Customer Reviews for Timp Storage LLC
(U-Haul Neighborhood Dealer)

Rating:

3.0

Drop off area was small and also an entrance to a storage facility... no where to park without blocking storage facility entrance gate.

Rating:

5.0

Nada es un excelente servicio

Rating:

5.0

Good guy, friendly, efficient and proactive.

Rating:

5.0

Gas tank really wasn't quite topped off, and there was a soda lid and straw in the back and some candy wrappers in the cab, but overall fine.

Rating:

5.0

Excelente people

Rating:

5.0

The location and people were great but your website experience is absolutely terrible. It takes to long as a user. A lot of the stuff could be collected beforehand to make pickup much easier.

Rating:

5.0

Easy rental. Agent John was excellent. Truck worked perfectly.

Rating:

4.0

The back of the truck was dirty and not swept out. The cab had used tissues on the floor/center and there were used water bottles left inside

Rating:

5.0

Very friendly and with great positive attitude! Great knowledge about possible supplies needed for moving.

Rating:

5.0

Thank you for the service

Rating:

5.0

The young man that helped me was slightly out of his element. He gave me the wrong keys and the wrong truck. Finally he figured it out but it didn’t instill very much confidence in the process.

Rating:

5.0

Great communication. Knowledgeable management. Very flexible when our plans changed and we needed a bigger truck! Thank you! :)

Rating:

2.0

The store was 20 minutes late opening.

Rating:

1.0

You motherfuckers didn’t say a fucking thing about the mileage cost. First and last time ever using the fucking service. Useless.

Rating:

3.0

The truck had water spots inside of the cabin, other than that, it was clean. The pick up process was delayed 45 minutes because the person who changed the location pick up failed to activate the 24/7 share service so I had to call customer service to have that converted. It delayed everything.

Rating:

4.0

The process of picking up the truck during non-working hours was a mess. Getting the team to call a verifying person took way too long. I was asked to get a second person to verify my identity even though the first person was never called. And responses in between my messages to the customer service agent took minutes at a time. I had people waiting at my house to help move and the time it took was an inconvenience to all of them.

Rating:

5.0

Lower your add on prices. The truck was $40 but I ended up paying $160. $120 for low mileage, a 2 or 3 gallons of gas, and taxes??? Come on. That's ridiculous.

Rating:

5.0

Very friendly.

Rating:

5.0

Caleb went above and beyond to help me with my needs. I’ve rented from this location multiple times and they have always been pleasant and helpful.

Rating:

5.0

I asked for blankets and they weren’t in the vehicle. Glad I didn’t end up needing them but the guy at the desk was quick to remove the charge.

Rating:

2.0

Truck not available at 10:30 am reservation time so had to wait until 1 pm to pick it up even though it was a guaranteed time we never received the guarantee $50 credit- also we see a $14 charge for safe move coverage which we never agreed to. Truck was filthy with mud inside and out. Staff was apologetic about the booking error and courteous.

Rating:

2.0

Rented a 26ft truck and got there and so did 3 other people I asked them to at least adjust the miles to no charge or the gas and they still charged me full price :(

Rating:

5.0

Nothing, check in was quick and smooth. Staff was excellent. Equipment was great.

Rating:

5.0

No improvement needed Very helpful and friendly

Rating:

3.0

I waived the Safemove insurance on the app and was still billed for it.

Rating:

3.0

I ordered things like 2 dolly’s and furniture pads that were not in the truck, but I was still charged for them. Maybe have what people order actually in the truck if picking up after hours. Still waiting on a refund

Rating:

5.0

The rep was pleasant and efficient. Thank you.

Rating:

3.0

Thank you for trusting me

Rating:

5.0

No surprises, which was a pleasant surprise!

Rating:

5.0

Would have liked to have been present for the truck return inspection. Thought they would do it with me. All work out, no problems. Thanks for the service!

Rating:

5.0

Seemed fine.

Rating:

2.0

There's only three parking spaces and two of them are handicapped. The rep who gave us the keys was super nice and helpful but the site overall is just hard to pick up from since there's very few spots to park to pick up the rental

Rating:

1.0

Just be there when you are suppose to. We made our reservation well before our pick up time and no one was there to check the van out to us. We had to wait close to an hour for someone to show up. The van worked well, but was pretty dirty.

Rating:

3.0

Have the items in stock that are reserved, don't close before you say you will

Rating:

3.0

they were super nice but there was a problem with the u-haul service I was not given a code for the lock box and the truck that I was supposed to take was gone. I was charged twice and was late to the move because we were dealing with all of the mistakes that went wrong. The location was fine the u-haul experience was not

Rating:

3.0

The place was closed and the phone number indicated for after hours only have information about a storage units rental. The website to return the truck didn't work. The app didn't load the information, took us several times to finalize the return. A pain a waist of time.

Rating:

1.0

Clean the damn van. For the next?!? What about me?

Rating:

1.0

Time storage is fine, but uhaul didnt have my truck as reserved weeks before and made me drive much further and then charged me for the miles. Uhaul cost me hundreds more due to their mistakes. I am fuming and will never be using uhaul again as little has been done to correct this.

Rating:

3.0

It took longer than expected because the website was not working properly to complete the transaction. The employe did not have a plan B to be able to complete the transaction and had us waiting a long time. The manager was finaly able to do it. Other options besides website should be available.

Rating:

3.0

The truck was supposed to be clean, but it had bug splatter all over the windshield and the front of the truck. We had to wash the windshield to be able to safely drive it. Being the type A person that I am, I washed it before turning it back in, so the next person wouldn't have this same experience.

Rating:

5.0

Great service and experience! There was a mixup with the billing initially and it was resolved extremely fast! Definitely go to this location for your next move.

Rating:

5.0

The cab smelled like cigarettes and the box truck smelled like marijuanna.

Rating:

5.0

Great customer service ... I’ve rent a truck from the same location 3 times within a week and the customer service and the easy transactions couldn’t get any better ... thank you guys !!

Rating:

5.0

Had to wait almost an hour for the truck to come back from previous renter. Not the uhual stores fault but thought it was a guarantee pick up

Rating:

4.0

The van with 2000 miles smelled like cigarettes. It was BAD. It was also filthy inside. But the company was easy to work with and the van was reliable.

Rating:

1.0

Contract was written up incorrectly. Couldn't find trailer for 10 minutes, Once we found the trailer, it was full of garbage Trailer didn't have a jack Seems like the issue was lack of training and following the processes

Rating:

5.0

Best and simplest equipment rental experience I’ve ever had. Special thanks to Dallin for his quick courteous service.

Rating:

5.0

Keep doing what you’re doing! My experience was easy and efficient!

Rating:

1.0

They closed early the day we dropped off with just a sign in the window saying so. There was not enough parking, especially for big trucks, and 2 out of the 5 possible spots were filled with regular passenger vehicles. It was joke trying to park our truck for drop off.

Rating:

4.0

Our original reservation was for a different city. It would have been nice to have been notified of the change further in advance as it was a difference of a 40 minute drive.

Rating:

3.0

The original order for pickup and drop off was changed on the day before the move was to take place. Because both pickup and dropoff locations was changed meant that I incurred more expenses. The scheduler said that I would be compensated for my increased costs which never took place! A review by a 1-800 operator said that the scheduler never made any such comments so I am just left to eat these additional costs. If a call is made to Uhaul be sure to get the name and other information of the scheduler.

Rating:

3.0

I ordered furniture pads and they were not in the truck. I did the app pick up, so there was not anyone there. It is such a pain when you order something and are planning on them for use of moving. I would not recommend friends to order any of your stuff to use. I would recommend them to order from someone else. The truck itself worked great.

Rating:

5.0

Bigger parking lot

Rating:

5.0

Excellent customer service, I always use Timp storage and will continue to do so just for the people that work there.

Rating:

4.0

Clean the interior even if the weather wouldn’t allow for exterior cleaning.