Customer Reviews for Tobacco Outlet
(U-Haul Neighborhood Dealer)

1,359 reviews

1210 E Main St   Lincolnton, NC 28092

(704) 736-7881

Office Hours

  • Mon-Fri: 9 am–8 pm
  • Sat: 9 am–7:30 pm
  • Sun: 12 pm–7 pm

Services at this Location:

Contact Us

(704) 736-7881

1210 E Main St
Lincolnton, NC 28092

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–8 pm
  • Sat: 9 am–7:30 pm
  • Sun: 12 pm–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Customer did not leave a comment.

Ethan E. 
Rating:
3.0

Customer did not leave a comment.

Ed B. 
Rating:
5.0

Great customer service quick in and out. Very helpful.

Rodney H. 
Rating:
5.0

Customer did not leave a comment.

Tomas A. 
Rating:
5.0

Customer did not leave a comment.

marion S. 
Rating:
4.0

Good

JEFFERY S K. 
Rating:
5.0

As long as tobacco outlet keeps U-Haul, that's the only place I'm going to rent from. Customer service is the absolute best! Very accommodating, kind, and upbeat personality. I know I'm going to get quality service and product!. I have rented here before, and everything was awesome then as it is now!

kimberly T. 
Rating:
5.0

Great experience with this rental! Sam was a pleasure to deal with and I would recommend this location highly!

steven B. 
Rating:
5.0

Customer did not leave a comment.

Edgar V. 
Rating:
4.0

Customer did not leave a comment.

Antoinette K. 
Rating:
5.0

The guys were very nice & helpful but the truck was dirty inside& out, dented on the side & the front the radio kept cutting in & off, the brakes were scary .

Eva W. 
Rating:
5.0

Customer did not leave a comment.

Neal R. 
Rating:
3.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

shayna M. 
Rating:
5.0

Customer did not leave a comment.

ashley D. 
Rating:
4.0

Keep the app updated!! I spent over an hour trying to find a unit and this location had them all along.

Tommy M. 
Rating:
5.0

Customer service is outstanding! The long hours of this business make returning and pick up convenient.

Don C. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
4.0

Customer did not leave a comment.

Arthur L. 
Rating:
4.0

Great experience.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Theresa O. 
Rating:
5.0

Customer did not leave a comment.

frank R. 
Rating:
5.0

Customer did not leave a comment.

Odi D. 
Rating:
4.0

Charged more for truck & car dolly than quoted & verified by friendly, professional staff (Cheryl & others) @ cooperate office.

carla B. 
Rating:
5.0

Customer did not leave a comment.

Mercy D. 
Rating:
5.0

Sam is terrific!!!

Debora D. 
Rating:
5.0

Sam was awesome!! Very helpful and kind. I would definitely recommend him to all my friends. Moving is very tough but at least he made getting a truck painless.

Debora D. 
Rating:
1.0

This was the absolute worst experience with any truck rental I've ever had. I would give 0 stars if I could. The seats and cupholders/radio were covered in something sticky and the floor mats were covered in red mud. I had to wipe everything down with cleaning wipes before I could even start my move. The cabin of the truck had such a strong cigarette smell I had to ride around with the windows down in the rain. The heat/air only worked on high. the box of the truck also smelled like smoke so now my clothes and mattress smell like cigarettes and I'm pissed about my mattress smelling terrible now. The floor of the box was so dirty and covered in rocks and red mud that I had buy a tarp to put down to protect my mattress and other things, but still ruined my sheets and stained my mattress because the box had water leaks so the dirt turned to mud and soaked through my sheets while I was driving. I am extremely upset about my $5000 mattress being ruined and the overall state of the truck was awful. I would never rent a truck from this location again, and if this is the kind of company that Uhaul supports, I won't ever rent a truck from you again.

Jonathan H. 
Rating:
1.0

The man overcharged me "by mistake" and it threw my account into the negative causing overdraft charges. My charge was supposed to be $275 but I got charged $1065 TWICE. The guy who works at the location hasn't been answering the phone.

Jocelyn M. 
Rating:
5.0

Customer did not leave a comment.

DANNY P. 
Rating:
5.0

Customer did not leave a comment.

leon M. 
Rating:
5.0

Customer did not leave a comment.

ANTOINE R. 
Rating:
5.0

Customer did not leave a comment.

Shelley C. 
Rating:
5.0

Maybe have some parking lines so a customer is sure where to.

christopher G. 
Rating:
5.0

the owner is excellent

ANTOINE R. 
Rating:
1.0

Over charges

amagyonna C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Sam was great to work with, he helped me get what I needed and extend the time I needed it for.

Charles D. 
Rating:
5.0

Everything worked well great owner of location will be returning Thanks

joshua H. 
Rating:
5.0

Customer did not leave a comment.

April J. 
Rating:
5.0

Customer did not leave a comment.

Tony S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

chanda W. 
Rating:
5.0

Everything went fine. Excellent service and very reputed and well known dealer for u haul.. Thank u so much.

SANKET P. 
Rating:
4.0

Customer did not leave a comment.

Joyce L. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

chanda W. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
2.0

Customer service representative was kind of a jerk and rude. Will not rent from him again.

Hannah V. 
Rating:
1.0

The contact person at this site was no help at all in connecting the trailer when we picked it up and no help in parking it in a very tight spot and disconnecting the trailer when we returned it. Also, the hitch was worn or not adjusted properly so it had a lot of play.

Jack B. 
Rating:
3.0

I reserved a 10 foot truck and ended up and charged for a 15 foot truck. Notify customers beforehand if their reserved equipment is no longer available. STOP charging customers extra for what they did not order. Seems like bait and switch to me.

Ella L. 
Rating:
4.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

This location is here for decades.. sam is the perfect and very helpful u haul dealer.Has bunch of choice in trucks and trailors available always.. Most important thing is That he knows what he is doing and has perfect knowledge about u haul trucks and trailers.. on top of that,he is always follow rules and regulations and makes sure everything goes smooth for customers.. u haul and customer must proud on this hard working u haul dealer .. thank u sam..

Jonie C. 
Rating:
1.0

The guy who was help wasn't very nice or helpful with the issue like the tire that had a couple chunks missing. I would like something back for this issue please. I have proof. I had to take the back road very slow. The guy also said the tire was fine and good but it's wasn't I have an Witness.

Les M. 
Rating:
5.0

I have been renting from this location multiple times and it's my first location to go to. As far as what to improve for next customer, I don't see what would need to change. Customer service is great, big selection and best of all; gas station on the spot to put gas back in and avoid the big fees for u-haul to refuel.

Vitali S. 
Rating:
5.0

Nice people

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Everything was excellent

THOMAS S. 
Rating:
3.0

I got no assistance backing the trailer up or unhitching it. The clerk inside told me to check my email for a receipt. Nobody checked the trailer so I took pics.

Ken P. 
Rating:
4.0

Sam is top notch with his rentals.....hands down!

Sheanan G. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

william B. 
Rating:
2.0

Accept cash app as payment

Anna W. 
Rating:
4.0

Not a thing

JAMES W. 
Rating:
4.0

Customer did not leave a comment.

LEE G. 
Rating:
5.0

Customer did not leave a comment.

Austin S. 
Rating:
1.0

This is the worst experience anyone can get from this location..this location was a shame an disgrace for the uhaul company..a very unprofessional store attendant..bad language..also told me 1 thing an did something totally different..would absolutely not recommend this location to anyone..uhaul needs to confront this location for professional help..

MAX S. 
Rating:
3.0

Clerk was rude

jeannette Q. 
Rating:
3.0

Actually charge what the customer is told instead of a higher rate.

amy C. 
Rating:
5.0

Customer did not leave a comment.

Guevara G. 
Rating:
5.0

Customer did not leave a comment.

gregory H. 
Rating:
5.0

The guy who helped me was professional and nice.

Steve S. 
Rating:
5.0

The guy at this location is always super friendly and extremely helpful and knowledgeable. It's always a pleasure to rent from him.

STEVE J. 
Rating:
5.0

Super easy pick up and drop off. Both parties were polite and helpful. 10/10 recommend

Heath D. 
Rating:
5.0

Customer did not leave a comment.

Tyler R. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

Harry A. 
Rating:
5.0

Customer did not leave a comment.

Nicole B. 
Rating:
2.0

The ramp for our truck came off track and would not go back in. We needed this truck to move out of our rental property that day because our lease was up. We called the place and the gentleman on the phone was very abrupt and unhelpful. We ended up calling the 800 number for further assistance which was not very helpful either

Justin L. 
Rating:
5.0

Customer did not leave a comment.

alexander E. 
Rating:
3.0

Truck had chunks of dirt all over the floor in the back when I picked it up. Make sure it's cleaned out for the next customer please.

Ian W. 
Rating:
5.0

The lady at the desk was very nice

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

sarah R. 
Rating:
5.0

Customer did not leave a comment.

Peter W. 
Rating:
5.0

Customer did not leave a comment.

Ron S. 
Rating:
5.0

Helpful location people are 5 stars

Maria D. 
Rating:
3.0

The truck was gross and needed some TLC.

Carla H. 
Rating:
4.0

Very friendly staff enjoyed working with everybody. Thank you for helping me accomplish my goals of getting my new home.

Jacklyn M. 
Rating:
4.0

dislike the fact you cannot use cash.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

james W. 
Rating:
5.0

Customer did not leave a comment.

Rex R. 
Rating:
4.0

The truck I had jerked very bad as if the transmission was about to go.

Kadidra M. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
4.0

Customer did not leave a comment.

Cliff F. 
Rating:
5.0

Customer did not leave a comment.

TED O. 
Rating:
5.0

Sam was able to rectify an issue with my reservation that worked out perfect.

Scott G. 
Rating:
3.0

Customer did not leave a comment.

Kevin J. 
Rating:
4.0

Customer did not leave a comment.

Sheanan G. 
Rating:
2.0

Customer did not leave a comment.

ANDREA V. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top