experience 
Rating:
1.0

Using the app was horrible. It barely worked. Took forever to pick up the truck because of the app decided it needed "additional verification" when I got there. If that is needed, it should have had me do it before I was there waiting. Half an hour waiting on the phone for uhual to help. There was no actual office at the pickup location to help. I had to use a pocketknife to move the combination lock on the key box because it was rusty. When I used the app to drop the truck back off, the app told me to drop the keys in the box. After I did that, the app THEN loaded a new screen asking for mileage and gas pictures, which I couldn't do because the keys were already in the box. I had to call for help AGAIN. I've used U-Haul many times in the past all with no issues, but this time was bad. I will never use the app again, or a pickup location that doesn't have an actual person there to help.

Travis Neff 
Rating:
5.0

I was still charged for the two (2) days I had originally reserved the vehicle; even though I returned it in less than 23 hours (picked it up at around 15:38 on 02AUG2023 and returned it at 13:56 on 03AUG2023). I have a screenshot of the "Truck Return Summary" saying, "You will be charged $96.92 but my final charge was for $120.17 - wrongly showing I returned it more than 22 hours later than when I actually did (actually returned at 13:56 on 03AUG2023 but was charged as if it was returned at 12:00 on 04AUG2023). I really appreciate the help I received while in a bind, which is why I still rated it well. Toolman Tim provided excellent direct and personal customer service. I am trusting there may be a glitch somewhere in the system or between the systems that should be found and corrected for the next customer. ...but now that we're here, I guess it would also be really cool if I can get something back at some point. I just don't have the time to work that all out on the phone or formally complain about it.

Eric DeVries 
Rating:
5.0

The dealer came in on his day off to rent us a truck.

Ralph Reed 
Rating:
5.0

Customer did not leave a comment.

Ralph Reed 
Rating:
5.0

Customer did not leave a comment.

Christopher Walls 
Rating:
5.0

Customer did not leave a comment.

Jennifer Cronin 
Rating:
1.0

Overall... this experience was awful. I had planned my move around the truck reservation. Then at the last minute I was told that they didn't have the truck. When I finally got ahold of someone that could help, they found me a truck in owensboro. When dropping off the truck, there was nobody there and customer service said they couldn't check the truck in and instructed me to take pictures in case their contractor tried to overcharge me. Because i couldn't get a truck at the location where i reserved it, i ended up getting charged for an overage on miles.

Matthew Kellems 
Rating:
4.0

Customer did not leave a comment.

Alan Polster 
Rating:
1.0

Not real sure about this location except I was told it was all good and I didn't know anything else only to find out there was another charge on my credit card afterwards can't say too much for you all that I'll use them again it really was a nightmare that seems is never going to be over because the Forest Park storage location continues to want to charge my credit card for storage when I no longer there 2 months he's charged me for nothing sad very sad.

Angelia Hollen 
Rating:
5.0

First truck had check engine light on...should not have been available

Herbert Griffin 
Rating:
5.0

Nothing should change service was fast easy and efficient. Excellent customer service at this location.

Adam Duncan 
Rating:
5.0

Tim the Tool Man was great!! Went way beyond the norm to help me out in every way. I truly appreciate his professionalism, generosity, and helpful attitude. He's an asset to the U-Haul corporation.

Tim Gipe 
Rating:
5.0

Customer did not leave a comment.

Tammi Brunner 
Rating:
4.0

Everything was easy and straight forward. The truck was clean and ready to use!!

Brent Woods 
Rating:
5.0

Supper people to deal with

Ralph Reed 
Rating:
4.0

Customer did not leave a comment.

Neal Warner 
Rating:
4.0

Customer did not leave a comment.

Doug Frames 
Rating:
5.0

Tim is courteous, efficient. Will recommend him to any and all. Thank you.

Paulette Spencer 
Rating:
3.0

Customer did not leave a comment.

Tommy Valdez 
Rating:
5.0

Customer did not leave a comment.

EARLENE LUCKETT 
Rating:
1.0

I ordered an appliance dolly, a regular dolly, and furniture pads. None were provided in the truck. The facility I picked the truck up from was not open so I was not able to go inside to have the error corrected. I was still charged for the missing equipment even though I attested on the app that the equipment was not included. Now I will have to go into the facility on Monday when they open to try to get a refund for the missing equipment that was charged to my card. I won’t ever do mobile check out again.

Lauren Payne 
Rating:
1.0

Was told by customer service rep that called me within 48 hours of pickup time that I could return the rental truck to a different location (the one listed below in this survey). So that’s what I did when done with the rental. Next morning I get a call from Toolman Tim’s (pickup location) and was told I needed to return it to them. I had no idea and they charged me another $100 if not more from what the original fee should of been. Poor communication on their part. If I had known that I would of returned to the pickup location. Even received an email from uhaul stating I could return it to the Owensboro location. Very upsetting and will never use uhaul again and go to Ryder or whoever. Very very disappointing.

William Fleming 
Rating:
5.0

Customer did not leave a comment.

Jeff Gehlhausen 
Rating:
5.0

Customer did not leave a comment.

Tony Fortwendel 
Rating:
3.0

Customer did not leave a comment.

Amber Gayer 
Rating:
5.0

Nothing

david Wellner 
Rating:
4.0

Customer did not leave a comment.

John Lee 
Rating:
5.0

Excellent service And very nice people

Frank Hawee 
Rating:
5.0

Super great people

Ralph reed 
Rating:
5.0

Customer did not leave a comment.

Brian Melton 
Rating:
5.0

Nothing, everything was easy and hassle free. Very nice people.

John Kleeman 
Rating:
5.0

Nothing

Errol Mcdonald 
Rating:
5.0

Customer did not leave a comment.

Brian Melton 
Rating:
5.0

Customer did not leave a comment.

Brian Melton 
Rating:
5.0

Had a problem with the app but used the number on contract. Lady was very helpful!

darla edwards 
Rating:
5.0

Service and equipment were excellent throughout the rental experience at this location.

Don Neill 
Rating:
5.0

Customer did not leave a comment.

Matthew Emerson 
Rating:
2.0

The brake lights and turn signals worked. When it got dark I realized that the trailers run lights were not functioning. We had to drive an hour back in the dark risking the chance of getting a ticket.

Joe Keepes 
Rating:
5.0

Customer did not leave a comment.

RICHARD ROGIER 
Rating:
5.0

Customer did not leave a comment.

michael whitmann 
Rating:
5.0

No problem at al, would highly recommend,

JOHN BUTLER 
Rating:
5.0

I returned the vehicle after dark, and the location was not well lit. Safety did not feel like a problem at all, but it did make the returns process a little less easy since pictures required flash and I could not readily see without cell phone lighting or the vehicle dome lights. Still appreciated the mobile device return features, though.

DARRELL GOFFINET 
Rating:
5.0

Customer did not leave a comment.

Jay Brewer 
Rating:
5.0

Customer did not leave a comment.

WESLEY FIELDS 
Rating:
5.0

Truck was clean and ready to go. Tool Man Tim was very good and great communication and friendly. Truck was ready when expected.

SHERRY MOORE 
Rating:
4.0

The location itself was good to work with. U-Haul and the online pickup process was a terrible experience. Since U-Haul moved my pickup location from one location to a different one because of a failure by U-Haul to get the right truck to the location I had to travel 30 minutes in the wrong direction to a location that only did online pickup. That particular location was in a bad cell service area which made the process a challenge, I also had to reach out to U-Haul after 15+ minutes to remind them to call my additional contacts for verification. A process the rep told me would take 10 minutes ended up being almost an hour when it was said and done. This is no fault of the location itself but failure on U-Haul as a whole.

Gregory Eberhart 
Rating:
5.0

Customer did not leave a comment.

Keith McCallister 
Rating:
2.0

Customer did not leave a comment.

Len Kring 
Rating:
4.0

Customer did not leave a comment.

EVELYN HUDGINS 
Rating:
2.0

Clean equipment inside of truck smelled bad

CHRISTOPHER AMBS 
Rating:
5.0

The only comment I have is during the move I believe the trailer cause an over power draw (short in lights) m alternator on my truck which I am going to have checked out today or tomorrow at the dealership. I informed the return location of this and recommended a thorough check out of the wiring system on the trailer. Other wise the trailer performed outstanding and hauled beautifully and straight, My moving experience was awesome with U-Haul. Thank you

MICHAEL JAMES 
Rating:
3.0

Customer did not leave a comment.

elsie byler 
Rating:
5.0

Nothing is required to improve this location.

MATTHEW GANTT 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE ALLEN  |  Overall Experience 
Rating:
5.0

Super People

RALPH REED 
Rating:
5.0

The lady that helped us was wonderful

JEREMEY SEEL 
Rating:
5.0

Customer did not leave a comment.

Kirk Deddo 
Rating:
5.0

Customer did not leave a comment.

JULIAN GATES 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE BANCROFT 
Rating:
2.0

Again I returned 4 minutes past time I was supposed to - was told leave a key I’ll send you an email and have $40 extra day fee When I waited 30 minutes during pick up to get a key

JEFFERY LITHERLAND 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY SCHAFER 
Rating:
3.0

Customer did not leave a comment.

Ashley Boots 
Rating:
5.0

Customer did not leave a comment.

THOMAS ADAMS 
Rating:
5.0

person was very helpful and fast

JIM HOMAN 
Rating:
5.0

Better training for returns for some employees.

THOMAS ADAMS 
Rating:
5.0

Customer did not leave a comment.

ALYSSA HAGMAN 
Rating:
5.0

Customer did not leave a comment.

CARA EMBRY 
Rating:
4.0

Customer did not leave a comment.

BRUCE CHANCELLOR 
Rating:
5.0

Customer did not leave a comment.

RONALD RILEY 
Rating:
3.0

Said I was 1/8th of a tank lower then I was and charged me 59.39 for 5 gallons of gas

CARY DERICK 
Rating:
4.0

Customer did not leave a comment.

MICHAEL MILLER 
Rating:
5.0

Nothing

Greg Harger 
Rating:
5.0

Tim was kind, informative and equipment excellent. 15 foot truck is easy to drive. I had concerns till I drove it. Being I'm only 5foot. LOL

Lisa Blair 
Rating:
3.0

We had to mop out the back.

Russell Alvey 
Rating:
5.0

Customer did not leave a comment.

Keylnn Moore 
Rating:
3.0

Have them clean up office make it UHaul standards. I don’t understand the new Nasty U-Haul has allowed to become their image. Not a good one. Just pointing out the obvious Appearance is everything!

Danny Chamberlain 
Rating:
3.0

Customer did not leave a comment.

Danny Chamberlain 
Rating:
5.0

Customer did not leave a comment.

Ryan Dever 
Rating:
5.0

Customer did not leave a comment.

RALPH REED 
Rating:
4.0

Customer did not leave a comment.

Philip Payne 
Rating:
5.0

Customer did not leave a comment.

JAMES BROWN 
Rating:
4.0

Customer did not leave a comment.

JEFFREY BROWN 
Rating:
5.0

Customer did not leave a comment.

John Gammon 
Rating:
3.0

No other option in town

Erin Hess 
Rating:
5.0

Very easy to use and place is very Accommodating.

Tamara Wilkerson 
Rating:
1.0

Whitney better learn how to talk to a man, if you want to act like a man.you will get treated like a man

Jackie Lee 
Rating:
4.0

Customer did not leave a comment.

ANDREW HASSFURTHER 
Rating:
1.0

Customer did not leave a comment.

Daniel Mcintosh 
Rating:
5.0

Customer did not leave a comment.

Cynthia Brown 
Rating:
1.0

rude and unhelpful

Ashley Glover 
Rating:
5.0

Customer did not leave a comment.

FRANCIS YUDA 
Rating:
5.0

Customer did not leave a comment.

Linda Weedman 
Rating:
3.0

The truck had not been swept out. Which means some other family before us was possibly charged the $25 cleaning fee but I had to be the one to sweep it out. Also, I rented a 15’ truck online but was told when I got to the location that 15’ trucks could only be used locally so we had to get the 20’ truck which was more room than we needed and more money. Wouldn’t have been an issue if we could have kept the same price. Why even allow to book a 15’ truck on the website knowing the pickup location and drop off location? The website knew it was local.

Eric Garcia 
Rating:
1.0

Customer did not leave a comment.

Zach Dukes 
Rating:
5.0

Customer did not leave a comment.

Barbara Moore 
Rating:
3.0

Store was closed. We returned after hours.

Gregory Johnson 
Rating:
4.0

Dropped off dolly even though the store was closed. Tim confirmed Dolly was ok the following morning and everything was good.

Francis Yuda 
Rating:
5.0

I don’t really think anything.

Damian Vonderheide 
Rating:
4.0

Owner has been very accommodating and helpful,even showing up after hours to let me into the facility when I wasnt able to get there during normal business hours. Would recommend for storage needs.

Privacy Request  |  First Impressions 
Rating:
3.0

I called and cancelled this reservation shortly after making it.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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