They had our reservation all messed up. Had it down for us to return the truck 100 miles away from our house. Said it had more gas in it then it actually did. Said we paid with a credit card we don't even had and we paid with cash.
JOSEPH G
Customer Reviews for Tire King
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is not the location that was listed on the website. Location needs updating. We had to drive around and luckily the location that we stopped at was the right location. - Would not have a reason not to recommend this location to a friend, but people will need to know the location ahead of time..
Damycah SReservation was cancelled and truck rented to another individual. I had to wait 2hrs for the truck to be returned before I could take the truck to be loaded for my trip. Insurance was omitted due to aforementioned cancellation and not offered again. When merchant was asked to go back and add ins, I was told it wasn't possible and that I had to call UHaul. I was forced to sign the insurance waiver because the merchant told me that he could rent the truck to another individual that was also promised this same truck if I didn't hurry up and make a decision. When UHaul was called, I was told I'd get a call the next day to add insurance. When I received a call to verify my drop off, that was also omitted due to the previously mentioned cancellation, I asked the agent to add the insurance. She put me on hold, then came back and told me it was too late to add ins. I'm very dissatisfied with the inconvenience I experience with this merchant. And was very uneasy riding from MS to TX with no insurance. If something had happened to your truck, I would not have been able to pay for repairs, nor replacement.
Patricia BGreat services
BARBARA PThe location provided great customer service and things were handled in a timely manner.
Carolyn SI didn’t get the truck on time , called customer service and them and myself couldn’t reach anyone for over 2 hours for me to get the vehicle. Now I’m told that I owe $126 more!!!
James JWe reserved here because of the guaranteed pickup time. We arrived, and the location was closed. No one answered the phone. We ended up having to call corporate uhaul to reschedule. When we went to pick up the trailer, it was overlapping with another trailer, so we had to manually lift and push it out so we could hook it up to our vehicle. Also, at some point, someone added a safe tow package to our bill, which I had declined when I reserved the trailer. Really disappointing, dishonest, and inconvenient.
Julia SGreat customer service
Kenneth MN/A
LISA KCab was dirty. Did not have blankets which were pre-ordered.
WILL LBetter communication
Sharon JN/A
Eugene BExtremely helpful and courteous
Jerry WI was over charged for fuel.
antuaine dEverything was very good. Trailer was clean and working proper.
Mildred SExtremely friendly and helpful!
Stacy BThis was my return point for trail rental. When I arrived no one wanted to assist me in dropping trailer but employee finally did. I went inside to get receipt and no one would wait on me. I was told I would receive a e-receipt by end of day which did not happen. I had to call location next day to ask for e-receipt. I would not rent or recommend this site to anyone.
DanielL TThe receptionist was really nice and courteous.
PATRICIA MStop trying to beat customers
Dellia RThe equipment was mostly clean but worn. The premises were unkept. The owner was late for work, delaying the pickup by 1 hour
Roy AOver charged dirty truck and the box area had trash in it interior was dirty this location overcharged us also so if you resort to using them make sure you book online and check your contract thanks to the Mississippi manager for u haul for fixing this issue
MICHAEL DFinal price does "NOT" match the advertised price!!!
Kahlilah TAwesome customer service
Jackie JOver charges
Patricia BI found uhaul to be very expensive with unexpected fees added. I will be renting from a different company in the future.
casonya jHave the right size truck
Keyanton TKeep doing and excellent job
Nina WKeep up the good
columbus eThey wouldn’t even look at the contract or count 36 blankets and 2 dolly's or conditions of the truck do I took 15 to prove even turned truck or accessories in.
Dale BImprove customer service. Very rude representative there
Jeffrey SWhen I return with the equipment take care of me then. Do not say I will take case of you. Do not leave until they have taken you out of the system so that you will not be overcharged.
Lisa SEasy to get into and very clean
TERENCE PThey opened late. Man very rude. Said he didn’t have our reservations even after we showed proof. Had to do paper work all over again. While we were hooking up trailer he was looking at Facebook on his phone. HORRIBLE !!! This place should be shut down.
curtis mStill trying to figure out why the bill is so high!!
KIMBERLY HTow dolley was damaged when renting it and they did not write a damaged report when renting
EASTER P