Very helpful people. Thank you
Dwight S
Customer Reviews for Toni's Canine Castle
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wonderful welcoming people
Debi LI'm not sure what you could do to make it better. But Toni over there that runs the office was fantastic.
Michael CThank you for a seamless experience. The owner/manager was very kind and helpful from the time we arrived to when we pulled away.
Jen LOriginal Drop off spot was not open for business for three days. McCarthys power rentals needs to be removed as they are not open and the owner’s phone mail box is full and you CANTeven leave a message. No lock box either. Get rid of this location. Central Redding location was fine
EDWARD BNothing to recommend for improvement. I was quite happy with U-Haul and my experience at this location.
David WI can’t thank the owners enough, There was an issue with a past charge and the owner stayed on the phone for over an hour to help clear it up. A big thank you and a hug.
David Aalways a pleasure to rent a car hauler from this pick up location. Toni's is always courteous and helpful.
Mark HGreat experience!
Jennifer NI cannot recommend any improvements needed! We were treated kindly and professionally. The truck was perfect. We did change our plans to need the truck a little longer and the rental location was very flexible and made everything easy.
Jami MWorking with Toni and U-Haul was a good experience 👌
JEFF DAlways great service. In and out quickly.
Alisha HVery impressed with the service, prices were reasonable
Stella HThank you!
BRIAN MOur interaction was professional from the beginning. Desired equipment was available. Reservation was texted. Return was simple, although in the rain! Cost was less than expected.
ALFRED LI have gone to Toni,s Canine Castle and every time they take good care of me! They are very professional and nice.
brad kGreat customer service. No changes needed!
Jon Mtruck was perfect for the job...moving automotive equipment. Nice truck! No improvements necessary.
hank lRespect your reservations!
STEVENKENDRICK WGreat People to deal with.
Richard BToni’s location I’ve used several times before and refer people to this location if ever there is a need. This is a great location!
Alicia HEasy rental and got my job done. Thank you.
Troy DOverall flawless experience renting this U-Haul trailer to pick up my new to me Honda touring bike in Portland. Zero issues. Friendly staff.
SCOTT FToni is awesome, we rented here about a eight times and she is so kind and helpful. Easy in and out. Very professional and courteous.
chris wshe was very helpful.
tom lFast friendly service.
marshal sEveryone was great and I will always use this location.
Jill NThe store owner was very kind, professional, and organized. My reservation for a truck and moving equipment all went according to plan without any issues. The instructions were thorough and clear. I'm very happy with my experience.
Richard RI got to the office two minutes before they closed. The lady treated me very well. I did not apologize for being so late, but I should have. She was wonderful in waiting for me so I could go home and get my truck to pick up the trailer. When I got back, maybe 25 minutes later, she hooked me up and actually offered to give me a cheaper trailer if I wanted to switch. She would have had to rework the paperwork to do that. But I needed the larger trailer and was glad I didn’t switch. The trailer was wonderful. The rear gate coming down to a ramp was incredibly helpful and super easy to work. I could not beat $34.95 for that wonderful machine! Thank you!
joseph cOwner was very helpful and delightful. Answered all my questions and got me out of the shop very fast.
Mark HThe place was completely empty of employees I had to check out on the app
Terance SVery helpful friendly staff.
Lea HThe folks at this location are the absolute Best!!!
Dwight SThe mangers are the best! Very helpful and caring.
Dwight SFriendly, professional service. Good value.
Steven WThe drop off location was a little bit difficult to find as the sign out on the highway is not real evident. I drove past it once, and if I didn’t have it in my Google maps, I probably wouldn’t be able to find it. If I hadn’t called ahead to see if they were still open, I would’ve had no idea what to do, where to go. I just drove in and dropped it off next to some other trailers that were kind of in a jumbled area with a bunch of other RVs. it wasn’t bad. It just wasn’t real obvious. A nice lady came out as I was dropping the trailer off and helped me unload it from my rig.
DREW RDrop off was not seamless. It would be nice if someone would let you know if site is secure. We left blankets and dolly in back of truck and had to search out a representative to be sure it was ok to leave in truck. Didn’t want to be responsible for theft of blankets/dolly.
Darren WOwner stayed after I showed up later, much appreciated!!!
Debi LThis place was great with friendly service
Daniel NVery efficient and great service. They hitched up the trailer for us and gave us great instructions on how to return after hours. Fantastic service, a great trailer at a good price. Will rent from them again.
TRAVIS CFriendly, courteous service.
Steven AOrdered truck online and it was ready to go when I arrived. Great service!!
Brenda GLady owner (Toni) is EXTREMELY nice and helpful. Great business person. Checking in was simple and quick. Definitely will rent from here again.
Gary RSuper friendly & efficient.
linda DFriendly and professional service. Easy pick up and drop off. I will use this location again!
vincent tNo improvements, the couple that run it do an awesome job. They are very helpful and answering all our questions. Love this place. We will be renting from them again in a couple of weeks.
Genise WIt is all it needs to be, great staff, helpful, truthfully!
Sarah Ctoni's awsome !! cute too!!! charlie not so cute!!
terry sGreat service!
Michael LExcellent experience, thanks!
Charles RVery friendly staff! Quick and easy pickup and return! Thank you Toni's Canine Castle!! You helped make our 2023 Girl Scout cookie season a success! -Girl Scout troop 11752
Lisa SVery helpful staff!
Jim LFriendly,professional and as simple as get in, drive out. I would use them whenever I need them with no worry of the "whatever" attitude most businesses have todate.
Maxine WCannot think of a thing you guys are great!
ron dThe friendliest U-Haul store around. Thanks Tony, always a pleasure
clifford sExcellent service & excellent customer service!
BARRY Jno improvement needed
marla mFriendly and accommodating.
Joy DI rented a covered van, and the customer service was excellent. I will use this service again for sure.
julie jNothing. Everything was perfect. This location has the best service I have ever had! Don’t change a thing.
Gary S